Professional Documents
Culture Documents
Bank Alfalah Limited Internship Report
Bank Alfalah Limited Internship Report
Bank Alfalah Limited Internship Report
UNIVERSITY OF GUJRAT
15 July, 2013
ACKNOWLEDGEMENTS
Praise to ALLAH, the lord of the worlds, The Most Gracious, The
Most Merciful. We thank HIM for providing us ability and the
patience throughout our life and especially during completion of
this report on bank alfalah ltd.
We are thankful to GUJRAT UNIVERSITY who provided us with
the opportunity for carrying out the study
EXECUTIVE SUMMARY
I was assigned to do internship in a renowned Organization & prepare Internship Report
of that Organization. So, I selected and decided bank Alfalah Limited to do Internship in
this Bank.
The banking structure in Pakistan comprises of the following types, State Bank of
Pakistan, Commercial Bank of Pakistan; Exchange Banks, Saving banks, Cooperative
banks, specialized credit institutions. The state bank of Pakistan is the Central bank of
the country and was established on July 01, 1948. The network of bank branches now
covers a very large segment of national economy. The State Bank of Pakistan issues
the shares of these periodically. Bank employees and other common peoples can also
purchase these shares and earn profit.
After this, Report provides detailed information about the Bank including origin of bank
Alfalah Ltd its history & Introduction, vision, mission, Hierarchy and all about its
products & Services etc. Report provides the information about all departments of bank
Alfalah Limited.
The departments in which I have done my work are Account opening department,
Remittance department, Clearing department, accounts ,cash and in money gram
department.
In the last, the final Recommendations & Suggestions are given to overcome flaws &
Problems that is being to be faced by bank Alfalah Limited.
Table of Contents
Part-I
5.1 Introduction...............................................................................................01
5.2 Overview of the organization....01
5.2.1
Brief
History..01
5.2.2
Nature
of
the
Organization........02
Vision
Statement........02
Mission Statement..02
5.2.3
Business
volume..02
5.2.4
03
5.2.5
16
PESTL Analysis.............................................................. .
5.3.3
Main
Offices..........23
5.3.4
23
5.3.5
Comments
on
Structure..27
the
Organizational
Part-II
5.4 Internees Work..29
5.4.1
5.4.2
Detail of Supervisors..30
5.4.3
Weekly
Timetables..31
5.4.4
General Banking......38
5.4.4.2
Department of cash..39
5.4.4.3
5.4.4.4
5.4.5
Tasks
and
me.54
5.4.7
54
projects
assigned
to
Summary of Learning.
5.4.6.1 Skills
qualifications.................54
5.4.6.2 Responsibilities
.........56
undertaken
by
and
me.
5.4.6.3
5.4.6.4
57
6 Conclusion ..............58
6.1 Summary of conclusion from internship experience............58
6.2 General observation about banking sector............58
Bank Alfalah
Limited
Appendixes.63
Part 1:
Part 1 of the report relates with the overall introduction of the organization.
5.1
introductions:
When we talk about banking industry then we can say that banking
industry is one of the fast growing industries now days. My objective and aim of
studying alflah bank to explore my skills and abilities practically .It is required by
University of Gujrat to do six weeks internship in any organization to gain
practical exposure of the theoretical aspects studied by me for the
accomplishment of degree, Master in business administrative, MBA .So I can say
it was good experience for me .all the staff members were very cooperative .they
encouraged me all the time. They tried to involve me in all those activities which
were performed by them.
5.2 Overview of the organization:
5.2.1 Brief introduction of bank Alflah.
Bank Alfalah Limited was incorporated on June 21st, 1992 as a public
limited company under the Companies Ordinance 1984. Its banking operations
commenced from November 1st, 1992. The bank is engaged in commercial
banking and related services as defined in the companies ordinance, 1962. The
Bank is currently operating through 313 branches. With the registered office at
Bank Alfalah
Limited
5.2.3
Bank Alfalah
Limited
5.2.4
CURRENT ACCOUNT
Bank Alfalah
Limited
ROYAL PROFIT:
Initial deposit for account opening is Rs. 1,000 with no minimum balance
requirement.
Noninterest bearing checking account.
Maximum 2 deposits & 2 withdrawals through cheque are allowed.
Bank Alfalah
Limited
ALFALAH KIFAYAT:
Any Pakistani resident over the age of 18 can open this account. This
account is for individual/joint customers only. Other customers like
companies, corporate etc are not eligible for opening of this account.
