Manual de Servicio Ricoh 3400/3410

M016/M017
SERVICE MANUAL
005432MIU
M016/M017
SERVICE MANUAL
M016/M017
SERVICE MANUAL
005432MIU
It is the reader's responsibility when discussing the information contained

within this document to maintain a level of confidentiality that is in the best
interest of Ricoh Americas Corporation and its member companies.
NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY
FASHION AND DISTRIBUTED WITHOUT THE PRIOR
PERMISSION OF RICOH AMERICAS CORPORATION.
All product names, domain names or product illustrations, including
desktop images, used in this document are trademarks, registered
trademarks or the property of their respective companies.
They are used throughout this book in an informational or editorial fashion
only and for the benefit of such companies. No such use, or the use of
any trade name, or web site is intended to convey endorsement or other
affiliation with Ricoh products.
2009 RICOH Americas Corporation. All rights reserved.
WARNING
The Service Manual contains information
regarding service techniques, procedures,
processes and spare parts of office equipment
distributed by Ricoh Americas Corporation.
Users of this manual should be either service
trained or certified by successfully completing a
Ricoh Technical Training Program.
Untrained and uncertified users utilizing
information contained in this service manual to
repair or modify Ricoh equipment risk personal
injury, damage to property or loss of warranty
protection.
Ricoh Americas Corporation
LEGEND
PRODUCT
CODE
M016
M017
GESTETNER
SP3400SF
SP3410SF
COMPANY
LANIER
RICOH
SP3400SF
SP3400SF
SP3410SF
SP3410SF
SAVIN
SP3400SF
SP3410SF
DOCUMENTATION HISTORY
REV. NO.
*
DATE
11/2009
COMMENTS
Original Printing
M016/M017
TABLE OF CONTENTS
PRODUCT INFORMATION
1. PRODUCT INFORMATION....................................................... 1-1
1.1 SPECIFICATIONS ................................................................................. 1-1
1.2 MACHINE OVERVIEW .......................................................................... 1-2
1.2.1 COMPONENT LAYOUT ............................................................... 1-2
1.2.2 PAPER PATH ............................................................................... 1-3
1.2.3 DRIVE LAYOUT ............................................................................ 1-4
1.3 MACHINE CONFIGURATION ............................................................... 1-5
INSTALLATION
2. INSTALLATION ........................................................................ 2-1
2.1 INSTALLATION REQUIREMENTS ........................................................ 2-1
2.1.1 ENVIRONMENT ........................................................................... 2-1
2.1.2 MACHINE LEVEL ......................................................................... 2-1
2.1.3 MACHINE SPACE REQUIREMENT ............................................. 2-2
2.1.4 POWER REQUIREMENTS........................................................... 2-2
2.1.5 INSTALLATION PROCEDURE..................................................... 2-2
PREVENTIVE MAINTENANCE
3. PREVENTIVE MAINTENANCE ................................................ 3-1
3.1 PM INTERVALS ..................................................................................... 3-1
3.1.1 PM PARTS.................................................................................... 3-1
3.1.2 YIELD COUNTER ......................................................................... 3-1
Counter Reset .................................................................................. 3-2
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M016/M017
REPLACEMENT AND ADJUSTMENT

4. REPLACEMENT AND ADJUSTMENT ..................................... 4-1
4.1 BEFORE YOU START ........................................................................... 4-1
4.2 SPECIAL TOOLS ................................................................................... 4-2
4.3 EXTERIOR COVERS............................................................................. 4-3
4.3.1 FRONT COVER ............................................................................ 4-3
4.3.2 LEFT COVER ............................................................................... 4-4
4.3.3 REAR COVER .............................................................................. 4-7
4.3.4 RIGHT COVER ............................................................................. 4-7
4.3.5 TOP COVER ................................................................................. 4-9
When installing the top cover ........................................................... 4-9
4.4 ADF ...................................................................................................... 4-11
4.4.1 ADF UNIT ................................................................................... 4-11
4.4.2 ORIGINAL TRAY ........................................................................ 4-12
4.4.3 ADF FEED UNIT ......................................................................... 4-12
4.4.4 ADF SEPARATION PAD ............................................................ 4-13
4.4.5 ADF FRONT COVER .................................................................. 4-13
4.4.6 ADF REAR COVER .................................................................... 4-14
4.4.7 ADF COVER ............................................................................... 4-14
4.4.8 ADF MOTOR .............................................................................. 4-15
4.4.9 ORIGINAL SET SENSOR ........................................................... 4-17
4.4.10 ADF COVER OPEN SENSOR ................................................ 4-18
4.4.11 ADF FEED SENSOR .............................................................. 4-19
4.4.12 ADF DRIVE BOARD ............................................................... 4-20
4.5 SCANNER UNIT .................................................................................. 4-21
4.5.1 OPERATION PANEL .................................................................. 4-22
4.5.2 SCANNER TOP COVER ............................................................ 4-23
4.5.3 SCANNER CARRIAGE UNIT ..................................................... 4-24
4.5.4 EXPOSURE LAMP ..................................................................... 4-26
When reinstalling the exposure lamp ............................................. 4-27
4.5.5 LAMP STABILIZER BOARD ....................................................... 4-28
4.5.6 SCANNER MOTOR .................................................................... 4-29
4.6 LASER UNIT ........................................................................................ 4-30
4.6.1 CAUTION DECAL LOCATIONS ................................................. 4-30
4.6.2 LASER UNIT ............................................................................... 4-31
M016/M017
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4.6.3 POLYGON MIRROR MOTOR .................................................... 4-32

4.7 PAPER FEED AND EXIT ..................................................................... 4-33
4.7.1 PAPER FEED ROLLER .............................................................. 4-33
After installing a new paper feed roller ........................................... 4-33
4.7.2 FRICTION PAD ........................................................................... 4-34
4.7.3 PAPER END SENSOR ............................................................... 4-34
4.7.4 BY-PASS FEED ROLLER........................................................... 4-35
4.7.5 BY-PASS FEED ROLLER FRICTION PAD ................................ 4-36
4.7.6 BY-PASS FEED SENSOR .......................................................... 4-37
4.7.7 PAPER FEED CLUTCH .............................................................. 4-37
4.7.8 RELAY CLUTCH ......................................................................... 4-39
4.7.9 REGISTRATION CLUTCH.......................................................... 4-39
4.7.10 TONER END SENSOR ........................................................... 4-40
4.7.11 PAPER EXIT SENSOR ........................................................... 4-40
4.7.12 RELAY SENSOR .................................................................... 4-41
4.7.13 INVERTER SENSOR.............................................................. 4-41
4.7.14 REGISTRATION ROLLER AND SENSOR ............................. 4-42
4.8 PAPER TRANSFER............................................................................. 4-46
4.8.1 TRANSFER ROLLER ................................................................. 4-46
After installing a new transfer roller ................................................ 4-46
4.9 FUSING ............................................................................................... 4-47
4.9.1 FUSING UNIT ............................................................................. 4-47
Reinstallation .................................................................................. 4-49
After installing a new fusing unit ..................................................... 4-49
4.9.2 THERMOSTAT ........................................................................... 4-50
4.9.3 THERMISTOR ............................................................................ 4-51
4.9.4 FUSING LAMP ............................................................................ 4-52
When reinstall the fusing lamp ....................................................... 4-53
4.9.5 HOT ROLLER ............................................................................. 4-53
4.9.6 PRESSURE ROLLER ................................................................. 4-54
4.9.7 HOT ROLLER STRIPPER PAWLS ............................................. 4-54
4.10 MOTORS........................................................................................ 4-55
4.10.1 MAIN MOTOR......................................................................... 4-55
4.10.2 DUPLEX MOTOR (FOR M017) .............................................. 4-55
4.11 ELECTRICAL COMPONENTS....................................................... 4-56
4.11.1 LAYOUT OF PC BOARDS ..................................................... 4-56
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M016/M017
ECB (Engine Controller Board) ...................................................... 4-57

EEPROM ........................................................................................ 4-58
Controller Board ............................................................................. 4-58
FCU ................................................................................................ 4-59
USB Host Board ............................................................................. 4-60
4.11.2 PSU ........................................................................................ 4-61
4.11.3 CHARGE TERMINAL CASE ................................................... 4-65
4.12 OTHERS ........................................................................................ 4-66
4.12.1 COOLING FAN ....................................................................... 4-66
4.12.2 SPEAKER ............................................................................... 4-66
4.12.3 QUENCHING LAMP ............................................................... 4-67
4.13 IMAGE ADJUSTMENT ................................................................... 4-68
4.13.1 REGISTRATION ADJUSTMENT ............................................ 4-68
User Adjustment ............................................................................. 4-68
Service Adjustment ........................................................................ 4-68
SYSTEM MAINTENANCE REFERENCE

5. SYSTEM MAINTENANCE REFERENCE ................................. 5-1
5.1 SERVICE PROGRAM MODE ................................................................ 5-1
5.1.1 OVERVIEW................................................................................... 5-1
5.1.2 MAINTENANCE MODE MENU ..................................................... 5-1
To access Maintenance Mode do the following: ............................... 5-1
Selecting an Item.............................................................................. 5-1
Going into the Next Level/ Returning to the Previous Level ............. 5-1
Exiting the Maintenance Mode Menu ............................................... 5-1
Menu List .......................................................................................... 5-2
5.1.3 FAX SERVICE TEST MENU....................................................... 5-20
Entering the Fax Service Test Menu .............................................. 5-20
Selecting an Item............................................................................ 5-20
Going into the Next Level/ Returning to the Previous Level ........... 5-20
Exiting the Maintenance Mode Menu ............................................. 5-20
Menu List ........................................................................................ 5-21
5.2 CONFIGURATION AND MAINTENANCE PAGE................................. 5-23
5.2.1 OVERVIEW................................................................................. 5-23
To Print the Configuration Page/ Maintenance Page ..................... 5-23
M016/M017
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Other Types of Reports .................................................................. 5-24

Total Counter.................................................................................. 5-24
5.3 FIRMWARE UPDATING ...................................................................... 5-25
5.3.1 CHECKING THE MACHINE FIRMWARE VERSION .................. 5-25
5.3.2 UPDATING THE CONTROLLER FIRMWARE ........................... 5-25
Procedure ....................................................................................... 5-25
5.3.3 UPDATING THE ENGINE FIRMWARE ...................................... 5-27
Procedure ....................................................................................... 5-27
5.3.4 UPDATING THE BOOT LOADER FIRMWARE .......................... 5-28
5.3.5 UPDATING FAILURE ................................................................. 5-29
5.3.6 FW UPDATE TOOL MESSAGES ............................................... 5-30
FW Update Tool Messages: Information ........................................ 5-30
FW Update Tool Messages: Error .................................................. 5-34
TROUBLESHOOTING
6. TROUBLESHOOTING .............................................................. 6-1
6.1 SERVICE CALL CONDITIONS .............................................................. 6-1
6.1.1 SUMMARY.................................................................................... 6-1
Fusing related SCs ........................................................................... 6-1
6.1.2 ENGINE SC .................................................................................. 6-2
SC 2xx (Laser Optics Error) ............................................................. 6-2
SC 4xx (Image Transfer and Transfer Error) .................................... 6-3
SC 5xx (Motor and Fusing Error)...................................................... 6-4
SC 6xx (Communication and Other Error) ........................................ 6-9
6.2 IMAGE PROBLEMS............................................................................. 6-10
6.2.1 OVERVIEW................................................................................. 6-10
6.2.2 TEST PAGE PRINTING .............................................................. 6-10
Test Page Print Procedure ............................................................. 6-10
6.2.3 TEST PATTERN PRINTING ....................................................... 6-11
Test Pattern Print Procedure .......................................................... 6-11
6.2.4 DARK LINES IN HALFTONE AREAS AT 75MM INTERVALS.... 6-12
6.3 JAM ...................................................................................................... 6-13
6.3.1 JAM SENSOR LAYOUT ............................................................. 6-13
Paper Jam ...................................................................................... 6-13
Original Jam ................................................................................... 6-14
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M016/M017
6.3.2 JAM MESSAGE LIST ................................................................. 6-14

Paper Jam ...................................................................................... 6-15
Original Jam ................................................................................... 6-16
ENERGY SAVING
7. ENERGY SAVING ..................................................................... 7-1
7.1 ENERGY SAVE ..................................................................................... 7-1
7.1.1 ENERGY SAVER MODES............................................................ 7-1
Timer Settings .................................................................................. 7-1
Return to Stand-by Mode ................................................................. 7-2
Recommendation ............................................................................. 7-2
7.2 PAPER SAVE ........................................................................................ 7-3
7.2.1 EFFECTIVENESS OF DUPLEX/COMBINE FUNCTION .............. 7-3
1. Duplex: ......................................................................................... 7-3
2. Combine mode: ............................................................................ 7-3
3. Duplex + Combine: ....................................................................... 7-4
Total counter .................................................................................... 7-4
M016/M017 SERVICE MANUAL APPENDICES

SEE M016/M017 SERVICE MANUAL APPENDICES SECTION FOR DETAILED TABLE
OF CONTENTS
PAPER FEED UNIT TK 1080 (M355)

SEE SECTION M355 FOR DETAILED TABLE OF CONTENTS
M016/M017
vi
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APPENDIX: TROUBLESHOOTING GUIDE
SYSTEM MAINTENANCE REFERENCE
TROUBLESHOOTING
ENERGY SAVING
TAB
POSITION 1
TAB
POSITION 2
TAB
POSITION 3
TAB
POSITION 4
Paper Feed Unit TK1080 (M355)
TAB
POSITION 5
APPENDIX: SP MODE TABLES
TAB
POSITION 6
INSTALLATION
TAB
POSITION 7
APPENDIX: SPECIFICATIONS
TAB
POSITION 8
PRODUCT INFORMATION
Read This First

Safety Notices
Important Safety Notices
Prevention of Physical Injury
1.
Before disassembling or assembling parts of the machine and peripherals, make sure
that the machine power cord is unplugged.
2.
The wall outlet should be near the machine and easily accessible.
3.
If any adjustment or operation check has to be made with exterior covers off or open
while the main switch is turned on, keep hands away from electrified or mechanically
driven components.
4.
The machine drives some of its components when it completes the warm-up period.
Be careful to keep hands away from the mechanical and electrical components as the
machine starts operation.
5.
The inside and the metal parts of the fusing unit become extremely hot while the
machine is operating. Be careful to avoid touching those components with your bare
hands.
Health Safety Conditions

Toner is non-toxic, but if you get either of them in your eyes by accident, it may cause
temporary eye discomfort. Try to remove with eye drops or flush with water as first aid. If
unsuccessful, get medical attention.
Observance of Electrical Safety Standards

The machine and its peripherals must be serviced by a customer service representative
who has completed the training course on those models.
Safety and Ecological Notes for Disposal

