SD User Guide

Datacard SD/CD Series Card Printers
Users Guide
November 2012
Part No. 527248-001, Rev B
Notice
Pleasedonotattempttooperateorrepairthisequipmentwithoutadequatetraining.Anyuse,
operation,orrepairyouperformthatisnotinaccordancewiththeinformationcontainedinthis
documentationisatyourownrisk.
Proprietary Notice
AlldrawingsandinformationhereinarethepropertyofDataCardCorporation.Allunauthorized
useandreproductionisprohibited.
Trademark Acknowledgments
DatacardisaregisteredtrademarkandservicemarkofDataCardCorporationintheUnitedStates
andothercountries.
WindowsisaregisteredtrademarkofMicrosoftCorporation.
Allotherproductnamesarethepropertyoftheirrespectiveowners.
Datacard Group
11111BrenRoadWest
Minnetonka,MN553439015
Phone:9529331223
Fax:9529337971
www.datacard.com
2012DataCardCorporation.Allrightsreserved.
PrintedintheUnitedStatesofAmerica.
ii
Compliance Statements
Liability Statement
TheWARNINGandCAUTIONlabelshavebeenplacedontheequipmentforyoursafety.
Pleasedonotattempttooperateorrepairthisequipmentwithoutadequatetraining.
Anyuse,operationorrepairincontraventionofthisdocumentisatyourownrisk.
Safety
AllDatacardproductsarebuilttostrictsafetyspecificationsinaccordancewithCSA/
UL609501requirementsandtheLowVoltageDirective2006/95/EC.
Therefore,safetyissuespertainingtooperationandrepairofDatacardequipmentare
primarilyenvironmentalandhumaninterface.
Thefollowingbasicsafetytipsaregiventoensuresafeinstallation,operationand
maintenanceofDatacardequipment.
Connectequipmenttoagroundedpowersource.Donotdefeatorbypass
thegroundlead.
Placetheequipmentonastablesurface(table)andensurefloorsinthework
areaaredryandnonslip.
Knowthelocationofequipmentbranchcircuitinterruptersorcircuit
breakersandhowtoturnthemonandoffincaseofemergency.
Knowthelocationoffireextinguishersandhowtousethem.ABCtype
extinguishersmaybeusedonelectricalfires.
Knowlocalproceduresforfirstaidandemergencyassistanceatthecustomer
facility.
Useadequatelightingattheequipmentlocation.
Maintaintherecommendedtemperatureandhumidityrangeinthe
equipmentarea.
iii
Regulatory Compliance
Notice for USA (FCC notice)
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforClassA
computingdevices,pursuanttoPart15ofFCCrules.Theselimitsaredesignedtoprovide
reasonableprotectionagainstharmfulinterferencewhentheequipmentisoperatedina
commercialenvironment.Thisequipmentgenerates,uses,andcanradiateradio
frequencyenergy.Ifthisequipmentisnotinstalledandusedinaccordancewiththis
instructionmanual,itmaycauseharmfulinterferencetoradiocommunications.
Operationofthisequipmentinaresidentialareaislikelytocauseharmfulinterferencein
whichcasetheuserwillberequiredtocorrecttheinterferenceattheirownexpense.
Changesormodificationsnotexpresslyapprovedbythepartyresponsiblefor
compliancecouldvoidtheuser'sauthoritytooperatetheequipment.
Notice for Canada

ThisDevicecomplieswithIndustryCanadaLicenseexemptRSSstandard(s).Operationis
subjecttothefollowingtwoconditions:1)thisdevicemaynotcauseinterference,and2)
thisdevicemustacceptanyinterference,includinginterferencethatmaycause
undesiredoperationofthedevice.
CetappareilestconformeavecIndustrieCanadaRSSstandardexemptesdelicence(s).
Sonfonctionnementestsoumisauxdeuxconditionssuivantes:1)cedispositifnepeut
causerdesinterfrences,et2)cetappareildoitacceptertouteinterfrence,ycomprisles
interfrencesquipeuventcauserunmauvaisfonctionnementdudispositif.
Notice for Europe

WeherebycertifythatthisprintercomplieswithEMCDirective2004/108/EC,R&TTE
Directive1999/5/EC,andtheEURoHSDirectiveEUDirective2011/65/EC.Thisprinter
conformstoClassAofEN55022andtoEN3014895.Operationofthisequipmentina
residentialenvironmentmaypossiblycauseinterference.Intheeventofinterference,
theusers,attheirownexpense,willberequiredtotakewhatevermeasuresare
necessarytocorrecttheproblem.
Notice for China (Simplified Chinese)
iv
Notice for Taiwan (Traditional Chinese)
Notice for Japan

JapaneseVoluntaryControlCouncilforInterference(VCCI)classAstatement
Korea Communications Commission (KCC) statement
California Proposition 65 Compliance

WarningStatementWording:
WARNING: This product contains chemicals, including lead, known to the State of California to
cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
Revision Log
SD/CD Series Card Printers Users Guide

Revision
Date
Description of Changes
June 2012
First release of manual.
Nov. 2012
Updates for XPS Card Printer Driver v. 4.0
vi
Contents
Chapter 1: Introduction ____________________________________________________________
About this Manual______________________________________________________________
Intended Audience ____________________________________________________________
Technical Support ______________________________________________________________
1
1
1
1
Chapter 2: About the Printer ________________________________________________________

About the SD and CD Series Card Printers________________________________________
Printer Components ________________________________________________________
Printer With Input Hopper ________________________________________________
Printer With Duplex Option_______________________________________________
Inside a Printer With a Duplex Option_____________________________________
System Label _______________________________________________________________
3
3
4
5
6
6
7
Chapter 3: Using the System ________________________________________________________ 9

How the Card Travels___________________________________________________________ 9
Card Printer System Overview___________________________________________________ 9
Equipment _________________________________________________________________ 9
Tasks and Users ____________________________________________________________ 10
Printer Controls________________________________________________________________ 10
Power Button______________________________________________________________ 10
LCD Panel Menus__________________________________________________________ 11
User Button and Light ______________________________________________________ 12
Down Arrow, Up Arrow, and Enter Key ______________________________________ 12
Ribbon Light ______________________________________________________________ 13
Card Light ________________________________________________________________ 13
Retrieve the Printer IP Address _________________________________________________ 14
Print a Test Card_______________________________________________________________ 15
Load and Replace Supplies____________________________________________________ 16
Loading Cards ____________________________________________________________ 16
Loading the Print Ribbon ___________________________________________________ 17
Loading the Cleaning Sleeve ______________________________________________ 18
Installing the Ribbon Cartridge _____________________________________________ 18
Chapter 4: Printing Cards__________________________________________________________ 19
Before Starting to Print _________________________________________________________ 19
Printing Cards _________________________________________________________________ 20
Printing from ID software ___________________________________________________ 20
Printing from Other Software _______________________________________________ 20
Chapter 5: System Maintenance___________________________________________________ 23
Clean the Printer ______________________________________________________________ 23
Clean the Printhead ___________________________________________________________ 24
Run a Cleaning Card __________________________________________________________ 26
Chapter 6: Troubleshooting _______________________________________________________ 29
Locating a Problem Within the Card Production System__________________________ 30
Locating a Problem with Basic Printer Functions _________________________________ 31
vii
Installation Problems __________________________________________________________ 32

USB Installation Troubleshooting ____________________________________________ 33
Network Installation Troubleshooting _______________________________________ 34
Driver Problems _______________________________________________________________ 34
The card printer driver does not detect the network-connected printer_______ 35
The card printer driver does not detect the USB-connected printer ___________ 35
Driver status or Windows print queue does not provide expected data _______ 36
Card Appearance ____________________________________________________________ 36
Something did not print ____________________________________________________ 37
Printing includes unexpected data _________________________________________ 37
The color printing has flaws_________________________________________________ 38
The printing is too light _____________________________________________________ 39
The printing is too dark _____________________________________________________ 40
The monochrome printing has flaws ________________________________________ 40
Magnetic Stripe Problems _____________________________________________________ 41
Using Advanced Troubleshooting Tools _________________________________________ 42
Card Jams____________________________________________________________________ 43
Messages and Conditions _____________________________________________________ 44
Messages on the Printer LCD _______________________________________________ 44
Messages from the XPS Card Printer Driver on the PC ________________________ 44
Messages from Printer Manager ____________________________________________ 45
Other Messages ___________________________________________________________ 45
Responding to Messages ______________________________________________________ 45
100: Request not supported ________________________________________________ 45
101: Job could not complete ______________________________________________ 45
102: Card not in position ___________________________________________________ 46
103: Printer problem _______________________________________________________ 46
104: Critical problem_______________________________________________________ 46
105: Magstripe data error __________________________________________________ 47
106: Magstripe data not found _____________________________________________ 47
107: Magstripe read data error _____________________________________________ 48
108: Magstripe read no data _______________________________________________ 48
109: Print ribbon problem __________________________________________________ 49
110: Print ribbon out or missing______________________________________________ 49
111: Card not picked ______________________________________________________ 50
112: Card hopper empty___________________________________________________ 50
113: Close cover to continue ______________________________________________ 50
114: Cover opened during job _____________________________________________ 51
115: Wait for print temperature ____________________________________________ 51
116: Magstripe not available _______________________________________________ 52
117: Reader not available__________________________________________________ 52
118: Print ribbon type problem _____________________________________________ 53
119: Print ribbon not supported ____________________________________________ 53
120: User paused the printer _______________________________________________ 53
121: Print ribbon not identified ______________________________________________ 54
viii
122: Magstripe format problem ____________________________________________ 54