Minimum balance requirement for opening this account is Rs. 10,000/-and
no maximum limit
Customers can withdraw funds whenever they like. There is no restriction
on number of withdrawals
There is no restriction on deposit transactions
higher
returns
that
will
automatically
be
credited
to
his/her
Bank Alfalah
Limited
Profit will be automatically credited on the 1st working day of each month
into customers Current/PLS/RP/BBA account
Free Personal Accident Insurance coverage up to the deposit amount or
Rs. 1,500,000/- whichever is lower.
Customer can avail financing facility up to 90% of the deposit(as per
banks policy)
Any Pakistani resident over the age of 18 can open this account
Alfalah Mahana Amdan term deposit can be maintained only at any one
BAL branch with a maximum cap of Rs. 15 Million.
Silver
Bank Alfalah
Limited
Gold
Platinum
The unique tier based structure ensures that you can avail smooth & cost
efficient facilities based on your current level of deposits i.e. Higher the deposit,
higher the number of free services.
CREDIT CARDS:
Your Bank Alfalah Credit Card is your partner everywhere and is globally
accepted and welcomed at locations displaying the VISA logo. It is accepted at
nearly 30 million locations in more than 200 countries around the globe and
over 27,000 Bank Alfalahs establishments in Pakistan. Alfalah VISA lets you
pay for shopping, travel, entertainment, meals and much more. Card members
are facilitated through a number of promotions from time to time. In addition,
there are a number of strategic business partnerships with leading local and
international brands for purchase of home appliances at exciting Step-BY-Step
(SBS) monthly installment plan with free home delivery at lowest interest rates.
Salient features are:
Bank Alfalah
Limited
Electricity, Sui Gas, PTCL and Warid bills payment through 24 hour Call
Center and Auto Debit instructions
SMS for card usage, mini statement, payment receipt confirmation, etc.
Cash withdrawal at all 1LINK ATMs
Special offer on Warid post paid connections
10
PlatinumCard:
It is accepted at nearly 30 million locations in
more than 200 countries around the globe and
at over 27,000 establishments in Pakistan.its
limit is R.s10,00,000
Titanium:
Titanium
MasterCard
is
your
partner
at
locations
displaying
the
Gold
Classic
A perfect card combination for all segments of
salaried & professional individuals. its limit is
more than R.s100,000
11
Bank Alfalah
Limited
Supplementary
Cards
Now you can give Supplementary Cards to
anyone you care for.principal owner and its
wife and three children credit card
12
Bank Alfalah
Limited
Cards. You can get cash from Alfalah ATMs or cash counters of Bank Alfalah
branches and other VISA member banks in Pakistan.
REVOLVING CREDIT:
With Alfalah VISA you have the option of paying only 5% of your
outstanding balance by the payment due date. Service charges will be levied on
the balance unpaid spending and carried forward. These charges are calculated
on a daily basis from the transaction date for all cash and retail transactions. The
following month you have the option of either the full amount payment or if you
wish, pay only the minimum amount due and revolve again.
SUPPLEMENTARY CARDS:
Gift your family members with exclusive Alfalah VISA supplementary cards
and let them also enjoy the privileges of Alfalah VISA. Only Alfalah VISA gives
you the unique feature of having up to six free supplementary cards for anyone
you care for. All supplementary Card members share your credit limit. All charges
incurred on the supplementary cards will be reported on your monthly statement.
Card Expiry Period:
Effective 7 June 2005, all VISA credit cards being issued by our Card
Division will have an expiry of 3 years on them.
24-Hours Phone Banking Service:
13
Bank Alfalah
Limited
Our well-trained and qualified phone banking team is available to help you 24
hours a day.
14
15
Bank Alfalah
Limited
16
Bank Alfalah
Limited
You own a plot but need financing to construct a home that excites everyone in
your family! No problem, we shall provide up to 100% of the construction cost
enabling you to say good-bye to rent forever! Even if you don't have a plot, we
will provide up to 60% of the value of the plot that you have selected to purchase.
17
Bank Alfalah
Limited
Political:
In our country the government is democratic government. When the
opposition is very strong then the government will be in favor of very
shorter period of time. Which has been seen by us on many times, and it
is on regular bases in Pakistan. So we can say that there is Political
instability in Pakistan. Due to the political instability in Pakistan, there are
direct changes in laws and policies that can be sometime in favor or
sometime against the bank as well as for whole banking sector and other
businesses
ii.