1.
Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly when
exposed to an open flame.
2.
Dispose of used toner, the maintenance unit which includes developer or the organic
photoconductor in accordance with local regulations. (These are non-toxic supplies.)
3.
Dispose of replaced parts in accordance with local regulations.
To prevent a fire or explosion, keep the machine away from flammable liquids,
gases, and aerosols. A fire or an explosion might occur.
The Controller board on the MF model contains a lithium battery. The danger of
explosion exists if a battery of this type is incorrectly replaced. Replace only with
the same or an equivalent type recommended by the manufacturer. Discard
batteries in accordance with the manufacturer's instructions and local regulations
Laser Safety
The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based
optical units in the field. The optical housing unit can only be repaired in a factory or at a
location with the requisite equipment. The laser subsystem is replaceable in the field by a
qualified Customer Engineer. The laser chassis is not repairable in the field. Customer
engineers are therefore directed to return all chassis and laser subsystems to the factory or
service depot when replacement of the optical subsystem is required.
Use of controls, or adjustment, or performance of procedures other than those

specified in this manual may result in hazardous radiation exposure.
WARNING
WARNING:
Turn off the main switch before attempting any of the procedures in the Laser Optics
Housing Unit section. Laser beams can seriously damage your eyes.
CAUTION MARKING:
Symbols, Abbreviations and Trademarks

This manual uses several symbols and abbreviations. The meaning of those symbols and
abbreviations are as follows:
See or Refer to
Clip ring
Screw
Connector
Clamp
E-ring
SEF
Short Edge Feed
LEF
Long Edge Feed
Trademarks
Microsoft, Windows, and MS-DOS are registered trademarks of Microsoft Corporation
in the United States and /or other countries.
PostScript is a registered trademark of Adobe Systems, Incorporated.
PCL is a registered trademark of Hewlett-Packard Company.
Ethernet is a registered trademark of Xerox Corporation.
PowerPC is a registered trademark of International Business Machines Corporation.
Other product names used herein are for identification purposes only and may be
trademarks of their respective companies. We disclaim any and all rights involved with
those marks.
PRODUCT INFORMATION
R E V I S I O N H I S T O RY
P a ge
Date
A d de d /U pd at e d /N ew
None
Product
Information
Specifications
1. PRODUCT INFORMATION
1.1 SPECIFICATIONS
See "Appendices" for the following information:
"General Specifications"
"Printer"
"Copier"
"Scanner"
"Fax"
"Supported Paper Sizes"
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1-1
M016/M017
Machine Overview
1.2 MACHINE OVERVIEW

1.2.1 COMPONENT LAYOUT
1.
Laser unit
9.
Friction pad
2.
Quenching lamp
10.
Transfer roller
3.
Cartridge (AIO-type)
11.
Paper Tray
4.
Development roller
12.
Fusing Unit
5.
Registration roller
13.
Pressure Roller
6.
By-pass feed roller
14.
Paper exit roller
7.
By-pass feed tray
15.
Hot Roller
8.
Paper feed roller
16.
Drum
M016/M017
1-2
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Product
Information
Machine Overview
1.2.2 PAPER PATH
[A] Duplex section (For M017)

[B] Standard paper tray unit
[C] Optional paper tray unit
SM
1-3
M016/M017
Machine Overview
1.2.3 DRIVE LAYOUT
1. Duplex Motor
2. Main Motor
3. Registration Clutch
M016/M017
4. Replay Clutch
5. Paper Feed Clutch
1-4
SM
Product
Information
Machine Configuration
1.3 MACHINE CONFIGURATION

M016
M017
Duplex
Optional
Unit
Memory
M016
NA
NA
M017
Auto
NA
Models
Optional
Tray
PCL PS
Fax
USB Host
250x1
Yes
Yes
Yes
250x1
Yes
Yes
Yes
(M355)
NA: Not Available
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1-5
M016/M017
INSTALLATION
P a ge
Date
None
Installation Requirements
2. INSTALLATION
Installation
2.1 INSTALLATION REQUIREMENTS

2.1.1 ENVIRONMENT
1.
Temperature Rage: 10C to 32C (50F to 89.6F)
2.
Humidity Range: 15% to 80% RH
3.
Ambient Illumination: Less than 2,000 lux (do not expose to direct sunlight)
4.
Ventilation: 3 times/hr/person
5.
Do not put the machine in areas with sudden temperature changes. This includes:
Areas directly exposed to cool air from air conditioning
Areas directly exposed to heat from a heating system.
6.
Do not put the machine in areas exposed to corrosive gas.
7.
Do not install the machine at locations over 2,000 m (6,562 ft.) above sea level.
8.
Put the machine on a strong, level base. (Tilting towards any side must be no more
than 3 mm.)
9.
Do not put the machine in areas with strong vibrations.
2.1.2 MACHINE LEVEL

Front to back: Within 5 mm (0.2") of level
Right to left: Within 5 mm (0.2") of level
SM
2-1
M016/M017
Installation Requirements
2.1.3 MACHINE SPACE REQUIREMENT

Put the machine near a power source with these clearances:
A: Over 10 cm (4")
B: Over 20 cm (7.9")
C: Over 20 cm (7.9")
D: Over 70 cm (27.6")
2.1.4 POWER REQUIREMENTS
Make sure that the plug is tightly in the outlet.
Avoid multi-wiring.
Make sure that you ground the machine.
Input voltage level
NA: 120 V, TW: 110 V, 60 Hz: Less than 10 A

EU/ Asia/ CHN: 220 V to 240 V, 50 Hz/60 Hz: Less than 5 A
Permitted voltage fluctuation: 10%

Do not set anything on the power cord.
2.1.5 INSTALLATION PROCEDURE

Refer to the "User Guide".
M016/M017
2-2
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PM Intervals
3. PREVENTIVE MAINTENANCE
3.1 PM INTERVALS
3.1.1 PM PARTS
Other than the three Yield Parts listed below, there are essentially no PM parts
required for this product.
These three items will need to be replaced in cases where their yield is near,
however, given the ACV (Average Copy Volume) for this product, these "yield
parts*1 " are expected to outlast the working life of the machine.
*1 "Yield Parts": Parts whose expected yield is longer than the machine lifetime when
taking into consideration the machine's ACV.
Description
Expected Yield
Q'ty/unit
Paper Feed Roller
120 K prints
Transfer Roller
120 K prints
Fusing Unit
120 K prints
3.1.2 YIELD COUNTER

Yield counters for each yield part can be checked by the following methods.
Configuration Page
These yield counters are printed under the supplies Info on the "Configuration Page" as
shown above.
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3-1
M016/M017
Preventive
Maintenance
There are no PM parts in this machine.
PM Intervals
Web Image Monitor
These yield counters are displayed under the "Toner" on the "Status" page as shown
above.
The machine displays "Life End Feed Roller", "Life End Transfer Roller" or "Life
End Fuser Unit" when one of these counters reaches each yield.
Counter Reset
The process below shows how to reset the yield counters.
1.
Enter the "Maintenance Mode".
2.
Select "Engine Maintenance", and then press "OK" key.
3.
Select "Reset Fusing Unit Life", "Reset Transfer Roller Life" or "Reset Paper Feed Life"
and then press "OK" key.
4.
Select "Execute" and then press "OK" key.
5.
Exit the "Maintenance Mode".
M016/M017
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Date
5/24/2011
PSU Replacement and Adjustment
Before You Start
4. REPLACEMENT AND ADJUSTMENT

4.1 BEFORE YOU START
If there are printer jobs in the machine, print out all jobs in the printer buffer.
Turn off the main power switch and unplug the machine before you do the
Replacement
and
Adjustment
procedures in this section.
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4-1
M016/M017
Special Tools
4.2 SPECIAL TOOLS
PC: Windows 2000/XP/Vista, Windows Server 2003/2003 R2, 2008.
USB or network cable
A computer is necessary to update the firmware.
M016/M017
4-2
SM
Exterior Covers
4.3 EXTERIOR COVERS
1.
Pull out the standard paper tray [A].
2.
Remove two tabs [A].
3.
Pull out the bypass tray [B].
4.
Open the front cover [A].
SM
Replacement
and
Adjustment
4.3.1 FRONT COVER
4-3
M016/M017
Exterior Covers
To open the front cover, push the cover release button [B] and (carefully) pull
the cover forward and open (it hinges downward).
5.
Push the right hinge [A] to release.
6.
Front cover [B]
4.3.2 LEFT COVER

1.
Front cover (
2.
Remove two screws [A] on the left cover.
M016/M017
p.4-3)
4-4
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Exterior Covers
Pull the front upper part [A] of the left cover (as shown above) to release the hooks.
4.
Pull the rear upper part [A] of the left cover (as shown above) to release the hooks.
5.
Pull the front bottom part of the left cover [A] (as shown above) to release the hooks.
6.
Remove the Left cover [A] as shown above.
Replacement
and
Adjustment
3.
There are many hooks and tabs inside the left cover. See the images below in the
Note section before removing the left cover.
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4-5
M016/M017
Exterior Covers
NOTE:
M016/M017
4-6
SM
Exterior Covers
4.3.3 REAR COVER

1.
Front cover (
p.4-3)
2.
Left cover (
3.
Open the rear cover [A]
4.
Slide the shaft [B] in the direction of the blue arrow, and remove the rear cover [A].
4.3.4 RIGHT COVER

1.
Front cover (
p.4-3)
2.
Rear cover (
p.4-7)
3.
Right cover [A] (
x 3, hook at arrow mark)
There are many hooks and tabs inside the right cover. See the images below in
the Note section before removing the right cover.
SM
4-7
M016/M017
Replacement
and
Adjustment
p.4-4)
Exterior Covers
NOTE:
M016/M017
4-8
SM
Exterior Covers
4.3.5 TOP COVER

Front cover (
2.
Left cover (
3.
Rear cover (
4.
Scanner unit (
5.
Top cover [A] (
p.4-3)
p.4-4)
p.4-7)
p.4-21)
Replacement
and
Adjustment
1.
x 3,
x 4)
When installing the top cover
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4-9
M016/M017
Exterior Covers
When re-installing the top cover, always verify that the two paperweights [A] are lifted.
If they are not lifted to fit into the paper slot, the paperweights [A] could be damaged.
Make sure that these paperweights [A] can be moved smoothly (up and down) after
installing the top cover. If these paperweights do not move smoothly, try installing the
top cover again.
M016/M017
4-10
SM
ADF
4.4 ADF
4.4.1 ADF UNIT
Left cover (
2.
Disconnect the ADF harness [A] and ground-wire [B] (
3.
Open the ADF unit [A]
4.
Release the three hooks of the right hinge [A] with a screw driver, as shown above.
SM
p.4-4)
4-11
Replacement
and
Adjustment
1.
x 1).
M016/M017
ADF
5.
Lift the ADF unit.
4.4.2 ORIGINAL TRAY
1.
Open the ADF cover [A].
2.
Original tray [B] (Two tabs)
4.4.3 ADF FEED UNIT

1.
Open the ADF cover.
2.
Release the lock lever [A]
3.
ADF feed unit [B]
M016/M017
4-12
SM
ADF
4.4.4 ADF SEPARATION PAD

1.
Open the ADF cover.
2.
ADF feed unit (
3.
ADF separation pad [A] (hook x 2, spring x 1)
Replacement
and
Adjustment
p.4-12)
4.4.5 ADF FRONT COVER

1.
ADF unit (
2.
Original Tray (
3.
ADF feed unit (
4.
ADF front cover [A] (
SM
p.4-11)
p.4-12)
p.4-12)
x 1)
4-13
M016/M017
ADF
4.4.6 ADF REAR COVER

1.
ADF unit (
p.4-11)
2.
Original Tray (
3.
ADF feed unit (
4.
ADF rear cover [A] (
p.4-12)
p.4-12)
x 2)
4.4.7 ADF COVER

1.
ADF unit (
2.
ADF front cover (
p.4-13)
3.
ADF rear cover (
p.4-14)
4.
ADF top cover [A] (two tabs, two hooks)
M016/M017
p.4-11)
4-14
SM
ADF
4.4.8 ADF MOTOR

1.
ADF unit (
2.
Original Tray (
3.
ADF feed unit (
4.
ADF front cover (
p.4-13)
5.
ADF rear cover (
p.4-14)
6.
ADF drive unit [A] (
SM
p.4-11)
p.4-12)
x 4, all
Replacement
and
Adjustment
p.4-12)
s)
4-15
M016/M017
ADF
7.
ADF motor assembly [A] (
8.
ADF motor [A] (
M016/M017
x 2)
x 2)
4-16
SM
ADF
4.4.9 ORIGINAL SET SENSOR

1.
ADF unit (
2.
ADF feed unit (
3.
ADF motor assembly (
4.
Feed roller holder [A] (
5.
Upper guide [B] (
6.
Original set sensor [A] (hooks)
SM
p.4-11)
p.4-12)
Replacement
and
Adjustment
p.4-15)
x 1)
x 2)
4-17
M016/M017
ADF
4.4.10 ADF COVER OPEN SENSOR

1.
Original tray (
2.
ADF rear cover (
3.
ADF cover open sensor [A] (
M016/M017
p.4-12)
p.4-14)
x 1,
x 1)
4-18
SM
ADF
4.4.11 ADF FEED SENSOR

1.
ADF unit (
2.
ADF feed unit (
3.
Sensor cover [A] (
4.
ADF feed sensor [A] (hooks,
SM
p.4-11)
p.4-12)
Replacement
and
Adjustment
x 2)
x 1)
4-19
M016/M017
ADF
4.4.12 ADF DRIVE BOARD

1.
Original tray (
2.
ADF rear cover (
3.
ADF drive board [A] (no screws, all plugs (
M016/M017
p.4-12)
p.4-14)
4-20
)s and hooks)
SM
Scanner Unit
4.5 SCANNER UNIT

1.
Front cover (
p.4-3)
2.
Left cover (
3.
Rear cover (
4.
Slide the scanner unit [A] in the direction of the blue arrow, and remove it (
p.4-4)
ground cable x 2, flat cable x 1,

5.
ADF unit (
6.
Operation Panel (
7.
Scanner Unit [A]
SM
x 3,
x 4,
x 3).
p.4-11)
p.4-22)
4-21
M016/M017
Replacement
and
Adjustment
p.4-7)
Scanner Unit
4.5.1 OPERATION PANEL

1.
Scanner unit (
2.
ADF unit (
3.
Turn the scanner unit over.
4.
Operation panel [A] (
M016/M017
p.4-21)
p.4-11)
x 3, hooks)
4-22
SM
Scanner Unit
4.5.2 SCANNER TOP COVER

Scanner unit (
2.
Turn the scanner unit over.
3.
Remove the six screws on the bottom of the scanner base [A].
4.
Scanner top cover [A] (hooks)
SM
p.4-21)
4-23
Replacement
and
Adjustment
1.
M016/M017
Scanner Unit
4.5.3 SCANNER CARRIAGE UNIT

1.
Scanner unit (
2.
Scanner top cover (
3.
Slide the scanner carriage unit [A] to the right side.
4.
Loosen the timing belt [A] as shown above, and remove it.
5.
Remove the flat cable [A] from the scanner carriage unit.
M016/M017
p.4-21)
p.4-23)
4-24
SM
Scanner Unit
x 1)
Bar holder [A] (
7.
Carriage bar [A] and scanner carriage unit [B]
Replacement
and
Adjustment
6.
SM
4-25
M016/M017
Scanner Unit
4.5.4 EXPOSURE LAMP

