NecXN120DSPDBGuide 1 PDF

This guide explains the installation, configuration and operation of the DSPDB option card for the
XN120 Telephone System.

This guide includes the setup of Voice Mail, Automated Attendant and Queue Announcements.
Further information will be supplied with any optional equipment that you have purchased.
Refer to the Getting Started Guide supplied with the XN120 main unit for further detail and
Administrator User Guide.
Please keep all information supplied for future reference.
Regulatory Notice.
Refer to the Getting Started Guide (991409-5) supplied with the XN120 Main Unit for the Declaration
of Conformity related to the product.
Warning: This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
XN120
DSPDB Guide
Rev 1.1 March 2005
991422-5
Contents
What is the DSPDB?.............................................................................................................................................3
System Connection Diagram...............................................................................................................................3
Installation Procedure ..........................................................................................................................................4
Unpack the Card. ..................................................................................................................................................4
Install the DSPDB Card ........................................................................................................................................5
Test the DSPDB ....................................................................................................................................................6
Upgrading the Compact Flash Card to 15 Hour Capacity ................................................................................7
Fit the new CF card Do not keep the customers messages ...........................................................................7
Fit the new CF card Keep the customers messages ......................................................................................8
Configure the DSPDB...........................................................................................................................................9
XN120 Configuration Mode ..............................................................................................................................10
Voice Mail Setup .................................................................................................................................................12
Overview of Voice Mail Setup ..........................................................................................................................12
Mail Box Setup .................................................................................................................................................13
Access your Mailbox ........................................................................................................................................15
Forward your calls to Voice Mail ......................................................................................................................15
Record your greeting........................................................................................................................................15
Select the Greeting...........................................................................................................................................15
Retrieve your messages...................................................................................................................................15
Date/Time Stamp .............................................................................................................................................16
Maximum Message Duration............................................................................................................................16
Conversation recording ....................................................................................................................................17
Automatic Recording ........................................................................................................................................18
Routing Incoming Trunk Calls to Voice Mail ....................................................................................................20
Automated Attendant .........................................................................................................................................25
What is available on the XN120? .....................................................................................................................25
Overview of Auto-Attendant Setup ...................................................................................................................26
Analogue Trunks - Go straight to Auto-Attendant. ...........................................................................................27
Analogue Trunks - Go to a Ring Group and then to Auto-Attendant. ..............................................................27
Routing an ISDN DDI Call to Auto-Attendant...................................................................................................27
Select the Auto Attendant Greeting Message ..................................................................................................28
Set the Single Digit Options .............................................................................................................................29
Select the Operation for Invalid Number or Destination is Busy/No Answer. ..................................................30
Record the Auto-Attendant Greetings. .............................................................................................................30
Additional Auto-Attendant Options ...................................................................................................................30
Queue Announcements .....................................................................................................................................36
Queue Announcement for a Ring Group..........................................................................................................36
Queue Announcement for a Department Group. .............................................................................................36
Preamble Message .............................................................................................................................................40
Personal Greeting / Park and Page...................................................................................................................42
Fixed Messages ..................................................................................................................................................42
Compact Flash Card Maintenance....................................................................................................................43
Auto Erase........................................................................................................................................................43
Disk Full Indication ...........................................................................................................................................44
Queue Announcement Duration.......................................................................................................................44
Back Up of Compact Flash Card......................................................................................................................44
XN120 DSPDB Guide
DSPDB Card
What is the DSPDB?
The DSPDB option card provides:
8 Channel Voice Mail.

1 hour storage time (upgradeable to 15 hours).
300 Mail Boxes.
16 Channel Queue Announcement.

48 user recorded messages.
Queue announcement for incoming callers waiting
at a Ring Group or Department Group
Automated Attendant Operation.

The 48 user recorded messages are used for the Auto-Attendant prompts.
Multi-level greetings.
Single digit translation.
Pre recorded announcements for various system features.

Call forward with greeting.
Park and Page.
One DSPDB card is installed in the XN120 main unit.
System Connection Diagram
XN120
DSPDB fits onto the
base board of the
XN120 main unit
XN120 DSPDB Guide
DSPDB Card
Installation Procedure
Unpack the DSPDB card
Power off the XN120 and
install the card
You will also need to power off any expansion units if they are
installed.
Power on the XN120
Test the DSPDB

Configure the features
available with DSPDB
Unpack the Card.
The DSPDB card is supplied with:
1 x 64MB Industrial Grade Compact

Flash card pre-installed onto the card
4 x Plastic mounting bars
Additional Items Required:
Cross head screwdriver.

Additional Documents Available:
Voice Mail and Voice Response System User Guide 991418-5
XN120 DSPDB Guide
Install the DSPDB Card

! Observe anti-static precautions when handling the DSPDB card.
Wear a suitable anti-static strap connected to an Earth point.

One DSPDB card is installed onto the base board within the XN120 main unit.
The DSPDB will be automatically assigned when the system is powered on, after the card is installed.
1
Power off the XN120 system
Remove the sub cover and

main cover of the XN120 unit
that will have the card
installed.
You must also power off each XN120 expansion unit if you have any
installed.
Loosen the 2
screws
Lift off
the
main
cover
Remove the sub cover
Fit the DSPDB card.

The card is installed onto the
connector CN6 on the base
board within the XN120 main
unit.
Fit the four

plastic
mounting
bars.
Fit the plastic mounting bars.
Install the DSPDB card.

Ensure the connector is in line
before pushing on the card.
XN120 DSPDB Guide

4
Refit the main cover and the

sub cover.
Power on the XN120 system
If you have any expansion units installed you must power these on
first.
The DSPDB card will be automatically configured.
! System Start Up Retain Customer Configuration
This is the normal operation for powering the XN120 on.
Before you power on the system check that the NORMAL switch is set
to ON. This will ensure that the system memory retains your
configuration.
The NORMAL switch is located to the right of the MOH/Page
connector on the main unit, refer to the Getting Started Guide supplied
with the XN120 for further information.
Test the DSPDB

1
At any XN120 telephone press

digit 8 while the phone is idle.
You will hear a pre-recorded announcement of the time and date.