Economic:
18
Bank Alfalah
Limited
Social
According to my mind and my research there is not any social problem or
issue to Alflah bank so in this way we can say that there is not any Cultural
issue to bank, because there are a number of multinational companies in
Pakistan. Therefore, cultural issues are not prominent.
iv.
Technology:
People are highly skilled and can introduce new technology to increase
competencies. Technology is upgrading day by day. So the advancement
in technology creates a little bit problems for bank Alflah as well as for
whole banking sector. But the Alflah bank pays a great intention to the
advancement of technology. It tries to use the latest technology. The
employees are trained through workshops.
v.
Legal:
When we think about the legal factors then there are many laws like
discrimination law, employment law, health and safety law etc. These
legal factors can affect the different operations of alflahl Bank Limited.
These can change the level of income, costs, and also can change the
demand for its products. It takes a long period of time for the result of any
case; the result may be for or against the Bank. But due to the delay in
results of different cases, it cannot grow and cannot help, for the economic
development of our beloved country. Bank Alfalah Limited acknowledging
19
Bank Alfalah
Limited
20
Bank Alfalah
Limited
The structure of the MCB Bank is not much complex then other organization.
There are Boards of Directors, a chairman and a President who lead the
business.
21
BOARD OF DIRECTORS:
Hawalileel Al-Mansoori
Mutawa
Director
Director
Al Otaiba
Sehgal
Director
Director
Sheikh
Director
22
MANAGEMENT HIERARCHY
Mr. Sirajuddin Aziz
Chief Executive Officer
Mr. Mohammad
Yousuf
Group Head
Islamic Banking
Khan
Group Head
Group Head
Market, North
Central
Mr. Shahab Bin
Shahid
Malik
Group Head
Group Head
Corporate &
South
Investment Banking
Group Head
Group Head
Consumer Finance
23
Group Head
Group Head
Admin, Technology,
Operations
Sheikh
Chief Information
Officer
Mr. Ather Shehab
Mr. M. Mudassar
General Manager
Aqil
Management Services
General Manager
Division
General Manager
General Manager
International
Company Secretary
Business, Marketing
General Manager
General Manager
Credit Division
Risk Management
24
Bank Alfalah
Limited
25
Bank Alfalah
Limited
26
Bank Alfalah
Limited
ACCOUNTS DEPARTMENT:
This department is responsible to keep the record of each and every
transaction and prepare reports about the amount of deposits and advances and
sent to Head office or State Bank of Pakistan on monthly, quarterly and yearly
basis.
CASH DEPARTMENT:
The cash department is the most important department of the bank. It
receives cash from customers and then deposits it into the accounts of the
customers and maintained their balances.
The officers in this department are called teller and there were four tellers
at the counter. This department involves in two activates:-
27
Bank Alfalah
Limited
AGRI FINANCE:
BANK ALFALAH'S ZARIE SAHULAT offers finance facilities covering entire
spectrum of Farm and Non-Farm activities both for production and development
purpose. We offer following wide range of Agri Finance Products to encourage
farmers to increase farm production.
28
Bank Alfalah
Limited
MONEY GRAM:
It is a contract of AMERICA based money exchange company with bank alfalah
.people send money through this department and pay charges for it .then their
relatives receive the money .there is a limit for withdraw of money.
CREDIT DEPARTMENT:
A good financial support when officials of this department invest money of
depositors into feasible projects by lending loans to various business concerns.
As the core activity of Commercial bank is to provide short-term finance, which is
mostly for working capital requirements.
i.
Departmentalization
The employees worked in their own departments which have strict rules
and regulations regarding their departments. There are different functions
which are being performed in these departments.
ii.
Work Specialization
The employees have specialization in their own works. Mostly the
employees are related to accounts and finance departments and have the
specialization in these fields.
29
Bank Alfalah
Limited
iii.
Chain of Command
The job duties are designed by the top management then assigned to their
middle levels of management and then these are passed on their lower
levels of management and employees.
iv.
v.
Span of Control
There is a wide span of control. A single manager in a Branch controls the
activities of all his subordinates within the Branch.
vi.
Formalization
The bank has formal organizational structure and there is no flexibility in
its workings. All the jobs are designed formally and employees have to
work according to the rules and policies which are formally made for their
job.
