House#12, Road#6/1, Block-B, Section-12,

Pallabi, Mirpur, Dhaka-1216

Phone +8801819210809
E-mail- mohiuddin.r@gmail.com
December 10, 2014
Dear Sir:
Presently Im working for Robi Axiata (Bangladesh) Limited as General Manager, Project
Management under Enterprise Program Management Division (EPMO). In my current position I
analyze current as well as new businesses that to be commercialized, I also assist in
commercialization of various strategic projects in accordance with the new business development
process in coordination with relevant Cross Functional Team. Prior joining EPMO I was having
the role of project manager under corporate strategy division of Robi Axiata Limited.
I have worked for more than two years in Citycell. There I have launched several key projects for
Citycell like Moneybag (M-commerce Platform), Citycell Webstore, Mobile Remittance, Mobile
Banking, Web Based Services, Value Added services like : Voice Portal, Facebook SMS service,
twitter SMS service etc. Being a product manager my duty was to roll out the projects with proper
planning and flawless launching and therefore ensure proper PnL.
With advanced knowledge in social media I can also add value to my job responsibilities utilizing
the social media platform.
To add more, I also worked as a Customer Manager in Online Communication Department of
Grameenphone Ltd for more than two years. And Ive worked there besides my studies, which is
the evidence that I am self-motivated and hardworking and this experience all mad me customer
focused.
Im a business graduate from East West University, Bangladesh with Marketing major and minor
in MIS and Im a continuing student of MBA in North South University, Bangladesh.
Ive successfully completed a course in Project Implementation conducted by Dhaka Chamber of
Commerce & Industry, which gives me competence on project implementation. Moreover Ive a 3
months training on Dynamic Web Application development.
I have good knowledge of the functions of Microsoft Office, Windows, Database Management
System, SQL and some essential computer applications like Adobe Photoshop, Sony Sound Forge
etc.
Thank you for reviewing my potentials. I would like very much, to put my skills to work for your
organization. You can reach me at +8801819210809.
Sincerely,

Kazi Mohiuddin Ahmed

KAZI MOHIUDDIN AHMED (Rumi)

House#12, Road#6/1, Block-B, Section-12, Pallabi, Mirpur, Dhaka-1216, Bangladesh
Phone +8801819210809 E-mail- mohiuddin.r@gmail.com/kazi.mohiuddin@robi.com.bd web:
www.about.me/mohiuddin
CAREER OBJECTIVE
To pursue a dynamic and challenging career in a renowned organization by applying good
Communication skills and relative marketing expertise and sound MIS (Management Information
System) knowledge backed up by Project Management skill.
EMPLOYMENT EXPERIENCE
Robi AXIATA (Bangladesh) Limited
General Manager, Project Management, Enterprise Program Management Office
(From April 2013 Continuing)
Projects:

3G rollout (Commercial part): Project Manager for 3.4G commercial rollout.

IT Outsourcing: Project Manager for Robi IT outsourcing project

Mobile Money Platform

Mobile Internet Fulfillment Exchange

Bima Mobile Insurance Service

Responsibilities:

Drive a collaborative and customer focused culture in pursuit of excellence in Project

delivery

Apply commercial acumen in managing stakeholders and suppliers to deliver best value
solutions

Ensure appropriate levels of communication with clients, project delivery colleagues, and
external bodies

Create & develop work packages such as program designs, systems, learning & reference
aids, processes & policies using own and team subject matter expertise

Manage day-to-day operational aspects of a project and scope on behalf of the program
office

Robi AXIATA (Bangladesh) Limited

Manager, Project Management, Corporate Strategy (From September 2011 - March

2013)
Responsibilities:

Assist in market studies to generate and/or evaluate new business development

opportunities
Analyze current as well as new businesses to be commercialized

Assist in commercialization of projects in accordance with the new business development

process in coordination with relevant Cross Functional Team

Play as a contact point in local and international synergy and alliance opportunities /
initiatives related to new business / initiatives within Robi

Provide mutual support to Emerging Technologies and Capabilities unit as well as other
Corporate Strategy departments/functions in operations, planning and tracking functions

City Bank Ltd.

Senior Officer,Retail Banking Division, (From February,2011 September 2011 )
Responsibilities:

Meet the business objectives initiated by the Unit Head

Customer focused need-based selling

Deepen customer relationship and maximize penetration

Fulfill consumers banking needs with the help of retail products

To manage, retain and grow shares of existing Retail Banking Liability and Asset,

Customer Book and to contribute towards meeting of Unit budget.

To assist Unit Head in developing and executing marketing strategy for booking business.

To ensures quality of assets through continuous monitoring, due diligence and total focus
on compliance and credit policy of the bank.

Pacific Bangladesh Telecom Limited (Citycell)

Executive, VAS & Innovations, From November 2008 to February 2011
Projects:

Citycell M-Commerce Platform (Moneybag): Conceptualize and design mCommerce

products for Citycell mCommerce platform.