123: Insert new card side 1 up ______________________________________________ 54
124: Insert same card side 2 up _____________________________________________ 54
149: Option not installed ___________________________________________________ 55
172: Insert cleaning card ___________________________________________________ 56
173: Improper shutdown ___________________________________________________ 56
Chapter 7: Supplies and Parts _____________________________________________________ 57
Cards ________________________________________________________________________ 57
Card Size _________________________________________________________________ 57
Card Material _____________________________________________________________ 57
Pre-Punched Cards _______________________________________________________ 58
New Cards for Color Printing _______________________________________________ 58
Adhesive-Backed Cards ___________________________________________________ 58
Card Quality Guidelines ___________________________________________________ 58
Card Surface __________________________________________________________ 58
Card Handling_________________________________________________________ 59
Card Storage __________________________________________________________ 59
Supplies ______________________________________________________________________ 60
Print Ribbon _______________________________________________________________ 60
Color Print Ribbon______________________________________________________ 60
Full-Panel Color Print Ribbon ____________________________________________ 60
Short-Panel Color Print Ribbon __________________________________________ 60
Color Print Ribbon Kits __________________________________________________ 60
Monochrome Print Ribbon______________________________________________ 60
Monochrome Print Ribbon Kits __________________________________________ 60
Print Ribbon Storage Guidelines_________________________________________ 61
Cable Lock Option ________________________________________________________ 61
Cleaning Supplies _________________________________________________________ 61
Hopper Options _______________________________________________________________ 61
200-Card Input Hopper ____________________________________________________ 61
Large Output Hopper _____________________________________________________ 61
Power Supply, Cables, and Cords ______________________________________________ 62
Power Supply _____________________________________________________________ 62
Data Cables and Power Cord______________________________________________ 62
Data Cable ___________________________________________________________ 62
USB Cable _____________________________________________________________ 62
Network Cable ________________________________________________________ 62
Smart Card Cable _____________________________________________________ 62
Power Cord ___________________________________________________________ 62
Replacement Parts ____________________________________________________________ 64
Printhead Cartridge _______________________________________________________ 64
Print Ribbon Cartridge _____________________________________________________ 64
ix
Cleaning Roller Spindle ____________________________________________________ 64
Chapter 1: Introduction
About this Manual

ThismanualprovidesuserinformationfortheSDandCDSeriesCardPrinters.The
manualincludes:
Anoverviewofprintercomponentsandoptions,andadescriptionofthe
systemlabel.
Howtousetheprinter,includinghowtopowertheprinteronandoff,howto
usethefrontpanelandLCDmenus,cardprocessingbasics,howtoprintatest
card,andhowtoloadandreplacesupplies.
Howtoperformroutinemaintenanceandtroubleshootingtasks.
AnadditionalInstallationandAdministratorsGuideisavailableforuseby
administratorsorotherprofessionalsresponsibleforprintingcards.Refertothe
OwnersLibraryCD.
Intended Audience
Themanualisintendedfortheprinteroperatorresponsibleforprintingcards,
loadingandreplacingsupplies,printermaintenance,andtroubleshooting.
Technical Support
ContactDatacardTechnicalPhoneSupportat18003283996.
Introduction
Chapter 2: About the Printer
About the SD and CD Series Card Printers

Thecardprinterappliesimages,text,andencodeddatatoplasticcards.Itcan
printfullcolorandmonochromeimages,dependingonthetypeofprintribbon
installed.
Abusyissuancesitemightissueupto10,000cardsamonth.Duringthesebusy
times,thesitemightusemorethanoneprintertokeepupwithdemand.The
printerissuescardseitheroneatatimeorinbatchesupto100cardsatatime.
Anoptional200cardinputhopperisavailableforsomeprinters.
Optionsavailableforthecardprinterincludemagneticstripe,smartcard,
automaticduplex,andrejecthopper.Theconfigurationlabelontheprintershows
theoptionsinstalled.RefertoSystemLabelonpage7formoreinformation
aboutrecognizingthefactoryinstalledoptionsonyourcardprinter.
Refertothefollowingtoviewtheprintercomponentsandthedifferentoptions:
PrinterComponentsonpage4
PrinterWithInputHopperonpage5
PrinterWithDuplexOptiononpage6
Printer Components
Printhead:Transfersimagestocards
usingtheprintribbon.
Configurationlabel:Showslocationand
dateofmanufacture,andoptions
installed.
Manualadvanceknob:Usetheknobto
moveacardinthetrack.
Securitylock:Insertthesecurityplate
beforeattachingthelock.
Configuration
label
Printhead
Manual
advance
Security lock
Printerconnections:
Powerreceptacle
USBconnection
Printer
connections
Networkconnection
Printerribboncartridge:Holdsribbon
forprinting.
Print ribbon cartridge
Printribbon:Rollofmaterialtoapply
imagestocards.
Replaceablecleaningsleeve:Removes
dustandotherparticlesfromcardsto
maintainprintquality.
Print ribbon
Replaceable cleaning
sleeve
About the Printer
Printer With Input Hopper
Cover: Open the cover to load print ribbon.

Latch: Push to release the cover and open the printer.
Ribbon cartridge handle: Holds the print ribbon
and replaceable cleaning roller.
Card input hopper: Loads cards to print.

Holds up to 100 cards.
Front panel: Includes the Ready button,

the status lights, the power button, and the
LCD panel with keys.
Output hopper: Holds up to 25 completed
cards. (The output hopper of a model
SD260 with a manual feed holds 5 cards.)
Printer With Duplex Option
Cover: Open the cover to load the print ribbon.

Latch: Push down and release latch
to open the printer cover.
Ribbon cartridge handle: Holds the print
ribbon and replaceable cleaning roller.
Card input hopper: Loads cards
to print. Holds up to 100 cards
(0.030-in or 0.762mm thickness).
Front panel: Includes the User
button, the status lights, the
power button, and the LCD panel
with navigation keys.
Security
lock receptacle
Manual advance
knob
Output hopper: Remove

completed cards.
Power
connection
Network connection
USB connection
Inside a Printer With a Duplex Option
Configuration label: Shows printer model

and options installed.
Printhead: Transfers images to cards
using the print ribbon.
Print ribbon cartridge: Holds

print ribbon and replaceable
cleaning sleeve.
Duplex module: Automatically

turns card for two-sided printing.
Reject card tray:

Optional reject
card location.
About the Printer
System Label
Theprinterconfigurationlabelonthesideofthe
coverarmshowsthecomponentsinstalled.It
providesinformationthatisusefulwhen
requestingservice.
Thelabelshows:
Printername,whichalsoappearsonthe
modellabel.
Configuration,whichincludesoptionsintheprinter.
Dateandcountryofassembly.
TheMACaddresstousewhentheprinterisconnectedviaanEthernet
network.
Informationforcomponentsinstalledbythedealerorsalesgroupishandwritten
onthelabel.
About the Printer
Chapter 3: Using the System

Thissectionprovidesinformationonhowacardtravelsthrough
theprinter,theprinteraspartofacardproductionsystem,printer
controls,printingatestcard,loadingandreplacingsupplies,and
cleaningtheprinter.
How the Card Travels

ThecardisverifiedandsenttoprintfromthePC.Thehopperpickmechanism
picksacardandmovesthecardintotheprintercomponentforprocessing.
Optionally,thecardmovestothemagneticstripeencodeareaortothesmart
cardparkstation,dependingonthetypeofcardselected.Theencrypteddatais
decryptedandwrittentothecard.Thefinishedcardexitstheprinterthroughthe
cardoutputhopper.
Card Printer System Overview

Thecardprinterisusedwithotherequipmentandsoftwaretocreateacard
productionsystem.Thesystemproducescardsforaspecificpurposeandthe
cardsmustmeetrequirements.
Equipment
Thesystemcaninclude:
1. APC,withsoftwaretosupportthe
printer,suchas:
TheXPSCardPrinterDriverfor
Windows.
IDsoftwaredesigned
specificallytocapture,format,
andsavethedataforcards.
Aretailapplicationsuchas
MicrosoftWordorAdobe
Photoshop.
2. Capturedevices,suchas:
AdigitalcameraconnectedtothePCtotakephotosforIDbadgesand
othercards.
Asignaturecapturepadorfingerprintreader.
3. Theprinterwithsuppliesandafacilitypowersource.
4. AdataconnectionbetweentheprinterandPC,whichcanbeaUSB
connectionoranetworkconnection.(Donotusebothwithoneprinter.)
Tasks and Users

Typicalrolesinacardproductionsysteminclude:
Theoperator,whomakescards,loadssupplies,andhandlesminorproblems
suchascardjams.
Thesystemadministrator,whosetsupthecardprinterandotherhardware,
setsupcarddesigns,configurescardproductionsoftware,andidentifiesthe
bestuseofthecardprinterintheorganization.
Printer Controls
Thefrontpaneloftheprinterprovidesthecontrolsforoperatingtheprinter.It
includesthefollowing:
Power Button
Usethisbuttontopoweroffandpower
ontheprinter.Alllightsshowsteady
amberwhiletheprinterpowerson.
Topowerofftheprinter,pressthe
buttonfor1to2secondsuntilthe
printerpowersoff.
Topowerofftheprinterwhileitis
processingcards,pressthebuttonfor2ormoreseconds.Cardjobsintheprinter
arenotcompleted.
10
Using the System
LCD Panel Menus

