SIA 2012 VMS MSP Landscape Report

2012 VMS and MSP Supplier
Competitive Landscape
Bryan T. Pea
VP, Contingent Workforce
Strategies and Research
bpena@staffingindustry.com
Tony Gregoire
Senior Research Analyst
tgregoire@staffingindustry.com
Produced By:
Confidential: Not for distribution

2012 Crain Communications Inc
ii | 2012 VMS and MSP Supplier Competitive Landscape
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For CWS Council

Internal Use Only
For more information: www.staffingindustry.com
| 2012 Crain Communications Inc
| www.staffingindustry.com
iii | 2012 VMS and MSP Supplier Competitive Landscape
Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
VMS/MSP Bifurcation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Spend Under Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
VMS & MSP Spend Leaders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
M&A Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
VMS & MSP Market Trends and Supplier Comparisons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Temporary & Contract Staffing Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
SOW (Statement of Work) Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Outsourced Service Contracts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Market Segmentation: Client Size and Maturity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Funding Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Pricing Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Geography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Appendix A: Survey Respondent Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Appendix B: Known VMS/MSP Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
For CWS Council

Internal Use Only
Graphs

Figure 1. 2011 VMS/MSP Spend. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Figure 2. 2011 VMS and MSP Spend by Worker Classification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Figure 3. 2011 VMS and MSP Spend by Worker Classification and Platform. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Figure 4. 2011 MSP Spend by Worker Classification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Figure 5. 2011 and 2010 Spend. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Figure 6. 2011/2010 Growth in MSP Spend by Company. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Figure 7. 2011 and 2010 MSP Spend by Platform Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Figure 8. 2011/2010 Growth in MSP Spend by Platform Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Figure 9. 2011 VMS Spend by Worker Classification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Figure 10. 2011 and 2010 VMS Spend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Figure 11. 2011/2010 Growth in VMS Spend by Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Figure 12. 2011 VMS Temp/contract Spend by Platform Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 13. 2011 and 2010 VMS Temp/contract Spend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Figure 14. 2011 MSP Temp/contract Spend by Platform Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Figure 15. 2011 MSP Temp/contract Spend by Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Figure 16. 2011 and 2010 MSP Temp/contract Spend by Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Figure 17. 2011/2010 Growth in MSP Temp/contract Spend by Model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Figure 18. 2011 Vendor-neutral MSP Temp/contract Spend by Platform. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Figure 19. 2011 Hybrid MSP Temp/contract Spend by Platform. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Figure 20. 2011 Master Supplier MSP Temp/contract Spend by Platform. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
iv | 2012 VMS and MSP Supplier Competitive Landscape
Contents (cont.)
Graphs (cont.)

Figure 21. 2011 MSP Assignments by Skill Category. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Figure 22. 2011 MSP Spend by Skill Category. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Figure 23. 2011 MSP Temp/contract Spend Healthcare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Figure 24. 2011 SOW VMS Spend by Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Figure 25. 2011 and 2010 SOW MSP Spend. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Figure 26. 2011 SOW MSP Spend by Platform. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Figure 27. 2011 Outsourced VMS Spend by Platform. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Figure 28. 2011 Outsourced MSP Spend by Platform. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Figure 29. VMS Accounts by Program Spend Range. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Figure 30. MSP Accounts by Program Spend Range. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Figure 31. VMS Accounts by Program Maturity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Figure 32. MSP Accounts by Program Maturity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Figure 33. VMS Client Size and Maturity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Figure 34. MSP Client Size and Maturity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Figure 35. MSP Funding Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Figure 36. MSP Pricing Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Figure 37. Mix of MSP Spend by Country Largest 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Figure 38. Mix of MSP Temp/contract Spend by Country Largest 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Figures 39-54. Regional VMS and MSP Program Count. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45-60

Figure 55. 2011 MSP Program Count by Country Largest 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Figure 56. 2011 VMS Program Count by Country Largest 16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Figures 57-126. 2011 VMS and MSP Spend by Country. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71-109
For CWS Council

Internal Use Only
Tables

Table 1. 2011 and 2012 YTD Acquisitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Table 2. MSP Program Count by Country. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62-64

Table 3. VMS Program Count by Country. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66-68

Table 4. MSP Internal Employee Count by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Table 5. VMS Internal Employee Count by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
v | 2012 VMS and MSP Supplier Competitive Landscape
Definition of Terms
Throughout this report, a number of terms have been used that have
specialized meaning. While these terms are commonly used, they are often
used differently. Accordingly, it was vital to insist that all participating
suppliers in this report conform to these definitions. We spent time with
each supplier to ensure all terms were being used consistently with the
following definitions.
Managed Service Provider (MSP) is a company that takes on primary

responsibility for managing an organizations contingent workforce
program. An MSP may or may not be independent of a staffing supplier.
Typical responsibilities of an MSP include overall program management,
reporting and tracking, supplier selection and management, order
distribution, and consolidated billing across program suppliers.
Assignment is a task or duty being performed by a contingent worker

(i.e. a requisition for a temporary worker, each on-boarded consultant
associated with a SOW or outsourced engagement). Change orders, such
as extensions, do not count as separate assignments. A requisition for two
temporary workers would count as two assignments.
Master Supplier is a staffing supplier that takes overall responsibility

for providing a client with temporary and contract staffing services.
In a master supplier program, all orders will usually go first to the
master supplier to either be filled by the master supplier or distributed
to a secondary tier of suppliers. Sometimes a master supplier will not
only provide a significant portion of the temporary staff working at
the employers site but will also manage an organizations contingent
workforce program.
For CWS Council

Internal Use Only
Client is a company for which managed contingent workforce program

services or a vendor management system is provided under an individual
contract. Only when there are separate contracts with different business
units or divisions of a client company should you count these units or
divisions as separate clients.
Hybrid Program uses the blending of different sourcing model attributes

to manage a contingent workforce program. Typically, a hybrid program
includes elements of vendor-neutral and master supplier programs. For
example, one provider may act as the master supplier for light industrial
positions while IT positions are competitively bid using a vendor-neutral
model across a number of different vendors.
Independent Contractor is an individual who performs services for a
client company, but unlike an employee is free to perform the services as
he or she sees fit. The client company generally does not have the right to
direct or control the independent contractors work. (Also referred to as
sole-proprietors, self-incorporated individuals, freelancers, consultants,
and 1099s in the U.S.) Please refer to the temporary & contract staffing
services definition to understand how to handle scenarios where an
individual is working under a contract for service in certain countries
(e.g. the U.K.).
Office/clerical Occupations This category includes secretaries, general

office clerks, typists, word processing operators, telemarketers, cashiers,
product demonstrators, data-entry jobs requiring no professional training,
and other related office occupations. This category is also referred to as
clerical/admin.
Outsourced Service Contracts are a form of outsourcing whereby
services are provided by an organization that has expertise in operating a
specific function. The firm contracts with the client not just to provide and
supervise staff (as in temporary staffing), but to take on full operational
responsibilities for performing the function generally peripheral to the
clients core business on an ongoing basis (e.g. call center operations,
IT help desk operations, food services, janitorial services, guard services,
facilities management, lawn care services, etc.). Operations of this type
may or may not be on client premises.
Payrolling The provision of temporary workers to a client where the
workers have been recruited (possibly interviewed, tested and approved)
by the client but become employees of a payrolling services company.
vi | 2012 VMS and MSP Supplier Competitive Landscape
Definition of Terms (cont.)

Professional Occupations This category includes occupations such
as information technology, engineering, accounting and finance, legal,
marketing, management, and other skilled occupations.
Program is a client-specific instance based on geography. For example, if
you have an active contract with client x in the U.S. and the U.K., that would
be two programs. If you have light industrial in the U.S. and IT in the U.S.,
that is still one program.
Spend Range is the range of total spend under management across
temporary & contract staffing services, SOW/project-based services, and
outsourced service contracts during a given calendar year.
recruiting and staffing firms do not employ individuals under a contract

of service, rather they are engaged under a contract for services, meaning
that they are self-employed individuals and not employed by the recruiting
and staffing provider.
Vendor Management System (VMS) is an Internet-enabled contingent
worker sourcing and billing application that enables a company to
procure and manage a wide range of contingent workers and services in
accordance with client business rules. Typical features of a VMS include
supplier profiling, requisition or order creation and distribution, candidate
submissions, on- and off-boarding, time and expense keeping, vouchering,
consolidated billing and reporting.
Spend Under Management is the approximate amount of spend that

was actually invoiced by suppliers for work performed during the given
calendar year. This does not include spend that has been identified, but not
yet rolled into the program.
For CWS Council

Internal Use Only
Statement of Work (SOW) worker in contrast to a temporary worker

assigned by an agency, is usually given a regular, consistent salary by his
or her employer and continues to receive this salary when off project
assignments (i.e. benched resource). A statement of work is a document
that captures the work products and services including, but not limited
to, the work activities, deliverables and timeline to be supplied under a
contract or as part of a project.
Temporary & Contract Staffing Services are provided by staffing firms

that recruit candidates (often referred to as temps or contractors or
agency workers) for temporary assignments within client organizations.
Skills offered by temporary and contract staffing services companies
span the enterprise from administrative positions to high-end technical
and professional roles. Where sensible according to regional law (i.e.
in the U.S.), agency workers are employees of the staffing agency, but
typically without promise of continued employment beyond the current
engagement. We recognize that in certain countries (e.g. the U.K.), many
vii | 2012 VMS and MSP Supplier Competitive Landscape
Research Methodology and Overview

As in previous years, the data and analysis included in this report are based
largely on the results of an electronic survey of MSP and VMS providers. We
invited more than 100 suppliers, ranging from large multi-national staffing
suppliers with MSP subsidiaries to niche software and service suppliers in
the United States, Europe and other regions. They were asked to provide
detailed information regarding their company, funding models, customer
segments, and VMS and/or MSP offerings. A total of 36 suppliers 28 MSP
providers and 25 VMS suppliers (several participants provide both VMS and
MSP services) provided 2011 data for this report. While we are still striving
for 100% participation, we are confident that we have the most complete
overview of the MSP and VMS market anywhere.
Continuing the aggressive trend set forth in last years report, this years
effort collected data with a high degree of granularity. Additionally, more
attention was given to understanding how the buying community validated
submission accuracy. These continued improvements were largely the result
of suggestions coming from CWS Council members and the participating
supplier community. The additional rigor, while time-consuming for all
parties involved, has contributed to a far richer illustration of how suppliers
differ with respect to industry focus, customer size, solution maturity,
contingent worker classification, skill coverage, sourcing model type,
geographic coverage, and solution capability.
Results of our landscape study will be released this year in three separate
reports. (2012 VMS/MSP Competitive Landscape, 2012 VMS/MSP Service
Differentiators, and 2012 VMS/MSP Customer Experience). This report is
the first of the series.
How to Use This Information

This report can be used by Contingent Workforce program owners and
stakeholders to:
Understand how a given supplier is positioned in the market
Create a short list of prospective providers
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Identify the predominant model(s) being used
Confirm veracity of supplier statements
Identify strengths and weaknesses of certain suppliers versus peers

Infer trends about the evolution of contingent workforce management
Establish base requirements for an eventual RFx initiative
In order to collect data from the various suppliers occupying the

contingent workforce management market, a common set of definitions
and assumptions has to be created and enforced. Establishing a common
understanding remains complicated because our landscape survey was sent
to a broad set of suppliers, some with language barriers to overcome. While
great pains have been taken in verifying and cross-referencing to the extent
practical, the data have been self-reported by the suppliers through an
electronic survey. Survey questions and their corresponding responses were
reviewed in detail with each participating supplier via telephone interviews,
e-mail, and web conferencing to ensure mutual review.
1 | 2012 VMS and MSP Supplier Competitive Landscape
Introduction
While 2011 was another year of surging growth in the global Vendor
Management Systems (VMS) and Managed Service Provider (MSP) market,
it was also a year of increased expectations for VMS/MSP suppliers. The
very evolution and increasing sophistication of the contingent workforce
management field that has helped to drive this surge is also separating the
wheat from the chaff, particularly in the VMS market, as suppliers must
meet higher standards and more complex requirements. Some large VMS
providers grew by more than 50%. Other large VMS providers declined.
The rewards have been great for those able to meet such standards. Not
only is an increasing share of temporary staffing spend going through VMS/
MSP, but the temporary staffing market continues to grow substantially as
well. We estimate 9% global growth in temporary staffing for 2011, partly
driven by 14% growth in the U.S., the worlds largest staffing market. This
years landscape study accounts for $91.9 billion in global VMS spend and
$62.5 billion in MSP spend. For this report, we have accounted for all spend
from the bottom up, company by company. We believe this is the most
comprehensive report you will find on the VMS/MSP marketplace.
Looking beyond temporary staffing, VMS/MSP continues to make great

strides in incorporating Statement of Work (SOW) consulting into
programs, more than 20% growth in 2011 by our estimates. In last years
study, it appeared that the surge in VMS spend was not shared by its MSP
counterpart. Companies increasingly appeared to be managing SOW
internally as MSP suppliers seemed challenged to clearly articulate a gamechanging value proposition. In this years study, however, we saw increasing
traction of MSP in SOW, as several providers grew substantially in this
area. There is still a gap between VMS and MSP, but it does not appear to be
widening anymore based on the data received.
At the same time, it is important to note that often SOW management does
not service as many components of the contingent work cycle that are
typically addressed in temp/contract management. More often, the MSP
manages portions of the SOW process. For example, the MSP may be tasked
with on-boarding, off-boarding and milestone management and payment but
might not service the RFP creation or vendor selection. Also, a number of
larger SOW implementations are based on the buyers assumption that the
MSP will help get the program organized and set up a governing structure
but will be less involved on an ongoing basis. In such arrangements, we have
seen great success.
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While the U.S. economic recovery has certainly been short of robust,
hovering around an uninspiring 2% GDP growth, such a backdrop has
been conducive to the temporary staffing market. As companies must meet
increasing demand, but remain reluctant to hire permanent employees,
the U.S. temporary penetration rate (share of total employment made up by
temporary services) has increased from 1.34% in June 2009 to 1.87% in May
2012, according to the U.S. Bureau of Labor Statistics.
Although the European staffing market is not expanding at the pace seen in
the U.S., an increasing share of temporary staffing spend is being absorbed
by VMS/MSP in this market. We are starting to see large gains in emerging
markets such as India. Also noteworthy, VMS/MSP is still not very prevalent
in Japan, the worlds second-largest temporary staffing market, partly
because of restrictive dispatch laws.
The idea is that the MSP is able to flexibly build a statement of work
solution that matches unique requirements of each client. It is this ability
to be flexible and provide on-demand resources to support this important
category that defines success for a number of the providers. For those
buyers who are considering incorporating SOW into their CW programs, it is
important to have a clear idea of the near, mid, and long-term strategies and
how to deploy an MSP in this politically sensitive category.
Key contingent workforce management trends since the beginning of
2011 include:
Introduction (cont.)
M&A: The elephants in the market. 2012 has kicked off with a bang with
two major acquisitions in procurement-driven VMS; IBMs acquisition
of Emptoris and SAPs announced plan to acquire Ariba. In addition,
consolidation in the contingent workforce market has continued with
large buys over the past year such as Randstad purchasing SFN Group,
parent company of SourceRight Solutions, and ZeroChaos acquiring
WorkforceLogic.
Global expansion. The word global is often overused, but we
nevertheless see contingent workforce programs expanding their
geographical footprint. A global solution is not a standardized solution
but one that takes into account the idiosyncrasies, laws and culture of
each country. For example, a supplier-funded pricing model is the most
common model in the U.S., but might not be appropriate in another
country. The amount of the fee varies substantially by region as well. As
companies expand their scope to various regions, some are choosing to
have different MSPs run various regions while deploying a unified VMS
strategy globally.
internal employees). Such integration would affect both the VMS (the
tool used for recruitment of contingent labor) and the applicant tracking
system (the tool used in recruitment of internal employees). In this
context, our definition of RPO is based on the provider being responsible
for recruiting internal employees only, acknowledging that some markets
outside the U.S. have a broader definition.
Growth in mid-market and in mega-programs. Given the extent of
adoption that has already taken place among large buyers, particularly
in the U.S., it makes sense that more suppliers might be lowering their
floor and more actively pursuing smaller clients. On the other end of the
spectrum, we are seeing an increase in the very largest of programs. In
our landscape study, there were 40 clients with a reported VMS spend of
more than $300 million for 2011, 9 of them with a maturity of less than
18 months. Additionally, we have seen some very large deals in early 2012
which should drive spend in next years report, both inside and outside
the U.S.
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Regarding emerging markets, VMS/MSP has made significant strides in

India, China, and Brazil. In 2011, MSP spend rose 93% in India, which now
ranks third behind only the U.S. and the U.K. in terms of MSP spend. China
grew 20% and is now the twelfth largest market. In last years survey, all of
the MSPs combined reported less than $5 million of spend in Brazil. This
year, the total rose to $59 million. The growth in several emerging markets
is connected to the growth in SOW as the majority of spend in India and
China, for example, is through SOW.
Total Talent Management. Our term for the convergence of recruitment
process outsourcing (RPO) and MSP and the integration of contingents
more closely into core HR strategy, total talent management is still in
its infancy. However, there are companies actively pursuing a strategy
in which there would be more integration between MSP (managing
recruitment of contingent labor) and RPO (managing recruitment of
Vendor-neutral, hybrid, and master supplier. Neutrality has beneficial

applications in many program structures, but an increasing number of
clients are realizing it is no longer the only possible MSP solution, as
evidenced by the trend of hybrid models. In 2011, there was a small shift
from master supplier to hybrid models. The share of temp/contract spend
going through the hybrid MSP model rose slightly from 13% to 14% as the
master supplier share ticked down from 22% to 20%. The share of vendorneutral stayed at approximately 65%.
Disparity in the marketplace. While we continue to see large gains in
total MSP and VMS spend in the marketplace, we have also noticed an
increasing amount of disparity among the various providers, especially
with VMS. Some companies experienced explosive growth in 2011 while
others remained flat, or declined. This trend speaks to the growing
sophistication of both buyers and suppliers to clearly articulate and deliver
the appropriate service and solution.
VMS/MSP Bifurcation
Originally, VMS and MSP contingent workforce management (CWM)
solution components were sold by the same entity as two parts of a single
solution. Over time, the VMS and MSP markets fragmented in response
to market pressure. Some MSP firms that did not want to take on the
cost and complexity of becoming a technology provider instead took a
VMS-agnostic stance, preferring to work with multiple VMS providers.
Others chose to develop or sustain their own VMS brand and offer it solely or
as one of its offerings along with third-party software. This report therefore
treats VMS and MSP as separate markets, acknowledging there is still a
substantial degree of overlap.
Data for MSP companies was grouped by program technology type.
Companies may have spend under management under more than one
scenario:
Third-party MSP: The company provides its proprietary VMS in

conjunction with a third-party MSP, which manages a clients CW
program. The third-party MSP may have been selected by the client
independent of the VMS technology or may have partnered with the VMS
company.
Clients Resources: The company provides its proprietary VMS while a
client manages the CW program completely internally rather than use a
managed service provider.
To a VMS provider, having a central, scalable technology platform that can
adapt with a multinational corporations evolving workforce strategy is
the core marketing message. To a pure MSP supplier, the VMS is merely
a tool; the strategy, and execution of said strategy, is the core marketing
message. Providers that agree with both sides of this equation make a
compelling case for having a unified strategy inclusive of both technology
and service. At the same time, there has been traction in the market
toward selecting and evaluating VMS technology independent of the MSP
provider. Notwithstanding, there are a number of integrated providers
those providers who offer both a service and technology who are making
investments in their VMS and making inroads, especially in mid-market
deals. While there will always be a place for providers that provide one-stop
shopping, we continue to see significant growth among independent VMS
providers such as Fieldglass and IQNavigator.
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Own VMS: The company provides its MSP services in conjunction with
its own, proprietary VMS. While some companies clearly co-promote their
VMS technology along with their MSP services, others choose not to.
Third-party VMS: The company provides its MSP services in conjunction

with a third-party VMS provider. The third-party VMS may have been
selected directly by the client independent of the MSP provider, or may
have partnered with the MSP provider.
Other Technology: In some cases, the company provides its MSP services
in conjunction with the clients existing infrastructure. In other cases, the
company provides MSP services in conjunction with its own technology,
but the technology is not robust enough to be classified as a VMS.
Data for VMS companies was grouped by the source of CW management
program resources. Companies may have spend under management under
more than one scenario:
Own MSP: The company provides its proprietary VMS in conjunction
with its own MSP services.
VMS/MSP suppliers fall into one of the three following categories. Within
these categories are subcategories based on staffing company affiliation:
Offer VMS/MSP Jointly
And is owned by a staffing company (e.g. Agile-1, TAPFIN/Econometrix,
Beeline)
And is independent from any staffing affiliation (e.g. ZeroChaos)
VMS/MSP Bifurcation (cont.)

