Faculty of Management and Tourism

------o0o-----

Probabilities and statistics project

FMT students satisfaction of Hanoi University sport
facilities
-May-14
Lecturer: Ms. Tran Kim Anh
Tutor: Ms. Trinh Thi Ngoc Lan
Tutorial class: Tut 3BA-12
Tutorial time: 7.15 Tuesday
Group members:

Nguyn Bch Ngc

1104000079

Nguyn Th Nhn

1104000085

T Tng Phc

1104000092

Trn Th Hng Qunh

1104000098

Trnh c Sn

1104000101

Nguyn Th Diu Thy

1104000110

Phm Th Tuyt

1104000123

Nguyn Thnh Vin

1104000126

ACKNOWLEDGEMENT
We would like to send our special thanks to Ms. Kim Anh and Ms. Ngoc Lan- our
Statistics teachers for their helpful guidelines during the time we conducted this project due to
great support and help. In addition, we are thankful to FMT students, who contributed their time
to complete our questionnaire and gave many helpful comments to our survey. However, because
this is the very first time we have ever carried out a Statistics project, we cannot avoid mistakes
and irrelevance. Therefore, we hope to receive more comments, feedbacks and suggestions so
that we can improve our skills and get some experiences for future projects.

Abstract
This study is designed to determine how FMT students feel about the
sport facilities in Hanoi University. To conduct this survey, from the
population of all students in FMT, we chose the sample of 100
randomly. Our questionnaire consists of six Multiple-Choice Questions.
The data collected is used to perform one sample z-test for proportion
on infer that at 5% level of significance, at least 60% of FMT students
will be satisfied playing sport at Hanoi University stadium. There are
also many other results and information to make this issue clearer for
the readers.

Table of Contents
ACKNOWLEDGEMENT...........................................................................................................i
Abstract.......................................................................................................................................ii
I.

Introduction.........................................................................................................................1

II. Methodology........................................................................................................................1
1.

Population and Sample....................................................................................................1

2.

Questionnaire Design.......................................................................................................1

3.

Sample size......................................................................................................................2

4.

Sampling method and data collection..............................................................................2

5.

Data processing................................................................................................................3

6.

Significance level of test..................................................................................................3

III.

Descriptive of results and findings..................................................................................3

IV.

Results and findings of the hypothesis test......................................................................7

1.

Research question............................................................................................................7

2.

Data analysis....................................................................................................................7

V. Evaluation............................................................................................................................8
1.

Limitation.........................................................................................................................8

2.

Implication.......................................................................................................................9

VI.

Conclusion and recommendations...................................................................................9

Appendix 1: Survey for Probability and Statistics Project........................................................iv

Appendix 2: Survey result..........................................................................................................v

I.

Introduction

Playing sports is always an important thing for everyone in general as well as FMT students in
particular. A comfortable place to play sports not only helps people feel interested in exercises
but also enhances the effect of the sports on health. Due to a very tight timetable and the
enormous pressure of the specialized subjects, playing sports is essential for FMT students.
Therefore, Hanoi University has built facilities to help the students play sports, even beyond the
physical education curriculum. Nowadays, there are a large number of students playing sports at
university stadium regularly. That represents the satisfaction of many students for Hanoi
University sports facilities. However, public sports venues are growing and growing, which have
attracted many students to participate because of the quality and abundance of facilities.
This research was conducted to investigate about the satisfaction levels of students about Hanoi
Universitys sports material foundations. This report will be divided into six parts. Firstly, we
present about the method used in order to approach and illustrate the surveys results. Secondly,
we apply these methods to make conclusion whether the initial assumption is true or not. Finally,
recommendation is final part which supports for our studies.

II.

Methodology
1

Population and Sample

Population: 1000 students of Faculty of Management and Tourism (FMT), Hanoi

University.

Sample: 100 students from the population, which presents characteristics of the

population.

Questionnaire Design

The research focuses on the favorite of FMTs students about sports facilities at Hanoi
University. Because of short timing, we build the questionnaire which includes five relevant
questions but we make sure that this provides meaningful information closely relating to the
given factor to help us obtain data for our research project. We attach the questionnaire in
appendix 1

In the questionnaire, the first question was designed to know what sport students like
playing most. The second question is aimed that we want to know how much time FMTs
students spend per day playing sports. Afterwards, we can have information about where
students play (home, university or other places) by building the third question. The most
important question is listed as a key to evaluate the level of satisfaction of students about the
sport facilities with four criteria and each has five levels for students to score briefly. Finally,
after having the specific judgments about the sport facilities, the fifth question is to collect the
opinion of FMT students about their overall feelings about sport facilities.