TheLCDpanelshowsthe
printersmenusanddisplays
printermessagesorconditions.
RefertoRespondingto
Messagesonpage45formore
information.
Themenusystemhasfourmajor
branches:
UsetheMaintenance menuto
runacleaningcardoratest
card.
UsetheStatus menutosee
settingsanddataaboutthe
printer.
UsetheConfigurationmenu
tochangesettings.
UsetheActivatemenuto
enableordisablesecurefeaturesoftheprinter.
Usethismenuonlyduringinstallationorremovalofthesystem.
HINTS&TIPS
ThemenusystemcanbeaccessedwhenReadydisplaysonLine1oftheLCD
panel.
TheprinterreturnstotheReadystatusaftertwominutesofnoactivity.
Changesnotappliedarelost.
Toleaveaselectionwithoutchangingthevalue,presstheupordownarrow
keyuntilExitdisplaysandthenpresstheE NTERkey.
11
User Button and Light

TheprintersUSERbuttondisplayswithaborderoflightthatindicatesthesystem
status.UsetheUSERbuttonto:
SuspendprinteractivitypresstheUSERbuttonwhentheLCDpaneldisplays
Ready.
ClearamessagepresstheUSERbuttononce.
ClearallmessagespresstheUSERbuttonfor2secondsormore.
ClearallcardscurrentlyprintingpressandholdtheUSERbuttonagainfor
twoormoreseconds.(Makesurethatthisactionisallowedinyourcard
system.)
Seewhethertheprinterisready,busyprinting,ornotavailable.Indicators
includethefollowing:
Off
Printer is off or suspended.
Green
Printer is ready.
Blinking green
Printer is busy.
Amber
The printer is not ready.

The POWER button was pressed
to turn the printer off.
Blinking Amber
The printer has an error.
Down Arrow, Up Arrow, and Enter Key

Usethearrowkeystomovethroughtheprintermenusystem,andtheE NTERkey
tomakeaselection.
12
Using the System
Ribbon Light
Theribbonlightglowsgreenwhentheprintribbonislow.Itglowsamberwhen
thereisaproblemwiththeribbon.Indicatorsincludethefollowing:
Off
Ribbon is okay.
Green
Ribbon is low less than 10%

remains.
Amber
Ribbon is out.
Blinking Amber
The printer problem applies to

the ribbon.
Card Light
Thecardlightindicatesthestatusofcardsintheprinter.
Off
Cards are okay.
Green
Ribbon is low less than 10%

remains.
Blinking Green
Insert cleaning card.
Rapid Blinking
Green
Insert card for printing.
Blinking Amber
and Green
The printer is equipped with an

optional card present sensor
and no card is detected.
Blinking Amber
The printer problem applies to

cards.
Blinking Amber also indicates
the configured card count
before cleaning has been
reached or exceeded. Set
aside time to run a cleaning
card.
13
Retrieve the Printer IP Address

TheprintercandisplaythenetworkIPaddressituses
whenconnectedtothenetwork.Italsodisplaysthe
subnetmask,gatewayaddress,andMACaddress.
Beginwiththeprinterpowerconnected,andtheprinter
connectedtothenetwork.
1. PressthePOWERbutton(ifneeded)topoweronthe
printer.
2. AccesstheNetworkStatusmenuintheLCDmenu:
A. PresstheUSERbuttontosuspendtheprinter.
B. PresstheE NTERkeytoenterthemenusystem.
C. PressthedownarrowtodisplayStatusonline2.
D. PressE NTERtoentertheStatusmenu.
PressthedownarrowkeyuntilNetwork Status
displaysonline2.
E. PressE NTERtodisplaytheNetworkStatusmenu.
3. PressthedownarrowkeyuntilIP Addressdisplayson
line2.
4. PressE NTERtodisplaytheIPaddress.RecordtheIP
address.
5. PressE NTERtoreturntotheNetworkmenu.Subnet
Maskdisplaysonline2.
6. Dooneofthefollowing:
14
ToexittheLCDmenusystem,skiptostep9.
Todisplaythegatewayaddressvalue,pressthe
ENTERkey.
Using the System
a. PresstheE NTERkeytoreturntotheNetwork
menu.Gateway Addrdisplaysonline2.
b. PresstheE NTERkeytodisplaythegateway
address(ifany).
7. PressE NTERtoreturntotheNetworkmenu.
8. PressthedownarrowkeytoscrolltoExitonline2.
9. PressE NTER.Then,presstheUSERbuttontoreturntheprintertoReady.The
USERbuttonglowsgreen.
Print a Test Card

Theprinterincludesatestcardthatrunswithoutusingadriverorothersourceof
carddata.Useittoverifythattheprinterisworking.
1. BeginwiththeprinterReady.TheUSERbuttonshows
steadygreen.
2. PresstheUSERbuttontodisplaySuspendedonLine1
oftheLCDpanel.
3. PressE NTERtoenterthemenusystem.
4. PressE NTERtoentertheMaintenancemenu.
5. PressthedownarrowbuttonuntilTest Carddisplays
online2.
6. WithTest CarddisplayedonLine2,pressE NTERto
displayStartonLine2.
7. Afterthecardprints,presstheUSERbuttontoreturn
theprintertoReady.
15
Load and Replace Supplies

Topreparetheprintertoprintcards,loadblankcardstockintotheinputhopper
(optional),andloadprintribbonandacleaningsleeveintotheprintcartridge.
Loading Cards
Dooneofthefollowing:
Ifyouareusingamanualfeedprinter,skipthisstepandkeepasupplyof
blankcardsclosetotheprinter.
Forprinterswithaninput
hopper,continuewiththese
steps:
1. Opentheinputhopper.
2. Fancardsbeforeplacing
themintotheinput
hopper(optional).
3. Insertmagneticstripe
cardswiththestripe
downandtowardthe
rightsideoftheinput
hopper.
4. Closetheinputhopper.
16
Using the System
Loading the Print Ribbon

Loadtheprintribbonwhenyouinstallthe
printerandwhentheribbonrunsout.
1. Opentheprinterstopcover.
2. Removetheprintribboncartridge.
3. Loadafullrollofprintribbonontothe
spindleclosesttothecartridgehandle.
4. Placetheemptyspoolonthespindle
withtheblackgear.
5. Windtheemptyspoolcounter
clockwiseonefullturn.
17
Loading the Cleaning Sleeve

Loadanewcleaningsleevewitheach
newrollofprintribbon.
Theprintershipswiththecleaning
rollerspindleinstalledontheprint
ribboncartridge.
1. Removethecleaningrollerspindle
fromtheribboncartridgeandslide
thecontinuouscleaningsleeve
ontothespindle(a).
2. Snapthespindlewithsleeveinstalledontotheribboncartridge(b).
3. Removetheprotectivewrapperfromthecleaningsleeve(c).
Installing the Ribbon Cartridge

Installtheassembledprintribbon
cartridgeintotheprinter.
1. Opentheprinterstopcover.
2. Holdtheprintribboncartridgebythe
handleandlowerintotheprinterwith
thehandletowardthefrontofthe
printer.
3. Makesurethattheribboncartridgeis
correctlypositionedintheguides.
4. Closetheprinterstopcover.
18
Using the System
Chapter 4: Printing Cards
Before Starting to Print

Thissectionexplainshowtoprintacardtoaprinter.Makesurethat:
Cardsareavailable.
Ribbonisloadedintheprinter.Forthestepstofollow,refertoLoadingthe
PrintRibbononpage17.
Thecarddesignissetup.Ifyouneedtosetupormodifythedesign,referto
ElementsofCardDesigninyourcardprintersInstallationand
AdministratorsGuide.
HINTS&TIPS
Makesurethatmagneticstripecardsareinsertedcorrectly.Theprintershowsthe
correctposition.
Youalsocan:
Printatestcarddirectlyfromtheprinter.RefertoPrintaTestCardon
page15.
Printadriversamplecard.RefertoPrintingaDriverSampleCardinyour
cardprintersDriverGuide.
19
Printing Cards
Makesurethatcardsareavailabletoinsert.Forthestepstofollow,referto
LoadingCardsonpage16.
Printing from ID software

1. FromtheIDsoftware,usethetemplateordesignforthecard.
2. Selecttheprinterifyouusemorethanoneprinter.
3. Enterthedataforthecard.Followtheinstructionsforyoursoftware.
4. Capturethephotoforthecard,ifnecessary.
5. ClickthePrintbuttontosendthecardtotheprinter.
6. Attheprinter,insertacardinthesinglefeedslot.
Printing from Other Software

1. Openthesoftwareapplicationandselectthe
cardprinterasthecurrentprinter.
2. UsePageSetuptoselecttheISOID1page
size(2.13x3.38in).
3. Setthemarginsto0(zeroorzed).
4. Selectanorientationportraitorlandscape.
5. Createthecarddesign:
A. Addgraphics,suchasacompanylogoor
background.
B. Addaphoto.
C. Addtextinformation,suchasname,
address,oremployeenumber.
Forinformationaboutadditionalcard
features,refertoElementsofCardDesignin
yourprintersInstallationandAdministrators
Guide.
6. ClickPrinttosendthecardtotheprinter.
20
Printing Cards
7. Attheprinter,insertacardinthesinglefeedslot.
A. Orientallcardsthesameway.
B. Donottouchthecardsurfacetobeprinted.Handlecardsbytheiredges
orweargloves.
C. Pushinthecarduntiltheprintermovesit.
HINTS&TIPS
TheprintercanreceivecardjobsfrommorethanonePC.Itprintscardsinthe
ordertheyarereceived.
Polaroid Card Printer Users Guide
21
22
Printing Cards
Chapter 5: System
Maintenance
Clean the Printer

