Carmen Olivia Jones

Carmenjones_96@hotmail.co.uk - 07975890764
43 Alexandra Road, St. Austell Cornwall PL25 4QW

PERSONAL STATEMENT
Im a friendly, outgoing and caring person who is hard working and willing to learn, I tackle all
challenges with 100% commitment and enjoy them. Through my work
experiences I have gained excellent customer service skills and enjoy
working with the public, with my experience with the swimming club and
through being part of a team in a work place environment, I know how
valuable and vital the importance of team work is.

WORK EXPERIENCE
Sales Assistant
From January 2014 to current: Dunelm Mill, Truro.
Responsibilities:

In store customer care.

Ensuring the best possible range of merchandise is on display.
Maintaining stock levels.
Promoting sales.
Dealing with customer queries.
Ensuring the store is clean and tidy and presented well.
Cashier duties.

Waitress
From November 2013 to February 2014: Watermargin Chinese Restaurant, St. Austell.
Responsibilities:

Provide front of house customer service.

Provide full waitress service and bar service.
Ensure everything is ready for opening at start of business and clean and tidy at end
of business.
Management of functions
Responsible for taking cash transactions.
Recording of reservations made.

Waitress
From August 2013 to November 2013: Quay West Caf and Fish Bar, Mevagissey.
Responsibilities:

Provide front of house customer service for restaurant and takeaway.

Provide full waitress service.
Ensure everything is ready for opening at start of business and clean and tidy at end
of business.
Responsible for taking cash and ensuring that the till balances at end of day are
correct.
Recording of reservations made.
Trained in making specialised coffees.
Preparation of drinks and snacks for customers.

Kitchen porter work

Waitress/Bar staff
From November 2012 to August 2013: Manolos Spanish Tapas Bar, Truro.
Responsibilities:

Provide front of house customer service.

Provide full waitress service and bar service.
Ensure everything is ready for opening at start of business and clean and tidy
at end of business.
Responsible for taking cash and ensuring that the till balances at end of day
are correct.
Recording of reservations made.
Trained in making specialised coffees.

Waitress
From February 2012 to October 2012: Charlies Coffee House, Charlestown.
Responsibilities:

Greet customers and provide waitress service.

Deal with cash transactions.
Back room kitchen preparation and washing up.

Snack bar attendant

From July 2011 to November 2011: Doughnut stall, Almer Square, St. Austell.
Responsibilities:

Making crepes, doughnuts and ice cream.

Providing customer service.
Handling cash and ensuring books balance.

Work Placement
July 2011: Fuzion Creative Hair Design, St. Austell.
Responsibilities:

Keeping salon clean.

Making refreshments for clients.
Meet and greet clients.
Assisting stylists.

EDUCATION
Truro College, September 2012 to June 2014
BTEC Level 3 extended diploma in Travel and Tourism at Truro College- Awaiting final course
results.

Penrice Community College, St Austell, Cornwall (2007-2012)

Achieved 9 GCSEs:Mathematics C
Science C
Additional Science C
English Literature C
English language C
German C
Photography-A
Business Studies-Distinction
ICT-Pass
Physical Education D
Spanish-D

Additional Certificates:Sports Leader Award (SLA)

PERSONAL INTERESTS

Music
Swimming
Travel
Learning foreign languages
Keeping fit

REFERENCES
Available on request.