Sample size

The total population is 1000 FMT students, thus we should have a sample size of several
tens taken into account. We expect the sample estimates to be reasonably accurate, then we base
on some test statistics and its assumptions. We intend to use Z-test for population with
assumption of proportion and we decide that the sample size of 100 is considered to be suitable
and large enough to ensure the reliability of the test for the population.

Sampling method and data collection

We decide to use simple random sampling method (without replacement) to gain a relatively
accurate result for the survey. Our population is all students of FMT department and we only chose
randomly 100 of that to survey.

We distributed questionnaire for 100 students who are in the list of sample. We list 100
students who completed the survey and assign each student a number ranging from 1 to 100. To complete
the list, we use Excel with the following commands:
oSelect B1, fill 1

o
o

Choose tab HomeEditFillSeries

Fill in the Series box as guided in Picture1

After collecting the questionnaire, we record the data in Excel and use the

information to draw charts, tables.

Data processing
Microsoft Excel is the most often used tool to calculate necessary statistics

(standard deviation, mean, median, and mode )

Significance level of test

As the project requires the relative accuracy, we believe that the level of

significance of test = 0.05 is most suitable.

III. Descriptive of results and findings

1

Question 1

Sport choices
40
35
30
25
20
15
10
5
0

The bar chart shows FMT students choices about sport. The most popular choice is
group Badminton, Volleyball, Table tennis, which 36 students choose to play. The second
position belongs to group Walking, Running that has 3 less students playing. Eighteen
(including 13 men) and 12 (female) students took Football and Aerobics options
respectively, which are reasonable results. Finally, just 11 students decide to play other kinds of
sport.
2

Question 2

How much time FMT students spend playing sport per day

Less than 1 hour

1-2 hours
More than 2 hours

The collected results of the question about how much time FMT students take to play
sport in a day is presented at pie chart above. The largest figure is 62% of students spending
less than 1 hour per day playing sport. In contrast, only 5% told that their average time for sport
per day is greater than 2 hours. Besides, 1-2 hours choice that is good for health in scientific
point accounted for 33%. It can be seen clearly that the majority of students should spend more
time for sport every day.
3

Question 3

The main destinations that FMT's student choose to play sports

31%

38%

At home
At Hanoi University
Others places

31%

To find the fact that whether FMT students actually use the sport facilities at university
frequently or not, we had the research question and the answers of students are showed as the
chart above. The pie chart represents information on the places that FMTs students usually play
sports: at home, at Hanoi University and other places. As can be seen from the chart, the
proportion of people spending time for sport activities at Hanoi University and other options are
quite the same. There are 31% of students who are used to play at Hanoi University and home.
While 38 % of people asked said that they usually come to other places such as: parks, public
stadium and places for rent to do exercises and play sports. It was the largest sector.
4

Question 4

The percentage of FMT student's satisfaction degree about 4 current facilities in Hanoi University
very bad

100

bad

80

normal
good

60

very good

40
20
0

Stadium

Volleyball court Table tennis room Exercise room

The result of question 4 in the bar chart demonstrates the level of satisfaction belonging
to each separate facilities at Hanoi University, it includes stadium (having running race),
volleyball court, table tennis room and exercise room. There are five levels of satisfaction from 1
to 5 correspond to very bad, bad , normal, good and very good estimation respectively.
Regarding to the stadium condition, the majority of student taking part in this survey
(60%) are satisfied with university stadium. In fact, 31% of FMTs students gave the mark of 4
while 29% of them felt very satisfied and mark 5. In contrast, 6% shared that the current stadium
is quite bad; it does not meet the demand of their need, so they marked 2. Similarly, 10% of

