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TARGET (quality assurance process - june 2

011)
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3313

242

t
a
r
g
e
t

_L
2011-06-24

2011 Target. Target and the Bullseye Design are registered trademarks of Target Brands, Inc. All rights reserved.
These materials are for the sole use of designated employees and business partners of Target. Reproduction, electronic
transmission, third party use or other disclosure is strictly forbidden.

TARGET (quality assurance process - june 2011)

Supplier Quality Proce...

18

GDB Reverse Debug and ...

19
TCPS Quality Assurance Process

Vendor Training

Digital image capture ...

27

Supply managements i...

Objectives:
1. Understand Target Compliance & Production Services (TCPS) team and their roles.
2. Understand Targets Quality Assurance process and requirements and how this impacts the vendor.
3. Understand vendor responsibilities to meet Targets factory requirements and expectations of
producing quality product.

10

A Distributed Continuo...

18

H&M Standard[1]...

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15

Contents:
1.
2.
3.

China Quality Regulati...

TCPS Team
Target Business Overview & Definitions

73

JCPenny

QA Process Requirements
a. Factory Evaluation (FE)
b. Pre-Production Planning Requirements (PPR)
c. Product Testing

4.

d. Product Inspections
Chargebacks

5.

Quality Data Manager (QDM)

65 3

WM USA Apparel Testing...

20 1

Nike Color Manual

41

1 /44

NOTE:PartnersOnlinecontainscomprehensiveinstructionforvendorrequirementsandprocedures.

YoumustalwaysreferencePOLforthemostupdatedinformationforallTargetprocesses.Detailed
informationonallQualityAssuranceprocessesarelocatedunder:Guidelines & Information >
Requirements and Procedures > Product Development / Quality Assurance > Quality Assurance TCPS

TCPS Quality Assurance

Pro cess

04/2011

Vendor Training

1. Target Compliance & Production Services (TCPS) Team

TCPS Mission Statement
Consistently delivering on our Expect More. Pay Less. brand promise by assuring that our vendor partners
operate efficient, safe and ethical factory environments, capable of producing safe, reliable, quality products.
Ethical Quality Assurance Behavior
QA processes are not only business requirements but help ensure that product is safe and in compliance with
the law. Target's expectation is that no vendor or factories producing product on behalf of the vendor will
attempt to circumvent Target's QA process through unethical conduct. No vendor or factory at anytime may
circumvent any Target requirement through modification, substitution, forgery, alteration or withholding
information. This includes not only QA requirements but any process or requirement included within Target's
Partners Online website. Failure to meet Targets ethical expectations regarding Quality Assurance will result
in a chargeback, a change to your Global Compliance Vendor Performance Rating, and/or termination of your
business relationship with Target.
Examples of unethical behavior include but are not limited to:
Any attempt to deceive or mislead TCPS during any QA process.
Counterfeiting, tampering with or cutting the Black, Yellow, or Red Seal. Altering product after
TCPS has sealed it.
Altering 3rd party product testing reports, TCPS documents or any email communications.
Withholding top
of production
testing
documentation
in order
to ship the product.
Substituting
products
or cartons
during
TCPS inspection
process.
Forging the signatures or initials of a TCPS team member.
Forging any documentation
Misrepresenting the factory of production
Modifying materials or product construction after product testing approval.
TCPS Team
TCPS is a worldwide staff, with a wide variety of educational backgrounds, manufacturing experience and
product expertise. TCPS Field Teams are located throughout the world at local offices and are the direct
contact for vendors and factories. Assuring quality means active engagement of the TCPS Field and
Headquarter (HQ) teams.
Quality Assurance HQ
o Maintain Target product integrity
o Develop product testing protocols and QA requirements
o Review and approve product testing results and follow up on quality and safety issues
o Provide technical support
Quality Assurance Field Teams
o Conduct Factory Evaluations, Pre-Production Planning and Product Inspections
o Provide product and technical expertise to factory
Global Compliance (HQ and Field Teams)
o Protect Target brand and ensure ethically produced products in accordance with Targets
Standards of Vendor Engagement, Vendor Conduct Guide, local laws
o Global Compliance is NOT Quality Assurance

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TARGET (quality assurance process

o Global Compliance is NOT Quality Assurance
Global Compliance = factory conditions & practices
Quality Assurance = product & process

- june 2011)_

Product Safety, Recall and Product Regulatory Compliance References (HQ only)
o Review & act on safety issues from a variety of sources including guest complaints

