Professional Documents
Culture Documents
30 Minute Reads Sample Chapter
30 Minute Reads Sample Chapter
30 Minute Reads Sample Chapter
INTRODUCING the
e-BOOK
SERIES!
Contents
1 Back to Basics
4 Multiple Breakthroughs
5 We Need To Talk
Here?
Back to Basics
The Challenge
The Detail
Whats email good for?
At work, email is brilliant for fast, responsive aroundthe-globe connections. Its good for distributing facts
and relaying anything structured, such as an agenda or
a plan. Its good for summaries, checklists and preparation notes. Its good when you dont want to disturb a
person now, require a full conversation from somebody
or are seeking any kind of feedback. In essence, its good
for facts.
In our personal lives, its great for connection, sharing
plans and photos, and for making arrangements happen. And doing it now and on the move and across
the world.
Whats it not so good at?
At work, its not easy to see the full story from an email,
as you have to be prepared to write a novel to cover all
the nuances: it is thus SO easy to be not understood. Its
particularly tricky at handling feelings and emotion
unless you are a Mills & Boon novelist. Its always there,
it never goes away and its never done. Its ALWAYS
nagging. In essence its poor on emotions and where
things are not at all clear-cut.
At home, curiosity for the ping and/or the buzz can
become an addiction, quick and easy communication
can become the norm and can replace slow and deep.
The fleeting experience and buzz of a Facebook posting
can take us away from the most important of our
The Story
Jon works for an international company, which is based in
the UK but he heads up the Netherlands operation. He and
his family moved out there a couple of years ago. His personal motto: have Blackberry, will travel. In fact he has a
Blackberry for work and an iPhone for personal family and
friends. It is rare that one of the devices is not in one hand.
In meeting rooms the machines sit on the table in front of
him, blinking. In coffee shops they are shuffled as he starts
another quest for email zero. His chiropractor has warned
him that he is developing SPN or Smart Phone Neck caused
by a tendency to stand, sit and work holding the neck permanently at the optimum viewing angle for the small screen.
Sadly, though, not such a perfect angle for a healthy spine
and thus his nervous system.
The Q&A
Isnt it down to an organization to put in place some
kind of email etiquette?
Its worth hoping. Its certainly worth lobbying. People
do work in different ways, are at different stages in their
lives and projects. However, probably some fundamentals such as no emails at the weekend are worth
lobbying for. More later.
Im willing to go with many of your ideas. In fact
I want to make the changes you are detailing. But
how on earth do I get my kids to stop staring at
screens all the time?
More later. Much more later. But remember the power
of example. However important you are, you do not
need to answer email at meal times. If your children are
young, start with the power of example e.g. no technology at the family meal.
The Solution
1.
2.
3.
Contents
5 Blissful Sleep
6 Hands-On
8 Group Connect
Energy
The Detail
Firstly, the two kinds of energy, mental and physical,
are interrelated. So the good news is that anything
you can do to improve physical will help mental and
vice versa.
And for each kind of energy, there are four main drivers
or initiators of great energy.
Firstly, physical the drivers or components of
great physical energy are:
1.
2.
3.
2.
Hands on, brain off. One of the many attractions of alcohol is that at the end of a demanding
day we can get out of our head. More and more
of us do spend our days in our head. Staring at
screens and PowerPoint slides. Handling email.
Huddled in meetings. Reading the Metro or a book
on our iPad mini on the tube. It was never meant
to be so. Were a mind-body creature. We love the
physical side of things: we need to bake more bread!
Seriously? Sort of; much more coming up about
how getting more physical paradoxically gives us
more mental energy.
3.
4.
The Story
Marcus is tired. Hes tired of life. Tired of his job. Tired of
his teenage kids. But most of all hes tired of feeling tired.
And he doesnt know whats wrong. He remembers himself
as a graduate trainee starting out some fifteen years ago in
corporate banking as someone who could drink anyone under
the table and still do a stunning pitch and win the deal at
9:00 am the next morning. But no longer. Life is about airports, email, PowerPoint and quarterly reviews. And his
demanding teenagers; did he mention those? Er, yes hes
married. Sort of.
Marcus is tired. Sometimes he can hardly get out of the business lounge chair, join the conference call on time or be
bothered to celebrate his own birthday. Oh, what he would
give for some serious energy.
But were going to help.
The Q&A
You havent mentioned illness at all. Surely that
affects your energy?
You are right of course. What we can say is that if you
follow the strategies we will talk about in MEDS and
HUGS youll have more energy to fight such illness.
And if you do go down with the flu, youll bounce back
up more quickly.
10
The Solution
1.
2.
3.
4.
5.
6.
11
Contents
1 Why Present?
2 Structure
6 Gaining Confidence
7 Challenges
Storyboard
Available?
Why Present?
The Challenge
The Detail
We present to get something to happen. The nature of
putting a body of people in a room and somebody (the
presenter, the facilitator) guiding them through to conclusions can be remarkably powerful. Nothing else can
do it. An executive summary cant. Nor an email. Nor
a video, however exciting. No, put a good presenter
in a room and you are much more likely to get the
action you seek. And if you throw in a great presentation too, then you are on to a winner.
Action? Yes: to buy the product or approve the headcount. Or sign off the health and safety regulation. A
presentation is intended to create and to get action. If
you are running a training module, you want people to
change: there is always an action. If there isnt an action
then youve guessed it why are you wasting the valuable time of all these good people? Just send them the
information and be done with it.