Theprinterperformsbestwhenitiscleanedonaregularbasis.Followthe
cleaningguidelinesforyoursitetokeeptheprinteringoodworkingcondition.
Cleantheprinterwhen:
Theprinterdisplaysamessageforwhichcleaningisasolution.
Thereisdebrisoncompletedcards.
Anewrollofprintribbonwasinstalled.
Youcanperformthefollowingcleaningtasks:
CleanthePrintheadonpage24
RunaCleaningCardonpage26
23
Clean the Printhead

Cleantheprintheadwhen:
Theprintheadisreplaced.
Thereareunprintedlinesonthefinishedcard.Thisusuallyindicatesdirtor
contaminationontheprinthead.
Theprintheadistouchedaccidentally.Oilsfromhandscanaffectprintquality
anddamagetheprinthead.
Dothefollowingtocleantheprinthead:
1. Powerofftheprinter.
2. Opentheprintercoverandremovetheprintribboncartridge.
3. Openthecleaningpen.
4. Usinggentlepressure,movethecleaningpen
backandforthalongthefulllengthofthe
printheadedgeuntilitiscompletelyclean.
5. Replacetheprintribboncartridgeandclosethe
printercover.Avoidbumpingtheprintheadwhen
installingtheprintribboncartridge.
24
System Maintenance
6. Powerontheprinter.
7. Printasamplecardtoverifythequalityofprinting.RefertoPrintaTest
Cardonpage15formoreinformation.
HINTS&TIPS
Avoidtouchingtheprintheadedgewithyourfingers.Contaminationdueto
skinoilseventuallycandamagetheprinthead.
Avoidtouchingtheprintingedgeoftheprintheadcartridgewithanysharp
objectsthatcanpermanentlydamagetheprinthead.
Useonlythecleaningpentocleantheprinthead.Othermaterialscanstickto
theprintheadandcausedamage.
Usethecleaningpenupto8times,andthenreplaceit.
25
Run a Cleaning Card

Runaprintercleaningcardtocleandebrisfromtheinsideoftheprinter.The
cleaningcardcanremovemostcontaminantsfromtheprinter.
1. Preparetheprinter.
A. Powerontheprinter.
B. Opentheprintercoverandremovetheprint
ribboncartridge.
C. Closethecover.
D. Ifnecessary,opentheinputhopperandremove
unprintedcards.
2. AccesstheLCDmenu.
A. BeginwhentheprinterdisplaysReadyandthe
USERbuttonshowssteadygreen.
B. PresstheUSERbuttontodisplaySuspendedon
Line1oftheLCDpanel.
C. PresstheE NTERbuttontoenterthemenusystem.
D. PresstheE NTERbuttontoentertheMaintenancemenu.
E. PresstheE NTERbuttontodisplayCleaning Card.
F. WhenCleaning CarddisplaysonLine2,presstheE NTERbuttontodisplay

StartonLine2.
G. PresstheE NTERbuttontodisplayInsert cleaning cardintheLCDpanel.The
cardlightblinks.
26
System Maintenance
3. Insertthecleaningcard.
A. Openthecleaningcardpackageandremovethecleaningcard.
B. Placethecleaningcardintheinputhopperorinthemanualfeed.
C. PresstheUSERbuttontoresumeorclickRetry(or
Resumethecard)intheMessageboxtostartthe
cleaningcycle.
Theprintermovesthecardthroughtheprinterseveral
timesandejectsitintheoutputstacker.
4. Removetheusedcleaningcard.Waitafewminutesforthe
rollerstodry.
5. Preparetheprinterforuse.
A. Replacethecardsintheinputhopper.
B. Replacethecleaningsleeveontheribboncartridgewithanewsleeve,
andremovetheprotectivecover.RefertoLoadingtheCleaningSleeve
onpage18forthestepstofollow.
C. Replacetheribboncartridgeandclosetheprinter.PresstheUSERbutton
toreturntheprintertoReady.Theprinterisreadytoprintcardsagain.
D. Discardtheusedcleaningcardandcleaningsleeve.
HINTS&TIPS
Usethecleaningcardandcleaningsleeveonetimeonly.
Changethecleaningsleeveeachtimeyoucleantheprinterorchangethe
printribbon.
Ifthecardlightisblinkingandtherearecardsintheinputhopper,itindicates
theconfiguredcleaningcounthasbeenreachedanditistimetocleanthe
printer.
27
28
System Maintenance
Chapter 6: Troubleshooting
Thissectionisdesignedtohelpyouidentifyandfixbasicissuesthatcanoccur
whenprinting.AlsorefertothedocumentationfortheCardPrinterDriver,
CardWizard,orOpenCardforadditionaltroubleshootinginformation.
Thesectionstartswithanoverviewofcardproductionandprinterissuesyoumay
encounter:
LocatingaProblemWithintheCardProductionSystemonpage30
LocatingaProblemwithBasicPrinterFunctionsonpage31
Thissectionalsodescribestroubleshootingforthefollowing:
InstallationProblemsonpage32
DriverProblemsonpage34
CardAppearanceonpage36
MagneticStripeProblemsonpage41
CardJamsonpage43
MessagesandConditionsonpage44
29
Locating a Problem Within the Card Production

System
Fortypicalcomponentsofthesystem,refertoCardPrinterSystemOverview
onpage9.Ifanyoneofthefollowingcomponentsdoesnotworkproperly,
printingcardscanbeaffected.
TheXPSCardPrinterDriver
Shouldyouneedtoreinstallthedrivertofixaproblem,werecommendyou
downloadthelatestversionofthedriverfromhttp://www.datacard.com.
SelectSupport&Drivers>Drivers&Downloadfromthemenu.Enteryour
printermodelintheEnterProductNameorNumberarea,andclickGo.
Cardproductionsoftware
Cardproductionsoftwareformatsthetypesofdatausedtoprintcards.Make
surethatthecardproductionsoftwarefeaturesimplementedworkwiththe
printeryouhave.
Ifyoudonotusecardproductionsoftware,makesurethatthesoftwareyou
usesupportstherequirementsforcreatingcards.Ifyouusemagneticstripe
data,useanapplicationthatsavestextastextandnotasagraphic.(For
example,MSPaintonlysavesgraphicdata,whilePhotoshopsavesboth
graphicandtextdata.)Fontsandescapesrequirethattextbesentfromthe
applicationastext.
Printerplugin
Cardproductionsoftwaremightrequireaprinterplugin,whichtakesthe
datainthecardproductionsoftwareandmakesitavailableintheformthe
drivercanuse.
Othercomponentsofthesystem
AnIDorbadgesystemusuallyincludesacameratotakephotos,andmay
includeothercapturedevicesforbiometricdata.Usingandmaintainingthese
componentsisimportanttothequalityofcardsyouproduce.
30
Troubleshooting
Locating a Problem with Basic Printer Functions

Ifthesystemisnotworkingasexpected,followthesestepsintheorderlistedto
isolatethesourceoftheproblembeforecontactingyourserviceprovider.
1. Makesurethatthepowercordispluggedinandtheprinterispoweredon.
2. DoestheprinterpoweronanddisplayReadyonthefrontpanelwithin
1minute?
Ifyes,continuetostep3.
IftheprinterpowersonbutdoesnotdisplayReady,theprinterisnot
workingproperly.Requestservicefortheprinter.
Iftheprinterdoesnotpoweron,makesurethatthepowersourceis
functioningbydoingoneofthefollowing:
Removetheprinterpowercordfromtheoutletandconnectitto
anotheroutlet.
Removethepowercordfromtheprinterandconnectittoanother
device,suchasalight,andthenconnectittothesameoutlet.
Ifthepowersourceisfunctioning,thereisaproblemwiththeprinter.
Requestservicefortheprinter.
Ifthepowersourceisntfunctioning,replaceitandthenbeginwith
step1.
3. Makeaprintertestcard.RefertoPrintaTestCardonpage15formore
information.
4. Doesthetestcardprint?Doesitlooklikeoneofthecardsshowninthetopic?
Ifyes,theprinterisworkingcorrectly.Continuetostep5.
Ifno,theprinterisnotworkingcorrectly.Requestservicefortheprinter.
5. Connecttheprinterdatacable,ifnecessary.Makesurethatyouusethesame
typeofcable(USBornetwork)usedwhentheprinterwasinstalled.
6. IfyouusetheXPSCardPrinterDriver,printadriversamplecard.Forthesteps
tofollow,refertotheprintersCardPrinterDriverGuide.
31
Doesthesamplecardprint?
Ifyes,theprinteranddriverareworkingcorrectly.Continuetostep7.
Ifno,theprinteranddriverhaveacommunicationproblem.Troubleshoot
communicationproblems.
Ifyouarenotusingthedriver,askyourserviceproviderorsoftwareprovider
forassistance.
7. Printacardusingyourcardproductionsoftware.
Doesthecardprint?
Ifyes,thedriverisworkingsuccessfullywiththecardproduction
software.Troubleshootthecarddesign.
Ifno,checkthefollowing:
Intheapplication,isthecorrectprinterselectedinthePrintSetupor
Printdialog?
Iftheprinterproducedablankcard,youmighthavethewrongpage
sizeordriversettings.
Ifthecardcausesanerror,thecardmighthaveatypeofdatatheprinterdoesnot
support.
Installation Problems
Thissectiondescribesissuesthatcouldpreventasuccessfulinstallationand
providesrecommendedsolutionstothoseissues.Choosefromthefollowing
topics:
32
USBInstallationTroubleshootingonpage33
NetworkInstallationTroubleshootingonpage34
Troubleshooting
USB Installation Troubleshooting

