Programme Exit Survey (PES)

Report
Diploma in Hotel and Catering
Management- DHK
June 2013 Session
Politeknik Kota Kinabalu (PKK)
Sabah

RESEARCH COMMITTEE

Member of Advisory Committee

NO
1
2
3

NAME
Wan Mohamad Nasir bin Wan Abdul Rahman
Hajjah Norehan Bt Md Shariff
Ngah Hamsiah Bt Arifin

POSITION
Director
Deputy Director (Academic)
Head of Department (JPH)

Research Fellow (Polytechnic)

NO
1
2
3
4
5
6

NAME
Dr Hasnim bin Harun (Chief, Bureau of Research and Innovation)
Azman B Talib
Farah Asyikin Abd Rahman
Shalizan B. Kadir
Mohd Mayuzie Yusof
Fadlilhisham B Ahmad

Research Fellow in Diploma in Electronic Engineering (Computer)

NO
1
2
3

NAME
Wan Norliana Wan Sulong (Head of Program)
Ahmad Kassim Bin Yasin
Melin Jopin

ABSTRACT
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PKK Program Exit Survey Report June 2013 Session (DHK)

The purpose of this Programme Exit Survey (PES) was to provide data to gauge perceptions
of various aspects of programmes and services offered and to identify areas where
improvements may be needed in the Department of Tourism & Hospitality (JPH), Politeknik
Kota Kinabalu (PKK). This PES was conducted on 41 final semester students, graduating
from Diploma in Hotel and Catering Management (DHK). They were the second Cohort
whose intake was in December 2010. The survey questionnaire had five main sections:
respondents profile; assessment of overall quality; assessment of skills and knowledge;
assessment of Lecturers and Academic Advisor; and assessment of academic resources and
facilities. All the data were analysed using the Statistical Product and Service Solutions
(SPSS) software version IBM SPSS Statistics 19.0. For the assessment of the overall quality,
attribute for teaching and learning experience was rated 100% with excellent, very good
and good. Skills and knowledge section was evaluated by relating the statements with nine
items as stated in the Programme Learning Outcomes (PLO). All the PLOs were marked at
least good by 94.1% of the students. Assessment on lecturers and academic advisor were
rated 30.2% as excellent and 41.7% as very good. In terms of academic resources and
facilities, the access to Wi-Fi had the highest unsatisfactory concerned from the respondent
whereby 27.8% rated the item as average.
Keywords: overall quality, skills and knowledge, lecturer and academic advisor, academic
resources and facilities

1. INTRODUCTION

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PKK Program Exit Survey Report June 2013 Session (DHK)

1.1 Programme Exit Survey (PES)

PES is a method of collecting information on the quality of diploma education from the
perspective of graduating students upon the completion of their diploma programme. This
report refers to an indirect measurement method by way of self-evaluation based on
individual perception for the assessment of PLO. PLOs are the specific statements of
graduates knowledge, skills and attitudes acquired at the end of the programme as evidence
for the programme objectives achievements. This PES was conducted to assess the graduate
students satisfaction and perceptions about various aspects of their academic experiences.
100% of the final semester students from the DHK programme had participated in the survey.
The main objectives of this PES are to:
1) Determine the students perception in their attainment on the overall quality of
learning and teaching in PKK;
2) Determine the students self-assessment of knowledge, skills and soft skills
achievement after going through the PLOs of the programme;
3) Evaluate the students opinion towards contributions of Lecturer and Academic
Advisor system implemented based on Outcome Based Education (OBE) approach;
4) Evaluate the students opinion towards academic resources and facilities provided in
PKK.
1.2 Programme Learning Outcomes (PLO)
OBE is an educational philosophy that believed that educational assessment should recognise
and reflect progress made by individual students. PLOs are statements that describe what
graduates are expected to know or be able to do on graduation. In the curriculum for DHK
programme it has been specified that there are nine (9) PLOs to be acquired by the graduates
upon graduation. The nine PLOs are as follows:
i.

Apply knowledge of mathematics, science and electronic fundamentals to electronic

engineering principles.

ii.

Troubleshoot, repair and do maintenance for electrical and electronics equipment with
specialization in computer.

iii.

Communicate effectively with the engineering community and the society at large.

iv.

Demonstrate critical thinking in providing effective solution to related computer and

electronic engineering problems.
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PKK Program Exit Survey Report June 2013 Session (DHK)

v.

Demonstrate awareness and consideration for societal, health, safety, legal and
cultural issues and the consequent responsibilities, taking into account the need for
sustainable development.

vi.

Engage in professional development and independent acquisition of new knowledge

and skill.

vii.

Recognize the need for entrepreneurship.

viii.

Demonstrate an understanding of professional ethics, responsibilities and norms of

electrical and electronic engineering practices.

ix.

Work independently or as a team member successfully, with a capability to be a

leader.

2. METHODOLOGY

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PKK Program Exit Survey Report June 2013 Session (DHK)

This survey involved 41 DHK students from June 2013 semester. Students were asked to fill
up the PES questionnaires which were posted online and 99% of them responded. The
respondents were required to evaluate and rate themselves based on 5-Likert Scale indicated
below:
1 = Weak
2 = Average
3 = Good
4 = Very Good
5 = Excellent
Students satisfaction and acceptance level was determined from the scale. Excellent, Very
Good and Good indication rate shows the students are satisfied with the item. While Average
and Weak indication rate shows the item need some improvements and correction for the
program.
This online survey was conducted on October 2013. The survey questionnaires were
divided into five sections as follows:
i.

Section A: General Information

ii.

Section B: Overall Quality of Teaching and Learning

iii.

Section C: Skills and Knowledge

iv.

Section D: Contributions of Lecturers and Academic Advisors

v.

Section E: Academic Resources and Facilities

The data collected in this survey was processed through Statistical Product and Service
Solutions (SPSS) software version IBM SPSS Statistics 19.0.
The questionnaires were based on students perception on teaching and learning in
PKK, students response on skills and knowledge related to PLOs, students attainment on the
soft skills, students rating for lecturers and academic advisors contribution, students opinion
towards academic resources, overall services and facilities in PKK. This assessment strategy
was aligned with the Curriculum Development Cycle - develop-implement-review as
required by the MQA in order to improve the quality of programme.

3. RESULTS

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PKK Program Exit Survey Report June 2013 Session (DHK)

The response from the students were analysed based on the following four criteria:
i.

Students response towards the Overall Quality

ii.

Students response on Skills and Knowledge

iii.

Students ratings for Lecturer and Academic Advisor contributions

iv.

Students opinion towards Academic Resources and Facilities

In Section C: (Skills and Knowledge) the statements have been classified under a particular
PLO so that the data analysis can be done appropriately for accreditation purposes. The
results can be used an indicator to show how well the students have acquired their skills and
knowledge as required in the PLOs of the programme.
3.1 SECTION A: PROFILE
Table 1: Students Gender
GENDER

Qty
(%)

Male

Female

25
60.9

16
39.1

3.2 SECTION B: OVERALL QUALITY

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PKK Program Exit Survey Report June 2013 Session (DHK)

Overall Quality was evaluated by relating the students experience with the teaching and
learning environment in PKK. Two survey statements were given and the results were as
follows:
Table 2: Overall Quality rating
OVERALL QUALITY
Wea Averag Goo
k
e
d
What is your
impression on the
overall quality of
curriculum; and
teaching and
learning at PKK?
(%)
To what extent has
the quality of
teaching and
learning in PKK
improved since
you were here?
(%)

Very Good

Excellen
t

16

8.3

8.3

22.2

44.4

16.7

17

2.8

5.6

22.2

47.2

22.2

3.2.1 PLO 1 (Knowledge)

For PLO 1 (Knowledge), four statements were given and the results were as follows:
Table 3: PLO 1 Knowledge rating
SKILLS AND KNOWLEDGE
PLO 2 (Technical & Practical Skills)
Wea
Goo
Average
Very Good
k
d
I am able to apply
information technology
in my programme
(%)
I am able to
demonstrate my
practical skills
effectively
(%)
I am able to use
computing technology
for applications in my
programme
(%)

Excellent

11

16

0.0

8.3

30.6

44.4

16.7

18

10

0.0

0.0

22.2

50.0

27.8

10

18

2.8

8.3

27.8

50.0

11.1

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PKK Program Exit Survey Report June 2013 Session (DHK)