If you do not hear the time and date announced first check Program
40-10-01 is set to 1 (enabled).
XN120 DSPDB Guide
Upgrading the DSPDB Card

Upgrading the Compact Flash Card to 15 Hour Capacity
The standard Compact Flash card supplied with the DSPDB card will provide approximately one hour of
recording capacity.
There is a larger capacity Compact Flash card available that will provide approximately 15 hours recording.
Fit the new CF card Do not keep the customers messages

If this method is used at an existing customer it will not keep any of the customers recorded messages.
installed.
Remove the Standard

Compact Flash card from the
DSPDB card
The card pulls out, there are no retaining clips.
Fit the Upgrade Compact

Flash card into the DSPDB
card
The card pushes in, there are no retaining clips.
first.
Upgrade
Standard

configuration.
connector on the main unit, refer to the Getting Started Guide supplied
XN120 DSPDB Guide
Upgrading the DSPDB Card

Fit the new CF card Keep the customers messages
This method is recommended if you are upgrading at an existing customer as it will keep the customers
recorded messages.
installed.
Remove the Standard

Compact Flash card from the
DSPDB card
The card pulls out, there are no retaining clips.
Use your PC to make a copy

of the Standard Compact
Flash card
Fit the Standard Compact Flash card into a compact flash compatible
socket of your PC.
Copy the folder named VM from the Standard Compact Flash card
onto your PC.
Remove the Standard Compact Flash card.
Use your PC to delete the VM

folder on the Upgrade
Compact Flash card
Fit the Upgrade Compact Flash card into the compact flash socket of
your PC.
Delete the VM folder on the Upgrade Compact Flash card.
Use your PC to copy the

Standard Compact Flash card
VM folder to the Upgrade
Compact Flash card
Copy the folder named VM from your PC to the Upgrade Compact

Flash card.
Remove the Upgrade Compact Flash card.
Fit the Upgrade Compact

Flash card into the DSPDB
card
The card pushes in, there are no retaining clips.
first.
Upgrade
Standard

configuration.
connector on the main unit; refer to the Getting Started Guide supplied
XN120 DSPDB Guide
Configure the DSPDB

Configure the DSPDB
Before you configure your system it is important that you:
Ensure the power will not be turned off to the XN120, otherwise you will lose any changes you have
made that were not previously saved to battery backed memory.
Ensure that the NORMAL switch is set to ON before you commence, otherwise you could lose your
entire configuration. Refer to System Start Up for information.
Have a diagram of your exchange lines and telephones.
Plan your requirements before you start.
While you configure your system it is important that you:
Exit configuration mode periodically, this will save your changes into battery backed memory. They will
not be lost if the power is removed.
Fill out the configuration sheets as you go so that you have a record of your configuration.
Make small changes, exit configuration mode and test the changes. Do not make all your changes at
once as this can make testing very difficult.
Record your changes as you can only undo them by re-entering the previous values.
Do not unplug the phone. If it is unplugged by mistake then plug it back in, wait for the display to show
time and date and then press HOLD to return to the configuration mode. Your changes will not be lost.
The XN120 consists of exchange lines and telephones connected into the main unit.
Within the XN120 configuration the exchange lines are referred to as trunks and the telephones as extensions.
How to change the XN120s Configuration
The configuration is stored in battery-backed memory within the XN120. You can change the configuration via
any XN120 system phone that has an LCD display.
When you have made your changes the XN120 will automatically save the configuration into memory.
Check the User Guide for other options
There are some options that are set via normal service codes, for example:
Function Keys with service codes 851 & 852.
XN120 DSPDB Guide
Configure the DSPDB

XN120 Configuration Mode
Entering Configuration Mode
You will need an XN120 system phone with an LCD display.
The phone should be idle (no call in progress).
1
Press SPK
(do not lift the handset)
You will see -
Dial Service Code # * # *
You will see -
MON
200
27
16:28PM
EXT200
Password
3
Dial password 12345678
You will see Password@@@@@@@@
Press HOLD
You will see -
_
Program Mode
Selecting the Program Number

Each configuration setting within the XN120 is identified by a Program Number (e.g. 22-05-01).
1
Ensure the LCD display

shows:
If it is not displayed press the

DC key several times.
Now enter the Program

Number e.g. 22 05 01 with the
numeric keys of the XN120
phone.
_
Program Mode
22-05-01
Mode1
Trunk1
IRG =1
Using the System Phone Keys to Make Changes

During configuration mode use the keys at the system phone to select the program item and change its
value etc.
The LCD display will show the current program item, the editing point is shown by a flashing curser.
10
SPK
Save changes and exit configuration mode.
Numeric keys
1 to 9 * and #
Alphanumeric entry keys. Entered at the curser location.
HOLD
Confirm the entry and step on to the next.
DC
Step back one level. Current entry is not confirmed.
DND/CONF
Delete one character to the left of the curser.
CLEAR
Delete all characters to the right of the curser.
LND
Move the curser one character to the left.
OPAC
Move the curser one character to the right.
Vol. up
Confirm the entry and step to the next item shown at the top right of the display.
Vol. down
Confirm the entry and step to the previous item shown at the top right of the display.
FLASH
Move the curser to the next entry point.
XN120 DSPDB Guide
Configure the DSPDB

Making Changes
With the Program Number entered and the curser positioned at the first entry you can change the value
by entering the new one with the numeric keys of the XN120 phone.
When you have entered the new value press HOLD to confirm it and move to the next entry.
You can also press HOLD to step on to the next if you did not make any changes to the entry.
Exiting Configuration Mode

When you exit configuration mode your changes will be saved into the battery backed memory.
! Until you exit any changes you have made are stored in temporary memory and will be lost if the power is
switched off to the XN120.
1
Press HOLD to confirm your

current entry.
Press DC several times.
Press SPK.
11-02-01Ex Prt1
Extension No200
Program Mode
SavingSystemData
When the save is complete the
phone returns to normal
operation.
XN120 DSPDB Guide
MON
200
27
16:28PM
EXT200
11
Configure Voice Mail

Voice Mail Setup
The DSPDB provides a voice mail system for the XN120. There are 300 mailboxes available and a maximum
storage capacity of 1 hour (upgradeable to 15 hours). Each mail box has a limit of 100 messages. The
maximum duration of any message can be restricted, the default is 1 minute per message.
The voice mail system gives the users the ability to forward calls and record calls to their personal mail box.
The XN120 can also route incoming trunk calls directly to a general mail box e.g. to take messages out of
hours.
The mailboxes are given a number used to access the mailbox each mailbox can have an optional password.
For a Personal Mailbox the mailbox number is usually the same as the extension number, this makes the
operation simple to remember for the user. The user can assign their own password if required.
For a General Mailbox the mailbox number is usually not the same as any extension numbers, this prevents a
user acessing the mailbox by mistake.
Any user can access any of the mailboxes by its mailbox number and optioanl password.
Note. The Voice Mail system is not used for Auto-Attendant operation, refer to Auto-Attendant later in this
guide.
Overview of Voice Mail Setup

Assign numbers to the mailboxes
Default: None assigned.

Program 40-02-01
A password can also be assigned

Optional Voice Mail Settings
Turn time stamp on/off
Default: On.
Program 40-01-02
Set the maximum message

duration
Default: 1 minute.
Program 40-03-01
Assign a Mail Box Function key to

the users with XN120 System
Phones
Set Auto Erase of messages
Conversation Recording
Default: None assigned.

