Bharti Airtel Limited is an Indian multinational telecommunications services company

headquartered in New Delhi, India. It operates in 20 countries across South Asia, Africa, and
the Channel Islands. Airtel provides GSM, 3G and 4G LTE mobile services, fixed line broadband
and voice services depending upon the country of operation. It is the largest cellular service
provider in India, with 192.22 million subscribers as of August 2013. Airtel is the largest mobile
operator in South Asia and the fourth largest in the world by subscriber base.
Airtel is credited with pioneering the business strategy of outsourcing all of its business
operations except marketing, sales and finance and building the 'minutes factory' model of low
cost and high volumes. The strategy has since been adopted by several operators. [8] Airtel's
telecom equipment is provided and maintained by Ericsson and Nokia Solutions and
Networks[9] whereas IT support is provided by IBM. The transmission towers are maintained by
subsidiaries and joint venture companies of Bharti including Bharti Infratel and Indus Towers in
India.[11] Ericsson agreed for the first time to be paid by the minute for installation and
maintenance of their equipment rather than being paid up front, which allowed Airtel to provide
low call rates of
1/minute (US$0.02/minute).

History:
In 1984, Sunil Mittal started assembling push-button phones in India, [13] which he earlier used to
import from a Taiwan company, Kingtel, replacing the old fashioned, bulky rotary phones that
were in use in the country then. Bharti Telecom Limited (BTL) was incorporated and entered into
a technical tie up with Siemens AG of Germany for manufacture of electronic push button
phones. By the early 1990s, Bharti was making fax machines, cordless phones and other
telecom gear.[14] He named his first push-button phones as 'Mitbrau'.[15]
In 1992, he successfully bid for one of the four mobile phone network licences auctioned in India.
[14]

One of the conditions for the Delhi cellular license was that the bidder have some experience

as a telecom operator. So, Mittal clinched a deal with the French telecom group Vivendi. He was
one of the first Indian entrepreneurs to identify the mobile telecom business as a major growth
area. His plans were finally approved by the Government in 1994 [13] and he launched services
in Delhi in 1995, when Bharti Cellular Limited (BCL) was formed to offer cellular services under
the brand name AirTel. Within a few years Bharti became the first telecom company to cross the
2-million mobile subscriber mark. Bharti also brought down the STD/ISD cellular rates in India
under brand name 'Indiaone'.[13]
In 1999, Bharti Enterprises acquired control of JT Holdings, and extended cellular operations to
Karnataka and Andhra Pradesh. In 2000, Bharti acquired control of Skycell Communications, in
Chennai. In 2001, the company acquired control of Spice Cell in Calcutta. Bharti Enterprises
went public in 2002, and the company was listed on Bombay Stock Exchange and National Stock
Exchange of India. In 2003, the cellular phone operations were rebranded under the single Airtel

brand. In 2004, Bharti acquired control of Hexacom and entered Rajasthan. In 2005, Bharti
extended its network to Andaman and Nicobar. This expansion allowed it to offer voice services
all across India.

Airtel Centre, Gurgaon

Airtel launched "Hello Tunes", a Caller ring back tone service (CRBT), in July 2004 becoming to
the first operator in India to do so. The Airtel theme song, composed by A.R. Rahman, was the
most popular tune on that year.[16]
In May 2008, it emerged that Airtel was exploring the possibility of buying the MTN Group,
a South Africa-based telecommunications company with coverage in 21 countries in Africa and
the Middle East. The Financial Times reported that Bharti was considering offering US$45 billion
for a 100% stake in MTN, which would be the largest overseas acquisition ever by an Indian firm.
However, both sides emphasize the tentative nature of the talks, while The Economist magazine
noted, "If anything, Bharti would be marrying up," as MTN has more subscribers, higher
revenues and broader geographic coverage.[17] However, the talks fell apart as MTN group tried to
reverse the negotiations by making Bharti almost a subsidiary of the new company.[18] In May
2009, Bharti Airtel again confirmed that it was in talks with MTN and the companies agreed to
discuss the potential transaction exclusively by 31 July 2009. Talks eventually ended without
agreement, some sources stating that this was due to opposition from the South African
government.[19]
In 2009, Bharti negotiated for its strategic partner Alcatel-Lucent to manage the network
infrastructure for the fixed line business. Later, Bharti Airtel awarded the three-year contract
to Alcatel-Lucent for setting up an Internet Protocol access network across the country. This
would help consumers access internet at faster speed and high quality internet browsing on
mobile handsets.[20]
In 2009, Airtel launched its first international mobile network in Sri Lanka. [21] In June 2010, Bhartil
acquired the African business of Zain Telecom for $10.7 billion making it the largest ever
acquisition by an Indian telecom firm.[22] In 2012, Bharti tied up with Wal-Mart, the US retail giant,
to start a number of retail stores across India.[23] In 2014, Bharti planned to acquire Loop
Mobile for INR 700 crores, but the deal was called off later.
Corporate structure:

Airtel has two distinct Customer Business Units (CBU) with focus on B2C (Business to
Customer) and B2B (Business to Business) segments. Airtel's B2C business unit deals with
servicing the retail consumers, homes and small offices providing mobile, fixed line, DTH and mcommerce services while the B2B unit deals with large corporate accounts.
Telemedia:
Under the Telemedia segment, Airtel provides broadband internet access through DSL, internet
leased lines as well as MPLS (multiprotocol label switching) solutions, as well as IPTV and fixed
line telephone services. Until 18 September 2004, Bharti provided fixed line telephony and
broadband services under the Touchtel brand. Bharti now provides all telecom services including
fixed line services under a common brand airtel. As of September 2012, Airtel provides
Telemedia services to 3.3 million customers in 87 cities.[33] As on 30 November 2012, Airtel had
1.39 million broadband subscribers.[34]
Airtel Broadband provides broadband and IPTV services. Airtel provides both capped as well as
unlimited download plans. However, Airtel's unlimited plans are subject to free usage policy
(FUP), which reduces speed after the customer crosses a certain data usage limit. In some
plans, Airtel provides only 256kbit/s beyond FUP, which is lower than the TRAI specified limit of
half the subscriber's original speed.[35][36] The maximum speed available for home users is
16Mbit/s.
In May 2012, Airtel Broadband and some other Indian ISPs temporarily blocked file sharing
websites such as vimeo.com megavideo.com, thepiratebay.se etc. with out giving any legal
information to the customers.[37]
Digital television:
The Digital TV business provides Direct-to-Home (DTH) TV services across India under the
brand name Airtel digital TV. It started services on 9 October 2008 and had about 7.9 million
customers at the end of December 2012.

Enterprise:
The Enterprise business provides end-to-end telecom solutions to corporate customers and
national and international long-distance services to telcos through its nationwide fibre optic
backbone, last mile connectivity in fixed-line and mobile circles, VSATs, ISP and international
bandwidth access through the gateways and landing stations. It has two sections under it.

Mobile data service

The different services under mobile data are BlackBerry services, a web-enabled mobile email
solution working on 'Push Technology', USB modem that helps in getting instant access to
Internet and corporate applications, Airtel Data Card that gives the liberty to access the internet
anytime, Easy Mail is a platform that provides access to personal/corporate e-mails independent
of handset operating system and application services that shorten the queues at the billing
section, off-load the pressure on the billing staff and bring convenience to the user.

Enterprise business solutions

There are two kind of solutions offered by Airtel. One is GPRS Based Solutions like mobile
applications tools for enterprise, TrackMate, automatic meter reading solutions etc. and the other
is SMS Based Solutions like interactive sms, bulk sms, inbound call center solutions.

Android-based tablet
Beetel Teletech Ltd., a unit of Bharti Enterprises Ltd., on 18 August launched a 9,999 ($220) 7inch tablet in India based on Google Inc.'s Android operating system. The offering is intended to
capitalise on the expected demand for cheap computing devices in the world's fastest-growing
and second-largest mobile phone market.

Domestic operations:
Airtel is the largest provider of mobile telephony and second largest provider of fixed
telephony in India, and is also a provider of broadband and subscription television services. It
offers its telecom services under the "airtel" brand, and is headed by Sunil Bharti Mittal.

objective
The Company is committed to maintaining the highest standard of conduct and
professionalism and towards this end has formulated a policy that will provide clarity about
the method and process for stakeholders to voice genuine concerns about unprofessional
conduct in breach of this Code. This policy should be read in conjunction with bharti's
code of conduct.
This policy aims to:
1.Provide an independent forum by means of the Office of the Ombudsperson, for
employees and external stakeholders of the company to raise concerns and complaints
about improper practices which are in breach of the bharti Code of Conduct.
2. Put in place a fair and equitable inquiry process and redressal mechanism
3.Reassure employees and other stakeholders raising the concerns, that each one will be
fully protected against possible reprisals, intimidation, coercive action, dismissal,
demotion or victimization when a serious and genuine concern of apparent unprofessional
conduct has been made in good faith

scope of policy

This policy is applicable to all employees of the Bharti Group, and to all other
stakeholders interacting with the Bharti Group. It allows those individual employees and
other stakeholders to raise concerns, issues or information of acts or conduct that are in
breach of the company's Code of Conduct.
This policy provides advice and guidance on the procedures to be followed.

who can raise concerns?

Any employee - be it full-time, part-time or associate employee - or external stakeholder
(e.g. strategic partners, vendors, suppliers, contractors) who observes unprofessional
behaviour can approach the Ombudsperson to voice his or her concerns. The
complainant may be either an observer who is not directly impacted, or a victim who is
directly or indirectly affected by such practices.

office of the ombudsperson

The Ombudsperson will administer the policy, for which he/she will have an office with the
necessary facilities, ensuring complete confidentiality.

protection
The process is designed to offer protection to whoever discloses concerns regarding
unprofessional conduct to the Ombudsperson or, if the complainant prefers, to any other
person in the organization, provided the disclosure is made in good faith and the alleged
action or non-action constitutes a genuine and serious breach of what is laid down in
bharti's code of conduct.
A complainant is not a 'trouble maker' or 'sneak' but a person who has come to the
decision to express a concern regarding possible unprofessional conduct, after a lot of
thought. The policy only requires that there be a genuine doubt - the person making the
complaint is not expected to produce unquestionable evidence in support of the allegation.
The Company has an obligation to ensure that a complainant who makes a disclosure in
good faith and without malice is protected, regardless of whether or not the concern raised
is ultimately found to be correct. No action will be taken against the complainant when an
allegation made in good faith is not confirmed by subsequent investigation.
The Company affirms that it will not allow the person raising a concern to be victimized for
doing so. In the unfortunate event where the person would be victimized, the Company will
treat this as a serious matter and take disciplinary action against the perpetrator. The
Ombudsperson will not reveal evidence of unprofessional conduct, and the Company will
take disciplinary action if an employee destroys or conceals any relevant evidence.
However, if an allegation is made or a concern is raised frivolously, maliciously or for
personal reasons, the Company may decide to take appropriate disciplinary or legal action
against the complainant.

confidentiality
The Ombudsperson will treat all disclosures in a confidential and sensitive manner. The
identity of the person raising the concern will be kept confidential so long as it does not
hinder or frustrate the investigation process. However, the investigation process may
reveal the source of the information on a 'need-to-know-basis' and, under exceptional

circumstances, the person making the disclosure may be required legally or otherwise to
provide a statement as part of the evidence.
Confidentiality clauses in employment contracts to not have the intention of forbidding or
penalizing a person for raising a complaint. Similarly, the policy does not release
employees from their duty of confidentiality in the course of their work.

Vodafone Group plc /vodfon/ is a British multinational telecommunications company

headquartered in London and with its registered office in Newbury, Berkshire.[2] It is the world's
2nd-largest mobile telecommunications company measured by both subscribers and 2013
revenues (behind China Mobile), and had 434 million subscribers as of 31 March 2014. [3]
Vodafone owns and operates networks in 21 countries and has partner networks in over 40
additional countries.[4] Its Vodafone Global Enterprise division provides telecommunications and
IT services to corporate clients in over 65 countries.
Vodafone has a primary listing on the London Stock Exchange and is a constituent of the FTSE
100 Index. It had a market capitalisation of approximately 89.1 billion as of 6 July 2012, the
third-largest of any company listed on the London Stock Exchange. [5] It has a secondary listing
on NASDAQ.