Offer VMS Only
And is owned by a staffing company (e.g. Provade)
And is independent from any staffing affiliation (e.g. Fieldglass)
Offer MSP Only
And is owned by a staffing company (e.g. Allegis Group Services,
KellyOCG)
We should also note that some companies with separate MSP/VMS brands
reported their brands separately. (Adecco is the parent company of Adecco
Solutions and Beeline. Allegis is the parent company of Allegis Group
Services and Aerotek. Volt Information Sciences is the parent company of
Volt Consulting Group and Consol. Hays is the parent company of both the
Hays MSP and the 3 Story Software VMS. Finally, Contingent Workforce
Solutions and SimplicityVMS are both owned by the same company.)
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Spend Under Management

Contingent workforce spend running through a CWM solution is said to be
under management. Spend under management through a VMS provider, an
MSP provider, or both, is how we represent the size of the VMS/MSP market.
Though it is a useful measure of the market share of a given MSP or VMS
company, spend is not necessarily an indication of quality or reliability and
this report should not be misinterpreted as a ranking of the best suppliers.
Based on our most recent landscape study, we can say with confidence that in
2011, the global VMS/MSP market surpassed $100 billion. It should also be
noted that any reference to 2011 spend refers to actual spend in 2011, with no
adjustments such as annualizing spend from contracts won over the course
of 2011. Furthermore, unless noted otherwise, all spend throughout the
report is global.
Total 2011 MSP spend among respondents was $62.5 billion. There was one
provider (Advantage xPO) for which we used 2010 as a proxy for 2011. Of the
$62.5 billion in MSP spend, $7.7 billion did not go through a VMS provider.
Adding the $7.7 billion piece to the $91.9 billion in VMS spend, we come
to approximately $100 billion in VMS/MSP spend accounted for in our
landscape study. Also taking into account spend of providers that have never
participated in our study would bring our total market estimate to well over
$100 billion.
Figure 1 illustrates 2011 VMS spend segmented by spend going through
the VMS providers own MSP (own), spend through a third-party MSP (3rd
party), spend through other resources such as the clients internally run
program (other), and spend through which no detail was provided in the
survey response (no detail). MSP spend is segmented by spend through the
MSP providers own VMS (own), through a third-party VMS (3rd party), and
through something other than a VMS provider such as a clients internal
technology or a technology that would not qualify as a full-blown VMS
(other).
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Total 2011 VMS spend among respondents to our landscape study was $91.9
billion. There were four companies (Ariba, Contract-Central, Emptoris, and
Peoplefluent) that responded to last years study, but did not respond this
year. For those companies, we used their 2010 spend as a proxy for
2011 spend.
Figure 1. 2011 VMS/MSP Spend
120
100
$ Billion
80
No Detail
60
Other
40
Own
3rd Party
20
0
VMS
MSP
VMS/MSP
Spend Under Management (cont.)

Figure 2 shows MSP and VMS spend by delivery model. Among those
companies included in our study, temp/contract made up $57.5 billion of
VMS spend, SOW $25.6 billion, and outsourced $8.7 billion. Temp/contract
made up $49.8 billion of MSP spend, SOW $11.5 billion, and outsourced
$1.3 billion. In last years report, we placed a great deal of emphasis on the
substantial gap in SOW spend between MSP and VMS, suggesting MSP might
be getting left behind in this growing market. While Figure 2 illustrates that
the gap still exists, it does not appear to be widening.
Figure 2. 2011 VMS and MSP Spend by Worker Classification

100
90
80
$ Billion
70
60
50
40
30
20
10
0
Outsourced
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SOW
Temp/Contract
VMS
MSP
Spend Under Management (cont.)

Figure 3 further illustrates the gap in SOW spend between VMS and MSP. As
highlighted by the oval in the figure, a substantial piece of VMS SOW spend
is in the other resources category, meaning it is internally managed rather
than run by a managed service provider. However, the gap no longer appears
to be widening, as some MSPs may be gaining traction in this market. As
noted previously, SOW engagements may not service all of the components
we typically see serviced in temp/contract.
35
30
25
20
15
10
5
0
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Outsourced
SOW
MSP
No Detail
Other Resources
3rd Party MSP
Own MSP
Other Technology
3rd Party VMS
Temp/Contract
Own VMS
$ Billion
Figure 3. 2011 VMS and MSP Spend by Worker Classification and Platform
VMS
VMS & MSP Spend Leaders

Values on this page represent global 2011 spend under management converted to U.S. dollars. Please note that the largest supplier is not necessarily synonymous
with the best supplier. Companies will need to choose the providers that are most appropriate for them, by taking into account which providers best fit their
culture, and which offer features and services that best match requirements. For more information on features and services, please refer to our VMS/MSP Service
Differentiators report which will be published later this year.
Total VMS Spend in Study
Total MSP Spend in Study
$91.9 billion
$62.5 billion
Total VMS
Fieldglass $21.5 billion
Total MSP
MSP Temp/contract Vendor-Neutral

Allegis Group Services $4.0 billion
Adecco Solutions $3.7 billion
IQNavigator $3.0 billion
MSP Temp/contract Hybrid
TAPFIN $1.9 billion
Hays $1.5 billion
KellyOCG $1.1 billion
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VMS Total Temp/contract

Beeline $5.5 billion
MSP Total Temp/contract
TAPFIN $5.9 billion

Randstad Sourceright $5.0 billion
VMS SOW

Peoplefluent* $4.1 billion
MSP SOW

Allegis Group $2.0 billion
PRO Unlimited $1.4 billion
*2010 spend
M&A Activity
IBM and business software giant SAP are both now large players in the VMS
space, as part of acquisitions with a much broader scope than contingent
labor. In May, SAP announced plans to buy Ariba, with a planned close in the
third quarter of this year. Despite having a large VMS offering for contingent
labor, that piece is but a small portion of its overall business as a provider
of cloud-based solutions for spend management. We believe SAPs interest
in Ariba, as well as IBMs acquisition of Emptoris, had more to do with the
broader offerings of the targets than with contingent labor specifically.
Nevertheless, it will be interesting to watch what these two elephants do with
their new contingent labor solutions.
Four years after announcing the opening of offices in Denmark and the U.K.
as part of an international expansion, ZeroChaos acquired Sweden-based
Madeo Sourcing Group, substantially increasing the companys presence in
several countries, particularly in Northern Europe. With that transaction,
and its even larger acquisition of WorkforceLogic, ZeroChaos is now one of
the ten largest providers in both VMS and MSP. Finally, Provade now has
diversity status, after being acquired by Pinnacle Technical Resources, a
minority-owned company.
In addition to Germany-based SAP, two other European businesses have

gone shopping in the U.S., with Randstad acquiring SFN Group, the parent
of SourceRight Solutions, and Hays acquiring 3 Story Software. The 3
Story Software VMS has experienced enormous growth in spend, partly by
leveraging Hayss large, established presence in Europe.
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Table 1. 2011 and 2012 YTD Acquisitions

Date
Acquisitor
Acquisition
3Q 2012 (Planned)
SAP
Ariba
February 2012
IBM
Emptoris
January 2012
ZeroChaos
WorkforceLogic
October 2011
Pinnacle Technical Resources
Provade
September 2011
Netive VMS
BrightboxHR
July 2011
Randstad
SFN Group (SourceRight Solutions)
July 2011
ZeroChaos
Madeo Sourcing Group
May 2011
Hays
3 Story Software
VMS & MSP Market Trends and Supplier Comparisons

MSP
The quantitative comparisons of VMS/MSP suppliers presented in this
report are primarily broken down according to three contingent worker
classifications:
1. Temporary & Contract Staffing Services (which, for the purposes of this
report, includes agency temps, contractors, 1099/independent contractors,
and payrolled workers).
2. SOW/project-based Services (project-based service consultants)
3. Outsourced Service Contracts
Figure 4. 2011 MSP Spend by Worker Classification

Adecco Solutions
TAPFIN
Allegis Group
Randstad Sourceright
Beeline
KellyOCG
IQNavigator
PRO Unlimited
ZeroChaos
Agile-1
Hays
Volt Consulting Group
Impellam Group
Bartech
Advantage xPO*
nextSource
MSX International
Aerotek
CDI
DCR Workforce
Work Nexus
Acro Service Corp.
Yoh
AMN Healthcare
USG People
Elevated Resources
Populus Group
Cross Country
Contingent WF Sol.
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Temp/Contract
SOW
Outsourced
$0
$3,000,000,000
$6,000,000,000
*2010 Spend
$9,000,000,000
*2010 Spend
VMS & MSP Market Trends and Supplier Comparisons (cont.)

Total MSP spend grew 29% among those in our study, from $48.6 billion
in 2010 to $62.5 billion in 2011. Growth was driven by all three worker
classifications (temp/contract, SOW, outsourced). Growth was also driven
both by new client acquisition and by expansion of existing clients.
Figure 5. 2011 and 2010 MSP Spend
70
60
$ Billion
50
40
30
20
10
0
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2011
2010

Though the MSP market continues to surge, Figure 6 illustrates the disparity
in growth among respondents. Each respondent is represented by a dot
on the graph, and the dot is placed based on the companys 2011/2010
growth. As you can see from the wide range of growth/decline, while the
MSP market is growing, it is also evolving, and there have been substantial
changes in market share for a number of providers. We expect this pattern to
continue into 2012 as some providers struggle to adjust delivery and pricing
strategies to match the demand of todays more educated buyers. It should
also be noted that the dots representing growth over 20% are not just small
companies growing from a low base. We are seeing 20%+ growth from a
number of large providers.
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Figure 6. 2011/2010 Growth in MSP Spend by Company

140%
120%
100%
80%
60%
40%
20%
0%
-20%

Figures 7 and 8 show growth in MSP spend by platform type. Though spend
in all three arrangements is growing, 3rd party VMS is growing at the fastest
rate and is now the largest of the three platform types in terms of total spend.
The increasing share of 3rd party VMS could be driven by new clients or
increased deal size.
Figure 8. 2011/2010 Growth in MSP Spend by Platform Type
Figure 7. 2011 and 2010 MSP Spend by Platform Type

70
Total MSP
60
$ Billion
50
40
30
20
10
0
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Own VMS
Other Technology
3rd Party VMS
3rd Party VMS
Own VMS
Other Technology
0%
2011
5%
10%
15%
2010
20%
25%
30%
35%
40%

VMS
The quantitative comparisons of VMS/MSP suppliers presented in this
report are primarily broken down according to three contingent worker
classifications:
1. Temporary & Contract Staffing Services (which, for the purposes of this
report, includes agency temps, contractors, 1099/independent contractors,
and payrolled workers).
2. SOW/project-based Services (project-based service consultants)
3. Outsourced Service Contracts
Figure 9. 2011 VMS Spend by Worker Classification

Fieldglass
IQNavigator
Emptoris*
Beeline
Peoplefluent*
Ariba*
PRO Unlimited
ZeroChaos
Agile-1
PIXID
Provade
Impellam Group
Econometrix
Consol
nextSource
MSX International
3 Story Software
Lumesse
Netive VMS
CDI
DCR Workforce
Work Nexus
Acro Service Corp.
Yoh
AMN Healthcare
USG People
Elevated Resources
Contract-Central*
SimplicityVMS
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Temp/Contract
SOW
Outsourced
$0
$5,000,000,000
$10,000,000,000
$15,000,000,000
$20,000,000,000
$25,000,000,000
*2010 Spend

Though the VMS market continues to surge, Figure 11 illustrates the
disparity in growth among respondents. As with MSP, the rising tide is not
lifting all boats. It should also be noted that the dots above the 20% growth
line are not just small companies growing from a low base. We are seeing
20%+ growth from a number of large providers. One company reported
growth of 433% (from a relatively small 2010 base), off the scale of Figure 11.
Figure 10. 2011 and 2010 VMS Spend
Figure 11. 2011/2010 Growth in VMS Spend by Company
$ Billion
Total VMS spend grew 22% among those in our study, from $75 billion to $92
billion. Growth was driven primarily by temp/contract and SOW spend.
100
100%
80
80%
60
40
20
0
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60%
40%
20%
2011
2010
0%
-20%
-40%
Temporary & Contract Staffing Services

Temporary and contract staffing services are provided by staffing firms that
recruit candidates for temporary or fixed-duration assignments within client
organizations. Staffing Industry Analysts estimates that companies spent
approximately $365 billion on temporary staffing services across the globe
during 2011 ($91 billion in the U.S.). In the large global temporary staffing
market, there is room for an increasing share of temporary staffing spend
to go through VMS/MSP, particularly outside the U.S. Over the past two
years, the VMS/MSP market has had the dual benefit of gaining an increased
presence in the global temporary staffing market, coupled with the growth
in the global temporary staffing market itself (9% global growth by our
estimates, 14% growth in the U.S.)
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Temporary & Contract Staffing Services (cont.)

Temp/contract VMS
The following graph lists each VMS providers 2011 temp/contract spend segmented by program type, and illustrates how some of the largest providers have a
substantial amount of spend managed internally by the client.
Figure 12. 2011 VMS Temp/contract Spend by Platform Type
Fieldglass
IQNavigator
Beeline
Emptoris*
Peoplefluent*
ZeroChaos
PIXID
Agile-1
PRO Unlimited
Ariba*
Impellam Group
Provade
Consol
Econometrix
nextSource
MSX International
3 Story Software
Lumesse
Netive VMS
CDI
DCR Workforce
Acro Service Corp.
Work Nexus
Yoh
AMN Healthcare
USG People
Elevated Resources
Contract Central*
SimplicityVMS
$0
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Own MSP
3rd Party MSP
Other Resources
No Detail
$3,000,000,000
$6,000,000,000
$9,000,000,000
$12,000,000,000
*2010 Spend
$15,000,000,000

Temp/contract VMS spend in our study increased 22%, from $47.5 billion
to $57.5 billion. Growth was driven by an increase of clients (including those
with large programs) as well as increased spend among current clients. As
with overall VMS spend, we are seeing a large disparity in growth among the
various providers.
Figure 13. 2011 and 2010 VMS Temp/contract Spend

70
60
$ Billion
50
40
30
20
10
0
For CWS Council

Internal Use Only
2011
2010

Temp/contract MSP
In the following graph, we list MSPs by 2011 temp/contract spend. For
the purposes of this survey, temp/contract is a bit broader than temporary
staffing, as it also includes payrolling, the provision of temporary workers
to a client where the workers have been identified or recruited (possibly
interviewed, tested and approved) by the client but become employees of
a payrolling services company. Under this broader categorization, 14% of
reported temp/contract MSP spend was in payrolling, rather than spend for
assignments sourced through a temporary staffing agency. (15% of reported

temp/contract VMS spend was in payrolling).
The five largest providers in the figure do not have much spend through
a VMS of their own. Indeed, some VMS programs that were born out of
a staffing company were often removed from the market entirely like
Adeccos Workcard. At the same time, TAPFIN does have its own VMS,
Econometrix, which it actively promotes as appropriate, but it more often
partners with third-party providers such as Fieldglass and IQNavigator.
Figure 14. 2011 MSP Temp/contract Spend by Platform Type

TAPFIN
Adecco Solutions
Allegis Group
KellyOCG
IQNavigator
Beeline
ZeroChaos
Hays
Agile-1
Impellam Group
PRO Unlimited
Bartech
MSX International
nextSource
Aerotek
CDI
Advantage xPO*
DCR Workforce
Acro Service Corp.
Work Nexus
Yoh
AMN Healthcare
USG People
Elevated Resources
Populus Group
Cross Country
Contingent WF Sol.
For CWS Council

Internal Use Only
$0
*2010 Spend
Own VMS
3rd Party VMS

Other Technology
$2,000,000,000
$4,000,000,000
$6,000,000,000

While aggregate spend under management is a useful indicator of overall scale and scope when evaluating MSP suppliers, the competitive landscape must be
broken down further by sourcing model to accurately compare suppliers against cohorts. As discussed previously, the three sourcing model types used in this
report are vendor-neutral MSP, master supplier, and hybrid MSP.
Figure 15. 2011 MSP Temp/contract Spend by Model
TAPFIN
Adecco Solutions
Allegis Group
KellyOCG
IQNavigator
Beeline
ZeroChaos
Hays
Agile-1
Impellam Group
PRO Unlimited
Bartech
MSX International
nextSource
Aerotek
CDI
Advantage xPO*
DCR Workforce
Acro Service Corp.
Work Nexus
Yoh
AMN Healthcare
USG People
Elevated Resources
Populus Group
Cross Country
Contingent WF Sol.
For CWS Council

Internal Use Only
$0
Vendor-neutral
Hybrid
Master Supplier
$2,000,000,000
$4,000,000,000
$6,000,000,000
*2010 Spend

Total temp/contract spend in our study increased 22% from $40.8 billion
in 2010 to $49.8 billion in 2011. The vendor-neutral and hybrid models
have taken a larger share of temp/contract spend. As illustrated in the
following figures, vendor neutral and hybrid spend is growing at a faster
pace than master supplier spend. Although master supplier spend increased
11%, its share of the market ticked down a bit. It is also notable that, in last
years study, buyers generally gave master suppliers a lower net promoter
score than hybrid and vendor-neutral providers. Nevertheless, there are
arrangements in which a master supplier model makes the most sense.
Figure 16. 2011 and 2010 MSP Temp/contract Spend by Model
Figure 17. 2011/2010 Growth in MSP Temp/contract Spend by Model
60
Total Temp/contract
50
$ Billion
40
30
20
10
0
For CWS Council

Internal Use Only
Vendor-neutral
Hybrid
Master Supplier
0%
2011
5%
10%
15%
2010
Master Supplier
Hybrid
Vendor-neutral
20%
25%
30%
35%

Vendor-neutral MSP
As defined previously in this report, vendor neutrality in contingent
workforce programs is where all (or a pre-defined set of ) vendors are (i)
given an equal opportunity to fill each order, and/or (ii) selected for each
order based on the same criteria. It is quite possible for a VMS/MSP that is
owned or otherwise affiliated with a staffing company to run a successful
vendor-neutral program. The success and growth of such MSP business
demonstrates as much. For example, most MSPs are willing to forfeit or
severely limit their right to fill positions, entirely or as specified, if requested.
It should be noted that there is a camp of staunch vendor-neutral purists who

insist that only programs where the MSP contributes literally 0% to filling
requisitions are indeed vendor-neutral. The following figure lists providers
with vendor-neutral spend.
In our survey, we asked MSPs for the share of their vendor-neutral spend in
which they (or their parent company) were also the staffing supplier. Among
respondents, the 25th percentile, median, and 75th percentile were 0%, 4%,
and 10%, respectively.
Figure 18. 2011 Vendor-neutral MSP Temp/contract Spend by Platform

Allegis Group
Adecco Solutions
IQNavigator
TAPFIN
Beeline
ZeroChaos
Agile-1
PRO Unlimited
Bartech
Impellam Group
KellyOCG
MSX International
nextSource
Hays
DCR Workforce
Work Nexus
Acro Service Corp.
Elevated Resources
Populus Group
USG People
Contingent WF Sol.
AMN Healthcare
For CWS Council