But a presentation motivates. It can cajole. It answers
questions, overcomes fear, ensures that there is real
buy-in. Its perfect. So long as it is done well. Because a
poor presentation does more harm than good: the dullness, the boredom, the confusion, the poor handling
of questions becomes associated with the message you
are trying to put across. So decision-makers reject a
very good proposal because it was badly presented, for
example.
And where does the power of a presentation come from?
Eyeball-to-eyeball connection, from words that are said,
from pace and from connection. And thus we get to the
heart of the matter that slides, and in particular the slide
deck, can destroy all of that if we are not careful. And
thats why, as we get into this process of helping you
They encourage data overload. What does an audience participant do? Listen to the speaker, read the
words ...?
The Story
Sam hated giving presentations and she hated attending
them. Nobody at her firm seemed to talk any more. They
wrote and circulated slide decks. She sat through endless
meetings, which in themselves were not that organized but
they were excruciating because of poor planning and rapidly
thrown together slides. She had been suspicious for a long
time that there was a better way and had even managed to
book herself on the companys Presentation Skills course but
was shocked to discover that all they did was design bigger
and brighter PowerPoints.
The thinking in this section was all a bit of an epiphany.
Things were going to change.
The Q&A
My company loves slide decks. How am I going to
persuade my company to change its way of thinking?
Your company, their company, everybodys company!
Theyre all at it. A suggestion is to start small. Try a team
meeting without everything on PowerPoint (were going
to show you how). Notice how everyone is more engaged
and comments are much more favourable at the end of
the meeting. Start small. Drop a few slides. Notice the
positive reaction. Were going to give you lots of help
and ideas.
The Solution
1.
2.
to
Contents
7 Decisions at Work 1:
8 Decisions at Work 2:
Teamwork
9 Decisions at Home
10 Your Action Plan
About the Author
The Challenge
The Detail
Making a decision will generally go through these five
stages:
1. The data/evidence stage. This is the stage that
kicks off the decision-making process. It might be
proactive or reactive. You need facts, you need
The Story
Kozue had a lot of challenges in her life at the moment. Born
in Tokyo but currently living in London with her English
boyfriend, at age 27 she felt she needed to sort out her career
(working as a graphic designer doing really boring end-ofthe-food-chain logos and stuff), needed to sort out her love
life (she and her boyfriend were not getting on well) and she
really, really wanted to get her furniture business (now that
she was passionate about) off the ground. And crikey, she
needed to stress a lot less.
But at the moment she either couldnt make a decision or
seemed only to make an appalling one.
She was keen to learn more.
The Q&A
So is there a perfect formula to better decision
making?
Perhaps formula is too strong a word. Perhaps strategy
or even methodology is a better word. Follow these steps
and you are likely to have a better decision.
The Solution
There are five stages to a great decision:
1. Data. You need facts. They may come proactively
or reactively.
2. Analysis. You need criteria so that you can filter
the facts.
3. Incubation. A bit of reflection normally ensures a
better decision.
4. Creativity. This is needed to generate alternate,
perhaps more powerful, solutions.
5. Action. A decision is not a decision without an
action.
Contents
1
ThePhilosophy
DecideYourBiggerPicture
SetYourCompass
4
5
6
7
8
MaketheRightStuff
Happen
BeingMoreProductiveat
Work
GettingThingsDone
DespitePeople
GettingThingsDoneina
VirtualWorld
BeingMoreProductiveat
Home
ParadoxicalProductivity
10
YourActionPlan
AbouttheAuthor
The Philosophy
The Challenge
The Detail
Philosophy? Yes, because there are some deeper questions we need to answer:
What do you mean by productivity?
Most begin to look at the field of time management
and question their productivity because of overload:
they find they simply cannot keep up with assignments
and tasks without digging into their personal time and
although they are willing to do that for a while, the
consequent cost for quality of output, their most important relationships and their health increasingly becomes
something they are not willing to accept. And much
time management advice attempts to solve such challenges with quick fix tips, which rarely solve the true
dilemma: the problem simply keeps coming back.
We do want to solve it once and for all and it does
require a robust answer to what do you really mean by
productivity?
Thus: are you considering the bigger questions?
Because clearly at one level being productive is doing
what you are paid to do if you are an employee. Or successfully running your business if you are self-employed.
However that is only one dimension; in a simpler world
it was reasonably straightforward to consider it in that
way. But in the New World of Work to which we are
all exposed of severe competition, 24 by 7 working
and increasingly less distinction between home and
work there are other implications we need to ponder,
such as: Where is your career going? And how are you
maintaining important friendships? And looking after
You hit your work goals, as that is what you are paid
to do ...
The Story
Things had not been at all easy for Karl since 2008. He and
his family lived in Detroit, Michigan, USA and he had
always been the main bread-winner. But from a well-paid
job in the automotive industry he had been effectively
downsized to a job that was well below his skill level and,
particularly worryingly, had no real prospects of promotion
or a secure career. And this with three growing children and
college fees looming. There had been no family holiday for
the last four years, the household food budget was really
straining at the seams and the house needed significant
repairs. Karl and his wife, Barbara, had always been pretty
organized: there was a family board in the kitchen with the
kids timetables, general shopping list and a list of repairs to
be done on the house. But it struck them that they were really
not thinking deeply or creatively enough: they had to do
something to get out of this rut. They were both frustrated
that they seemed to have no time to think about what they
really wanted or how to get what they needed. In fact,
perhaps they could be a lot more productive.
Well return to Karl and his family in future sections.
The Q&A
To be honest Ive never been that brilliant at time
management. Isnt this philosophy just going to
make it even more complicated?
Bear with us: itll ultimately make it simpler. Guaranteed!
The Solution
1.
2.
Also available
by Nicholas Bate: