TARIFF EFFECTIVE 1ST MAY 1997 (Revised Edition 1st April 1999)

CONTENTS
Page no.
1. Definitions

2-3

2. General Information

4-6

2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11

General Conditions of Supply

Voltages
Frequency
Meters
Access to Customers Premises
Accounts
Payment of Monies Owed To Tenaga Nasional Berhad
Notice to Terminate Supply
Power Factor
Temporary Supply
Electric Welding Equipment

4
4
4
4
5
5
5
5
6
6
6

3. TNB Tariff Rates

4. Provision of Tariff Under Section 29, Electricity Supply Act 1990

4.1 Top-Up and Standby Rates for Co-generators

5. Schedules
5.1 Schedule 1
TNB Tariff Rates

8 - 11

5.2 Schedule 2
Rates for Top-up and Standby Services

12

1.

DEFINITIONS
Unless the context otherwise states the following definitions shall apply:
(a)

CUSTOMER means any person taking a supply of energy from Tenaga Nasionals
supply lines at any one point of supply, provided that if a person takes a supply at more
than one point of supply such person shall be deemed to be a separate customer for each
such point of supply.

(b)

DOMESTIC CUSTOMER means a customer occupying a private dwelling which

is not used as a hotel, boarding house or used for the purpose of carrying out any
business, trade, profession or service.

(c)

COMMERCIAL CUSTOMER includes but not limited to a customer who is

occupying or operating an office block, hotel, boarding house, retail complex, shophouse, car-park, godown, workshop, restaurant, estate, farm, port, airport, railway
installation, toll plaza, telecommunication installation, broadcasting installation,
entertainment/recreation/sports outlet, school/educational institution, religious and
welfare organization, military and Government installation, hospital, waste treatment
plant, district cooling plant and any other business which is not primarily involved in
manufacturing or quarrying or mining activities.

(d)

INDUSTRIAL CUSTOMER includes a customer engaged in manufacturing,

quarrying business and a customer who utilises energy for the purpose of pumping for
water treatment plant. In addition the total wattage of lamps and air-conditionings
installed for purpose of office use shall not exceed 20% of the total wattage of all
electrical equipment installed.

(e)

MINING CUSTOMER means a customer using electrical energy for the most part for
extracting mineral and includes dredging.

(f)

STREET LIGHTING CUSTOMER means a customer using electrical energy for

lighting up public roads and highways.

(g)

NEON & FLOODLIGHT CUSTOMER means a customer using electrical energy

solely for neon and floodlight installations used for the purpose of lighting up roadside
advertisement billboards or for decorating the facade of buildings. Customer must install
facilities for separate metering system and the customer must pay the full connection
charge which is 100% of the installation costs incurred by TNB to provide the supply.

(h)

LOW VOLTAGE in the context of tariff classification means a supply voltage not
exceeding 1,000 volts.

(i)

MEDIUM VOLTAGE in the context of tariff classification means a supply voltage

from 6,600 volts to 66,000 volts.

(j)

HIGH VOLTAGE in the context of tariff classification means a supply voltage of

132,000 volts and above.

(k)

KILOWATTS OF MAXIMUM DEMAND for any month shall be deemed to be

twice the largest number of kilowatt-hours supplied during any consecutive thirty
minutes in that month.

(l)

UNIT means one kilowatt-hour.

(m)

AVERAGE POWER FACTOR means the cosine of the angle of which the tangent is
obtained by dividing the total of the reactive kilovolt-ampere hours by the total of the
kilowatt-hours recorded in any month by Tenaga Nasionals meters.

(n)

REACTIVE KILOVOLTAMPERES OF MAXIMUM DEMAND for any month

shall be deemed to be twice the largest number of reactive kilovolt-ampere-hours
supplied during any consecutive thirty minutes in that month.

(o)

MONTH means the period between two successive meter readings.

normally read at intervals of approximately thirty days.

(p)

PEAK period means the period between 0800 hours and 2200 hours.

(q)

OFF-PEAK period means the period between 2200 hours and 0800 hours.

