PAUL HEINRICH (PMP)

Expert in Facility Operations and Services

Chantilly, Virginia 20152
Mobile: (571) 237-5331
Email: heinrpa@verizon.net

U.S. Army Veteran

U.S. Citizen

OBJECTIVE
Facility Operations and Services
DC Metro

SUMMARY OF QUALIFICATIONS

Masters degree and over twenty years of experience at the senior director level in
healthcare facility operations to include the management of 13 Kaiser Permanente
medical centers and operational oversight of 5 service lines: primary care, urgent
care, and surgical services and specialties, OB/GYN and Pediatrics
Twenty years of experience in financial management, budgets, forecasts, variance
analysis, 15 years managing profit and loss ($15 million) and the revenue cycle
Developed communication plans and work in progress reports for projects and new
programs, policies and procedures, safety, regulatory compliance, reward and
recognition, and work force management
Professional presentations to boards of directors, government agencies, corporate
presidents and executive leadership teams
Project Management Professional with leadership responsibility for space planning,
new construction, renovations and IT projects to include strategic planning of scope,
schedule, costs, quality, human resources, communication, risk and procurement for
38 healthcare related projects and programs
Kaisers chairman of asset management team and strategic planning committee for
capital acquisitions and environmental health, work place safety and regulatory
compliance (HEDIS,JCAHO,OSHA,CMS HCAHPS)
Advanced expertise in analytical problem solving methodologies such as DMIAC (six
sigma) and the logical framework
Regional and national contracting and purchasing authority for supplies and capital
acquisitions for Kaiser Permanente and the Inova Health System ($300 million)
Extensive experience managing building services such as maintenance, construction
and renovations, security, housekeeping, telecommunications, grounds and supply
chain logistics

WORK EXPERIENCE
OMNI Corporation (DOD)
6801 Telegraph Road, Alexandria, Virginia

Project Manager (Department of Defense)

2013 - 2014

As a Senior Management Official, coordinate directly with the government on a daily bases to
ensure total mission support of the Washington Headquarters Base Operations Support
Services Operation for the Defense Logistics Agency and US Court of Appeals Interim 8
month contract expired in May.

Contact with full authority to act on behalf of the Omni Corporation relative to
meeting contract requirements, for grounds, maintenance, custodial, and
subcontractor management
Supervised and coordinated on time and on budget roof replacement, HVAC and
life safety upgrades and replacement of water mains
Responsible for all managerial, supervisory, and technical functions at contract
sites
Directed subcontractors and ensure contractor compliance with all subcontract

agreements
Implemented an effective quality control program emphasizing continuous
improvement and deficiency prevention, compliant with quality control measures ,
internal controls, safety practices, OSHA standards, client and company policies
Ensured compliance with contract, customer and company requirements, policies
and procedures
Ensured compliance with environmental, safety and security requirements
Employed innovative techniques, quality initiatives, business practices
improvements and cost cutting measures to increase the level of service within
budget limitations
Ensured the provision and availability of equipment, material, supplies and
services necessary to perform contracted services in an uninterrupted manner
Maintained accountability for company and customer , vehicles, property,
materials supplies and equipment

Kaiser Permanente

6501 Loisdale Ct, Springfield, Virginia 22150

Founded in 1945, Kaiser Permanente is one of the nations largest not-for-profit health plans,
serving approximately 9.5 million members.

DIRECTOR HEALTH PLAN OPERATIONS

2009 2011

Chief operations officer for 13 medical centers (over 1million square feet)

Recruited and trained, three regional managers, wrote facility charter and
developed policies and procedures for facility operations

Managed 50 FTEs and three direct reports (regional managers): 35 buyers and
material handlers, 8 RNs, 12 administrative assistants, sterile processing
manager

Due to budget application failure, designed first activity based budgets for 13
medical centers ($12 million)

Revised and automated environmental health, safety and regulatory compliance

program for 1000 medical professionals that increased ratings from 70 to 99.5%

Management oversight to environmental services, maintenance and engineering,

security, grounds, parking and administrative services

Created strategic capital acquisition plan in partnership with the physician and
chief ($50 million) and wrote the first five year plan

Project lead for renovation and replacement of pharmacies, roofs, windows,

parking garages, colors, paint, furniture, IT, offices and equipment instillation

One year member on steering committee for architecture and design of $65
million medical center

SMALL BUSINESS ADMINISTRATION

13221 Woodland Park Rd, Herndon, Virginia 20171
The Office of Disaster Assistance's mission is to provide low interest disaster loans to
businesses of all sizes, private non-profit organizations, homeowners, and renters to repair or
replace real estate, personal property, machinery & equipment, inventory and business assets
that have been damaged or destroyed in a declared disaster.

SUPERVISOR LOGISTICS BRANCH

2008 - 2009

Office of Disaster Assistance

Supervision of the Logistics Branch of the Office of Disaster Assistance.
Facility management, procurement (materials management), IT, space planning, construction,
mail, furniture, telecommunications, supply, equipment inventory

Space planning and office moves for 50,000 square feet of Class A office space
Wrote the requirements analysis, statement of work, and was the project manager for
design and engineering of 10,000 square foot national training center
National responsibility for the procurement and accountability of ODA government
assets to include, furniture, IT, and personal property wrote first report of survey
for the Inspector General
Administered national contracts for the procurement of goods and services
Managed lease and all subcontractors

INOVA HEALTH SYSTEM/FAIRFAX HOSPITAL

7969 Wellingford Dr., Manassas, Virginia 20109
Inova is a not-for-profit health care system located in the Washington, D.C. metropolitan area,
serving over two million people with over 1,700 licensed beds based in Northern Virginia.

DIRECTOR/CEO/COO

1988 2008

Chief Executive for Healthcare Textile Services doing business in supply chain logistics for the
procurement of inventory, processing, distribution, warehousing and transportation of linen,
laundry and uniforms for thirteen hospitals (4000 licensed beds). Profit and Loss with $15
million in revenue, $12 million in direct expenses, 200 million in assets and inventory, 145
employees and six direct reports.

In completion with 500 departments, Inova Health System best practice for service
excellence, employee productivity and satisfaction
Procurement, sales, marketing, contracting, customer service to 13 hospitals, 50
ambulatory centers and regional inventory management
Cost management consulting and customer service
Administrative operations such as procurement, payables, receivables and collections
Project manager on $15 million construction project and $5 million in renovations
National benchmark PricewaterhouseCoopers and Macon-Peer for employee
productivity and process improvement activities, Great Place to Work and Gallop
Employee satisfaction
Served as chair and co-chair on Inovas panel of experts, work force management
team, department director advisory council, employee and management team
reward and recognition task force; executive owner of supply expense reduction team
with $150,000 in documented savings for supplies
Emergency preparedness and business continuity on a state and federal level

TECHNICAL SKILLS
Contracts, process improvement, capital planning and forecasting, telecommunications, work
flow analysis, asset management and inventory, vendor management, Lean, Six Sigma,
supply chain logistics, value engineering , environmental, health and safety, gap analysis,
quantitative statistics, inventory systems, facility maintenance and life safety systems, report
generators; mailing systems, e-commerce-proprietary, Cisco, Oracle; supply management
systems, cost and management reports; security systems e.g. ADT; teleconferencing (VoIP),
time and attendance systems, Share Point, KPIs, Metrics, Performance Based Job Descriptions

EDUCATION

M.S. General Administration/Management Information Systems

University of Maryland
College Park, MD.
Graduation: September 1990

B.S. Business Administration

Frostburg State University
Frostburg, MD.