Use Program 15-07-01 (type 67+ mailbox number).
Or the user can set with Service Code 851+67+mailbox number.
Default: Not erased.
Program 40-01-05 = Time of day to erase old messages.
Program 40-01-06 = How old the message must be before it is erased.
Refer to the Compact Flash Card Maintenance section later in this
guide.
Manual and Automatic available.
Route trunks directly to a voice

mail box
12
XN120 DSPDB Guide

Mail Box Setup
A mail box must be setup before the users can access the voice mail system.
The mail box is setup in Program 40-02-01, each mail box can also have an optional 4 digit password.
1
Program 40-02-01
Create the mailboxes (and
optional passwords).
The personal mailbox number
is usually the same as the
users extension number e.g.
200.
A general mail box number is
usually outside of the
extension number range e.g.
500
40-02-01 MgBox1
Mail Box No 200
Enter the number
used to access the
mail box
Enter the mail box number (up to 4 digits), you can overwrite
the current entry.
To remove an entry press CLEAR.
Press HOLD to confirm the entry and step to the password.
40-02-02 MgBox1
Mail Box PWD1234
If you assign passwords

choose an obvious one e.g.
1234, the users can change
their own passwords later.
Use Vol. Keys to

select another mail
box
Enter the
password for the
mail box
XN120 DSPDB Guide
Use Vol. Keys to

select another mail
box
Enter the password (must be 4 digits), you can overwrite the

current entry.
To remove an entry press CLEAR.
Press HOLD to confirm the entry
Press DC several times when you are done to return to the
Program Mode.
(Press SPK to save changes and exit if you are finished).
13

Configuration sheet: Voice Mail box setup
Program 40-02-01.
Default = no mail box numbers or passwords assigned.
Mail Mail Box
Password Mail Mail Box
Password
Box
Number
Box Number
Must be 4
Must be 4
Up to 4
Up to 4
digits
digits
digits
digits
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
Mail
Box
Mail Box
Number
Up to 4
digits
Password
Must be 4
digits
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
Copy this sheet if you are using mail boxes 151-300.
14
XN120 DSPDB Guide

Access your Mailbox
There are two ways a user can access a mailbox. Either by dialing the Voice Mail Access code (884) or
pressing a Voice Mailbox function key (851+67+mailbox number).
Refer also to the Voice Mail and Voice Response System User Guide.
Voice Mail Access Code 884
Any user can access the voice mail system by going off hook and dialing 884.
They will be prompted to enter the mail box number e.g. 200, dial # to confirm, you may then be prompted for
the optional password.
Mail Box Function Key
Any user with an XN120 system telephone can set one of their programmable function keys as a mail box key.
They can press the key to access their maibox, it will also flash to indicate new messages.
You can have a voice mail function key for any of the mailboxes, so a user could have a key for their personal
mail box and one or more general mail boxes.
Forward your calls to Voice Mail

The user must set Automated Attendant for their personal mail box. This can be set either by dialing the Voice
Mail Access code (884) or pressing a Voice Mailbox Automated Attendant function key (851+70+mailbox
number).
Voice Mail Access Code 884
Access the voice mail system by going off hook and dialing 884.
They will be prompted to enter the mail box number e.g. 200, dial # to confirm, you may then be prompted for
the optional password.
Dial voice mail service code 62# to turn on/off Automated Attendant for the mailbox.
Mail Box Automated Attendant Function Key
An user with an XN120 system telephone can set one of their programmable function keys as a mail box
automated attendant key.
They can press the key to forward call to their maibox. Each time the key is pressed the type of automated
attendant forwarding will be changed as below.
All
Lamp on
No Answer
Lamp flashes
Busy
Lamp winks off
Busy&No Answer
Lamp double flashes
Cancel
Lamp off
You can have a voice mail automated attendant function key for any mailbox number.
Record your greeting

Each user can record up to three greetings for their mailbox.
The greetings are recorded by accessing their personal mailbox and dialing voice mail service code 32# for
greeting number 1, 33# for greeting number 2 and 34# for greeting number 3.
Note that a user must have an XN120 system telephone to be able to select one of the three greetings.
Select the Greeting

The user must have a programmable function key set to Answering Message (851+71+mailbox number).
They can press the key to select one of the three greetings. Each time the key is pressed the greeting will be
selected as below.
Greeting 1
Lamp off
Greeting 2
Lamp on
Greeting 3
Lamp flashes
Retrieve your messages

When a new message has been left in their mailbox either the Mailbox function key will flash or the MW lamp
on the phone will flash (if they do not have a Mailbox function key).
Single line telephones will receive an interrupted dial tone and where compatible a flashing message lamp.
XN120 DSPDB Guide
15

To listen to messages either access your mail box by dialing 884 and then voice mail service code 1# or press
the flashing voice mail function key.
You will hear the number of new messages and the first message will be played. Before each message you will
hear the date/time the message was left.
Date/Time Stamp
Turn off the date/time announcement when listening to messages in Program 40-01-02.
1
Program 40-01-02
40-01-02
Time stamp on/off
Time Stamp
0
Enter 0 to turn off
(enter 1 to turn on)
time stamp
Enter 0 or 1, you can overwrite the current entry.

Press HOLD to confirm the entry.
Program Mode.
Maximum Message Duration

The maximum duration of any message can be set in Program 40-03-01.
When the duration is reached the user will hear a tone and recording will stop.
This limit will not effect conversation recording.
1
Program 40-03-01
40-03-01
Maximum message duration of
VM RecordingTM 1
all voice mail messages.
Enter the duration
0-10 (minutes)
Enter the maximum duration of a message, you can overwrite

the current entry. Enter 0 for no limit.
Program Mode.
Configuration sheet: Voice Mail box setup

Default = no mail box numbers or passwords assigned.
Program Description
Setting
Time stamp for mail box
40-01-02
messages
Default=1
Option
0=Off
1=On
40-03-01
Default=1
0-10 minutes
16
Maximum message duration
XN120 DSPDB Guide

Conversation recording
Users can record trunk calls into their personal mailbox (internal calls can not be recorded).
Conversation recording must be enabled for each extension in 15-12-01.
The destination mailbox must also be defined for each extension in 15-12-03.
1
Program 15-12-01
15-12-01
TEL200
Conversation record
Dest.Ext No
884
destination.
884 is the service code used
Enter the voice mail
to access the voice mail
access code to
system.
enable recording
Program 15-12-03
Conversation record
destination mailbox.
Use Vol. Keys to

select another
telephone
Enter 884 to enable conversation recording for the telephone.

