Professional Documents
Culture Documents
Roles and Skills
Roles and Skills
Roles and Skills
What Managers Do
Managers
Organization
Management Functions
Planning- Includes defining goals, establishing
strategy, and developing plans to coordinate
activities.
Organizing- Determining what tasks are to be done,
who is to do them, how are tasks to be grouped, who
reports to whom and where decisions are to be
made.
Leading- Includes Motivating subordinates, directing
others, selecting the most effective communication
channels, and resolving conflicts.
Controlling- Monitoring activities to ensure they are
being accomplished as planned and correcting any
significant deviations.
Managements Roles
Based on a study, Henry Mintzberg
concluded that managers performed 10
different roles. These ten roles can be
grouped into:
1. Interpersonal Roles
2. Informational Roles
3. Decisional Roles
Interpersonal Roles
Role
Figurehead
Leader
Description
Examples
Ceremonies status
requests, solicitations
subordinates.
Liaison
Informational Roles
Role
Description
Examples
Monitor
Disseminator
Spokesperson
Transmits information to
outsiders on organizations
plans, policies, actions, and
results; serves as expert on
organizations industry
Decisional Roles
Role
Description
Examples
Entrepreneur
Disturbance
handler
Resource
allocator
Negotiator
Contract negotiation
Management Skills
Robert Katz
TECHNICAL SKILLS
HUMAN SKILLS
CONCEPTUAL SKILLS
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