3.2.2 PLO 2 (Technical & Practical Skills)

For PLO 2 (Technical & Practical Skills), three statements were given and the results were as
follows:
Table 4: PLO 2 Technical & Practical Skills rating
SKILLS AND KNOWLEDGE
PLO 2 (Technical & Practical Skills)
Wea
Goo
Average
Very Good
k
d
I am able to apply
information technology
in my programme
(%)
I am able to
demonstrate my
practical skills
effectively
(%)
I am able to use
computing technology
for applications in my
programme
(%)

Excellent

11

16

0.0

8.3

30.6

44.4

16.7

18

10

0.0

0.0

22.2

50.0

27.8

10

18

2.8

8.3

27.8

50.0

11.1

3.2.3 PLO 3 (Communication Skills)

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PKK Program Exit Survey Report June 2013 Session (DHK)

For PLO 3 (Communication Skills), three statements were provided and the results were as
follows:
Table 5: PLO 3 Communication Skills rating
SKILLS AND KNOWLEDGE
PLO 3 (Communication Skills)
Wea Averag Goo
Very Good
k
e
d

Excellen
t

I am able to
communicate effectively
orally/visually (informal /
formal / conversational /
presentation)

19

(%)

0.0

5.6

16.7

52.8

25.0

I am able to
communicate effectively
in writing (writing reports
and expressing ideas and
opinions clearly and
concisely)

21

(%)

2.8

0.0

22.2

58.3

16.7

I am able to use
computing technology in
communications

19

(%)

5.6

5.6

19.4

52.8

16.7

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PKK Program Exit Survey Report June 2013 Session (DHK)

3.2.4 PLO 4 (Critical Thinking & Problem Solving Skills)

For PLO 4 (Critical Thinking & Problem Solving Skills), three statements were given and the
results were as follows:
Table 6: PLO 4 Critical Thinking & Problem Solving Skills rating
SKILLS AND KNOWLEDGE
PLO 4 (Critical Thinking & Problem Solving Skills)
Wea
Goo
Average
Very Good
k
d
I am able to solve
problems using
methods, tools and
0
0
9
16
skills related to my
programme
(%)
0.0
0.0
25.0
44.4
I am able to think
0
3
5
20
critically and logically
(%)
0.0
8.3
13.9
55.6
I am able to plan,
organize and complete
0
1
8
20
a task
(%)
0.0
2.8
22.2
55.6

Excellent

11
30.6
8
22.2
7
19.4

3.2.5 PLO 5 (Social Skills and Responsibilities)

For PLO 5 (Social Skills and Responsibilities), three statements were given and the results
were as follows:
Table 7: PLO 5 Social Skills and Responsibilities rating
SKILLS AND KNOWLEDGE
PLO 5 (Social Skills and Responsibilities)
Wea
Goo
Average
Very Good
k
d

Excellent

I am able to
understand the role of
my work in relation to
social or cultural issues

23

(%)

0.0

8.3

5.6

63.9

22.2

I am aware of the value

of considering diversity
and differences in
cultures in my work

20

11

(%)

0.0

5.6

8.3

55.6

30.6

I am aware of the
impact of my work in a
social context

19

11

(%)

0.0

0.0

16.7

52.8

30.6
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PKK Program Exit Survey Report June 2013 Session (DHK)

3.2.6 PLO 6 (Continuous Learning & Information Management Skills)

For PLO 6 (Continuous Learning & Information Management Skills), four statements were
provided and the results were as follows:
Table 8: PLO 6 Continuous Learning & Information Management Skills rating
SKILLS AND KNOWLEDGE
PLO 6 (Continuous Learning & Information Management Skills)
Wea
Goo
Average
Very Good Excellent
k
d
I am able to
continuously learn new
0
0
7
15
14
skills and knowledge
(%)
I am able to engage in
continuous learning
beyond the classroom
(%)
I am able to learn and
apply new concepts
(%)
I am able to use
information resources
(databases, libraries,
internet etc)
(%)