Program Mode.
15-12-03
TEL200
Rec Storing
1
Use Vol. Keys to

select another
telephone
Enter 1 to record to
the users personal
mailbox
Enter 1 to enable conversation recording to the users personal

mailbox
Program Mode.
How to record a conversation

The user must have a programmable function key set as Conversation Record (851+69+0).
During a trunk call the user presses the conversation record function key to begin recording. The conversation
will be saved as a new message in their mailbox.
The recording will stop when the call is cleared or the user presses the conversation record key again.
XN120 DSPDB Guide
17

Automatic Recording
The XN120 can record calls into a users personal mailbox.
Automatic conversation recording of received calls must be enabled for each extension in 15-12-02.
Automatic conversation recording of outgoing calls must be enabled for each extension in 15-12-04.
You must also specify the destination in program 15-12-01 as shown above.
1
Program 15-12-02
Use Vol. Keys to
15-12-02
TEL200
select another
Automatic conversation
Auto Record
1
telephone
recording of received calls.
Enter 1 to turn on
(enter 0 to turn off)
recording
Program 15-12-04
Automatic conversation
recording of outgoing calls.
Enter 1 to enable conversation recording of received calls for

the telephone.
Program Mode.
Use Vol. Keys to
select another
telephone
15-12-04
TEL200
OTG Auto Rec
1
Enter 1 to turn on
(enter 0 to turn off)
recording
Enter 1 to enable conversation recording of outgoing calls for

the telephone.
Program Mode.
All trunk calls will be recorded into the users personal mailbox.
Note that outgoing trunk calls will begin recording either when the caller answers or the call timer beigins (10
seconds).
18
XN120 DSPDB Guide

Configuration sheet: Voice Mail Conversation Recording
Telephone Recording
Auto
Destination Auto
Record
Destination Record
Mailbox
Incoming
Outgoing
15-12-02
15-12-04
15-12-01
15-12-03
Change
numbers as
necessary
Default=None
Default=0
Enter 884
Enter 1 to
auto record
Default=0
Enter 1 to
record to the
users personal
mailbox
Default=0
Enter 1 to
auto record
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
XN120 DSPDB Guide
19

Routing Incoming Trunk Calls to Voice Mail
You may want to route a trunk call directly to voice mail during out of hours working. The caller can leave a
message into any of the 300 mailboxes.
Both analogue and ISDN trunks can be routed to voice mail by entering the voice mail ring group number 101
as the target for the trunk.
Analogue Trunks
The target for analogue trunks is set in Program 22-05-01 for each night mode.
1
Program 22-05-01
22-05-01 Trunk 1
Night mode number
Target for analogue trunks.
(1-8)
Mode 1
IRG= 1
Use Vol. Keys to

select another
trunk
Enter 101 as the

target
Enter 101 as the target to route the calls to voice mail.

Program Mode.
ISDN DDI Trunk

nd
rd
The target for DDI trunks is set in the 2 or 3 targets for each DDI (Program 22-11-05 or 22-11-06).
1
Program 22-11-05 or
Use Vol. Keys to
22-11-06 TBL
1
select another
TRF Target2
101
Program 22-11-06
DDI table number
Target for DDI trunks.
Enter 101 as the
target
Enter 101 as the target to route the calls to voice mail.

Program Mode.
Trunk Greeting
The system can play a greeting message to the incoming caller, this would normally indicate that the call will be
routed to voice mail and that a message can be recorded.
The greeting is one of the 48 available messages within the DSPDB (see the separate Voice Mail and Voice
Response user guide for instructions to record the message).
The message number is set in Program 40-06-02 for each night mode. Be sure you set the correct night mode
that the customer will set the system into.
1
Program 40-06-02
Use Vol. Keys to
40-06-02 Trunk 1
Night mode number
select another
DSPDB message used for the
(1-8)
Mode 2 Msg No. 5
trunk
greeting.
You set the message for each
trunk, you can also set a
different message for each
night mode.
Enter the message number

(1-48)
20
Enter the DSPDB message number (1-48) that the user will
record the greeting to.
Program Mode.
XN120 DSPDB Guide

Destination Mailbox
The general mail box that the trunk calls will save the message to is set in Program 40-06-03, the mail box is
set for each night mode. Be sure you set the correct night mode that the customer will set the system into.
Note that you must enter the mail box number (1-300), give the general mail box a number that will be used to
access the mail box, see Program 40-02-01in Mail Box Setup in this guide.
1
Program 40-06-03
Use Vol. Keys to
40-06-03 Trunk 1
Night mode number
select another
Voice mail box used to record
(1-8)
Mode 2 Msg Box 10
trunk
the callers message.
Enter the voice mail box (1-300)
Enter the box number (1-300).

You set the message for each
trunk; you can also set a
different message for each
night mode.
XN120 DSPDB Guide
Enter the voice mail box number (1-300) that the caller will
record the message to.
Program Mode.
21

Configuration sheet: Voice Mail Trunk Call Routing for Analogue Trunks
Program 22-05-01, Target for analogue trunks
Note You may have trunk routing to Ring Groups 1-25 already on the XN120, you can add these to this table.
You will then have a complete overview of the trunk routing on the system.
Trunk
Target for each day/night mode
Day
Enter 101 as the target to route calls to Voice Mail

MMNight
Rest
Day2
Night2
Night
Night2
Rest2
1
2
3
4
5
6
7
8
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10
11
12
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41
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43
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48
49
50
51
22
XN120 DSPDB Guide

Configuration sheet: Voice Mail Trunk Call Routing for DDI Trunks
Program 22-11-05 and 22-11-06, transfer targets for DDI trunks
Note You may have DDI routing already configured on the XN120. This table shows only the DDIs you want
to route to voice mail.
Refer to the DDI configuration sheet in the XN120 BRI Guide for trunk ports associated with the BRI cards. You
must set the trunk greeting and destination mailbox for the trunk ports that are associated with the BRI cards.
DDI table
numbers
(1-2000)
DDI Receive
digits
Enter the table

numbers as
necessary
For information
only
XN120 DSPDB Guide
Transfer
Transfer
Target 1
Target 2
Program 22-11- Program 22-1105
06
Enter 101 to route the call to voice
mail
Trunks
associated
with the BRI
cards
For
information
only
23

Configuration sheet: Voice Mail Trunk Call Routing to Voice Mail
Trunk greeting and destination mailbox.
Default for all trunks is none assigned.
Trunk
Trunk Greeting / Mail Box for each day/night mode
1
2
3
4
5
6
7
8
9
10
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32
33
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40
41
42
43
44
45
46
47
48
49
50
51
24
Day
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Enter DSPDB message number (1-48) and Mail box (1-300)

M-Night
Rest
Day2
Night2
M-Night2
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XN120 DSPDB Guide
Configure Automated Attendant

Automated Attendant
The DSPDB can provide auto-attendant prompts to incoming trunk calls to the XN120 system.
Automated Attendant operation is a standard feature within the XN120 (called DUD/DISA); the DSPDB
provides the user recorded prompts that are played to the caller to assist them whilst using auto-attendant. The
prompts are any of the 48 user recorded messages and can be up to 2 minutes long.
Whilst the prompt is played the caller can over dial using DTMF digits to select the required destination; this
can be an extension number or a Department Group pilot number.
The XN120 can also have a single digit translation for each of the auto-attendant prompts. This allows the
caller to dial one digit and be routed to a pre-defined destination.
The XN120 can either route directly to the required destination or route to a further auto-attendant prompt to
give multi-level greetings.
What is available on the XN120?

