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PERFORM Across the organization

Individual level Team level Management Level Orgaizational level

1. Identifies clear goals, aligned with 1. Develops a common team purpose, 1. Provides appropriate direction & 1. Has articulated clear vision, values &
team purpose aligned with the organizational purpose resources to enhance team's purpose critical success factors

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Purpose
& 2. Lives by team values & norms 2. Develops clear goals & standards 2. Articulates big picture to help link daily
values 3. Commits to team purpose 3. Shares common values tasks to organizational purpose

1. Commit to continuous improvement & 1. Follows practices that support 1. Provides opportunities to learn to 1. Readily shares information
development of skills & knowledge participation & risk taking perform 2. Supports teams through policies &

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Offers new ideas & seeks out necessary 2. Provides resources & training for procedure
Empowerment resources individual & team
3. Rewards informed risk taking &
creativity

1. Shares knowledge and skills 1. Encourages different perspectives 1. Values individual & team contributions 1. Makes all information available
2. Listen for understanding 2. Encourages open feedback 2. Fosters a climate of trust 2. Values differences

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Relationship 3. Values differences 3. Openly discusses how the team is 3. Shares all relevant information 3. Advocates open communication
& 4. Values well-being of others working together 4. Models open communication & systems
Communication feedback

1. Provides leadership when appropriate 1. Encourages variety of approaches 1. Supports new or different ideas 1. Encourages creativity & innovation
2. Considers variety of approaches 2. Shares leadership 2. Advocates flexibility within the 2. Seeks individual & team ideas
Flexibility
F 3. Focuses on task as well as team
development
3. Encourages cross-training organization
3. Provides leadership for strong team
culture
3. Is highly responsive, has flexible &
adaptive systems

1. Commits to high standards & to 1. Meet goals & standards 1. Provides linkage with organizational 1. Articulates critical success factors
measuring progress 2. Uses systematic problem solving & outcomes clearly
2. Understands & uses effective problem decision making practices 2. Monitors progress 2. Makes technical & material resources

O
solving & decision making 3. Establishes boundaries & supports available
Optimal
Productivity team decisions 3. Aligns systems, polices & practices
with vision, values & desired outcomes
4. Clarifies performance standards

1. Values & recognizes others' 1. Celebrates individual & team 1. Values & recognizes individual & team 1. Rewards & celebrates team

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Recognition contributions contributions accomplishments successes
& 2. Recognizes & appreciates team
Appreciation
efforts
1. Feels valued & respected 1. Celebrates success 1. Supports continuous improvement 1. Recognizes success
2. Is enthusiastic about being on team 2. Searches for continuous improvement 2. Celebrates accomplishments 2. Provides resources

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3. Has pride in contributing 3. Encourages continuous improvements
Morale 4. Is committed to Continuous & renewal
improvement

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