Internal Use Only
$0
Own VMS
3rd Party VMS
Other Technology
$1,000,000,000
$2,000,000,000
$3,000,000,000
$4,000,000,000

Hybrid MSP
The hybrid model, a strategy that involves blending different sourcing model
attributes, has quickly emerged from 9% of temp/contract MSP spend in
2009 to 14% in 2011. Typically, a hybrid program includes vendor-neutral
elements as well as master supplier elements. For example, buyers might
engage a single provider to act as a master supplier for its light industrial
job requisitions while having multiple providers competitively bid on
IT positions. In addition, a provider may choose a master supplier for a
particular geography but choose to deploy the same provider in a neutral
capacity for another. As the market evolves and more buyers question
the necessity of vendor neutrality in every situation (light industrial

deployments, for example, where operational integration and speed may
be more important) hybrid models are gaining significant traction. The
following figure lists providers with hybrid spend.
We asked respondents for the percentage of spend through the hybrid
model in which they were the primary staffing supplier. The 25th percentile,
median, and 75th percentile were 33%, 46%, and 61%, respectively. As
expected, the percentages are generally higher than in the vendor-neutral
model and lower than in the master supplier model.
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Figure 19. 2011 Hybrid MSP Temp/contract Spend by Platform
TAPFIN
Hays
KellyOCG
Adecco Solutions
Acro Service Corp.
Own VMS
Work Nexus
3rd Party VMS
DCR Workforce
Other Technology
Impellam Group
Bartech
Beeline
USG People
Allegis Group
Populus Group
$0
$500,000,000
$1,000,000,000
$1,500,000,000
$2,000,000,000

Master Supplier MSP
The following graph lists providers with master supplier spend. The largest
providers regarding the master supplier model have a well known global
footprint and strong brand recognition. It is also notable that a majority of
the master supplier spend in the following graph does not go through a VMS
supplier. Arguably, a portion of this spend could likely be classified as vendoron-premise or primary supplier.
We asked respondents for the percentage of master supplier spend in which

they were the primary staffing supplier. The 25th percentile, median, and
75th percentile were 62%, 81%, and 90%, respectively. The maximum was
95%; all companies in the study subcontracted orders to some degree.
Figure 20. 2011 Master Supplier MSP Temp/contract Spend by Platform

KellyOCG
TAPFIN
Aerotek
Adecco Solutions
Impellam Group
CDI
Yoh
AMN Healthcare
Hays
Acro Service Corp.
Cross Country
USG People
Work Nexus
Bartech
Populus Group
For CWS Council

Internal Use Only
Own VMS
3rd Party VMS
Other Technology
$0
$500,000,000
$1,000,000,000
$1,500,000,000
$2,000,000,000
$2,500,000,000
$3,000,000,000

MSP by Skill
In our report, we asked for spend and assignments segmented by four skill
categories (industrial, office/clerical, healthcare, and professional). The
following pie charts are global representations. As explained later in the
report, the skill mix can vary substantially by country. One interesting
Figure 21. 2011 MSP Assignments by Skill Category
finding is the substantial share of industrial assignments, which argues

against the long-held belief that MSP/VMS does not work as well with
industrial occupations. While the majority of assignments reported were in
commercial skills (industrial and office/clerical), the majority of spend was
in professional skills (as professional assignments generally have higher bill
rates and longer tenure).
Figure 22. 2011 MSP Spend by Skill Category
Healthcare
2%
Professional
36%
Healthcare
3%
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Industrial
15%
Industrial
38%
Professional
66%
Office/Clerical
24%
Office/
Clerical
16%

Most companies had a presence in the industrial, office/clerical, and
professional skill groups. AMN Healthcare and Cross Country, pure players
in healthcare, are notable exceptions.
The healthcare skill group has some unique characteristics. We typically
see a greater share of master supplier spend in healthcare than in overall
temp/contract, despite the relatively high prevalence of skill shortages. We
are seeing an increasing amount of spend in this area, with a large number
of small wins as the landscape of hospitals and other healthcare buyers is

highly fragmented. Increased MSP adoption could result in a greater feel
of partnership between the buyer and the supplier which may alleviate the
relative aversion healthcare buyers have shown historically to the use of
workers supplied by agencies.
Figure 23 lists MSP providers by their temp/contract spend in healthcare.
Randstad was the largest globally. AMN was the largest in the U.S.
Figure 23. 2011 MSP Temp/contract Spend - Healthcare
TAPFIN
AMN Healthcare
Cross Country
nextSource
IQNavigator
Hays
Adecco Solutions
KellyOCG
Beeline
Aerotek
Bartech
Yoh
MSX International
DCR Workforce
Impellam Group
For CWS Council

Internal Use Only
U.S.
Outside U.S.
$0
$100,000,000
$200,000,000
$300,000,000
SOW (Statement of Work) Services

The inclusion of SOW services within contingent workforce management
programs continues to surge. Indeed, in our recent survey of CW buyers, 56%
of respondents noted they now include SOW workers in their CW programs,
and an additional 31% are considering doing so within two years. The rapid
growth of integrating SOW spend into programs is likely fueled by client
initiatives addressing cost reduction, worker-classification compliance, and

on/off-boarding of all non-employees. Results from our survey also indicate
that buyers who have incorporated SOW into their programs generally give
their suppliers higher net promoter scores.
For CWS Council

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SOW (Statement of Work) Services (cont.)

SOW VMS
Given the advantages of bringing SOW under CW programs, VMS spend in this
area continues to grow at a rapid pace. Total spend accounted for in our study
reached $26 billion in 2011. We estimate that the overall market grew between
20% and 30% in 2011. Several large respondents grew by more than 40% (in
some cases, much more). While we still see a substantial amount of VMS spend
through other (client) resources, SOW spend through MSPs appears to be
gaining traction.
VMS involvement in many SOW engagements is primarily focused on

addressing tactical and logistical concerns such as on-boarding, off-boarding,
milestone management and the like, as opposed to broader strategic RFx
activities or supplier selection. However, we expect a change over time as
several VMS providers are making significant investments in their SOW
capabilities. This dynamic is addressed in more detail in our VMS/MSP Service
Differentiators Report.
Figure 24. 2011 SOW VMS Spend by Platform

Fieldglass
For CWS Council

Internal Use Only
Peoplefluent*
IQNavigator
Emptoris*
Ariba*
Beeline
PRO Unlimited
Provade
Agile-1
Econometrix
Own MSP
3rd Party MSP
ZeroChaos
Other Resources
nextSource
No Detail
Consol
CDI
DCR Workforce
Work Nexus
Impellam Group
Acro Service Corp.
SimplicityVMS
$0
*2010 Spend
$1,000,000,000
$2,000,000,000
$3,000,000,000
$4,000,000,000
$5,000,000,000
$6,000,000,000
$7,000,000,000

SOW MSP
In last years study, MSP spend in SOW was growing but did not appear to
be keeping pace with VMS spend, even though VMS already had a larger
presence in SOW. We noted in our report the potential reluctance of
clients to cede operational control to third parties given internal political
sensitivities and operational constraints. However, the advantages of an
appropriate SOW solution might be enough to overcome such challenges,

as this year we are starting to see more convincing traction in SOW. MSP
spend accounted for in our study increased 64% from $7.0 billion to $11.5
billion, driven by growth in companies such as Adecco Solutions and Allegis
Group Services which have been able to develop SOW solutions that could be
customized and tailored to fit the unique requirements of the SOW buyer.
Figure 25. 2011 and 2010 SOW MSP Spend

12
$ Billion
10
8
6
4
2
0
For CWS Council

Internal Use Only
2011
2010

Figure 26. 2011 SOW MSP Spend by Platform
Adecco Solutions
Allegis Group
PRO Unlimited
Beeline
Advantage xPO*
IQNavigator
Agile-1
TAPFIN
ZeroChaos
nextSource
KellyOCG
Bartech
Hays
CDI
DCR Workforce
Work Nexus
Impellam Group
Yoh
Acro Service Corp.
Contingent WF Sol.
$0
*2010 Spend
Own VMS
3rd Party VMS
Other Technology
For CWS Council

Internal Use Only
$500,000,000
$1,000,000,000
$1,500,000,000
$2,000,000,000
$2,500,000,000
$3,000,000,000
$3,500,000,000
Outsourced Service Contracts

Of the three worker classifications surveyed, outsourced service contracts
continue to see the slowest adoption into contingent workforce programs.
When asked, many CW program managers state a desire to integrate all
non-employees under one program umbrella, but we continue to see
that very few can successfully realize it, for any number of reasons. For
those that do, though, the goal of incorporating outsourced workers into a
program often has less to do with cost savings generated from competitive
bidding and more to do with process compliance, worker visibility and risk
mitigation. Worker visibility is an important issue, with implications to
finance, security, and health and safety. Many VMS solutions rightly see this
integrated workforce as the next frontier in program management, and as

such are making significant investments in their infrastructure to support
the eventual wider adoption.
CW program owners face similar on/off-boarding challenges with
outsourced services workers as they do with other contingent workers,
however. In the case of outsourced service providers, on/off-boarding is
more likely to be handled by an employee of the supplier than by a client
engagement manager or project manager.
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Outsourced Service Contracts (cont.)

Outsourced VMS
Approximately $9 billion of VMS spend in this area is accounted for in
our study, most of it managed internally rather than by a managed service
provider. The following figure lists VMS providers by 2011 spend in
outsourced service.
Figure 27. 2011 Outsourced VMS Spend by Platform
Emptoris*
Fieldglass
Beeline
IQNavigator
Impellam Group
Provade
For CWS Council

Internal Use Only
Own MSP
3rd Party MSP
Other Resources
Work Nexus
PRO Unlimited
Agile-1
$0
$1,000,000,000
$2,000,000,000
$3,000,000,000
*2010 Spend
$4,000,000,000
Outsourced Service Contracts (cont.)

Outsourced MSP
MSP spend in outsourced services grew 64%, from $0.8 billion to $1.3 billion
in 2011, but we are still dealing with small numbers here. The following graph
lists MSPs by 2011 outsourced service spend.
Figure 28. 2011 Outsourced MSP Spend by Platform
Beeline
Impellam Group
Allegis Group
For CWS Council

Internal Use Only
Work Nexus
PRO Unlimited
KellyOCG
Own VMS
3rd Party VMS
Advantage xPO*
Other Technology
Yoh
Agile-1
$0
$200,000,000
$400,000,000
$600,000,000
$800,000,000
*2010 Spend
Market Segmentation: Client Size

Staffing Industry Analysts segments client size into five buckets (clients
with less than $10 million in spend under management, $10m-$50m,
$50m-$100m, $100m-$300m, and greater than $300m). Each of these
spend ranges imply differences in service delivery models and business
opportunities. However, the market is expanding at both ends of this
spectrum. The sub-$20 million market is increasingly finding traction
among players seeking to specialize in thinner, one-to-many, delivery
models. At the other end of the spectrum, the number of very large programs
is also increasing as companies include additional sources of spend (e.g.
multinational program expansion, inclusion of SOW consultants). In fact,
our study now accounts for 40 VMS clients and 20 MSP clients with spend
greater than $300 million.
As in previous years, many pure-play neutral MSP and VMS providers

continue to tell us that they dont pursue business if there is less than $10
million in spend because it is hard to make money. Buyers with smaller
programs that are committed to vendor neutrality should take measures to
ensure that a supplier commits quality program resources throughout the
life of the contract (not just during the sales process) with clear service-level
agreements and penalties for non-performance.
There are many instances where an MSP may make a concerted market push
into smaller programs. One is legacy vendor-on-premise programs, now
fashioned into hybrid and master supplier programs. Another, and more
interesting, breed is the list of suppliers that target small programs, acting
as master supplier for specific skill sets such as engineering or IT. Other
forward-looking providers see contingent work spend at these companies
as an entry point into offering more profitable services such as recruitment
process outsourcing. By leveraging these other categories, companies should
be able to gain the attention of a wider range of providers.
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Internal Use Only
Along with skill mix, culture, and regional footprint, program size is a critical
factor when selecting VMS and MSP partners and in terms of structuring
the program team, software requirements, program pricing and financial
risk. Buyers with larger programs (greater than $100 million) should take
measures to ensure that a supplier has the experience, resources and
infrastructure to support similar programs. Buyers with smaller programs
often find it difficult to get sufficient attention and resources from suppliers
that also handle much larger clients.
Market Segmentation: Client Size (cont.)

Client Size VMS
The following graph lists the spend range mix by the VMS providers, with
the overall mix in the Total row at the bottom. While suppliers typically do
not talk about their smaller accounts as much, there is a significant amount
of activity in the sub-$10m range. Indeed, 54% of all clients are in that spend
range.
Figure 29. VMS Accounts by Program Spend Range
3 Story Software
Acro Service Corp.
Agile-1
AMN Healthcare
Beeline
CDI
Consol
DCR Workforce
Elevated Resources
Fieldglass
Impellam Group
IQNavigator
Lumesse
MSX International
Netive VMS
nextSource
PIXID
PRO Unlimited
Provade
SimplicityVMS
Econometrix
USG People
Work Nexus
Yoh
ZeroChaos
Total
For CWS Council

Internal Use Only
<$10M
$10M-$50M
$50M-$100M
$100M-$300M
>$300M
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Market Segmentation: Client Size (cont.)

Client Size MSP
management attention. There are many staffing companies with programs

in the smaller spend ranges. Indeed, a $10 million account means an
appreciable amount of revenue and margin to a staffing provider that also
may be providing MSP services as a master supplier or hybrid MSP. A large
portion of these smaller clients may be more appropriately classified as
vendor-on-premise or primary supplier arrangements.
The following graph lists the spend range mix by MSP. As illustrated in
the Total row at the bottom, 60% of accounts were in the sub-$10m
spend range. This high concentration is most likely attributed to the heavy
concentration of master supplier or hybrid MSP relationships. No matter
how small, those programs still require implementation and account
Figure 30. MSP Accounts by Program Spend Range
Acro Service Corp.
Adecco Solutions
Aerotek
Agile-1
Allegis Group
AMN Healthcare
Bartech
Beeline
CDI
Contingent WF Sol.
Cross Country
DCR Workforce
Elevated Resources
Hays
Impellam Group
IQNavigator
KellyOCG
MSX International
nextSource
Populus Group
PRO Unlimited
TAPFIN
USG People
Work Nexus
Yoh
ZeroChaos
Total
For CWS Council

Internal Use Only
0%
<$10M
$10M-$50M
$50M-$100M
$100M-$300M
>$300M
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Market Segmentation: Client Maturity

We ask respondents to report program maturity for VMS and MSP
separately, enabling us to differentiate maturity by deployment type.
Respondents were asked to segment their accounts by four categories (<18
months, 18-36 months, 3-6 years, >6 years). Suppliers with a large percentage
of new client wins may possess competitive differentiators that companies
are finding desirable, but that may also present risk. Having a number of new
clients could put a strain on the suppliers infrastructure and resources. (This
is especially problematic when implementation resources are overburdened
and not giving full focus to program strategy and optimal configuration.)
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Internal Use Only
Market Segmentation: Client Maturity (cont.)

Client Maturity VMS
The following graph lists VMS providers by their maturity mix. We also note
the overall mix of clients in the Total row at the bottom. Clients with a
maturity of less than 18 months make up roughly one-third of the total.
Figure 31. VMS Accounts by Program Maturity
3 Story Software
Acro Service Corp.
Agile-1
AMN Healthcare
Beeline
CDI
Consol
DCR Workforce
Elevated Resources
Fieldglass
Impellam Group
IQNavigator
Lumesse
MSX International
Netive VMS
nextSource
PIXID
PRO Unlimited
Provade
SimplicityVMS
Econometrix
USG People
Work Nexus
Yoh
ZeroChaos
Total
For CWS Council

Internal Use Only
<18 months
18-36 months
3-6 years
> 6 years
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Market Segmentation: Client Maturity (cont.)

Client Maturity MSP
The following graph lists MSPs by their maturity mix. The overall client
mix is almost in even quarters among the four maturity groups. The overall
share of clients with a maturity of less than 18 months increased from 20% in
last years survey to 25% this year, which could be attributed to an increase
clients that are new to the MSP space or clients that have changed MSPs.
(We saw quite a bit of the latter in 2011).
Figure 32. MSP Accounts by Program Maturity
Acro Service Corp.
Adecco Solutions
Aerotek
Agile-1
Allegis Group
AMN Healthcare
Bartech
Beeline
CDI
Contingent WF Sol.
Cross Country
DCR Workforce
Elevated Resources
Hays
Impellam Group
IQNavigator
KellyOCG
MSX International
nextSource
Populus Group
PRO Unlimited
TAPFIN
USG People
Work Nexus
Yoh
ZeroChaos
Total
For CWS Council

Internal Use Only
0%
<18 months
18-36 months
3-6 years
> 6 years
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Market Segmentation: Client Size and Maturity

The following two graphs illustrate the relationship between client size and
client maturity. As expected, we see a greater share of large clients (over
$100m) as the maturity level increases and as programs have more time to
develop. Nevertheless, there were 9 clients with over $300 million in spend
that had been with their current VMS less than 18 months, indicating the big
wins that are out there in the marketplace.
Figure 33. VMS Client Size and Maturity
Figure 34. MSP Client Size and Maturity
<18 months
<18 months
3-6 years
3-6 years
> 6 years
> 6 years
0%
<$10M
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18-36 months
18-36 months
10%
20%
$10M-$50M
30%
40%
50%
60%
$50M-$100M
70%
80%
0%
90% 100%
$100M-$300M
>$300M
<$10M
10%
20%
$10M-$50M
30%
40%
50%
60%
$50M-$100M
70%
80%
90% 100%
$100M-$300M
>$300M
Funding Source
A significant catalyst of VMS/MSP adoption has been the idea of supplierfunded programs, programs in which all or some of the program expenses
are funded through a small, negotiated margin percentage or fixed fee
added to the billing of each assignment. These types of arrangements are
common in many procurement situations. In percentage-of-spend terms, the
amounts are not unlike the fee charged by credit card companies to process
transactions which can be anywhere from one to three percent.
While the conventional wisdom of supplier-funded models being free has
mostly been debunked, the client companies are often not required to front
the capital for the solution. While the vast majority of VMS/MSP programs
are deployed with little to no actual cash out of pocket, as with any large
company initiative, change management is still a significant and multifaceted challenge. The supplier population is becoming more accustomed to
this model, and many buyers speak to the relative willingness of their staffing
suppliers to take on these fees provided there is a reasonable return for the
investment. Over the last several years, weve seen a downward pressure on
MSP/VMS fees. This pressure may pose a challenge for purely neutral players
to continue to deliver excellent service while having margins compressed.
We surveyed buyers of contingent labor on how their MSPs were funded,
and the results are illustrated in the following pie chart. Of those responding,
69% noted their MSPs were entirely supplier-funded and an additional 12%
noted they were partially supplier-funded. It should be noted that this survey
pool is mostly reflective of the U.S. market, and the supplier-funded model
is not necessarily as dominant in other regions. Also, while most vendorneutral MSPs are entirely supplier-funded, that is not the case with master
supplier programs as they are often bundled with other services from the
master supplier.
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Figure 35. MSP Funding Source

Combination of
buyer and
supplier-funded,
12%
Other, 4%
Entirely funded
by buyer, 16%
Entirely
supplierfunded, 69%
Source: SIA 2011 Contingent Buyers Survey Report
Pricing Method
As with many service solutions, MSPs typically charge clients based on their
degree of use. In most cases, the degree of use is measured in spend under
management, the theory being that the more a client spends, the greater the
complexity and strain on resources. Furthermore, while fees increase with
respect to spend, there is often a sliding scale, whereby the fee percentage
falls as annual spend increases. Where spend reaches hundreds of millions
of dollars and greater, it becomes more likely that programs will be able
to negotiate flat licensing fees. Often, these flat licensing fees translate to
smaller dollar amounts in real terms. The value in the percent of spend under
management structure is that the expense is primarily absorbed by those
who use it the most.
In our survey of contingent buyers, we asked how the MSP fee is calculated.
As expected, most respondents noted the fee is calculated as a percentage
of spend. It should be noted that this survey pool is mostly reflective of the
U.S. market, and this pricing model is not necessarily as dominant in other
regions. For example, in some European markets, lower margins make
adoption of the percentage-of-spend model more difficult.
For CWS Council

