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Shut Down Calculator
Shut Down Calculator
ACPI Multiprocessor PC
ACPI Uniprocessor PC
MPS Uniprocessor PC
MPS Multiprocessor PC
Standard PC
Other
Many users have written to say the only visible options they have are the last two
listed above. This is an interface glitch that defaults the list to the bottom. Just
use the up and down arrows to scroll through all the options.
In the majority of installations the 'Advanced Configuration and Power Interface
(ACPI) PC' HAL is the one you will want to use. A few cautions are also in order:
Obtain and install the latest BIOS for your motherboard before you begin
the XP installation.
Equally as important as using the proper HAL on ACPI capable systems, is
NOT using it on systems that are not ACPI compatible. The install may
complete but the system will almost surely fail to start when it reboots.
There are situations where it is definitely not desirable to use an ACPI HAL
even if it is supported by the BIOS. This predominately applies to servers,
but to ensure that an ACPI HAL will not be used or automatically detected
and used, press F7 instead of F5 as discussed previously.
Considering the number of problems that users have with systems not shutting
down completely I wonder why this feature is not prominently mentioned and
documented. It could save many headaches, but now you know. A good piece of
knowledge to have tucked away for your next XP install.
As a final note, to determine if your computer was detected as being ACPI
enabled:
Right click My Computer then click Properties > Hardware > Device Manager.
Expand the entry called Computer.
If the entry is 'Advanced Configuration and Power Interface (ACPI) PC' you're all
set. If it says 'Standard PC' the computer BIOS was not detected as being ACPI
capable.
Select the APM tab and check/uncheck [Enable Advanced Power Management
Support].
It should be noted that some users have solved the shutdown problems via
enabling while others have achieved success via disabling. Experimentation with
the APM and ACPI settings may provide a solution.
Power Down Automatically After Shutdown II
CAUTION
03/27/2003 - In the last two days I've received e-mail from two different
readers stating that when this method has been used they have been
unable to boot their system; not even in safe mode. The system starts
to boot, displaying the first lines and then shuts down. I'm trying to
pinpoint what is causing this behavior, but to this point it remains a
mystery. In all fairness, these two reports have been the only problems
I've heard about with this procedure in the twelve months it has been
posted.
Until this issue is resolved, use at your own risk.
If the procedure above didn't solve the problem, check the registry setting shown
below.
Start Regedit and navigate to
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon
Set the value of PowerDownAfterShutdown to 1.
If the value isn't present, add it by creating the string value
PowerDownAfterShutdown and setting the value to 1.
Note: The success of this registry edit is dependent on Hardware Abstraction
Layer (HAL) support.
Two Valuable Items for Dealing with Shutdown Issues
Device Manager: Often times Device Manager will provide a clue to an item that
may be interfering with a proper shutdown sequence. To open Device Manager:
Right click [My Computer] click [Properties] and select [Hardware] tab.
Click the [Device Manager] button in the [Device Manager] section.
Device Manager use a number of different symbols to indicate potential problems
with installed devices. As you might expect, Device Manager is closely tied into the
drivers that are used to make individual devices functional. A problem with one of
these devices or a driver supporting it are often the cause of shutdown problems.
Don't assume that just because you checked Device Manager once and all was well
that matters will remain that way. Check it from time to time, especially if you notice
a sudden change in device behavior. The Knowledge Base articles below will help you
use Device Manager effectively.
How To: Manage Devices in Windows XP
Troubleshooting Device Conflicts with Device Manager
Explanation of Error Codes Generated by Device Manager
How to Troubleshoot Unknown Devices Listed in Device Manager
Startup and Recovery Options: By default, XP is configured that when a system
failure is encountered the system automatically restarts. This behavior may at times
be desirable, especially if a system is unattended and and a reboot is necessary to
restore a system to operation. Unfortunately, it also makes it very difficult if not
impossible for a user to read the messages that are presented that may provide clues
to a shutdown problem. To prevent the system from automatically restarting:
Right click [My Computer] click [Properties] and select [Advanced] tab.
Click the [Settings] button in the [Startup and Recovery] section.
Remove the checkmark from [Automatically Restart] in [System Failure] section.
Pay particular attention to these messages as they may provide valuable clues to
shutdown issues.