30
Bank Alfalah
Limited
Part 2
Part II of the report describes the detail of Jalal pur Jattan branch of Alfalah bank.
th
code is 0112.it is situated at Gujrat road, jalal pur jattan. This branch is working
since 6 years .
MANAGEMENT HIERARCHY OF BRANCH BANK ALFALAH :
Branch manager
Sir Shehzad
Sir Sikandar
Remittance department
Sir Emmad
Clearance department
Sir Irfan
Money gram
Accounts department
Sir Faisal
Madam Sumaira
Cash department
Sir Ali,Wajid,Habib,Umer
Operation manager
Madam Sumaira
Car finance
Sir Saeed
Agri finance
Sir Adnan
Home financing
Sir Usman
Credit incharge
Telephone operator
Sir Saeed
Miss Saddiqa gulfam
Foremen
Peon
I joined this branch July 15, 2013 to August 26, 2013 .and during this period I
learned a lot.
Some information about address and contact facility is given below;
worked in
Bank Alfalah
Limited
Weekly timetables:
No doubt six week duration is too short time to get all the knowledge about the
bank departments but I tried to collect all the necessary information in this regard
.it was a small branch not so big. But overall it was a good experience for me to
work practically in the Jalal pur jattan branch of Alfalah bank.i did my internship in
followings departments
Account opening
Remittances
Clearing
33
Bank Alfalah
Limited
Date
Activity
15-07-2013
Learned about different types of
Accounts
16-07-2013
17-07-2013
18-07-2013
Filling documents.
19-07-2013
SS Cards , scanning
20-07-2013
34
Bank Alfalah
Limited
nd
nd
week of the internship was with the same department because some
Date
Activity
22-07-2013
23-07-2013
Learned about
request procedure
24-07-2013
25-07-2013
26-07-2013
27-07-2013
35
Bank Alfalah
Limited
RD
Date
Activity
29-07-2013
30-07-2013
pay order
31-07-2013
Demand draft
01-08-2013
telegraphic transfer
02-08-2013
H o treasury accounts
03-08-2013
36
Bank Alfalah
Limited
th
department .who s name was Sir Irfan who was very punctual and responsible .I
learnt many useful things from him and top of the list was punctuality .Sir Irfan
was very hardworking, completes his work on daily basis.and last day of that
week I spent with telephone operator of customer relationship officer she was
very polite and courteous with all customers her name was Miss Saddiqa.
Date
Activity
05-08-2013
06-08-2013
07-08-2013
08-08-2013
09-08-2013
10-08-2013
th
th
week I
learned about procedure of money transfer which was supervised by Sir Faisal. A
lot of things here which are given below:
Date
Activity
12-08-2013
13-08-2013
14-08-2013
Arrangement of cheques
15-08-2013
16-08-2013
17-08-2013
th
these 3 days I spent in cash department sir Ali was the head of this department
he gave me overview of the the whole cash department and last 2 days I went to
credit department but due to short time and Sunday I could achieve a limited
knowledge of that department Sir Adnan was the head of that department.
Date
Activity
19-08-2013
20-08-2013
Online payments
21-08-2013
And learned
cash transactions
22-08-2013
23-08-2013
And
learned
agriculture
about
finance
For
If balance is low from 5000/- then 50 rs will be cut off from the remaining
balance
Online is free through current account
Saving Account:
Some customer open savings account for the purpose of saving the money for
future benefits and fulfillments of their needs.
42
Bank Alfalah
Limited
The initial amount which is required for opening a saving account is 500
RS.
Online is not free in the saving account 174 RS are charged from the
customer.
When account is closed no charges are charged from the customer.
zakat is also deducted from the saving account 5 no cutting on loss
account
No cutting will be on less amount from 500 RS.
Kamyaab karobaar:
Terms and conditions are same for as for current account
43
Bank Alfalah
Limited
Profit is fixesd
If the deposited period is longer than the rate of interest will be high.
This account can be fixed for three, six, or for the one year or for the five
years period of time.
Zakat is deducted and withholding Tax is charged @ 10%.
If the customer withdraws money before the due date then no profit will be
paid for which he was promised.
Bank has a right to close the Account if the balance is zero after six
month.
44
Bank Alfalah
Limited
Occupation of the customer should be note down in account opening form. The
mobile number, fax number and corresponding of customer are taken. Sometime
customer has two different addresses for example address of home and also
office .then it is asked, which would be used as corresponding.