Internal Use Only
Figure 36. MSP Pricing Method

Fixed, monthly
management
fee, 7%
Other,
9%
Fee per
worker, 21%
% of spend,
63%
Source: SIA 2011 Contingent Buyers Survey Report
Geography
Geographical coverage is a critical issue to buyers of VMS and MSP solutions.
Each country brings its own blend of opportunities, risks, and challenges.
Buyers know this, and therefore look to suppliers for experience. Suppliers
understand that risks and challenges can be expensive. Until a new sale or
client expansion presents sufficient return on investment, they prefer to wait
before taking on new-country expenses or look to partnerships. However, we
are seeing an increase in the number of multi-regional MSP partnerships.
These providers are attempting to consistently provide service globally with
a minimum of expense. Providers such as Allegis, Adecco and TAPFIN have

been realizing success in deploying global programs under one umbrella.
The following graph shows the fifteen largest markets in terms of MSP spend
accounted for in our study. One of the many differences among regional
markets is mix of work arrangements. For example, in both France and The
Netherlands, 99% of spend was in temp/contract. In India, Japan and China,
the majority of spend was in SOW.
Figure 37. Mix of MSP Spend by Country Largest 15

U.S.
U.K.
India
Canada
France
The Netherlands
Australia
Japan
Germany
Sweden
Belgium
China (ex. HK)
Switzerland
Spain
Ireland
For CWS Council

Internal Use Only
Temp/Contract
SOW
Outsourced
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Geography (cont.)
The following graph shows the fifteen largest markets in terms of temp/
contract MSP spend accounted for in our study. One of the notable
differences among these markets is the occupation mix. For example, spend
from industrial jobs makes up a greater share of temp/contract spend in
France than it does in the U.K. or the U.S. Also, due to regulations that make
traditional use of an MSP difficult, Japan is not one of the largest fifteen
despite the fact that it is the second-largest temporary staffing market in the
world.
Figure 38. Mix of MSP Temp/contract Spend by Country Largest 15
U.S.
For CWS Council

Internal Use Only
U.K.
France
The Netherlands
Canada
Australia
Industrial
Germany
Office/clerical
Sweden
Professional
Belgium
Healthcare
India
Switzerland
Spain
Denmark
Ireland
Israel
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Geography (cont.)
MSP and VMS Program Count
The following graphs show program count by various geographical regions to
illustrate some of the providers that have a presence in various markets.
As with last year, the overall number of MSP programs was split 91%/9%
with the larger share going to the U.S.
Figure 39. 2011 MSP Program Count U.S. and Canada
ZeroChaos
KellyOCG
PRO Unlimited
AMN Healthcare
TAPFIN
Beeline
nextSource
Agile-1
Allegis Group
Impellam Group
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Work Nexus
Bartech
DCR Workforce
CDI
Adecco Solutions
Acro Service Corp.
Yoh
Cross Country
Hays
Contingent WF Sol.
MSX International
Elevated Resources
Populus Group
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United States
Canada
50
100
150
200
250
Geography (cont.)
Overall, the number of VMS programs was split 89%/11% with the larger
share going to the U.S. Canada-based SimplicityVMS is the only VMS in our
study with more programs in Canada than in the U.S.
Figure 40. 2011 VMS Program Count U.S. and Canada
Fieldglass
ZeroChaos
PRO Unlimited
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AMN Healthcare
nextSource
Agile-1
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Consol
Work Nexus
DCR Workforce
CDI
Provade
Yoh
Acro Service Corp.
SimplicityVMS
MSX International
Elevated Resources
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United States
Canada
20
40
60
80
100
120
140
160
180
200
Geography (cont.)
Although Brazil is arguably the Latin American market with the most
potential, Mexico and Puerto Rico currently have more MSP programs
represented in our study.
Figure 41. 2011 MSP Program Count Latin America
TAPFIN
PRO Unlimited
Agile-1
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ZeroChaos
Argentina
Brazil
Chile
Colombia
Ecuador
Mexico
Peru
Puerto Rico
Venezuela
Beeline
nextSource
KellyOCG
Bartech
Adecco Solutions
IQNavigator
Allegis Group
Acro Service Corp.
0
10
12
Geography (cont.)
A majority of the VMS programs in Latin America were in either Mexico or
Puerto Rico.
Figure 42. 2011 VMS Program Count Latin America
Fieldglass
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Consol
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ZeroChaos
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Provade
Acro Service Corp.
10
15
20
25
Argentina
Brazil
Chile
Colombia
Ecuador
Mexico
Peru
Puerto Rico
Trinidad & Tobago
Venezuela
Geography (cont.)
For no other reason than to make the following graphs more readable, U.K.
and Ireland are reported separately from continental Western Europe.
Figure 43. 2011 MSP Program Count U.K. and Ireland
Impellam Group
TAPFIN
Adecco Solutions
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U.K.
Ireland
Allegis Group
ZeroChaos
PRO Unlimited
nextSource
MSX International
CDI
Agile-1
Bartech
Work Nexus
0
10
20
30
40
50
60
70
80
90
100
110
120
130
140
150
160
170
180
Geography (cont.)
For no other reason than to make the following graphs more readable, U.K.
and Ireland are reported separately from continental Western Europe.
Figure 44. 2011 VMS Program Count U.K. and Ireland
Impellam Group
Fieldglass
IQNavigator
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Lumesse
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Consol
ZeroChaos
U.K.
Ireland
PRO Unlimited
Provade
nextSource
MSX International
CDI
Agile-1
Work Nexus
0
10
20
30
40
50
60
70
80
90
100
110
120
130
Geography (cont.)
To make the following graph more readable, we report MSP programs in
Benelux in a separate graph from the rest of continental Western Europe.
ZeroChaos has many programs in Sweden, after its acquisition of Madeo.
France has the most MSP programs, and Germany has the most MSPs
represented in the following graph.
Figure 45. 2011 MSP Program Count Continental Western Europe (Excluding Benelux)
ZeroChaos
TAPFIN
Adecco Solutions
PRO Unlimited
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MSX International
Austria
Denmark
Finland
France
Germany
Greece
Italy
Norway
Portugal
Spain
Sweden
Switzerland
Beeline
Agile-1
nextSource
0
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
Geography (cont.)
To make the following graph more readable, we report VMS programs in
France and The Netherlands in a separate graph from the rest of continental
Western Europe.
Figure 46. 2011 VMS Program Count Continental Western Europe (excluding France and The Netherlands)
ZeroChaos
Fieldglass
IQNavigator
Austria
Belgium
Denmark
Finland
Germany
Greece
Italy
Luxembourg
Norway
Portugal
Spain
Sweden
Switzerland
Provade
For CWS Council

Internal Use Only
PRO Unlimited
Consol
Beeline
Lumesse
Agile-1
MSX International
Impellam Group
nextSource
0
10
20
30
40
50
60
70
80
90
Geography (cont.)
Regarding MSP, the Netherlands has more programs represented in this
study than any other country in continental Europe.
Figure 47. 2011 MSP Programs Count Benelux
TAPFIN
Adecco Solutions
Beeline
For CWS Council

Internal Use Only
ZeroChaos
IQNavigator
Belgium
Luxembourg
The Netherlands
USG People
Hays

PRO Unlimited
KellyOCG
Agile-1
Allegis Group
10
15
20
25
30
35
40
45
50
55
60
Geography (cont.)
PIXID has a large number of small VMS programs in France. Netive is the
only pure player in The Netherlands represented in our study.
Figure 48. 2011 VMS Program Count France and The Netherlands
PIXID
Netive VMS
USG People
Fieldglass
IQNavigator
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Internal Use Only
ZeroChaos
France
The Netherlands
Beeline
Provade
Consol
Lumesse
PRO Unlimited
Agile-1
0
20
40
60
80
100
120
140
160
180
200
220
240
Geography (cont.)
Figure 49. 2011 MSP Program Count Eastern Europe
ZeroChaos
TAPFIN
Bulgaria
Croatia
Czech Republic
Hungary
Latvia
Lithuania
Poland
Romania
Russia
Slovakia
Slovenia
Turkey
PRO Unlimited
IQNavigator
Impellam Group
KellyOCG
Hays
Allegis Group
For CWS Council

Internal Use Only
0
10
12
14
16
18
20
Geography (cont.)
Figure 50. 2011 VMS Program Count Eastern Europe
ZeroChaos
Fieldglass
Bulgaria
Bosnia
Croatia
Czech Republic
Hungary
Latvia
Lithuania
Poland
Romania
Russia
Slovakia
Slovenia
Turkey
Ukraine
IQNavigator
Consol
Provade
PRO Unlimited
Beeline
0
For CWS Council

Internal Use Only
2
10
12
14
16
18
20
Geography (cont.)
15 MSPs noted at least one program in India, more than any other country
except the U.S., the U.K. and Canada. There is a fight for turf in this growing
market.
Figure 51. 2011 MSP Count Asia/Pacific
TAPFIN
KellyOCG
PRO Unlimited
Adecco Solutions
Australia
Bangladesh
China (ex. HK)
Hong Kong
India
Indonesia
Japan
Malaysia
New Zealand
Singapore
South Korea
Taiwan
Thailand
The Philippines
Vietnam
Acro Service Corp.
For CWS Council

Internal Use Only
ZeroChaos
Beeline
Allegis Group
IQNavigator
Hays
Agile-1
nextSource
DCR Workforce
CDI
Impellam Group
Elevated Resources
Bartech
0
10
15
20
25
30
35
40
45
50
55
60
Geography (cont.)
More than a third of the VMS programs reported in this region were in India.
Figure 52. 2011 VMS Program Count Asia/Pacific
Fieldglass
IQNavigator
Beeline
PRO Unlimited
Australia
Bangladesh
China
Hong Kong
India
Indonesia
Japan
Malaysia
New Zealand
Singapore
South Korea
Sri Lanka
Taiwan
Thailand
The Philippines
Vietnam
Provade
ZeroChaos
Consol
Acro Service Corp.
Lumesse
Agile-1
nextSource
DCR Workforce
CDI
For CWS Council

Internal Use Only
Impellam Group
Elevated Resources
0
10
15
20
25
30
35
40
45
50
Geography (cont.)
Figure 53. 2011 MSP Program Count Middle East/Africa
TAPFIN
PRO Unlimited
Egypt
Israel
Kenya
Kuwait
Lebanon
Morocco
Pakistan
Qatar
Saudi Arabia
South Africa
U.A.E.
KellyOCG
IQNavigator
ZeroChaos
nextSource
Allegis Group
Agile-1
For CWS Council

Internal Use Only
0
10
11
12
13
Geography (cont.)
Figure 54. 2011 VMS Program Count Middle East/Africa
Fieldglass
IQNavigator
Egypt
Israel
Jordan
Kenya
Kuwait
Lebanon
Morocco
Pakistan
Qatar
Saudi Arabia
South Africa
U.A.E.
PRO Unlimited
Consol
ZeroChaos
For CWS Council

Internal Use Only
Provade
nextSource
Lumesse
Agile-1
0
10
11
12
13
14
15
Geography (cont.)
Figure 55 shows the largest 15 countries in terms of the number of MSP
programs reported in our study. To the extent that non-U.S. companies might
be under-represented in our study, the illustrated dominance of the U.S.
could be a bit inflated.
Figure 55. 2011 MSP Program Count by Country Largest 15
U.S.
U.K.
Canada
The Netherlands
For CWS Council

Internal Use Only
France
India
Sweden
Germany
Belgium
Australia
Poland
Ireland
Spain
Singapore
Hong Kong
0
100
200
300
400
500
600
700
800
900
1,000
1,100
1,200
1,300
1,400
Geography (cont.)
The following table lists the number of MSP programs for each respondent by country. For each country, we asked MSPs if they have an in-country entity able to
pay suppliers. Numbers with a * by them signify that the respondent noted such a feature for a given country.
6*
1*
10*
5*
8*
1*
ZeroChaos
2*
Yoh
Work Nexus
3*
USG People
TAPFIN
1*
2*
Brazil
Bulgaria
4*
3*
1*
1*
3*
2*
1*
14*
20*
1*
4*
Chile
10
7*
3*
9*
9*
14*
29*
1*
6*
20*
4*
3*
51
11
16*
142
3*
1*
China (Ex. HK)
Colombia
2*
1*
4*
Croatia
3*
1
1*
1*
2*
11
1*
Czech Republic
1*
Denmark
1*
1*
1*
Ecuador
2*
4*
4*
1*
Egypt
Finland
France
10*
Germany
6*
1
1
10*
2*
8*
1*
Greece
Hong Kong
2*
8*
1*
Hungary
2*
1
16*
4*
4*
7*
2*
1
9
Indonesia
4*
15
2
1*
1*
1*
2*
8*
13
1*
36*
12*
3*
72
3*
12*
9*
2*
60
1*
1*
2*
4*
2*
22
6*
64
3*
1*
1*
1*
2*
10
1*
Total
37
1*
Belgium
India
Populus Group
nextSource
MSX International
KellyOCG
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Impellam Group
Hays
Elevated Resources
DCR Workforce
Cross Country Staffing
Con. Work. Solutions
CDI
Beeline
Bartech
1*
Bangladesh
1*
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Internal Use Only
2*
Austria
AMN Healthcare
Allegis Group
Australia
Canada
Agile-1
PRO Unlimited
Argentina
Adecco Solutions
Country
Acro Service Corp.
Table 2. MSP Program Count by Country
2*
2*
4*
1*
3
6
3
Geography (cont.)
Japan
3*
Kenya
2*
1
1
2*
Yoh
Work Nexus
USG People
TAPFIN
PRO Unlimited
Populus Group
KellyOCG
nextSource
IQNavigator
2*
MSX International
Impellam Group
Elevated Resources
DCR Workforce
CDI
Beeline
Bartech
Total
3*
27
2*
14
1*
2*
2*
2*
1*
3*
2*
10*
21
For CWS Council

Internal Use Only
1*
Latvia
Lebanon
1*
Luxembourg
5*
Malaysia
2*
1*
9*
5*
3*
5*
1*
1*
1*
11
1*
8*
1*
3*
19
2*
5*
81
3*
14*
2*
1*
35*
9*
2*
1*
Peru
3*
1*
1
1*
1*
Portugal
Puerto Rico
1*
3*
2*
Pakistan
Poland
21
1*
Norway
The Philippines
2*
1*
Lithuania
New Zealand
Kuwait
The Netherlands
1*
3*
Mexico
5*
Italy
Morocco
AMN Healthcare
ZeroChaos
Israel
Allegis Group
Agile-1
5*
Hays
Ireland
Adecco Solutions
Country
Acro Service Corp.
Table 2. MSP Program Count by Country (cont.)
2
7
1*
4*
2*
1*
2*
15
1*
7*
1*
3*
7
16*
30
Qatar
Romania
1*
1*
1*
2*
2*
23
Russia
1*
Saudi Arabia
Singapore
4*
1*
1*
1*
1*
1*
8*
2*
3*
2
3
3
Geography (cont.)
Slovakia
1*
Slovenia
South Africa
South Korea
Spain
Thailand
Turkey
U.A.E.
Vietnam
Other (not
disclosed)
23
ZeroChaos
Yoh
Work Nexus

1
2*
1*
3*
1*
11
2*
4*
1*
12
1*
9*
5*
2*
24
2*
3*
53*
62
3*
1*
3*
2*
14
2*
1*
1*
1*
1*
1*
1*
5*
1*
1*
1*
1*
1*
1*
2*
U.K.
1*
2*
1*
Taiwan
1*
2*
1*
Switzerland
Venezuela
Total
2*
For CWS Council

Internal Use Only
2*
Sweden
U.S.
USG People
TAPFIN
PRO Unlimited
Populus Group
nextSource
MSX International
KellyOCG
IQNavigator
Impellam Group
Hays
Elevated Resources
DCR Workforce
CDI
Beeline
Bartech
AMN Healthcare
Allegis Group
Agile-1
Adecco Solutions
Country
Acro Service Corp.
Table 2. MSP Program Count by Country (cont.)
21*
8*
26*
51*
51*
113*
2*
10*
3*
26*
60*
22*
17*
26*
6*
21*
170*
7*
8*
3*
13*
57*
39*
114*
6*
62*
5*
4*
42*
7*
121* 187*
82*
77*
34*
3*
4*
329
16*
134*
1,368
1*
1*
1*
10*
8*
7
9
2
10
Geography (cont.)
Figure 56 shows the largest 16 countries in terms of the number of VMS
programs reported in our study. To the extent that non-U.S. companies might
be under-represented in our study, the illustrated dominance of the U.S.
could be a bit inflated.
Figure 56. 2011 VMS Program Count by Country Largest 16
U.S.
France
U.K.
The Netherlands
Canada
For CWS Council

Internal Use Only
India
Sweden
Germany
Ireland
Belgium
Australia
Mexico
Poland
Puerto Rico
Singapore
Hong Kong
0
200
400
600
800
1,000
1,200
Geography (cont.)
Argentina
Australia
12
Austria
Bangladesh
Belgium
Bosnia
Brazil
Bulgaria
Canada
Chile
China
Colombia
Croatia
Czech Republic
Denmark
Ecuador
10
16
France
ZeroChaos
Yoh
Work Nexus
USG People
SimplicityVMS
Provade
PRO Unlimited
PIXID
nextSource
Netive VMS
MSX International
Lumesse
IQNavigator
4
2
31
24
2
9
Hungary
12
Indonesia
Ireland
7
1
28
10
16
129
10
1
4
15
16
22
15
1
4
1
4
2
6
8
16
1
239
1
1
2
40
3
8
14
296
42
20
78
40
1
1
1
2
7
2
1
9
Greece
Hong Kong
Total
27
14
Germany
Italy
Finland
Israel
For CWS Council

Internal Use Only
1
Egypt
India
Impellam Group
Fieldglass
Elevated Resources
DCR Workforce
Consol
CDI
Beeline
AMN Healthcare
Agile-1
Country
Acro Service Corp.
Table 3. VMS Program Count by Country
10
2
14
Geography (cont.)
ZeroChaos
Yoh
Work Nexus
USG People
SimplicityVMS
PIXID
nextSource
Netive VMS
MSX International
Lumesse
IQNavigator
1
Provade
Impellam Group
Fieldglass
Elevated Resources
DCR Workforce
Consol
2
PRO Unlimited
Japan
CDI
Beeline
AMN Healthcare
Agile-1
Country
Acro Service Corp.
Table 3. VMS Program Count by Country (cont.)
Total
8
Jordan
Kenya
Kuwait
Latvia
Lebanon
Lithuania
Luxembourg
Malaysia
Mexico
Morocco
The Netherlands
New Zealand
Norway
Pakistan
Peru
For CWS Council

Internal Use Only
1
2
1
The Philippines
11
20
82
1
8
8
2
2
9
136
12
3
2
23
5
3
Poland
Portugal
10
2
1
Romania
Russia
Puerto Rico
Qatar
Saudi Arabia
Singapore
1
1
Slovakia
Slovenia
South Africa
22
3
21
20
16
2
6
2
13
Geography (cont.)
64
13
Switzerland
Taiwan
Thailand
Trinidad & Tobago
Turkey
Ukraine
U.A.E.
U.K.
U.S.
Venezuela
Vietnam
Other
ZeroChaos
53
Yoh
Work Nexus
USG People
Provade
14
SimplicityVMS
PRO Unlimited
PIXID
nextSource
Netive VMS
Spain
Sri Lanka
MSX International
Lumesse
IQNavigator
South Korea
Sweden
Impellam Group
Fieldglass
Elevated Resources
DCR Workforce
Consol
CDI
Beeline
AMN Healthcare
Agile-1
Country
Acro Service Corp.
Table 3. VMS Program Count by Country (cont.)
1
2
For CWS Council

