Christopher J.

Bennett
332 Brandywine Road
Chapel Hill, NC 27516
(919) 933-4455
chris-tcb@msn.com
TRAINING DIRECTOR
Strategic Business Partner/Unit Manager/Group Facilitator/ Program Designer/
E-Learning Project Manager/Organizational Development
Consultant/Management and Business Skills Trainer
Achievement and Skills
Start-Up Specialist: I developed, staffed and implemented training units in three multi-state
convenience retail chains, resulting in model operating standards in all geographic locations. I
managed the implementation team for a regional health insurance provider’s “virtual university” ;
saving the company nearly $1 million as a result of the elimination of redundant training functions.

Responsive Business Partner: As operations division business partner in a health care company,
I led the redesign team for an overhaul of an eight-week new hire customer service and claims
representative training program, resulting in raising customer satisfaction metrics with “newly-
minted” representatives, while reducing training time by 25% and introducing a blended learning
training approach.

Innovative Program Manager: I increased use of available e-learning courseware among call
center employees 400% by developing and advertising multi-course, business communication
learning cohorts. Training time spent in e-learning topics tripled, as did successful course
completion. I’ve also developed and rolled-out a corporate competency development workshop
series for over 500 operations division employees. As program manager for a previously-dormant
voluntary educational youth development program, I recruited and trained volunteer staff and
members; developing a thriving program involving over 50 leaders and 1000 youth-in the space of
18 months.

Strategic Organizational Development Consultant: In this role, I facilitated a seven-course

Management Development Curriculum for 500 managers and implemented a company-wide rollout
of a behavioral interviewing certification program for all management, resulting in uniform
application of the company’s selection, hiring, coaching and performance management procedures.
Responding to the need for a more educated workforce, I negotiated on-site educational cohorts
with three area colleges and universities. This program now enriches the lives and careers of 10%
of the company’s 4000+ employees on an annual basis. Employee retention and commitment
among participants is double that of other employees.

Flexible Facilitator: I have facilitated cross-functional process improvement teams for a “College
for Corporate Change”, resulting in the 50% decrease in research time and 25% reduction in inter-
office travel through effective intranet use. I traveled across the US and Canada, delivering a
“Quality Care Professionals” service management program to over 600 automotive service
professionals, raising their customer approval ratings by an average of 20%. I’ve selected and
trained a network of webinar presenters who deliver weekly sessions to an international hospice
audience; thereby saving these organizations thousands of dollars in travel expense and lost
productivity.

M.S. Organizational Management: Pfeiffer University, Charlotte, NC

B.S. Social Science Education: University of South Florida, Tampa, FL

Career Overview
Training Director: The Pantry- Sanford, NC, Hess Oil- Woodbridge, NJ, Garb-Ko 7-Eleven- Saginaw,
MI
Training Manager, OD Consultant, Sr. Learning Business Partner: Blue Cross Blue Shield of
NC- Durham, NC
Consultant/Facilitator: Ford/Lincoln-Mercury Quality Care Professionals- Warren MI
Learning Services Coordinator/Webinar Manager: Suncoast Institute- Clearwater, FL
4-H Agent: Florida Cooperative Extension Service- Gainesville, FL