1.
Scanner carriage unit (
p.4-24)
2.
Carriage top cover [A] (
x 2,
3.
Exposure lamp [A] (hooks)
M016/M017
x 1)
4-26
SM
Scanner Unit
Place the lamp cord wires as shown above. Otherwise, the top cover could pinch the lamp
cords and damage them when reinstalling the top cover on the scanner carriage unit.
SM
4-27
M016/M017
Replacement
and
Adjustment
When reinstalling the exposure lamp
Scanner Unit
4.5.5 LAMP STABILIZER BOARD

1.
Scanner carriage unit
2.
Carriage bottom cover [A] (
3.
Lamp stabilizer [A] (
M016/M017
x 2)
x 1)
4-28
SM
Scanner Unit
4.5.6 SCANNER MOTOR

1.
Scanner carriage unit (
p.4-24)
2.
Scanner motor [A] (
3.
Carriage rail [A] (
4.
Ground plate [B] (double-sided tape)
5.
Conductance tape [C]
6.
Scanner motor
Replacement
and
Adjustment
x 3)
SM
x 2)
4-29
M016/M017
Laser Unit
4.6 LASER UNIT
Turn off the main power switch and unplug the machine before attempting any of
the procedures in this section. Laser beams can seriously damage your eyes.
4.6.1 CAUTION DECAL LOCATIONS

Caution decal is attached as shown below.
Be sure to turn off the main switch and disconnect the power plug from the power
outlet before beginning any disassembly or adjustment of the laser unit. This
machine uses a class IIIB laser beam with a wavelength of 648 to 663 nm and an
output of 9 mW. The laser can cause serious eye injury.
M016/M017
4-30
SM
Laser Unit
4.6.2 LASER UNIT

Front cover (
2.
Left cover (
3.
Rear cover (
4.
Scanner unit (
5.
Top cover (
6.
Laser unit [A] (
SM
p.4-3)
p.4-4)
p.4-7)
p.4-21)
p.4-9)
x 3, ground screw x 3,
4-31
Replacement
and
Adjustment
1.
x 2)
M016/M017
Laser Unit
4.6.3 POLYGON MIRROR MOTOR
Turn off the main switch and unplug the machine before attempting any of the
procedures in this section. Laser beams can seriously damage your eyes.
p.4-31)
1.
Laser unit (
2.
Polygon mirror cover [A] (
x 2)
3.
Polygon mirror motor [A] (
x 4,
M016/M017
x 1)
Never touch the surface of the mirror with bare hands.
4-32
SM
Paper Feed and Exit
4.7 PAPER FEED AND EXIT
1.
Pull out the standard paper tray.
2.
Remove the AIO.
3.
Set the machine with the rear side facing down, resting on the table.
4.
Slide the paper feed shaft [A] to the left side (
5.
Slide the paper feed roller [B] to right side, and remove it (hook).
Replacement
and
Adjustment
4.7.1 PAPER FEED ROLLER
x 2).
After installing a new paper feed roller

1.
2.
3.
Select "Reset Paper Feed Life" and then press "OK" key.
4.
SM
4-33
M016/M017
Paper Feed and Exit
4.7.2 FRICTION PAD
1.
Remove the paper tray unit from the machine before removing the friction pad.
2.
Friction pad [A] (2 hooks, 1 spring)
When reinstalling the friction pad follow this order:

1.
Replace the spring.
2.
Insert the right side of the friction pad first, followed by the left side.
3.
Gently push the friction pad down into the slot and then pull forward very slightly.
4.7.3 PAPER END SENSOR
1.
Set the machine with the rear side facing down, resting on the table.
2.
Paper end sensor [A] (hooks,
M016/M017
x 1)
4-34
SM
Paper Feed and Exit
4.7.4 BY-PASS FEED ROLLER

1.
Front cover (
p.4-3)
2.
Left cover (
3.
Right cover (
4.
Pull out the paper tray.
5.
By-pass lower guide plate [A] (
p.4-4)
x 4,
Replacement
and
Adjustment
p.4-7)
x 2)
NOTE:
Reinstall the by-pass lower guide plate [A] while pressing the spring [B].
Be careful for the spring [B] and the ground plate [C] not to fall inside the
machine during reinstallation.
SM
4-35
M016/M017
Paper Feed and Exit
6.
By-pass upper guide plate [A] (hooks)
7.
By-pass solenoid cover, by-pass solenoid [B] (
8.
Gear [C] (hook)
9.
Slide the by-pass feed roller shaft [A] to the left side, and remove it.
x 1)
10. Remove the metal cover [B] from the by-pass feed roller [C].
4.7.5 BY-PASS FEED ROLLER FRICTION PAD

1.
By-pass feed roller (
2.
By-pass feed roller friction pad [A] (hooks, spring x 1)
M016/M017
p.4-35)
4-36
SM
Paper Feed and Exit
4.7.6 BY-PASS FEED SENSOR

1.
Front cover (
p.4-3)
2.
Right cover (
p.4-7)
3.
By-pass feed sensor [A] (hooks,
x 1)
Replacement
and
Adjustment
4.7.7 PAPER FEED CLUTCH

1.
Top cover (
2.
Scanner unit (
3.
ECB (
4.
Controller board (
5.
FCU (
6.
Release all harnesses [A] from the clamps.
7.
Harness guide plate [B] (
SM
p.4-9)
p.4-21)
p.4-57)
p.4-58)
p.4-59)
x 2)
4-37
M016/M017
Paper Feed and Exit
x 5,
8.
Drive unit [A] (
9.
Paper feed clutch [A] (
M016/M017
x 1,
x 2, timing belt)
x 1,
x 1)
4-38
SM
Paper Feed and Exit
4.7.8 RELAY CLUTCH

Drive unit (
p.4-37 "Paper Feed Clutch")
2.
Relay clutch [A] (
x 1)
Replacement
and
Adjustment
1.
4.7.9 REGISTRATION CLUTCH

1.
Drive unit (
2.
Registration clutch [A] (
SM
x 1)
4-39
M016/M017
Paper Feed and Exit
4.7.10 TONER END SENSOR

1.
Drive unit (
2.
Reflective sensor with bracket [A] (
3.
Reflective sensor [B]
x 1)
4.7.11 PAPER EXIT SENSOR

1.
Rear cover (
2.
Paper exit sensor [A] (
M016/M017
p.4-7)
x 1, hooks)
4-40
SM
Paper Feed and Exit
4.7.12 RELAY SENSOR

1.
Rear cover (
p.4-7)
2.
Relay sensor [A] (
x 1, hooks)
1.
Duplex transport guide (
2.
Inverter sensor [A] (
SM
Replacement
and
Adjustment
4.7.13 INVERTER SENSOR

p.4-61 "PSU")
x 1, hooks)
4-41
M016/M017
Paper Feed and Exit
4.7.14 REGISTRATION ROLLER AND SENSOR

1.
2.
PSU (
M016/M017
p.4-61 "
4-42
SM
Paper Feed and Exit

PSU")
3.
Paper feed clutch (
4.
Relay clutch (
5.
Registration clutch (
6.
Heat insulating plate [A] (
7.
Exit roller base [B] (
8.
Imaging unit base [A] (
9.
Remove the four screws in the right frame [A].
SM
p.4-39)
p.4-39)
Replacement
and
Adjustment
x 2)
x 2)
x 4)
4-43
M016/M017
Paper Feed and Exit
10. Remove the four screws in the left frame [A].
11. Registration unit [A]

12. Upper guide plate [B]
13. Registration roller [A]
M016/M017
4-44
SM
Replacement
and
Adjustment
Paper Feed and Exit
14. Registration sensor [A]
SM
4-45
M016/M017
Paper Transfer
4.8 PAPER TRANSFER

4.8.1 TRANSFER ROLLER
1.
Front cover (
2.
Remove the AIO.
3.
Remove the transfer roller [A] (Bushing x 1, spring x 2, gear x 1) as shown above.
p.4-3)
Do not touch the transfer roller surface, when reinstalling the new transfer
roller.
After installing a new transfer roller

1.
2.
3.
Select "Reset Transfer Roller Life" and then press "OK" key.
4.
M016/M017
4-46
SM
Fusing
4.9 FUSING
Switch off the main power, unplug the machine from its power source, and allow
the fusing unit to cool before removing it.
4.9.1 FUSING UNIT

1.
Front cover (
p.4-3)
2.
Left cover (
3.
Rear cover (
4.
Entrance guide [A] (
5.
Disconnect the three harnesses (
p.4-4)
Replacement
and
Adjustment
p.4-7)
SM
x 1)
x 2)
4-47
M016/M017
Fusing
6.
Pass the cable [A] through the hole [B] inside the machine.
7.
Fusing unit [C] (
x 4)
NOTE:
Make sure that the two bushings [A] remain be setting.
M016/M017
4-48
SM
Fusing
Reinstallation
Pass the cable [A] of fusing unit through the hole [B] outside, after setting the fusing unit.
1.
2.
3.
Select "Reset Fusing Unit Life" and then press "OK" key.
4.
SM
4-49
Replacement
and
Adjustment
After installing a new fusing unit
M016/M017
Fusing
4.9.2 THERMOSTAT
Do not recycle a thermoswitch that is already opened. Safety is not guaranteed if

you do this.
x 3)
1.
Fusing unit [A] (
2.
Fusing upper cover [A] (
3.
Thermostat [A] (
M016/M017
x 4)
x 2)
4-50
SM
Fusing
4.9.3 THERMISTOR
Fusing unit (
p.4-47)
2.
Fusing front cover [A] (
3.
Thermistor [A] (
x 2)
Replacement
and
Adjustment
1.
SM
x 1)
4-51
M016/M017
Fusing
4.9.4 FUSING LAMP

1.
Fusing Unit (
2.
Fusing side covers [A] (
3.
Ground-wires (
4.
Fusing lamp [A]
M016/M017
p.4-47)
x 2 each)
x 1 each)
4-52
SM
Fusing
When reinstall the fusing lamp
The flat terminal [A] must be placed on the right side of the fusing unit (fusing cable side).
4.9.5 HOT ROLLER

Fusing lamp (
2.
Brackets [A] (
3.
Hot roller [A] (C-ring x 2, gear x 1, bushing x 2)
SM
p.4-52)
Replacement
and
Adjustment
1.
x 2)
4-53
M016/M017
Fusing
4.9.6 PRESSURE ROLLER

1.
Hot roller (
p.4-53)
2.
Pressure roller [A] (Bearing x 2)
4.9.7 HOT ROLLER STRIPPER PAWLS

1.
Fusing unit (
2.
Fusing unit upper cover (
3.
Metal holders [A] (1 holder for each pawl:
4.
Hot roller stripper pawls [A] (1 spring for each pawl)
M016/M017
p.4-47)
p.4-50)
4-54
x 2 each)
SM
Motors
4.10 MOTORS
4.10.1 MAIN MOTOR
1.
Front cover (
p.4-3)
2.
Left cover (
3.
Harness guide [A] (
4.
Main motor [B] (
Replacement
and
Adjustment
p.4-4)
x 2)
x 4,
x 1)
4.10.2 DUPLEX MOTOR (FOR M017)

1.
Front cover (
2.
Left cover (
3.
Rear cover (
p.4-7)
4.
Right cover (
p.4-7)
5.
Top cover (
6.
Duplex motor [A] (
SM
p.4-3)
p.4-4)
p.4-9)
x 2,
x 1)
4-55
M016/M017
Electrical Components
4.11 ELECTRICAL COMPONENTS

4.11.1 LAYOUT OF PC BOARDS
[A]
ECB (Engine Controller Board)
[B]
Controller Board
[C]
[D]
FCU (Fax Control Unit) - behind the main

controller board
USB Board
M016/M017
4-56
SM
ECB (Engine Controller Board)

1.
Front cover (
2.
Left cover (
3.
ECB [A] (
p.4-4)
x 4, all
s)
Do not connect any connectors to CN181 when reinstalling the ECB [A].
CN181 is only used for factory.
4.
Do not change the dip switch. The dip switch is only for factory use.
EEPROM (Electronically Erasable Programmable Read Only Memory) [A]
When installing the new ECB (Engine Controller Board)
SM
4-57
M016/M017
Replacement
and
Adjustment
p.4-3)
1.
Remove the EEPROM from the old ECB.
2.
Install it on the new ECB after replacing the ECB.
3.
Replace the EEPROM if the EEPROM on the old ECB is defective.
Keep the EEPROM away from any objects that can cause static electricity.
Static electricity can damage EEPROM data.
Make sure that the EEPROM is correctly installed on the ECB.
EEPROM
Replacement procedures for the new EEPROM are included in the "ECB (Engine
Controller Board)" replacement procedure. Refer to "ECB (Engine Controller Board)"
for details.
Do the following settings after installing a "new" EEPROM.

-Input the PnP Name, Destination in Maintenance mode.
-Adjust registration in Maintenance mode.
-Input serial number on the serial number input display after installing the new
EEPROM
Ask your supervisor about how to access the serial number input display.
Controller Board
Risk of explosion if battery is replaced by an incorrect type. Dispose of used

batteries according to the instructions.
p.4-57)
1.
ECB (
2.
Controller board [A] (
M016/M017
x 4, flat cable x 1, all
4-58
s)
SM
FCU
1.
ECB (
2.
Controller board(
3.
Controller board bracket [A] (
4.
FCU [A] (
SM
p.4-57)
p.4-58)
Replacement
and
Adjustment
x 3)
x 4)
4-59
M016/M017
USB Host Board

1.
Left cover (
2.
USB host board [A] (
M016/M017
p.4-4)
x 2,
x 1)
4-60
SM
4.11.2 PSU
1.
Pull out the standard paper tray.
2.
Front cover (
3.
Left cover (
4.
Rear cover (
p.4-7)
5.
Right cover (
p.4-7)
6.
Scanner unit (
7.
Top cover (
8.
ECB (
9.
Controller board bracket (
p.4-3)
p.4-4)
p.4-21)
p.4-9)
p.4-57)
Replacement
and
Adjustment
10. Drive unit (
p.4-59)
11. Disconnect three connectors in left frame(

12. Bracket [A] (
SM
x 1)
x 2)
4-61
M016/M017
Rev. 05/24/2011
13. Main power switch bracket [A] in right frame(
x 2)
14. Remove the main power cord [B] as sown above(
x 2).
15. Remove the ground wire and two connectors.
16. Rear low cover [A] (
x 3)
17. Release the lock [A], and then remove the entrance guide [B] (Connector x 1).
18. Fusing Unit(
M016/M017
p.4-46)
4-62
SM
x 2)
Replacement
and
Adjustment
19. For M017 only: Duplex transport guide [A] (
20. For M017 only: Set the machine with the front side facing down, resting on the table.
21. For M017 only: Release the link [A] (
22. For M017 only: Duplex cover [A] (
SM
x 1)
x 4,
4-63
x 1, gear x 1)
M016/M017
23. PSU [A] (
M016/M017
x 4,
x 1)
4-64
SM
4.11.3 CHARGE TERMINAL CASE

1.
Right cover (
p.4-7)
2.
Charge terminal case [A] with the harness (
3.
Remove the harness [A] (
4.
Remove the four springs and terminal pins [B].
5.
Charge terminal case [C]
x 1, hooks)
Replacement
and
Adjustment
x 2,
SM
x 4).
4-65
M016/M017
Others
4.12 OTHERS
4.12.1 COOLING FAN
1.
Right cover (
2.
Cooling fan [A] (
p.4-7)
x 2,
x 1)
Install the Cooling fan [A] with its decal facing the outside of the machine.
4.12.2 SPEAKER
1.
Left cover (
2.
Speaker [A] (
M016/M017
p.4-4)
x 2,
x 1,
x 1)
4-66
SM
Others
4.12.3 QUENCHING LAMP

