JOSEPH MARIO MARTINEZ

Phone: 520.308.7787
Email: jmoemartinez@gmail.com

Tucson, AZ 85741

SENIOR BUSINESS ANALYST

A top-performing Management and Leadership Doctoral student as well as Senior Business Analyst credited with
combining business management methodology, effective leadership and communication, and data analysis to increase
revenue and decrease operating costs. Strong expertise in the areas of Healthcare as well as hiring and training of new
and long-time employees, improving customer service, and ensuring proper time management of projects. Highly
accomplished in developing cross-functional teams of technicians and students as well as information systems
administration.

AREAS OF EXPERTISE

Information Systems Administration

Emotional Intelligence
Business, Data Analysis
Healthcare

Leadership
Organization Feedback
Team, Project Management
Educator, Coaching

Business Process
Improvement
Training, Development
Time Management

KEY SKILLS ASSESSMENT

LEADERSHIP Develop and implement strategic and tactical business strategies and methodologies by utilizing
effective communication and planning to direct teams and students, increasing team cohesion.
TEAM MANAGEMENT Trained and developed individuals and teams of technicians regarding all aspects of
organizational procedures and policies, increasing revenue for companies.

PROFESSIONAL E XPERIENCE
COMMUNITY PARTNERS INCORPORATED , TUCSON, AZ
SENIOR DATA ANALYST

Leads cross-functional teams analyzing and understanding operational impacts and opportunities of technology
changes and business metrics.
Maximized company revenue by capitalizing on industry changes and reduced operating costs by 15% by
streamlining processes using SQL, various OLAP tools, and analysis.
Implements new and improved processes and policies and identified bottlenecks.
Advises executive-level management on the effectiveness of strategies, selling programs, and initiatives.
Monitors costs, timescales, and resources used to achieve development strategies and served as contact for
project scheduling and changes.

COVENTRY HEALTH CARE, TUCSON, AZ

INFORMATION ADMINISTRATOR ANALYST

2007 2013

Developed organizational change management strategies and metrics used to identify inefficiencies and areas for
improvement.
Documented process flows and development requirements for functional improvements and enhancements.
Conducted activity-based analysis of business processes and made recommendations based on findings,
improving overall organizational processes.
Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
Elicited stakeholder feedback through team meetings.

PIMA COMMUNITY COLLEGE, TUCSON, AZ

PHARMACY PROGRAM INSTRUCTOR

2013 PRESENT

2004 2009

Encouraged critical thinking and discussion for Pharmacy Technician Program by using various teaching
techniques including team exercises, open dialogue for questions, clear communication, and active learning
strategies using constructive participation, clear expectations, and planning.

JOSEPH MARIO MARTINEZ

Resume, Page 2

Increased concentration, participation, and progress of student accountability by combining discipline plan with
effective measures and various lesson plans.
Encouraged student learning and built a community within the classroom by employing real-world activities and
pharmacy techniques.
Coached students on how to enter new patient profiles and prescriptions into medication input software system.
Worked closely with other instructors and students regarding the procedure of inputting software safely and how
to accurately dispense medication.
Maintained proper compliance of logs including those for refrigerator temperatures and IV hood maintenance.

OSCO DRUG/CVS PHARMACY , TUCSON, AZ

SENIOR PHARMACY TECHNICIAN SUPERVISOR

2001 2009

Interviewed, hired, and trained new pharmacy technicians ensuring proper professional development.
Maximized customer service by developing, implementing, and monitoring programs.
Managed pharmacy inventory through proper medication ordering returns and inter-store transfers.
Extended patient engagement with extra counseling and follow-up adherence calls.
Participated in Patient Pharmacist Partnership Program for disease state management and communicated
effectively with all staff to increase professional development.
Conducted drug utilization reviews, drug interventions, and therapy management.
Increased efficiency and minimization of patient wait times by successfully directed operations.
Completed paperwork and entered prescription and insurance billing information into patient profiles,
showcasing excellent time management skills.

E DUCATION & CERTIFICATIONS

Doctorate of Management, In-Depth Exploration in Leadership, University of Phoenix, Tucson, AZ, Expected 2017
Master of Business Administration, Organizational Leadership, Northern Arizona University, Flagstaff, AZ, 2013
Bachelor of Business Administration, Information Systems, University of Phoenix, Tucson, AZ, 2010
Certified Business Analysis Professional, International Institute of Business Analysis, 2010