Name:
The name Vodafone comes from voice data fone, chosen by the company to "reflect the
provision of voice and data services over mobile phones.
History:
The evolution of 'Vodafone' started in 1982 with the establishment of the 'Racal Strategic Radio
Ltd' subsidiary of Racal Electronics plc UK's largest maker of military radio technology, which
formed a joint venture with Millicom called 'Racal', which evolved into the present day Vodafone.[7]
[8][9]

Evolution as a Racal Telecom brand: 1980 to 1991 [edit]

Vodafone's original logo, used until the introduction of the speechmark logo in 1997

In 1980, Sir Ernest Harrison OBE, the then chairman of Racal Electronics plc. agreed to a deal
with Lord Weinstock of General Electric Company plc to allow Racal to access some of GEC's
tactical battle field radio technology. The head of Racal's military radio division Gerry
Whent was briefed by Ernest Harrison to drive the company into commercial mobile radio. Whent
visited GEs mobile radio factory inVirginia, USA the same year to understand the commercial
use of military radio technology.[10]

Jan Stenbeck, head of a growing Swedish conglomerate, set up an American company, Millicom,
Inc. and approached Racals Whent in July 1982 about bidding jointly for the UKs second
cellular radio licence. The two struck a deal giving Racal 60% of the new company, RacalMillicom, Ltd, and Millicom 40%. Due to UK concerns about foreign ownership, the terms were
revised, and in December 1982, the Racal-Milicom partnership was awarded the second UK
mobile phone network license.[11] Final ownership of Racal-Millicom, Ltd was 80% Racal, with
Millicom holding 15% plus royalties and venture firm Hambros Technology Trust holding 5%.
According to the UK Secretary of State for Industry, "the bid submitted by Racal-Millicom Ltd
provided the best prospect for early national coverage by cellular radio." [12]
Vodafone was launched on 1 January 1985 under the new name, Racal-Vodafone (Holdings)
Ltd,[13] with its first office based in the Courtyard in Newbury, Berkshire, and[14]shorty thereafter
Racal Strategic Radio was renamed Racal Telecommunications Group Limited. [15] On 29
December 1986, Racal Electronics issued shares to the minority shareholders of Vodafone worth
GB110 million;[16] and Vodafone became a fully owned brand of Racal.
On 26 October 1988, Racal Telecom, majority held by Racal Electronics; went public on
the London Stock Exchange with 20% of its stock floated. The successful flotation led to a
situation where the Racal's stake in Racal Telecom was valued more than the whole of Racal
Electronics. Under stock market pressure to realise full value for shareholders, Racal demerged
Racal Telecom in 1991.[17][18]

Vodafone Group, then Vodafone Airtouch plc: 1991 to 2000 [edit]

On 16 September 1991, Racal Telecom was demerged from Racal Electronics as Vodafone
Group,[19] with Gerry Whent as its CEO.
In July 1996, Vodafone acquired the two thirds of Talkland it did not already own for 30.6 million.
[20]

On 19 November 1996, in a defensive move, Vodafone purchased Peoples Phone for

77 million, a 181 store chain whose customers were overwhelmingly using Vodafone's network.
[21]

In a similar move the company acquired the 80% of Astec Communications that it did not own,

a service provider with 21 stores.[22]

In January 1997, Gerald Whent retired and Christopher Gent took over as the CEO. The same
year, Vodafone introduced its Speechmark logo, composed of a quotation mark in a circle, with
the O's in the Vodafone logotype representing opening and closing quotation marks and
suggesting conversation.
On 29 June 1999, Vodafone completed its purchase of AirTouch Communications, Inc. and
changed its name to Vodafone Airtouch plc. The merged company commenced trading on 30
June 1999.[23] In order to gain anti-trust approval for the merger, Vodafone sold its 17.2% stake
in E-Plus Mobilfunk.[24] The acquisition gave Vodafone a 35% share of Mannesmann, owner of the
largest German mobile network.

On 21 September 1999, Vodafone agreed to merge its U.S. wireless assets with those of Bell
Atlantic Corp to form Verizon Wireless.[25] The merger was completed on 4 April 2000, just a few
months prior to Bell Atlantic's merger with GTE to form Verizon Communications, Inc.
In November 1999, Vodafone made an unsolicited bid for Mannesmann, which was rejected.
Vodafone's interest in Mannesmann had been increased by the latter purchase ofOrange, the UK
mobile operator.[26] Chris Gent would later say Mannesmann's move into the UK broke a
"gentleman's agreement" not to compete in each other's home territory.[27] The hostile takeover
provoked strong protest in Germany, and a "titanic struggle" which saw Mannesmann resist
Vodafone's efforts. However, on 3 February 2000, the Mannesmann board agreed to an
increased offer of 112 billion, then the largest corporate merger ever.[27] The EU approved the
merger in April 2000 when Vodafone agreed to divest the 'Orange' brand, which was acquired in
May 2000 by France Tlcom. The conglomerate was subsequently broken up and all
manufacturing related operations sold off.

