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Complaint - Suspected Adulteration - PediaSure

From: abtwebmaster@abbott.co.in
Sent: 28 September 2013 20:39PM
To: 'Suresh KM' (sureshkm@outlook.com)
We are in receipt of your mail. Your mail has been forwarded to the concerned
person, who will get back to you shortly.
Regards,
Web Master Abbott.co.in

From: sureshkm@outlook.com
Sent: 28 September 2013 16:36PM
To: abtwebmaster@abbott.co.in (abtwebmaster@abbott.co.in)
I have received a replacement against the damaged item. But the issue does not get resolved there. I
wish to know further details.
What did you do with the collected sample? Are you examining the quality of the content? Was it an
issue associated with one pack or was it a problem with the batch?
Regards
Suresh

From: abtwebmaster@abbott.co.in (abtwebmaster@abbott.co.in)

Sent: 22 September 2013 22:01PM
To: sureshkm@outlook.com
We are in receipt of your mail. Your mail has been forwarded to the concerned person, who will get
back to you shortly.
Regards,
Web Master Abbo .co.in

From: sureshkm@outlook.com
Sent: 22 September 2013 13:20PM
To: abtwebmaster@abbott.co.in (abtwebmaster@abbott.co.in)
I wish Abbo Collect the sample from me and get it inspected thoroughly. If there are any problems, (of
course the s nking smell is there) you HAVE to take the problema c batch back too. Many kids will be
consuming the product of the same batch. You need to take ac on IMMEDIATELY. You cannot have
"loose control' and delay the process. You need to have social responsibility too. If there is no "ac ve
response" from you before 23/09/2013, I will raise the issue before consumer court and state drugs
control board. The doctors who prescribe PediaSure also will be in mated.

27-06-2015 23:37

Outlook.com Print Message

Suresh Nair
T : +91-9480-832-103
T : +91-9886-000-883

From: abtwebmaster@abbott.co.in (abtwebmaster@abbott.co.in)

Sent: 21 September 2013 23:55PM
To: sureshkm@outlook.com
We are in receipt of your mail. Your mail has been forwarded to the concerned person, who will get
back to you shortly.
Regards,
Web Master Abbo .co.in

From: sureshkm@outlook.com
Sent: 20 September 2013 22:05PM
To: webmaster@abbott.co.in (webmaster@abbott.co.in)
For your informa on and necessary ac on.
Regards
Suresh Nair
Bangalore
T: +91-9480832103/9886000883

From: Drug Safety (drug.safety@abbott.in)

Sent: 20 September 2013 17:18PM
To: Suresh KM (sureshkm@outlook.com)
Dear Mr Nair,
Thanks a lot for the feed back on Pediasure .I would like to apologize for any inconvenience caused.
I would like to inform you that Pediasure is marketed by Abbott Nutrition . I have also informed Abbott Nutrition
about this complaint.
However if you need to contact them immediately I am writing the contact details of abbott nutrition as follows :
Product support: 022 25298911 Nutrition Helpline: 1800 -22-0046 . email : webmaster@abbott.co.in. .

Thanks and Regards

Swati

From:
To:
Date:

Suresh KM <sureshkm@outlook.com>
"drug.safety@abbott.in" <drug.safety@abbott.in>,
09/19/2013 04:44 PM

27-06-2015 23:37

Outlook.com Print Message

Subject:

Complaint - Suspected Adulteration - PediaSure

From: sureshkm@outlook.com
Sent: 19 September 2013 16:47PM
To: drug.safety@abbott.in (drug.safety@abbott.in)
Hi
My children have been consuming PediaSure for more than 3 years.
Two days back I have purchased 1 Kg pack of PediaSure (Vanilla avour) from a MedPlus outlet in
Bangalore. { B.NO - 26197GJ, MFD-20/02/2013, EXP-14/08/2013, PKD-07/06/2013} Yesterday evening,
when my child hesitated to drink, I took it lightly. Today morning she complained about the taste and
refused to have the drink again.
Then we have checked the taste and smell of the drink and powder. The taste was dierent from the
regular taste and the smell too was dierent. My daughter is so fond of PediaSure - But the current
pack is crea ng a problem.
Do I need to doubt adultera on? I have anyway reported to the group of paediatricians through my
child's personal physician. You may get an escala on from them too.
I do not know what ac on you are going to take - but I expect immediate ac on from your team. If you
have representa ves at Bangalore, they can even contact me directly.
Note: Your telephonic support is pathe c. I could not reach the Drug Safety department a er making 7
STD calls!!! I wonder how a globally reputed organiza on can such bad a support system!
Regards
Suresh Nair
Bangalore
T: +91 - 9480832103/9886000883

27-06-2015 23:37