Epicor Innovation

that Inspires

Epicor delivers an entirely new approach to business software. We inspire businesses by offering
choices and unprecedented flexibility. Epicor solutions free our customers from focusing on
technology to focusing on what they dotheir core, revenue-generating activities.
From point of product origin to point of purchase, Epicor affords a single point
of accountability that inspires the individualsmanufacturers, distributors, retailers,
and service providerswho comprise the connected stream of inspiration that
is innovating business today.
With an enduring focus on the markets we serve, we inspire industries. No one else has the same
industry emphasis, open access, or customer intimacy. Our customers know that Epicor solutions
open vistas of possibility not previously imagined.
More than 20,000 customers in more than 150 countries rely on Epicor to help them meet
business challenges today, and empower them for even greater success tomorrow.
With solutions available in more than 30 languages, Epicor can reinvent your organization,
whether you conduct business locally, regionally, or internationally.
Designed for the unique needs of the manufacturing, distribution, retail and service industries,
Epicor provides end-to-end solutions coupled with the technology expertise you need to increase
operational efficiency and drive competitive advantage. With more than 40 years of experience in
delivering innovative, award-winning solutions to our customers, Epicor is a visionary and
stable partner you can rely on now and in the future.

By delivering a complete range of business software solutions along with a single point of
accountability, our customers can achieve operational excellence and sustained market leadership.

Realizing Success Through:

Commitment to delivering industry-specific software and innovative technologies
Global infrastructure and experience designed to support emerging businesses as
effortlessly as international enterprises
Dedication to delivering exceptional customer service and satisfaction
Strength, vision, and viability to be a long-term business partner
Motivation to place our customers at the center of everything we do

Innovating Technology

for Business

When you invest in an Epicor solution, you invest in

a highly proven, flexible, and progressive technology
platform that scales to meet your aspirations.

As a technology innovator, Epicor is a leader in the adoption and delivery of Web

services as well as the development of model-driven, service-oriented architectures. These
technologies are robust enough for a Global 1000 corporation, yet practical enough for
the stand-alone enterprise. Our advanced solutions inspire and enable your companys
growth, and provide the agility to match your changing business environment.

Epicor has a long, successful history of innovation and leading-edge technology adoption,
particularly through our partnership with Microsoft as an elite Global Alliance Partner
and a Gold Certified Partner. Epicor has a close working relationship with Microsoft,
enabling us to be one of the first enterprise providers to deliver solutions leveraging
Microsoft SQL Server, Office Business Applications, XML, and .NET technologies. Our
expertise leveraging the Microsoft .NET Framework and Web services allows us to offer
complete solutions that can be implemented on-premise, hosted, or in the cloud. Then,
as business conditions dictate, the solution can evolve as wellscaling to meet the
opportunities of growth, entering new markets, increased competitionand adapting to
maximize efficiency and profits.

When you implement an Epicor solution, youve made an excellent investmentfor the short and long term.
Designed to stimulate performance and deliver prompt operational excellence across your enterprise, our
products deliver the unmatched scalability and flexibility to handle the rigors of a globally distributed value chain.
Epicor solutions are focused on minimizing the cost and complexity of implementation, integration, and support
by allowing your employees to focus on business processes and best practices rather than technology. By
delivering business applications that can be implemented and managed as serviceseasily deployed anywhere,
on any devicewe can provoke the low total cost of ownership (TCO) and rapid return on investment (ROI) that
translate into an improved top and bottom line, and, ultimately, to market inspiration.

Motivating Market Leaders

What inspires companies to become market leaders?
Market leaders are driven by industry focus, disciplined innovation,
improved efficiency, and reduced complexity. Relying on a business system
created by bolting together products from a variety of vendors after the
fact is hardly an efficient way to reduce complexityin fact, it creates it.

With Epicor, you can inspire the efficiency of your IT resources

through partnership with a world-class, full-suite solution provider
that can support you worldwide. Our end-to-end, industry-specific
applications and strong domain expertise provide you with a
complete solution for your business and industry.

