Donna Jimenez Zeidan

(678) 789-6153
donnajimenezzeidan@yahoo.com
EXPERTISE
Project Management (PMP Training completed) Analysis & Design SQL Server/ Oracle DBA
Customer Relationship Management (CRM) PM Scheduling Tools Telecommunication Projects
Business Analyst Product Development Midrange Server Infrastructure
Corporate Technical Training (Proctor and Gamble) Technical Writer

*Security Clearance thru DOE

TECHNICAL SUMMARY

Management tools – Microsoft Project, MS Office, SharePoint

Languages – SQL
Web – XML, HTML, ASP
Databases – SQL Server, MS Access, Oracle
Operating Systems – Windows XP, Vista, UNIX
QA Testing -Mercury, Compuware

CAREER HISTORY

Q-Sources, Inc. Norcross, Ga.

Xentrion Smyrna, Ga
Sr. Project Manager/ Consultant 02/2009- Present

• Provides technical direction for the development, design, and systems integration for client engagement
from definition phase through implementation of Interactive Media projects.
• Applies significant knowledge of industry trends and developments to improve service to our clients.
• Reviews work of development team.
• Works with development team to create and execute development plans; revises as appropriate to meet
changing needs and requirements.
• Keeps project stakeholders well informed of status of projects and serves as liaison between development
staff and stakeholders.
• Owns the project development lifecycle and is responsible for managing technical risks throughout the
project.

Noodle Head Studios, Ga

Sr. Project Manager/ Consultant 02/2007- 02/2009

• Implementation of Interactive Media projects.

• Applies significant knowledge of industry trends and developments to improve service to our clients.
• Reviews work of development team.
Integrative logic, LLC Atlanta, GA

Interactive Media Sr. Project Manager / IT Director 05/2007- 02/2009

• Interface with customer and contractors managing teams during installations. Worked and supported
outside contractors and customer installers to ensure project deployment timeliness and quality.
• Work with Clients IT and fixed-price contracts, contracted reports as outlined in each project’s deliverables
plans in Microsoft Project.
• Responsible for all project scopes (SOW) and contract requirements, customer contracts, training programs
related to project activities.
• Communicate with the CTO and Vice President of Operations during project deployment. Report all
potential project scope changes and significant changes to senior management team.
• Identify and recommend improvements to operating standards, policies, procedures projects to increase
efficiency, improve consistency of operating standards, decrease operating costs and improve overall
customer satisfaction.
• Supervise on-going project deployment activities for contracted customers and assist as needed in all
phases of deployment of a project.
• Participate in project status meetings with Senior Management team management as part of project
deployment. Document and communicate all project issues, solutions and recommended actions to
executive team.
• Responsible for project scope and contract requirements, training programs related to project activities.
• Provided technical direction for the development, design, and systems integration for client engagement
from definition phase through implementation.
• Applied significant knowledge of industry trends and developments to improve service to our clients.
• QA Team reported to Develops QA plans, identifies system deficiencies and suggests effective solutions.
• Worked with development team to create and execute development plans; revises as appropriate to meet
changing needs and requirements.
• Managed technical resources within budget and project schedule.
• Managed client interaction and expectations regarding development efforts.
• Communicated effectively with clients to identify needs and evaluate alternative technical solutions.

Tescom, Inc. Atlanta, GA

Project Manager 05/2005- 05/2007

• Responsible for moving Server infrastructure & network technical architecture to new site.
• Managed telecommunication infrastructure project for the new company site.
• UPS testing of clients using Online Tools and UpsLink.
• Planning, project prioritization, administration and status reporting
• Managed relationships with partners, vendors, contractor agencies, and internal customers
• Performed research and analysis needed to form functional specifications for product features
• Responsible for the full life cycle development of a specific project.
• Overall accountability for issue identification, assignment, tracking, resolution, and closure processes.
• Ensure compliance with the appropriate planning, designing, development, documentation, testing, and
implementation methodologies.
• Develop the technical project plans and assist with the planning for all other phases as needed.
• Work with Project Managers to standardize all processes and methodologies. Ensure that those processes
and methodologies are followed.
• Manages project resources and staffing by specifying resource requirements, identifying and selecting key
project resources, obtaining resources, commitments, assigning resources to tasks, tracking resource use,
and managing the resource levels for the project.
TechKnow Consulting Firm Cincinnati, OH

Provides companies with cost-effective services and reporting tools to help companies manager IT support teams.

Project Manager 9/2003 to 5/2005

• Responsible for developing and maintaining all Project updates

• Performed research and analysis needed for new system implementations
• Participated in vendor evaluation and package selections.
• Manage vendor development of custom product interface and designed
• Project team lead and system architect on new corporate client/server system.
• Complete feasibility study, scope, and project budget, cost/benefit and risk analysis. Full project life-cycle
responsibility. Multi-phase project planning. Includes the purchase and implementation of new technology
• Work with the IT Support staff to support the new projects
• Coordinate and support the IT staff on rollout of new Product and System Upgrades
• Coordinate the client desktop installations of new Product
• Demo / Training of the new product to all of the staff and IT Support staff
• Supported System Administration (Backups of Database Server, Licensing of Products, Adding and
removing users procedures)

DHC Solutions Cincinnati, OH

Research & Development Director/Project Manager 11/2000-9/2003

Worked with the Department of Energy for the Fernald Plant in Ross Ohio Government Clearance

• Performed research and analysis needed to form functional specifications for product features
• Interview internal departments and built cases and documented current processes
• Research of products available and documented all vendor information into a binder including
presentations
• Build Matrix to compile data and scoring of information of data collected
• Work with developers to develop and implement test of the product
• Design and customize the product where needed
• Recommend improvements to the development process & methodology
• Develop a detail understanding of customer needs & operational environments
• Analyze technical designs for web applications
• Project planning of the CRM projects internal and external roll out using Project Management tools
• Work with demos and training of new products to in house departments