Top Cover (
p.4-9)
2.
Release two hooks of the quenching lamp with the case [A], and remove it.
3.
Remove the quenching lamp [A] from the case (hook x 3).
Replacement
and
Adjustment
1.
SM
4-67
M016/M017
Image Adjustment
4.13 IMAGE ADJUSTMENT

4.13.1 REGISTRATION ADJUSTMENT
User Adjustment
The paper registration can also be adjusted with the user mode ("Engine Maintenance
Registration"). For details, see the "User Guide".
Service Adjustment
1.
Print the test page (
p.6-10).
Print out the test pattern before changing the paper registration setting.
2.
3.
4.
Select the "Registration", and then press "OK" key.
(1): Feed Direction

(2): Vertical Adjustment
(3): Horizontal Adjustment
(4): Print Area
5.
6.
Press the "Up" or "Down" keys to set the registration value (mm).
Increase the value to shift the print area in the plus direction.
Decrease to shift in the minus direction.
Adjust the margins of the test page so that they are equal in size.
M016/M017
4-68
SM
SYSTEM MAINTENANCE
REFERENCE
P a ge
Date
12/14/2010
Do Not Change PnP and Destination settings
12/14/2010
Do Not Change Brand ID setting
Service Program Mode
5. SYSTEM MAINTENANCE REFERENCE

5.1 SERVICE PROGRAM MODE
5.1.1 OVERVIEW
This model has several service menus. Each service menu has several adjustment items.
This section explains how to enter each service menu and what you can do in each service
menu.
5.1.2 MAINTENANCE MODE MENU

To access Maintenance Mode do the following:
Type the following keys, in sequence: [Clear/Stop] > [1] > [0] > [7]
Hold down the [Start Key] until the Maintenance Mode screen is displayed.
Note: This should take about 3 seconds.
Selecting an Item
System
Maintenance
Reference
To select an item, press the "Up" or "Down" key.
Going into the Next Level/ Returning to the Previous Level
To go into the next level of an item, select an item then press the "OK" key.
To return to the previous level of an item, press the "Return" key.
Exiting the Maintenance Mode Menu

To exit the maintenance mode menu, press the "Clear/Stop" or "Return" key until the
"Ready" display appears.
SM
5-1
M016/M017
Menu List
Display Info
Displays the Model Name, Depends on Engine
Model Name
FW Ver.
Firmware Settings
CTL FW Ver.
Displays the Firmware Version
FAX FW Ver.
Displays the FAX Firmware Version.
Engine FW
Version
PDL FW Ver.
Displays the Engine Firmware Version

Displays the PDL Firmware Version.
Displays the following counters of the printer
Printer Counter
engine.
Total Page
Displays the sum total of scanner counters for
Scanner Counter
Counter
each mode.
Total Page/ Black Page/ Color Page
/ ADF Used
Displays the number of paper jams at each
location.
Jam Counter
Total/ ADF/ Outer/ Inner/ Tray1 Misfeed/

Tray2 Misfeed/ Duplex Misfeed/ Bypass Tray
Misfeed
Print Reports
G3 protocol dump of the latest communication
G3 Protocol dump list
is printed.
Off (Default)/ Error/ On
M016/M017
5-2
SM
Rev. 12/14/2010
Engine Maintenance
NA Model: RICOH/ 'nul'
PNP Name
EU Model: RICOH/ NRG/ LANIER

ASIA Model: RICOH/ LANIER
DO NOT CHANGE
this setting!
China Model: RICOH

Destination
Sets the destination and updates the engine setting.
DO NOT CHANGE
JPN/ NA/ EU (Default)/ ASIA/ China/ TAIWAN/ COREA
this setting!
Adjusts the horizontal registration for tray 1. If the

Horiz. Tray1
machine settings are reset to the factory defaults,

this value does not change.
[-40 to 40 / 0 (Default) / 0.1 mm/step]
Adjusts the vertical registration of plain paper for
Registration
Vert. Tray1 Plain
tray1. If the machine settings are reset to the factory
Paper
defaults, this value does not change.

Adjusts the vertical registration of thick paper for tray
Vert. Tray1 Thick
1. If the machine settings are reset to the factory
Paper

Adjusts the vertical registration of thin paper for tray
Vert. Tray1 Thin
Paper

Registration
Adjusts the horizontal registration for tray 1. If the
Horiz. Tray2
machine settings are reset to the factory defaults,

this value does not change.
SM
5-3
M016/M017
System
Maintenance
Reference
Engine Maintenance
Adjusts the vertical registration of plain paper for tray
Vert. Tray2 Plain
Paper

Adjusts the vertical registration of thin paper for tray
Vert. Tray2 Thin
Paper

Adjusts the vertical registration of thick paper for tray
Vert. Tray2 Thick
Paper

Adjusts the horizontal registration for the bypass
Horiz.Bypass
tray. If the machine settings are reset to the factory

Adjusts the vertical registration of plain paper for the
Vert. Bypass
bypass tray. If the machine settings are reset to the
Plain Paper
factory defaults, this value does not change.

Registration
Adjusts the vertical registration of thick paper for the
Vert. Bypass
bypass tray. If the machine settings are reset to the
Thick Paper

Adjusts the vertical registration of thin paper for t the
Vert. Bypass Thin bypass tray. If the machine settings are reset to the
Paper

M016/M017
5-4
SM
Rev. 12/14/2010
Engine Maintenance
Adjusts the horizontal registration the back side in
Horiz. Dup. Back
duplex mode. If the machine settings are reset to the

Adjusts the vertical registration of plain paper for the
Vert. Dup. Plain

Paper
back side in duplex mode. If the machine settings

are reset to the factory defaults, this value does not
change.
Adjusts the vertical registration of thin paper for the
Registration
Vert. Dup. Thin

Paper

change.
Adjusts the vertical registration of thick paper for the

Vert. Dup. Thick
Paper

change.
Brand ID
00* 7F
DO NOT CHANGE
Displays the current brand ID number.
this setting!
Do not change this setting (Designed for Factory Use).

Fuser SC
Reset
This button is for resetting an SC related with the fusing errors.
Bypass Tray
Turns on or off the paper priority feeding from the bypass tray.
Priority
[On or Off]
SM
5-5
M016/M017
System
Maintenance
Reference
Engine Maintenance
Reset
Transfer
Clears the EM counter of the transfer roller.
Roller Life
Reset Paper
Feed Roller
Clears the EM counter of the paper feed roller.
Life
Reset Fusing
Unit Life
Motor
Rotation Time
Clears the EM counter of the fusing unit.
Displays the main motor rotation time.
Kind ID
Toner End History

Print Cartridge
Info
Refill Flag Status
Unit Print Counter
OPC Rotation Time
OPC Life Info
(Kind ID).
Displays the toner cartridge (AIO) information
(Toner End History).
(Refill flag status).
(Unit Print Counter).
Displays the OPC life information (OPC rotation
time).
Pre-OPC Rotation
Displays the OPC life information (Pre-OPC
Time
rotation time)
OPC Alert Status
Displays the OPC life information (Alert status)
OPC Pre-Alert Status
M016/M017
Displays the OPC life information (Pre-Alert

status)
5-6
SM
Engine Maintenance
Remain of Transfer
Displays the total counter (Remain of Transfer
Roller
Roller).
Displays the EM counter (Transfer Roller:
Time).
Transfer Roller -
Displays the EM counter (Transfer Roller:
Pages
pages).
EM Counter
Remain of Paper Feed Displays the total counter (Remain of Paper
Info
Roller
Feed Roller).
Paper Feed Roller -
Displays the EM counter (Paper Feed Roller:
Pages
pages).
Remain of Fusing Unit
Total Counter
Info
Clear Engine
Memory
SC559
Detection
EM Life
Display
SM
Displays the total counter (Remain of Fusing

Unit).
Fusing Unit - Time
Displays the EM counter (Fusing Unit: time).
Fusing Unit - Pages
Displays the EM counter (Fusing Unit: pages).
Engine Counter
Displays the total counter (Engine).
Resets the engine settings stored in the EEPROM to factory default.
[On or Off (Default)]

Sets the display of alert when each EM parts yield of this machine is
reached.
5-7
M016/M017
System
Maintenance
Reference
Transfer Roller - Time
Engine Maintenance
Output check
Main Motor
Output check (Main Motor)
Middle clutch
Output check (Relay Clutch)
Tray1 clutch
Output check (Paper Feed Clutch)
Bypass solenoid
Output check (Bypass solenoid)
Regist clutch
Output check (Registration Clutch)
Reserve clutch
Output check (Reserve clutch)
Fan High Speed
Output check (Fan High Speed)
Fan Low Speed
Output check (Fan Low Speed)
Erase Lamp
Output check (Quenching Lamp)
Polygon Motor
Output check (Polygon Motor)
Tray2 Motor
Output check (Tray2 Motor)
Dup Motor Normal
Output check (Duplex Motor Normal)
Dup Motor Reserve
Output check (Duplex Motor Reverse)
Vert. Tray1 Plain

Paper
Adjusts the amount of paper buckle at the

registration roller for each tray and paper type.
Vert. Tray1 Thick
[-8 to 8 / 0 (Default) / 1 mm/step]
Paper
Paper Buckle
Amount
Vert. Tray1 Thin

Paper
Vert. Bypass Plain

Paper
M016/M017

[-8 to 8 / -2 (Default) / 1 mm/step]
5-8
SM
Engine Maintenance
Vert. Bypass Thick
Paper
Vert. Bypass Thin
Paper
Vert. Tray2 Plain
Paper
Vert. Tray2 Thin
Paper

Vert. Tray2 Thick

Paper
Vert. Dup. Plain
Vert.Dup. Thin Paper

Vert Dup. Thick

Paper
Plain Paper
Thick1 Paper
Adjusts the fusing temperature for plain paper.

[150 to 190 / 175 (Default) / 5C/step]
Adjusts the fusing temperature for thick 1 paper.
[160 to 200 / 185 (Default) / 5C /step]
Fusing Unit
Temperature
Thick2 Paper
Adjusts the fusing temperature for thick 2 paper.

[160 to 200 / 185 (Default) / 5C/step]
Adjusts the fusing temperature in the standby
Standby
mode.
[120 to 175 / 155 (Default) / 1C/step]
SM
5-9
M016/M017
System
Maintenance
Reference
Paper
Engine Maintenance
Adjusts the fusing temperature in the low power
Low Power
mode.
[80 to 135 / 120 (Default) / 5C/step]
Thin Paper
Envelope
Adjusts the fusing temperature for thin paper.

[140 to 165 / 150 (Default) / 5C/step]
Adjusts the fusing temperature for envelope.
[170 to 200 / 200 (Default) / 5C/step]
Fusing Unit
Temperature
Postcard
Adjusts the fusing temperature for postcard.

[160 to 200 / 185 (Default) / 5C/step]
Adjusts the fusing temperature for recycled
Recycled
paper.
[150 to 180 / 160 (Default) / 5C/step]
Charge Bias
Adjusts the charge bias.

[1100 to 1300 / 1200 / 20 /step]
Developer
Adjusts the developer bias.
Bias
[270 to 330 / 300 / 15 /step]
Trans. Roller
Adjusts the transfer roller bias.
Bias
[-6 to 6 / 0 / 1 /step]
Subscan
Adjusts the sub scan magnification.
Magnification
[-8 to 8 / 0 / 1 /step]
Adjusts the printable sheets between "toner near
Sheets
Toner Near
end" to "toner end".

[0 to 255 / 200 / 1 sheet/step]
End To Toner
Adjusts the printable dot count between "toner
End
Dot Count
near end" to "toner end".

[0 to 255 / 100 / 1 dot/step]
M016/M017
5-10
SM
Engine Maintenance
Sets the machine operation at "waste toner full"
of the refilled AIO.
With main motor rotation count feature,

machine can be set to stop printing after
Waste toner
Independent-Supply
print total exceeds a certain set value. If
disposal
Toner
print count exceeds this value, then

"Replace Print Cartridge" remains in
display. Then a new AIO cartridge must
be installed. This feature is a safety
measure to prevent the used toner tank
from becoming full (there is no toner
overflow detection mechanism).
Prints the test pattern.

System
Maintenance
Reference
Test Pattern
Corrects the face curl of paper.

0: OFF (28ppm)
Curl Control
1: Sets the engine speed at 14ppm after printing 1 minute.
mode
2: Sets the engine speed at 14ppm.

3 to 255: not available
[0 to 255 / 0 / 1 /step]
Charge bias correction for dirty background
Adjust of
Charge Bias
0: OFF (Default)
1: ON
2 to 255: not available
[0 to 255 / 0 / 1 /step]
SM
5-11
M016/M017
Scan Maintenance
Mono Compression Sets the monochrome compression type for scanning.
Setting
MH (Default)/ MR/ MMR

ADF Main Reg.
ADF Sub Reg.

Regist Adjust
Flatbed Main
Reg.
Adjusts the ADF Scan sub-scan registration.

[-2.0 to 2.0 / 0 (Default)/ 0.1 mm/step]
Adjusts the Flatbed Scan main-scan
registration.
Adjusts the Flatbed Scan sub-scan registration.
Reg.
ADF Sub Reg.
Flatbed Main
Reg.
Flatbed Sub
Reg.
M016/M017
Flatbed Sub
ADF Main Reg.
Size Adjust
Adjusts the ADF Scan main-scan registration.
Adjusts the ADF Scan main-scan magnification.

[-0.9 to 0.9 / 0 (Default)/ 0.1 %/step]
Adjusts the ADF Scan sub-scan magnification.
[-0.9 to 0.9 / 0 (Default)/ 0.1 %/step]
Adjusts the Flatbed Scan main-scan
magnification.
[-0.9 to 0.9 / 0 (Default)/ 0.1 %/step]
Adjusts the Flatbed Scan sub-scan
magnification.
[-0.9 to 0.9 / 0 (Default)/ 0.1 %/step]
5-12
SM
Fax Maintenance
Sets the reception level.
RX Level
[-43 dBm (Default)/ -33 dBm/ -26 dBm

/ -16 dBm]
Sets the transmission level.
[0 dBm/ -1 dBm/ -2 dBm/ -3 dBm/ -4 dBm
Modem Settings
TX Level
/ -5 dBm/ -6 dBm/ -7 dBm/ -8 dBm/ -9 dBm

/ -10 dBm/ -11 dBm/ -12 dBm/ -13 dBm
/ -14 dBm/ -15 dBm]
These selectors are used to improve the
Cable Equalizer
pass-band characteristics of analogue signals

on the telephone line.
[0Km (Default)/ 1.8Km/ 3.6Km/ 7.2Km]
This sets the number of training retries to be
repeated before automatic fallback.
[1 Time/ 2 Times (Default)/ 3 Times/ 4 Times]
Protocol Definition
Encoding
Sets the compression method for Tx/Rx.

