Professional Documents
Culture Documents
Document
Document
INTRODUCTION
As part of its platform strategy, SAP has built and continues to grow an open ecosystem to drive adoption of
enterprise service-oriented architecture; foster co-innovation between SAP, customers and partners; and deliver
value for all participants. Leveraging deep industry knowledge, a diverse community of partners and SAP
NetWeaver as a platform for product and service innovation, SAP and its ecosystem are driving new dimensions
of collaboration turning breakthrough ideas into innovative solutions for customers.
Members of the highly interactive ecosystemcustomers, partners and system integrators, developers, industry
experts, and SAPcollaborate through a variety of communities and programs, including the SAP Discussion
Forms of the SAP Community Network (SCN), Enterprise Services Community, Industry Value Networks (IVN),
and partner solutions.
This document is a brief and comprehensive overview of the wide range of services offered either by SAP or by
a partner, plus valuable information concerning SAP solutions. The document is divided in five sections: get in
contact with SAP, important sources of information, detailed information on SAP solutions, running SAP
solutions, and community forums and user groups.
CONTENTS
45.
46.
47.
48.
49.
GENERAL INFORMATION
1. Get in contact with SAP
In case you just want to get in contact with SAP, simply use the Contact Us form on the SAP website.
21. Unicode
If your company employs truly global business processes, such as managing global master data, or if you open
your system to the Web, by allowing your customers to enter contact data directly via the Internet, chances are
that you will need to support multiple languages and character sets. Compliance is only possible through
Unicode - an international standard that supports virtually all of the languages and scripts used in the world.
SAP commits itself fully to providing you with a Unicode-based e-business platform. Check out the SAP Unicode
info page, or in case you cannot find the answer for your specific inquiry, please post your question in the SCN
Forum on Internationalization.
SAP Going Live Functional Upgrade Check: A changing business environment requires constant adaption of
your business solutions and may lead to release upgrades of your SAP systems. To facilitate SAP release
upgrades, SAP offers the SAP GoingLive Functional Upgrade Check that optimally prepares your system to
operate efficiently in the upgraded environment.
SAP OS/DB Migration Check: If at any stage of the SAP software life cycle you should need to change your
operating system and/or database, the SAP OS/DB Migration Check optimally prepares you for a successful
migration and supports smooth continued operations on the new platform.
SAP Remote Performance Optimization: The SAP Remote Performance Optimization Service tackles
bottlenecks having a large impact on your system performance. It focuses on SQL statement optimization,
customer program optimization, application optimization or on the analysis of the SAP R/3 basis.
SAP Security Optimization: The SAP Security Optimization service is designed to verify and improve the
security of the SAP systems of customers by identifying potential security issues and giving recommendations
on how to improve the security of the system.
SAP Upgrade Weekend Support: The SAP Upgrade Weekend Support is delivered remotely by two SAP
support consultants. In line with your upgrade project, SAP schedules SAP Upgrade Weekend Support to
minimize risk during your upgrades go-live date. This date generally lies on a weekend, an extended weekend
or over holidays. Two SAP support consultants are on-duty for your upgrade project team. If an issue arises, the
SAP support consultants ensure that the message processing cycle begins and that SAPs global resources are
readily accessible.
10
Most of the online requests entered at the SAP License Keys site for SAP Business Suite are processed
automatically, so that you will receive the license key in a short time.
11
12
business needs. With both our custom and previously developed solutions, we can help you get maximum value
out of your SAP investments by helping you leverage your existing investment in software, hardware, and
people. And you can take advantage of our support offerings to protect your custom solution over time, mitigate
risk during upgrades, and leverage your existing SAP support infrastructure. For more information, visit:
SAP Custom Development Services and SAP Custom Development.
13
to exchange information of mutual interest and value. Additionally, SAP users have the opportunity to share their
experiences, knowledge and ideas. For more details, please go to the SAP User Groups info page.
14
www.sap.com