Order To Cash

Order To Cash - Level 1

Maintain Customers

Maintain Pricing
Information

Maintain
Inventory

Manage
Orders

Manage
Invoices

Manage General
Ledger

1.1

1.2

1.3

1.4

1.5

1.6

NCSA ERP

1 OTC

Page 1 of 8
Last updated: 4/25/2013

Maintain Customers

Maintain Customers - Level 1.1

Create
Customer

Modify
Customer

Inactivate
Customer

1.1.1

1.1.2

1.1.3

NCSA ERP

1.1 Maintain Customers

Page 2 of 8
Last updated: 4/25/2013

Manage Orders

Manage Orders - Level 1.4

Process Orders

Process Returns

1.4.1

1.4.2

NCSA ERP

1.4 Manage Orders

Page 3 of 8
Last updated: 4/25/2013

Manage Invoices

Manage Invoices - Level 1.5

Manage AR

Analyze Receivables

1.5.1

1.5.2

NCSA ERP

1.5 Manage Invoices

Page 4 of 8
Last updated: 4/25/2013

Retail Customer (Sales)

Non-Retail Customer (SS&P; Consumer Products; Digital Sales; B2B; Frag Dolls)

Customer

Create Customers - Level 1.1.1

Fill out and Return the

Credit Application/
Credit Information

Start
President
Approval

Request Credit
Information

Receive Credit
Application/ Credit
Information Form

Initial Contact with

the Customer

Non-Retail

Manager
Approval

End

Customer Type
N

Sales Director
Approval

Retail

Send Credit
Application to
the Customer

Over 20K
Credit Limit

Y
End

Sales Dir. agrees

with the Customer
for CIA

Credit and Collections

Request Credit
Check (Coface)

Perform Credit
Check

Rejected

Notify Sales and

Explain Reason

Credit Check

Setup Bill to
Customer in
PeopleSoft

Approved

Sales Operations

Notify Sales and

Sales Operations

Create
CUSTLOAD.csv
file

Run Customer
Upload process

Run
U_OM_CUSTIN_ERRORS
query

EDI Team

Notify EDI Team

Create the EDI

mapping

Correct Errors

Manually Update
Hierarchy Setup

Errors

EDI Customer

End

End

NCSA ERP

1.1.1 Create Customers

Page 5 of 8
Last updated: 4/25/2013

Process Orders - Level 1.4.1

Correct and
Create new Order

Start

EDI Customer
PO file

Customer

Electronic

PO Type

Email Customer
PO form

SI Sterling Integrator (EDI)

Manual

PeopleSoft
850IN Staging
Tables

Confirm Order
Changes have
been executed on
Customer side

Confirm Order
(Lines)
Cancellation on
Customer side

Inbound 856
(ASN) Advanced
Shipping Notice

940OUT CSV file

generated

EDI 850IN
Transaction
Processing

PeopleSoft
945IN Staging
Tables

EDI 945IN
Transaction
Processing

EDI 940OUT
Processing

SI Summary PO
Report

US

Run
U_OM_850IN_STAGE_TBLS
query

Correct EC
Staging Errors

Order (Lines)
Canceled by the
system

Order (Lines)
Canceled
manually

Errors

E/L (error/
line error)

Run PS 850IN US
Process

Run
U_OM_850_EC_TABLES
query

CAN or US

Error type
EC Status

Price and/or
Pack Rule
Violations

W
(warning)

Sales Operations

CAN

Run PS 850IN
CAN Process

Run the 850IN

Exception Report

Complete

Errors
Mass Order
Changes

N
Acknowledge
Order via Email

Validate PO

Enter Manual
Sales Order in PS

Run Order Status Report

Passing through SI

Orders on Hold

Run Order Hold

Release Process

In exceptional situations

Run Batch
Allocations
Process

Verify Inventory/
Review Orders
using Allocation
Workbench

Pre-Allocation
exists

Drop Orders using

Allocation
Workbench

Run 940 Outbound

Process

Manually Allocate
Lines

Correct Errors

Run
U_IN_940_ERRORS
query

Inventory

Release PreAllocation

Y
(multiple BUs
on the order)

940 Errors

Run
U_IN_945_STAGE
query

Process Inbound
945 Shipment
Confirmation

Run
U_IN_945_ERRORS
query

Y
Large Number
of Order LInes

Approve Inventory
Demand

945 Errors

Run Order
Release Process

Warehouse

OM Team imports
orders into the
ERP system

Pick Plan is
released by OM
Team

Data Center prints

packing slips and
attach them with
the shipping labels

Pass
Picker picks item,
applies label and
confirm pick and
goes to pick the
next item

Y
Data Center prints
shipping labels

Packing Slip
needed

Labels are given to

the picking Team
Lead

Labels are collated

by Team Leads
and assigned to
pickers by pick
zone and
equipment type

Picker scans label

which directs them
to the location to
pick from

Pickers put the

items to assigned
Drop Zone
Staging/Floor
Spots

Fail

YES

Consignment?

