Job Title: Programme Support Officer

Salary: 598,544/- to 662,395/- gross per annum + medical

reimbursement, provident fund, gratuity and medical insurance
Contract Status: Open Ended
Based: New Delhi, India
Closing date: 8th March 2015
Job reference: India/2015/0201

About us
Change Alliance Pvt Ltd is an exciting organisation which has a vision to
change lives through inclusive and sustainable development. We provide
professional consultancy, advisory and managerial services to bridge the
social and economic gap and make growth inclusive and sustainable. We
are committed to working in partnership as a catalyst for change and we
understand the need to bring strategic stakeholders together to tackle
complex challenges in a fast moving development landscape.
Change Alliance purpose is to provide a range of technical management
services to various stakeholders that includes development (both
national and international), private sector and government. These could
include:

Design and management of large, medium and small scale

programmes
Baseline studies, monitoring and evaluation, reviews and impact
assessments
Programme and financial accompaniment services
High-quality technical and impact advisory services
Training, capacity building and mentoring
Advice and tailored management support and services on corporate
social responsibility (CSR ) programmes

About the role

The role main focus is to support the work of Change Alliance and assist the
programme team for effective management of partnership portfolio. Also to
provide necessary administration support, coordination, communications with
various external clients and internal teams.
About you
1

We are seeking a candidate with relevant experience in providing administrative

support. The ideal candidate will have knowledge of development sector,
effective communication skills, data analysis and documentation.
The role may require occasional travel to meet the demands of the work.
Further information
We value the contribution each person makes to the success of our organisation;
we will offer appropriate rewards and benefits that will ensure you enjoy a good
work/life balance.
We value diversity and aspire to reflect this in our workforce. We welcome
applications from people from all sections of the society, irrespective of caste,
ethnicity, gender, disability, sexual orientation, religion or belief. We encourage
applications from socially excluded communities, ie SCs (Dalits), STs (Adivasi),
religious minorities, people living with disabilities and especially women
candidates are encouraged to apply.
How to Apply
To apply for this post please fill up the application form along with the other
information requested for. The completed form may be mailed to
jobs@changealliance.in ; alternatively, your completed application form can be
printed and posted to us at:
Change Alliance Pvt Ltd
D-25-D, South Extension Part II
New Delhi
India 110 049
Please demonstrate your suitability for this post by giving answers to the
following questions: Using advice on completing your application may help
you formulate your answers. (Demonstrating key competencies)
Build Partnerships
Tell us about a time when you worked in a helpful and cooperative way with
others and provided help to them without being asked.
Steward Resources
Give us an example of when you managed your time effectively.
Deliver Results
Please tell us about a time when you were particularly conscious of the quality
of your work and how you ensured it met the standards required.

Only short-listed candidates will be contacted. If you have not been contacted by
12th March please assume your application was unsuccessful.
Closing date: 5 PM, 8th March 2015
Job reference: India/2015/0201
Interview date: week commencing 16th March (tentative 18th March)

Basic information
Job title

Programme Support Officer, India

Department

International

Location

India

Reports to (Job Title)

Head of Programmes

Matrix manager if applicable (Job Title)

n/a

Direct reports (Number or Not applicable)

n/a

Overall people management responsibility

n/a

Matrix management responsibility (Number or N/a)

n/a

Budgetary responsibility (Amount or Not applicable)

n/a

Child protection clearance required

Not required

Expected travel per annum

Occasional travel

On call/unsocial hours

No

Role definition
Role purpose

The role main focus is to support the programme team of Change Alliance and
assist the Head of Programme in managing partnerships portfolio, including data
analysis. The individual will provide necessary administrative support for the local
office team and have frequent contact with external clients and other
stakeholders, whilst supporting communications and documentation.

Role context
The Programme Support Officer (PSO) is expected to work closely with Head of Programme. The
role is key in supporting the programme team in managing programme portfolios and projects within
India. The role may have occasional travel. PSO will need to coordinate and work closely with the
internal and external stakeholders.
Key outcomes

Effective and efficient overall administrative systems and procedures including communication
support for the India Programme in place. Information and data management developed, easy
to access and circulated, especially internally
All administration related to grant approvals, transfers to partners and emergency support
work to be adhered in accordance with Change Alliance policies and procedures. All receipts,
reports and other documentation from partners accurately recorded and filed both manually &
electronically.
Support provided to the programme team with documentation for consultation and learning
events, policy papers, reports and other programme related documents.

