Scripps Health

Cost Improvement Program

(CIP)/
Process Improvement Program
(PIP)/ Innovation

Program Charter

First Draft: 04/27/2015

Latest Update:

Print Date: 6/24/2015

04/27/2015

Page | 1

Print Date: 6/24/2015

Page | 2

Table of Contents
I.

Purpose of the Program........................................................................................ 3

II.

Goals of the Program (Vision)............................................................................... 3

III.

Categories of Ideas........................................................................................... 3

IV.

Benefits from the Program................................................................................3

V.

CIP/PIP/ Innovation Process flow...........................................................................4

Step 1: Qualifier Section.......................................................................................... 4
Step 2: Initial Idea Capturing Form..........................................................................5
Step 3: Detailed Idea Description and Value Stream analysis.................................6
Step 4: Acceptance and Project scope preparation.................................................7

Print Date: 6/24/2015

Page | 3

I.

Purpose of the Program

II.

At Scripps Health, this program is primarily intended as a local reporting

system for employees within the organization to submit their ideas.
The ideas can be categorized into 3 major categories viz. Cost Improvement,
Process Improvement and Innovation.
This program will be interested in gathering ideas from all employees of the
organization that will help Scripps and its departments making Scripps a
more productive and satisfying workplace.

Goals of the Program (Vision)

1. Unlock the potential greatness of your ideas and together we can create
innovative and meaningful solutions.
2. Collectively provide innovative ideas through crowd sourcing that might lead
to disruptive innovation at Scripps.

III.

Categories of Ideas
It is very important to distinguish the improvement ideas submission from Innovations. One
way to clearly distinguish is through the Qualifier section described in Section V
Cost Improvement

A detailed process from a clinical/ non-clinical staff/team that brings

in a new Cost Improvement plan for a department, location or a
hospital.

Process
Improvement

A detailed process from a clinical/ non-clinical staff/team that brings

in a new Performance Improvement plan for a department, location
or a hospital.

Innovation

Innovative Ideas provides complete details and description around

the need, rationale, and building the idea around a cost or
performance improvement

IV.

Benefits from the Program

1. Treasury of Ideas Based on the inputs from every possible level of
employees, Scripps taps into a wealth of improvement possibilities such as

Print Date: 6/24/2015

Page | 4

reduced costs, improved patient satisfaction, new revenue generating

opportunities, improved process flows, reductions in absenteeism, reductions
in labor costs, etc.
2. Increased staff morale & reduced staff turnover decades of
organizational research shows that when employees feel under-utilized and
under-appreciated, they give less discretionary effort to their current
employer and eventually take their talents & knowledge elsewhere.
3. Earlier Signs Based on the ideas and suggestions from the employees, the
management at Scripps will have a visibility to great opportunities or serious
problems. It creates a culture among the employees where they can speak up
their ideas and this program will provide a platform to capture the
ideas/initiatives.

V.

CIP/PIP/ Innovation Process flow

Listed the high level steps for the Process flow
Step
Step
Step
Step

1.
2.
3.
4.

Qualifier section
Initial idea capturing form
Detailed Idea description and Value stream analysis
Acceptance and Project scope preparation

Step 1: Qualifier Section

To begin with every Scripps employee has a great potential and have good ideas
about improving their work environment.
The Qualifier section will help the employee and the Idea Steward to capture the
idea and categorize the idea for next steps.

Area for
Improvement
Location
Type of Idea

1. Clinical
2. Non Clinical
<Drop down with Scripps Health locations>

1.
2.
3.
4.

Cost Improvement
Performance Improvement
Innovation
Others

* If this is an idea regarding an immediate safety improvement please get in touch with
safety@scrippshealth.org
Type of Idea

Innovation

Print Date: 6/24/2015

Next Steps

The user fills the initial idea capturing form

Page | 5

Others

Cost
Improvement
Performance
Improvement

If the user is aware about the details for Step 3 and 4, the
forms are filled.
Else the user awaits the Idea Stewards response for next
steps in completing Step 3 and 4
The user fills the initial idea capturing form (Step 2)
The User is informed about the Idea Steward for the
location
The user is aware about the category of idea before
proceeding to Step 3
The User completes Step 3 and 4 or can get assistance
from the Idea Steward

Step 2: Initial Idea Capturing Form

Intake Form Part 1
Date
Name

Departme
nt

Contact Info

Project Description
(Goal Statement)
Project Champions
(Who will lead this
initiative)
Team Members
(Who are all the team
members supporting
the champion for the
initiative)

Print Date: 6/24/2015

Page | 6

Objectives of the
Project
What benefit do you believe this initiative offers?

Is there an opportunity for Cost Saving?

Is there an opportunity for Performance Improvement? If yes How?

Step 3: Detailed Idea Description and Value Stream analysis

Pre requisites before filling the form:
1. The category of idea should be identified
2. All sections below must be filled in detail to proceed to the next level
Check with your local Idea Steward for assistance

Print Date: 6/24/2015

Page | 7

Part 2 Detailed Idea description and Value stream analysis

Date
Name

Departme
nt

Contact Info
Category of
Idea

a. Cost Improvement
b. Process Improvement
c. Innovation

Current State
Value Stream

Describe Value map of the current initiative/ idea

Cause
Analysis

Describe the Root Cause Analysis - Why do you need this?

Future State
Value Stream

Describe the value map of the proposed initiative/ idea

Detailed
Description

Use this section or attachments to detail your proposed

initiative/ idea
i.
ii.
iii.
iv.
v.
vi.

Print Date: 6/24/2015

Description of innovative idea for improvement

What needs to be done?
Who will do it in the organization?
When it needs to be done?
Where it needs to be done?
How it needs to be executed?

Page | 8

Step 4: Acceptance and Project scope preparation

Part 3 Acceptance and Project scope preparation
Date
Name

Departme
nt

Contact Info

Local Idea
Steward
Identified Area
for
Improvement
Identified
Department
Identified
Department
Lead

Summary of
the Idea

The project lead provides a summary of the idea

Project Scope

The project lead elaborates the scope of the project

Predicted
Performance

Describe the predicted performance of the project in the your

Print Date: 6/24/2015

Page | 9

department

Project Plan

Attach a high level project plan

Benefits of the
Project

List the benefits that the organization can realize from this
project

Can this be
implemented
in other areas/
departments/
locations?

Scope of implementing this enterprise wide or in other specific

areas

Print Date: 6/24/2015

Page | 10