(r)

PROJECT MINIMUM MONTHLY CHARGE(PMMC) is chargeable to the

customer in order to ensure the capital invested by TNB in supplying the customer gives
the minimum revenue return required. It is based on two percent(2%) of the net capital
cost of the supply project, chargeable only during the first 5 year duration of supply.
The calculation of PMMC can be found in the Statement of Connection Charges
Booklet issued by TNB.

(s)

The GUARANTEED MINIMUM MONTHLY CHARGE(GMMC) at a rate of 0.15

times of project cost will apply to high voltage customers who opt to pay this GMMC
instead of connection charges. The GMMC will apply for a period of 5 years and will
cease to apply once the sum of make-up charge has reached an amount equivalent to 1.2
times the customers connection charge within the 5 year period. Details of the
calculation of GMMC can be found in the Statement of Connection Charges Booklet
issued by TNB.

(t)

A CO-GENERATOR is defined as a generator who uses a single primary energy

source to generate sequentially two different forms of useful energy for its own use at an
efficiency rate of more than 70%.

(u)

MALAYSIAN GRID CODE means any national grid code or similar Regulations
made under the Electricity Supply Act 1990 relating to the planning, scheduling or
despatch of electricity in Peninsular Malaysia, as the same may be amended from time to
time.

(v)

MALAYSIAN ELECTRICITY DISTRIBUTION CODE means any national

distribution code or similar regulations made under the Electricity Supply Act 1990
relating to provisions and guidelines for all present and future Companies who are
granted licence for distributing electricity in Malaysia, and for the coordination of
planning, operation, and interconnections of their respective distribution systems.

(w)

MAJOR BREAKDOWN means a breakdown (such as due to switchgear failure or

cable fault) which results in interruption of electricity supply that requires substantial
time to restore.

(x)

MINOR BREAKDOWN means a breakdown (such as due to the operation of a fuse

or the tripping of a circuit breaker resulting from overload) which results in interruption
of electricity supply that can be quickly restored.

Meters are

2.

GENERAL INFORMATION

2.1

GENERAL CONDITIONS OF SUPPLY

Electricity shall be supplied in accordance with the provisions of the Electricity Supply Act 1990,
the Licensee Supply Regulations 1990 and the Electricity Regulations 1994 and all amendments
thereto.

2.2

VOLTAGES

Tenaga Nasional Berhad(TNB)s declared supply voltages are as per table below:
Voltage Level
Low Voltage
Single Phase
Three Phase
Medium Voltage

High Voltage

2.3

Supply Voltages

Steady State Voltage Variation

240V
415V
6,600V
11,000V
22,000V
33,000V
66,000V
132,000V
275,000V

+5% to 10%
+5% to 10%
To be defined in the future
Malaysian Electricity Distribution
Code

+10% to 5%
+10% to 5%

FREQUENCY

Supply Frequency is 50Hz 1%.

2.4

METERS

(a)

All necessary meters shall be provided by TNB for measuring the consumption of
electricity. Customers shall be required to pay a charge for additional meter installed at
their request and may also be required to pay a portion of the cost of any special metering
facilities installed by TNB.

(b)

The customer shall not interfere, nor permit any person other than an authorized
employee of TNB to interfere with TNB s service equipment and meters.

(c)

If a meter is lost, destroyed or damaged, the customer shall pay to TNB the full cost of
repair or replacement.

(d)

Deliberate interference with any aspect of TNB s metering system is an offence under
the Electricity Supply Act 1990.

(e)

If a customer thinks his meter is not registering accurately he can ask for the meter to be
tested. A test fee shall be chargeable and it will be refundable only if the meter is found
to be inaccurate by more than 3%.

2.5

ACCESS TO CUSTOMERS PREMISES

Authorized employees of TNB are permitted under the Licensee Supply Regulations 1990 to have
access to a customers premises at all reasonable times, for purposes connected with the supply of
electricity. All such persons carry a special authorization card.

2.6

ACCOUNTS

(a)

A customer shall be required to pay a Minimum Monthly Charge (MMC) for each supply
taken at a schedule rate for as long as the supply is taken. MMC is the minimum amount
to be paid by a customer in a month and it may be in the form of Project Minimum
Monthly Charge (PMMC) or Guaranteed Minimum Monthly Charge (GMMC) or Tariff
MMC (shown in Schedule 1) which will be mentioned in the supply contract. A customer
taking medium or high voltage supply may initially be required to pay PMMC or GMMC
for the period as specified in the definitions (1(r) and 1(s) above) , after which they shall
be subject to the Tariff MMC only. The Tariff MMC rate for each tariff category is in
accordance with the rates as per Schedule 1.