Lifestyle product for Citycell Responsible for end to end deployment of lifestyle portal
(www.webshohor.com) , a one stop communication solution from where internet users will find
their day to day needs

Citycell Webstore Designed and developed the Citycell Webstore from where Citycell
sells its Packages and handsets online

Subscription Based SMS service A SMS based subscription service, from where users
will be able to subscribe for different notification

Voice portal IVR based voice portal for providing different infotainment service

WAP portal For serving the WAP services

Voice Out-Dial A mobile advertisement platform for serving interactive out dial service

Sponsored SMS Service A mobile advertisement platform utilizing the SMS service.

Responsibilities:

Maintain close liaison with all external establishments including Govt. entities to
implement and incorporate different services for the lifestyle Webportal, M-Commerce projects
and BREW application store

Develop business proposals, agreements, etc for Banks, Financial institutions, Merchants
and other related stake holders.

Prepare document like FDD (final design document), Memorandum, RFP/RFQ (Request
for proposal/quations), etc.

Conceptualize, design and implement new Internet product for both large and small
screen

Identify and source innovative and customer oriented applications for BREW application
store as well as Citycell WAP portal

Analyze the financial and technical feasibility of new products

Execute different device feature and service test

Take approval from different regulatory bodies

Decide on and develop marketing strategy for different products

Business development with different entities and external stake holders

Conduct required R&D in consultation with the relevant department for proper ROI

Co-ordinate with different departments for launching and developing any service

Executed and supervised all the VAS related campaigns

Monitored and ensured the flawless performance of the offered services

Ensured the profitability of the launched campaigns

Prepared product proposal for management approval and also ensured that all pros and
cons of a product are reviewed before taking management approval for the product

Launched new VAS products to match or excel the VAS offering in the industry

GrameenPhone Ltd.
Customer Manager, Customer Service, From June 2006 to till November 2008
Projects:

Customer Satisfaction Management: To measure the satisfaction level of the online GP

customer

Responsibilities:

Ensured customers satisfaction through online communication medium regarding

customers query and complaint

Maintained proper record for each and every query & complaint of the subscribers

Provided schedule and ad-hoc reports to the management

Provided one-stop quality customer service over phone to ensure positive customer
experience

Proactively informed customers regarding the products/services

Sale through inbound and outbound contacts

Captured customer insights and escalated critical issues / complaints and provided timely
feedback
Maintained targeted KPI on a regular basis
Served customers with helping attitude and thus played a significant role in customer
satisfaction, retention, and acquisition
Generated daily reports of Call Center agents and provide this to the managements

Pacific Bangladesh Telecom Limited

Call Center Trainee, Customer Care Department, May 2004 to May 2006
Responsibilities:

Inbound Activities-Attained the call of the customers and educated them on value
added service

Survey-Participated in the registration project of Close Up 1 contest & surveyed the

customers in different projects

EDUCATION
Master of Business Administration, Continuing
North South University, Dhaka
Bachelor of Business Administration, 2008
East West University, Dhaka
CGPA- 3.02/4.00
Major in Marketing & Minor in Management Information System

Higher Secondary Certificate, 2002

Rifles Public School & College, Dhaka, Commerce Group, First division
Secondary School Certificate, 2000
MDC Model Institute, Science Group, First division
LANGUAGE PROFICIENCY

Fluent in both spoken and written English and Bengali

TECHNICAL SKILLS

Good knowledge of Microsoft Office, Internet & E-Mail

Good operating skill in all form of windows OS

Computer assembling and some basic trouble shooting

Social Media Expert

TRANNINGS& CERTIFIATIONS

Prince 2 Certified (Foundation)

Exclusive training on Excel Charts for Graphical Data Representation

Creative Problem Solving conducted by Pinnacle Executive Education

Developing Dynamic Web Applications Using "PHP and My SQL" facilitated by IBCSPRIMAX Software( BD) ltd

Project Implementation facilitated by Dhaka Chamber of Commerce & Industry

(DCCI), held in Dhaka

Training on Data and ESME port - facilitate by Citycell Engineering Department

ACTIVITIES AS STUDENT

Member of College & School Cricket team-2002

House Prefect in College-2001

BNCC cadet in Annual Camp-2001

PERSONAL DETAILS

Fathers Name: Late Md Abdul Jalil

Mothers Name:
Kohinoor Begum
Date of Birth:
3rd December 1985
Blood Group:
A+
Home District: Comilla

REFERENCE
Professor Dr. Mahmodul Hasan
Faculty of EMBA Program
School of Business, North South University
Plot 15, Block B, Bashundhara,
Dhaka 1229, Bangladesh

PABX: +880 2 55668200

Fax: +880 2 55668202
Mobile:+880120300293
Email: profhasan@northsouth.edu

Ahammad Jubaer Ali

Executive Vice President;
EPMO, Corporate Strategy
Robi Axiata Limited
53 Gulshan South Avenue
Gulshan 1,Dhaka-1212,Bangladesh.
Phone:+88 02 9887146-52
Fax:+88 02 9885463
Mobile: +8801819210260
Email: jubaer@robi.com.bd