Problem
Solution
The cable is loose.
Reconnect the USB cable to the ports on the PC and

the printer. Power the printer OFF, and then back ON.
If the PC and printer still do not communicate, restart
the PC.
The data cable is

damaged or frayed.
Power off the printer. Replace the cable if you have

a spare. Contact your service provider to order a
new data cable.
The system has a

temporary
communication
problem.
Check the following:
USB extension cables can cause

communication problems. The recommended
USB cable is 6-ft. (2 meters) long. Make sure that
the cable is rated for USB 2.0 data transmission.
If you are using a USB hub, a self-powered hub

is recommended.
The PC USB port does

not communicate with
the printer USB port.
Power management on the PC has shut down USB

communication.
Open the Device Manager and the list of USB
devices. Disable shutdown for each hub in the list.
You might need to restart the PC to make the
changes take effect.
Hibernation on a laptop PC requires several moments
to enable USB communication. Unplug the USB
printer port and then connect it again.
Replace the PC port or the PC. Contact your PC or
port vendor if you need assistance.
33
Network Installation Troubleshooting

Problem
Solution
The network cable is

loose.
Reconnect the data cable to the network port and

the printer. Restart the printer.
The Status page of

Printer Properties shows
the printer is not
available, but the
printer shows Ready
on the LCD panel.
Follow your network troubleshooting procedures to

isolate and test each component of the computerto-printer communication link.
Suggestions:
The computer-to-network connection can be

checked by accessing a network resource,
such as a network drive.
The network administrator can check

communication between a server and the
printer.
Make sure that the user is logged in to the

network.
The printer is not

configured with the
correct network
address
Make sure that the server name or IP address has

been entered in the Port Settings or Configure Port
dialog box on the computer. For more information on
retrieving the printers IP address, refer to Retrieve
the Printer IP Address on page 14. Make sure that
Ready displays on the printer's LCD panel.
Driver Problems
TheCardPrinterDriverandprintercanhavethefollowingcommunication
problems:
34
Thecardprinterdriverdoesnotdetectthenetworkconnectedprinter
onpage35.
ThecardprinterdriverdoesnotdetecttheUSBconnectedprinteron
page35.
DriverstatusorWindowsprintqueuedoesnotprovideexpecteddataon
page36.
Troubleshooting
The card printer driver does not detect the networkconnected printer
Problem
Solution
The Printer Properties >

Status tab shows the
printer is not available.
Make sure that you are using the same type of data
cables USB or network that were used when
installing the printer. You cannot switch the type of
data cables after installing.
Make sure that the current printer IP Address is the
same as the IP Address on the Printer Properties >
Ports tab. For more information on retrieving the
printers IP address, refer to Retrieve the Printer IP
Address on page 14.
Message 500 appears

after you send a card
to print.
If this happens often, consider switching from DHCP

network addressing to static IP addressing. For more
information on setting the driver network
communication value, refer to the Printer Manager
section of the card printers Installation and
Administrators Guide.
The network is not

operating properly.
Check the network using another device and fix or

report network problems. To check the network, print
to a different (paper) printer or check the availability
of network drives.
The printer is not

connected to the
network, or the PC is
not connected to the
network.
Make sure that both ends of the data cables are

connected. Replace defective cables if needed.
The card printer driver does not detect the USB-connected

printer
Problem
Solution
The Printer Properties >

Status tab shows the
printer is available, but
Message 500 appears
after you send a card
to print.
Make sure that you are using the same type of data
cables USB or network that were used when
installing the printer. You cannot switch the type of
data cables after installing.
Make sure that both ends of the data cable are
connected. Replace a defective USB cable if
needed.
35
Driver status or Windows print queue does not provide

expected data
Problem
Solution
The Driver Sample Card

or magnetic stripe test
cards do not print.
Check the following:
Enable bidirectional support must be selected

on Printer Properties > Ports tab to allow printing
from the Card Printer Driver.
Print directly to printer is selected in Printer

Properties. Clear the selection to allow printing
of the driver sample cards.
The Ribbon Low light on

the printer and the
driver status do not
match.
The percent remaining that causes the printer Ribbon

Low light can be set using the Printer Manager. The
driver display cannot be changed. As a result, the
two indicators can show different data.
A print job disappears

from the print queue,
but does not print.
The printer USB cable was disconnected after the

application sent the job.
Card Appearance
Cardappearanceproblemscanbecausedbymanydifferentfactors.Clickthelink
belowthatbestdescribesthecardappearanceissueseenontheprintedcard.
36
Somethingdidnotprintonpage37
Printingincludesunexpecteddataonpage37
Thecolorprintinghasflawsonpage38
Theprintingistoolight onpage39
Theprintingistoodark onpage40
Themonochromeprintinghasflaws onpage40
Troubleshooting
Something did not print

Problem
Probable Cause
Solution
Nothing is printed on
the card.
The Disable Printing

option is set to All,
Front, or Back.
Open Preferences and change Disable

Printing to Off.
The print ribbon is

loaded incorrectly.
Remove the print ribbon and install it

correctly.
The page size was not

set to ISO-ID1.
Use your card production application to

access the printers print setup and select
ISO-ID1 for its page size. The correct page
size is available after choosing the printer.
The black panel of the

ribbon is printing over
the color panels.
The printer uses the print ribbon panels in

sequence; the Y panel prints first, then M,
and so on. The black panel of the print
ribbon is used last and prints over the
color panels. For best results, change the
100% black background to a color near
black, so that it prints using the YMC
(color) panels of the print ribbon.
Color printing on top of

a black background
does not appear on
the card.
Printing includes unexpected data

Problem
Probable Cause
Solution
Text intended for the

magnetic stripe printed
on the card.
The magnetic stripe

font was not applied to
the text.
Refer to the card printers Driver Guide.
The escape code was

typed incorrectly.
Refer to Refer to the card printers Driver

Guide.
The text to encode was

longer than one line.
Reduce the font size to keep all text on

one line.
The application can

use the page size in
effect when a
document is created,
and you set the page
size after creating the
document and before
printing.
Use the page setup feature of the

application to set the page size before
creating the document. Consider
creating a template for cards that opens
at the correct page size.
Several blank cards are

ejected before the full
card prints.
37
The color printing has flaws

Problem
Probable Cause
Solution
One or more unprinted

lines appear on the
card.
The printhead is dirty or

damaged.
Clean the printhead. Refer to Clean the

Printhead on page 24.
One color panel is not

aligned correctly with
other color panels.
The cards are slipping

in the track.
Run a cleaning card. Refer to Run a

Cleaning Card on page 26.
The cards are not the

correct size for the
printer.
Use cards that meet the size requirement

for the printer. Refer to Cards in your
printers Installation and Administrators
Guide for specifications. If you must use
the cards you have, ask your system
administrator for help.
Printing is blurred.
The cards have a

matte, not glossy, finish.
Use cards that meet the requirements for

the printer. Refer to Cards in your
Guide for specifications.
The rollers are dirty.

The printhead is dirty.
Clean the printhead. Refer to Clean the

Printhead on page 24.
Unprinted cards have

scratches.
Handle cards carefully. Refer to Card

Quality Guidelines in your printers
Installation and Administrators Guide.
Cards have
embedded particles,
an uneven surface, or
the card edge has
burrs.
Use cards that meet the requirements for

the printer. Refer to Cards in your
Guide.
The rollers are dirty or

the card packaging
contains debris.

The printed card has

small unprinted areas.
38
Troubleshooting
Problem
Probable Cause
Solution
Part of the printed

image is discolored.
Cards might have

fingerprints or other dirt
on them.
Handle cards carefully. Refer to Card

Quality Guidelines in your printers
A signature panel is
located on the other
side of the card.
Design the card to avoid printing photos

over signature panel residue.
The rollers are dirty or

the card packaging
contains debris.

Cleaning Card on page 26. Use cards
that meet the requirements for the printer.
Refer to Cards in your printers
The printing is too light

Problem
Probable Cause
Solution
Photos look faded.
The image capture

system needs
adjustment.
Color settings might not be optimal.

Adjust color settings. Refer to
documentation for the image capture
system; Color Printing in your printers
Installation and Administrators Guide;
and your printers Driver Guide.
The printing is very light.
The ribbon is loaded

incorrectly.
Load the print ribbon correctly. Refer to

Loading the Print Ribbon on page 17.
The card was

previously printed and
has topcoat on it.
Print only new cards. Refer to Cards in

your printers Installation and
Administrators Guide.
The printhead is not

installed correctly.
Contact your service provider for

instructions on installing the printhead
correctly.
The printhead power is

too low.
Log into the Printer Manager as a

WebAdmin. Open the Printer Settings >
Print menu. Increase the YMCPower
setting, and press the Set Current button
to save your changes.
39
The printing is too dark

Problem
Probable Cause
Solution
The card shows wrinkles

in darkly colored areas.
The cards images or

large blocks of color
include very dark
areas.
Change the design to use smaller areas of

dark color.
The printhead is not

aligned correctly.
Contact your service provider.
Color adjustment is too

dark. Using different
card stock changes
the appearance of
printed cards.
Change the color adjustment settings.
All color printing is

darker than intended.
The monochrome printing has flaws

Problem
Probable Cause
Solution
Text has broken (partly

printed) characters.
The monochrome (K)

power setting is
balanced to print both
fine text and bar
codes.
If the card does not include a bar code,

increase the monochrome intensity. If the
card includes fine text and bar codes,
change the text to improve printing. Refer
to Monochrome Printing in the printers
The text is formatted to

print with color, and
the card is being
printed with
monochrome ribbon.
Contact your service provider. Format

text to print black so the text is not
dithered.
Printing is uneven or is
missing in some areas.
The monochrome (K)

power setting is too
low. The cards require
a different setting.
Increase the monochrome intensity. Find

a balance between printing all card data
and causing wrinkles.
A black-and-white
image prints using the
color panels.
The Windows Picture

