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Questionnaire Factors Affecting For The Performance of Insurance Agents
Questionnaire Factors Affecting For The Performance of Insurance Agents
Questionnaire Factors Affecting For The Performance of Insurance Agents
(b) 31-41 ( )
(c) 41-50 ( )
(d) over 50 ( )
2.
How long have you been working for AVIVA NDB Insurance Bandarawela?
3.
(b) No ( )
Did you work for another insurance company or AVIVA NDB insurance before?
Yes ( )
b.
No ( )
4.
(b) 2-5 ( )
(c) 6-9 ( )
(d) over 10 ( )
Why did you join with the AVIVA NDB Insurance PLC? Please rank the reason/s.
(a) As a good social service
( )
( )
( )
( )
5.
6.
Have you got a proper training about your job from this company?
No
( )
a. If the answer is no, what are the fields that you expect further training?
7.
What is the wealth planner category that you are currently performing?
(a) Premier wealth planner
( )
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( )
( )
( )
( )
(b) No ( )
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10. Do you satisfied with the commission that you get with compared to the current economic conditions?
(a) Fully satisfied ( ) (b) Satisfied ( ) (c) average ( ) (d) dissatisfied ( ) (e) Fully dissatisfied ( )
b.
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11. Do you plan your work at the beginning of each week and month?
(a) Yes
( )
(b) No
( )
a. Are you taking progress report of your work and analyze the progress at the end of each week
and month?
(a) Yes
( )
(b) No
( )
b. If the answer is no, give reasons (here also same, keep sufficient space)
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12. Do the sales of insurance products differ with the customers profession?
(a) Yes
( )
(b) No
( )
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13. What are the products that you usually sell? Rank them according to the number of policies
youve sold (give time period e.g last month, last year, ect..)?
(a) Pension plan
( )
( )
( )
( )
( )
14. By selling which products you personally most benefited? Please rank them according to level of
benifited
(a) Pension plan
( )
( )
( )
( )
( )
(a) 1-10 ( )
(b) 11-10 ( )
(c) 11-15 ( )
(d) 16-20 ( )
(e) above 21 ( )
16. How many new customers do you get per month? (New proposals)
(a) 01-05 ( )
(b) 06-20 ( )
(c) 21-30 ( )
(d) above 31 ( )
17. Are you briefing the following areas to the new customers when you are going to sell a new
policy?
(a) Product features
( )
( )
( )
( )
18. How do you find out information about new customers? Rank them.
(a) By friends ( )
( )
(b) Telephone ( )
(c) Internet ( )
(e) Postal ( )
20. What are the basic problems that you face when handling the customers?
(a) Communication problems
( )
(b) Lack of knowledge about the products and current market condition
( )
(c) As the most customers are busy with their work, lack of time to contact them
( )
( )
21. What are the qualifications that you think you have related to your job?
(a) Openness & experience
( )
( )
( )
( )
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( )
22. Do you receipt the money collection of customers premiums on time? (a) Yes ( )
(b) No ( )
23. Do you think that the new customers are having positive attitudes about the insurance sector?
(a) Yes ( )
(b) No ( )
24. Have you been properly informed by the branch on the policies that is laps and going to be laps?
(a) Yes ( )
(b) No ( )
b. If the answer is yes, what are the actions that you take to overcome that problem? Rank them.
(a) Give them a telephone call and ask to pay the premium on time
( )
(b) Go and meet the customers and ask them to pay the premium on time
( )
(c) Find out the reasons for nonpayment of premiums on time& give instructions
( )
(d) Do nothing
( )
25. According to your knowledge what are the reasons of policies becoming laps? Rank them.
(a) Bad effects Inflation & dividend rates
( )
(b) Cannot afford the living expenses due to the current economic crisis
(c) Negative attitudes about AVIVA NDB Insurance & its faithfulness
( )
(d) Other competitors try to break down the existing policies and sell their products
26. What are the major insurance companies that have become a threat for you? Rank them according
to the agents that have been a completion for you.
(a) Sri Lanka Insurance
( )
( )
(b) Janashakthi
( )
(e) none
( )
(c) Ceylinco
( )
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27 Do you think that the companies given targets are achievable? (a) Yes ( )
a.
(b) No ( )
..
28. Are you properly keeping records on customer details? (a) Yes ( )
(b) No ( )
29. How often you update your performance in your wealth planner account?
(a) Every week ( )
(d) Never ( )
30. Do you usually improve / update your knowledge about the insurance?
(a) Yes ( )
(b) No ( )
..
31. How about your computer literacy?
(a) Very good ( )
(b) Good ( )
(c) Average ( )
(d) Bad ( )
32. Is there a good relationship among the wealth planners group? (a) Yes ( )
(b) No ( )
33. Do you think that working as an individual wealth planner is effective than working with a team?
(a) Yes
( )
(b) No
( )
a. If so give reasons?
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34. Have you been properly appreciated by the company and the manager for covering monthly
targets? (a) Yes ( ) (b) No ( )
35. Do you think that the branch manager & staff is corporation with all wealth planners performance
and progress? (a) Yes ( ) (b) No ( )
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c.
If no give reasons?
..
36. Does the company organize events for your entertainment? (a) Yes ( )
(b) No ( )
a. Mention them
No ( )
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37. Do you think that the place where the Bandarawela branch located is attractive and an advantage
for serving customers? (a) Yes ( ) (b) No ( )
38. What are the basic problems / threats faced by AVIVA NDB Insurance Bandarawela? Rank them.
(a) Completion by other companies
( )
( )
( )
(d) The negative opinions of the people in Bandarawela area about insurance
( )
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40. What are the other motivations that you expect from the side of company for your performance
growth? Please rank them.
(a) Promotions
( )
( )
(c) More appreciations by the manager, internal staff & other wealth planners
( )
( )
( )
41. What are your professional major goals and objectives? Rank Them
(a) To be a premier wealth planner
( )
( )
( )
( )
( )
( )
43. What are your suggestions on the progress of the wealth planners as well as the Bandarawela
branch?
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