NATACHA GROULX

210 Taunton Rd W., Oshawa, ON L1G 3T3 (289) 987-4097

tacha.groulx@gmail.com

HIGHLIGHTS OF QUALIFICATIONS

*Well developed customer service skills

*Effective in both team and independent environments
*First Aid/ CPR Certified
*Strong keyboarding skills (65 W.P.M)
*Quick learner with problem solving capabilities
*Demonstrated conflict resolution skills
*Experienced with Microsoft Office applications
*Experienced with collections programs

WORK EXPERIENCE

Housekeeping Hurley Corp 2008-2009

*Sanitized and cleaned cafeteria, washrooms, offices (shipping, receiving,

executive)
* Emptied and disposed of all garbage/ waste
* Dusted, mopped, swept, cleaned windows, scrubbed walls, polished all
stainless steel
* Vacuumed carpets/ change rugs when needed
* Maintained outdoors: swept, cleaned tables, maintain ashtrays, and
garbage’s

Box Office Manager Regent Theatre 2008

*Assisted Owners, General Manager, Artists and tour managers

*Supervised up to 10 Ushers during performances
*Performed scheduling duties and office duties
*Completed financial transactions including cash, credit and debit
*Sold tickets and used “up selling” techniques to meet the customers
needs
*Dealt with all aspects of customer relations including inquires and
concerns
*General office duties; print reports, photocopy, file, input customer
information in database
*Use of internet, ticket master database, internal e-mail, external e-mail
Collection Officer Collect Corp 2007-2008

*Investigated customers accounts

*Explained customers what their contract entailed
*Maintained company enforced statistics
*Worked with customers and other agents to secure payments
*Researched consumers

Customer Service rep Minacs 2006-2007

*Provided customer service with moderate sales targets in an inbound call

centre environment
*Filled out appropriate forms and provided third parties with information
needed (Police, XM radio, internal departments)
*Provided customers with detailed knowledge of the OnStar system and
services
*Contingent in following all company policies and procedures
*Responsible for receiving secured credit card payments for subscriptions
of OnStar products
*Provided services to customer such as navigation, 411 services, and
emergency response

Cashier/Drive through McDonalds 2000-2001

*Received customer orders, received payment for orders
*Ensured consumers had a great experience
*Prepped some foods and drinks (fries, hash browns, Ice creams)
*Ensured all monies owing from till were accounted for by counting before
and after shift
*Flexible in different departments
*First window drive thru, second window drive thru and front cash
experience

EDUCATION
O.S.S.D. O’Neill Collegiate Vocational Institute 2004

REFERENCES AVAILABLE UPON REQUEST