(b)

Each customer is required to maintain as deposit a sum sufficient to cover the estimated
charges for two months supply of electricity. The deposit less any outstanding amount,
if any, is refundable when the customer ceases to take a supply. Deposits are not
transferable. All cash deposits will entitle the customers to a rebate which will be credited
to the customers account once a year. Currently the rebate is calculated at 5% per annum
of the cash deposit value.

(c)

Accounts are due for payment on or before the date mentioned in the electricity bill
which is 15 days from the meter reading or billing date. The supply of electricity may be
disconnected if accounts are not paid when due and a reconnection fee shall be charged
for restoration of supply.

(d)

A late payment penalty charge may be imposed to customers who fail to settle their
current bill in full within the stipulated time frame. By imposing this late payment
penalty charge TNB does not waive its right to disconnect the supply to such customers.

2.7

PAYMENT OF MONIES OWED TO TENAGA NASIONAL BERHAD

(a) All fees and charges referred to above shall be advised to the customer on an official bill and
payment shall be acknowledged by an official receipt.
(b) No money may be handed to any employee of Tenaga Nasional Berhad other than a Cashier.

2.8

NOTICE TO TERMINATE SUPPLY

The customer shall give at least three (3) working days notice to the local TNB office of his
intention to cease taking supply. If no such notice is given, the customer shall be responsible for
the payment of all charges up to the date of the next meter reading or until a contract is signed by a
new customer for the same premises.

2.9

POWER FACTOR

The customer shall use his best endeavours to obtain the highest Power Factor possible in the
operation of any of his electrical installations. The customer must achieve a minimum power
factor which is currently set at 0.90 for high voltage customers and 0.85 for other customers . A
penalty shall be imposed if this minimum power factor is not achieved. This penalty is calculated
as follows:If the Average Power Factor of any customer in any month is found to be:
(a)

Below 0.85[0.90] and up to 0.75[0.80] lagging, a supplementary charge of one and onehalf per cent (1%) of the bill for that month for each one-hundredth part (0.01) below
0.85[0.90] and up to 0.75[0.80] lagging Power Factor will be added to the bill for that
month, and

(b)

Below 0.75[0.80] lagging, in addition to the charge payable under sub-paragraph (a)
above, a supplementary charge of three per cent (3%) of the bill for that month for each
one-hundredth (0.01) part below 0.75 [0.80] lagging Power Factor will be added to the
bill for that month.

Note: The Malaysian Grid Code specifies that connections made to the system of 132kV and
above are to maintain a minimum power factor of 0.90. Power factor figure shown within
the square bracket is for all high voltage customers and those customers under customised
supply agreements. Power factor figures without the square bracket apply to other
customers.

The minimum power factor of 0.85[0.90] shall be subject to change to comply with the
requirements of the Malaysian Grid Code and Malaysian Electricity Distribution Code when the
latter comes into force. The range of power factors stated in (a) and (b) above for computing the
power factor penalty shall be adjusted equitably to reflect any changes in the minimum power
factor figure as specified in the above codes.

2.10

TEMPORARY SUPPLY

A customer who applies for temporary supply shall be charged at the tariff rate appropriate to their
category plus a thirty-three per cent (33%) surcharge on the total monthly bill. The supply
agreement for the temporary load shall be time restricted and the customer shall be subjected to a
Connection Charge of 100% of the total cost of installing and subsequent dismantling of TNBs
infrastructure to give this temporary supply.

2.11

ELECTRIC WELDING EQUIPMENT

In addition to the appropriate tariff rate there will be a surcharge for transformer operated electric
welding equipment installed for low voltage customers at RM3 per kVA per month, and for
medium and high voltage customers at RM2 per kVA per month.
Motor-operated welding sets are exempted from the above surcharge.

3.

