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IA0998809
IA0998809
Members Area :
IA0998809WELCOM
Mr Srikanth Saladi
Flat No 503
Diamond Royal Palms
Goregaon East
Mumbai Maharashtra 400065
IA0998809
Your Card Protection membership is now online! Please login using the following details
to register your valuable credit, debit cards of all banks and key documents such as PAN
Card, Passport etc. You can also edit your membership and payment details using the
Members Area.
URL: https://india.cppmembers.com
Username:q7ns7ppu
Password: axyjhf6sr8
07/01/2015
We feel immense pleasure in welcoming you to the CPP family! We thank you for
choosing Card Protection and hope that you will enjoy the benefits that the membership
offers you.
This welcome pack contains the following elements that explain all the aspects of your
membership in detail:
Benefit Guide: Explains all the key benefits of your membership. Also includes the MITC
section (the most important terms & conditions of your membership condensed for your
reference), detailed terms & conditions and a Dos and Donts section (simple tips to
safeguard your valuable cards).
Registration Form: Register your cards and other valuable documents with us.
Key Fobs and Reminder Stickers: To help you remember CPP helpline numbers in
emergencies.
Your membership details are as mentioned in the box overleaf. You can enjoy the benefits
for a year from the start date and we will renew your membership on the renewal date,
unless otherwise advised by you. Don't hesitate to get in touch with us on the contact
details mentioned below for any assistance regarding your membership.
We request you to register all your credit, debit & ATM cards, as well as valuable
documents like PAN card, drivers license, etc. with us by sending the completed
registration form or by calling us. This will help us assist you swiftly in case of
emergencies.
Thank you again on becoming a Card Protection member and congratulations on
choosing to live life worry-free!
Membership Details
Membership No.
IA0998809
Valid from
07/01/2015
Payment type
ICICI BANK
Plan details
CLASSIC
Renewal date
07/01/2016
Card no.
############2008
Yours sincerely
You can get refund of the membership fees if you cancel within 30 days of the start of your CPP membership.
Prachala Singh
Head Customer Service
Your Card Protection membership is now online!
T II/CLASSIC
Corporate address:
CPP Assistance Services Pvt. Ltd.
114-117, Bestech Chambers, Radisson
Suites, B - Block, Sushant Lok Phase - I
Gurgaon - 122002, Haryana
Registration form
This form should be used to register existing, new or replacement cards
Now register your debit, credit and ATM cards in 3 simple steps!
Name: xxxxxxxx
Fill in details of your credit, debit and ATM card in section A (below)
Membership
No.:
IA0998809
Membership
No:
xxxxxxxx
Visa
Description
Card number
e.g.
Card type
(Visa / Mastercard / Other)
Declaration: I authorize CPP Assistance Services Pvt. Ltd. (CPP) to advise issuers of cards covered under this membership to cancel them in case they
are lost, stolen or otherwise misused.
Primary members signature
Date:
Life can throw up surprises when you least expect them. Losing your wallet containing valuable credit, debit and ATM cards along with all your cash can be an unpleasant surprise,
especially if you are away from home. Blocking cards to prevent misuse, arranging cash to pay for basic facilities such as hotel bills and travel expenses can be a difficult experience!
In such crisis situations, it is a huge relief to know that help is just a single phone-call away. A valued Card Protection member like you just needs to make one single call to our 24-hour
help line numbers 1800-419-4000 (Toll-free) or 6000-4000 (prefix STD code) and we will assist you immediately. Here is a look at the benefits the membership provides:
Complimentary Fraud
Protection*
As part of the membership, you will be
enrolled into a complimentary add-on benefit
of Fraud Protection within 7 days of your
membership start date under the group
policy taken by us for our customers. This
benefit ensures that you are covered from
any fraud that may take place on your
cards due to loss/theft, skimming,
counterfeiting, online usage, phishing and
PIN based fraud. Your protection begins 15
days prior to your loss report for an amount up
to ` 1,00,000 without any limit per card.