Signature:
Signatures of the customer are obtained on the account opening form
where it is required. Some time customer wants to use different sign from ID card
sign and if he does it then he will use that sign every time for any bank
transaction otherwise he will not able to do transactions. These signatures should
be not so easy .because if sign are so easy then there will be a chance of copy
your signatures for any wrong activity .and if your signature are too much easy
then three passport size pictures are required for account opening and then you
have to come himself for dealing every kind of transaction. Signature are taken
on account opening form and also on SS card also There are specimen signature
card with are attatched with account opening form. and after taking signature
45
Bank Alfalah
Limited
on SS Card ,one card is sent to headoffice with form and one is kept in internal
documents of the bank for record .
Cheques Book Requisition:
Cheque books are also issued by head office when these are required by
customer .there ia an option to take cheque book of twenty five pages or fifty
pages also.but some customer wants to use only ATM. sometimes customer ask
for not sending any information related to account ,then there is a option of hold
mail, it is the policy of bank to make confidential every aspect of activity of
customer ,so charges are charged from customer .
ATM form:
If customer wants to take ATM card for operating the account then ATM
form is also filled and attached with account opening form.
Undertakingform:
undertaking is also attached with account opening form.
Stamps:
After filling form stamps are used.
Account Number:
When all the formalities are completed and form is filled and stapmed by
officer then the final approval of account has to be taken from the Branch
Manager. When it is approved by the managerof branch an account number is
allotted to the customer all the information is entered into the computer. Then that
account number is written on the Cheque Book, Specimen Signature cards
46
Bank Alfalah
Limited
and account opening form. Sccaning of the form documents of the form are
sccaaned in the bank sccaaner .
Sending the account opening form to the Head Office:After fulfillment of all the requirement and attatching the documents and
verification of theaccount opening form from manager of the operations , the
account opening form is send to the Head Office of bank alfalah which is situated
in Karachi and made a request from the officer to issue a printed cheque book for
relevant customer after 7 to 15 days a letter of thanks is send from the head
office at customer corresponding address and customer have to come to bank
with that letter to receive the cheque book.
Issuance Of A Cheque book:-
This was done under sir emmad .he receive all the cheque books which
was sent by head office and on arrival of relevant a/c holder, was given to him.
Usually bank alfalah issues cheque book of twenty five cheques to the saving a/c
before finishing , customer should have to come for putting a request for a new
one .
Minor:
A person who is below from 18 years of his age cannot operate an
account himself but he can operate it through his guardian
Instructions about minor account:Guardian of the minor account will continue and will be engaged in dealing
the transactions and operations the account until the minor would not attain the
age of maturity which is 18 years.
47
Bank Alfalah
Limited
JOINT ACCOUNT:
Joint account is an account of two or more persons and authority of
operating the account is optional. These persons can be partners or members of
any organization.
Procedure of account opening
Account title:
In the title of a joint account names of holder are mentioned.
Instructions:When we are opening a joint account then it should be clearly ask from
the account holder for the authority of operating the account and who will be
entitle for payment in case of death of any partner. and if joint account is of three
or more persons then extra sheets will be used for getting information and these
sheets are stapled .
Documents required:
Computerized national identity card is required from all holders for
opening an account and after obtaining that card date of expiry is also checked.
48
Bank Alfalah
Limited
Signatures:
Signature of all holders on the form under special columns as applicant.
and on the specimen signature card only two authorized holder would be able to
sign and they will be able to operate the joint account .and cheque book is issued
to only one member of that account and only he can sign for issuing
cheques.individual account. When a single customer wants to open an account
with his/her own name that is called individual account and only that person will
authorize for operating accont. Procedure of opening individual account;
Title:
The name which is mentioned on CNIC of that person will called the title of
account. And information is obtained from the customer for next of kin in case of
death of account holder, who will be authorizing for operating the account.
Documents:
if the customer is salaried person then a proof of income is required or
salary slip or a written statement is required from where customer works.for
example during my internship a lady come for opening account but works in a
private school and having no salary slip then she was asked to bring a written
statement about her job by the principal of that school because it is necessary to
take evidence of source of income to stop money laundering. Computerized
national identity card is also required for account opening.
49
Bank Alfalah
Limited
Proprietorship account:
when a firm is owned by a single person and he /she opens an account
with the name of firm then that account will be called proprietorship account.
Having same procedure only letter pad is required.
Partnership accountS:
It is a term which is used to describe relationship among two are above of
them persons ,who are agree to share profits and losses of a business and for
which they are acting as partners ..