First of all this depends on the type of trunk that you are going to answer with auto-attendant.
For analogue trunks you can go straight to auto-attendant or after a delay. During the delay you can specify
the ring group that the calls will ring at, you set the delay time and if the calls are not answered by a user they
will be answered by auto-attendant.
You can specify a different DSPDB message for each analogue trunk and each night mode.
You can specify the mode of the trunk for each night mode. For example, this will allow you to have the lines
ringing normally during DAY mode and then Auto-Attendant in NIGHT mode.
For ISDN trunks with DDIs you can go straight to auto-attendant or after a delay. During the delay you
specify up to two destinations (extension number, Department Group or Ring Group), you set the delay time for
each step and if the calls are not answered by a user they will be answered by auto-attendant.
You can specify a different DSPDB message for each night mode but you can only have one message for any
DDIs answered by auto-attendant during that night mode. (This is because the message is assigned to each
trunk port and not to each DDI).
You can specify the DDI routing for each night mode. For example, this will allow you to have the lines ringing
normally during DAY mode and then Auto-Attendant in NIGHT mode.
You can setup single digit translations that are different for each auto-attendant greeting message. This
gives the ability for the callers to dial a single digit and be routed either directly to the destination or to another
greeting (multi level greetings).
You can specify the operation should the user dial an invalid number or the destination is busy/no answer.
You can route the calls to fall over ring group if required.
The auto-attendant greetings are recorded by the user (using Service Code 716).
XN120 DSPDB Guide
25

Overview of Auto-Attendant Setup
Identify which type of
trunk(s) you are routing to
Auto-Attendant
Identify the night modes
that Auto-Attendant is
required
For analogue lines:

Set the line type to DUD or
Delayed-DUD
For ISDN DDI calls:

Route the DDI to DUD
Select the Auto-Attendant

greeting message(s)
Set the single digit
translations
(optional)
Select the operation for
invalid number or
destination is busy/no
answer.
Record the Auto-Attendant
greeting(s)
26
XN120 DSPDB Guide

Analogue Trunks - Go straight to Auto-Attendant.
Set each line to DUD type
Program 22-02-01 = Type 1

You can set the type for each night mode.
Select the Auto-Attendant greeting

message, see below
Analogue Trunks - Go to a Ring Group and then to Auto-Attendant.

Set each line to Delayed DUD type
Assign the Ring Group that the
incoming calls will ring at before
stepping to auto-attendant
Set the delay after which the
unanswered calls will step to autoattendant
Program 22-02-01 = Type 6

You can set the type for each night mode.
Program 22-05-01 = IRG 1-25
You can set the IRG for each night mode.
Program 25-07-14 = 0-65535 seconds

message, see below
Routing an ISDN DDI Call to Auto-Attendant

The DDI is routed to DUD by entering a unique identifer (400) within the DDIs translation table.
You may have different DDI translation tables in use for each of the night modes, these will be set in Program
22-13-01.
nd
rd
Each DDI can have up to three destinations; DUD mode can be entered in the 2 and 3 destinations so if you
st
want to route the DDI straight to auto-attendant ensure you leave the 1 destination blank. The call will then
nd
route directly to the 2 destination.
st
If you want to route to DUD after a delay then enter the 1 destination (22-11-02) and enable step on for NoAnswer in the Transfer Operation Mode (22-11-04). The call will step on after the delay time specified by
Program 22-01-06.
nd
Route the DDI to DUD.

Enter 400 as the destination for the
DDI
Program 22-11-05 (2 destination)

rd
or Program 22-11-06 (3 destination)
Ensure you set the DDI entry number for each night mode in the DDI
translation table.
(Refer to the Basic Rate ISDN Guide 991421-5 for further information
on setting up the DDI translation tables.)
The entry of 400 is a unique identifier to route the DDI call to DUD.

message, see below
XN120 DSPDB Guide
27

Select the Auto Attendant Greeting Message
The greeting messages are assigned to each trunk port so for DDI calls you must set the same greeting
message for ALL trunks that the DDI number will be presented on, see the example below.
Example: Greeting message for DDI calls
The DDI number 123 will be presented on trunks
4 and 5 on the XN120.
Route DDI number 123 to DUD in Program 2211.
Set the same auto-attendant greeting message
for trunks 4 and 5 in Program 25-02-01.
XN120
BRIU
Trunks
4-5
PSTN
Assign the Auto-Attendant greeting

message to be played to callers.
You can select a different
message for each analogue trunk.
DDI number 123 to

be routed to AutoAttendant
Program 25-02-01
Set the Talkie to 1 and then the Data entry will specify the DSPDB
message number (1-48).
These are set for each trunk and each night mode.
You can select a different

message for each night mode for
analogue trunks or DDI calls.
Night mode
number (1-8)
25-02-01 TrkPrt 1
Mode1
Talkie= 1
Trunk number.
Use the VOL.
keys to select
another trunk.
Enter 1 to enable the

DSPDB message
Set the Talkie to 1 to enable the DSPDB message.

Press HOLD to confirm the entry and step to the Data option.
Night mode
number (1-8)
25-02-01 TrkPrt 1
Mode1
Data= 5
Trunk number.
Use the VOL.
keys to select
another trunk.
DSPDB message number

(1-48) to be played
28
Enter the DSPDB message that you are using for the autoattendant greeting.
Program Mode.
XN120 DSPDB Guide

Set the Single Digit Options
Each DSPDB message has an optional single digit translation table.
This will translate any digit (1 to 0, * and #) into an extension number, Department Group pilot number or
another DSPDB message.
Specifying another DSPDB message gives you the ability to build multi level greetings.
If you dont specify any single digit translations the callers can still dial any valid extension number or
department group pilot number directly.
! The single digit translation will take priority over any extension/pilot numbers. For example if you have a single
digit translation for digit 2 callers will not be able to dial any extension numbers in the range 200-299.
Attend Number
Select the DSPDB message
number that you are playing to the
caller as the auto-attendant
greeting (set in Program 25-02-01).
Recv Number
Select the received DTMF digit that
you want to translate.
Press FLASH twice to move the
curser to the Recv number.
Multi Level Greeting
If you want the received DTMF
digit to select another DSPDB
message then enter the DSPDB
message number in the Msg No
entry.
If you want to translate it into an
extension or department group
number leave the Msg No entry set
to 0.
OR
Translation
Enter the destination number in the
DestNo entry. You can enter up to
4 digits.
Program 25-06-01
Received
DTMF digit
(1-0, * & #)
Enter the DSPDB message number

(1-48) for multi level greetings.
Set the Msg No to 0 if not required.
Select either the next DSPDB message to be played or enter 0

if you want to translate the digit the destination number.
Press HOLD to confirm the entry and step to the Destination
number.
Received
DTMF digit
(1-0, * & #)
25-06-02 Attend 1
Recv1 DestNo 201
DSPDB message
number (1-48)
being played to the
caller.
Use the VOL. keys
to select another
message.
Destination extension/pilot
number
XN120 DSPDB Guide
25-06-01 Attend 1
Recv1
Msg No 0
DSPDB message
number (1-48)
being played to the
caller.
Use the VOL. keys
to select another
message.