people having the strong dissatisfaction ticked at only 1.The students who do not satisfy account
for 10%.
About the volleyball court, nearly a half of students expressed that Hanoi University
courts are normal in comparison with other colleges (46%). Over one fourths of them are
interested in volleyball court and marked it 4. Only 3% of the students feel really satisfied and
gave the highest mark. Nevertheless, the percentage of dissatisfaction student giving 1 and 2 are
approximately the same, 10% and 12% respectively.
Table tennis and exercise room are not as popular as the first two sport facilities. The
highest proportion of survey participants appraising for this two facilities are in 3 blanks, exactly
the same stood at 39%.However, the volume of satisfaction of them is quite difference. When
being asked about table tennis room, the percentage of people feeling satisfied is nearly smaller
than dissatisfaction but the difference is only 4%.That means there are 22% of FMT students
giving 2 as bad and 10% of students tick 1 as very bad, while also 22% are quite enjoyable to
mark 4 and 6% really are enjoyable with table tennis room. For exercise room, the number of
students who do not feel pleasurable is nearly three times as many as the number of student
feeling pleasurable.

IV.

Results and findings of the hypothesis test

1. Research question

The objective of our project is to answer the question that whether there is enough evidence
at the 5% significance level to indicate that the proportion of FMT students satisfied with the
sport facilities at Hanoi University is at least 60%.

Assumption
The population is followed the binomial distribution because:

The experiment consists of 100 identical trials

Each trial has two outcome: success( satisfied with sport facilities) or
failure(not satisfied with sport facilities)

The probability p of a success remain constant for each trial

Each trial of the experiment is independent

 The sample proportion is approximately normally distributed because the sample

size is large enough:
np=1000.6=60>5

n(1p)=100(10.6)=40>5

We decided to use Z test of proportion.

2. Data analysis
In this case, there are two categories: satisfied or not satisfied with sport facilities at Hanoi
University. Based on the result of survey, 72 out of 100 FMT students are pleased with the Hanoi
University sport facilities.
Sample size: 100
Level of significant =0.05
Hypothesized population proportion:

p=60

Hypothesis testing procedure:

The step statistical inference process is as follow:
Step 1: Select the null and the alternative hypothesis
H : p=0.6
0

HA:

p>0.6

z=
Step 2: Z test for proportion:

^p p
p (1 p )
n

Step 3: Level of significant =0.05 z0.05 =1.645

Step 4: Decision rule: reject H0 if

z> z0

Step 5: Calculate the value of the test statistic

Number of successes:
Sample proportion:

x=72

x 72
^p= =
n 100

72
0.6
^p p
100
z=
=
=2.449
0.60.4
p (1 p )
100
n

Step 6: Conclusion:

Since z = 2.449 >z0.05 reject H0 at =0.05

Conclusion: there is enough statistical evidence to infer that at significant level of 0.05, at
least 60% FMT students feel satisfied with the sport facilities at Hanoi University.

V.

Evaluation

1. Limitation
We have conducted objective project based on the collection of results of questionnaires
distribution, there are still some problems occurred. For example, because of the scare about
private information, some students skipped giving their information such as full name, ID, major
or class and email address. It will be harder for us to have an accurate result.
It is hard for us to meet all students of FMT because of a large number of students with
different schedules or their absences sometimes. We collected the result randomly from 100 FMT
students, so the errors or differences between statistic and parameter are still exists. We cannot
ensure that all students from FMT have the same idea with 100 randomly students. Therefore, we
use available information to estimate possible outcomes of population and draw conclusion.
Besides, timing is short so that we only chose 100 students as the sample size. That means the
sample size is quite small compared to population of 1000, hence, the hypothesis test

less

accurate.
2. Implication
In spite of some limitations indicated above, it is undeniable that this study is a useful
reference for Physical Education Department to have a sight of their students satisfaction with
their facilities and subject. As a result, Physical Education Department can base on the evaluation
of FMT student to identify whether the facilities should be improved or not. Moreover, from the

hobby of FMT students, they can serve the subject that these students like, hence, FMT students
will study more effectively and reduce retake and restudy rate.