The users adapt really

quickly. You dont have
to spend a 10-to-1 ratio
of integration costs to
software costs to get it
running effectively. It just
goes in easy and it runs
very reliably.
Randy Benz, CIO,
Energizer Holdings, Inc.

Inspired

Manufacturers
Inspire Production

Todays manufacturers must

identify, consider, and respond
to a new set of challenges and variables almost every day. Some are
due to the extended enterprise and globalization of manufacturing,
while other challenges are the result of internal inefficiencies
that affect dimensions such as cost, quality, or response time.
The need to blend business processes with those of customers,
suppliers, other plants, warehouses, and distribution channels make
manufacturing today even more complex.

Epicor provides enterprise resource planning (ERP) software

solutions to maximize efficiencies within the four walls of each
manufacturing plant, while providing innovative technology to
inspire efficiency across the globally extended enterprise. The
comprehensive Epicor solution portfolio enables manufacturers to
plan, schedule, execute, and monitor the entire businessfrom raw
materials to final product, to pick, pack, and ship. With a full range
of functionality, Epicor provides manufacturers with flexibility and
agility, and inspires a competitive edge.

Energizer Holdings, Inc.

Industry

Business Challenge

Solution

Business Benefits

Comprehensive enterprise suite

Ease of use

resource planning solution

that rolls up to the companys

Reliable and users adapt quickly

across its global operations in

Tier-1 solution at the corporate

Fraction of the cost of a Tier-1 solution

50 countries and distribution

level and streamlines business

in more than 160 countries

processes across global

Global manufacturer Needed a localized enterprise

and distributor
Headquarters
St. Louis, Missouri
Employees
16,000

operations

Stellar Industrial Supply

Industry

Business Challenge

Solution

Business Benefits

Industrial

Identify areas for improvement

Epicor Distribution

Saved 1,400 man hours a year by leaning

Headquarters
Tacoma, Washington

and redesign processes to

add value for customers of a
premier industrial supplier in the
Northwest

out the order expediting process

Yielded positive employee feedback
Grew annual revenues to $50 million

Inspired

Distributors
Inspire the Supply Chain

Today, customers demand

more product options,
heightened quality and shortened lead times, so driving business
performance that maximizes profit is even more challenging.

No one outpaces Epicor.

They have the leading
offering in the industrial
distribution space, and
working with them has
definitely made our
business more successful.
Any company will benefit

Delivering on these expectations with flawless execution and

from their industry

minimal business interruption takes inspiration, and leads to

knowledge base.

success for the entire value chain.

Epicor delivers end-to-end solutions with the right tools to

efficiently forecast, assemble, and deliver the goods that
customers want, when they want them. With solutions
conceived specifically for distributors, Epicor offers a full range
of purchasing and inventory management, sales and order
management, and warehousing capabilities. Epicor distribution
solutions are complemented by a full suite of enterprise
capabilities to drive efficiency and spur growth.

John Wiborg, President,

Stellar Industrial Supply

Ace Hardware Corporation

Industry

Business Challenge

Solution

Business Benefits

Retail Hard Goods

Maintain its leadership position as

Epicor Eagle point of

Leverage decades of Epicor industry

largest retailer-owned hardware

sale (POS) named as

cooperative in the industry

only recommended

supporting individual stores with a

solution for Ace

fully integrated technology solution

Hardware retailers

Headquarters
Oak Brook, Illinois

experience and expertise

Extensive functionality, flexibility and
integration capabilities
Retailers gain tools needed to excel at
mission critical business processes
Streamlined management of inventory,
orders and customer loyalty programs

Inspired

Retailers

Inspire Customers

In todays challenging retail

environment,
customers have more choices and purchasing power than ever before.
Epicor inspires customer loyalty by helping retailers offer the right
merchandise and superb serviceall while driving profits. To meet the
demands of this increasingly sophisticated market, retailers are seeking
advanced retail software and point of sale (POS) systems designed
to persuade educated shoppers and increase revenue. Whether your
business focuses on retail distribution or retail services, Epicor can help
you overcome the challenges of managing multiple sales channels,
obtaining the right merchandise assortments, and integrating
enterprise systems, all while driving growth.