Cadence Network Inc., Cincinnati, OH

Provides cost management services and web-based reporting tools to help national companies effectively manage
their utility and facility costs

Sr. Product Manager 03/2000-11/2000

• Directed professional IT staff and development projects (CRM) into SQL Server databases and atomic
level of Oracle data warehouse
• Performed candidate interviews/selection, performance reviews, mentoring and career coaching,
resource planning, project prioritization, budget administration and status reporting
 • Instituted structured error identification and notification processes, created automated queues for resolution
in the CRM tool, and built batch statistical summary processes, and developed tools to monitor partner data
quality

Project Manager

Completed all project management activities for team including estimates, staffing requirements, budgets, plans,
priorities and status reports

• Completed all database design including E/R diagrams, physical models, definitions, and table structures
• Performed analysis and design including scope documents, requirements definition, process flows,
technical specification documents, report layouts and other project deliverables
• Managed simultaneous projects and coordinated overlapping project milestones, database changes and
implementations with DBA, QA and web-portal development teams
• Researched and developed new revenue generating product offering for Cadence that calculated fixed and
weather-related costs on energy bills including creation of a proof-of-concept prototype
• Designed and delivered partner interfaces to support new revenue generating metering product
• Contributed as data and business-knowledge expert to web-portal development team

University of Cincinnati, Cincinnati, OH

Project Manager and Trainer of Spam Project 02/1999-2/2000

Completed all project management activities for team including estimates, plans, priorities and status reports.
Upgrade Oracle database from 7.3 to 8.5

• Set up and built databases on the Test Server and Production Server adding new tables and indexes
• Imported data to the Test Server and Production Server
• Wrote scripts for testing of all servers
• Performed QA Testing of Servers and cross checking of results
• Installed Oracle clients on all new users, configured to use Production Server
• Supported all Oracle issues for users at University of Cincinnati
• Set up all backup procedures of the Test Server and Production Server
• Ran reports regarding any changes that were made to the system
• Backup to the LAN administrator and Director
• Wrote a technical manual for the Span Application than ran off the Oracle database
• Used Toad (Quest Software) to reengineer the old systems

Cinergy Corp., Cincinnati, OH

One of nation’s leading diversified energy companies

Project Manager 12/1997–02/1999

• Actively participated in vendor analysis, product evaluation and package selection. Key considerations
were pricing, service, support, product design, and integration. Managed vendor development of custom
product interface and designed
• Project team lead and system architect on new corporate client/server system. Completed feasibility study,
scope, and project budget, cost/benefit and risk analysis. Full project life-cycle responsibility. Multi-phase
project plan spanned 14 months and included purchase and implementation of EnergyServer technology
• Coordinated and supported the IT staff on rollout of the EnergyServer product (System Upgrades to
FAME database, EnergyServer)
• Coordinated the client desktop installation of (ESLink ) to the Cinergy trading floor
 • Supported System Administration (Backups of Database Server, Licensing of Products, Adding and
removing users

Cincinnati Microwave Inc., Mason, OH

Project Manager 09/1994–09/1997

• Worked with CFO for budgeting the Purchasing Department

• Work with vendors and customers to set up EDI Communications
• Set up EDI mapping with Sterling EDI-Excel and Fourth Shift
• Developed Help Desk tracking database
• Designed database layout for Lotus Notes
• Responsible for Lotus Notes implementation for Cincinnati Microwave
• Administered Novell 3.11 & 4.1 environment

Attachmate Corp., Cincinnati, OH

Test Engineer I, RLN Engineering QA 09/1993–09/1994

• Setup and administered hardware and software resources for the test lab, including
Ethernet, Token Ring LAN’s and four file server platforms (Novell NetWare 3.xx, Microsoft LAN
Manager, Banyan Vines, IBM LAN Server), Application Servers, Communication Servers and DOS,
Windows, Macintosh and OS/2 workstations
• Designed and implemented software testing for PC to mainframe communications software and
asynchronous LAN communications software, Remote LAN Node (RLN)
• Designed and maintained front end reporting documents for the defect tracking system using Gupta’s Slabs
for windows
• Responsible for testing and coordinating development efforts with third party vendors;
• Provided testing and troubleshooting assistance as escalation engineer for other QA Analysts and Technical
Support Analysts using network tools such as LAN Watch, Network General Sniffer and a HP Analyzer
• Wrote test documentation and Designed automated test scripts using DOS batch files
• Documented and tracked all software testing, defects and resolutions
• Managed project software version control

Procter & Gamble Corp., Cincinnati, OH

Technical Support Team Training 06/1986–09/1993

• Worked in the manufacturing systems division for paper division plant facilities.
• Managed all routing of product for the paper division through out USA.
• Provided technical support for 75 IBM 486 PC computers
• Provided Local Area Network (LAN) support. This included on the spot fixes with hardware and software
• Installed software in training rooms as upgrades are required
• Furnished in-house support on software-related problems for Word for Windows, DOS, Excel, Paradox,
Relay Gold and P&G proprietary e-mail software
• Instituted Total Quality documentation in PC training department
• Utilized Total Quality in tracking continual problems on training room computers
• Maintained log book of daily problems and particular solutions
• Performed as Project Leader for registration system upgrades
• Developed specifications for system requirements
EDUCATION
Bachelor's Degree Program - Computer Science, University of Cincinnati / University of Northern Kentucky

Continuing Education
Completed courses in Project Management (PMP), Team Building Skills for Project Managers, MS Project 1&2,
Also, Logical Data Modeling, Essential Systems Analysis, Deming Total Quality Training, LBMS