0.0

0.0

19.4

41.7

38.9

16

13

0.0

0.0

19.4

44.4

36.1

16

12

0.0

2.8

19.4

44.4

33.3

15

8.3

8.3

22.2

41.7

19.4

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PKK Program Exit Survey Report June 2013 Session (DHK)

3.2.7 PLO 7 (Management & Entrepreneurial Skills)

For PLO 7 (Management & Entrepreneurial Skills), two statements were provided and the
results were as follows:
Table 9: PLO 7 Management & Entrepreneurial Skills rating
SKILLS AND KNOWLEDGE
PLO 7 (Management & Entrepreneurial Skills)
Wea
Goo
Average
Very Good
k
d
I am able to
build/develop my career
upon completion of my
studies
(%)
I am able to develop
time management skills
(%)

Excellent

15

14

0.0

0.0

19.4

41.7

38.9

21

0.0

0.0

22.2

58.3

19.4

3.2.8 PLO 8 (Professionalism, Ethics & Moral)

For PLO 8 (Professionalism, Ethics & Moral), two statements were provided and the results
were as follows:
Table 10: PLO 8 Professionalism, Ethics & Moral rating
SKILLS AND KNOWLEDGE
PLO 8 (Professionalism, Ethics & Moral)
Wea
Averag
Goo
Very Good
k
e
d
I am able to understand
the professional and
ethical responsibilities
related to my work
(%)
I am aware of the
importance of safety
issues related to my
work
(%)

Excellent

20

12

0.0

0.0

11.1

55.6

33.3

16

15

0.0

5.6

8.3

44.4

41.7

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PKK Program Exit Survey Report June 2013 Session (DHK)

3.2.9 PLO 9 (Leadership & Teamwork Skills)

For assessment of the PLO 9 (Leadership & Teamwork Skills), four statements were provided
and the results were as follows:
Table 11: PLO 9 Leadership & Teamwork Skills rating
SKILLS AND KNOWLEDGE
PLO 9 (Leadership & Teamwork Skills)
Wea Averag Goo
Very Good
k
e
d
I am able to work with
individuals from different
0
1
3
23
backgrounds
(%)
I am able to work
successfully as a
member of a team
(%)
I am able to work
successfully as a leader
of a team
(%)
I am able to function in
multidisciplinary teams
(%)

Excellen
t
9

0.0

2.8

8.3

63.9

25.0

25

2.8

2.8

5.6

69.4

19.4

19

0.0

5.6

22.2

52.8

19.4

18

10

0.0

0.0

22.2

50.0

27.8

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PKK Program Exit Survey Report June 2013 Session (DHK)

3.3 SECTION D: CONTRIBUTIONS OF LECTURERS AND ACADEMIC ADVISORS

Responses from students towards the lecturers and academic advisors contributions are
summarized below. Graduates were asked to offer insights of encouragement given into the
programme delivery process. Six attributes of encouragement were offered and the results
were as follows:
Table 12: Contributions of Lecturers and Academic Advisors rating
CONTRIBUTIONS
Contributions of Lecturers and Academic Advisors
To what extent did your
lecturer/academic advisor
encourage you to:
Set high expectations for
learning?
(%)
Be an actively involved
learner?
(%)
Show concern for student
learning?
(%)
Provide feedback
frequently and promptly?
(%)
Show concern for student
learning?
(%)
Provide feedback
frequently and promptly?
(%)

Wea
k

Averag
e

Goo
d

Very Good

Excellen
t

17

15

0.0

0.0

11.1

47.2

41.7

19

0.0

0.0

22.2

52.8

25.0

19

11

0.0

0.0

16.7

52.8

30.6

15

14

0.0

2.8

16.7

41.7

38.9

22

0.0

0.0

16.7

61.1

22.2

13

19

0.0

0.0

11.1

36.1

52.8

3.4 SECTION E: ACADEMIC RESOURCES/FACILITIES

In the education eco-system, academic resources/facilities were important in terms of
educational hardware. The teaching and learning process would be greatly enhanced provided
that there were sufficient resources/facilities for students to thrive academically. Table 4
shows the percentage of respondents ratings towards the sufficiency of resources/facilities at
the PKK. Eleven statements of resources/facilities were given and the results were as follows:
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PKK Program Exit Survey Report June 2013 Session (DHK)