TNB TARIFF RATES

The present tariff rates which take effect from 1 May 1997 is shown in Schedule 1. These tariff
rates are the approved rates by the government in accordance with section 26 of Electricity Supply
Act 1990. The tariff rates offered by TNB, on average, are among the lowest in the East Asian
Region.
For the approved tariff rates charged, TNB will attempt to maintain minimum standards of
performance as laid down in the Terms and Conditions of Licence to TNB which includes
restoration of supply within 4 hours for minor breakdowns and 2 days for major breakdowns.
Customers who require higher specifications for reliability and quality of supply (which is above
the minimum standards of performance) may apply to TNB for their requirements to be met at
negotiated electricity rates under a special supply agreement provided for under section 29 of
Electricity Supply Act 1990.

4.

PROVISION OF TARIFF UNDER SECTION 29, ELECTRICITY SUPPLY ACT 1990

Section 29 of Electricity Supply Act 1990, gives a provision for a special agreement to be made between
TNB and customer which defines special terms and conditions of supply including tariff rates to be decided
upon via negotiations.
Tariffs for Top-up & Standby Services, Bulk Supply for Distribution Licensees and Thermal Energy
Storage Installations are among the customised tariffs applicable under the provision of section 29 of the
Electricity Supply Act 1990.

4.1 TOP- UP AND STANDBY RATES FOR CO-GENERATORS

(a)

These tariff rates apply to customers who generate their own electricity by way of Cogeneration.

(b)

Top-up supply is the additional supply required by a co-generator who does not produce
sufficient electricity for its own use.

(c)

Standby supply is the supply that TNB provides to a co-generator in the event that the cogenerator does not generate electricity due to plant failure or planned shutdown for
maintenance.

(d)

For standby supply, the customer has a choice of firm or non firm supply. Non Firm Standby
implies that TNB does not guarantee that supply can be given when the co-generator fails or
is shutdown for maintenance.

(e)

The rates for Top-Up and Standby Services under standard conditions of supply are given in
Schedule 2.

(f)

The co-generator is to pay the full costs to TNB for the infrastructure involved in providing
the top-up and/or standby services.

5.0 SCHEDULES

5.1 SCHEDULE 1
TNB TARIFF RATES (Effective from 1 May 1997)

TARIFF CATEGORY

UNIT

RATES

Sen/kWh
Sen/kWh
Sen/kWh

21.8
25.8
27.8

Sen/kWh

28.8

For each kilowatt of maximum demand per month

RM/kW

17.30

For all units

Sen/kWh

20.8

For each kilowatt of maximum demand

Per month during the Peak Period

RM/kW

25.70

For all units during the Peak Period

Sen/kWh

20.8

For all units during the Off-Peak Period

Sen/kWh

12.8

Sen/kWh

25.8

Sen/kWh

23.8

UNIT

RATES

1. Tariff A Domestic Tariff

For the first 200 units per month
For the next 800 units per month
For each additional unit per month
The Minimum Monthly Charge is RM2.50
2. Tariff B Low Voltage Commercial Tariff
For all units
The Minimum Monthly Charge is RM6.00
3. Tariff C1- Medium Voltage General
Commercial Tariff

The Minimum Monthly Charge is RM500.00

4. Tariff C2 Medium Voltage Peak/Off-Peak
Commercial Tariff

The Minimum Monthly Charge is RM500.00

5. Tariff D Low Voltage Industrial Tariff
For all units
Special for customers who qualify
For all units
The Minimum Monthly Charge is RM6.00

TARIFF CATEGORY

6. Tariff E1 Medium Voltage General Industrial Tariff

For each kilowatt of maximum demand per month

RM/kW

17.30

For all units

Sen/kWh

19.8

RM/kW

13.20

Sen/kWh

18.8

For each kilowatt of maximum demand

Per month during the Peak Period

RM/kW

21.70

For all units during the Peak Period

Sen/kWh

20.8

For all units during the Off-Peak Period

Sen/kWh

12.8

For each kilowatt of maximum demand

Per month during the Peak Period

RM/kW

18.40

For all units during the Peak Period

Sen/kWh

18.8

For all units during the Off-Peak Period

Sen/kWh

10.8

Special for Customers Who qualify

For each kilowatt of maximum demand per month
For all units
The Minimum Monthly Charge is RM500.00

