TQM IN EDUCATION

Presented by Team 6
Abey (1421201) Nirupam (1421219) Hemanth (1421213)
Dilip (1421212) Poornima(1421250) Supritha (1421256)

EDUCATION FUNCTIONS
To seek and cultivate new knowledge as well
as interpret old knowledge and beliefs
To help the individuals develop their potential
To provide society with competent men and
women
To reduce social and cultural differences
through diffusion of education
To foster the attitudes and values needed for
developing the good life
To bring the universities closer to the
community

Industrial
exposure

curriculum

ROADBLOCKS:

low employability of students

poor performance in international

ratings

shortage of trained faculty

poor infrastructure of institutes

limited scope for research

Learning
material

Faculty

Infrastructure

Dimensions in Quality Education

Educational processes
evolve through quality
culture.
But in reality, it is
difficult to maintain
consistency in
maintaining standards &
conforming to it.

Consistency

Fitting the customer

specifications
minimum-based fitness
for purpose.
Customer(Student,
parents) satisfaction.

Fitness to
Purpose

Transformation includes
empowerment and
enhancement of the
customer

Value for
Money &
Transformative

Things which characterize TQM in the classroom..

The Student as Co-Manager of the teaching/learning process

Faculty & students should discuss mutual objectives.

teacher should review and develop class consensus on the knowledge, know-how, wisdom
and character traits, expected to be developed

Important tasks of a teacher is to provide a basis for internal motivation towards a

subject.(SCANS report).

The USe of Internal Motivators Rather than External MotivatorsSome examples of unhealthy external motivators
a) Competitions for prizes
b) Grading students "on the curve".
c) Threats regarding poor performance.

d) Special honors for good performance.

e) Segregation of students into different classes by "ability"

f) Criticism without appreciation of accomplishment.
The cooperative spirit can be quickly destroyed if the students are set to competing for
grades.

A powerful stimulant to internal motivation is to be part of a team in which each

member of the team relies on the output of the other team members

QFD approach to
improve teaching
process

TQM Implementation
The Key Elements To A Successful Implementation
Are
1.

Gain The Support Of Everyone In The Chain Of

Supervision,

2.

Identify Your Customers,

3.

Focus On Refining The Process, And

4.

Use Deming's 14 Points As A Guide And

Checklist During The Implementation Effort

Application Of Demings 14 points

1.

Create and publish the aim and purpose Mission

Statement

2.

Adopt a new philosophy us versus them

3.

Understand the purpose of inspection focus on

product/service process.

4.

End the practice of conducting business on cost alone

5.

Constantly improve processes

6.

Institute training

7.

Institute leadership

Cont..
8.

Drive out fear

9.

Break down barriers

10.

Avoid obsession with goals and slogans

11.

Eliminate numerical quotas

12.

Remove barriers to pride of workmanship

13.

Organization-wide involvement

14.

Define management's responsibilities to

happen

make it

ADVANTAGES OF APPLYING TQM IN

EDUCATION

Great relationship between teachers and students

Excellent placement opportunities

Extensive and continuous improvement

Enhances relationship between management and

faculty

Knowledge based education

Challenges

Customer loyalty

Performance cannot be measured only through inputs

Major responsibility of teacher .

Organisational focus of the school

Output cannot be measured accurately

Decision centralisation

TQM in education: A live

example

Tackling Bullying through TQM:

Christie Samojedny, a former teacher is now the

principal at Lincoln Elementary(district 15
Illinois)

Primarily uses quality tools to improve student

instruction, many also find value in applying the
tools to behavioral issues.

long-running issue of school bullies

bullies making recess miserable for classmates

have addressed this topic using the plan, do,

study, act (PDSA) cycle

How they used quality tools:

Creating an affinity diagram to analyze the situation

Post-it notes to rank order concerns

quick look at the number of Post-its attached to each area of concern

spot the main issues associated with bullying

create fishbone diagrams around various stakeholder groups, such as

bullies, students who are bullied, and playground supervisors.

create action plans with interventions to address the behavioral problems

bringing in a social worker who guided the students through various roleplaying activities aimed at reducing the bullying behavior.

THANK YOU!!