JOHN A.

DEVORA
9326 Garden Breeze Drive
Houston, Texas 77075
Home: 713-987-2647 Cell: 281-814-8866
johndevora@yahoo.com

SUMMARY
Professional customer service specialist with over twelve years experience, involving telephone and
direct customer contact. Four years of managerial experience. Addresses escalated issues, meets
deadlines and department goals. Resourceful problem solver, team player, reliable, dependable and
quick learner. Fluent in Spanish.

PROFESSIONAL EXPERIENCE

TEXAS AMERICAN RELOCATION COMPANY, HOUSTON , TX JUNE 2004 - DECEMBER 2009

TITLE / DEED SPECIALIST – Working with Cartus Relocation Company and Title Resource Group
(TRG) in assisting to establish their clients with the program to relocate them to national and
worldwide destinations. Reviewing and preparing title commitments for closings in the state of Texas,
Lousiana and Oklahoma. Contact with down-liners to make sure title is clear and efficient for the
transferee to sell their home in a timely manner. Ordered payoff statements on the transferee’s
mortgage and home equity accounts and made sure they were imaged and updated in the system so
they may be accessed by the equity and closing departments. Resolved situations and problems that
Cartus would request for resolution on the deed packages and title. Requesting our attorneys to prepare
the deed packages in order for Cartus to close for the transferee in their behalf. Attended to any of the
transferee’s questions involving executing the deed packages. Monitoring daily reports.

TOUCH-TELL USA , HOUSTON , TX JANUARY 2004 – JUNE 2004

CUSTOMER SERVICE CALL CENTER MANAGER – Manager of a calling card call center, Managing up
to ten employees at a time. Addressed calls on questions and complaints from customers and vendors.
Communicated and problem resolving with other call centers nationwide to make sure there was a clear
line open for our customers when using the calling cards. Made abundant decisions and calculations as
to how much credit should the customer receive on their card from calls that did not get connected to
their destinations. Involved with interviews, training, scheduling and disciplinary actions when required
by the company. Assisted with marketing promotions and slogans to promote company products.

BLACK, MANN & GRAHAM, LLP, HOUSTON , TX MARCH 2003 – OCTOBER 2003
LOAN DOCUMENT SPECIALIST- Produced residential mortgage loan documents for high volume
residential law firm. Performed data entry of information into Guardian software system and Microsoft
Word. reviewed title commitment and survey, examination of Note, Deed of Trust, Warranty Deed and
related documents. High level of customer service on a daily basis utilizing the firm’s loan tracking
system and produced various miscellaneous loan documents in Word, to include Power of Attorneys,
Warranty Deeds and various Agreements.
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GREGG & VALBY, LLP, HOUSTON , TX JUNE 2001 - MARCH 2003

MORTGAGE REVIEW SPECIALIST-Reviewing and preparation of mortgage legal documents for over
forty different lenders, documents included, Warranty Deeds, Disclosure of Lenders Counsel, Renewal
and Extensions, Mechanics liens, affidavits, Exhibit “A”, and Hold Harmless for encroachments.
• Second assistant in managing production and quality control.
• Volunteered to assist lenders directly, at off-site locations.
• Was assigned to individual lenders, to maintain a high quality assurance and quick
response.

WASHINGTON MUTUAL / BANK UNITED, HOUSTON , TX FEBRUARY 2000 – MAY 2001

MORTGAGE TELEPHONE BANKER-Responsible for receiving incoming calls from mortgagee
customers, handled high call volumes with high quality service, verified payments, fees and payoffs,
analyzed escrow, follows up on tax research, and property insurance. Reversal of payments on a
variety of different loans.
• Accomplished goals by having the least non-available time for three months consistently.
• Consistently offered excellent quality service, on over 100 calls per day.
• Assisted Spanish speaking customers.

U.S. MARINES MARCH 1990 - MARCH 1994

UNIT DIARY SPECIALIST-Responsibilities were to maintain over 1000 personnel records for a military
unit. Served in military operations for Desert Shield and Desert Storm. Received Honorable Discharge
for completing time of service.

EDUCATION AND COARSES

MacArthur Senior High School , Houston , Texas
Administration School (Diary Upload Specialist), Camp Pendleton, California
North Harris Community College , (One Year), Houston , Texas
Magic coarse for customer relations (Completed)
Realistic Time Management Goals Coarse (Completed)
Embracing Diversity: Building Awareness Coarse (Completed)

TECHNICAL SKILLS
Hardware: IBM and IBM Compatible, Compaq, Curtis
Banking Software: Bank United/Bank One, Check Free, CPI Director, Aspect
Legal Software: Guardian, FAND, Doc Connect, Simon
Software: DOS, Novell, Windows, MS Excel 5.0, MS Word 6.0 and Internet Explorer; Rumba, I-closings, Citrix, Atlas