Program Mode.
29

Select the Operation for Invalid Number or Destination is Busy/No Answer.
There are various reasons that the auto-attendant call may not reach the required destination.
Caller miss-dials.
The caller may dial an invalid extension/pilot number.
The call can disconnect, fall over to a ring group or play an error message. The error message is defined in
Program 25-05-01, you set any of the DSPDB messages, you could play the same auto-attendant greeting
again if required. The call is still in DUD mode whilst the error message is being played.
The fall over ring group is set in program 25-03-01.
Ensure the ring group has members set in Program 22-04-01.
Caller does not dial any digits
The caller may not have a DTMF telephone.
The XN120 will wait for a pre-defined period set by Program 25-07-01 and then either disconnect, fall over to a
ring group or play an error message. The error message is defined in Program 25-05-01, you set any of the
DSPDB messages, you could play the same auto-attendant greeting again if required. The call is still in DUD
mode whilst the error message is being played.
Destination does not answer
The call will ring at the destination for a pre-defined period. This period is set by Program 25-07-02.
After the pre-defined period you can either disconnect the call or fall over to any of the Ring Groups.
The fall over ring group is defined in Program 25-04-01.
Ensure the ring group has members set in Program 22-04-01.
Destination is Busy
If you have specified a fall over ring group in Program 25-04-01 the call will ring at the phones in the ring group.
If you have not specified a fall over ring group and you have the VRS fixed messages enabled in Program 4010-01 the caller will be informed that the destination is busy and will be prompted to try another extension or
wait.
If you have no fall over ring group and the VRS fixed messages are disabled the call will be disconnected.
Record the Auto-Attendant Greetings.

The user can record the auto-attendant greetings from any phone connected to the XN120.
Make a record of the greeting on the configuration sheet. The greeting should include all single digit options
available for the specified DSPDB message to instruct the caller what they should dial.
Use service code 716 (at a display phone is best), the user can record, listen to or erase any of the 48 DSPDB
messages.
! To prevent the greetings being erased or re-recorded in error it is recommended that you only allow access
for the system administrator. Class of service option 20-07-13 enables/disables access to service code 716.
Additional Auto-Attendant Options

The following is a brief list of other programs that are related to Auto-Attendant.
Program
Description
10-09-01
DTMF Receiver Setup
You must have a DTMF receiver available before the XN120 can answer a DUD call.
It is recommended that you leave all DTMF receivers set to type 0 (Common Access for trunks or
extensions)
25-01-01
DUD dial in mode (per trunk)
If set to 0 the XN120 will use the DTMF digits received on a DUD call to define the destination
number etc (default)
If set to 1 the XN120 will compare the DTMF digits received with all entries in the DDI translation
table.
It is recommended that you set this to 0.
25-01-02
DISA user ID (per trunk)
If set to 0 a DISA caller will not need to enter the 6 digit password
If set to 1 the 6 digit password must be entered.
30
XN120 DSPDB Guide

Program
25-01-03
25-02-01
25-07-03
25-07-07
25-07-08
25-07-09
25-07-10
25-07-11
25-07-13
25-08-01
25-09-01
25-10-01
25-11-01
25-12-01
25-13-01
25-13-02
25-13-03
Description
DUD/DISA transfer alarm (per trunk)
If set to 0 the call rings as normal when a DUD/DISA call uses the fall over ring group
If set to 1 the call rings with a different ring pattern when a DUD/DISA call falls over to the ring
group. (Ring pattern is set by Program 20-15-09)
Talkie type 0 will use a tone generated by the XN120 in place of the DSPDB greeting message.
This allows the system to have auto-attendant operation without the need to install the DSPDB
card.
Disconnect timer after fall over to ring group (default = 60 seconds)
This timer will disconnect any calls that fall over to the ring group specified in Programs 250301 or 25-04-01.
This timer should be set to 0 if you are using the fall over ring groups and you do not want to
disconnect the call.
Warning tone and disconnect timers for DISA calls that route back out of the XN120 (trunk to
trunk connection) (default = warn after 30 seconds then disconnect 15 seconds later)
Paging duration for DISA callers (default = 30 seconds)
DUD/DISA answer delay (default = 0 seconds)
Will delay the XN120 from answering any DUD/DISA call
DUD/DISA busy tone time (default = 5 seconds)
If you do not have fall over set in program 25-04 and VRS fixed messages disabled in program
40-10-01 the XN120 will return busy tone to and calls to a busy destination.
This timer sets how long the XN120 will return busy tone before disconnecting the call.
DISA user ID
Defines the six digit DISA passwords, 15 available.
DISA class of service (per night mode)
Defines the DISA class of service number to each of the 15 user IDs
The COS option for DISA callers are assigned in program 20-14-01
DISA trunk group routing (per night mode)
Defines the route that will be used when a DISA caller dials the trunk access code (9).
The routes are defined in program 14-06-01.
DISA Toll Restriction class (per night mode)
Defines the toll restriction class used when a DISA caller selects an outgoing trunk (trunk to trunk
connection).
The toll restriction entries are defined in program 21-06
DISA alternate trunk group routing (per night mode)
Defines the route that will be used when a DISA caller dials the alternate trunk access code
(defined in program 11-09-02).
The routes are defined in program 14-06-01.
VRS message access for DISA (default = 000000)
Defines the password required for a DISA caller to access the DSPDB messages (record, listen
or erase)
Continue code for DISA trunk to trunk (default = none)
Defines the digit a DISA caller can dial to prevent the trunk to trunk call being disconnected.
The code must be dialed after the DISA warning tone timer.
Disconnect code for DISA trunk to trunk (default = none)
Defines the digit a DISA caller can dial to disconnect the trunk to trunk call.
XN120 DSPDB Guide
31

Program
20-14-01
22-02-01
22-11-05
22-11-06
32
Description
DISA Class of Service Options
Defines the features available to each DISA class (1-15)
st
1. Erase 1 digit
2. Trunk route access (dial 9)
3. Trunk group access (dial 804xx)
4. Common abbreviated dial access (813xxx)
5. Operator access (0)
6. Internal paging access (801x)
7. External paging access (803x)
8. Specified trunk access (805xx)
9. Forced trunk disconnect (not available)
10. Set call forward for an extension (e.g. 848 + extn no. + 1 + destination)
11. Barge in (not available)
Trunk Type
1 = DUD
2 = DISA
DDI target
Enter 400 to route the DDI to DUD
Enter 401 to route the DDI to DISA
XN120 DSPDB Guide

Configuration Sheet: Auto-Attendant Greeting
Trunk
DSPDB message number for each day/night mode
Day
Night
Program 25-02-01
0=None 1-48=DSPDB msg no.
MRest Day2
Night2
Night
MNight2
Rest2
Wrong Dial
25-03-01
0=Disconnect
1-25=IRG
Busy/Noanswer
25-04-01
0=Disconnect
1-25=IRG
Error
Message
25-05-01
0=None
1-48=
DSPDB
msg no.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
XN120 DSPDB Guide
33

Configuration Sheet: Single Digit Options
DSPDB
Message
Single Digit Options for each DSPDB Message

Program 25-06-01
1
Enter Msg no. OR Destination no.