Internal Use Only
1
6
3
16
47
108
Total
16
96
22
33
26
31
121
23
54
102
12
145
62
121
21
31
16
231
134
1,047
3
1
5
27
Geography (cont.)
These two charts show the total reported employee count for MSP and VMS respondents by country. This is not the total number of placed contingent workers,
but rather the count of employees working for MSP or VMS companies dedicated in some manner to the provisioning of MSP or VMS services. To the extent that
non-U.S. companies might be under-represented in our survey, the U.S.s dominance might be overstated in these tables.
Table 4. MSP Internal Employee Count by Country
Country
MSP
Country
U.S.
4,732
Brazil
U.K.
1,273
New Zealand
India
224
Canada
159
The Netherlands
France
Germany
Australia
Sweden
Belgium
Hong Kong
Poland
Malaysia
Singapore
Ireland
Japan
Table 5. VMS Internal Employee Count by Country

MSP
Country
VMS
Country
VMS
U.S.
2,524
Norway
11
U.K.
325
Singapore
Austria
India
134
China
China
Sweden
89
Puerto Rico
155
Portugal
Canada
44
Switzerland
134
Slovakia
The Netherlands
43
Ireland
108
South Korea
Germany
42
Belgium
103
Czech Republic
Hong Kong
28
Israel
97
Israel
France
20
Italy
84
South Africa
Finland
19
Brazil
54
Thailand
Poland
18
Malaysia
51
Croatia
Denmark
17
Mexico
44
Hungary
Australia
14
The Philippines
43
Russia
Japan
11
Other
31
The Philippines
Total
3,373
For CWS Council

Internal Use Only
27
U.A.E.
Spain
27
Vietnam
Switzerland
26
Greece
Denmark
24
Kuwait
Finland
21
Latvia
Puerto Rico
20
Lithuania
Norway
13
Morocco
Mexico
11
Romania
Other
11
Saudi Arabia
Luxembourg
10
Slovenia
Argentina
Taiwan
Italy
Turkey
Total
7,586
Geography: Spend by Country

The following graphs illustrate the spend various providers reported for each country. We are only reporting for countries with $10 million or more in spend and
are only including companies with at least $1 million in spend in the given country. As some of the MSP and VMS companies participating in the survey did not
provide this information, the following graphs are not necessarily reflective of the entire market for each country. However, they do provide a useful resource by
acknowledging some of the key providers.
For CWS Council

Internal Use Only

Argentina
Legend
Temp/Contract Spend
Figure 57. 2011 MSP Spend
SOW Spend
Outsourced Spend
Adecco Solutions
TAPFIN
For CWS Council

Internal Use Only
PRO Unlimited
$0
$4,000,000
$8,000,000
$12,000,000 $16,000,000
Figure 58. 2011 VMS Spend
IQNavigator
PRO Unlimited
$0
$5,000,000
$10,000,000
$15,000,000
$20,000,000

Australia
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
TAPFIN
Adecco Solutions
Hays
KellyOCG
PRO Unlimited
Impellam Group
Allegis Group
For CWS Council

Internal Use Only
CDI
$0
$100,000,000 $200,000,000 $300,000,000 $400,000,000 $500,000,000 $600,000,000

Provade
3 Story Software
PRO Unlimited
IQNavigator
Beeline
Impellam Group
CDI
$0
$100,000,000
$200,000,000
$300,000,000
$400,000,000
$500,000,000

Austria
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
TAPFIN
Hays
$0
For CWS Council

Internal Use Only
$5,000,000
$10,000,000
$15,000,000
$20,000,000

Belgium
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
TAPFIN
KellyOCG
Adecco Solutions
ZeroChaos
Allegis Group
Hays
For CWS Council

Internal Use Only
USG People
$0
$50,000,000
$100,000,000 $150,000,000 $200,000,000 $250,000,000 $300,000,000
ZeroChaos
IQNavigator
Provade
$0
$20,000,000
$40,000,000
$60,000,000

Brazil
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
Adecco Solutions
KellyOCG
TAPFIN
PRO Unlimited
ZeroChaos
$0
For CWS Council

Internal Use Only
$5,000,000
$10,000,000 $15,000,000 $20,000,000 $25,000,000 $30,000,000 $35,000,000
IQNavigator
PRO Unlimited
ZeroChaos
$0
$20,000,000
$40,000,000
$60,000,000
$80,000,000

Canada
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
Adecco Solutions
Allegis Group
KellyOCG
Work Nexus
IQNavigator
CDI
TAPFIN
Contingent WF Sol.
ZeroChaos
PRO Unlimited
Beeline
nextSource
Yoh
Bartech
MSX International
For CWS Council

Internal Use Only
$0
$250,000,000
$500,000,000

IQNavigator
Beeline
Work Nexus
CDI
SimplicityVMS
ZeroChaos
Consol
PRO Unlimited
nextSource
Yoh
Provade
MSX International
$0
$500,000,000
$1,000,000,000
$1,500,000,000
$2,000,000,000

China (excluding Hong Kong)
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
PRO Unlimited
TAPFIN
KellyOCG
Allegis Group
$0
For CWS Council

Internal Use Only
$250,000,000
$500,000,000
PRO Unlimited
$0
$100,000,000
$200,000,000
$300,000,000
$400,000,000
$500,000,000

Czech Republic
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
TAPFIN
Hays
For CWS Council

Internal Use Only
$0
$1,000,000
$2,000,000
$3,000,000
$4,000,000
$5,000,000
$6,000,000
$7,000,000
Consol
Provade
$0
$1,000,000
$2,000,000
$3,000,000
$4,000,000
$5,000,000
$6,000,000

Denmark
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
ZeroChaos
TAPFIN
For CWS Council

Internal Use Only
$0
$40,000,000
$80,000,000
$120,000,000 $160,000,000
ZeroChaos
Provade
IQNavigator
$0
$40,000,000
$80,000,000
$120,000,000
$160,000,000

Finland
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
ZeroChaos
TAPFIN
$0
For CWS Council

Internal Use Only
$5,000,000
$10,000,000
$15,000,000
$20,000,000
$25,000,000
$30,000,000
$35,000,000
$40,000,000
$45,000,000
ZeroChaos
Provade
IQNavigator
$0
$5,000,000 $10,000,000 $15,000,000 $20,000,000 $25,000,000 $30,000,000 $35,000,000 $40,000,000 $45,000,000

France
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
Adecco Solutions
TAPFIN
Allegis Group
KellyOCG
PRO Unlimited
USG People
For CWS Council

Internal Use Only
$0
$500,000,000
$1,000,000,000
PIXID
USG People
IQNavigator
PRO Unlimited
Consol
$0
$500,000,000
$1,000,000,000
$1,500,000,000
$2,000,000,000
$2,500,000,000

Germany
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
Adecco Solutions
Hays
TAPFIN
MSX International
ZeroChaos
Allegis Group
PRO Unlimited
KellyOCG
nextSource
IQNavigator
For CWS Council

Internal Use Only
$0
$50,000,000
$100,000,000
$150,000,000
$200,000,000

MSX International
IQNavigator
Provade
ZeroChaos
3 Story Software
PRO Unlimited
nextSource
$0
$20,000,000
$40,000,000
$60,000,000
$80,000,000
$100,000,000

Hong Kong
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
PRO Unlimited
Adecco Solutions
Hays
TAPFIN
KellyOCG
$0
For CWS Council

Internal Use Only
$10,000,000
$20,000,000
$30,000,000
$40,000,000
PRO Unlimited
Provade
$0
$10,000,000
$20,000,000
$30,000,000
$40,000,000

India
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
Adecco Solutions
Allegis Group
Beeline
IQNavigator
nextSource
PRO Unlimited
Bartech
DCR Workforce
ZeroChaos
TAPFIN
Acro Service Corp.
KellyOCG
For CWS Council

Internal Use Only
$0
$400,000,000
$800,000,000
$1,200,000,000

IQNavigator
Beeline
nextSource
PRO Unlimited
DCR Workforce
ZeroChaos
Provade
Acro Service Corp.
Consol
$0
$200,000,000
$400,000,000
$600,000,000
$800,000,000
$1,000,000,000

Ireland
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
Allegis Group
Adecco Solutions
KellyOCG
TAPFIN
Hays
IQNavigator
ZeroChaos
Impellam Group
$0
For CWS Council

Internal Use Only
$20,000,000
$40,000,000
$60,000,000
$80,000,000
$100,000,000
$120,000,000
$140,000,000
IQNavigator
Beeline
Provade
ZeroChaos
Impellam Group
$0
$10,000,000
$20,000,000
$30,000,000
$40,000,000

Israel
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
TAPFIN
nextSource
IQNavigator
$0
For CWS Council

Internal Use Only
$30,000,000
$60,000,000
$90,000,000
nextSource
IQNavigator
Provade
$0
$20,000,000
$40,000,000
$60,000,000

Italy
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
TAPFIN
Adecco Solutions
Allegis Group
$0
For CWS Council

Internal Use Only
$25,000,000
$50,000,000
$75,000,000
IQNavigator
$0
$25,000,000
$50,000,000
$75,000,000
$100,000,000

Japan
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
Advantage xPO*
PRO Unlimited
TAPFIN
Adecco Solutions
For CWS Council

Internal Use Only
KellyOCG
$0
*2010 Spend
$200,000,000
$400,000,000
$600,000,000
$800,000,000
PRO Unlimited
$0
$50,000,000
$100,000,000
$150,000,000

Luxembourg
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
TAPFIN
Allegis Group
For CWS Council

Internal Use Only
$0
$25,000,000
$50,000,000

Malaysia
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
KellyOCG
TAPFIN
For CWS Council

Internal Use Only
$0
$25,000,000
$50,000,000
$75,000,000
$100,000,000
IQNavigator
Consol
Provade
$0
$25,000,000
$50,000,000
$75,000,000
$100,000,000

Mexico
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
TAPFIN
nextSource
Bartech
Beeline
PRO Unlimited
$0
For CWS Council

Internal Use Only
$25,000,000
$50,000,000
Provade
nextSource
Beeline
PRO Unlimited
$0
$10,000,000
$20,000,000
$30,000,000
$40,000,000
$50,000,000

The Netherlands
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
TAPFIN
Adecco Solutions
ZeroChaos
USG People
KellyOCG
Hays
PRO Unlimited
For CWS Council

Internal Use Only
$0
$200,000,000
$400,000,000
$600,000,000
$800,000,000
IQNavigator
Netive VMS
Provade
ZeroChaos
PRO Unlimited
$0
$200,000,000
$400,000,000
$600,000,000
$800,000,000
$1,000,000,000

New Zealand
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
Hays
TAPFIN
$0
For CWS Council

Internal Use Only
$5,000,000
$10,000,000
$15,000,000
$20,000,000

Norway
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
ZeroChaos
TAPFIN
$0
For CWS Council

Internal Use Only
$10,000,000
$20,000,000
$30,000,000
$40,000,000
ZeroChaos
IQNavigator
$0
$10,000,000
$20,000,000
$30,000,000
$40,000,000

The Philippines
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
IQNavigator
$0
For CWS Council

Internal Use Only
$5,000,000
$10,000,000
$15,000,000
$20,000,000

Poland
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
Randstad
Sourceright
ZeroChaos
TAPFIN
$0
For CWS Council

Internal Use Only
$20,000,000
$40,000,000
$60,000,000
$80,000,000
ZeroChaos
IQNavigator
Provade
$0
$10,000,000
$20,000,000
$30,000,000
$40,000,000

Portugal
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
Randstad
Sourceright
TAPFIN
$0
For CWS Council

Internal Use Only
$10,000,000
$20,000,000
$30,000,000
$40,000,000

Puerto Rico
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
nextSource
TAPFIN
KellyOCG
For CWS Council

Internal Use Only
$0
$5,000,000
$10,000,000
$15,000,000
$20,000,000
$25,000,000
$30,000,000
nextSource
$0
$10,000,000
$20,000,000
$30,000,000

Singapore
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
KellyOCG
Adecco Solutions
PRO Unlimited
Hays
Allegis Group
TAPFIN
For CWS Council

Internal Use Only
$0
$20,000,000
$40,000,000
$60,000,000
$80,000,000

PRO Unlimited
IQNavigator
Beeline
Consol
Provade
$0
$10,000,000
$20,000,000
$30,000,000
$40,000,000

Slovakia
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
TAPFIN
For CWS Council

Internal Use Only
IQNavigator
$0
$5,000,000
$10,000,000
$15,000,000
$10,000,000
$15,000,000
Provade
Consol
IQNavigator
$0
$5,000,000
$20,000,000

South Korea
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
PRO Unlimited
TAPFIN
Adecco Solutions
KellyOCG
$0
For CWS Council

Internal Use Only
$5,000,000
$10,000,000
$15,000,000
$20,000,000
PRO Unlimited
IQNavigator
$0
$5,000,000
$10,000,000
$15,000,000
$20,000,000

Spain
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
Adecco Solutions
TAPFIN
For CWS Council

Internal Use Only
Impellam Group
$0
$50,000,000
$100,000,000 $150,000,000 $200,000,000
IQNavigator
Impellam Group
$0
$25,000,000
$50,000,000
$75,000,000

Sweden
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
ZeroChaos
MSX International
For CWS Council

Internal Use Only
TAPFIN
$0
$250,000,000
$500,000,000
ZeroChaos
MSX International
Provade
IQNavigator
$0
$100,000,000
$200,000,000
$300,000,000
$400,000,000
$500,000,000

Switzerland
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
KellyOCG
Impellam Group
TAPFIN
Hays
For CWS Council

Internal Use Only
PRO Unlimited
Allegis Group
$0
$50,000,000 $100,000,000 $150,000,000 $200,000,000 $250,000,000
Impellam Group
Provade
IQNavigator
PRO Unlimited
$0
$5,000,000
$10,000,000
$15,000,000
$20,000,000

Taiwan
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
PRO Unlimited
TAPFIN
$0
For CWS Council

Internal Use Only
$10,000,000
$20,000,000
$30,000,000
$40,000,000
PRO Unlimited
$0
$5,000,000
$10,000,000
$15,000,000
$20,000,000
$25,000,000
$30,000,000
$35,000,000

Thailand
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
TAPFIN
$0
For CWS Council

Internal Use Only
$5,000,000
$10,000,000
$15,000,000

U.K.
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
Hays
Impellam Group
Adecco Solutions
TAPFIN
Allegis Group
KellyOCG
PRO Unlimited
Bartech
MSX International
IQNavigator
Beeline
nextSource
CDI
Work Nexus
For CWS Council

Internal Use Only
$0
$500,000,000
$1,000,000,000
$1,500,000,000

IQNavigator
Impellam Group
3 Story Software
Beeline
PRO Unlimited
MSX International
Consol
nextSource
CDI
Provade
Work Nexus
$0
$200,000,000
$400,000,000
$600,000,000
$800,000,000
$1,000,000,000
$1,200,000,000
$1,400,000,000

U.S.
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
Allegis Group
Beeline
Adecco Solutions
TAPFIN
IQNavigator
KellyOCG
PRO Unlimited
ZeroChaos
Bartech
Impellam Group
nextSource
Aerotek
CDI
DCR Workforce
Hays
Acro Service Corp.
MSX International
Work Nexus
Yoh
AMN Healthcare
Elevated Resources
Populus Group
Cross Country
Contingent WF Sol.
For CWS Council

Internal Use Only
$0
$1,000,000,000
$2,000,000,000
$3,000,000,000
$4,000,000,000
$5,000,000,000

U.S. (cont.)
Legend
Temp/Contract Spend
SOW Spend
Outsourced Spend
Beeline
IQNavigator
PRO Unlimited
ZeroChaos
Econometrix
Consol
Provade
Impellam Group
nextSource
CDI
DCR Workforce
Work Nexus
Acro Service Corp.
MSX International
Yoh
3 Story Software
AMN Healthcare
Elevated Resources
SimplicityVMS
For CWS Council

Internal Use Only
$0
$3,000,000,000
$6,000,000,000
$9,000,000,000
Appendix A: Survey Respondent Profiles

While this report was in no way underwritten or sponsored by any provider, supplier participation nonetheless represents a significant investment. It takes
anywhere from 40 to 200 hours for each respondent to gather the requisite data elements and report them in the format required.
In return for this effort, and in order to enable readers of this report to contact the VMS/MSP companies directly, we offered all participants in our survey the
opportunity to provide short profiles of their companies. The information presented here was submitted by the providers and with the exception of editing
as needed for grammar, length and consistency were not altered or amended by us. Staffing Industry Analysts does not warrant the validity of the vendorprovided information in these profiles.
Each company profile also contains its own spider graph. As part of this years landscape report, we were interested in measuring how survey participants
perceive their organizations and how they may choose to present their brands to the market. This consideration is critical because client culture, as well as
provider culture, is truly a make or break proposition for many programs. Its not uncommon for MSP or VMS arrangements to fail simply on the basis of lack of
cultural fit.
With this in mind, respondents to the landscape survey were asked to quantify what percentage of the value proposition appeals to one of six core client groups:
procurement, HR, IT, operations, finance, or other. The results are reflected in each companys spider graph. Though we acknowledge these graphs measure
only a small piece of overall cultural fit, the information should nevertheless be useful for companies engaging a new provider.
For CWS Council

Internal Use Only
The following company profiles are in alphabetical order.
110

Description
We are a Software as a Service (SaaS)
company, originating in the US. We are a
wholly owned subsidiary of Hays, giving us a
true global reach in the Vendor Management
and Contingent Workforce arena.
Other
50%
40%
30%
20%
10%
0%
HR
Procurement
We provide a cloud-based software

IT
Operations
application to customers around the world
who want to effectively manage their
Finance
contingent workforce supply chain and
streamline their recruitment. The software
provides managers knowledge analytics and real-time information for making better
decisions which saves money and time. The software provides a single control point
to manage cost, quality, and risk.
Company name
3 Story Software LLC
Corporate parent/ownership
Hays plc (HAS-LONDON)
Corporate HQ
63 Bridge Street, New Milford, CT, USA
Contact phone/name
860-946-8340
Company Focus
For CWS Council

Internal Use Only
Service offerings and brands

Under the 3 Story Software brand we offer a talent acquisition platform which
supports MSPs, RPOs and client-run talent acquisition.
Web address
www.3storysoftware.com
Key executives
Tim Cook. Group Digital & Innovation Director
Darren Reid, CEO
Christian Sauer, CTO
Bradley Pierson, COO
Countries with active clients
5
Industry experience
Pharmaceutical, Financial Services, IT Services, Apparel, Government,
Entertainment, Telecom, Utilities

Description
Company Focus
Acro Service Corp. has 30 years experience
HR
50%
in providing contract and temporary staffing
40%
services as well as VMS/MSP services to
30%
Other
Procurement
20%
a variety of commercial and government
10%
clients. Acro is 100% minority owned and
0%
operated and has active clients in virtually
IT
Operations
all industries including manufacturing,
utility, automotive, oil and gas, aerospace,
Finance
entertainment, healthcare and others, as well
as numerous state and federal government
entities. Acro has 28 offices across the U.S.,
and five international offices in Europe and India. Acro has extensive experience in
the staffing industry including the provision of temporary resources and managed
staffing services in all labor categories including light industrial/manufacturing,
professional, technical, administrative/clerical, scientific and others.
Company name
Acro Service Corp.
Private
Corporate HQ
Livonia, MI
Contact phone/name
734-542-4318
For CWS Council

Internal Use Only
Web address
www.acrocorp.com, www.xrmsolutions.com
Acros MSP/VMS offerings are provided under the XRMSM Solutions brand and
include:
Key executives
Ron Shahani, President
Rick Faber, Executive VP
RV Rao, Division President
Kent Statsny, MSP Director
VMS market name
XRM Solutions Inc.
Managed service provider (MSP) services