Table 13: Academic Resources/Facilities rating

ACADEMIC RESOURCES/FACILITIES
To what extent did Politeknik
Kota Kinabalu provide you
with the following
resources/facilities?
Operation hours of the
library
(%)
Access to databases and
collections both physically
and online in the library
(%)
Easy and responsive
services of the HEP staff
(%)
Easy and responsive
services of the counselling
staff
(%)
Easy and responsive
services of the library staff
(%)
Easy and responsive
services of the
administration staff
(%)
Access to Wi-Fi internet
(%)
Quality of computer labs
(%)
Quality of laboratories /
workshops / kitchens
(%)
Quality of classrooms
(%)
Quality of sports and
recreational facilities
(%)

Weak

Average

Good

Very Good

Excellent

19

2.8

8.3

25.0

52.8

11.1

15

5.6

13.9

25.0

41.7

13.9

13

2.8

11.1

25.0

36.1

25.0

13

12

5.6

5.6

36.1

33.3

19.4

14

8.3

5.6

22.2

38.9

25.0

15

16.7
12
33.3
3
8.3

5.6
10
27.8
11
30.6

19.4
3
8.3
8
22.2

41.7
9
25.0
10
27.8

16.7
2
5.6
4
11.1

14

8.3
10
27.8

16.7
4
11.1

38.9
10
27.8

19.4
10
27.8

16.7
2
5.6

14

11.1

19.4

38.9

22.2

8.3

4. SUGGESTED IMPROVEMENTS FROM STUDENTS

menambah baik kemudahan praktikal seperti peralatan dapur.

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PKK Program Exit Survey Report June 2013 Session (DHK)

Lecturing improvement for better performance in student studies. Find a

suitable method that suite with student's concept of study. Pembelajaran
sekarang tidak sama dengan method pembelajaran dahulu.
TINGKATKAN SERVIS DALAM PENTADBIRAN.
Poli Telipok Branch needs more facilities, better classrooms, and better
internet connection.
KEMUDAHAN INSFRASTRUKTUR PERLU DI PERBAIKI...BILIK KULIAH DI
TELIPOK HARUS DITINGKATKAN LAGI KUALITINYA....KEMUDAHAN
PENGANGKUTAN KE KAMPUS TELIPOK PERLU DI PERBAIKI.....TERIMA
KASIH...........:)
peningkatan terhadap akses internet dan memberi kemudahan yang lengkap
dan wajar kepada pelajar jabatan hospitaliti dan pelancongan (telipok)
tingkatkan lagi pengurusan dan perbaiki bangunan politeknik kota kinabalu di
area telipok
MEMPERTINGKATKAN KUALITI BILIK KULIAH...MEMPERBANYAKKAN
PENGANGKUTAN KE TELIPOK.. TERIMA KASIH ..
Menambah baik dari semua segi kemudahan pelajar dan keselematan
pelajar.
the dhk students here felt left out from the main campus and the facilities here
didn't meet the students expectations.
PERTINGKATKAN KEMUDAHAN PELAJAR DI POLITEKNIK CAWANGAN
TELIPOK
Need Improvements
Dari sudut pandangan saya, para pelajar mengalami sedikit masalah dalam
melakukan latihan praktikal kerana kekurangan peralatan teknologi. Saya
mencadangkan agar pihak Politeknik Kota Kinabalu boleh menambah lagi
beberapa peralatan teknologi bagi mempermudahkan lagi untuk para pelajar
menguasai bidang pelajaran dari segi praktikal.
SAYA HARAP BILIK KULIAH KAMI ADA PENGHAWA DINGIN
SAYA MAHU ADA TALIAN INTERNET YANG SANGAT BAIK
MEMPERTINGKATKAN
KUALITI
KAMSIS
DAN
BILIK
KULIAH.
MENAMBAHKAN KEMUDAHAN SEPERTI PENGANGKUTAN DAN
KEMUDAHAN LAIN UNTUK PELAJAR TERUTAMA KELAS DI TELIPOK.
MENGETATKAN KESELAMATAN PELAJAR
PASTIKAN SEGALA KELENGKAPAN YANG DI PERLUKAN OLEH PELAJAR
ADALAH LENGKAP DAN DAPTA MEMBANTU DI MASA HADAPAN
ok
Need improvements.
politeknik kota kinabalu adalah sesuatu institut yang bagus,tetapi apabila
bermulanya pengambilan pelajar yang baru pihak pengurusan yang berkaitan
dengan pengambilan pelajar baru ini mengambil pelajar yang kurang
berkualiti oleh sebab inilah apabila para pelajar ini keluar untuk membuat
praktikal kebanyakan dari mereka telah meninggalkan kesan yang negatif
kepada tempat mereka praktikal.Pekara ini telah dialami oleh saya sendiri
tetapi sering kali para staff memberi semangat dengan mengatakan
bahawasanya pelajar politeknik adalah pilihan yang utama kepada agensi
pekerjaan diluar tetapi kenyataanya adalah sebaliknya.harap pihak politeknik
mengambil berat akn pekara ini kerana dengan pengambilan pelajar yang
berkualiti pasti politeknik akan menjadi tempat pertama di masa akan datang
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PKK Program Exit Survey Report June 2013 Session (DHK)