VI. Conclusion and Recommendation

According to the results of our project, we now have enough evidences to conclude that at
least 60% FMT students are satisfied with the sport (exercise) facilities at Hanoi University. We
used the questionnaire including 5 questions to interview randomly 100 FMT students. Although
the satisfaction degree of almost students is at a high level, just about 31% out of the total
students often play sports at school, which means that the school facilities are not the best choice
for them. Based on the statistics collected from our survey, it can be seen clearly that when
students spend time playing sports at school, most of them will choose the stadium as a good
place to play sports. We agree that the stadium area is quite large and favorable for sport
activities. Students do not need to spend money to rent another place to play sports; they can
come to the stadium because it's absolutely free. Students can play lots of different sports here,
so it can be said to satisfy peoples demands.
Basing on the collected result, our group proposes several recommendations to improve the
current situation and raise the number of students who are satisfied with school facilities. At first,
Hanoi University should focus on improving the quality of the stadium to serve many different
types of sport such as soccer, volleyball, basketball, jogging and so on. For example, many male
students want to play football at the stadium, however the quality of the football field surface
does not meet their needs. Specifically, grass grows a lot in football field surface, which leads to
many troubles in the football matches. To solve this problem, the school should plan to improve
the stadium surface quality, such as regular mowing grass or cleaning up the pitch.
Besides that, there is still a fairly complex problem and we think that it is the main cause of
student dissatisfaction with school facilities, namely the impact of the external. As you know,
Hanu students spend quite much time after class to play sports in the stadium. However, the
problem is that there are so many people coming from other places to play sports here, which
cause our students, do not have enough space. Therefore, we suggest that the security officers
should prevent people outside from playing sports at the stadium area.

In additions, the school should also improve and upgrade sport equipment and exercise
rooms so students will have more options and interest to exercise at school. For further research,
we recommend a wider scope with the larger number of students, which could provide different
results as each respondent with his or her own ability may have various attitudes and feelings to
this mentioned issue and different ways to cope with any difficulty caused by new specialized
majors at first stages. In addition, we are not experts in this field; limitation during the project is
inevitable; so, we are hopeful that our future project will be consulted by some experienced
people to make the result more persuasive.

Appendix 1: Survey for Probability and Statistics Project

QUESTIONNAIRE
FMT students satisfaction of sport facilities
At Hanoi University
We are Nguyen Bich Ngoc, Nguyen Thi Nhan, Ta Tuong Phuoc, Tran Thi Huong Quynh, Trinh
Duc Son, Nguyen Thi Dieu Thuy, Pham Thi Tuyet and Nguyen Thanh Vien from Tut 3BA12, Hanoi
University. We are doing a research project about students satisfaction of Hanoi University facilities. This
useful questionnaire will help us collect data for our project. We highly appreciate your opinions which
are apparently crucial to the completion as well as the quality of our project.
Thank you for your cooperation!
Personal information:
Your full name:...........................................................................................................................................
Your student ID:...........................................................Class: ...................................................................
Your email:.................................................................................................................................................
Question:

1. What sports do you like playing most?

A. Football
B. Badminton, Volleyball, Table tennis.
C. Walking, Running
D. Aerobics.
E. Others.
2. How much time do you often spend playing sports per day?
A. Less than 1 hour
B. 1-2 hours
C. More than 2 hours
3. Where do you often play sports?

A. At home
B. At Hanoi University
C. Other places
4. What level of satisfaction do you score for the following facilities at Hanoi
University campus?
Rank

Facilities
Stadium
Volleyball courts
Table tennis room
Exercise room
5. In general, are you satisfied with sport (exercise) facilities at Hanoi University?
A. Yes
B. No