5
6
7
8
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
34
XN120 DSPDB Guide

Configuration Sheet: DUD/DISA Timers
DUD/DISA
Description
Timers
Dial Tone
25-07-01
How long the XN120 will wait for the caller to dial
Ring No Answer
25-07-02
How long the call will ring at the destination before disconnect/fall
over to ring group
Disconnect after Fall Over
25-07-03
How long the call will ring at the fall over ring group before it is
disconnected
Delayed DUD Time
25-07-14
How long the call will ring at the ring group before being answered
by auto-attendant
Setting
0-65535 seconds
Default = 10 seconds
0-65535 seconds
0-65535 seconds
0-65535 seconds
Configuration Sheet: DSPDB Messages

Copy this sheet if you have more than 10 messages.
DSPDB
Greeting Recorded by the User with Service Code 716
Message
Include all single digit options
1-48
XN120 DSPDB Guide
35
Configure Queue Announcements

Queue Announcements
The XN120 system can play an announcement to incoming trunk callers that are waiting to be answered.
The queue announcements can be assigned to Ring Groups or Department Groups.
The system can play two different announcements to each caller so callers waiting for a long time can hear an
announcement informing them to wait for their call to be answered.
The announcements are any of the 48 DSPDB messages recorded by the user or a pre-recorded XN120
greeting.
Queue Announcement for a Ring Group.

The XN120 can play the announcement to the incoming caller whilst the call is ringing. The call continues to
ring at all available telephones in the group while the announcement is being played.
The system can play two different messages for each ring group.
You can also set the interval time and tone.
Call arrives.
Any available telephones in the ring group will ring.
Interval time
22-01-11
Start time
22-14-01
st
1
Message
Repeat 1
Message
2
Message
nd
Repeat 2
Message
DSPDB
Message (1-49)
22-14-02
Repeat count
22-14-03
DSPDB
Message (1-49)
22-14-04
Repeat count
22-14-05
st
nd
Optional
disconnect
timer
22-14-07
Interval tone
22-14-06
Queue Announcement for a Department Group.

The XN120 can play the announcement to the incoming caller when all members of the group are busy.
When a member becomes free the queue announcements will stop and the call will be presented to the
telephone.
The system can play two different messages for each department group.
You can also set the interval time and tone.
Call arrives.
There are no telephones available in the department group
Interval time
22-01-11
Start time
22-15-01
st
1
Message
Repeat 1
Message
2
Message
nd
Repeat 2
Message
DSPDB
Message (1-49)
22-15-02
Repeat count
22-15-03
DSPDB
Message (1-49)
22-15-04
Repeat count
22-15-05
st
nd
Optional
disconnect
timer
22-15-07
Interval tone
22-15-06
36
XN120 DSPDB Guide

Start Time
st
The start time of the 1 queue message is set from 0 to 64800 seconds.
0 will turn off all queue messages.
st
1 Message
Chooses one of the 49 available DSPDB messages.
The user records messages 1 to 48 with service code 716, refer to the separate Voice Mail and Voice
Response user guide for recording VRS messages.
Message 49 is pre-recorded (Please hold all lines are busy, your call will be answered when a line becomes
free).
st
Repeat 1 Message
st
You can choose to repeat the 1 message from 0 to 255 times.
st
nd
0 will turn off the 1 message, the XN120 will continue to the 2 message if you have set one.
st
1 will play the 1 message once etc.
Interval Time
The interval time between any two queue messages can be set from 0 to 64800 seconds.
0 seconds will turn off the repeat message operation.
Interval Tone
The interval tone played to the caller between any two messages can be either ring-back tone or the music on
hold tone.
The music tone is set by Program 10-04-01.
nd
2 Message
Chooses one of the 49 available DSPDB messages.
nd
st
The 2 message will start when the 1 message repeat operation has completed.
nd
Repeat 2 Message
nd
You can choose to repeat the 2 message from 0 to 255 times.
nd
0 will turn off the 2 message.
nd
1 will play the 2 message once etc.
Disconnect time
You can disconnect the call if it has not been answered before a set time.
The time can be set from 0 to 64800 seconds.
0 will turn off the disconnect time.
nd
Note, the call must receive the 2 message before the disconnect timer is activated.
XN120 DSPDB Guide
37

Configuration sheet: Queue Announcements for Ring Groups
Message
Interval
time
22-01-11
IRG
number
0-64800
seconds
This timer is shared with

the Department group
queue announcements
Default=20
st
Queue
message
start time
1 Queue
message
22-14-01
22-14-02
0-64800
seconds
0-49
st
1
message
Repeat
count
22-14-03
0-255
nd
2 Queue
message
22-14-04
0-49
nd
2
message
Repeat
count
22-14-05
0-255
Interval
tone
Disconnect
time
22-14-06
22-14-07
0=Ringback
tone
1=MOH tone
0-64800
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
38
XN120 DSPDB Guide

Configuration sheet: Queue Announcements for Department Groups
Message
Interval
time
22-01-11
Department
Group
number
0-64800
seconds
This timer is shared with

the Ring group queue
announcements
Default=20
st
Queue
message
start time
1 Queue
message
22-15-01
22-15-02
0-64800
seconds
0-49
st
1 message
Repeat
count
22-15-03
nd
2 Queue
message
22-15-04
0-255
0-49
nd
2
message
Repeat
count
22-15-05
0-255
Interval
tone
Disconnect
time
22-15-06
22-15-07
0=Ringback
tone
1=MOH tone
0-64800
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
XN120 DSPDB Guide
39
Configure Preamble Message

Preamble Message
The preamble message is played to all incoming callers before the call is presented to the XN120 user.
This is useful if you must give an announcement to all callers, for example to inform them that call is premium
rate cost or that the call will be recorded.
The preamble message is played when the call is answered, the XN120 user cannot speak to the caller until
the preamble message has finished.
The preamble message is one of the 48 DSPDB messages recorded by the user with service code 716.
You can have different messages for each trunk line.
Call arrives on the trunk
XN120 user
answers the call
Preamble
Message played
to caller and
XN120 user
XN120 user hears

two beeps and is
connected to the
caller
DSPDB
Message (0-48)
40-11-01
40
XN120 DSPDB Guide

Configuration sheet: Preamble message
Trunk
Preamble message for each day/night mode
Day
Night
MNight
Enter 0-48
Rest
Day2
Night2
MNight2
Rest2
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
XN120 DSPDB Guide
41