7. Tariff E2 Medium Voltage Peak/Off-Peak Industrial Tariff

Special for Customers who qualify

The Minimum Monthly Charge is RM500.00

TARIFF CATEGORY

UNIT

RATES

For each kilowatt of maximum demand

per month during the Peak Period

RM/kW

20.80

For all units during the Peak Period

Sen/kWh

19.8

For all units during the Off-Peak Period

Sen/kWh

11.8

For all kilowatt of maximum demand

per month during the Peak Period

RM/kW

16.20

For all units during the Peak Period

Sen/kWh

17.8

For all units during the Off-Peak Period

Sen/kWh

9.8

Sen/kWh

21.8

For each kilowatt of maximum demand per month

RM/kW

12.00

For all units

Sen/kWh

17.8

For each kilowatt of maximum demand

per month during the Peak Period

RM/kW

17.00

For all units during the Peak Period

Sen/kWh

17.8

For all units during the Off-Peak Period

Sen/kWh

9.8

UNIT

RATES

8. Tariff E3 High Voltage Peak/Off Peak

Industrial Tariff

Special for customers who qualify

The Minimum Monthly Charge is RM500.00

9. Tariff F Low Voltage Mining Tariff
For all units
The Minimum Monthly Charge is RM100.00
10. Tariff F1 Medium Voltage General
Mining Tariff

The Minimum Monthly Charge is RM100.00

11. Tariff F2 Medium Voltage Peak/Off-Peak Mining Tariff

The Minimum Monthly Charge is RM100.00

TARIFF CATEGORY

10

12. Tariff G Street Lighting Tariff

For all units
(including maintenance applicable for street lights mounted on
poles of TNB low voltage overhead mains )
For all units
(excluding maintenance )

Sen/kWh

17.3

Sen/kWh

10.8

Sen/kWh

11.8

The Minimum Monthly Charge is 15% of the calculated revenue in

a month

13. Tariff G1 Neon Light & Floodlight Tariff

(Applicable for the purpose of lighting up roadside advertisement
billboards or for decorating the facade of buildings)
For all units

The Minimum Monthly Charge is 15% of the calculated revenue in a

month

5.2 SCHEDULE 2

11

RATES FOR TOP-UP AND STANDBY SERVICES

(ONLY FOR CO-GENERATORS)
Rates
Tariff Class

1. Tariff C1 Medium Voltage General

Commercial Tariff
Maximum Demand Charge
For all units
2. Tariff C2 Medium Voltage Peak/Off-Peak
Commercial Tariff
Maximum Demand Charge
For all units during the Peak Period
For all units during the Off-Peak Period
3. Tariff E1 Medium Voltage General
Industrial Tariff
Maximum Demand Charge
For all units
Special for customers who qualify
Maximum Demand Charge
For all units
4. Tariff E2 Medium Voltage
Peak/Off-Peak Industrial Tariff
Maximum Demand Charge
For all units during the Peak Period
For all units during the Off-Peak Period
Special for customers who qualify
Maximum Demand Charge
For all units during the Peak Period
For all units during the Off-Peak Period

Unit

Top-Up

Standby
Firm
NonFirm

RM/kW/month
Sen/kwh

17.30
20.8

25.00

9.30

RM/kW/month
Sen/kwh
Sen/kwh

25.70
20.8
12.8

25.00

10.50

RM/kW/month
Sen/kwh

17.30
19.8

25.00

8.80

RM/kW/month
Sen/kwh

13.20
18.8

25.00

6.70

RM/kW/month
Sen/kwh
Sen/kwh

21.70
20.8
12.8

25.00

8.70

RM/kW/month
Sen/kwh
Sen/kwh

18.40
18.8
10.8

25.00

7.30

RM/kW/month
Sen/kwh
Sen/kwh

20.80
19.8
11.8

25.00

7.60

RM/kW/month
Sen/kwh
Sen/kwh

16.20
17.8
9.8

25.00

5.90

6. Tariff F1 Medium Voltage

General Mining Tariff
Maximum Demand Charge
For all units

RM/kW/month
Sen/kwh

12.00
17.8

25.00

4.80

7. Tariff F2 Medium Voltage

Peak/Off-Peak Mining Tariff
Maximum Demand Charge
For all units during the Peak Period
For all units during the Off-Peak Period