Information provided for production of reports for institutional donors, support to programme
staff for project files maintained.

Coordinate visits of various stakeholder, and team meetings facilitated and supported

Surge capacity for programme support ensured when needed.

Role requirements
External

Liaising with external stakeholders as required to ensure effective support is provided

to the Change Alliance

Internal

Liaising with internal stakeholders and colleagues at all levels to ensure effective
support is provided to the India Programme team
Share knowledge and best practice across the organisation
Close working relationship with other country programme staff across the
International Department and with relevant staff especially in Finance, IT, HR and
Programme Performance

Decision making
Works closely with country team, providing quality programme support to the India programme.
Identifies systems and compliance issues or dysfunctions or areas where additional support is
required, and takes appropriate action to rectify the situation.
Analytical skills
Tasks involve analysis and choosing between options, where the solution is not always obvious and
where considerable initiative and judgement is required
Developing self and others
Will advise others on specialist or technical issues.

Person specification

Applied skills/knowledge and expertise

Essential

Educated to degree level or equivalent in a relevant discipline

Excellent English and good understanding of spoken Hindi
Considerable experience in supporting development programmes and programme staff
Sound knowledge of Office programmes including MS Word, Outlook and Excel
Experience in developing and working with technical spreadsheets for financial and
information management, including use of web / intranet-based systems.
Experience with budget monitoring and financial analysis.
Ability to work self-directed, using own initiative to identify and resolve routine problems
Excellent communication skills and ability to build cross-cultural relationships, including
remotely across geographic boundaries.
Experience in supporting the production of financial and narrative reports to donors
Ability to maintain confidentiality and use discretion where appropriate.

Desirable

Experience of working with an international NGO or with an institutional donor.

IT competency required
Intermediate

Competency profile
LEVEL 1: You are expected to be able to:
BUILD PARTNERSHIPS
Work in a reliable, helpful and cooperative way with all colleagues and provide help to
others without needing to be asked.
Willingly participate in team work and contribute ideas, including those that may be
beyond your own or your teams role.
Keep others informed about what is going on in your own work area.
Treat everyone with courteousness, dignity and respect, accepting that people are
different and have different views.
Act and behave consistently with what you say.
COMMUNICATE EFFECTIVELY
Communicate clearly and concisely, verbally and in writing.
Pass on a clear message or information promptly and accurately.
Ask additional questions to clarify when needed.
Explain things simply and in a different way if someone appears not to have
5

understood.
Be aware of how your actions and words impact on others and adapt if necessary.
STEWARD RESOURCES
Use resources economically, whether these are Change Alliance resources or wider
environmental resources.
Recognise that time is a resource and take responsibility for managing your time
effectively.
DELIVER RESULTS
Agree your work plan, keep track of your own progress and keep others informed.
Check the quality of your own work and deliver to expectations.
Seek clarification and support from your manager when needed and to ensure appropriate
sign-off.
Respond promptly to the requests of others, seeking guidance on priorities and workload
when needed.
Consider the consequences of your actions, including the impact on your work and
colleagues.
Take personal responsibility for your actions.

REALISE POTIENTAL
Question and ask for information and advice to address your own knowledge and skills
gaps in order to learn.
Regularly ask for and act on feedback on own performance.
Assist others by showing how to complete tasks.
Demonstrate concern for the wellbeing of others.
Act and behave consistently in line with Change Alliances values.
STRIVE FOR IMPROVEMENT
Demonstrate openness to change.
Respond quickly and helpfully to new initiatives.
Find ways to make improvements in your work.
Show initiative when faced with problems.
Willingly share knowledge and information that may help others.

DATE CREATED

12/01/2015

Further details of specific tasks and duties will be agreed with the line manager as part of the
performance agreement. Any reasonable duty may be assigned that is consistent with the nature of the
job and its level of responsibility.
This role profile is not prescriptive; it merely outlines the key behaviours the role-holder requires to be
successful in the role; the key behaviours and responsibilities are subject to change. Any changes will be
made in consultation with the role-holder.
You will be expected to abide by the Code of Conduct, policies and procedures within Change Alliance
which may be updated from time to time.