Personal Greeting / Park and Page
The user can set a call forward where the caller hears a personal greeting before the call is forwarded.
The personal greeting could be used to inform the caller that the person they have called is not available and
the call is being diverted.
Park and Page allows a user to be alerted that a call has arrived for them by having the system make a page
call via either an internal or external page zone.
The user records a personal greeting to ask the caller to wait while the user is paged; this call is then parked at
the users telephone. The user also records the page announcement, which will inform the user that a call is
waiting (e.g. John Smith, there is a call parked at your phone).
The user can take the call from any extension by using the direct call pick up service code 715 plus their own
extension number.
There is no configuration required on the XN120 for these features.
There is only a Class of Service option (Program 20-11-15) that enables/disables the use of Service Code 713.
Refer to the Voice Mail and Voice Response User Guide for instructions on setting these features.
Fixed Messages
The DSPDB has some pre-recorded announcements that are played to any XN120 user.
These fixed messages can be turned off with Program 40-01-11.
The fixed messages are:
Operation
Fixed Message
User calls a busy telephone
Extension XXX is busy, for call back dial 850
User attempts to seize a busy trunk
All lines are busy, for call back dial 850
User calls an invalid telephone number
Vacant number
User dials a service code that is disabled in their class The number you have dialed is not in service
of service
User places a trunk call that is toll restricted
Your call can not go through. Please call the operator
User calls a telephone that has Do Not Disturb set
Please do not disturb
User dials 6 when on hook
This is extension XXX
User dials 8 when on hook
The time is hh/mm. The date is day/month/date
You have set call forward and a call is being
Your calls have been forwarded
forwarded
42
XN120 DSPDB Guide
Compact Flash Maintenance

Compact Flash Card Maintenance
It is important that compact flash card does not become full otherwise it will not be possible to record new voice
mail messages etc.
Auto Erase
The XN120 has an auto erase option that will erase any voice mail message that is over a specified number of
days old.
You need to set the time of day when the flash card will be taken out of service and all messages over the
specified age will be erased.
! New and saved messages will be erased.
The DSPDB card will be taken out of service for approximately 2 minutes during which time you will see TEST
VOICE SV on the XN120 display telephones when you try to access any of the DSPDB features.
The maintenance time is set in Program 40-01-05
1
Program 40-01-05
40-01-05
Mtnance TM
Enter the time that the flash

card will be taken out of
service for maintenance.
02:00
Enter the time in 24h format hh:mm
00:00 will disable the

maintenance operation.
Enter a time outside of normal
working e.g. 02:00
Enter the time that the flash card will be taken out of service.
Program Mode.
You also need to specify which messages will be erased. Messages are erased based on their age in days, you
can specify from 0 to 180 days.
The number of days is set in Program 40-01-06
1
Program 40-01-06
40-01-06
AutoMSG Erase 2
Enter the age in days that a

message must be before it will
be erased.
Enter the number of days (0-180)
! If you set 1 day you may lose

new messages, see the note
below.
Enter the age of the messages that will be erased.

Program Mode.
! Note. Do not set the number of days to 1 otherwise you may erase new messages.
For example if the maintenance time is set at 02:00.
A new message is recorded on Monday at 6:00 PM; this message is not listened to, as the user is not in the
office.
At 2:00 AM on Tuesday the message will be erased, as it is 1 day old.
Either set the number of days to 2 or the maintenance time to a PM time, this will give the user a chance to
listen to the message.
Configuration sheet: DSPDB Compact Flash Maintenance
Program Description
Setting
40-01-05 Maintenance time
Default=00:00
40-01-06
Age of messages to be erased

Default=0
XN120 DSPDB Guide
Option
00:00 = Off
Enter time is 24hour format
0=Off
Enter age in days (1-180)
43
Compact Flash Maintenance

Disk Full Indication
You will see VMB# HD ERROR! on the XN120 display telephones when you try to record/listen to a message
and the compact flash is full.
The user must erase some messages to free up space on the flash card.
Queue Announcement Duration

The maximum duration of any of the 48 messages is 2 minutes, this can not be extended.
It is also dependant on the recording capacity available on the compact flash card.
Back Up of Compact Flash Card

If the DSPDB is being used for queue announcements it is recommended that you take a backup of the flash
card after the customer has recorded their messages.
The compact flash card can then be reloaded if the customer accidentally erases or records over any of the
queue announcements.
You can either take a complete copy of the VM folder by inserting the compact flash card into a PC, this could
be up to 20Mbyte with the customers recordings. This will take a copy of ALL voice mail and queue
announcements, therefore when its reloaded to the flash card the customer will lose any new/saved voice mail
messages recorded after the backup was saved.
Or, take a copy of only the queue announcements. This is located in the following folder on the flash card:
VM\OGM\3\1\9
In this folder will be up to 48 files that the customer has recorded with service code 716.
You can listen to each message if you have a WAV compatible media player on your PC.
! It is important that you do not rename any of these files and always reload them into the same location on the
flash card otherwise the announcements (and possibly others) will not operate correctly.
44
XN120 DSPDB Guide

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This guide explains the installation, configuration and operation of the DSPDB option card for the

XN120 Telephone System.

XN120 DSPDB Guide

8 Channel Voice Mail.

16 Channel Queue Announcement.

Automated Attendant Operation.

Pre recorded announcements for various system features.

System Connection Diagram

XN120 DSPDB Guide

Power on the XN120

Test the DSPDB

Unpack the Card.

The DSPDB card is supplied with:

1 x 64MB Industrial Grade Compact

4 x Plastic mounting bars

Additional Items Required:

Cross head screwdriver.

Voice Mail and Voice Response System User Guide 991418-5

XN120 DSPDB Guide

Install the DSPDB Card

Wear a suitable anti-static strap connected to an Earth point.

Power off the XN120 system

Remove the sub cover and

Fit the DSPDB card.

Fit the four

Fit the plastic mounting bars.

Install the DSPDB card.

XN120 DSPDB Guide

Install the DSPDB Card

Refit the main cover and the

Power on the XN120 system

Test the DSPDB

At any XN120 telephone press

You will hear a pre-recorded announcement of the time and date.

XN120 DSPDB Guide

Upgrading the DSPDB Card

Fit the new CF card Do not keep the customers messages

Remove the Standard

The card pulls out, there are no retaining clips.

Fit the Upgrade Compact

The card pushes in, there are no retaining clips.

Power on the XN120 system

! System Start Up Retain Customer Configuration

XN120 DSPDB Guide

Upgrading the DSPDB Card

Remove the Standard

The card pulls out, there are no retaining clips.

Use your PC to make a copy

Use your PC to delete the VM

Use your PC to copy the

Copy the folder named VM from your PC to the Upgrade Compact

Fit the Upgrade Compact

The card pushes in, there are no retaining clips.

Power on the XN120 system

! System Start Up Retain Customer Configuration

XN120 DSPDB Guide

Configure the DSPDB