RM/kW/month
Sen/kwh
Sen/kwh

17.00
17.8
9.8

25.00

6.70

5. Tariff E3 High Voltage Peak/Off- Peak

Industrial Tariff
Maximum Demand Charge
For all units during the Peak Period
For all units during the Off-Peak Period
Special for customer who qualify
Maximum Demand Charge
For all units during the Peak Period
For all units during Off-Peak Period

12

(For front cover inner page)

PUSAT PERKHIDMATAN & KHIDMAT NASIHAT TNB

Kedai Tenaga adalah satu rangkaian pusat-pusat perkhidmatan dan khidmat nasihat yang ditubuhkan oleh TNB. Antara perkhidmatanperkhidmatan yang ditawarkan di Kedai Tenaga adalah:(a) Perkhidmatan Pelanggan

Pembayaran bil elektrik dan bil-bil utiliti yang lain

Permohonan bekalan elektrik
Pertanyaan berkaitan bil dan lain-lain

(b) Elektrik Bestari Khidmat Nasihat Elektrik untuk kediaman

Penggunaan elektrik yang efisien di rumah

Penggunaan elektrik yang selamat di rumah
Pencahayaan lampu rumah
Nasihat mengenai pembaikan dan penyelenggaraan pendawaian elektrik di rumah

TNB SERVICE AND ADVISORY CENTRES

Kedai Tenaga is a chain of customer service and advisory centres set up by TNB. Among the services offered at Kedai Tenaga are :(a) Customer Service

One stop-payment counter for all electricity and other utility bills.
Electricity supply application.
Inquiries pertaining to billing and others.

(b) Elektrik Bestari Electricity Advisory Services for the home

Efficient usage of electricity in the home

Safe usage of electricity
Household lighting
Advice on repair and maintenance of internal household wiring

(For back cover innner page)

PUSAT PENGURUSAN PANGGILAN

15454
Tenaga Nasional Berhad telah mengujudkan Pusat Pengurusan Panggilan atau CMC bagi memberikan perkhidmatan yang lebih cepat kepada
pengguna yang mengalami gangguan bekalan elektrik. Pusat-pusat ini dikendalikan oleh Pembantu-pembantu Perkhidmatan Pelanggan
(Customer Service Assistant) yang terlatih. Sejumlah tiga belas Pusat Pengurusan Panggilan (CMC) telah beroperasi di setiap negeri di
Semenanjung Malaysia termasuk sebuah CMC sokongan yang ditempatkan di Petaling Jaya.
Tenaga Nasional Berhad dengan kerjasama Telekom Malaysia Berhad telah memperuntukkan satu nombor khas (5 angka) bagi kemudahan
pengguna iaitu 15454. Dengan ini pengguna-pengguna boleh mendail nombor tersebut dari mana-mana tempat di seluruh Semenanjung Malaysia
dan mereka akan disambungkan ke CMC yang berhampiran. Pada masa ini nombor ini hanya boleh disambungkan dari telefon-telefon talian
tetap Telekom Malaysia Berhad sahaja.

CALL MANAGEMENT CENTRE

15454
The Call Management Centre(CMC) was established by TNB for the express purpose of providing an immediate response to phone calls from
customers experiencing interruptions with their electricity supply. These centres are manned by trained customer service assistants. A
total of 13 CMCs are operational throughout Peninsular Malaysia at the respective states including a back-up centre located at Petaling Jaya.
For greater accessibility to the centre, a common number 15454 has been facilitated by Telekom Malaysia Berhad. Customers can now call
this number from anywhere in the Peninsula and they will be connected to the nearest CMC. However, currently, this number can only be
accessed from Telekom Malaysia Berhad fixed line phones only.

Dikeluarkan oleh:

Issued by:

Jabatan Pengurusan Bisnes

Bahagian Perkhidmatan Pengguna
Tenaga Nasional Berhad
Tingkat 3, Bangunan Penjanaan
Jalan Bangsar, Peti Surat 11003
50732 Kuala Lumpur

Business Management Department

Customer Services Division
Tenaga Nasional Berhad
Level 3, Generation Building
Jalan Bangsar, P.O. Box 11003
50732 Kuala Lumpur

Website: http://www.tnb.com.my

Website: http://www.tnb.com.my