* Fraud Protection cover is provided by HDFC Ergo General Insurance Company Limited. Please
refer to CardSure Policy Package Terms and Conditions for more details
O B
Apart from the benefits mentioned previously, you are also entitled to the following benefits
B S
Benefit Category
Benefits in detail
Card Blocking
Emergency
Travel
Assistance
Mobile
Benefits
Other
Benefits
Fraud
Protection
Yes
` 80,000
` 40,000
` 80,000
` 40,000
` 5,000
Yes
Yes
Yes
Yes
Yes
Yes
` 1,00,000
15
No limit
1,399
Most Important Terms & Conditions (MITC) for your Card Protection Membership
The Most Important Terms and Conditions (MITC) of your membership are listed below. Please refer to the Main Terms and
Conditions which set out the terms of your contract with CPP.
General
Definitions
When You report a Card Loss to us, We will contact the Issuers and ask
them to cancel the Card.
The Card Protection service is provided by CPP Assistance Services Private Limited, whose corporate office address is
114-117, Radisson Suites, B-Block, Sushant Lok-I, Gurgaon 122002, Haryana India in conjunction with its third party
suppliers / service providers.
The Service is only available to residents of India who are over the age of eighteen (18).
You must provide us with full and accurate information in connection with your Card Protection Membership and Services.
In case you provide false or materially incomplete information or commit a material breach of the Main Terms & Conditions
of the membership, we may cancel your membership.
The CardSure Package Policy is provided as an add-on complimentary benefit under the Group Insurance Policy taken by
us for our customers from HDFC Ergo General Insurance Company Limited (insurer). Please refer to CardSure Package
Policy Terms and Conditions for more details.
The Membership Fee may change from time to time but it will not change for your membership until the next Renewal Date.
You can cancel your membership anytime during the membership period. You will be refunded the membership fee as per
the following refund grid.
Within 30 days: 100% refund |
The terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India.
You can contact us through the following media in case you have any queries about your membership.
E-mail: feedback@cppindia.com
Telephone: 1800-419-4000 (Toll-free)
Renewal
Your Membership begins on the start date and continues for the period up to the renewal date as mentioned in the
welcome letter.
We will renew your membership on the renewal date by charging your pay card/account unless you contact us before that
date and ask us not to renew. A letter informing about the renewal of the membership will be sent to your registered postal
address forty-five (45) days in advance of the renewal date.
Where the following words are used in these terms and conditions,
they will have the meanings shown below:
Abroad In a country other than India.
Agreement These terms and conditions of the CPP Card Protection
services product and any changes thereto.
Card Your credit, debit, prepaid, cash and other similar cards.
Card Loss Loss by You or theft from You of a Card.
CPP - CPP Assistance Services Private Limited, whose corporate office
address is at 114-117, Radisson Suites, B-Block, Sushant Lok-I, Gurgaon
122002, Haryana India and registered office is at R-89, 2nd Floor,
Greater Kailash I, New Delhi 110048
Member The person who has purchased and is entitled to use the
Service whose name appears in the Welcome Pack.
1.
Membership - Your right to use the Service for each year for which You
pay the Fee.
Pay Card/ Pay Account The card or bank account from which the Fee
will be collected.
Any advance made to you under this Section A of the Main Terms & Conditions, shall be interest free and repayable by you
to MakeMyTrip within twenty-eight (28) days of the advance being made. In the event of the advance not being repaid
then reasonable steps will be taken to recover the advance.
Start Date The start date for Your Membership shown in Your
Welcome Pack which We send to You.
The limits related to Your Services have been set out in Section A of the Main Terms & Conditions.
In case you have not shared the details of a particular card with us and request the same to be blocked, CPP will attempt
to block that card with the help of other details provided by you on a best effort basis.
Every effort will be made to provide you with emergency funds in line with the terms and conditions set out in sections
A1, A2 and A3 of the Main Terms & Conditions. However, there may be times when it will not be possible to arrange for
the transfer of funds to some geographical locations due to events or conditions that are out of our control (i.e. remoteness, political instability, regulatory restrictions, war, natural disaster, etc.) and for which CPP cannot be held liable.
You hereby expressly accord your consent allowing CPP to transfer / utilize your personal information with our approved
suppliers/service providers including our group companies for the purpose of sending correspondence to you and
providing some of the features of the membership to you. Please refer to detailed Data Protection Notice in the Main
Terms & Conditions.
1.
2.
Renewal Date The renewal date for Your Membership which is shown
in Your Welcome Pack or which We agree with You from time to time.