Vodafone Group plc: 2000 to present[edit]

The headquarters ofVodafone Romania in Bucharest

On 28 July 2000, the Company reverted to its former name, Vodafone Group plc.
In 2001, the Company acquired Eircell, the largest wireless communications company in Ireland,
from eircom.[28] Eircell was subsequently rebranded as Vodafone Ireland. Vodafone then went on
to acquire Japan's third-largest mobile operator J-Phone, which had introduced camera phones
first in Japan.[29]
On 17 December 2001, Vodafone introduced the concept of "Partner Networks", by
signing TDC Mobil of Denmark. The new concept involved the introduction of Vodafone
international services to the local market, without the need of investment by Vodafone. The
concept would be used to extend the Vodafone brand and services into markets where it does
not have stakes in local operators. Vodafone services would be marketed under the dual-brand
scheme, where the Vodafone brand is added at the end of the local brand. (i.e., TDC MobilVodafone etc.)[30]

In 2007, Vodafone entered into a title sponsorship deal with the McLaren Formula One team,
which traded as "Vodafone McLaren Mercedes" until the sponsorship ended at the end of the
2013 season.[31][32]
In May 2011, Vodafone Group Plc bought the remaining shares of Vodafone Essar from Essar
Group Ltd for $5 billion.[33]
On 1 December 2011, it acquired the Reading based Bluefish Communications Ltd
an ICT consultancy company.[34] The acquired operations formed the nucleus of a new Unified
Communications and Collaboration practice within its subsidiary Vodafone Global Enterprise,
[34]

which will focus on implementing strategies and solutions in cloud computing, and strengthen

its professional services offering.

In April 2012, Vodafone announced an agreement to acquire Cable & Wireless
Worldwide (CWW) for 1.04 billion.[35] Vodafone was advised by UBS AG,
while Barclays andRothschild advised Cable & Wireless.[35] The acquisition will give Vodafone
access to CWW's fibre network for businesses, enabling it to take unified
communications solutions to large enterprises in UK and globally; and expand its enterprise
service offerings in emerging markets. On 18 June 2012, Cable & Wireless' shareholders voted
in favour of the Vodafone offer, exceeding the 75% of shares necessary for the deal to go ahead.
[36][37]

On 24 June 2013, Vodafone announced it would be buying German cable company Kabel
Deutschland. The takeover is valued at 7.7 billion, and was recommended over the bid of
rival Liberty Global.[38]
On 2 September 2013, Vodafone announced it would be selling its 45% stake in Verizon
Wireless to Verizon Communications for $130 billion, in one of the biggest deals in corporate
history.[39]
In October 2013, Vodafone began its rollout of 4G to provincial New Zealand, with the launch of
the system in holiday hotspots around Coromandel.[40]
In February 2014, Vodafone made an offer to acquire Spains largest cable operator, ONO, in a
deal rumoured to be around 7 billion.[41]

procedure for addressing a concern

how to voice a concern
A person wishing to raise a concern may do so with the Ombudsperson, either verbally or
in writing by giving background and history of the unprofessional conduct, the reason and
grounds for raising the concern, the identity of the individuals who may be involved and
documentary evidence, wherever available. The earlier the concern is raised, the better.
Complaints may be sent in either of these forms:
In writing (through hard copy mail) to:

the ombudsperson
Bharti Enterprises Ltd.
Bharti Crescent
1, Nelson Mandela Road
Vasant Kunj, Phase II
New Delhi - 110 070
India
In writing (through email) to a secure email id, ombudsperson@bharti.in
the investigation process
The policy provides for an investigation and resolution process in 3 stages:
o