Print Wizard or Picture
and Fax Viewer is
printing the file. Many
applications use the
Windows tool to
preview and print
graphics. The tool does
not render to true black
and white.
Use another application, such as ID

software or MS Word, to create the card.
40
Troubleshooting
Magnetic Stripe Problems

Tobegintroubleshootingamagneticstripeproblem,firstprintamagneticstripe
samplecardfromthedriver.Forthestepstofollow,refertoPrintingaDriver
SampleCardinthecardprintersDriverGuide.
TheprinterusesthecoercivitysetusingtheLCDpanelorPrinterManager,and
thedataformatsetusingthePrinterManager.
Problem
Solution
Cards are not loaded

correctly.
Load cards with the magnetic stripe down and

toward the right side of the printer. Refer to Loading
Cards on page 16.
Cards do not have a

magnetic stripe.
Load magnetic stripe cards in the card cartridge. If

the cards have a magnetic stripe, check the quality
of the cards. Change card stock, if needed.
The card has dirt or

damage on the
magnetic stripe.
Encode and print the card again. If the message

appears again, run a cleaning card to clean the
magnetic stripe head. Refer to Run a Cleaning
Card on page 26.
The magnetic stripe on

the card is low
coercivity material and
the High Coercivity
setting is selected.
To use the cards you have, select low coercivity

encoding. Refer to the Printer Manager Printer
Setting Menu in the Installation and Administrators
Guide for more information. To encode with high
coercivity, obtain cards manufactured for high
coercivity encoding. Refer to Print a Test Card on
page 15.
Message 106 displays.

The magnetic stripe on
the card is high
coercivity material and
the Low Coercivity
setting is selected.
To use the cards you have, select high coercivity

encoding. Refer to the Printer Managers Printer
Setting Menu in the Installation and Administrators
Guide for more information. To encode with low
coercivity, obtain cards manufactured for low
coercivity encoding.
The data for this job

includes characters not
allowed by the
magnetic stripe format
selected for the track.
Cancel the current print job. Make sure that you

know what data is allowed on the track. Change the
data to be encoded, and resend the print job. Refer
to Magnetic Stripe Design in the printers Installation
and Administrators Guide for more information.
41
Problem
Solution
The magnetic stripe

data was sent in an
encoding format not
supported by the track.
Check the encoding format setting for the tracks by

using Printer Manager. Refer to the Printer Managers
Printer Setting Menu in the Installation and
Administrators Guide. Make sure that the
application is using the selected encoding format for
the track.
If the application and track are set to the same
format, and the message appears repeatedly,
contact the application provider for assistance.
The application sent

track data for a track
not supported by the
magnetic stripe
module.
Check the type of magnetic stripe option in the

printer.
If the printer label indicates a 3-track ISO module, you
can send data for tracks 1, 2, and 3.
If the printer label indicates a single-track JIS module,
you can send data for track 1.
The magnetic stripe option and cards must be
capable of accepting and encoding each track of
data the card production software sends.
Using Advanced Troubleshooting Tools

ThePrinterManagerprovidesaccesstocarddesignsettingsandadditional
troubleshootingtools.RefertoPrinterManagerintheprintersInstallationand
AdministratorsGuideformoreinformation.PrinterManageralsoallowsyouto
performadvancedtroubleshootingwiththeguidanceofyourserviceprovider.
42
Troubleshooting
Card Jams
Thecarddidnotreachthepositionforthe
nextaction,suchasprintingorejectingthe
card.
1. Opentheprinterandremovetheribbon
cartridge.
2. Turntheknobtomovethecard.
3. Removethecard.
4. Replacetheribboncartridgeandclose
theprinter.
5. PresstheUSERbuttonontheprinterorclickRetryinthemessagebox.
HINTS&TIPS
Checktheribbontomakesurethatitisnottorn.Referto109:Printribbon
problemonpage49torepairorreplacetheribbon,ifneeded.
43
Messages and Conditions

Whentheprintercannotprocessthecardsent,itissuesacondition.TheLCD
panelonthefrontpanelshowstheseconditions.IfyoursystemusestheXPSCard
PrinterDriver,theprinterdriveralsodisplaystheconditionasamessageonthe
PC.Inasharedprinterenvironment,messagesmaybeslightlydifferentfromthe
messagesandconditionsdescribedinthissection.
MessagesonthePrinterLCD
MessagesfromtheXPSCardPrinterDriveronthePC
MessagesfromPrinterManageronpage45
OtherMessagesonpage45
Messages on the Printer LCD

Allmessagesareassociatedwithaprintjob.Theprinterissuesmessagesthat
focusonrecoveringfromproblems.
Theprinterdisplaysamessagenumberandashortdescriptionforeach
message.
Ifmorethanonemessagewasissued,thenextmessagedisplaysafteryou
correcttheproblemandpresstheUSERbutton.
Ifyoucancelajobattheprinter,themessageisremovedfromthePC.Any
additionalmessagesforthecanceledjob,suchasforabrokenribbon,donot
displayonthePC.
Messages from the XPS Card Printer Driver on the PC
44
MessagestheprinterdriverdisplaysaresimilartothoseontheprinterLCD
panel.
MessagesdisplayonthePCthatsentthecardprintjob.
Messagesmightbeinthebackground,behindtheapplicationsendingthe
card.Onsomeoperatingsystems,themessageappearsinthestatusbar.Click
theblinkingExplorer(folder)iconinthestatusbartoopenthemessage.
Ifmorethanonemessagewasissued,thenextmessagedisplaysafteryou
closethecurrentmessage.
IfthereismorethanonecardprinterinstalledonthePC,messagesare
displayedoneatatime.Thetitlebarofeachmessageshowstheprinter
name.
Troubleshooting
IfthereismorethanonecardprinterinstalledonthePCandeachhasissued
errors,theprinterdriverdisplaysthemessagesreceived,evenifyoucleared
theerrorattheprinter.
ThedrivercanissuemessagesthatarenotdisplayedontheprinterLCDpanel.
Messages from Printer Manager

ThePrinterManagerissuesmessagesthatdisplayinaWebbrowserwindow.Click
ContinueinPrinterManagertocontinueworkingwiththeprinter.Referto
PrinterManagerinyourprintersInstallationandAdministratorsGuide.
Other Messages
Thecardproductionapplicationyouusealsomaydisplaymessages.
Otherprinterscancausemessagesifmorethanonemodelofcardprinteris
installed.
Responding to Messages
Youcanrespondtoprintermessagesusingtheprinterfrontpanelbuttonsorby
clickingtheappropriateresponseinthemessageboxdisplayedbytheCard
PrinterDriveronyourPC.
NamesofmessageboxbuttonsonthePCcandifferslightlydependingonthe
operatingsysteminstalledonyoursystem.
100: Request not supported

Theprinterdoesnotsupportthepersonalizationbeingrequested
forthecard.Thecardwillbecanceled.
Changethecarddatatomatchtheprintersoptionsandsettings,
orprinttoaprinterthatisconfiguredtosupportthe
personalizationbeingrequested.
ClickOKinthemessageboxtocleartheerror.
101: Job could not complete

The card took too much time to complete.
The card will be canceled.
PresstheUSERbuttonontheprinter,orclickOKinthemessage
boxtocleartheerrormessage.
45
102: Card not in position

Thecardisnotpositionedintheprinter
correctly.
cartridge.
2. Turntheknobtoremovethecard.
theprinter.
PresstheUSERbuttonontheprinter,orclick
Retry(thecard)inthemessagebox.Click
Cancel(thecard)ifyouneedtocancelthe
card.
103: Printer problem

Theprinterhadanerror.Thecardwillbe
canceled.
1. PresstheprinterPowerbuttontopower
offtheprinter.
2. PressthePowerbuttonagaintopower
ontheprinter.
ClickOKinthemessageboxtocleartheerrormessage.
104: Critical problem

Theprinterhadaseriouserror.Thecard
willbecanceled.
1. PresstheprinterPowerbuttonto
powerofftheprinter.
2. Requestservice.
Thesystemmustremainpoweredoff.
ClickOKinthemessageboxtoclearthemessage.
46
Troubleshooting
105: Magstripe data error

Theprinterfailedtoverifythatthecorrectmagneticstripedata
waswrittenonthecard.
1. Makesurethatyouareusingmagneticstripecardsthat
matchtheprintersettings.
2. Makesurethatthecardsareplacedintheprintercorrectly.
PresstheUSERbuttonontheprinter,orclickRetry(thecard).
ClickCancel(thecard)inthemessageboxifyouneedtocancelthecard.
HINTS&TIPS
Thecardmighthavebeenturnedthewrongway.
Thecardmightnothaveamagneticstripe.
106: Magstripe data not found

Theprinterdidnotfindmagneticstripedataoncard.
1. Makesurethatyouareusingmagneticstripecardsthat
matchtheprintersettings.
2. Makesurethatthecardsareplacedintheprintercorrectly.
PresstheUSERbuttonontheprinter,orclickRetry(thecard)inthemessagebox.
HINTS&TIPS
Thecardmightnotmatchprintersettingsorthedatasent.
Askthesystemadministratortoverifythatthecard,thedata,andtheprinter
settingsmatch.
47
107: Magstripe read data error