If You are in India at the time of the Card Loss, We will facilitate
through MakeMyTrip an emergency cash advance for You of up to
` 5,000 for basic living expenses and to help You reach Your home if
Your cash is lost or stolen at the same time as the Card Loss.
Period of Agreement The twelve (12) month period from the Start
Date.
Home The place where You permanently reside; which You have given
us as Your address.
You must report lost or stolen cards to us by telephone within twenty-four (24) hours of discovering loss of cards.
Any advance made to You under this Section A shall be interest free and
repayable by You to MakeMyTrip within twenty-eight (28) days of the
advance being made. In the event of the advance not being repaid then
steps will be taken to recover the advance, the costs of which recovery
may be added to the outstanding balance of the advance made.
1. If You are Abroad at the time of the Card Loss, We will facilitate
through MakeMyTrip an advance direct to Your hotel to cover Your
hotel bill up to ` 80,000.
If you request for the assistance services set out at A1, A2 and A3 of Main Terms & Conditions, then you consent to us
making enquiries from such persons and/ or organizations as are necessary to assess the claim that you are making.
If You request at the time of reporting Your Card Loss, the assistance
services set out at A1, A2 and A3 may be available to You through
MakeMyTrip, who has contracted with us, to provide You the
assistance services set out at A1, A2 and A3 below. You consent to us
making such enquiries from such persons and/ or organizations as are
necessary to assess the claim that You are making.
Fee Means the amount of ` 1,245, plus applicable taxes that You pay
when You purchase or renew Your Membership. Membership which is
shown in Your Welcome Pack or as agreed with You from time to time.
Service Related
Card Protection
1.
Should You have any queries about these terms and conditions or Your
Membership, You can contact us by email at feedback@cppindia.com or
by telephoning us on 1800-419-4000 (Toll-free) or +91 921244 4000 or
6000 4000 (please prefix Your city STD code) (lines open twenty-four
(24) hours a day, seven (7) days a week). You can also write to us at the
following address:
Should You lose Your PAN card We will help You to obtain a
replacement PAN card free of cost. We will liaise with You to send
us the necessary documents required for this to facilitate in
replacement of Your PAN card.
If You lose Your mobile phone, We will help You with the
notifications that You need to make to block Your SIM card.
If You register Your mobile phone IMEI number with us, We will
hold it safe should You ever need these details.
B: General Conditions
Between 181 and 270 days: Pro-rata basis reference to the time
Between 271 and 365 days: Nil
Term of Membership
1)
2)
3)
Your Membership begins on the Start Date and continues for the
period up to the Renewal Date in return for payment of the Fee.
We will renew Your Membership on the Renewal Date by
charging Your Pay Card/Account unless You contact us before
that date and ask us not to. We will send You a letter informing
You of Your Renewal forty-five (45) days in advance of the
Renewal Date.
4)
5)
Limitations
1)
2)
We will collect the Fee from the card/ bank account that You have
informed us is the Pay Card / Pay Account.
If You use a payment card to pay for the Service, We may ask the
issuer of that card to tell us about changes in Your address and other
personal and financial details so that We can update Your records.
This may include, but is not limited to, asking for new card or
account numbers and for information about changes to any of Your
personal contact details (e.g. phone or fax numbers, or e-mail
addresses).
We may pass Your personal information to our approved suppliers /
service providers including our group companies for the purpose of
sending correspondence to You and providing some of the features
of the Service to You. They may contact You by post, landline
telephone or, if You have previously agreed, by email or mobile
phone. By taking out Your Membership and by giving us Your
address, phone number and email address, You agree that We and
our approved suppliers / service providers may contact You using
these methods, unless You have told us not to. If You do not want
Your details to be used for these purposes, please let us know in
writing at any time.
How We protect Your data
We take data security very seriously and go to great lengths to
ensure Your information is protected against unauthorised use of
any kind. We have appropriate measures in place to safeguard the
data We hold. Our Information Security Systems have been verified
by accreditation in the form of our BS7799 certificate for
Information Security Management.
Our suppliers / service providers are vetted to ensure they comply
with the necessary data protection protocol before they are
approved.
We are continually reviewing and updating our security procedures
as new technologies become available. All areas of our website
where personal information is collected are secure and will display
the 'padlock' symbol for reassurance. Where information is
transferred it shall be encrypted using the latest encryption
technology commercially available.
