INTRODUCTION

Brightsun Travel (UK) Ltd. provides travel-related services in the UK through its
network of offices in Hounslow, West London, Birmingham, and Manchester. It also
provides travel planning services for UK based clients predominantly to Eastbound long-
haul destinations. The service industry in the UK, including travel agencies, has been and
continues to be one of the fastest growing business sectors of the economy. Brightsun
Travel (UK) Ltd. has capitalised on the success of this industry by breaking into tailor
made packages to over twenty-five destinations such as Dubai, Maldives and Mauritius.

COMPANY'S ACHIEVEMENTS
The company was formed in 1987. At that time there were three staff and the operations
were predominantly seat sale and with the trade. From then on the company has grown to
handling over 55,000 passengers to all destinations around the globe, and has diversified
into corporate, holidays, and incentives. By identifying key markets we have managed to
grow the business and are consistently striving to improve the service to our clients.

OUR TEAM AND NETWORK

Between the offices the number of staff exceeds 100. The the back office processing is
accompanied, by ticketing, and sales via a call centre in INDIA. This enables us to have
expertise in almost all travel fields. We are equipped with Galileo, Worldspan, Amadeus
and Sabre reservation systems in our offices. All these connect with our back office
system which controls accounts, reservations, pre flight options and therefore we are able
to generate our analysis and reports instantly. Through the back office, we are also able to
distribute our products through telesales, and online channels. Brightsun Travel also
provides 24 hours emergency support services for clients and airlines alike.

OUR PRODUCTS
We chose our markets carefully after studying the needs of our clients and identify those
carriers that fit within our market expansion plan. From our database we keep reviewing
destinations of our passengers. Below are some of our forty-airline partners:
Air India, Air Mauritius, Air France, Alitalia, British Airways, Emirates, Etihad Airways,
Indian Airlines, KLM, Lufthansa Malaysian Airlines, Qatar Airways, Sri Lankan, Swiss,
Thai Airways etc.

Our strategy has been to grow with our airline partners. With these diversified products,
we are able to channel different type of markets.

GUARANTEES AND WARRANTIES

All passengers booked with Brightsun Travel (UK) Ltd. are protected financially by the
UK Civil Aviation Authority bonding scheme known as ATOL. Furthermore we hold
ABTA license, and also IATA licence in all the offices to enable instantaneous document
production.