When a matter is referred to the Ombudsperson, he/she will conduct a

preliminary review to determine whether there is, at first face, a case for pursuing the
matter further. The Ombudsperson will hear the complainant and review the documentary
evidence, if any
If the findings from stage 1 confirm the complainant's allegations, the
Ombudsperson will then instigate apreliminary investigation, in which both complainant
and the accused party will be heard. The evidence provided will be investigated more
thoroughly. The Ombudsperson may involve the required investigative bodies, such as
the Internal Audit team. In most cases, the complaint can be resolved at this stage.
Should this preliminary investigation confirm the issue raised and it is found
to be of a nature requiring afull investigation, the Ombudsperson will hear any other
parties or witnesses he/she wishes to call. If so required, the Ombudsperson may involve
any (external) investigative body, including the police.
When investigating the complaint, the Ombudsperson will take into account the following
factors:
the seriousness of the alleged improper conduct
the credibility of the concern
the likelihood of getting confirmation about the improper practice from
attributable sources
timescales
Within fifteen working days of raising the concern, the Ombudsperson will send an
acknowledgement of receipt of the complaint to the complainant and write to, oor
otherwise notify, the individual(s) against whom the allegation has been raised. The
identity of the complainant will be kept confidential. It will be disclosed only where strictly
necessary or when there is an overriding need for such disclosure. Any requirement for
disclosure will be notified to and its implications discussed with the complainant in
advance.
position of person against whom a concern was raised
The person against whom the complaint has been made will be given an opportunity to be
heard by the Ombudsperson as soon as possible after receipt of the complaint and
comment and state his/her position again before the investigation is finally concluded.
resolution and actions taken
A resolution of the complaint may be achieved at any of the 3 levels. The investigation and
resolution will be handled as speedily and sensitively as possible. However, to ensure that

fairness will not be compromised, hasty investigation procedures will be avoided, which
may from time to time lead to some delayed resolution.
In case the findings of the investigative process support the allegation, action will be taken
against the perpetrator(s).
The Ombudsperson will prepare a detailed report of the final result, including
recommended action to be taken if the complaint/disclosure is found to be genuine. A
summary report with recommended action in line with the Company's Consequence
Management Policy, will be sent to the relevant operational and HR management
members. The Ombudsperson will ensure that any action taken will be in proportion to the
severity of the wrongdoing.
communication with complainant
The Ombudsperson will send a note, or inform verbally, on the conclusion of the
investigation and where applicable, action taken to the complainant and close the matter.

reporting
An annual report will be prepared by the Ombudsperson of which copies will be sent to
the Head of Internal Assurance. The report will not contain any names. The Head of
Internal Assurance will share the report with the members of the Board Audit Committee.

communication and implementation of the ombudsperson policy

The implementation of this policy will be the responsibility of the Ombudsperson.
A copy of the policy is available to all employees on the various company intranets. The
policy will be explained to new joinees at the time of induction and continuous
communication will ensure that awareness of the Code of Conduct and Ombudsperson
Policy is cascaded to all in the organization.

Product and services:

Products promoted by the Group include Vodafone live!, Vodafone Mobile Connect USB Modem,
Vodafone Connect to Friends, Vodafone Eurotraveller, Vodafone Freedom Packs, Vodafone 710
and Amobee Media Systems.
In October 2009, it launched Vodafone 360, a new internet service for the mobile, PC and Mac.
This was discontinued in December 2011 after disappointing hardware sales. [74] This was after
The Director of Internet Services resigned in September 2010 tweeting "5 days before I leave
Vodafone. Freedom beckons."[75] In February 2010, Vodafone launched world's cheapest mobile
phone known as Vodafone 150, will sell for below $15 (10) and is aimed at the developing
world. It will initially be launched in India, Turkey and eight African countries including Lesotho,
Kenya and Ghana.[76]

Mobile money transfer services[edit]

In March 2007, Safaricom, which is part owned by Vodafone and the leading mobile
communication provider in Kenya, launched a mobile payment solution developed by Vodafone.
[77]

M-PESA is aimed at mobile customers who do not have a bank account, typically because

they do not have access to a bank or their income is insufficient to justify a bank account. The M-

PESA system allows customers to deposit and withdraw cash via local agents, and transfer
money to other mobile phone users via SMS.
By February 2008, the M-PESA money transfer system in Kenya had gained 1.6 million
customers.[78] By 2011 there were fourteen million M-Pesa accounts by which held 40 percent of
the countrys savings.[79] Following M-PESAs success in Kenya, Vodafone announced that it was
to extend the service to Afghanistan.[80] The service here was launched on the Roshan network
under the brand M-Paisa with a different focus to the Kenyan service. M-Paisa was targeted as a
vehicle for microfinance institutions' (MFI) loan disbursements and repayments, alongside
business to business applications such as salary disbursement. The Afghanistan launch was
followed in April 2008 by the announcement of further a further launch of M-PESA in Tanzania,
South Africa[81] and India.[82]
In February 2012, Vodafone announced a worldwide partnership with Visa. [83] To introduce a
Vodafone Mobile Wallet, initially in Germany, The Netherlands, Spain, Turkey and the UK. "The
Vodafone mobile wallet represents the next stage of the smartphone revolution," says Vittorio
Colao, Vodafone's group CEO. This will enable Vodafone subscribers to pay for goods and
services using their mobile phones instead of coins and banknotes.