Payment
1)
You must pay the Fee on the due dates set out in Your Welcome
Pack or which We agree with You from time to time.
2)
CPP reserves the right to revise its Fee at any point of time but it
will not change for Your Membership until the next Renewal Date.
Who We may pass Your details to and how they would be used.
P O Box No 4337,
Kalkaji Post Office,
Your Consent
By entering into this Agreement You hereby expressly accord Your
Dear Customer,
Card(s) Your credit, debit, ATM, prepaid, cash and other similar
cards issued by Issuer.
Specific conditions
Specific exclusions
The Company will not make any payment in respect of:
1)
2)
3)
4)
5)
6)
7)
8)
9)
10) Any loss in respect of credit and debit Cards used internationally
which are not EMV Chip and PIN enabled and for which the Card
Issuer is liable.
Specific conditions
Specific conditions
1)
2)
3)
Special exclusions
The Company will not make any payment for any Claim directly or
indirectly arising from, or occasioned by, or due to:
2.
3.
You must provide the Insurer and/or the Policyholder with full
and accurate information in connection with Your Policy.
4.
You must follow Your Issuers instructions and meet all their
terms and conditions when using Your Card(s).
5.
6.
7.
8.
1)
2)
Specific exclusions
1)
2)
3)
3)
4)
5)
6)
7)
8)
9)
10) Any loss in respect of debit and credit Cards used internationally
which are not EMV Chip and PIN enabled and for which the Card
Issuer is liable.
4)
5)
3. General exclusions
This Policy does not cover Your liability to an Issuer due to
Unauthorized Use of Card if:
1.
Someone other than You who lives at Your Home uses the Card;
or
2.
3.
4. General conditions
Your cover under this Policy depends on Your meeting the following
conditions:
1.
You must meet all of Insurers and the Issuers terms and
conditions. This applies to terms and conditions set out here and
any others which the Insurer changes or adds to this Policy at a
later date. Any change or new addition by the insurer shall be
intimated to You and shall become applicable to You from the date
of such intimation.of such intimation.
You must be over the age of eighteen (18) years and must be
a resident of India.
The Insurer and/or the Policyholder will cancel Your Policy if You
have at any time:
1.
2.
3.
4.
8. Dishonest claims
If You make a Claim which is in any way dishonest or false or
produce anyT false document, proof or explanation, the Insurer will
refuse to make payment of any benefit under the Policy. If You
receive a benefit under the Policy and the Insurer later discovers
that Your Claim was dishonest or false, the Insurer and/or the
Policyholder will take steps to recover from You the payment(s)
made by the Insurer.
9. Governing Law & Jurisdiction
These terms and conditions are governed by and must be
interpreted in line with the laws of the Republic of India. You, the
Policyholder and the Insurer agree that all the disputes/differences
arising out of or in relation to this Agreement shall be referred to
the exclusive jurisdiction of and settled only by the courts in India.
You and We agree that terms and all other communications will be
issued in English.
10. Role of the Policyholder
The Policyholder will merely act as an administrator in respect of
the Policy. This shall give You one point of contact and will enable
the Insurer to deal with Your Claim or query quickly and concisely.
The role of the Policyholder in discharging its obligations hereunder
shall be that of a mere facilitator, and the Policyholder is not and
shall not be liable to You for any Claim, loss, damage, or
compensation caused in relation to or arising from or in connection
with the Policy.
11. Complaints
If at any time You want to tell the Policyholder about a problem
with Your Policy, please call the Policyholder on 1800-419-4000
(Toll-free) or +91-921244-4000 or 6000-4000 (please prefix your
city STD code) or You can write to the Manager-Customer
Services at:
CPP Assistance Services (Pvt) Ltd
P O Box No 4337,
Kalkaji Post Office,
New Delhi - 110019
The Policyholder will make best efforts to answer Your query within
five (5) working days. If the Policyholder has not replied to Your
complaint by then, the Policyholder will send You an
acknowledgement letter to keep You informed of progress.
For full details of Insurance benefits and terms and conditions and
exclusions, please refer to the Policy Terms and Conditions and
Schedule issued by the Insurer. You may contact the Policyholder or
the Insurer in this regard.