04/2011

TCPS Quality Assurance Process

Vendor Training

o Report potential safety issues to appropriate Government Agency

o Protect US guests/consumers from potentially hazardous products by insuring products meet US
regulatory and Target standards for safety
o Insure products meet US environmental standards.
o Insure products do not violate US intellectual property laws
o Manage Product Recall process
Operations and Systems (HQ and Field Teams)
o Create and manage Target quality policy, best methods, process development, systems
requirements

2.TargetBusinessOverview&Definitions
Vendor Types
Target vendors are categorized as TSS or Non-TSS:
TSS Vendors sourced through Target Sourcing Services (TSS).
Non-TSS - Also referred to as Direct Import DI vendors.
Product Divisions
Target merchandise is organized within the following Divisions
Apparel &Accessories (A&A) = Apparel, accessories, handbags, jewelry, shoes, etc.
Soft Home (SH) = Bedding, Bath, Window & other Domestics.
Hardgoods (HG) = Products that are not apparel, accessories or domestics. This may also be referred
to as Hardlines (HL) product.
o Hardgoods A = Toys, Luggage, Sporting Goods, Electronics and Entertainment, Household,
Personal and Baby (HPB) and Health, Beauty and Pharmacy (HBRx)
o Hardgoods B = Home Dcor, Stationery, Holiday/Seasonal, Small Appliances, Lighting, and
Furniture
o Hardgoods C = Home Improvement, Auto, Garden Place, Pet Supplies, Super Target and Target
Consumables.
o Target up&uptm brand consists of all products characterized by the up&uptm packaging and are
usually merchandised near an identified comparable national brand. up&uptm products can include
Hardgoods A, B, and C items.
NOTE:This training does not apply to any food products. For food product requirements contact Food Safety
& Quality Assurance (FSQA) team at the following: FSQA.approval@target.com
PreviousProduct
NewProductDivision
TargetDepartmentNumbers
Division
3,7,8,12,49,56,57,58,59,69,80,81,82

Hardlines

Hardgoods A

Health & Beauty

Hardgoods A

Grocery

Hardgoods C

55,71,83,212,213

Home
Decorative Home /
Garden Place

Softhome

60,62,64, 66,67,68,97
2,9,51,53,54,65,70,72,74,78,81,84,85,92,200
234,236,240,249

Apparel & Accessories

Hardgoods B

86,87,88,91,201,204,207,233,237,253,255,262
37,52,63,94,208,245

11,13,14,15,16,18,20,21,22,23
24,25,26,27, 29,30,31,32,33,34,36,38,40
41,42,43,44,46,47,61,75,76,77,79,93,96,98
202,205,206,209,214,215,217
222,238,251,259,269, 281

Softlines

04/2011

Vendor Training

TCPS Quality Assurance Process

Product Brand Definitions

Quality Assurance (QA) process requirements will vary based on product brand. The information listed below
is not legal or trademark definitions, but is used to determine TCPS QA requirements.
Target Owned Brand Product Definition one or more criteria must apply
Target owns trademark
Brand exclusive to Target
Target driven product design
Target driven product standards or technical development
No distinguishing brand name used in retail packaging
Vendor label without National / Regional recognition
All D234 See Spot Save except widely recognized National Brands
Examples:Restore&Restyle,Merona,PetEssentials,Durabuild
Target Owned Brand
o Vendor Manages Quality
o Factory Executes Quality
o Target Validates Quality - Target Owned Brand QA Requirements
TargetOwnedBrand+SeeSpotSave(D234)
VendorTypes

QAProcess
ProductTesting

TSS

Non-TSS

Required

Required

Required

Required

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FactoryEvaluation
Pre-Production
Requirements
ProductInspection

Required
Required
Required

Required
Standard Inspection
Packet Only Required
Required

Vendors producing Target Owned Brands are expected to:

Implement good processes in their factories.
Ensure their products meet all applicable safety, regulatory and performance requirements through
product testing.
Manage and train every level of their supply chain, including agents and factories (domestic and
foreign) using
the TCPS
QA Requirements outlined in this document and processes posted to POL
(including
Factory
Education).
Vendors will have escalation plans in place with their agents or factories to address failures in
inspections (Inline or TCPS) or 3rd party testing results.
Non-Target Owned Brand (National Brand, Vendor Brand) Product Definition - No Target Owned Brand
criteria apply
Distinguishing brand name used in marketing and packaging
Distribution
is broad
in brands
US
Includes
regional
food
National branded product that also carries a license
Licensed brands (except D234 See Spot Save)
Examples:Sony,Stanley,Levis
Non-Target Owned Brand (National Brand, Vendor Brand)
o Vendor Manages Quality
o Vendor/Factory Executes Quality
o Vendor Validates Quality

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240

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