Theprinterfailedtoreadthemagnetic
stripedatafromthecard.Thecardwillbe
canceled.
1. Makesurethatyouareusingmagnetic
stripecardsthatmatchtheprinter
settings.
2. Makesurethatthecardsareplacedin
theprintercorrectly.
PresstheUSERbuttonontheprinterorclick
OKinthemessagebox.
HINTS&TIPS
Thedatamightuseadifferentformatthanthecurrentprintersetting.
Askthesystemadministratortoverifythatthecard,data,andprintersettings
match.
108: Magstripe read no data

Theprinterdidnotfindanymagneticstripe
dataoncard.Thecardwillbecanceled.
1. Makesurethatyouareusingmagnetic
stripecardsthatmatchtheprinter
settings.
2. Makesurethatthecardsareplacedin
theprintercorrectly.
OKinthemessagebox.
HINTS&TIPS
48
Thecardmighthavebeenturnedthewrongway.
Thecardmightnothaveamagneticstripe.
Troubleshooting
109: Print ribbon problem

Theprintribbonisnotmovingproperly.
1. Opentheprinterandremovethe
ribboncartridge.
2. Reposition,repair,orreplacetheribbon
andadvancetherepairedareaonefull
turn.
theprinter.
PresstheUSERbuttonontheprinter,orclickRetry(thecard)inthemessagebox.
110: Print ribbon out or missing

Theprinterdoesnothaveusableribbon.To
completethecurrentcard:
cartridge.
2. Installanewribbonandcleaningroller.
3. Replacethecartridgeandclosethe
printer.
OKinthemessagebox.
HINTS&TIPS
Usedribbonhasnegativeimagesofprinteddata.Tokeepthedataconfidential,
followyourcompanypolicytodiscardusedribbon.
49
111: Card not picked

Theprinterdidnotpickacard.Tocompletethecurrent
card:
Forprinterswithaninputhopper,opentheinput
hopper,addorrepositioncards,andclosethehopper.
Forprinterswithsinglecardfeed,pushthecardinuntil
theprinterpicksit.
PresstheUSERbuttonontheprinterorclickOKinthemessagebox.
112: Card hopper empty

Theprinterdidnotdetectcardsintheinputhopper.
Addcardstotheinputhopper.
PresstheUSERbuttonontheprinterorclickOKinthe
messagebox.
113: Close cover to continue

Theprintercovermustbeclosedtoprint.
Pushdownonthecovertolatchit.
messagebox.
ClickCancel(thecard)inthemessageboxifyouneed
tocancelthecard.
HINTS&TIPS
Makesurethattheribboncartridgeisinstalledwiththecartridgehandleeven
withtheedgesoftheprinter.
50
Troubleshooting
114: Cover opened during job

Theprintercoverwasopenedwhileprinting.
Pushdownonthecovertolatchit.
PresstheUSERbuttonontheprinterorclickRetry(the
card)inthemessagebox.
ClickCancel(thecard)inthemessageboxifyouneedto
cancelthecard.
HINTS&TIPS
Makesurethattheribboncartridgeisinstalledwiththehandleevenwiththe
edgesoftheprinter.
115: Wait for print temperature

Theprinterisnotatthecorrecttemperaturetoprintthecard.
1. Printingthecardmayresumeonitsown
OR
messagebox.
2. Discardanyincompletecards.
HINTS&TIPS
Makesurethatyouhaveselectedthecorrectprinterintheapplication.Askthe
systemadministratorforassistanceifneeded.
51
116: Magstripe not available

Theprinterdoesnothaveamagneticstripeoption.Thecardwillbecanceled.
Removemagneticstripedatafromthecardoruseaprinterthathasamagnetic
stripeoptioninstalled.
OKinthemessagebox.
HINTS&TIPS
Toremovemagneticstripedata,youoryour
systemadministratormayneedto:
Clearacheckboxinthecardproduction
application.
ChangethefontfromMagTrackXXPS
CardPrintertoaprintablefontsuchasArial,Verdana,orCalibri.Referto
MagstripeFormatsinyourprintersInstallationandAdministratorsGuide.
117: Reader not available

Theprinterdoesnotsupportthe
personalizationbeingrequestedforthecard.
Thecardwillbecanceled.
Changethecarddatatomatchtheprinters
optionsandsettingsorprinttoaprinterthat
isconfiguredtosupportthepersonalization
beingrequested.
OKinthemessagebox.
HINTS&TIPS
Toremovethereaderrequest,youoryoursystemadministratormayneedto
clearacheckboxinthecardproductionapplication.
52
Troubleshooting
118: Print ribbon type problem

Theprintercannotusetheribboninstalled.Thecardwillbe
canceled.
Useribbondesignedforthisprinter.
messagebox.
HINTS&TIPS
Useribbondesignedforyourprintersbrandandmodel.
Checkthewebsitefornewerfirmwarethatsupportsnewribbontypes.
119: Print ribbon not supported

Theprintercannotusetheribboninstalled.Thecardwill
becanceled.
messagebox.
HINTS&TIPS
Purchaseribbonfromyourdealerorauthorizedreseller.
Useribbondesignedforthisprinterbrandandmodel.
120: User paused the printer

Theprinterwaspausedwhileprinting.
Tocompletethecurrentcardpressthe
printersUSERbutton.
Or,clickOKinthemessagebox.Click
Cancel(thecard)inthemessageboxifyouneedtocancelthecard.
HINTS&TIPS
Iftheuserpressedthebuttonforseveralseconds,thecardhasbeen
canceled.
Ifthismessageoccursoften,askyoursystemadministratortosetthebutton
sensitivitytoalowervalue.
53
121: Print ribbon not identified

Theprintercannotusetheribboninstalled.Thecardwill
becanceled.
messagebox.
HINTS&TIPS
Askyourdealerorauthorizedresellerforareplacement.
122: Magstripe format problem

The magnetic stripe data sent does not match the
format set in the printer. The card will be canceled.
messagebox.
123: Insert new card side 1 up

1. Insertanewcardintheprinterwith
side1facingup.
2. Ifthecardisnotimmediatelypicked,
presstheprintersUSERbuttonorclick
OK.
ClickCancel(thecard)inthemessagebox
ifyouneedtocancelthecard.
124: Insert same card side 2 up

1. Takethecardfromtheprinter.
2. Turnthecardoverendtoendsoside2isfacingup.
3. Insertthecardintheprinter.
4. Ifthecardisnotimmediatelypicked,presstheprintersUSERbuttonorclick
OK.
54
Troubleshooting
149: Option not installed

Theprinterdoesnotsupportthe
personalizationbeingrequestedforthecard.
Thecardwillbecanceled.
Changethecarddatatomatchtheprinters
optionsandsettings,orprinttoaprinterthatis
configuredtosupportthepersonalizationbeing
requested.
PresstheUSERbuttonorclickOKinthemessagebox.
HINTS&TIPS
Dontincludereferencesinthecardformattohardwarethatcannotbeaccessed
bythesystem.Formoreinformation,refertoyourIDsoftwaredocumentationor
yoursystemadministrator.

1. Turnanewcardoverendtoendsoside2isfacingup.
3. Ifthecardisnotimmediatelypicked,presstheprinters
USERbuttonorclickOK.

1. Takethecardfromtheprinterandturnitoverendto
endsoside2isfacingup.
3. Ifthecardisnotimmediatelypicked,pressthe
printersUSERbuttonorclickOK.
55

1. Insertanewcardintheprinterwith
side1facingup.
2. Ifthecardisnotimmediatelypicked,
presstheprintersUSERbuttonorclick
OK.
ClickCancel(thecard)inthemessagebox
ifyouneedtocancelthecard.

1. Takethecardfromtheprinterandturnitoverend
toendsoside1isfacingup.
172: Insert cleaning card

1. Insertcleaningcard.
ClickCancel(thecard)inthemessageboxifyouneedto
cancelthecleaningcard.
173: Improper shutdown

Always use the power button to power
off the printer.
ClickOKinthemessagebox.
56
Troubleshooting
Chapter 7: Supplies and Parts

Thissectionincludescardspecificationsand
informationoncardhandlingandstorage,and
describesthesuppliesandreplacementpartsused
withtheprinter.
Cards
Forbestresults,usehighqualitycardsthatmeetthespecificationsand
recommendationsdescribedinthissection.
Card Size
UseISOID1sizecards,alsocalledCR80cards.Thesecardshavethefollowing
dimensions:
3.37incheslongby2.125incheswide(85.60mmlongx53.98mmwide).
0.010to0.030inchesthick(0.254to0.762mmthick).
Forencodingmagneticstripe,usecards:
3.37incheslongby2.125incheswide(85.60mmlongx53.98mmwide).
0.010to0.030inchesthick(0.508mmto0.762mmthick).
Actualcardthicknesscanvarybyuptotenpercentfromthesizeslisted.Typically,
cardbowmustbelessthanthethicknessofthecard.
Card Material
UsecardswithaglossyPVCsurface,either100%PVCcardsorcompositecards
withaPVCsurface.Cardscanhaveamagneticstripeononesideofthecard.
57
Pre-Punched Cards
Cardscanhaveapunchedarea
within1inch(25mm)oftheleft
edge,asthecardsareloadedinthe
printer.Ifthecardhasamagnetic
stripe,thecardmustnotbe
punchedanywhereinthestripe.
New Cards for Color Printing

