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Unit 3: Customer Service
Unit 3: Customer Service
Unit 3: Customer Service
service
and
satisfaction,
influences
affecting
implementation,
effective
LO3
Be
able
to
investigate
customer
requirements
and
expectations
LO4 Be able to provide customer service within business and services contexts to meet
required standards
4.1 deliver customer service in a business and service environment
4.2 review own performance in the delivery of customer service and make recommendations for
improvement
unit
links
to
the
following
Management
NVQ
units:
Essential requirements
The use of appropriate case studies will enhance the relevance of the unit and show how
different organisations, both local and national, have developed their customer care
policies.Employer engagement and vocational contexts
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