[MMR+MR+MH (Default)/ MR+MH/ MH]
Timeout for response from the called station in
T0 Timer
T1 Timer
T4 Timer
SM
[35 Sec/ 45 Sec/ 55 Sec (Default)/ 60 Sec/ 90

Sec/ 140 Sec]
Protocol Definition
Timer
automatic sending mode
Set the time length for the T1 timer.

[40 Sec (Default)/ 50 Sec]
Set the time length for the T4 timer.
[3 Sec (Default/ 4.5 Sec]
5-13
M016/M017
System
Maintenance
Reference
Training Retries
Fax Maintenance
Silence (No tone) detection time (Rx mode :
FAX/ TAD Only)
Silence
Detection Time
After the line is connected via the external

telephone, the machine can detect silence (no
tone) for the time length specified by this
setting.
[30 sec (Default)]
CNG tone detection time ( RX mode : FAX /
TEL, FAX / TAD Only)
RX Settings
CNG Tone
Detection Time
After the line is connected via the external

telephone, the machine can detect a CNG
signal for the time length specified by this
setting.
[5 Sec (Default)/ 10 Sec]
Number of CNG cycles to be detected
CNG Cycles
This setting is only effective for FAX/TAD mode.

[1.5 Cycle (Default)/ 2.0 Cycle]
Determines the period when tones from the line
Tone Sound
are monitored.
Monitoring
[No Monitoring/ Up To Phase B (Default)/ All TX

Phases]
RX Settings
Pressing the Stop/Clear key can stop the
Stop/Clear key
current receiving operation. Received data is

lost.
[Not Functional (Default)/ Functional]
M016/M017
5-14
SM
Fax Maintenance
Sets the off-hook detection threshold.
[10V (Default)/ 15V/ 20V/ 25V 35V]
"Telephone" was indicated by malfunction when
Off-Hook Level
receiving the fax message with some PABX.

Some PABX may output more than 25V to the
FAX input line. Selecting [35V] for [Off-hook
level] by the fax maintenance mode.
Redial Interval
Sets the redial interval when Tx fails.

[5 Min/ 6 Min]
TX Settings
Redialings
Sets the number of redials when Tx fails.

[2 times/ 3 Times/ 4 Times/ 5 Times]
Overseas Comm
sent from the called station once in a sending
Mode
operation.
[Off (Default)/ Ignore DIS Once]
Overseas Comm
If this setting is set to "On", the machine detects
Mode Settings
Minimum Time
Length
the CNG signal after the line is connected. If it is

set to "Off", the machine detects the CNG signal
as long as the line is connected.
[100 Ms/ 200 Ms/ 300 Ms/ 400 Ms (Default)]
This sets the number of pulses that are
generated during dialing.
Dial Pulse Setting
Dial Pulse Type
N: Dialing '0' generates 10 pulses --Dialing '9' generates 9 pulses.
N+1: Dialing '0' generates 1 pulses --Dialing '9' generates 10 pulses.
10-N: Dialing '0' generates 10 pulses --Dialing '9' generates 1 pulse.
SM
5-15
M016/M017
System
Maintenance
Reference
This sets the machine to ignore a DIS signal
Fax Maintenance
Tone Signal
Transmission
Time Length
Settings
[100 ms (Default)]
Minimum Pause
Sets the minimum pause during tone dialing
In Tone Dialing
[100 ms (Default)/ 150 ms/ 200 ms]
Attenuator For
Tone Signal
Sets the tone signal transmission time length
Pseudo Ring
Backtone To the
Line
DTMF Level
Sets the attenuator for pseudo ringback tone to

the line
[0 to 15 / 10 (Default)/ 1 dB/step]
Sets the transmission level of DTMF tones.
[-12 dBu / -11 dBu/ -10 dBu/ -8 dBu/ -6 dBu]
Sets the level difference between high band
DTMF Delta
frequency signals and low band frequency

signals when sending DTMF tones.
[2 dBu/ 3 dBu]
The machine starts dialing after the specified
interval without detection of a dial tone when
Wait Time
Dial tone detection is set to "No detection".

[3.5 Sec (Default)/ 7.0 Sec/ 10.5 Sec
1Dial Tone
/ 14.0 Sec]
Detection
This setting sets the time-out length for the 1st

dial tone detection. The machine waits for a dial
Timeout Length
tone for the specified time and disconnects itself

from the line when no dial tone is input.
[10 Sec (Default)/ 15 Sec/ 20 Sec/ 30 Sec]
M016/M017
5-16
SM
Fax Maintenance
DFU
BT Setting
[Off/ On]
BT: Busy tone
DFU
BT Frequency
[300-550 Hz/ 300-650 Hz/ 325-525 Hz/ 340-550
BT (Busy Tone)
Hz/ 350-500 Hz/ 350-550 Hz/ 375-475 Hz/
Detection
380-520 Hz]
BT Level
DFU
[-35 dB/ -36 dB/ -37 dB/ -38 dB/ -39 dB]
DFU
BT Cadence
[0.10/ 0.15/ 0.20/ 0.25/ 0.30/ 0.35/ 0.40/ 0.45/

0.50/ 0.75]
The machine checks the actual data
RTN depending on the decoding error rate that
RTN Rate
is set by this setting (Number of lines containing

an error per page / Total number of lines per
page).
Comm Settings
[10%/ 15%]
V34 Modem
V17 Modem
SM
DFU
[Permitted (Default)/ Prohibited]
DFU
[Permitted (Default)/ Prohibited]
5-17
M016/M017
System
Maintenance
Reference
reconstruction errors and then transmits an
Fax Maintenance
These selectors set the equalizer's training
Equalizer
level to be applied if training fails due to poor

line connection.
[Automatic (Default)/ 4 Points/ 16 Points]
Redialing
Resend when a communication error occurs.

[Disabled (Default)/ Not Disabled]
Sets the first transmission speed choice, before
fallback.
V34 Settings
First TX Speed
[2400 Bps/ 4800 Bps/ 7200 Bps/ 9600 Bps

/ 12000 Bps/ 14400 Bps/ 16800 Bps/ 19200
Bps/ 21600 Bps/ 24000 Bps/ 26400 Bps/ 28800
Bps/ 31200 Bps/ 33600 Bps (Default)]
This setting limits the transmission speed range
in V.34 mode by masking the desired symbol
Symbol Rate
rate(s).
[Not Used (Default)/ 3429 Sym/Sec
/ 3200 Sym/Sec/ 3000 Sym/Sec
/ 2800 Sym/Sec/ 2400 Sym/Sec]
M016/M017
5-18
SM
Factory Default
Not Execute
Does not execute anything. Returns to an upper

level.
Resets all the settings to factory default.
Factory Default
Clears/ resets the contents of the

controller board memory (all data
Execute
programmed by the user, log data) to

factory default.
After executing, initial setup menu starts after
power-on.
CTL Maintenance
PDL Mode
ON = "PDL Settings" is shown (Default)

OFF = "PDL Settings" is hidden
System
Maintenance
Reference
CTL Maintenance
SM
5-19
M016/M017
5.1.3 FAX SERVICE TEST MENU

Entering the Fax Service Test Menu
Turn on the machine while pressing the "Fax" key.
Selecting an Item
To select the item, press the "Up" or "Down" key.
Going into the Next Level/ Returning to the Previous Level
To go into the next level of an item, select an item then press the "OK" key.
To return to the previous level of an item, press the "Return" key.
Exiting the Maintenance Mode Menu

To exit the maintenance mode menu, press the "Clear/Stop" or "Return" key until the
"Ready" display appears.
M016/M017
5-20
SM
Menu List
Fax Test
On Hook
Executes the on hook test.
Off Hook
Executes the off hook test
Off-Hook Test
CED Test
CNG Test
Executes the CED test.

1100 Hz
Executes the CNG test
ANSam
Executes the ANSam test.
Ring Tone Test
Executes the ring tone test.

Tone [0] to [9]
Executes the DTMF tone 0 to 9 test.
Tone [*]
Executes the DTMF tone * test.
Tone [#]
Executes the DTMF tone # test.
Tone Stop
Executes the Stop DTMF tone test.
[V34] 33600 bps
Generates the [V34] 33600 bps signal.
[V34] 28800 bps
[V17] 14400 bps
[V17] 12000 bps
[V17] 9600 bps
[V17] 7200 bps
[V29] 9600 bps
[V29] 7200 bps
[V27] 4800 bps
[V27] 2400 bps
System
Maintenance
Reference
DTMF Test
Modem Test
SM
5-21
M016/M017

Fax Test
M016/M017
[V21] 300 bps
Signal Stop
Generates the Stop signal.
5-22
SM
Configuration and Maintenance Page
5.2 CONFIGURATION AND MAINTENANCE PAGE

5.2.1 OVERVIEW
The configuration page and maintenance page have information about the machine's
status. Print this sheet as shown below. Check the configuration page or maintenance
page when doing machine maintenance.
To Print the Configuration Page/ Maintenance Page

Turn on the machine.
2.
Press the "User Tools" key.
3.
Press the "Up" or "Down" key to select "Reports Print", and then press the "OK" key.
4.
Press the "Up" or "Down" key to select "Configuration Page" or "Maintenance Page",
System
Maintenance
Reference
1.
and then press the "OK" key.

5.
SM
The configuration page or maintenance page is printed.
5-23
M016/M017
Configuration and Maintenance Page
Other Types of Reports

You can also check other reports than two reports (configuration page and maintenance
page) with "Report Print" in the "Menu".
Activity Report
Prints a fax transmission and reception report for the last 100 jobs.
Memory List
Prints a list of unsent fax jobs remaining in the machine's memory.
Quick Dial List

Prints a list of scan and fax Quick Dial entries.
Speed Dial List

Prints a list of Speed Dial entries.
- No Sort
Prints the list with the entries sorted by Speed Dial registration number.
- Sort By Name
Prints the list with the entries sorted by name.
Scan Directory List

Prints a list of scan destinations.
Scan Transmission Log

Prints a scan transmission report.
Total Counter
Total Counter:
The total counter incremented by the "engine controller board" each time the board
issues a print command to the engine.
The value is calculated as follows:
Total counter = Copier counter + Printer counter + FAX counter + Reports print
Application Counters:
Application counters exist for each individual primary machine function (Copier, Printer,
FAX, etc.), and are incremented by the "controller board" each time the board issues a
print request for the function in question.
M016/M017
5-24
SM
Firmware Updating
5.3 FIRMWARE UPDATING
Never turn the machine's main power off while the firmware is being updated, as
this could damage the ECB or controller board.
5.3.1 CHECKING THE MACHINE FIRMWARE VERSION

To update the firmware for this machine, you need the most recent version of the firmware
(firmware file downloadable from the Internet).
1.
Turn the machine's main power on.
2.
Press "User/Tool" Key and select "Reports Print" with the "Up" or "Down" key.
3.
Press "OK" and select "Maintenance Page" with the "Up" or "Down" key.
4.
Press "OK" to print the "Maintenance Page", which shows the "Firmware Version
(Controller)" and "Engine FW version".
5.3.2 UPDATING THE CONTROLLER FIRMWARE

configuration page both before and after the update. Comparing pre- and post-update
configuration pages allows you to check whether or not the update was successful.
Follow the procedure carefully, and note that it will vary in parts depending on which
version of the firmware is currently installed.
Procedure
When updating firmware, always disconnect any other cable(s) than the one being used for
the update operation.
(When updating firmware via USB cable, first disconnect any network and phone line
cables, and when updating firmware via LAN cable, first disconnect any USB and phone
line cables.)
1.
2.
SM
Prepare:
Computer
USB cable or LAN (Local Area Network) cable
Download the firmware files to your computer.
5-25
M016/M017
System
Maintenance
Reference
Using the following procedure to update the controller firmware, be sure to print the
Firmware Updating
3.
Make a folder on a local drive of your computer and save the files there.
"FWUpdate ToolSP.exe": Used for Controller firmware or Engine firmware
"FWUpdate Tool.exe": Used for Controller firmware
4.
Connect a USB cable between a computer and the machine.
5.
Click the "FWUpdateToolSP.exe" or "FWUpdateTool.exe" file to execute the updating

program.
6.
For a USB connection, click "F/W Update (USB)" [A].
For a network connection, enter
the machine's IP address in "MFP IP Address" [B], and then click "F/W Update (NET)"
[C].
7.
The message "Download complete" appears.
Do not turn the main power off from this point until the update procedure is
completed.
8.
The following message appears on the screen:

"Firmware is Updating ..."
9.
Wait until the update is finished.
Do not touch the machine during updating!
10. The update is finished when "Firmware Update Done. Please Reboot" appears on the
operation panel's display.
11. Turn the main power of the machine off, and then turn it back on.
12. Print a configuration page to check the machine's firmware version.
M016/M017
5-26
SM
Firmware Updating
5.3.3 UPDATING THE ENGINE FIRMWARE

Procedure
When updating firmware, always disconnect any other cable(s) than the one being used for
the update operation.
(When updating firmware via USB cable, first disconnect any network and phone line
cables, and when updating firmware via LAN cable, first disconnect any USB and phone
line cables.)
Prepare:
PC
USB cable or network cable
2.
Download the firmware file to your computer.
3.
Make a folder on a local drive of your computer and save the files there.
4.
Connect a USB cable between your computer and the machine.
5.
Click the "FWUpdateToolSP.exe" file to execute the updating program.
6.
The above updating program should appear on the screen.
SM
5-27
System
Maintenance
Reference
1.
M016/M017
Firmware Updating
7.
For a USB connection, click "Eng. F/W Update (USB)" [A]. For a network connection,
enter the machine's IP address in "MFP IP Address" [B], and then click "Eng. F/W
Update (NET)" [C].
8.
9.
The update is in progress when "Firmware is Updating" appears.
You will see the progress percentage appear while the update is in progress.
Do NOT turn the main power of the machine off during updating.
The update is finished when "Firmware Update Done. Please Reboot Engine."
appears.
10. Turn the main power of the machine off, and then back on.
5.3.4 UPDATING THE BOOT LOADER FIRMWARE

This is also listed on the configuration page, but this firmware is not updated in the field.
M016/M017
5-28
SM
Firmware Updating
5.3.5 UPDATING FAILURE

If the firmware update is not successful, the update process is suspended and an error
message should display on the FW Update Tool screen. If this happens, DO NOT turn off
the machine, and execute the update procedure again (unless the error message
"Downloaded file is broken!
Do NOT use print, scan, fax and copy function at the same
time." is displayed).
If power is turned off accidentally during a firmware update, the firmware will not be
correctly updated, and the machine may not start up normally. If the machine does not start
up normally, the controller firmware and/or the engine firmware will need to be updated
again.
When the machine does not start up normally, in most cases, the panel display will indicate
one of the following two conditions:
When attempting to restart the machine, the LCD panel display indicates "Initializing"
indefinitely.
In this case, the controller firmware update has failed. The controller firmware must be
updated again.
When attempting to restart the machine, the LCD panel display indicates "Please
Download Engine FW Again!"
In this case, the engine firmware update has failed. The engine firmware must be
updated again.
SM
5-29
M016/M017
System
Maintenance
Reference
Firmware Updating
5.3.6 FW UPDATE TOOL MESSAGES

FW Update Tool Messages: Information
Message for USB update
Messages
USB Upload : End of data
Comment
Action
Send F/W file to MFP
Please reboot MFP after
successfully.
panel shows reboot
(Transmission Time: <30 sec)
message.
Check USB cable
connection.
USB Upload : FAIL
Can not open USB printer
Check the installation of
driver while F/W file is
USB Print Driver if it is
transmitted.
available.
Check MFP status if it is
available.
Check USB cable
F/W file transmission can not
connection.
be completed.
Check USB Print Driver if it
(Transmission will be canceled is available.