mHealth services[edit]
In November 2009, Vodafone announced the creation of a new business unit focused on the
emerging mHealth market (the application of mobile communications and network technologies
to healthcare).[84] One of its early success stories is with the Novartis-led "SMS for Life" project in
Tanzania, for which Vodafone developed and deployed a text-message based system that
enables all of the countrys 4,600 public health facilities to report their levels of anti-malarial
medications so that stock level data can be viewed centrally in real-time, enabling timely resupply of stock. During the SMS for Life pilot, which covered 129 health facilities over six months,
stock-outs dropped from 26% to 0.8%, saving thousands of lives. [85]
Vodafone has also been active in mHealth from a philanthropic perspective. The Vodafone Group
Foundation is a founder member of the mHealth Alliance, supporting the adoption of mHealth
through policy research and advocacy and the development of interoperable and
sustainable mHealth solutions.[86]
Vodafone is a strategic partner with several mHealth companies including Numera/BlueLibris
and Medopad.[87] Medopad was showcased in the Vodafone Pavilion at CeBIT Global
Conferences in March 2014 in Germany.[88][89]

Vodafone Foundations:
The Vodafone Foundation is a recognised charity which supports and initiates projects which use
mobile technology to benefit the vulnerable. It is described by Vodafone as Mobile for Good;
using mobile technology to support good causes. They often work in collaboration with other
charitable groups. Below are some examples of their initiatives:

TECSOS mobile phones have been adapted to allow victims of domestic violence to
activate immediate contact with the emergency services if they are in danger

Paediatric Epilepsy Remote Monitoring System a monitoring system that allows

physicians to remotely make patient observations

Safe Taxi System an initiative in Portugal that consists of technology that taxi drivers
can use to alert police if they are in danger of being assaulted

Learning with Vodafone Solution technology that allows teachers in India to use
graphical and multi-media content to enhance their teaching

The World of Difference UK programme - successful applicants choose charities for

which they work either full-time for two months or part-time for four months (minimum 15
hours a week). The charities are provided with 2,500, with each winner receiving the
balance as a salary after NI and tax have been paid.

Vodafone Group

Type

Public limited company

Traded as

LSE: VOD NASDAQ: VOD

Industry

Telecommunications

Predecessor

Racal Millicom (1982 to 1991)

Founded

1991 - Newbury, Berkshire,United Kingdom

Headquarters

London, United Kingdom

(Head office)

Newbury, Berkshire, United Kingdom

(Registered office)

Area served

Worldwide

Key people

Gerard Kleisterlee (Chairman)

Vittorio Colao (CEO)

Products

Fixed line and mobile telephony, Internet

services,digital television

Revenue

43.6 billion (2014)[1]

Operating

-3.91 billion (2014)[1]

income

Profit

59.42 billion (2014)[1]

Total assets

121.84 billion (2014)[1]

Total equity

70.80 billion (2014)[1]

Number of

92,812 (2014)[1]

employees

Divisions

Vodafone Global Enterprise

Subsidiaries

List

Website

www.vodafone.com

Our Vission:
Vodafone can help to transform societies by bringing innovative products and services to our 404 million
customers, 68% of whom live in emerging markets.
Mobile technology is already a vital tool in peoples lives and our ambition is for Vodafones mobile services to
further improve peoples livelihoods and quality of life.
At the same time, we aim to help consumers, governments and businesses tackle some of the significant challenges
they face from food shortages and ageing populations, to lack of access to communications, healthcare and financial
services.

Our business focus on emerging markets, enterprise, data and new services gives us the ability to achieve our ambition
to contribute to global development in this way, while continuing to grow our business at the same time, by developing
commercially viable, scalable services that support sustainable development .

Our Mision:

Vodafone will enhance value for its stakeholders and contribute to society by
providing our customers with innovative, affordable and customer friendly
communications services.
Through excellence in our service we aspire to be the most respected and
successful telecommunications company in India.

We see our customers, employees, shareholders and the

community we operate in as our most important
shareholders.