Vendor management system (VMS) under the brand XRMSM System
Professional payroll services
Risk mitigation independent contractor validation
Talent retention management
Recruitment process Outsourcing (RPO)

4
Industry experience
Defence, Aerospace, Utilities, Manufacturing, Automotive, Government, Consumer
Diversity (WMBE) experience
Minority Owned and Operated
NMSDC Corporate Plus Member

Description
Company name
Adecco Solutions Inc.
Adecco S.A. SIX Swiss Exchange: ADEN; Euronext: ADE
Corporate HQ
U.S.: 175 Broad Hollow Rd., Melville, NY 11747
Switzerland: Sgereistrasse 10, P.O. Box, Glattbrugg, Switzerland CH- 8152
Contact phone/name
770-225-3080 / Terri Manley
Company Focus
HR
Adecco Solutions partners with
50%
organizations to develop workforce
40%
30%
Other
Procurement
strategies and manage outsourced talent
20%
supply chain. With $8.571 billion in managed
10%
0%
spend utilizing our network of more than 500
suppliers, we serve clients across financial
IT
Operations
services, technology, life science and energy
sectors. Globally, Adecco Solutions optimizes
Finance
workforce programs including contingent
labor, SOW, independent contractor
management, payrolling, and consulting. We deploy a disciplined approach to
implement delivery models partnering with leading VMS providers to enable our
business processes. Managing MSP programs in more than 77 countries, we offer
consulting expertise focused on speed, quality, cost and compliance and support our
clients desired state of talent equilibrium.
For CWS Council

Internal Use Only
Web address
www.adeccosolutions.com
Key executives
Steven Hinckley, President & COO, Adecco Solutions Global
Lori Hock, President, MSP Solutions North America
Michel Stokvis, President, MSP Solutions EMEA
Neil Jones, President, MSP Solutions Asia Pacific
Michael Beygelman, President, RPO Adecco Solutions Global
MSP Solutions Provides an end-to-end global solution that addresses a

comprehensive range of human capital needs. Our programs allow our customers the
visibility they need for supply and demand planning of total workforce.
RPO Solutions Offers a full service, full lifecycle recruitment process outsourcing
with capabilities that provide everything from brand development through
on-boarding.
MSP market name

Adecco Solutions Inc.
77
Industry experience
More than 15 years
Yes

Company Focus
Other
Company name
Aerotek
For CWS Council

Internal Use Only
Contact phone/name
410-694-5478 / Kerry Anderson, Market Research Manager
Industry experience
Automotive, aerospace/defense, architecture, aviation, clinical research,
construction management, electronics, energy, engineering, environmental, financial
services, food & beverage, geotechnical & field services, government, healthcare,
insurance services, logistics/distribution, manufacturing, medical device, science &
laboratory and transportation
Description
Aerotek Inc. is a leading provider of technical, professional and industrial staffing
services and managed services programs.
Aerotek is an operating company of Allegis Group Inc., the largest staffing company
in the United States. Aerotek operates an international network of more than 200
non-franchised offices.
Procurement
Operations
Finance
Corporate HQ
Hanover, MD (Global HQ); Winnersh, UK (EU HQ); Toronto, Canada (Canada HQ);
Bangalore, India (India HQ)
Key executives
Todd Mohr, CEO
Tom Kelly, CFO
HR
IT
Private U.S.-Owned
Web address
www.aerotek.com
50%
40%
30%
20%
10%
0%

alternatives, industry best practices,
and access to the best talent. Combining
innovative talent procurement technologies
with experienced managed service
professionals and a robust suite of total
workforce solutions, we maximize the value
of our customers workforce, decreasing
liability and overhead associated with human
capital management. Agile1 manages the
complexities of todays global workforce by
streamlining all components of contingent
and direct labor. Workforce challenges.
Solved.
Company name
Agile1
The Act1 Group Inc.
Corporate HQ
Torrance, CA
Web address
www.agile-1.com
Company Focus
Other
50%
40%
30%
20%
10%
0%
HR
IT
Procurement
Operations
Finance
For CWS Council

Internal Use Only
AllSourceMSP - A dedicated program that develops, manages, and drives visibility

into a customers workforce practices.
Key executives
Janice Bryant Howroyd, CEO
Peter Carvalho, President
Stacie Habegger, Chief Sales Officer
AllSourceRPO Scalable recruitment outsourcing services.
MSP market name

AllsourceMSP
AllSourceALUMNI Identifies, engages and maintains relationships with an

organizations retirees, former employees or contractors.
VMS market name

AccelerationVMS
AllSourcePPS A payrolling solution that enables employers to leverage the skills

of pre-identified workers as a strategic component of the contingent workforce
program.
AllSourceWCS Workforce consulting solution that evaluates an organizations

current structure, capabilities, and implements a focused human capital strategy
aligning business objectives.
AccelerationVMS Agile1s proprietary vendor management system that
streamlines the procurement and management of talent across an organization.

North America, Europe, Latin America, Asia, India
Industry experience
More than 40 years
AccelerationSOW Manages Requests for Proposals (RFPs), Statement of Work

(SOW) design and distribution, and facilitates online auctions for consulting and
outsourced services engagements.

Minority owned; The company is also a certified WMBE by NMSDC and WBENC
AccelerationICC Standardizes the assessment and evaluation of Independent

Contractor Compliance (ICC) classification by mitigating IRS penalties, back taxes
and civil litigation surrounding misclassification.
Description
Agile1s consultative approach solves workforce challenges for our customers
by delivering cost savings, risk mitigation, vendor management, employment
AccelerationATS Online technology that manages the process of attracting,

screening and hiring full time talent.

Description
Company Focus
The largest managed service provider in
HR
50%
North America with three primary offerings
40%
that include managed services, which address
30%
Other
Procurement
20%
SOW needs and contract (or contingent)
10%
labor; recruitment process outsourcing,
0%
addressing the acquisition of permanent or
IT
Operations
direct hires; and consulting services, which is
designed to meet various complex workforce
Finance
management needs. We have also built a
reputation in executive search by delivering
talent that matches both the tangible skills
and intangible cultural fit that our clients need to succeed. We take great pride in the
unique approaches we have developed to seek out and bring the most talented and
motivated individuals to our client companies.
Company name
Allegis Group Services
Allegis Group Inc.
Corporate HQ
Hanover, MD
Contact phone/name
877-247-4426
For CWS Council

Internal Use Only
Allegis PartnerExecutive Search and Advisory Services
Allegis Group ServicesMSP/RPO
Web address
www.allegisgroupservices.com
Key executives
Chad Lane, President

41
Industry experience
Technology, finance, insurance, manufacturing, retail, healthcare, transportation,
logistics, energy, utilities, aviation
Experienced

Reference clients
Kaiser Permanente, MedStar Health, New
York Presbyterian Hospitals, Providence
Healthcare, Radys Childrens Hospital, Scott
& White Healthcare, Stanford Health &
Clinics, Yale New Haven Healthcare
Company name
AMN Healthcare Inc.

United States
AMN Healthcare Inc. NYSE: AHS
Company Focus
Other
50%
40%
30%
20%
10%
0%
HR
IT
Procurement
Operations
Finance
Corporate HQ
12400 High Bluff Dr., San Diego, CA 92130
Contact phone/name
858-792-0711 / Will Morse
Industry experience
10 years MSP, 27 years staffing
AMN has contracts with several clients, including the Department of Veterans
Affairs, that require us to provide a plan for increasing utilization of diverse suppliers.
AMN works closely with many firms that meet the criteria and encourages their
participation in our MSP programs across the country.
For CWS Council

Internal Use Only
Web address
www.amnhealthcare.com
Key executives
Susan R. Salka, President, CEO and Director
Brian Scott, CFO, CAO and Treasurer
Bob Livonius, President, Strategic Workforce Solutions
Ralph S. Henderson, President, Nurse/Allied Division and RPO
Marcia R. Faller, Chief Clinical Officer & EVP, Operations
Bruce R. Carothers, SVP, CTO
Becky Kahn, SVP, Clients Sales and Account Management
Will Morse, VP, Strategic Workforce Solutions
Kelly Mahannah, VP, MSP Implementation
MSP market name
AMN Healthcare Strategic Workforce Solutions
VMS market name
SingleSource
Description
AMN Healthcare Services Inc. is the nations innovator in healthcare workforce
solutions, including managed services programs, recruitment process outsourcing
solutions, recruitment and placement of healthcare professionals into temporary and
permanent positions, and consulting services. Clients include acute-care hospitals,
government facilities, community health centers and clinics, physician practice
groups, and a host of other healthcare settings. AMN achieves unparalleled access to
quality healthcare talent through its innovative recruitment strategies and breadth of
compelling career-building opportunities offered to healthcare professionals.
AMNs Workforce Solutions include: managed services programs (MSP), recruitment
process outsourcing, electronic health records conversion support and vendor-onpremises programs. Our staffing solutions include travel nursing, locum tenens
(physician staffing), per diem nursing, allied travel, pharmacy staffing, rapid response
nursing, international nursing and physician perm placement. We also provide
home health, specialty job board and education services. Our Brands include AMN
Healthcare, StaffCare, Merritt Hawkins and NurseFinders.

Description
Bartech is an industry-leading professional
services firm delivering workforce and
enterprise staffing solutions to Global
500 firms. Managing more than 25,000
daily work assignment and $2 billion in
annualized spend, Bartech helps clients
improve their market position through
greater efficiency, transparency and reduced
operational risks. With a 35 year proven
track record, Bartech continues to receive
top industry recognition for its global
solutions.
Company name
Bartech
The Bartech Group Inc., Private US-owned
Corporate HQ
17199 North Laurel Park Dr., Ste. 224, Livonia, MI 48152
Contact phone/name
734-953-5050
Company Focus
Other
50%
40%
30%
20%
10%
0%
HR
IT
Procurement
Operations
Finance
For CWS Council

Internal Use Only
Bartech has four service lines: Workforce Management, Staff Augmentation, Business
Processing Outsourcing, Consulting.
Web address
www.bartechgroup.com
Key executives
David W. Barfield, CEO
Thomas Shea, Chief Administrative Officer
Brian Salkowski, Sr. VP, Managed Solutions
Penny Queller, SVP, Global Solutions
MSP market name

Bartech Workforce Management Solutions (BWM)
7
Industry experience
Pharmaceutical, healthcare, insurance, financial, telecommunications, technology,
energy, automotive and manufacturing.
The Bartech Group is a certified, minority-controlled company and has Corporate
Plus designation from the National Minority Supplier Development Council
(NMSDC).

Industry experience
Financial services, technology, consumer
goods, pharmaceutical, insurance, oil and
gas, manufacturing, energy, healthcare
Company name
Beeline
Adecco Group SWX Europe: ADEN; Bloomberg and Reuters: ADEN.VX
Corporate HQ
Jacksonville, FL
Contact phone/name
904-527-5738
Web address
beeline.com
Company Focus
Other
50%
40%
30%
20%
10%
0%
HR
Procurement
Description
Headquartered in Jacksonville, Florida, with
IT
Operations
offices worldwide, Beeline is the market
leader in flexible workforce solutions,
Finance
managing active contractors and contingent
and project-based labor spend. Size, stability
and expertise have put Beeline on top in a
field of growing importance. Through Beelines ever-expanding global network of
local knowledge, we have the tools to partner with you anywhere in the world.
For CWS Council

Internal Use Only
Key executives
Doug Leeby, President
Michael Wacholz, COO
Sean Paley, CIO
Ron Litton, SVP, Sales
Raluca Thiers, CFO
Colleen Tiner, VP Product Management
Bronwen Fitzroy-Ezzy, EVP, AsiaPac Region (Singapore)
Manuel Roger, SVP, International Product Management (Zurich)
Alastair Dobson, Managing Director, EMEA Region (London)
MSP market name
Beeline Managed Services
Beelines Software-as-a-Service solutions address all aspects procuring,

sourcing, and invoicing for the flexible workforce: including vendor management
software (VMS), services procurement, outsourced workers, SmartView Analytics,
SmartRate rate intelligence, vendor compliance software (VCS), and supplier
solutions.
Beelines Managed Services (MSP) is a vendor-neutral managed services offering
that perfectly complements Beelines software solutions. Our managed services team
has the industrys most knowledgeable experts in Beelines technology solutions,
providing strategic and operational services related to technology management,
cost savings, competitive sourcing, risk mitigation, supplier management, change
management, and process management.
Beelines Professional Services is a specialized service offering to help our clients
realize the full potential of the flexible workforce program (whether the MSP is
Beeline, a third-party, or an internal vendor management office). Services include
custom analytic services, advisory services (program maturity assessments, cost
savings assessments), change management strategies, contract management, custom
training, market analytics, rapid business assessment, business case development,
and rate card analysis.
VMS market name

Beeline VMS
23

More than 25 years of diversity experience.
Description
CDI is a professional services company that
offers Fortune 1000 clients a cost-effective,
single-source provider of high-value
engineering and information technology
outsourcing solutions and professional
staffing. With more than 50 years in the
industry, CDI has the expertise, speed and
scale to help clients achieve a faster and
higher return on capital investment.
Company name
CDI Professional Staffing Services
CDI Corp. NYSE: CDI
Corporate HQ
1717 Arch St., Philadelphia, PA 19103
Contact phone/name
215-569-2200
Web address
www.cdicorp.com
Company Focus
Other
50%
40%
30%
20%
10%
0%
HR
IT
Procurement
Operations
Finance
For CWS Council

Internal Use Only
C
DI Engineering Solutions a provider of high-value engineering outsourcing,
project management and professional services to clients in the Aerospace,
Infrastructure, Life Sciences, Process & Industrial and Government Services sectors
Key executives
Paulett Eberhart, President and CEO
Robert Larney, EVP and CFO
Robert Giorgio, EVP, Global Engineering Technology Solutions
Eric Moorehead, President, Americas
Robert Romaine, President, Management Recruiters International Inc.(MRI)
Greg Thullner, Sr. VP and President, CDI Professional Staffing Solutions
MSP market name
CDI Professional Staffing Solutions
C
DI IT Solutions a provider of information technology staffing, consulting and
project outsourcing
A
ndersElite Limited a professional staffing and services firm focusing on the
construction and engineering markets in the United Kingdom and Australia
M
RINetwork - one of the worlds largest executive search and recruitment
organizations with more than 800 offices in more than 37 countries
C
DI-Talent Management recruitment process outsourcing, staffing solutions
and managed services of contingent labor including vendor administration and
management
All of these services and solutions can be customized.
VMS market name

Liquid Medium
5
Industry experience
More than 20 years MSP/VMS, More than 60 years staffing

Company Focus
ProcureStaff Technologies cultivates
HR
50%
relationships with key organizations that
40%
represent an array of diverse demographics
30%
Other
Procurement
20%
in our communities. In particular, we
10%
maintain an active relationship with two
0%
diversity partners, Vision IT and Choice
IT
Operations
Workforce Solutions, in support of existing
client programs. We are sensitive to our
Finance
clients requirements to meet diversity
goals and recognize diversity as a critical
differentiator in the global marketplace. As
such, we are highly adept in this area, and we have built the framework and tools to
help clients achieve their business objectives.
Company name
ProcureStaff Technologies
Volt Information Sciences (OTC: VISI)
Corporate HQ
1065 Ave. of the Americas
New York, NY 10018
Contact phone/name
866-491-1795
Web address
www.consolvms.com
Description
ProcureStaff Technologies, a subsidiary of Volt Information Sciences Inc., is the
industry leader in enterprise human capital management technologies, delivering
innovation through a single platform, Consol Vendor Management System (VMS) for
procurement and workforce management.
For CWS Council

Internal Use Only
Robust, fully scalable and easily configurable, the cloud-based VMS integrates
seamlessly with existing enterprise resource management (ERP) software such as
Ariba, Oracle and SAP. It redefines the VMS market by being a collaborative tool
that fosters visibility and enterprise management of contingent labor, Statement
of Work (SOW) and complex services spend. Consol aggregates spend globally to
create maximum visibility, promote optimized supplier relationships and recognize
organizational efficiencies. Through an innovative approach to collaboration,
transactional processing and data analysis, Consol features a simplified and intuitive
interface that brings services procurement delivery networks together to work
efficiently. Its award-winning analytics capabilities facilitate self-service, drillable
reports for increased decision-making power and program optimization.
Key executives
Jim Boone, President & CEO
Mark Wolfe, Sr. VP, Business Development & Delivery
Carolyn Nolan, Sr. VP, Strategic Marketing
Jason Ramsey, CTO
Erin Moore, VP, Product Strategy & Solutions
VMS market name
Consol
15
Industry experience
Banking, finance, insurance, pharmaceuticals, aerospace & defense, scientific,
manufacturing, mining and resources, telecommunications, information technology,
transportation, utilities, food & beverage, consumer products
ProcureStaff Technologies backs Consol and its other solutions with highly skilled
customer service support teams that remain in place from implementation through
the life of each program. The companys approach is to make every customer feel like
the most important, regardless of their size or scope.
Consol Vendor Management System
Company name
Contingent Workforce Solutions
Corporate HQ
2430 Meadowpine Blvd., Suite 101, Mississauga, ON, L5N 6S2, Canada
Contact phone/name
416-642-9126
Web address
www.contingentworkforcesolutions.com
Description
Contingent Workforce Solutions is a thought
leader in Contract Workforce Management.
As a pioneer in the industry, CWS offers a
fully integrated approach to helping clients
manage their contract workers. Through its
Independent Contractor Engagement and
Payrolling Service, Niche MSP Services and
newly launched SimplicityVMS technology,
CWS is a one-stop shop in helping clients of
all sizes manage their contract workforce.
Company Focus
Other
MSP market name

Contingent Workforce Solutions Inc.
Procurement
Operations
Finance
As the fastest-growing contingent workforce management provider on the market,

CWS has attracted a very impressive list of clients including: Deloitte, Cap Gemini,
TD Bank, CIBC, BMO Financial, TAPFIN, Amex, Davis & Henderson, Alcatel Lucent,
Nokia Siemens, Alberta Electrical Systems Operator, Enerflex/Toromont, Enbridge,
Bantrel, Worley Parsons, Sobeys, Winners, Global Payments, Husky Injections, GE,
Ingenico, Agrium, and Trican Drilling.
Contingent Workforce Solutions has three main lines of business: Independent
Contractor Engagement and Payrolling services, Advisory/Consulting services and
MSP Program Management services.