Check MFP status if it is
if timeout.)
available.
Check the download file
name in setting.ini.
Can't open ROM
file.Please check ROM file.
F/W file does not exist.
"ImageFile="
and fw update tool is in the
same folder.
M016/M017
5-30
SM
Firmware Updating
Messages
Comment
Action
Can't open Eng. ROM file.

Please check Eng. ROM
Engine F/W file does not exist.
file.
"EngImageFile="
New Version: Update FW

Eng FW version: Update
Eng FW
Firmware is Updating...
Eng Firmware is
Updating...
AIO FW is transmitting
Not available
Engine FW is transmitting
Not available
AIO FW is updating
Not available
Engine FW is updating
Not available
FW Update Done. ***

Please reboot the
F/W update is completed.
Machine.***
SM
5-31
Please reboot the

Machine.
M016/M017
System
Maintenance
Reference
same folder.
Firmware Updating
Message for Network update
Messages
Connecting
Net Upload : End of data
Comment
Connect to MFP.
Update F/W successfully.
(Transmission Time: <30 sec)
Action
Please wait a moment.
Please reboot MFP after
panel shows reboot
message.
(1) Check network cable
connection.
Can not open FTP port of MFP (2) Check MFP status if it
Net Upload : FAIL
before F/W file is transmitted.
is available.
(Transmission will be canceled (3) Check MFP and PC IP

address setting.
if timeout.)
(4) Check PC firewall

setting about FTP.
F/W file transmission can not
(1) Check network cable
be completed.
connection.
(Transmission will be canceled (2) Check MFP status if it

is available.
if timeout.)

Can't open ROM file.
Please check ROM file.
F/W file does not exist.
"ImageFile="
same folder.
Can't open Eng. ROM file.

Please check Eng. ROM
Engine F/W file does not exist.
file.
"EngImageFile="
same folder.
M016/M017
5-32
SM
Firmware Updating
Messages
New Version: Update FW
Eng FW version: Update
Eng FW
Firmware is Updating...
Eng Firmware is
Updating...
Comment
AIO FW is transmitting
Not available
Engine FW is transmitting
Not available
AIO FW is updating
Not available
Engine FW is updating
Not available
FW Update Done. ***

Please reboot the
Action
Machine.
System
Maintenance
Reference
Machine.***
Please reboot the
SM
5-33
M016/M017
Firmware Updating
FW Update Tool Messages: Error

Message for USB update
Messages
Comment
Action
Check USB cable
Can not get MFP status form

Machine is not ready.
USB status channel before

F/W file is transmitted.
connection.
Check USB Print Driver if it
is available.
Do not update F/W when
MFP is in power-on stage.
Wrong Model.
F/W file is not matched for

current machine.
F/W update is running.

Machine is busy.
Other MFP functions are

running.
of F/W file and machine if it

is suitable for MFP.
Please wait F/W update is
completed.
Please wait other MFP
functions are completed.
FW Update Done. ***

Please reboot the
Please check the version
Machine.***
Please reboot the

Machine.
Do not reboot engine till
Machine loses
communication. ***Please
F/W file has transmitted.
Engine Panel display
check FW Update Done.
Polling F/W update progress
"Firmware Update Done.
Then reboot the
fail.
Please reboot". Then

reboot engine.
Machine.***
Downloaded file is broken!
Do NOT use print, scan,
fax and copy function at
the same time.
M016/M017
F/W checks the downloaded

file. And get wrong checksum.
So stop to modify F/W.
5-34
Check the downloaded file

is not broken.
Do not use MFP functions
when update firmware.
SM
Firmware Updating
Message for Network update
Messages
Comment
Action
Check PC network settings
Can not get MFP status form

Machine is not ready.
Network status channel before

F/W file is transmitted.
and IP address.
Check MFP network
settings and IP address.
Do not update F/W when
MFP is in power-on stage.
current machine.
F/W update is running.

Machine is busy.
Other MFP functions are

running.
of F/W file and machine if it

is suitable for MFP.
Please wait F/W update is
completed.
Please wait other MFP
functions are completed.
FW Update Done. ***

Please reboot the
Please check the version
Machine.***
Please reboot the

Machine.
Do not reboot engine till
Machine loses
communication. ***Please
F/W file has transmitted.
Engine Panel display
check FW Update Done.
Polling F/W update progress
"Firmware Update Done.
Then reboot the
fail.
Please reboot". Then

reboot engine.
Machine.***
Downloaded file is broken!
Do NOT use print, scan,
fax and copy function at
the same time.
SM
F/W checks the downloaded

file. And get wrong checksum.
So stop to modify F/W.
5-35
Check the downloaded file

is not broken.
Do not use MFP functions
when update firmware.
M016/M017
System
Maintenance
Reference
Wrong Model.
F/W file is not matched for
TROUBLESHOOTING
P a ge
Date
None
Service Call Conditions
6. TROUBLESHOOTING
6.1 SERVICE CALL CONDITIONS
See "Appendices" for the "Error Messages".
6.1.1 SUMMARY
This machine issues an SC (Service Call) code if an error occurs with the machine. The
error code can be seen on the operation panel.
Make sure that you understand the following points;
1.
All SCs are logged.
2.
At first, always turn the main switch off and on if an SC code is displayed.
3.
First, disconnect then reconnect the connectors before replacing the PCBs (if the
problem concerns electrical circuit boards).
4.
First, check the mechanical load before replacing motors or sensors (if the problem
concerns a locked motor).
Fusing related SCs

To prevent damage to the machine, the main machine cannot be operated until the fusing
related SC has been reset by a service representative.
Enter the engine maintenance mode.
Press "O.K" in "Fuser SC Reset" with engine maintenance mode, and then turn the main
SM
Troubleshooting
power switch off and on.
6-1
M016/M017
6.1.2 ENGINE SC
SC 2xx (Laser Optics Error)
Polygon motor on timeout error

202
The polygon mirror motor does not reach the targeted operating speed within 10
sec. after turning.
Polygon motor off timeout error
203
The polygon mirror motor does not leave the READY status within 20 sec. after
the polygon mirror motor switched off.
Polygon motor lock signal error
The signal remains HIGH for 200 ms (or 4times in 50msec polling) while the
polygon mirror motor is rotating.
204
Polygon motor/driver board harness loose or disconnected
Polygon motor/driver board defective
Laser optics unit defective
1.
Turn the main power off/on the machine.
2.
Replace the interface harness of the laser optics unit.
3.
Replace the laser optics unit.
Beam Synchronize error

The laser synchronizing detection signal for LD is not output within 400msec after
the LD unit has turned on.
220
Disconnected cable from the laser synchronizing detection unit or defective

connection
Defective laser synchronizing detector
Defective LD
Defective ECB
1.
Check the connectors.
2.
Replace the laser optics unit.
3.
Replace the ECB.
M016/M017
6-2
SM

Video thermistor error
At power on, the temperature sensor in the optics unit detected a temperature
lower than -30C for more than 4 sec.
-or268
It detected a temperature higher than 105C for more than 1sec.
Thermistor disconnected (causes extremely low temperature reading)
Thermistor damaged and short circuited (causes extremely high temperature

reading)
1.
Turn the machine's main power off, and then on.
2.
Replace the thermistor.
SC 4xx (Image Transfer and Transfer Error)
Bias leak
An error signal is detected for 0.2 seconds when changing the development unit.
Defective transfer roller
Defective high voltage power pack
1.
Troubleshooting
491
SM
6-3
M016/M017
SC 5xx (Motor and Fusing Error)
Main motor error

The machine does not detect a main motor lock signal within 2sec after the main
motor started to rotate.
-orThe machine does not release a main motor lock signal within 2sec after the main
motor switched off.
-or500
The machine detects a main motor lock signal every 100ms for seven times
consecutively, after the main motor started to rotate stably.
Overload of
Torque load overload
Defective main motor
Disconnect or defective motor harness
1.
2.
Check or replace the main motor if the torque load is normal.
3.
Replace the motor harness.
Fusing Fan Motor Error

530
The FAN lock signal High for 10 seconds, after the fan motor started to rotate.
Disconnected or defective motor harness.
1.
M016/M017
6-4
SM
Fuser thermistor error

The thermistor output is less than 0C for 5 seconds after the fusing lamp turns
ON.
541
Disconnected or defective thermistor
Disconnected or defective fusing lamp
1.
Check the harness connection of the thermistor.
2.
Replace the fusing unit.
Execute "Engine Maintenance Menu" to recover the machine after

completing the recovery procedure. Otherwise, the machine continues to
issue this SC code and cannot be operated.
Fuser reload error

This SC is issued if one of following conditions occurs:
The fusing temperature rises 8C or less in 1.5 seconds; and this continues 5
times consecutively.
-orThe fusing temperature has not reached 45C within 9 seconds (after the fusing
542
lamp comes ON while the machine is warming-up).

-ortemperature) or 65 s (lower temperature the thermistor output is less than 18C)
after the fusing temperature control starts.
SM
Defective or deformed thermistor
Incorrect power supply input at the main power socket
1.
Defective fusing lamp
6-5
M016/M017
Troubleshooting
The fusing unit does not attain reload temperature within 35 s. (normal
High temperature error (Software)
The detected temperature stays at 225C for 1 second, and this

consecutively occurs 10 times.
543
Defective ECB
Defective PSU
1.
Replace the ECB
2.
Replace the PSU
Execute "Fuser SC Reset" to recover the machine after completing the

recovery procedure. Otherwise, the machine continues to issue this SC
code and cannot be operated.
High temperature error (Hardware)
During stand-by mode or a print job, the detected heating roller temperature
reaches 250C.
544
Defective ECB
Defective PSU
1.
Replace the ECB
2.
Replace the PSU

M016/M017
6-6
SM
Fusing Lamp Overheat Error

The fusing lamps remained ON at full capacity for more than 9 s after the fusing
temperature attains reload temperature.
545
Deformed thermistor
Thermistor not in the correct position
Defective fusing lamp
1.
2.
Replace the fusing lamp.

Zero cross error
The zero cross signal is detected three times even though the fusing lamp
relay is off when turning on the main power.
The zero cross signal is not detected for 3 seconds even though the fusing
lamp relay is on after turning on the main power or closing the front door.
The detection error occurs twice or more in 11 zero cross signal detections.
This error is defined when the detected zero cross signal is less than 45.
SM
The zero cross signal is not detected three times while the main power
remains ON.
Troubleshooting
547
Defective fusing relay
Defective fusing relay circuit
Shorted +24V fuse on the PSU
Unstable power supply.
1.
Check the power supply source.
2.
Replace the +24V fuse on the PSU.
3.
Replace the PSU
6-7
M016/M017
Zero cross frequency error

The zero cross signal is detected ten times while the fusing lamp relay remains
ON after turning on the main power.
557
Defective fusing lamp relay
Defective drive circuit of the fusing lamp relay
Unstable input power source
1.
Check the power supply source.
2.

Fuser 3times jam error

The paper jam counter for the fusing unit reaches 3. The paper jam counter is
cleared if the paper is fed correctly.
This SC is activated only when this function is enabled with "Engine
Maintenance" (default "OFF").
559
Defective fusing unit
Defective fusing control
1.
Clear this SC to send a command after a jam removal.
2.
Turn off this function after a jam removal.

M016/M017
6-8
SM
SC 6xx (Communication and Other Error)
EEPROM communication error

An unexpected value exists in the initialization flag of the EEPROM
669
EEPROM not connected
Defective EEPROM
1.
Installing the EEPROM.
2.
Replacing the EEPROM.
CTL_PRREQ_N signal does not come.

The ECB does not receive a memory address command from the controller 20
seconds after paper is in the position for registration.
Defective controller board
Communication error
1.
2.
Check if the controller board is firmly connected to the ECB.
Troubleshooting
688
SM
6-9
M016/M017
Image Problems
6.2 IMAGE PROBLEMS

6.2.1 OVERVIEW
Image problems may appear at regular intervals that depend on the circumference of
certain components. The following diagram shows the possible symptoms (black or white
dots at regular intervals).
Abnormal image at 29.8 mm intervals: Charge roller
Abnormal image at 37.7 mm intervals: Registration roller
Colored spots at 37.9 mm intervals: Print cartridge (Development roller)
Abnormal image at 45.8 mm intervals: Transfer roller
Colored spots at 75.3 mm intervals: Print cartridge (OPC drum)
Abnormal image at 94.2 mm intervals: Fusing unit (Pressure roller)
Abnormal image at 93.1 mm intervals: Fusing unit (Hot roller)
Abnormal image at 100.5 mm intervals: Paper feed roller
6.2.2 TEST PAGE PRINTING

When you check an image problem or other problems, it might be necessary to print a test
page. Follow the test page print procedure below to print a test page.
Test Page Print Procedure

1.
Press the "User Tools".
2.
Press the "Up" or "Down" keys to select "PDL Settings" and then press the "OK" key.
3.
Press the "Up" or "Down" keys to select "List Print" and then press the "OK" key.
4.
Press the "Up" or "Down" keys to select "Test Page" and then press the "OK" key.
5.
Press the "OK" key to print the test page to preview the settings.
Test page sample
M016/M017
6-10
SM
Image Problems
6.2.3 TEST PATTERN PRINTING

Follow the test pattern print procedure below to print a test pattern.
Test Pattern Print Procedure

1.
2.
3.
Select "Test Pattern", and then press "OK" key.
4.
The following three test pattern pages (Checker flag/ Grid pattern/ Trimming pattern)
SM
Troubleshooting
are printed.
Test pattern samples
6-11
M016/M017
Image Problems
6.2.4 DARK LINES IN HALFTONE AREAS AT 75MM

INTERVALS
Using the machine in a room where humidity level is too low may cause dark lines in
halftone areas at 75mm intervals. This is because low-humidity conditions tend to cause
variations in light sensitivity across the surface of the drum.
Selecting [On] for [Low Humidity Mode] under [Machine Settings] may help to prevent
these lines from appearing.
When the humidity mode setting is enabled, the drum is rotated slightly every 15 minutes.
This keeps the light sensitivity constant across the entire surface of the drum.
M016/M017
6-12
SM
Jam
6.3 JAM
6.3.1 JAM SENSOR LAYOUT
There are the sensors of the jam detection as shown below.
1.
Registration Sensor
2.
Tray2 Paper Feed Sensor
3.
Inverter Sensor
4.
Paper Exit Sensor
5.
Relay Sensor
SM
Troubleshooting
Paper Jam
6-13
M016/M017
Jam
Original Jam
1.
ADF Feed Sensor
2.
Original Set Sensor
6.3.2 JAM MESSAGE LIST

