ROBERT L.

IZZO
7116 WEST BECKER LANE • PEORIA • ARIZONA 85345
PHONE: (623) 486-4493 • EMAIL: BOBIZZO@COX.NET

SUMMARY OF QUALIFICATIONS
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 Extensive background in Real Estate/Financing, sales, budgeting, purchasing, and training coupled with established
Management skills.
 Highly motivated to improve and succeed. Result and detail orientated with the ability to plan, implement, and finalize
projects in either an individual or team setting. Exceptional organizational abilities with strong leadership and
communication skills.
 Extremely Customer satisfaction oriented.

WORK EXPERIENCE
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Emerging Credit Operations Team Lead Bank of America Phoenix, AZ
05/2007 – Current

 164 individual functions within the Department.

 Directly supervise team of 23 to 25 Associates on an inbound phone team who take calls dealing with secured credit cards
focusing on customer service and delight.
 Research and resolve customer issues. Direct contact with customers.
 Maintain attendance and payroll.
 Responsible for daily coaching to improve performance, listening and grading calls for quality and customer delight, and
quarterly Personal Development Plans (PDP’s).
 Develop and maintain daily, monthly, quarterly, and annual statistics pertaining to the operation.
 Compile and issue daily statistical reports.
 Indirectly assist with lending, incoming mail, and general ledger operations.
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Risk Operations Team Manager Bank of America Phoenix, AZ
11/2006 – 5/2007

 Manage team of 15 to 17 Associates who review existing customer credit card accounts for the purpose of reducing risk and
increasing market share where applicable.
 Supervise and guide Associates to maintain minimum standards in cash sales, companion product sales and mortgage
referrals within guidelines of average call handle time, average speed of answer, customer delight, and adherence to
schedule.
 Responsible for daily coaching to improve performance, listening and grading calls for quality and customer delight, and
quarterly PDP’s.
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Resource Center Supervisor Universal Technical Institute Phoenix, AZ
03/2002 – 10/2006

 Supervised the operation and ordering for all merchandise and supplies, receiving, distribution, auto parts store, student
textbooks, student Ids, car registration and parking permits, daily scheduling of parts driver,
 Did daily reconciliation for auto parts store. Counter sales of $20,000 to $25,000 per month.
 Created and maintained monthly operating budgets spreadsheet and coordinated purchases of $75,000 to $100,000 per
month in addition to counter sales.
 Coordinated inventory, ordering, and distribution of textbooks to approximately 2,800 students every three weeks.
 Evaluated, negotiated, and initiated purchases under a capital expenditure budget of approximately $6,000,000.00 per year.
 Generated annual review for ten employees including pay raise evaluations and setting future goals and expectations.
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Owner AzPro Real Estate Peoria, AZ
2002-2006

 Own and operate a Real Estate company primarily geared toward residential sales.
 Keep all necessary records and documentation required for the operation of a Real Estate office.
 Supervise and train 10 to 20 licensed Agents in all facets of Real Estate.

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Manager Century 21 Metro Company Phoenix, AZ
1992-2002

 Responsible for overseeing all operations of a large Real Estate office including residential & commercial listings and sales,
property management, front and back office operations, hiring, and training.
 Interviewed and hired new Real Estate Agents.
 Developed, implemented, and administered comprehensive training programs for both new and experienced Agents for both
Real Estate and Financing.
 Established and facilitated special advanced training classes, focusing on foreclosure processes and legal issues pertaining to
Trustee sales.
 General management of 350 to 400 Real Estate Agents. Assisted beginning and experienced Agents in preparing and
writing listing agreements, contracts, and other Real Estate documents pertinent to Real Estate transactions.
 Responded to problems and negotiated settlements to contractual and legal issues with other Brokers, Escrow companies,
and Attorneys.
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Senior Loan Officer American Financial Resources Phoenix, AZ.
1998-2002

 Originated conforming, sub prime, and hard money Residential and Commercial Real Estate loans.
 Taught basic and advanced financing to other Loan Originators.
 Supervised and reviewed loan applications and related documents and approved or denied for submission for 15 to 20 Loan
Originators.

EDUCATION
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 Middlesex County College Political Science Courses Edison, N.J.
 Rider College Business and Economics Lawrenceville, N.J.
 Rutgers University Pre-law New Brunswick, N.J.
 Glendale Community College Computer Information Systems Glendale, AZ.
 Westford College Real Estate Broker Licensing Course Phoenix, AZ.
 Westford College Mortgage Brokers Licensing Course Phoneix, AZ
 Westford College Residential/Commercial Appraisal Licensing Course Phoenix, AZ.

References available upon request.