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RM MHMThesis Jigar
RM MHMThesis Jigar
Research Methodology:
The research was based on understanding the key factors that an individual uses to judge the facilities
in an office building. Here the individual can be classified into the following categories:
The Builder
The Broker
The research tools used for the survey were in the form of questionnaire, semi structured interviews
and a scenario building exercise.
Questionnaire:
The questionnaires were designed in two parts and aimed at facilities managers and end users
respectively.
Part 1:
This questionnaire was designed to understand the basic facilities that are provided in office buildings.
It included the quantitative aspects of utilities and also the qualitative aspects of the management of
the utilities. The Questionnaire was aimed at the Facilities Manager. It included closed ended
questions in order to get a comparative for the parameters that are set to measure the quality of
services in the office buildings. The open ended questions give a list of utilities that are provided apart
from the ones mentioned in the questionnaire, also these questions were aimed at understanding the
management structure and the management of the provided utilities.
The Questionnaire covers the following heads:
1. General data
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Electricity
g. HVAC
h. Fire fighting measures
i.
Information technology
j.
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The Builders were interviewed in order to understand how the project was conceived and what the
service provided in the office building were.
The Client (Office owner) were asked about the parameter that played a key part in decision of
choosing the office space.
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Sampling:
The office buildings chosen would be of the same scale and type. These offices will be located in
different zones of the city.
N
Sampling for stake holders:
Facilities Manager:
To understand each building chosen the FM Head was interviewed and questionnaire was filled
through the interview.
One from each building chosen.
Client:
Depending on the occupancy of the building a random sample will be done based on the location of
the office in the premises.
Minimum of 4 offices based on the location in the complex. (North, South, East and West)
End User:
A random sample will be selected from the office buildings based on the location of the office in the
complex and the floor of the office occupied.
Minimum 3 from each floor and each direction.
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Interviews:
Builder
Client
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What is the annual costs attached to the office space in terms of maintenance? Break up and for what
services?
What is the kind of parking space allotted to you? Is there a separate visitors parking?
Broker
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