Appendix 2: Survey result

Question 1
A

Question 2

Question 3

No

Full Name

ID

Trn Hng Vui

1004000100

o Qunh Nga

1207060091

Phm Th Hng Png

1206090063

Phm Th Hng Ngc

1206090053

ng Quc Vit

1206090089

Nguyn Tin Thng

1206090068

L Hoi Thu

1206090077

Ng Th Hi Yn

1204010122

T Phan Long

1206090042

10

Mai Th Tr My

1104000075

11

Nguyn Th Thanh Hin

1104000037

12

Phm Th Lin

1206090032

13

V Thu Linh

1106090042

14

o Duy Hng

1204000040

15

Trn Tun Minh

1204000063

16

on Linh Phng

1204000075

17

H Th Kiu Ngn

1104000077

18

Ng Th Thanh Tr

1104000112

19

Nguyn Th Hoa

1104000040

20

Nguyn Th Hi Hnh

1206090013

21

inh Th Phng Tho

1206090070

22

Vng Hng Vn

1206090088

23

ng M Nga

1206090047

24

Nguyn Th Nga

1206090049

25

Nguyn Hu Triu Phong

1204000072

26

Hong Th Hng

1206090017

27

Trn Th Thu Dung

1206090008

28

Nguyn Th Bch Lin

1104000060

29

Dng Thu Hng

1204000039

30

Kiu Hng Ly

1104040062

B
*

*
*

*
*

*
*

*
*
*

Yes

Yes

Yes

No

Yes

No

Yes

No

Yes

No

Yes

No

Yes

*
*
*
*
*

No

Yes

No

Yes

No

Yes

Yes

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

No

*
*

*
*

*
*

*
*

Question 5

Question 4

*
*
*

*
*

31

Nguyn Khc Phc

1204000073

32

Nguyn Thu Trang

1007090072

33

Nguyn Quang Bc

1204000016

34

1204000022

35

Nguyn Hu t
Nguyn Th Phng
Tho

36

L Thanh Bnh

1204000017

37

Nguyn Th Yn

1204000113

38

Trn Th Hong Anh

1204000013

39

V Thu Linh

1204000059

40

Nguyn Ngc Linh

1204000056

41

o Ngc Nguyn

1204000066

42

L Thu Huyn

1006090029

43

Trng Thu H

1006090016

44

Hong Thu Hng

1204000043

45

ng Th Qunh

1106090059

46

L Th Thnh

1204000086

47

Phm Th Huyn

1204000046

48

Phm Thu Hin

1204010032

49

Trn Th Minh Nh

1106090054

50

Th Kiu Trang

1106090077

51

V Anh Trang

1206090087

52

ng Th Mai Hoa

1106090024

53

Thn Th Hnh

1204000034

54

Phm Th H Anh

1204040007

55

H Nam Ninh

1204000071

56

Trn Th Vn

1204000109

57

V Vn Cng

1004000010

58

L Th Linh

1104000061

59

Ng Th Loan

1104000069

60

Nguyn Quang Huy

1104000048

61

Nguyn Thu Hng

1104040038

62

Nghim Th Thu

1204040091

63

Nguyn Th Trang

1104040100

Yes

Yes

Yes

Yes

*
*

1204040084

*
*

*
*

Yes

Yes

Yes

Yes

*
*

Yes

Yes

Yes

Yes

No

No

*
*

*
*

*
*
*

Yes

Yes

Yes

No

Yes

Yes

Yes

No

No

No

Yes

No

*
*

*
*

*
*

*
*

Yes

Yes

No

Yes

Yes

No

*
*

*
*

Yes

64

Nguyn Ngc Anh

1204040004

65

ng Th t

1204040102

66

Th Kim Lin

1204040050

67

Lu H Phng

1204040077

68

Nguyn Th Ho

1104010084

69

L Hng Ho

1004000020

70

o Ngc Sn

1104000099

71

Nguyn Th Thng

1104000107

72

Phm Th Chung

1204000019

73

L Th Hng Nhung

1104000087

74

Vn Th Thu Trang

1104000119

75

Phm Th Tuyt

1104000123

76

Nguyn Th Hng

100400030

77

Phan Th Bch Ngc

1104040068

78

Hong Mnh Thi

1204040081

79

T Tng Phc

1104000092

80

Trn Minh Ngc

1204040070

81

Nguyn Thanh Tr

1104000113

82

L Th Nhn

1104010066

83

Trn Th Hng

1104010037

84

ng Th Mai

1104010051

85

Hong Phng Duyn

1104040019

86

L Th Hoi

1104010029

87

inh Quang Ho

1101040077

88

Nguyn Vit T

1104010105

89

Trn L Anh Thi

1104040085

90

Hong T Uyn

1104000124

91

Nguyn Bch Ngc

1104000079

92

Vng Kim Yn

1004000103

93

L Minh Thu

1104040093

94

Nguyn Ngc Minh

1004040065

95
96

Trnh c Sn
Hong c Thnh

1104000101
1104000103

*
*

No

Yes

Yes

Yes

No

No

*
*
*
*

*
*
*
*

Yes

No

Yes

No

Yes

Yes

No

Yes

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

No

Yes

No

Yes

Yes

Yes

5
4

4
4

5
3

4
1

Yes
Yes

4
*

*
*

*
*

*
*

*
*
*

*
*

*
*

*
*

*
*

*
*

*
*

*
*

*
*

*
*

*
97

Nguyn Mai Phng

1104000094

98

inh Thi Minh Huyn

1204040042

99

Hong Ty Phng

1104000093

100

T Th nh

1104000013

*
*

Yes

Yes

Yes

Yes

*
*