NO

Run OM Billing
Process

Run Order Close

Process

End

Product Ships

QC notifies picking
and QC Team
Lead for
investigation and
resolution

Credit and
Collections

Team Lead
researches the
mislocation

Manage Invoices

General
Ledger

Product is given to
transportation

Process AutoPutaway

QC performs
random audit

Correct
Product
Picker reports
wrong item to
Team Lead to
resolve (picker
must verify other
product in that
location)

Shipping Dock
people confirm the
Order

Process Inbound
945 Consignment
Shipment
Confirmation

Manage General
Ledger

NCSA ERP

1.4.1 Process Orders

Page 6 of 8
Last updated: 4/25/2013

Process Returns - Level 1.4.2

Customer

Start

Bounce
Back RMA

Return
Product(s) to
the Warehouse

Contact
UbiSoft for
Return

Sales Operations

Review
Customer
Request

Inform the
Customer

End

Approve
Return

Investigate
Overage

Send
Confirmation to
the Customer
along with the
RMA number

Inform
Inventory
Team

Approve
Overage

Communicate
Rejected Items
to Inventory
team, the
Customer and
AR team

End

Inventory Team

Create RMA in
PeopleSoft

Process 861IN
RMA Receipts in
PS

EDI Transmission

Process EDI 180OUT

Send RMA details to
Warehouse

Bounce
Back RMA

Send RMA
number to
Sales Ops

Within
Tolerance

Send RMA
number to
Sales Ops and
AR teams

Review RMA in PS

Process RMA CM
Interface in PS

Update
RMA in
PeopleSoft

Scrap from
USIN3 BU in PS

Transfer from
Returns to the
FG location in
PS

EDI Transmission

Confirm
Receipt

Warehouse

Receive RMA
Details

Receive
Product(s)

Verify
Information

Capture
Products

QC Control
Scrap
Sort by
Disposition

Bounce Back
RMA

Destroy

Liquidate

Send weekly
report to
UbiSoft

Rework

Rebuild

Accounts
Receivables

Good

Process Billing
Interface

Finalize and
Print CM

Check RMA in
PS for Order
number

Check the
Invoice based
on Order
number

Offset
Deduction/
Invoice

End

NCSA ERP

1.4.2 Process Returns

Page 7 of 8
Last updated: 4/25/2013

Manage Accounts Receivables - Level 1.5.1

Order Management
(Process OM_BILL)

Credit and Collections

(Billing)

Process Online
Store Sales

Process Zellers 820

Process Billing
Interface
Start

Bill Source

Process RMA (US)

PRT

Process Credit/
Debit Memo
Run the
ARUPDATE
process

Finalize and Print

Process RMA
(CAN)

Credit and Collections

(Cash Application)

Manual Bill

Credit and Collections

(Maintenance)

Send the PDF file

Run 810OUT
Process

Invoice Type

Create Manual Bill

Online Payment
Entry

Create the Deposit

Create Payment
Worksheet

Upload Payment
Detail from Excel

Create and Save

the Payment CSV
file

Run Payment
Upload

Payment Type

Maintenance
Type

Manual
Maintenance

Create
Maintenance
Worksheet

Upload
Maintenance
Worksheet from
Excel

Identify Offset
Items

Link Debit Item

with Credit Item

Check the Deposit

ID

Create Payment
Worksheet

Run the
ARUPDATE
process

EDI

Create and Save

the Offset CSV file

Run Payment
Upload

Run Auto-Match
process

Run the Actual

Matches Report

Run Payment
Interface

EDI

Automatic
Maintenance

Run Payment
Interface

Check the Deposit

ID

Customer

Process 810OUT
Transactions

General
Ledger

Process Invoice
Payment/
Deductions

Create Payment
Worksheet for
Maintenance

Run the
ARUPDATE
process

810OUT CSV file

generated

Process Invoice
Creation

Run Journal
Generator

End

NCSA ERP

1.5.1 Manage AR

Page 8 of 8
Last updated: 4/25/2013