saya mengharapkan agar kualiti akses internet dapat ditingkatkan lagi dengan
lebih baik. itu yang kami berharap sepanjang pembelajaran kami di politeknik
ini.
improve the management in polytechnic.
semoga kemudahan yang ada untuk pelajar yang berada di telipok
dipertingkatkan, budget untuk kelas memasak bagi kos kami harus di ambil
kira kerana kurang peruntukkan, dan memberikan lebih peluang kepada
jabatan kami untuk melakukan aktiviti luar dan kemudahan bas.TQ
Agar Politeknik meambah lagi dana untuk kelas praktikal. Hal ini kerana
pelajar dapat menggunakan skill di bengkel sepenuhnya tanpa perlu
berkongsi peralatan.
Menyediakan kemudahan wifi di kamsis supaya pelajar dapat belajar dengan
mudah.Wifi tersebut hanya boleh 'acess' pada laman web tertentu sahaja
bukan
media
sosial.
Membaiki
tandas
di
kamsis.
Bajet untuk kelas perlu ditambah supaya pelajar dapat melakukan sesuatu
tugasan dengan lebih baik lagi.
menambah baik bahagian pejabat pentadbiran terutama kepada sistem
pengurusan pengangkutan, dimana pengendali pengangkutan tidak memberi
kerjasama malah mengutuk sesama pelajar walaupun tugas sebenar untuk
mengurus pengangkutan adalah pensyarah, namun bagaimana pula bagi
pelajar yang mengambil subjek Event untuk mengurus pengangkutan. bukan
kah sepatutnya pelajar sendiri yang mengurus. sila nilai semula kakitangan
Pejabat Pentadbiran terutama bahagian Pengangkutan. Sekian
tingkatkan kemudahan d pkk.
MEMPERBANYAKKAN PENGANGKUTAN KE CAWANGAN TELIPOK
UNTUK PELAJAR. MENINGKATKAN KUALITI BILIK KULIAH.
KEMUDAHAN INSFRASTRUKTUR PERLU DIPERTINGKATKAN DAN DI
PERBAIKI. KEMUDAHAN PENGANGKUTAN KE KAMPUS TELIPOK HARUS
DI PERBAIK. KEMUDAHAN KELAS JUGA HARUS DI PERTINGKATKAN
KEMUDAHAN INSFRASTRUKTUR PERLU DIPERTINGKATKAN DAN DI
PERBAIKI. KEMUDAHAN PENGANGKUTAN KE KAMPUS TELIPOK HARUS
DI PERBAIK. KEMUDAHAN KELAS JUGA HARUS DI PERTINGKATKAN
pihak politeknik kota kinabalu mesti mengambil berat tentang kemudahankemudahan bengkel di setiap jabatan.
harap dapat pengurusan lebih baik
pihak politeknik kota kinabalu seharusnya mengambilberat mengenai
kebajikan pelajar2 di politeknik kota kinabalu. dan menydiakan kemudahan
yang lebih baik.

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PKK Program Exit Survey Report June 2013 Session (DHK)