SURVEY QUESTIONNAIRE

We are seeking your feedback on a variety of HR processes and Performance. We

would like you to rate our department on responsiveness, timeliness, expertise, and clarity
using the definitions below. This questionnaire is designed to determine the factors that are
most important to you as an employee of .. . Your kind and patient
response would enable us to complete the survey. Please note that this is an academic
exercise and no part of the findings will be disclosed to any quarters. Please indicate your
job level:
Part One: RESPONDENTS INFORMATION.
Name: ___________________________________________________________ (optional)
Age: ____________ years;

Position: ______________________________________

Gender: Male / Female. Education Level:

Seniority:

Years

Department:
Division:
Contact Number: _____________________________ (optional)
Part Two: Company Information
A. Number of employees in the Branch :
o
o
o
o

Less than 100

100 person to 500
500 person to 1000
More then 1000

B. Year of operation :
o
o
o
o

Less than 10
10 to 20 years
20 to 30 years
More than 30 year

Part Two: Human Resource Management Practices

Please circle each of the item below with regard of Human Resource
Management Practices of your Bank
Human Resource Planning
A. Firm Forecasts personal requirement on a timely basis
B. Firm Has spent a great amount of money on selecting Staff
C. A large number of people are involving in HR planning in firm
D. Structured and Standardized interviews have been used in firm

Level of agreement

1
1
1
1

2
2
2
2

3
3
3
3

4
4
4
4

5
5
5
5

1
1
1

2
2
2

3
3
3

4
4
4

5
5
5

1
1
1

2
2
2

3
3
3

4
4
4

5
5
5

B. Employees normally go through various training program every year

C. Firm provide formal training to promote skills to new hires as well as

to promoted or existing employees
Team Work
A. Firm always gets teams opinion and ideas before making any
decision
B. Firm forms focused group to solve problems
Employee participation
A. In firm, employees are allowed to make many decisions
B. Employees are often encouraged to suggest improvement in the way
jobs done

1
1

2
2

3
3

4
4

5
5

Staffing Practices
A. Firm Adopt selectivity in hiring
B. The focus of staffing in firm is for
1. Manual And Physical Skills
2. Technical Skills
3. Problem solving skills
Incentive Practices
A. Firm has favorable incentive practices to encourage employee to
achieve the firms objectives
B. Firm has very fair incentive practices aimed at rewarding people who
accomplish their goal.
C. Firm has incentive practices which really recognize people who
contribute to most to firm
Performance Appraisal
A. Firms uses performance based appraisal
B. Firm uses employees self-ratings on performance
C. Superiors in firm frequently discuss performance with subordinates
Training Program
A. Extensive training programs are provided for employees in firm

1. Indicates Strongly Dis-agree

2. Indicates Dis-agree
3. Neutral
4. Agree
5. Strongly Agree

Part Four: Firms performance

Please encircle a number that most closely reflect your choice or opinion.

Please circle the level of achievement

on each of the items below with regard
to firms performance

Level of Achievement

Very
Low

Low

Neutral

High

Very
High

Compare to past year, Rate the level of

A. Increase in employee productivity
B. Reduction in employee absenteeism

1
1

2
2

3
3

4
4

5
5

2.Financial Performance
Compare to your competitors firms A. Sale Growth Rate
B. Market Share Percentage

1
1

2
2

3
3

4
4

5
5

1. Non-Financial performance

Part Five: Your Opinion

How would you rate your overall satisfaction with the HR department?
o
o
o
o
o

Very Satisfied
Somewhere Satisfied
Neutral
Somewhere Dissatisfied
Very Dissatisfied

What are the three most significant actions HR can take to help you succeed as a
manger?
(1)
(2)
(3)

What should HR be doing that HR is not currently doing?

If any Comments:

------------------------------------------------------------------------------------------Thank you, for your nicest corporation!