Professional Documents
Culture Documents
Citro6rt3 Err0r Diagnosis
Citro6rt3 Err0r Diagnosis
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1. Concerns
All vehicles equipped with a telematic unit RT3.
2. Presentation : Document
This document is an addition to the check procedures of the diagnostic tools.
2.1. Instructions
General procedure for using the diagnostic assistance document and the diagnostic tool.
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2.2. Generality
Reminder : Telematics RT3.
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2.3. Recommendations/precautions
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URGENT : Risk of the multifunction display and telematic unit being rendered useless : Do not disconnect
the connection cable between the telematic unit and the multifunction display when the telematic unit 40way connector is connected.
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CAUTION : Special precautions must be taken when connecting and disconnecting the telematic unit and
multifunction display harnesses, to avoid permanent damage to the multifunction display / Data
communication ECU .
Dismantling : multifunction screen / Data communication ECU :
1 - Switch off the ignition ; Switch off all power consuming equipment to allow the networks to switch to
standby
2 - Get out of the vehicle ; Check that all the openings are closed correctly (Do not lock the doors)
3 - Wait 3 minutes
4 - Disconnect the battery
5 - Disconnect the telematic unit 40-way connector
6 - Unplug : The multifunction display
7 - Disconnect the telematic unit aerials
8 - Connect the battery
assembly : multifunction screen / Data communication ECU :
1 - Switch off the ignition ; Switch off all power consuming equipment to allow the networks to switch to
standby
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07/07/2011
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2 - Get out of the vehicle ; Check that all the openings are closed correctly (Do not lock the doors)
3 - Wait 3 minutes
4 - Disconnect the battery
5 - Connect the telematic unit aerials
6 - Connect : The multifunction display
7 - Connect the telematic unit 40-way connector
8 - Connect the battery
Fault
codes
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The table lists the fault codes for which diagnosis identifies the causes or components at the origin of any
malfunctioning of the telematic unit RT3.
The fault codes are given in order of priority.
Characterised by Rectification
priority
7164
Not characterised 1
7165
Not characterised 1
B940
C940
F943
Not characterised 1
F944
Not characterised 1
F954
Not characterised 1
F955
Not characterised 1
F957
Not characterised 1
F958
Not characterised 1
F968
Not characterised 1
F300
Not characterised 1
7157
Not characterised 2
7172
Not characterised 2
F00A
Not characterised 2
F020
Not characterised 2
F085
Not characterised 2
F088
Not characterised 2
F956
Not characterised 2
Not characterised 1
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715D
Short circuit to
earth
Open circuit
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F959
Not characterised 2
F95A
Not characterised 2
Symptoms
On - stop
Display
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Black screen
The sound is present
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The telematics unit does not go when the ignition is turned off
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Black screen
The sound is present
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Navigation
Voice recognition
Voice labels
Voice synthesiser
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AM-FM / RDS-TMC
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Telephony / Services
buttons / Controls
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It is necessary to restart the telematic unit RT3 between two readings of faults, in order for the latest
modifications performed (reconnection of an aerial or wiring, etc.) to be correctly taken into account by the
telematic unit RT3.
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07/07/2011