Here is a list of common jam messages, a description of the causes.
See the drawing shown above to check the sensor location.
M016/M017
6-14
SM
Jam
Paper Jam
Related to jam code
Jam message
Bypass Tray Paper Misfeed
Jam
Upper Misfeed Jam
Cause
Sensor
Paper does not reach

registration sensor (bypass
Registration sensor [1]
tray)
registration sensor (tray1)
Paper does not reach tray2
convey sensor
Tray2 paper feed sensor [2]
Lower Misfeed Jam

registration sensor

registration sensor (duplex
feed tray)
Jam

duplex entry sensor
duplex exit sensor
Paper stayed on registration
sensor
Relay sensor [5]
Inverter sensor [3]
Inner Jam
Paper does not reach exit
sensor
Outer Jam
Paper exit sensor [4]
Paper stayed on exit sensor Paper exit sensor [4]
Related to initialize jam
SM
6-15
M016/M017
Troubleshooting
Duplex Jam Duplex Misfeed
Jam
Jam message
Cause
Lower Misfeed Jam
Tray2 paper feed sensor [2]
Inner Jam
Outer Jam
Paper exit sensor [4]

Relay sensor [5]
Duplex Jam Duplex MIsfeed Jam

Inverter sensor [3]
Original Jam
Jam message
Cause
"ADF Jam Open ADF Cover and Clear ADF Feed sensor [6]
Jam"
M016/M017
Original set sensor [7]
6-16
SM
ENERGY SAVING
P a ge
Date
None
Energy Save
7. ENERGY SAVING
7.1 ENERGY SAVE
7.1.1 ENERGY SAVER MODES
Customers should use energy saver modes properly, to save energy and protect the
environment.
The backlight of the screen is turned off and "Energy Saver Mode1" appears on the screen,
and then the fusing lamp is turned off and "Energy Saver Mode2" appears on the screen.
The area shaded grey in this diagram represents the amount of energy that is saved when
the timers are at the default settings. If the timers are changed, then the energy saved will
be different. For example, if the timers are all set to 240 min., the grey area will disappear,
Energy
Saving
and no energy is saved before 240 min. expires.
Timer Settings
The user can set these timers with User Tools (Menu > Admin Settings > Power Saver >
Energy Saver Mode1 or Mode2)
Energy Saver Mode1 (30 sec.): This can be only turned on or off.
Energy Saver Mode2 (1 to 240 min.): This can be turned on or off and timer setting is
adjustable (default: 1min.).
SM
7-1
M016/M017
Energy Save
Return to Stand-by Mode

Energy Saver Mode1
Recovery time: 10 sec.
Energy Saver Mode2
Recovery time: 23 sec.
Recommendation
We recommend that the default settings should be kept.
If the customer requests that these settings should be changed, please explain that
their energy costs could increase, and that they should consider the effects on the
environment of extra energy use.
If it is necessary to change the settings, please try to make sure that the Energy Saver
Mode2 Timer is not too long. Try with a shorter setting first, such as 30 min., then go to
a longer one (such as 60 min.) if the customer is not satisfied.
If the timers are all set to the maximum value, the machine will not begin saving energy
until 240 minutes has expired after the last job. This means that after the customer has
finished using the machine for the day, energy will be consumed that could otherwise
be saved.
M016/M017
7-2
SM
Paper Save
7.2 PAPER SAVE

7.2.1 EFFECTIVENESS OF DUPLEX/COMBINE FUNCTION
Duplexing and the combine functions reduce the amount of paper used. This means that
less energy overall is used for paper production, which improves the environment.
1. Duplex:
Reduce paper volume in half!
2. Combine mode:
Energy
Saving
Reduce paper volume in half!
SM
7-3
M016/M017
Paper Save
3. Duplex + Combine:
Using both features together can further reduce paper volume by 3/4!
To check the paper consumption, look at the total counter and the duplex counter.
The total counter counts all pages printed.
For one duplex page, the total counter goes up by 2.
For a duplex job of a three-page original, the total counter goes up by 3.
The duplex counter counts pages that have images on both sides.
For one duplex page, the duplex counter goes up by 1.
For a duplex job of a three-page original, the duplex counter will only increase by 1,
even though two sheets are used.
Total counter
This machine has a total sides printed counter only (so a duplex print is counted as two, not
one). You can check the total counter in the "Maintenance Mode" or on the "Maintenance
Page".
Total counter: "Maintenance Mode" > "Engine Maintenance" > "Total Counter In" or
"Maintenance Page"
The following table shows paper savings and how the counters increase for some simple
examples of single-sided and duplex jobs
Duplex mode:
M016/M017
7-4
SM
Paper Save
Simplex Sheet
Duplex
Paper
used
Sheets used
Saved
10
10
10
20
20
10
10
20
Originals
Total counter
If combine mode is used, the total and duplex counters work in the same way as explained
previously. The following table shows paper savings and how the counters increase for
some simple examples of duplex/combine jobs.
2 in 1 mode:
Simplex Sheet
Duplex
Paper
used
Sheets used
Saved
10
10
20
20
10
10
10
SM
7-5
Total counter
Energy
Saving
Originals
M016/M017
Paper Save
Duplex + 2 in 1 mode:
Simplex Sheet
Duplex
Paper
used
Sheets used
Saved
10
10
11
11
12
12
Originals
M016/M017
7-6
Total counter
SM
M016/M017
SERVICE MANUAL APPENDICES
P a ge
Date
None
M016/M017 APPENDICES
TABLE OF CONTENTS
1. APPENDIX: SPECIFICATIONS ....................................................1-1
1.1 GENERAL SPECIFICATIONS ................................................................... 1-1
1.1.1 GENERAL SPECIFICATIONS .......................................................... 1-1
1.1.2 PRINTER .......................................................................................... 1-4
1.1.3 COPIER ............................................................................................ 1-5
1.1.4 SCANNER ........................................................................................ 1-7
1.1.5 FAX ................................................................................................... 1-8
1.2 SUPPORTED PAPER SIZES .................................................................. 1-10
2. APPENDIX: SP MODE TABLES ..................................................2-1

2.1 SERVICE MENU ........................................................................................ 2-1
3. APPENDIX: TROUBLESHOOTING GUIDE .................................3-1

3.1 SERVICE CALL CONDITIONS .................................................................. 3-1
3.2 ERROR MESSAGES ................................................................................. 3-2
3.2.1 OVERVIEW....................................................................................... 3-2
3.2.2 ERROR MESSAGES LIST ............................................................... 3-2
3.2.3 FAX ERROR CODE .......................................................................... 3-6
Basic error code structure .................................................................... 3-6
Error code table .................................................................................... 3-8
SM Appendix
M016/M017
APPENDIX
SPECIFICATIONS
SM Appendix
M016/M017
1. APPENDIX: SPECIFICATIONS
1.1 GENERAL SPECIFICATIONS
1.1.1 GENERAL SPECIFICATIONS
Configuration
Desktop
250 sheets (80g/m2)
Main tray
100 postcards
50 sheets (80g/m2)
8 envelopes
By-pass tray
Paper capacity
20 postcards
Optional paper feed
unit
Output tray
Plain paper: 250 sheets (80g/m2)

Face down: 125 sheets
A4, A5, Letter, Legal, B5, HLT, A6,
Executive, Postcard
Main tray
Custom size:
Max: 216 x 356mm (8.5 x 14 inch)
Min: 100 x 148mm (3.937 x 5.8 inch)
A4, A5, A6, Letter, Legal, HLT, Executive,
Postcard, B5, Envelope
Paper size
By-pass tray
Custom size:
Max.: 216 x 356mm (8.5 x 14 inch)
Min.: 90 x 148mm (3.5 x 5.8 inch)
Duplex
A4, Letter, Legal
Optional paper feed

unit
SM Appendix
1-1
A4, LT, LG, B5, HLT, A5
M016/M017
Appendix:
Specifications
General Specifications
Paper weight
Main tray
52-162 g/m2 (14-43 lb)
By-pass tray
52-162 g/m2 (14-43 lb)
Optional paper feed

unit
60-105 g/m2 (16-28 lb)
Paper weight
52-105 g/m2 (14-28 lb)
Capacity
35 sheets
Width
139.7 to 216mm (5.5 to 8.5 inch)
Length
139.7 to 355.6mm (5.5 to 14 inch)
ADF
Machine size
420 x 397 x 442 mm (16.5 x 15.6 x 17.4 inch)
(W x D x H)
Without Option
M016: 17.1 Kg(37.7 lb)
Weight
M017: 18.0 Kg(39.7 lb)
Energy Saver Mode
With a starter AIO cartridge.
Selectable 1 to 240 minutes (1 minute steps)

NA/TW: Less than 850 W
(energy star compliant)
Maximum
EU/AP/CN: Less than 895 W (energy

star compliant)
Power consumption
Ready mode
120W
70 W (energy saver mode1)
Power save mode
Power
Noise
M016/M017
10 W (energy saver mode2)
NA
120 V, 60Hz 3Hz
TW
110 V, 60Hz 3Hz
EU/AP/CN
220 - 240 V, 50/60Hz 3Hz
Printing
Less than 65.8 dB (A)
1-2
SM Appendix
Standby Mode
Less than 40 dB (A)
Energy Save Mode
Less than 40 dB (A)
Warm up time
Less than 30 seconds
Machine life
5 years, 200,000 prints (whichever comes first)
Environmental
Standard
SM Appendix
Energy star program (M017)
1-3
M016/M017
Appendix:
Specifications
1.1.2 PRINTER
Simplex
Print speed
30 ppm LT, 28 ppm A4 (600 dpi)
Duplex
15 ppm LT, 14 ppm A4 (600 dpi)
(M017 only)
Printer drivers
PCL, PS3
Font
80 fonts
Normal
600 x 600 dpi
RET
1200 x 600 dpi
Resolution
Toner save mode
Supported
Warm-up time
Less than 30 seconds
First print time
Less than 8 seconds
Duplex print
Supported (M017 only)
Interface option
USB 2.0, 10/ 100 Base - TX
Network
Protocol
TCP/IP, IPP
Memory
Standard
128MB
PCL: Windows XP, 2000/2003server, Vista, Windows 2008

server
Operation System
PS3: Windows XP, 2000/2003server, Vista, Windows 2008

server
Macintosh 10.2.8 -
M016/M017
1-4
SM Appendix
1.1.3 COPIER
1st copy speed
Less than 12 sec.

A4 (210 x 297mm) / Letter (215.9 x
Flatbed
279.4mm)
Maximum original size

A4 (210 x 297mm) / Letter (215.9 x
ADF
Single
279.4mm)/ Legal (215.9 x 355.6mm)

B/W: 20 cpm (A4), 21 cpm (LT)
Platen
FC: 20 cpm (A4), 21 cpm (LT)
Document
Multiple
Copy Speed
Copy
B/W: 20 cpm, FC: 20 cpm (A4),
ADF
B/W: 21 cpm, FC: 21 cpm (LT)
Multiple
Document
ADF
B/W: 20 cpm, FC: 10 cpm
Single Copy
Multiple copy
Up to 99
600 x 600 dpi (Flatbed), 600 x 300 dpi
Scanning
(ADF)
Resolution (H x V)
Printing
600 x 600 dpi
Grayscale
256 levels
Fix
50, 71, 100, 141, 200%
Custom
25 - 400% in 1% steps
Reduction / Enlargement
Copy mode
Text/Photo/Mixed
Memory copy
Yes
Auto-duplex copy
No
Interrupt copy
No
Combine copy
2 in 1, 4 in 1 (Only ADF)
SM Appendix
1-5
M016/M017
Appendix:
Specifications
APS/AMS
No/No
Auto Tray Switch
No
Directional Magnification
No
Directional Size Magnification
No
Photo Mode
Yes
Auto Start
No
User Program
No
Electronic Sorting
Standard (collation, ADF only)
Image Rotation
No
Series Copy
No
M016/M017
1-6
SM Appendix
1.1.4 SCANNER
Scanning Device
CCD array image-sensor

Scanner: 1200 x 1200 dpi
Resolution
Driver: Max. 19200 x 19200 dpi (interpolated)
Gray scale
256 levels
Scan modes/ speed

(A4, 200dpi,Compression)
Less than 5 sec.
Maximum
Platen
Width max: Up to 216mm, Length max: Up to 297mm
original size
ADF
Width max: Up to 216mm,
Scan Depth
16 bits color processing (input), 8 bits color processing

(output)
PC Interface
USB2.0, 10/100Base-TX
TWAIN Compliment
TWAIN, WIA
Scanner utilities and

Drivers
SM Appendix
Length max: Up to 356mm
TWAIN Driver, Scanner utility (PageManager)
1-7
M016/M017
Appendix:
Specifications
1.1.5 FAX
Network
PSTN/ PBX
Compatibility:
T30 (ITU-T Super G3)
Modem speed:
Automatic Fallback: 33600 bps
Transmission Speed
Approx. 3sec
Coding system:
MH/MR/MMR
Contrast control:
3 Level
Telephone
Connection
Answering Machine
Interface
Monitor Speaker
Standard: One connection
Standard
3 Level
ADF Width
139.7 to 215.9mm (5.5" to 8.5")
ADF Length
139.7 to 355.6mm (5.5" to 14")
Flatbed Width
216mm
Flatbed Length
297mm
Document size:
Scanning width:
Max. 215.9 mm (8.5")
Printing width:
Max. 215.9 mm (8.5")
Gray scale:
256 levels
Polling type:
None
Resolution:
M016/M017
Standard: 200dpi x 100dpi (8 dot/mm x 3.85 line/mm)

Fine/Photo: 200dpi x 200dpi (8 dot/mm x 7.7 line/mm)
1-8
SM Appendix
Scanning Speed
Less than 5 sec. (A4 SEF, 200 dpi)

Automatic Fallback: 33600, 31200, 28800, 26400, 24000,
Modem Speed
21600, 19200, 16800, 14400, 12000, 9600, 7200, 4800,

2400bps
SAF Memory
100 pages (ITU No.1 chart)
Memory Backup
1 hour
One-touch dial:
20
Abbreviated dial:
50
Broadcasting:
100 stations
Communication
source:
Public switched telephone network
PC Fax utility:
Available
Automatic re-dial
Available
Auto Answer
3-5 rings (Default 3 rings)
SM Appendix
1-9
M016/M017
Appendix:
Specifications
1.2 SUPPORTED PAPER SIZES
Supported, with size molded into tray. Need to select paper size by
operation panel/driver.
Supported but size is not molded into tray. Need to select paper size by
operation panel/driver.
Need to input paper size by operation panel and driver.
Not supported.
Input Tray
Type
SEF/
LEF
Size
Auto
Standard
Option
Bypass
Tray
PFU
Tray
Duplex
A4
SEF
210x297
B5
SEF
182x257
SEF
148x210
LEF
210x148
SEF
128x182
LEF
182x128
SEF
105x148
LEF
148x105
SEF
100 x 148
LEF
148 x 100
SEF
200 x 148
LEF
148 x 200
A5
B6
A6
Postcard
M016/M017
1-10
SM Appendix
Input Tray
Type
SEF/
LEF
Size
Auto
Standard
Option
Bypass
Tray
PFU
Tray
Duplex
Legal
SEF
81/2"x14"
Letter
SEF
81/2"x11"
SEF
51/2" x 81/2"
LEF
81/2" x 51/2"
Executive
SEF
71/4"x101/2"
SEF
8" x 13"
Foolscap
SEF
81/2" x 13"
Folio
SEF
81/4" x 13"
16 Kai
SEF
195 x 267
Env. #10
SEF
41/8" x 91/2"
SEF
37/8" x 71/2"
Env. C5
SEF
162 x 229
Env. C6
SEF
114 x 162
Env. DL
SEF
110 x 220
Width
100-216mm
Length
148-156mm
Width
90-216mm
Length
140-356mm
Half Letter
Env.
Monarch
SM Appendix
1-11
M016/M017
Appendix:
Specifications
Supported Paper Sizes
APPENDIX: SP MODE TABLES
Service Menu
2. APPENDIX: SP MODE TABLES
Appendix:
SP Mode
Tables
2.1 SERVICE MENU

See "Main Chapters" for "Service Program Mode.
SM Appendix
2-1
M016/M017
APPENDIX
TROUBLESHOOTING GUIDE
3. APPENDIX: TROUBLESHOOTING GUIDE

3.1 SERVICE CALL CONDITIONS
Appendix:
Trouble- shooting
Guide
See Main Chapters for "Service Call Conditions.
SM Appendix
3-1
M016/M017
3.2 ERROR MESSAGES

3.2.1 OVERVIEW
Error codes will be displayed on the LCD panel if the machine has a problem. These can
be viewed by a customer.
3.2.2 ERROR MESSAGES LIST
Cover Open
000
The front or top cover is open.