Thousands of the worlds leading retailers use award-winning Epicor

retail software to become more protable and competitive. Inspired
by the complex and shifting demands of the B2C environment,
weve created retail solutions that give you the agility to meet the
evolving merchandise and service expectations of todays connected,
cross-channel shoppers. Epicor designs comprehensive retail software
solutions for regional chains and multichannel global brands,
allowing you to deliver outstanding retail experiences that inspire
customer loyalty.

We look forward
to continuing our
relationship with Epicor
the next three years
to enhance Ace store
operations by further
simplifying processes
in the store, and
tightening integration
between the Epicor
store system and Ace
business systems.
Mike Elmore, CIO,
Ace Hardware Corporation

By implementing
worldwide the processes
and technologies that
have been successful in
the U.S., we aim to more
broadly aggregate our
spend, further reduce
our purchasing costs, and
make the process easy for
our end users.
Suzanne Puccino, Vice President
and Director of Corporate Services,
Parsons Brinckerhoff

Inspired

Service
Providers
Inspire Opportunity

In a fast-paced world
in which quality,
responsiveness, accuracy, and loyalty can mean the difference
between inspiration and discouragement, the opportunities and
challenges for service sector companies have never been greater.
Epicor provides a comprehensive global solution that enables
service and hospitality organizations to manage and streamline
virtually every aspect of operations. Highly flexible, Epicor solutions
deliver the necessary tools for refining processes, increasing
profitability, and prompting growth against the backdrop of
heightened customer expectations and increased legislative
requirements that define the market today.

With innovative solutions available for specific service and

hospitality industriesincluding hotels and casinos, senior living,
financial services, professional services, non-profits, government,
and educationEpicor has engineered the foundation to inspire
profitability and drive compliance within service organizations.
With bid management, project accounting, engagement delivery,
resource management, and time and expense, Epicor offers a
complete view of project and resource utilization, and the tools
to streamline all aspects of a service enterprise. Epicor provides
a complete software solution for connecting people,
processes, and applications for an agile business.

Parsons Brinckerhoff
Industry

Business Challenge

Business Benefits

Engineering/Construction
Management

Decentralized purchasing

Aggregated spending enables better contract negotiation

systems created inefficiencies

Streamlined processes through automated workflow and approvals

Headquarters

and absorbed excessive

financial and human resources

Ability to manage a purchasing solution used across multiple

locations without the need for on-site administration

Solution

Year-over-year savings of 40% on average through better contract

negotiation

New York, New York

Employees
14,000

Automated purchasing
management solution that
helps aggregate spend and
reduce purchasing costs

24% savings on software and equipment compared to retail pricing

Spend on printed materials reduced to $51,000 from $150,000

The Epicor Support Team continues to

be a critical partner in our successful
implementation of Epicor ERP solutionsTheir
response times are quick, and our issues are
typically resolved in the first call.
Terry McSweeney, Director of Information Services, Colt Defense LLC

Epicor Solutions
for

Global Success
Headquartered in California, Epicor spans the globe, with more than 4,000
dedicated professionals in offices across the Americas, Europe, Africa,
Asia, and Australia. With a unified global infrastructure operating 24x7,
our award-winning service and support organization supports more than
20,000 customers in more than 150 countries. Epicor has major support
centers in each of our key operating regions. Together with software
development centers located in each region, Epicor ensures that you are
consistently inspired by the highest quality products and service.

Consulting

Inspires Knowledge

Epicor Consulting provides a variety of services around implementation, training, process

improvement, and software customization. Our consulting organization employs over 800 highly
skilled and tenured consultants who have unmatched experience in delivering industry solutions that
span manufacturing, distribution, retail, and service organizations worldwide. Our teams offer local
know-how coupled with a global outlook to ensure tangible results for our customers anywhere in
the worldalways with a focus on profitable growth and long-term business success.