3
Industry experience
45+ years of cumulated experience
HR
IT
For CWS Council

Internal Use Only
Key executives
Jeff Nugent, President & Managing Director
Andrew Edwards, Director of Finance
50%
40%
30%
20%
10%
0%
Contact phone/name
561-237-6208 / Austin Trentham
Description
Company Focus
We are a diversified leader in healthcare
HR
50%
staffing services offering an extensive
40%
suite of staffing and outsourcing services
30%
Other
Procurement
20%
to the healthcare market. We report our
10%
financial results according to four business
0%
segments: (1) nurse and allied staffing, (2)
IT
Operations
physician staffing, (3) clinical trial services
and (4) other human capital management
Finance
services. We believe we are one of the top
two providers of nurse and allied staffing
services and one of the top four providers of
temporary physician staffing (locum tenens) services, as well as a leading provider
of clinical trial staffing services, retained physician search services and educational
seminars specifically for the healthcare marketplace.
Web address
www.crosscountrystaffing.com

Cross Country Staffing, Novapro, CRU48, Medstaff
Company name
Cross Country Staffing Inc.
Cross Country Healthcare NASD: CCRN
Corporate HQ
Boca Raton, FL
For CWS Council

Internal Use Only
Key executives
Joe Boshart, President and CEO
Emil Hensel, CFO
Vickie Anenberg, President, Cross Country Staffing
Jonathan Ward, Chief Strategy & Marketing Officer
Reference clients
Cedar Sinai, Seton, John Muir, Dartmouth Hitchcock, Providence Health & Services
United States
Industry experience
25 years

Extensive
Company Focus
50%
40%
30%
20%
10%
0%
Description
Other
Procurement
DCRs powerful combination of managed
staffing provider services and our vendor
management system, Smart Track, is trusted
IT
Operations
by Fortune 500 companies for their expertise
in setting human capital process supply
Finance
chains for the contingent workforce. We
work ceaselessly to mitigate and resolve all
concerns around costs, results and risks in
managing the contingent workforce. Our MSP implementation methodology focuses
on constantly improving processes to achieve maximum efficiencies and minimal
risk. We have a guaranteed cost savings model that brings in hard cost savings
combined with quantified soft cost savings. Smart Track provides process automation
along with analytics that enables strategic decision making.
Company name
DCR Workforce Inc.
Corporate HQ
Boca Raton, FL
Contact phone/name
561-998-3737 ext. 127 / Naveen Dua
Web address
www.dcrworkforce.com
For CWS Council

Internal Use Only
Key executives
Naveen Dua, Co-founder and CEO
Ammu Warrier, Co-founder and President
Chris Mortonson, EVP, Global Sales
Tim Holland, Sr. VP, Business Development
MSP Solutions/Services Provides an end-to-end complete solution that delivers a

comprehensive range of human capital needs. Our implementation methodology and
services allow our customers the visibility and compliance they need for workforce
planning and delivery.
VMS market name

Smart Track, version 4.90

3
Industry experience
Aerospace, IR, Engineering, Manufacturing , Banking, Defense, IT, Retail, Life
Sciences
HR
Smart Track VMS offers a customizable suite of VMS products for workforce
acquisition, statement of work projects and management of contingent workers,
independent contractors, alumni & works study programs. This highly customized,
configurable and cloud integrated product provides real-time actionable data and a
proven procurement platform that delivers quantifiable, result driven actionable data
and decision making capabilities.

to the procurement, selection and tracking
of their contingent labor. As a result our
clients are able to manage their contingent
spend and address the critical issues of:
supplier management, lifecycle tracking,
co-employment, performance, and time &
expense tracking and billing.
Company name
Elevated Resources Inc.
Elevated Resources Inc. Privately Held
Company Focus
Other
50%
40%
30%
20%
10%
0%
HR
IT
Procurement
Operations

Finance
Corporate HQ
Newport Beach, CA
Managed Service Programs (MSP) where

we manage the entire procure to pay
process of a clients subcontractor base
Contact phone/name
949-468-5244 / Robert Morris, CEO
Vendor Management System (eVMS) a SaaS-based system for organizations to

manage their contract and hourly employees and vendors.
For CWS Council

Internal Use Only
Professional Payrolling We assume the payrolling functions of our clients project

based employees and become the employer of record.
Web address
www.elevatedresources.com
VirtualBench program enables clients to retain valuable connections with the

freelance talent pools with affinity programs and outreach.
Key executives
Robert Morris, CEO
Bruce Ferguson, SVP, Sales
Joanne Murphy, VP, Client Services
Nambi Bala, Director, Software Systems
MSP market name
Elevated Resources
Risk Mitigation & Compliance Consulting we help our clients manage this risk
with industry best practices and training.
VMS market name

eVMS
3
Industry experience
10 years
Description
Elevated Resources provides customized contingent workforce management
solutions and strategies that enable a company to effectively manage issues related

Description
Company Focus
Fieldglass Inc. provides the leading SaaS
HR
50%
platform to procure and manage contingent
40%
workers, services such as Statement of
30%
Other
Procurement
20%
Work projects, independent contractors,
10%
and specialized talent pools. The highly
0%
configurable product suite provides
IT
Operations
transparency into the entire workforce
and helps companies optimize program
Finance
performance and make more strategic labor
decisions. Backed by proven experience
and the industrys largest customer base,
Fieldglass serves Global 2000 firms in nearly 80 countries. Customers such as
Johnson & Johnson, Monsanto, Rio Tinto, salesforce.com and GlaxoSmithKline
realize greater efficiencies, control spend, improve quality and enforce compliance.
Company name
Fieldglass Inc.
Corporate HQ
125 S Wacker Dr., Ste. 2400
Chicago, IL 60606
Contact phone/name
312-375-8375 / Anna Burke
Web address
www.fieldglass.com
For CWS Council

Internal Use Only
Fieldglass
Key executives
Jai Shekhawat, Co-Founder & CEO
Sean Chou, CTO
Rob Brimm, EVP, Global Sales
John Jennings, CFO
Vish Baliga, SVP, Technology
Mikael Lindmark, VP, EMEA
VMS market name
Fieldglass, March 2011
76
Industry experience
Experience serving all major industries
Supporting multiple customers with WMBE programs

Industry experience
Accountancy & finance, financial services,
construction & property, health & social,
information technology, human resources,
life sciences, legal, sales & marketing,
office professionals, banking & capital
markets, energy, oil & gas, contact centres,
purchasing, education, retail, engineering
& manufacturing, resources & mining,
executive, telecoms
Company name
Hays
Wholly owned subsidiary of Hays Plc LSE: HAS
Corporate HQ
250 Euston Road, London. NW1 2AF
Other
50%
40%
30%
20%
10%
0%
HR
IT
Procurement
Operations
Finance

Having a diverse recruitment strategy is essential to many institutions. Hays has
successfully developed sourcing techniques that proactively encourage applications
of diverse ranges of candidates for all its clients roles. These techniques often involve
working with key diversity organizations or tailoring direct sourcing strategies with
diversity in mind. Our approach to best practice diversity employment through our
UBS MSP was short-listed for the National Outsourcing Awards Best Public Sector
Outsourcing Project and received a nomination for the Government Business Award
for Workforce Training & Development.
Contact phone/name
00-44-207-630-4406 / Simon Lythgoe
Web address
www.hays.com
Company Focus
For CWS Council

Internal Use Only
Key executives
Alistair Cox, CEO
Steve Weston, Global Head of Corporate Accounts
Robert Moffat, Head of Solutions
Description
Hays provides award-winning HR solutions, which are proven to reduce time and
costs, safeguard against risk and improve compliance for many of the worlds leading
organizations. Whether the requirement is for full recruitment process outsourcing
(RPO), temporary workforce management, or just a part of the process, Hays has the
solution.
MSP market name

Hays Experts in Resource Management
VMS market name and latest version

3 Story Software
Reference clients
Santander, UBS, AstraZeneca, Virgin Media, Bank of America Merrill Lynch,
Computacenter

RPO, MSP, Blended Solutions, VMS (3SS), Managed PSL, Talent Capability
Benchmarking, Talent Acquisition, Succession Planning, Workforce Mobility,
Assessment and Selection Management, Talent Pooling, Supply Chain Management,
Onboarding, Career Transition Services

United Kingdom, Ireland, Netherlands, France, Luxembourg, Belgium, Italy,
Germany, Austria, Switzerland, Hungary, Poland, The Czech Republic, Sweden,
Denmark, UAE, China, Japan, Hong Kong, Singapore, Australia, New Zealand, Brazil,
Canada, India, Portugal, Russia, Spain

United Kingdom, United States, Australia,
Finland, France, Germany, Hungary, Ireland,
Italy, Lithuania, Spain, Switzerland
Industry experience
More than 25 years MSP/VMS and
outsourced services, more than 50 years
staffing
Company name
Impellam Group
Impellam Group plc (LSE:IPEL)
Company Focus
Other
50%
40%
30%
20%
10%
0%
HR
IT
Procurement
Operations
Finance

Guidant Groups North American MSP
programs maintain a strong focus on diversity within the supply chain. Guidant
Group is very experienced in establishing a diversity supplier network for clients,
which delivers quality candidates and exemplary service. On average, 37% of spend in
each of Guidant Groups programs is through diversity suppliers.
Corporate HQ
800 The Boulevard, Capability Green, Luton Bedfordshire LU1 3BA
Contact phone/name
404-920-6165 / Andy Zarkadas
For CWS Council

Internal Use Only
Description
Impellam Group is a leading provider of human capital services, including innovative
solutions for the workforce, business process outsourcing (BPO); expertise in
technical, professional and medical talent, and flexible workforce consulting, staffing
and recruitment.
Web address
www.impellam.com, www.carlislems.co.uk, www.comensura.co.uk,
www.guidantgroup.com
Key executives
Cheryl Jones, Chairman, Impellam Group plc
Julia Robertson, CEO, Impellam Group UK
Jennifer Beck, CEO, Impellam Group North America
Angela Gustafson, SVP Marketing & Brand Strategy, Impellam Group plc
Andy Zarkadas, SVP Client Solutions & Strategies (North America)
Mark Coyle, VP Sales (UK & Europe)

Impellam Groups MSP/VMS offerings are provided under the Guidant Group,
Carlisle Managed Solutions (CMS) and Comensura brands and include MSP,
VMS Solutions, Recruitment Process Outsourcing, IC Management & Compliance,
Payrolling Services (Sourced), Project-based Services (Statement of Work), Neutral
Vendor/Supply Chain Management, Master Vendor and Vendor-on-Premise
Programs.
MSP market name

Guidant Group (North America); Carlisle Managed Solutions (CMS) and Comensura
in the UK, Continental Europe and Australia
VMS market name and latest version
e-volution
Reference clients
Astrium, Duke Energy, JCB, Jet Aviation, John Lewis Partnership, Luton Borough
Council, Pitney Bowes, Reckitt Benckiser, Starwood Hotels & Resorts, Toyota,
University of Southern California (USC)

Description
Company Focus
IQNavigator is the proven leader in services
HR
50%
procurement solutions, helping global
40%
enterprises better manage all types of
30%
Other
Procurement
20%
procured services and their non-employee
10%
workforces around the world. IQNavigators
0%
cloud-based VMS software processes tens of
IT
Operations
billions of dollars in yearly services spend,
enabling clients to intelligently manage and
Finance
optimize the cost-effectiveness, compliance,
visibility and efficiency of complex services
procurement and contingent workforce
programs. For more than a decade, IQNavigator has been the leader in providing
innovative technology solutions for managing companies contingent labor and other
services, including statement of work and project-based consultants, contractors
and other temporary workers. Clients use IQNavigators VMS software across all
types of labor categories including contingent, heavy industrial, light industrial, IT,
professional, field services and many more, resulting in dramatically lower costs,
mitigation of legal and financial risks and more strategic use of non-employee labor to
achieve key business objectives.
Company name
IQNavigator Inc. Private, wholly owned by GTCR (private-equity firm)
Corporate HQ
6465 Greenwood Plaza Blvd, Suite 800, Centennial, CO 80111 USA
Contact phone/name
303-714-9213 / Stephanie A. Burnham
Web address
www.IQNavigator.com
For CWS Council

Internal Use Only
Key executives
Lou Andreozzi, President and CEO
John F. Martin, CEO of Emerging Markets and CTO
Ed Gould, CFO
Dave Tulis, EVP, Worldwide Sales and Strategic Alliances
Art Knapp, EVP, Global Service Delivery
Kieran Brady, EVP, Professional Services and Partner Operations
Melisa Liberman, EVP, Implementation Strategy
Traci Kellner, SVP, Human Resources
James Barry, SVP, Product Strategy and Development
Stephanie A. Burnham, VP, Marketing

In addition to the overall IQNavigator solution offering, component offerings include
VMS+, IQNtelligence, IQNdex, LaunchIQ, IQN for Worker Tracking, IQN for SoW,
IQXchange, and IQNsiders.
MSP market name

IQNavigator
VMS market name
IQNavigator
125
Industry Experience
All Industries, including: retail, manufacturing, oil & gas, financial services,
technology, business services, media & entertainment, healthcare and more.

Description
Kelly Outsourcing and Consulting
Group (KellyOCG) guides and manages
all categories of contingent talent to
strategically drive business growth. By
applying labor market insight, data analytics,
and supply chain management principles,
KellyOCG optimizes contingent labor
spend, delivering access to quality talent at
competitive rates and with minimized risk.
With a global footprint and expertise that
began in 1995, KellyOCG manages more than
$3.7 billion in spend.
Company name
Kelly Outsourcing and Consulting Group (KellyOCG)
Kelly Services NASD: KELYA, KELYB
Corporate HQ
999 W. Big Beaver Rd., Troy, MI 48084
Contact phone/name
248-244-4611 / Patricia Swauger
Web address
www.kellyocg.com
Company Focus
Other
50%
40%
30%
20%
10%
0%
HR
IT
Procurement
Operations
Finance

KellyOCG integrates the following solutions to enable forward-looking contingent
workforce planning:
For CWS Council

Internal Use Only
MSP solutions integrating an expansive supplier network and vendor

management technology partners to increase access to talent, optimize contingent
workforce spend, and minimize risk
Key executives
Teresa Carroll, SVP Centers of Excellence

Australia, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong,
India, Ireland, Japan, Malaysia, Norway, Puerto Rico, Russia, Saudi Arabia, Singapore,
South Africa, South Korea, Switzerland, Taiwan, Thailand, The Netherlands, United
Arab Emirates, United Kingdom, and the United States
Industry experience
Pharmaceutical, technology, energy/petrochemical, mining, finance and banking,
healthcare, utilities, retail, transportation/warehousing, and manufacturing.
KellyOCG embraces diversity as not only a supplier initiative, but also as part of our
corporate culture. Kelly Supplier Diversity Development processes and programs
are designed to support our clients Tier I and Tier II diversity initiatives. KellyOCG
utilizes diverse staffing companies as both teaming partners and subcontractors.
We manage diverse spend in all our MSP programs and work with our clients to help
them achieve their corporate diversity targets, whatever they may be.
Independent Contractor Solutions evaluation, classification and risk

management services
Statement of Work centralized management and visibility for services spend

categories including complete, effective procure-to-pay compliance and cost
control.
RFx Management Provide sourcing strategies and competitive bid solutions
focusing on services categories.
Payroll Process Outsourcing a cost-effective means to employ client-sourced
temporary workers
Alumni/Retiree Programs a centralized solution to source, engage, and manage
a talent pool of former employees (alumni, retirees) to enable the retention and
application of intellectual capital to a clients business
Talent Supply Chain Intelligence integrating the analysis of talent supply and
demand factors to help manage the unpredictability around sourcing and retaining
talent
ID Management capture and provide visibility for all non-FTE resources not
captured via an existing MSP.

Industry experience
Industries we work in include automotive,
banking, chemicals & engineering,
communications, construction, consulting,
education, food & beverages, central & local
government, insurance, leisure & tourism,
logistics & travel, manufacturing, media,
pharmaceuticals, professional services,
retail, technology and utilities.
Company name
Lumesse
Lumesse AS
Other
50%
40%
30%
20%
10%
0%
HR
IT
Procurement
Operations
Finance
Description
Lumesse is a global provider of SaaS Talent
Management solutions. Our solutions enable both RPO, MSP and direct customers
to attract, recruit, deploy, manage and retain talent effectively, whether they are
contingent workers, fixed-term contractors, temporary or permanent, as all types
of recruitment can be easily managed within our highly configurable and unified
solution.
Corporate HQ
Tempus Court, 110 Onslow Street, Guildford, Surrey, GU1 4SS, UK
Contact phone/name
+44 7775 598580 / Robert Symons
Web address
www.lumesse.com
Company Focus
For CWS Council

Internal Use Only
Lumesse TalentLink A true SaaS, multi-tenant solution that is mature and featurerich to support contingent and permanent recruitment processes in both direct and
indirect models. The configuration options enable RPO/MSP companies to utilize the
technology to manage multiple end customers (through true multi-client capability)
and can be configured to support the most complex of organizations. Implementation
of the solution is fast and cost effective, enabling direct customers to deploy the
solution quickly and is ideal for RPO/MSP customers who need to react quickly to
end client requirements. In the majority of cases our customers, once trained, can
deploy and roll out the solution themselves and manage the ongoing configuration
changes that are often required by changing business demands.
Key executives
Matthew Parker, CEO
Chris Fisher, CFO
Guy Langley, COO
Martyn Arbon, CTO
Steve Hewitt, HR Director
VMS market name
Lumesse TalentLink v12
Reference clients
AlexanderMann Solutions, Randstad, Capita, LA International, TMP Worldwide,
Independent RPO
16
The Lumesse TalentLink solution is ideal for Enterprise customers (typical range
between 2,000 20,000 employees) who require a compliant and flexible solution to
manage and include contingent labor and who want to utilise automated requisition
management, vendor management and expense and time sheet capture and
reporting. The solution is updated three times a year to ensure that customers can
benefit from new feature functionality and remain compliant and up to date with
legislative changes.
TalentHub an API framework to connect Lumesse TalentLink with third party
payroll and HRMS solutions with minimal effort based on common standards.

Description
Company Focus
MSX International provides conflict-free
HR
60%
MSP Solutions through a delivery model
50%
40%
that focuses on finding the right talent at the
Other
Procurement
30%
right time at the right cost. The procurement,
20%
10%
administration and supply of contract labor
0%
is managed through the MSXI proprietary
IT
Operations
Staffing Transparency Analytics & Reporting
(STARS) Methodology for Continuous
Finance
Improvement. Together with our clients,
MSXI leverages VMS tools to deliver
quantifiable ROI and drive the development
and delivery of a total labor strategy positively impacting all areas of our customers
business.
Company name
MSX INTERNATIONAL
Private U.S.-owned
Corporate HQ
Warren, MI (Global HQ)
Cologne, Germany (European HQ)
Brisbane, Australia (Asia Pacific HQ)
For CWS Council

Internal Use Only
Contact phone/name
248-829-3256 / Lesley Nuttall
+44 1206 202269 / David Ballew, Director Europe
Web address
www.msxi.com
M
anaged service provider Free from conflict of interest while delivering
quantifiable ROI.
S
TARS (Staffing Transparency Analytics and Reporting Systems) Methodology for
Continuous Improvement.
b2bBuyerWorkforce - Proprietary vendor management software.
Key executives
Fredrick K. Minturn, President & CEO
James F. Bazner, Global VP, Human Capital Solutions NA

Canada, Germany, United Kingdom, United States, Sweden
Industry experience
Manufacturing, finance & insurance, healthcare , automotive, food and beverage
MSXI is entirely familiar with WMBE requirements in the U.S. and diversity
requirements in Europe.

Description
We are the only truly independent VMS
provider that is 100% compliant with Dutch
Temporary Labour & Procurement law, rules
and regulations, and capable to configure
the VMS to comply with other local law and
legislation.
Company name
Ntive VMS B.V.
Ntive Holding B.V.
HR
IT
N
tive VMS Force 2 Cloud Edition
Procurement
Operations
Finance
T
he Next Flex for SAP (VMS Solution for
SAP)
Contact phone/name
+31-15-2511840 / Robert Adema
M
arketplace for contingent workforce
For CWS Council

Internal Use Only
T
otal Resource Solution, Permanent and Contingent Workforce Solution (Ntive
and Connexys)
Key executives
C.L. Neddermeijer, CTO and Owner
Robert Adema, CEO
Edwin van de Geijn, CFO
VMS market name
Ntive VMS
Other
50%
40%
30%
20%
10%
0%
Corporate HQ
Molengraaffsingel 12-14, 2629 JD Delft
Web address
www.netive.nl
Company Focus

The Netherlands
Industry experience
Local and overall government, banking and insurance, healthcare, technical,
transport, construction, staffing industry

nextSource maintains partnerships with
more than 200 certified diversity staffing
vendors that are engaged to support our MSP
clients. nextSource actively seeks out new
certified diversity staffing vendors and will
provide mentoring to assist them in the many
aspects of managing a staffing firm.
Company name
nextSource Inc.
Corporate HQ
3 Park Ave., 15th Floor, New York, NY 10016
IT
HR
Procurement
Operations
For CWS Council

Internal Use Only
Key executives
Joseph Musacchio, President & CEO
Joanne Bocci, COO
MSP market name
nextSource
Other
50%
40%
30%
20%
10%
0%
Finance
Description
nextSource Inc. is a global leader in the
provision of workforce management
solutions. nextSource designs, develops and implements innovative Web-based
workforce management solutions for customers around the world. nextSource
products and services allow customers to manage business processes such as: job
posting and fulfillment, vendor selection, evaluation and management, compliance
and risk mitigation, skill set and market-rate benchmarking.
Contact phone/name
212-736-5870 / Joanne Bocci
Web address
www.nextsource.com
Company Focus
Recruitment Management The nextSource ATS automates the entire recruitment

supply chain.
MSP Services Adaptable, procurement-driven managed service programs.
VMS Technology Automates the entire life cycle for contingent workers, direct
hires and project deliverables.
VMS market name

Talent Management Acqusition Solution (TAMS)

United States, United Kingdom, Puerto Rico, Mexico, India, Israel, Germany
Industry experience
nextSource has extensive experience providing MSP & VMS services to customers
across a wide range of industries, including, but not limited to; accounting & finance,
advertising, agriculture, banking/mortgage, clerical/administrative, customer
service, education, engineering, healthcare, HR, IT, insurance, light industrial,
professional services, heavy industrial, retail, scientific, training, warehouse, oil
& gas, public utilities, state government, federal government, as well as colleges &
universities.
The People Ticker The industrys only real-time salary and rate benchmarking
solution.
Payrolling & Risk Mitigation Engages customers non-agency contingent workers.
ConsultingDirect/Job Auction Certified applicants bid for open positions.
Multiple Listing Staffing Association This represents a group of nextSourcecertified staffing agencies used to support our MSP/VMS clients while providing
them with opportunities to assist one another through the sharing of openings and
candidates.
Certified Person Enables Job seekers to certify their background and experience to
differentiate themselves.
Procurement & HR Consulting Consulting services around best practices for the
acquisition and management of contingent labor.