Issues relating to shutdown seem to fall into certain broad categories. It would be
impossible to list every piece of hardware and software which have been
identified as causing a problem, but a search through some of the major search
engines, newsgroups, forums, and manufacturer sites will often provide a specific
solution. Read through the items mentioned below and see if any of the
situations apply to your system or configurations symptoms.
Restart Instead of Shutdown and STOP Error Messages
I touched on this briefly in the Startup and Recovery Options section above. As
Microsoft mentions in the article referenced below, "When you shut down your
Windows XP-based computer, your computer may restart instead of shutting down,
and you may see a blue screen for just a moment before the computer restarts."
Windows XP Restarts When You Try to Shut Down Your Computer
Their reference to the Blue Screen Of Death (BSOD) and the STOP error messages
that are displayed is why I suggested you disable the automatic restarts. As cryptic
as these messages can be, they do provide a place to begin looking for issues
impacting shutdown. To make it a bit easier, I've listed the STOP messages in the
table below. A detailed description of each error message is here.
Stop 0x0000000A or IRQL_NOT_LESS_OR_EQUAL
Stop 0x0000001E or KMODE_EXCEPTION_NOT_HANDLED
Stop 0x00000024 or NTFS_FILE_SYSTEM
Stop 0x0000002E or DATA_BUS_ERROR
Stop 0x0000003F or NO_MORE_SYSTEM_PTES
Stop 0x00000050 or PAGE_FAULT_IN_NONPAGED_AREA
Stop 0x00000077 or KERNEL_STACK_INPAGE_ERROR
Stop 0x00000079 or MISMATCHED_HAL
Stop 0x0000007A or KERNEL_DATA_INPAGE_ERROR
Stop 0x0000007B or INACCESSIBLE_BOOT_DEVICE
Stop 0x0000007F or UNEXPECTED_KERNEL_MODE_TRAP
Stop 0x0000009F or DRIVER_POWER_STATE_FAILURE
Stop 0xBE or ATTEMPTED_WRITE_TO_READONLY_MEMORY
Stop 0xC2 or BAD_POOL_CALLER
Stop 0x000000CE or
DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS
The majority of Win XP shutdown problems reported thus far have been that it
reboots when shutdown is attempted. This may be a global symptom emerging from
several distinct causes, because, by default, XP executes an automatic restart in the
event of a system failure. Therefore, more or less anything compromising the
operating system during the shutdown process could force this reboot. Disabling the
restart on system failure feature may permit the exact cause to be isolated: Rightclick on My Computer, click Properties, click the Advanced tab. Under Startup &
Recovery, click Settings. Under System Failure, uncheck the box in front of System
reboot.
Shutdown Does Not Complete or Hangs
Everyone that has used Windows XP has spent some time looking at the screen that
says "Saving Your Settings" - waiting for it to finally decide that it's saved everything
it can and move on to shutting down the system. I'm not sure if it's by design or
considered a 'feature' of XP, but the closer it is to quitting time the longer it takes this
transition to occur. As an added benefit, when XP does 'hang' at this point in
shutdown there is no response to the Ctrl+Alt+Del sequence so the user is effectively
stuck.
My guess is that a Microsoft employee eager to get out on a Friday afternoon finally
decided to address this issue, but that's just speculation. Whatever the reason, this is
a known issue with XP Home and Professional and has been addressed by Microsoft.
Windows XP Stops Responding (Hangs) During Windows Shutdown Q307274
How long does it take for shutdown to begin, or at least give some visible sign the
system is shutting down? This varies, and often times seem to be in direct relation to
software that is left running when shutdown is attempted.
The safest thing you can do is to make sure all programs have been closed before
shutting down. This alone may solve your problem. Dont overlook programs running
in the system tray. Its easy to forget these are running as we become so accustomed
to seeing their icons on a daily basis. As a general rule, if you dont see some visible
shutdown activity within 1-2 minutes of initiation, something is holding up the
process. One readily identifiable sign that some application or process is not
terminating properly is the appearance of the "Wait, End Task, or Cancel" dialog box.
The program or process listed needs to be examined as to why it isn't terminating
properly. Often times a visit to a company website will provide an update to address
the issue.