Education

Inspires Adoption

For software to deliver value, end users must be inspired to develop the skills and knowledge to use
the solution efficiently. End-user adoption is critical to a successful software implementation and
its ongoing use. This is only possible with effective education and training. Our extensive library of
training courses, educational materials, and user resources provide customers an excellent platform
to develop a custom training program. The array of resources enable customers to choose the best
options to meet their needs and tailor programs to their individual user preferences.

Support

Inspires Confidence

Our customers depend not only on our software, but also on our experience in supporting those
solutions with industry-specific expertise. Epicor stands behind all of our products with an awardwinning support organization, capable of serving our global customer base. Epicor Support is a
worldwide operation with support centers located in the Americas, Europe, and the Asia Pacific
region. We motivate our customers with the best possible technical and application support available
today through personnel who are experts in the technology and industry. We offer advanced
support tools and technology to inspire customers to focus on how their organizations run,
not what software is running.

Outsourcing

Inspires Freedom

Epicor understands that in order for our customers to grow, they need the freedom to concentrate
on their core business and strategy. Outsourcing the day-to-day management of systems or
operations has become a viable option for companies of all sizes to reduce costs, improve
operations, and, most importantly, free up valuable time and resources to concentrate on strategic
needs and initiatives. To this end, Epicor Outsourcing provides a set of services that leverage our core
competencies, including application management, managed hosting, and helpdesk outsourcing.
These services provide our customers with access to knowledgeable experts, specialized resources,
and world-class facilities.

Our Epicor support team is a critical part of our

success. They are very knowledgeable, professional,
and timely in dealing with any issues that arise.
They have built a strong working relationship with
our user community.
Lisa Hodska, Director of IT, TOMRA North America Inc.

About Epicor
Epicor Software Corporation
is a global leader delivering
business software solutions to the
manufacturing, distribution, retail, and
service industries. With more than 40
years of experience, Epicor has more than
20,000 customers in over 150 countries.
Epicor solutions enable companies to drive
increased efficiency and improve profitability.
With a history of innovation, industry expertise,
and passion for excellence, Epicor inspires customers
to build lasting competitive advantage. Epicor provides
the single point of accountability that local, regional, and
global businesses demand. For more information,
visit www.epicor.com.

Contact us for more information on Epicor Products and Services

+1.800.999.6995
Worldwide Headquarters
San Francisco Bay Area
4120 Dublin Boulevard, Suite 300
Dublin, CA 94568 USA
Toll Free:
+1.888.448.2636
Direct:
+1.925.361.9900
Fax:
+1.925.361.9999

Latin America and Caribbean

Blvd. Antonio L. Rodriguez #1882 Int. 104
Plaza Central, Col. Santa Maria
Monterrey, Nuevo Leon, CP 64650
Mexico
Phone:
+52.81.1551.7100
Fax:
+52.81.1551.7117

info@epicor.com

Europe, Middle East and Africa

No. 1 The Arena
Downshire Way
Bracknell, Berkshire RG12 1PU
United Kingdom
Phone:
+44.1344.468468
Fax: +44.1344.468010

www.epicor.com

Asia
238A Thomson Road #23-06
Novena Square Tower A
Singapore 307684
Singapore
Phone:
+65.6333.8121
Fax: +65.6333.8131

Australia and New Zealand

Level 34
101 Miller Street
North Sydney NSW 2060
Australia
Phone:
+61.2.9927.6200
Fax: +61.2.9927.6298

The contents of this document are for informational purposes only and are subject to change without notice. Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically
disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. This document and its contents, including the viewpoints, dates
and functional content expressed herein are believed to be accurate as of its date of publication, August, 2012. As each user of Epicor software is likely to be unique in their requirements in the use of such software and their business processes,
users of this document are always advised to discuss the content of this document with their Epicor account manager. The usage of any Epicor software shall be pursuant to the applicable end user license agreement and the performance of any
consulting services by Epicor personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of
licenses for such other products. Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and certain other countries. All other trademarks mentioned are the property of their respective owners.
Copyright 2012 Epicor Software Corporation. All rights reserved. No part of this publication may be reproduced in any form without the prior written consent of Epicor Software Corporation.