1.
Close the front or top cover.
2.
Replace the interlock switches or actuator mechanism.
AIO Set Error
010
Black AIO not set
Defective connection of the ID chip terminal on the (black) AIO
1.
Install the AIO.
2.
Reinstall or replace the AIO.
Waste Toner Bottle Set Error
014
Waste toner bottle not set
Disconnected or defective harness of the waste toner bottle set sensor
Defective waste toner bottle set sensor
1.
Install the waste toner bottle.
2.
Check or replace the harness of the waste toner bottle set sensor.
3.
Replace the waste toner bottle set sensor.
M016/M017
3-2
SM Appendix
Error Messages
030
No paper in the tray or tray not set in the machine
Paper size requested by the job does not match the paper in the tray
1.
Install the tray or put the correct size paper in the tray.
2.
Check the paper setting in the user menu mode.
Paper Selection Error: Feed and Exit

031
Paper size requested by the job does not match the paper in the tray
Selection error for the paper feed and paper exit location in duplex mode
Check the paper feed and exit location in the user menu mode.
Jam Error: No Feed from Tray 1

050
Paper slipped
Remove the paper jam at tray 1.
Jam Error: No Feed from Optional Tray

052
Paper slipped
Remove the paper jam at the optional tray (Tray 2).
Inner Jam Error: Registration/ Paper Exit

A sheet of paper stays at the registration sensor or paper exit sensor.
055
Paper slipped
Paper double feed
Remove the paper jam at the registration sensor or paper exit sensor.
SM Appendix
3-3
M016/M017
Appendix:
Trouble- shooting
Guide
Tray/Paper Selection Error
Paper Exit Jam Error: Paper Exit/ Fusing Unit

A sheet of paper stays at the paper exit sensor or winds around the rollers in the
056
fusing unit.
Paper slipped
A sheet of paper is wound around the rollers in the fusing unit
Remove the paper jam at the paper exit sensor or in the fusing unit.
Printing Error: No Paper

070
No paper in the tray
Put paper in the tray.
080
Toner Near End: Black AIO

Toner End: Black AIO
081
Black toner near-end or end
Replace the black AIO.
088
089
Waste Toner Bottle: Near Full

Waste Toner Bottle: Full
Waste toner bottle near-full or full
Replace
the
waste
toner
bottle.
M016/M017
3-4
SM Appendix
Error Messages
Color Registration (MUSIC) Error
999
Color registration (MUSIC) failure
This error is not displayed even if this error occurs. It is just logged. This error is
automatically recovered after the color registration (MUSIC) has been done
Appendix:
Trouble- shooting
Guide
successfully.
SM Appendix
3-5
M016/M017
3.2.3 FAX ERROR CODE

This section describes the dial, transmission (TX), and reception (RX) error codes that are
printed on the TX Report/Activity Report.
Basic error code structure

Error codes consist of six hexadecimal digits (05).
Digit 5 (far left)
TX or RX
TX: 1xxxxx
RX: 2xxxxx
Digit 4
Coding (MH/MR/MMR)
MH: x1xxxx
MR: x2xxxx
MMR: x3xxxx
Digit 3
MODEM mode
V27ter nonECM: xx1xxx

V29 nonECM: xx2xxx
V17 nonECM: xx3xxx
V33 nonECM: xx4xxx
V34: xx5xxx
V27ter ECM: xx9xxx
V29 ECM: xxaxxx
V17 ECM: xxbxxx
V33 ECM xxcxxx
M016/M017
3-6
SM Appendix
Error Messages
Digit 2
MODEM speed
2400: xxx1xx
4800: xxx2xx
7200: xxx3xx
9600: xxx4xx
Appendix:
Trouble- shooting
Guide
12000: xxx5xx
14400: xxx6xx
16800: xxx7xx
19200: xxx8xx
21600: xxx9xx
24000: xxxaxx
26400: xxxbxx
28800: xxxcxx
31200: xxxdxx
33600: xxxexx
SM Appendix
3-7
M016/M017
Error code table
Error Type
Error Description
Normal (No Error)
STOP
xxxx01
H/W Error
Xxxx1f
RX T1 Time
General
Out
Scanner Error
during TX
Memory Full
during RX
Error Code
0
Not logged in activity report
1xxx11
2xxx14
TX Job Lost
1xxx18
TX Job Error
TX Job deleted 1xxx19
Connection Fail
Dial failure
Dial Fail
Redial All
Failed
M016/M017
xxxx21
xxxx22
xxxx23
3-8
SM Appendix
Error Messages
Comm. Error
Error Description
TX T1 Time Out
xxxx31
V8 negotiation Fail
xxxx32
Retry Out
xxxx40
Too many FTT
xxxx41
Too many CRP
xxxx42
T2 Time Out
xxxx43
DCN received
xxxx44
Command Rec Error
xxxx45
Resp Rec Error
xxxx46
1. Phase-B
Error
Invalid
Command/Response RX
Image Data not
2. Phase-C
ready
Error
Phase-C Time Out
xxxx48
T1 time out after EOM
xxxx49
T2 Time Out
xxxx50
xxxx51
xxxx52
T2 Time Out
xxxx60
xxxx61
3. Phase-D
Error
xxxx62
Too many CRP
xxxx63
Too many PPR
xxxx64
SM Appendix
xxxx47
Remoter No RX capability
Retry Out
DCN received
Error Code
Appendix:
Trouble- shooting
Guide
Error Type
3-9
M016/M017
Error Type
Error Description
RNR time Out
Error Code
xxxx65
RTN/PIN Received,
xxxx66
EOR/ERR/DCN
Invalid
Command/Response
xxxx67
RX
Command Rec Error
xxxx68
Resp Rec Error
xxxx69
4. Phase-E
Error
V34 abort received
Time Out
xxxx70
modem hang-up
xxxx80
xxxx81
V34 t1 timeout,
5. Other
control channel error
general Comm
xxxx82
Error
V34 t1 timeout,
primary channel
xxxx83
error
M016/M017
3-10
SM Appendix
(M355)
PAPER FEED UNIT TK 1080
P a ge
Date
None
(M355) Paper Feed Unit TK 1080

TABLE OF CONTENTS
1. REPLACEMENT AND ADJUSTMENT .........................................1-1
1.1 EXTERNAL COVERS AND PAPER FEED UNIT....................................... 1-1
1.1.1 REAR COVER .................................................................................. 1-1
1.1.2 RIGHT COVER ................................................................................. 1-2
1.1.3 PAPER FEED UNIT .......................................................................... 1-2
1.2 PAPER FEED ROLLER ............................................................................. 1-4
1.2.1 PAPER FEED ROLLER .................................................................... 1-4
1.3 FRICTION PAD .......................................................................................... 1-6
1.3.1 FRICTION PAD ................................................................................. 1-6
1.4 PAPER FEED MOTOR AND GEARS ........................................................ 1-7
1.4.1 PAPER FEED MOTOR ..................................................................... 1-7
1.4.2 PAPER FEED GEARS ...................................................................... 1-8
1.5 PAPER TRAY BOARD ............................................................................... 1-9
1.5.1 PAPER TRAY BOARD...................................................................... 1-9
1.6 PAPER TRAY UNIT SET SWITCH .......................................................... 1-10
1.6.1 PAPER TRAY UNIT SET SWITCH ................................................. 1-10
1.7 SENSORS ............................................................................................... 1-11
1.7.1 PAPER FEED SENSOR ................................................................. 1-11
1.7.2 PAPER END SENSOR ................................................................... 1-11
SM
M355
Read This First

Safety and Symbols
Replacement Procedure Safety
Turn off the main power switch and unplug the machine before beginning any of
the replacement procedures in this manual.
Symbols Used in this Manual

This manual uses the following symbols.
: See or Refer to
: Screws
: Connector
: Clamp
: Clip ring
: E-ring
External Covers and Paper Feed Unit
1. REPLACEMENT AND ADJUSTMENT
Turn off the main power switch and unplug the machine before attempting any
procedure in this section.
1.1.1 REAR COVER

1.
Remove the paper tray unit from the main unit.
2.
3.
Rear cover [A] (
SM
x2).
1-1
M355
Paper Feed
Unit TK1080
(M355)
1.1 EXTERNAL COVERS AND PAPER FEED UNIT
1.1.2 RIGHT COVER

1.
Rear cover (
2.
Right cover [A] (
1-1)
x2).
1.1.3 PAPER FEED UNIT

1.
Right cover (
2.
Paper feed motor bracket (
3.
Paper feed roller shaft gear [A] (C-ring x1)
M355
p.1-2)
p.1-8)
1-2
SM
Paper Feed
Unit TK1080
(M355)
External Covers and Paper Feed Unit
4.
Release paper feed roller shaft [A] (C-ring x1, bushing x1).
5.
Paper feed unit [A] (
SM
x4)
1-3
M355
1.2 PAPER FEED ROLLER

1.2.1 PAPER FEED ROLLER
Remove the paper feed roller
p.1-2).
1.
Right cover (
2.
Remove a C-ring [A] and a bushing [B].
3.
Release the paper feed roller shaft [A].
M355
1-4
SM
Paper Feed
Unit TK1080
(M355)
Paper Feed Roller
4.
Release the hook [A] and then move the paper feed roller [B] to the right.
Reinstall the paper feed roller

1.
Attach the paper feed roller to the paper feed roller shaft.
2.
Reinstall the paper feed roller shaft correctly.
As shown in the above pictures, the paper feed roller shaft must be installed
behind the feeler [A]. The left picture [B] is correct. The right picture [C] is
incorrect.
3.
SM
Close the right cover first, and then close the rear cover.
1-5
M355
1.3 FRICTION PAD

1.3.1 FRICTION PAD
1.
2.
Turn the paper feed unit over, and release two hooks [A].
3.
Turn the unit over again, and remove the friction pad [B].
M355
1-6
SM
Paper Feed Motor and Gears
1.4 PAPER FEED MOTOR AND GEARS
1.
Right cover (
2.
Paper feed motor [A] (
SM
Paper Feed
Unit TK1080
(M355)
1.4.1 PAPER FEED MOTOR

p.1-2)
x2,
x1,
x1)
1-7
M355
1.4.2 PAPER FEED GEARS

1.
Right cover (
2.
Paper feed motor bracket [A] (
3.
Paper feed gears [A] (each C-ring x1)
M355
p.1-2)
x3,
x1,
1-8
x1)
SM
Paper Tray Board
1.5 PAPER TRAY BOARD
1.
Right cover (
2.
Paper Tray Board (
SM
Paper Feed
Unit TK1080
(M355)
1.5.1 PAPER TRAY BOARD

p.1-2)
x2, locking support x2,
1-9
x 4)
M355
1.6 PAPER TRAY UNIT SET SWITCH

1.6.1 PAPER TRAY UNIT SET SWITCH
1.
Paper feed unit (
2.
Feeler [A]
3.
Paper tray unit set switch [A] (hook x2)
M355
p.1-2)
1-10
SM
Sensors
1.7 SENSORS
Paper Feed
Unit TK1080
(M355)
1.7.1 PAPER FEED SENSOR

1.
Right cover (
p.1-2)
2.
Release the actuator [A] from the slot of the paper feed sensor [B]
3.
Paper feed sensor [B] (all hooks,
x1)
1.7.2 PAPER END SENSOR

1.
Right cover (
2.
Release the actuator [A] from the slot of the paper exit sensor [B]
3.
Paper end sensor [B] (all hooks,
SM
p.1-2)
x1)
1-11
M355

Manual de Servicio Ricoh 3400/3410

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M016/M017

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Ricoh Americas Corporation

REPLACEMENT AND ADJUSTMENT

4.6.3 POLYGON MIRROR MOTOR .................................................... 4-32

ECB (Engine Controller Board) ...................................................... 4-57

SYSTEM MAINTENANCE REFERENCE

Other Types of Reports .................................................................. 5-24

6.3.2 JAM MESSAGE LIST ................................................................. 6-14

M016/M017 SERVICE MANUAL APPENDICES

PAPER FEED UNIT TK 1080 (M355)

APPENDIX: TROUBLESHOOTING GUIDE

REPLACEMENT AND ADJUSTMENT

SYSTEM MAINTENANCE REFERENCE

Paper Feed Unit TK1080 (M355)

APPENDIX: SP MODE TABLES

Read This First

Health Safety Conditions

Observance of Electrical Safety Standards

Safety and Ecological Notes for Disposal

Dispose of replaced parts in accordance with local regulations.

Use of controls, or adjustment, or performance of procedures other than those

Symbols, Abbreviations and Trademarks

Short Edge Feed

Long Edge Feed

"Supported Paper Sizes"

1.2 MACHINE OVERVIEW

By-pass feed roller

Paper exit roller

By-pass feed tray

Paper feed roller

1.2.2 PAPER PATH

[A] Duplex section (For M017)

1.2.3 DRIVE LAYOUT

1.3 MACHINE CONFIGURATION

NA: Not Available

2.1 INSTALLATION REQUIREMENTS

Temperature Rage: 10C to 32C (50F to 89.6F)

Humidity Range: 15% to 80% RH

Areas directly exposed to cool air from air conditioning

Areas directly exposed to heat from a heating system.

Do not put the machine in areas exposed to corrosive gas.

Do not put the machine in areas with strong vibrations.

2.1.2 MACHINE LEVEL

2.1.3 MACHINE SPACE REQUIREMENT

2.1.4 POWER REQUIREMENTS

Make sure that the plug is tightly in the outlet.

Make sure that you ground the machine.

Input voltage level

NA: 120 V, TW: 110 V, 60 Hz: Less than 10 A

Permitted voltage fluctuation: 10%

2.1.5 INSTALLATION PROCEDURE

Paper Feed Roller

3.1.2 YIELD COUNTER

There are no PM parts in this machine.

Enter the "Maintenance Mode".

Select "Engine Maintenance", and then press "OK" key.

Select "Execute" and then press "OK" key.

Exit the "Maintenance Mode".

REPLACEMENT AND ADJUSTMENT

Before You Start

4. REPLACEMENT AND ADJUSTMENT