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  • Antoinette Faiella-Mascarello: 2490 Hybrid Dr. - Kissimmee, FL 34758

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    Antoinette Faiella-Mascarello has over 4 years of experience in customer service and hospitality roles at amusement parks including Universal Orlando Resort, Sea World, and AMC Theatres. She is currently pursuing a Bachelor's degree in Writing and Rhetoric at the University of Central Florida with a minor in English and Creative Writing. Her experience includes operating rides, enforcing safety procedures, preparing food and drinks, and providing excellent guest service. She is trained in areas such as ride operations, safety certifications, point-of-sale systems, and Microsoft Office programs.

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    Antoinette Faiella-Mascarello has over 4 years of experience in customer service and hospitality roles at amusement parks including Universal Orlando Resort, Sea World, and AMC Theatres. She is currently pursuing a Bachelor's degree in Writing and Rhetoric at the University of Central Florida with a minor in English and Creative Writing. Her experience includes operating rides, enforcing safety procedures, preparing food and drinks, and providing excellent guest service. She is trained in areas such as ride operations, safety certifications, point-of-sale systems, and Microsoft Office programs.

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    24 views2 pages

    Antoinette Faiella-Mascarello: 2490 Hybrid Dr. - Kissimmee, FL 34758

    Uploaded by

    AnnieMascarello
    Antoinette Faiella-Mascarello has over 4 years of experience in customer service and hospitality roles at amusement parks including Universal Orlando Resort, Sea World, and AMC Theatres. She is currently pursuing a Bachelor's degree in Writing and Rhetoric at the University of Central Florida with a minor in English and Creative Writing. Her experience includes operating rides, enforcing safety procedures, preparing food and drinks, and providing excellent guest service. She is trained in areas such as ride operations, safety certifications, point-of-sale systems, and Microsoft Office programs.

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    Download as DOCX, PDF, TXT or read online from Scribd
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    of 2

    ANTOINETTE FAIELLA-MASCARELLO

    2490 Hybrid Dr. | Kissimmee, FL 34758


    E-mail: amfm0723@gmail.com | Cell: (407) 962-6635
    A high energy, friendly and dedicated team player with 4 years customer service and hospitality
    experience seeking an opportunity to make a positive impact in your organization.

    WORK EXPERIENCE
    Amusement Park Ride Attendant
    Universal Orlando Resort
    Nov 2013 - Present
    Responsibilities: Operating, monitoring, repairing, and attending to one of the parks busiest rides (Harry
    Potter attractions). Ensure safe boarding and exiting of passengers while maintaining character/role
    appropriate to attractions theme. Enforce all safety regulations and stay current with safety rules and
    procedures.
    Accomplishments:
    Selected to be apart of the Control Booth team responsible for troubleshooting and overall operation
    Several documented Positive Lead Observation Reports for great performance
    Certified and trained at multiple ride attractions.
    Received BRAC (Basic Ride Access Control)/LOTO (Lock Out Tag Out) and Back Safety/Fall Prevention
    Certification

    Film Crew Member (Concessionist, Barista and Ticket Booth)


    AMC 24 - Downtown Disney
    Mar 2013 - Oct 2014
    Responsibilities: Prepare and serve concession items to guests, clean the concession area and assist with
    other theatre functions. Ensure consistent drink quality by providing superior guest service, preparing
    orders in a short period of time and in accordance with recipes and guidelines. Provide excellent guest
    service, man concession and ticketing booth, run food & beverage stations, run barista station, maintain a
    clean work environment, and use point-of-sale systems.
    Accomplishments:
    Met sales goals for AMCs Stubs reward program.

    Attractions Attendant
    Sea World
    Parks & Entertainment
    Nov 2011 - Mar 2013
    Responsibilities: Operating, monitoring, repairing, and attending to one of the parks busiest ride (Kraken
    roller coaster). Ensure safe boarding and exiting of passengers. Enforce all safety regulations and stay
    current with safety rules and procedures.
    Accomplishments:
    Received CPR Certification and AED training.
    EDUCATION
    University of Central Florida
    Present
    Pursuant: B.A in Writing and Rhetoric w/ minor in English - Creative Writing
    Valencia College
    Graduated Jul 2014
    Degree Earned: A.A. General Studies w/ English Track
    Osceola County School for the Arts
    Graduated May 2011
    High School Diploma Earned: Major in Technical Theatre

    SKILLS
    Guest Service/Customer service
    Training new personnel
    Point-of Sale Systems/Cash handling

    Jan 2015 -

    Barista/Food services
    Crowd control
    Advanced- Microsoft Office (Word, PowerPoint, Excel)
    REFERENCES
    Available upon request

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