Windows XP uses many processes that are built into the operating system that
interact with outside vendor supplied programs. These interactions don't always flow
as smoothly or quickly as planned and can account for shutdown delays. Extending
the amount of time a process is allowed to close before invoking the "Wait, End Task,
or Cancel" dialog box can sometimes be of benefit. To get a better understanding of
what this involves as well as why not to overdo the time extension, the following
article may be of value.
Increase Shutdown Time So That Processes Can Quit Properly in Windows XP:
Q305788
These additional articles may lead to a solution:
Computer Hangs During Shutdown or Displays a "Cannot Find Enough Free
Resources" Error Message
Your Computer May Stop Responding When You Shut Down and Use Only the 802.1x
Protocol for User Authentication
Hardware and Software Issues
Truthfully, it's very difficult to separate shutdown issues into tidy compartmentalized
groups, even categories that are as broad as I've defined for this article. Some of the
issues from the Hangs section above fit into this group just as easily. However, there
is no doubt that Hardware and Software Issues can be a major factor.
When talking about hardware, think for just a minute about all the bits and pieces
that go into making up your system. At the heart of the system is the motherboard.
The BIOS (Basic Input/Output System) might need to be updated to function properly
with XP. A check with the computer or motherboard manufacturer for an updated
BIOS is well worth the time. I will add though that my viewpoint toward BIOS updates
is "If it ain't broke, don't update it." That doesn't hold true however for BIOS settings.
Making sure the settings are optimized and appropriate for installed devices can
eliminate problems. Just be sure to note the old settings before making changes.
Video cards are another source of problems. When XP was first released it shipped
with more device drivers than any previous Windows version. In spite of that, the
offerings barely scratched the surface for supporting devices already in use by end
users. Device drivers fall into two categories; signed and unsigned. With signed
drivers, you stand a much better chance of eliminating shutdown problems. Unsigned
drivers are far more likely to create problems, and if a device doesn't have a signed
driver available this long after XP's release it's likely it's not going to have one issued
by the device manufacturer. Mixing signed and unsigned drivers is just asking for
trouble. Go for all or nothing and if that isn't possible, consider replacing the device.
This seems like a good place to talk about compatibility. Microsoft has made available
two sites where you can check hardware and software compatibility. The hardware list
is a good place to check existing hardware or future hardware purchases for
compatibility. The Windows Catalog requires you to wade through some hype, but
there is some useful info available regarding different software packages.
Miscellaneous Problems/Solutions
The items listed below are miscellaneous reports of issues that have caused
shutdown problems. Perhaps one of them will be of value in troubleshooting your
shutdown issue. Feel free to send along your experiences and I'll post them here.
Windows XP Professional contains the Group Policy Editor which can be used to alter
settings. One security option allows the page file to be cleared at system shutdown.
When enabled, this same setting forces wiping of the hibernation file. Both of these
processes can be lengthy, fooling the user into thinking shutdown has hung. To verify
if this setting has been enabled (it has to be set manually), perform the steps listed.
[Start] [Run] and type [gpedit.msc] then click [OK]
Drill down to [Computer Configuration] [Windows Settings] [Security Settings] [Local
Policies] [Security Options]
Verify the proper setting in the right pane under [Shutdown: Clear Virtual Memory
Pagefile]
One theory has linked the shutdown problems to the logon process. Some users have
reported they solved the hanging problem at shutdown by eliminating the Welcome
Screen that XP uses for logon. To eliminate the screen and revert to the legacy
method of logon:
This was a problem I personally encountered using a Microsoft USB Office Keyboard.
Once the box had booted and the logon screen loaded I could use the keyboard, but
prior to that it was totally unavailable. It was impossible to make selections between
operating systems in the boot menu, so if I wanted to load Windows 2000, I had to
make the changes to the boot.ini file within XP and then shut down the entire system.
Restart wasnt possible either because the system would hang and never complete
the restart. The solution was to get a USB adapter which allowed me to plug the
keyboard into the standard mouse port (PS/2) rather than a USB connector. I know its
not the right solution, but for now it works.
If you have a graphics card manufactured by Nvidia, stopping the Driver Helper
service may solve the shutdown slowness. As more users have upgraded to XP a lot
more reports of video problems have surfaced, not just related to Nvidia. Updated
drivers are again the answer, or if they are unavailable a new video card designed for
XP seems to be the answer.
To access the services running on your machine, type [services.msc] from the [Run]
box.