Document:
Stamp.
If we have declared any third person for giving him authority to operate,
then name of that person is compulsory to mention.
Bank Alfalah
Limited
be possible between the same banks branches. This section of bank alfalah is
used to remove the difficulties of exchange money without doing any cash
activity all the things are done through this section.
Types
Inward remittance
Outward remittance
Internal remittances:
Internal remittance is done through receiving instrument directly and is
responsible to pay to other party.
External remittances:
In this section instruments are sold and issue to the responding branches.
Payment modes:
Order of payment
CLEARING DEPARTMENT:
This section is under the supervision of sir irfan .this is also a way of
exchange of amounts but in the form of cheques. Cutomer comes with cheques,
fill the slips for deposit purpose, and after checking the relevant customer
account number and amount in acoount, it is decided that it would be clear or
not.
Features of this section are given below
Inward clearing
Outward clearing
Inward clearing:
The procedure of internal clearing is simple .worker of nift comes with
cleared cheques ,then date ,amount in words and amount in figures is matched
and staps,and clearing rates are also checked. And date of cheques can be of
last 6 months but it cannot be of next day.
Outward clearing:
In this type,cheques are recived and after taking stmps are used and after
checking entries are made in the relevant register.
nd
rd
damaged position notes. And 4rth one is fresh or new cash. Which can be in
fresh notes the 5
th
one are coins which can be of one, two or five rupees. State
bank of Pakistan has made restriction about soiled and unsorted cash. Ans
sorted and new cash is used in all activities. Prize bonds are also included in
cash section .schedules are given with details and originates the lucky draw. And
within announced dates it is dealed, purchase and sale is made. national saving
center is engaged in these activities .there are many benefits of prize bonds but if
we dont collect our prize in due dates then we will not entitle to claim. Usually
one month is time for collection. There are some limits regarding cash withdrawal
also.
ATM there is also some information about auto teller machine card .if someone
losses his card then he should inform to the relevant department for stop
payments through card.and if machine captures your card while operating ,due to
dialing wrong pin code,error,or due to expiration of the card, or due to any other
reason for example you have forgotten your pin code then an acknowledgement
is filled by customer and after approving that acknowledgement, customer should
have to come with id card then it is returned to customer name, nic number is
note down if it is not our customer and signature of customer and only account
number is used .if it is our customer, bank name. Subject and date is also
mentioned.
Money gram:
This section was under supervision of sir faisal .money gram section is a
contract between America based money exchange company. This company has
made many contracts with other banks also people who send money through
money gram, pay charges for that person. Because they want immediate
payment and for that purpose they pay come extra. For making the payment of
money .original ID card is required because copy of ID card is not acceptable.
And there are chances of frauds in case of copy.if amount is above from fifty
thousand then very sis of id card is required and if amount is above from two lack
then due diligence is required .here the term of due diligence is used for a written
statement of information of customer. For making payment .special receipts are
printed and these are fileed by taking information from the customer. Sometime a
hidden question is asked for the purpose of security. Before making payment it
should be confirmed that, receiving person is free from the list which is sent by
govt. agency where names of terrorists are given. date, day and year is also
mentioned on the slip. And after making payment signature of that person are
attained.
55
Bank Alfalah
Limited
for opening new account then next day I found three new customer and called
them for opening account .third task was assign to me by manger operation to fill
the cash slips and I done it while learning. Forth task was assigned to me by sir
Adnan to make stock reports and i did it successfully.
Bank Alfalah
Limited
should be a
necessary only for
5.4.6.4
nd
employees .while working here their social life affects adversely. And time period
which was given for tasks and targets is also short. Alfalah has strict rules and
this is good thing to follow rules but sometimes customer dont like it.
7 Recommendations:
It was very good experience to do internship in bank alfalh jalal pur jattan
branch so on behalf of my six week experience I want to give some
recommendation to staff of bank
Services should be properly advertised which are provided by bank
To increase the work efficiency of employees, manager should set a
strategy of incentives.
Operations and systems should be more improved .and IT drawbacks
should be removed.
Audit of operations should be internally.
Unpaid cheques which are drawn on bank alfalh are not mentioned in a
separate register so it should be note down.
There is lack of staff in cash department so at least two more employees
should be hired
8 References:
All the information provided by making this internship report has been
gathered during doing internship in Alfalah bank and from the following source:
Clearing officer
:sir irfan
sir faisal
Banking notes
Accounts
miss sumaira