Theprinterisdesignedtoprintonnewcardstock.Ifyouprintoncardstwice,be
carefultoavoidgettingdirt,fingerprints,orothercontaminantsoncardsbefore
thesecondprinting.Previousprintingcaninterferewithprintingandresultin
cardsthatdonothavetheappearanceyouwant.Printingoncardsthathave
beenissuedmightintroducesubstancesthatinterferewithcardprintingor
damagetheprinter.Ifapreviouslyprintedcardhasbeenprintedwithtopcoat,
thecardcannotbeprintedasecondtime.
Adhesive-Backed Cards
Adhesivebackedcardsareprinted,andthenadheredtoproximitycardswhen
thecardsurfaceisnotflatenoughtoprint.UseonlyDatacardadhesivebacked
cardswiththeprinter.Followtheseguidelines:
Storecardsinacoolplace(suchasarefrigerator)toavoidadhesivemigration.
Cleantheprinterscardtrackstoremoveanyadhesiveresidue.Usethe
printheadcleaningpenorisopropanolandaswabtoremovetheresidue.
Useaprintmarginofatleast0.05inchwhenusingadhesivebackedcards.
Card Quality Guidelines

Cardsmustmeetthefollowingcardqualityguidelinesfortheprintertoprint
highqualitygraphicssuccessfully.
Card Surface
Thecardmustbesmoothandeven,andfreeofirregularitiessuchasraisedburrs
orparticlesembeddedinthesurface.Surfaceirregularitiescancauseprinting
voids,especiallywhenprintingedgetoedge.
58
Supplies and Parts
Card Handling
Theseguidelinesapplytounprintedcards.
Anydebrisorparticlesonanunprintedcardssurfacecanreduceprintquality
anddamagetheprinthead.
Greaseoroils,suchasoilsfromyourfingers,alsoreduceprintquality.Keep
cardscompletelyclean.Donottouchtheprintsurfaceofacardwithyour
fingersorhands.
Donotusearubberbandtobindblankcardstogether.
Ifyoudropacardonthefloor,donotinsertitintotheprinter.
Card Storage
Theseguidelinesapplytobothprintedandunprintedcards.
Cardsmustbestackedsothattheydonotshiftandrubagainsteachother.
Whenstoringcards,makesurethatnotwocardscontainimagesorblocksof
colorthatcomeincontactwitheachother.
Makesurethatthemagneticstripeononecarddoesnotcomeincontactwith
themagneticstripeonanothercard.
Makesurethatcardswithmagneticstripesarestoredawayfrommagnets
andothermagneticobjects.
Storecardsinacool,dry,anddarkplace.Excessivelightcancauseyellowing
ofcardsonexposededges.
Keepcardsintheiroriginalpackaging.
Cardsshouldbeatroomtemperaturewhentheyareused.Ifcardsarestored
inacoolerenvironmentthantheprinter,allowthemtoreachroom
temperaturebeforeusing.
59
Supplies
Print Ribbon
Printribbonkitsareavailablefromyourdealer.Kitsincludeaprintribbon,a
cleaningcard,andareplaceablecleaningsleeve.Forbestresults,runacleaning
cardandreplacethecleaningsleevewitheachnewprintribbon.
Color Print Ribbon
Colorprintribbonisavailableineitherfullpanelorshortpaneloptions.Bothfull
panelandshortpanelprintribbonsusethefollowingcolorpanels:Y(yellow),
M(magenta),C(cyan/blue),K(black),andT(topcoat).
Full-Panel Color Print Ribbon
Usefullpanelprintribbonwhenthecard
designcallsforcolorprintingontheentire
card.
Short-Panel Color Print Ribbon
Useshortpanelprintribbonwhenonlyaportionofthe
carddesigncallsforcolor.Forexample,acarddesign
mayhaveacolorphotoonthetoporleftofthecard,
andblacktextonthebottomofthecard.Thecolorareaforshortpanelribbonis
1.57inches(40mm).TheYMCpanelsofshortpanelribbonareapproximately
halfthelengthofafullcard.
Formoreinformation,refertoyourprintersInstallationandAdministrators
Guide.
Color Print Ribbon Kits
Guide.
Monochrome Print Ribbon
Guide.
Monochrome Print Ribbon Kits
Guide.
60
Supplies and Parts
Print Ribbon Storage Guidelines
Storeprintribbonintheoriginalpackageuntilyouloaditintheprinter.Keep
theoriginalpackagingcloseduntilyouarereadytousetheribbon.
Theprintribbonmaintainsitsqualityforaboutoneyear.Foroptimumcard
quality,purchaseandstorequantitiesthatcanbeusedwithinoneyear.
Theprintribbonandcardstockmightrequiresecurestorageandtracking.
Followyourpolicyforstoringandtrackingthesuppliesusedtomakecards.
Choosealocationawayfromdirectsunlight,withatemperaturebetween32
and77F(0and25C).Arangeof40%to60%noncondensinghumidityis
recommended.
Installsupplyrollsatroomtemperature.Ifsuppliesarestoredinan
environmentthatiscoolerthantheprinterenvironment,allowsuppliesto
reachroomtemperaturebeforeusing.
Iftheprinterwillnotbeusedforanextendedperiod,removesuppliesfrom
theprinterandstorethemwithnewsupplies.
Cable Lock Option

Guide.
Cleaning Supplies
Guide.
Hopper Options
200-Card Input Hopper
The200cardinputhopperkitincludesthelargerhopperwithcoverattached.
Thestandardhopperiseasilyremoved,andthe200cardhoppercanbeinstalled
withoutusingtools.
Large Output Hopper

Theprintercanusealargeoutputhopper,whichholds
about100cards.Theusercanreplacethesmallstandard
hopperwiththelargehopperwithoutusingtools.
61
Power Supply, Cables, and Cords

Power Supply
Thepowersupplyisratedat100240VAC,5060Hzand
usesupto3amps.Itisselfadjustingwithintheratedinputvoltage.
Data Cables and Power Cord

Theprinterusesadatacableandapowercord.
Data Cable
ThedatacableconnectstheprintertothenetworkorPCsendingcards.Thedata
cablecanbe:
aUSBcable.
anetworkcable.
Useonlyonedatacablewithaprinter.IfyouneedtoconnectmorethanonePC
toaprinter,useanetworkconnection.
USB Cable
Usea6ft.USBdatacabletoconnecttheprintertothePC.
BesuretouseacableratedforUSB2.0datatransmission.
Network Cable
Useastandardnetworkcable,sometimescalledaCategory5orCat5cable,to
connecttheprintertoanetworkport.
Smart Card Cable
UseaUSBcableuptoamaximumof6feet(2meters)longtoconnectthesmart
cardporttothePC.
Power Cord
Thepowercordconnectstofacilitypowerandtheprinterpowersupply.Besure
touseacordthatgroundstothefacilitypowersource.
Theprintercanuseoneofthefollowingpowercords:
62
USApowercord
Europeanpowercord
Supplies and Parts
Australianpowercord
UnitedKingdompowercord
Danishpowercord
Indianpowercord
Israelipowercord
Italianpowercord
Swisspowercord
Chinesepowercord
Japanesepowercord
63
Replacement Parts
Thefollowingprinterreplacementpartsareavailable.
Printhead Cartridge
Theprinterhasareplaceableprintheadcartridge.Theprintheadis
subjecttowearordamageandhasadirectimpactonprintquality.
Donottouchtheprintingedgeoftheprintheadintheprinthead
cartridge.CleantheprintheadfollowingthestepsinCleanthePrintheadon
page24.
Print Ribbon Cartridge

Theribboncartridgeholdstheprintribbonandthe
replaceablecleaningsleeveintheprinter.
Cleaning Roller Spindle

Thecleaningrollerspindleholdsthereplaceablecleaningsleeve.
64
Supplies and Parts

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Datacard SD/CD Series Card Printers

Part No. 527248-001, Rev B

Notice for Canada

Notice for Europe

Notice for China (Simplified Chinese)

Notice for Taiwan (Traditional Chinese)

Notice for Japan

Korea Communications Commission (KCC) statement

California Proposition 65 Compliance

SD/CD Series Card Printers Users Guide

First release of manual.

Updates for XPS Card Printer Driver v. 4.0

Chapter 2: About the Printer ________________________________________________________

Chapter 3: Using the System ________________________________________________________ 9

Installation Problems __________________________________________________________ 32

122: Magstripe format problem ____________________________________________ 54

Cleaning Roller Spindle ____________________________________________________ 64

About this Manual

SD/CD Series Card Printers Users Guide

Chapter 2: About the Printer

About the SD and CD Series Card Printers

SD/CD Series Card Printers Users Guide

Print ribbon cartridge

About the Printer

Printer With Input Hopper

Cover: Open the cover to load print ribbon.

Card input hopper: Loads cards to print.

Front panel: Includes the Ready button,

SD/CD Series Card Printers Users Guide

Printer With Duplex Option

Cover: Open the cover to load the print ribbon.

Output hopper: Remove

Inside a Printer With a Duplex Option

Configuration label: Shows printer model

Print ribbon cartridge: Holds

Duplex module: Automatically

Reject card tray:

About the Printer

SD/CD Series Card Printers Users Guide

About the Printer

Chapter 3: Using the System

How the Card Travels

Card Printer System Overview

SD/CD Series Card Printers Users Guide

Tasks and Users

Using the System

LCD Panel Menus

SD/CD Series Card Printers Users Guide

User Button and Light

Printer is off or suspended.

The printer is not ready.

The printer has an error.

Down Arrow, Up Arrow, and Enter Key

Using the System

Ribbon is low less than 10%

The printer problem applies to

Cards are okay.

Ribbon is low less than 10%

Insert cleaning card.

Insert card for printing.

The printer is equipped with an

The printer problem applies to

SD/CD Series Card Printers Users Guide

Retrieve the Printer IP Address