Industry experience
Industry, Transport and Logistics,
Healthcare, Banking, Insurance, Utilities,
Services
Company name
PIXID
Contact phone/name
+33-1-41-16-34-10
Web address
www.pixid.eu
Key executives
Etienne Colella, CEO
Marc Mouttet, CIO
MSP market name
PIXID
Other
50%
40%
30%
20%
10%
0%
HR
Procurement
Description
PIXID is a VMS created in 2004 by Adecco,
IT
Operations
Manpower and Randstad to offer a complete
SAAS application compliant with the many
Finance
aspects of French regulation for providing
and using temporary staff. PIXID is the
leader of the French market with more
than 70% market share. PIXID is currently developing an MSP version enabling
contingent workforce management. PIXID is fully compliant with the HR-XML
standard enabling an easy international deployment.
Adecco
Manpower
Randstad
Corporate HQ
Courbevoie (France)
Company Focus
For CWS Council

Internal Use Only

A complete offer from parametering to training, including deployments, interfaces,
document migration, customized support and legal archiving.
VMS market name

PIXID, V4.0
Reference clients
Renault, Socieite Gnrale, Procter & Gamble, Amazon, RGIS, Nexans, Michelin,
Stryker
France

attract and retain top talent, achieve and
exceed diversity spend goals, mitigate
their risk through increased compliance
programs, and maximize their efficiency of
contingent labor spend. The executive team
at Populus Group has more than 125 years of
combined industry experience.
Company name
Populus Group LLC
Company Focus
Other
50%
40%
30%
20%
10%
0%
HR
IT
Corporate HQ
Troy, MI

Populus Group is a privately held, Minority
Business Enterprise certified in all 50 states
through the NMSDC.
Contact phone/name
650-425-6957 / Maria Goyer
Procurement
Operations
Finance
Description
Founded in 2002, with the vision to provide clients a comprehensive and diverse
offering of Talent Management Solutions, Populus Group is a privately-held,
Minority Business Enterprise (MBE) certified in all 50 states. We have engagement
coverage across the U.S driven from our eight major metropolitan areas: Detroit,
Chicago, Seattle, Atlanta, Philadelphia, Phoenix, San Francisco and Portland.
Web address
www.populusgroup.com
For CWS Council

Internal Use Only
Key executives
Bobby Herrera, President
Craig Clarke, CFO
Tom Mehl, VP of Operations
Maria Goyer, VP of Business Solutions
Ed Herrera, Executive Director of Workforce Management Solutions
Frank DeCastro, Executive Director of Sales
Michael Gardner, Director of Recruiting
Anita Maguet, Director of Immigration Operations
John Butler, Director of Information
We offer flexible and customized solutions for your contingent workforce challenges
through our Integrated Workforce Management Framework.
Workforce Management Solutions (WMS) - Customized solutions that deliver the

best talent at a competitive rate and provide top vendor management solutions for
your unique environment.
Staffing and Recruiting Comprehensive employment and placement strategies for
contract, contract-to-hire and direct placement positions.
MSP market name

Populus Group IWMF - Integrated Workforce Management Framework
Payroll Solutions Cost saving solutions for your payroll management needs.
Immigration Program Legal counseling on complex immigration issues and cost
effective solutions that mitigate your immigration and financial risk.

United States
Industry experience
Populus Group has been successfully providing our clients customized workforce
management solutions for 10 years, allowing our customers to maximize their
contingent labor spend. We have provided our clients with solutions that help them
Independent Contractor Engagement Services Management of independent

contractors, to reduce the risk of costly misclassification.

Partner
Company Focus
50%
40%
30%
20%
10%
0%
HR
Description
Other
Procurement
PRO Unlimited delivers a full range of
purely vendor-neutral services to manage
issues related to the procurement, selection,
IT
Operations
engagement and tracking of contingent
(non-employee) workers; i.e. independent
Finance
contractors, 1099 workers, consultants,
temps and freelancers. These services are
powered by proprietary SaaS based VMS that
is the most comprehensive and robust in the industry. PROs solution helps clients
reduce costs and address critical issues including: Supplier Management, Worker
Classification, Lifecycle Tracking, Co-employment, Headcount & Expense Tracking
and 1099 Management. PRO excels with collaborative/entrepreneurial clients that
spend greater than $10M annually in contingent labor. PROs sweet spot is centered
on more complex statement of work (SOW)/Project spend as a compliment to
traditional contingent labor spend.
Company name
PRO Unlimited Inc.
PRO Unlimited Global Solutions
Corporate HQ
301 Yamato Rd., Ste. 3199
Boca Raton, FL 33431
Contact phone/name
856-797-9900 / Andrew Popler
For CWS Council

Internal Use Only
Web address
www.PrOUnlimited.com
Key executives
Andrew Schultz, President & CEO
Terrie Weinand, COO
Allie Ben-Shlomo, SVP, Client Services
Ted Sergott, SVP, Product Development
Andrew Popler, VP, Business Development
Karri Eggers, VP, Implementations

Vendor-neutral VMS/MSP (WAND is the VMS tool), professional third-party payroll
servcies, 1099 independent contractor compliance screening services.
MSP market name

PRO Unlimited Inc.
VMS market name
WAND X
65
Industry experience
20 years

Industry experience
Finance & insurance, professional, scientific
and technical services, manufacturing,
technology, energy, scientific and technical
Company name
Provade Inc.

Provade, Inc. is a Certified MBE/WBE
organization.
Pinnacle Technical Resources
Contact phone/name
414-395-8050 / Mary Martin
IT
For CWS Council

Internal Use Only
Key executives
Edward Jackson, President
Jamie Parker, SVP, Sales
Kate Dyer, Vice President, Strategic Accounts
Peter Parks, Vice President, Product Management
Tom Rumberg, VP, Technology
VMS market name
Provade VMS
Other
HR
Procurement
Operations

Provade VMS, additional offerings: Payrolling and Independent Consultants (1099)
Reference clients
Capital One, Oracle, Manpower/Tapfin
Austria, Australia, Belgium, Brazil, Canada, China, Czech Republic, Denmark,
Dubai, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India,
Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway,
Philippines, Poland, Puerto Rico, Russia, Scotland, Singapore, Slovakia, Slovenia,
South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United
Kingdom, United States
50%
40%
30%
20%
10%
0%
Finance
Description
Provade, a woman and minority certified
supplier, is the only VMS built on a
foundation of Oracle technology and delivers the industrys most powerful analytics
engine through Oracles Business Intelligence Enterprise Edition (OBIEE).This
enterprise foundation gives Provade the most advanced global and integration
capabilities in the VMS industry. Provade delivers great ease of use and insight
through our embedded, actionable analytics. A proven track record of rapid, fully
integrated, global implementations makes Provade a clear top choice for todays
leading enterprises.
Corporate HQ
770 N Jefferson Street, Suite 230, Milwaukee, WI 53202
Web address
www.provade.com
Company Focus
Company name
Randstad Holding nv NasdaqCM: RAND
Corporate HQ
Diemermere 25, 1112 TC Diemen, The Netherlands
Contact phone/name
+31 (0)20 569 54 25 / Margriet Koldijk
781-995-4341 / Teresa Creech, EVP HR Solutions, President Randstad Sourceright
Web address
www.randstad.com

Company Focus
Randstad Sourceright participates in
HR
50%
numerous diversity initiatives and routinely
40%
exceeds the unique requirements of our
30%
Other
Procurement
20%
clients. To support the economic growth of
10%
diverse suppliers in the staffing industry,
0%
Randstad Sourceright maintains a national
IT
Operations
network of certified women and/or minorityowned staffing partners whose strengths,
Finance
capabilities and geographic presence
can be aligned with client requirements.
Further, we will engage any qualified, clientrecommended diverse suppliers for participation in the respective program.
Description
Randstad Sourceright specializes in working with companies that seek consulting
and/or managed services for their contingent workforce. Leveraging more than five
decades of international experience in the industry, Randstad Sourceright saves its
clients time, money and effort by streamlining and standardizing their procurement,
management and reporting processes. Randstad Sourceright analyzes, re-engineers
and manages the entire process, allowing clients to focus on their core business.
From workforce scoping through management reporting, Randstad Sourceright will
customize the right program for you.
For CWS Council

Internal Use Only
Key executives
Ben Noteboom, CEO
Robert-Jan van de Kraats, CFO, Vice Chairman - Executive Board
Daniel J. Foley, President of Randstad Professionals/HR Solutions (US)
Teresa Creech, EVP HR Solutions, President Randstad Sourceright (NAM)
Ron Bosma, Director, Randstad Sourceright (EMEA)
Doug Edmonds, Director Randstad Sourceright (APAC)
Margriet Koldijk, Managing Director, Global Client Solutions

Randstad Sourceright offers flexibility and control by using a systematic approach to
help identify the solution that is right for your company. Randstad Sourceright will
help you:
Increase efficiencies and control
Identify best practices
Improve risk management
Maximize cost savings opportunity
A
chieve full accountability through comprehensive management reporting
Reduce administrative burden
MSP market name

19
Industry experience
Randstad Sourceright supports hundreds of clients internationally, providing
program management programs of varying degrees. Currently, Randstad Sourceright
manages spend of nearly $5.1 billion worldwide for clients in both the public and
private sectors industry-wide.
Core competencies include: Managed Services, Consulting Services, Recruitment

Outsourcing , Payroll and Independent Contractor Services.
Company name
SimplicityVMS
Privately held
Corporate HQ
2430 Meadowpine Blvd., Suite 101, Mississauga, ON, L5N 6S2, Canada
Company Focus
Other
50%
40%
30%
20%
10%
0%
HR
IT
Procurement
Operations
Finance
SimplicityVMS has been implemented within a very impressive list of clients

including: Deloitte, Cap Gemini, TD Bank, CIBC, BMO Financial, Amex, Davis &
Henderson, Alcatel Lucent, Nokia Siemens, Alberta Electrical Systems Operator,
Sobeys, Winners, Global Payments, Husky Injections, Enerflex/Toromont, GE,
Ingenico, Agrium, and Trican Drilling.
Contact phone/name
416-642-9126 / Jeff Nugent
For CWS Council

Internal Use Only
Web address
www.simplicityvms.com

SimplicityVMS is a leading provider of flexible contingent workforce technology
solutions. SimplicityVMS automates the end-to-end contract workforce management
process for clients, staffing vendors and MSP providers. Our technology is one of the
only VMS solutions on the market that integrates social media recruiting technology
into our core product offering and has direct interface with government body systems
to verify contractor compliance. SimiplicityVMS extensive capabilities, ease of use
and track record of being implemented in a flexible and cost-effective manner makes
it the solution of choice for clients of any scale, head count or volume of spend.
Key executives
Gerry Bleau, CEO
Jeff Nugent, Chief Strategy Officer
Andrew Edwards, Director of Finance
VMS market name
SimplicityVMS
Description
SimplicityVMS is a leading cloud-based
contract workforce management solution
that automates the hiring, administration
and payment of contract workers.
SimplicityVMS configurable workflow
management platform provides clients and
service providers optimum flexiblility in
implementing and supporting a customizable
best of class technology. SimplicityVMS
easy-to-configure platform reduces the time
and cost to implement best of breed VMS
technology.

3
Industry experience
45+ years of cumulated experience

Industry experience
Utilities, manufacturing, retail trade,
transportation & warehousing, information,
finance & insurance, real estate & rental &
leasing, professional, scientific, and technical
services, educational services, healthcare
& social assistance, arts, entertainment &
recreation, accommodation & food services,
public administration
Company name
TAPFIN, ManpowerGroup Solutions
ManpowerGroup (NYSE: MAN)
Company Focus
Other
50%
40%
30%
20%
10%
0%
HR
IT
Procurement
Operations
Finance
Corporate HQ
Manpower Corporate Headquarters
100 Manpower Place, Milwaukee, WI 53212 USA
Contact phone/name
919-272-1416 / Kade Kimber
Description
TAPFIN, ManpowerGroup Solutions MSP,
is unmatched in delivering innovative solutions that optimize the management of
contingent workforces. Our quality program management, efficient process, breadth
of services and global reach have made us the largest and most respected vendor
neutral and hybrid MSP in the world. And the only MSP with industry-leading best
practices, governed by the Global Center of Excellence.
For CWS Council

Internal Use Only
Web address
www.tapfin.com
www.manpowergroup.com
www.manpowergroupsolutions.com
Key executives
Kip Wright, Vice President and General Manager
Jamiel Saliba, VP, Operations
Amy Huddlestone, VP, Sales
David McGonegal, VP, Process Excellence
Dana Shaw, VP, Global Center of Excellence
S
ervices Procurement Management (SPM) Manage full lifecycle for project- or
SOW-based services, including RFx requirements, oversight for selecting suppliers
and performance management.
C
ontingent Workforce Management (CWM) Manage full lifecycle for contingent
workforce program, including support infrastructure, process (Req to Check) and
performance management.
MSP market name

TAPFIN, ManpowerGroup Solutions
I ntegrated Resource Fulfillment (IRF) Provide holistic solutions for human

capital management and alignment sourcing channels used to acquire talent with
strategic company goals to maximize ROI. IRF services include demand planning
and management, workforce strategy, workforce planning, sourcing decision
models, and process optimization.
I ndependent Contractor Management (ICM) Solution TAPFIN offers a fully
integrated Independent Contractor Management solution that is Web-based,
offers instant results, and passes 20-30% more independent contractors (ICs) than
competing solutions.
VMS market name

Econometrix
70

Description
USG People has a distinct multibrand
portfolio, with specialist brands each
serving a specific market segment. In 2011
we sharpened the focus of our organization
by redesigning our strategy. Our focus,
organization and brands have been aligned
as best as possible with the trends in our
industry and the wide range of needs of
candidates and clients in a changing labour
market. Our organization adopts separate
business models that are specifically tailored
to the dynamics of the various selected markets.
Company name
USG People
USG People N.V. USG.NL
Corporate HQ
Landdrostdreef 124, 1314 SK Almere, The Netherlands
Contact phone/name
+32 (0)3 201 83 70 / Hope Nicole Vetter
Web address
www.usgpeople.com
Company Focus
Other
50%
40%
30%
20%
10%
0%
HR
IT
Procurement
Operations
Finance
For CWS Council

Internal Use Only
Key executives
Rob Zandbergen, CEO
Leen Geimaerdt, CFO
Eric de Jong, COO, COO General & Specialist Staffing
Hubert Vanhoe, COO Professional & Specialist Staffing
Albert Jan Jongsma, CCO, Legal, M&A, Corporate Governance, Compliance, HRM
and Internal Audit
MSP market name
USG People
General Staffing
Start People Staffing, secondment, recruitment and selection, pool management
and payrolling services for both large companies and companies in the SME
segment. Special units for the mediation of staff for call centers and in the transport,
healthcare, and technical sectors. Start People also provides in-house services to large
companies.
Specialist Staffing
Unique, Technicum, Secretary Plus ASA, Call-IT, Creyf s, Vakcollege Groep
Specialist activities in the area of staffing, secondment, payrolling, recruitment
and selection, and projects in various market segments including administrative,
commercial, financial, medical, secretarial, management support, HR, multilingual
and technical.
Professionals
Legal Forces, USG Capacity, USG Energy, USG Financial Forces, USG HR Forces,
USG Innotiv, USG Juristen, control, ikki Specialist services such as secondment,
recruitment and selection, project support and consultancy by highly qualified
professionals, aimed at the specialist areas of communication and marketing, legal,
financial, HR, IT and technical.
VMS market name

PilOTT, in France only
The Netherlands, Belgium, France
Industry experience
Since 1972

Supporting our clients vendor diversity
goals has long been an area of success for Volt
Consulting. We actively align our diversity
vendor approach to each clients business
objectives and continue to optimize the
supply chain to achieve these goals.
Company name
Volt Consulting Group & Affiliates
Other
IT
Volt Information Sciences OTC: VISI.PK
For CWS Council

Internal Use Only
Web address
www.voltconsultinggroup.com
Key executives
Larry Kaylor, President
Edward Courtney - SVP, Marketing Strategy
Janet Whitcomb, EVP, Contracts & Diversity Programs
Bill Kosovitch, Controller
Nancy Lawlor, SVP, Program Operations
Amy Baxter, VP, PMO & Training
Elliot Owens, VP, Business Intelligence
HR
Procurement
Operations

Volt Consulting Group offers proven human capital managed service program
solutions that include:
Business intelligence/predictive analytics
Program management
PMO (Implementation/Change Management)
Business process improvement
Supplier management
Procure-to-pay lifecycle management
Diversity strategies
VMS Technology Administration and Support
Recruitment Process Outsourcing
Payrolling Through P|S Partner Solutions, a Volt Information Sciences company
MSP market name

Volt Consulting Group & Affiliates
54
Industry experience
Aerospace & defense, pharmaceuticals, scientific, banking, finance, insurance,
manufacturing, mining and resources, telecommunications, utilities, food &
beverage, consumer products, transportation, IT
50%
40%
30%
20%
10%
0%
Description
Finance
Volt Consulting Group (VCG) delivers
human capital strategy, award-winning
managed service program (MSP) solutions;
organizational change; and technology selection and optimization. Staffed by
industry experts in multiple disciplines including human resources, procurement,
quality management, business intelligence, IT and risk management, VCG is a
one-stop service provider for organizations seeking to simplify and optimize their
global human capital management strategies. VCG is a dedicated partner, helping
companies build and maintain a competitive advantage in the global marketplace,
maximizing productivity while relieving the burdens associated with contingent
labor, statement of work (SOW) and complex services spend.
Corporate HQ
1065 Ave. of the Americas, New York, NY 10018
Contact phone/name
877-614-5255
Company Focus

Work Nexus tracks and reports supplier
diversity across all programs supported.
Company name
Work Nexus
Other
50%
40%
30%
20%
10%
0%
HR
Procurement
Description
Work Nexus is a leading vendor management
system (VMS) used around the world by
IT
Operations
Fortune 500 companies and emerging
industry leaders. First deployed in 1998 to
Finance
streamline all of the processes associated
with contingent labor requisitioning and
management, Work Nexus now includes
web-enabled administration of SOW vendors, independent contractors, and
procurement process outsourcing. This suite of offerings provides customers with
real-time access to sophisticated reportingreporting that provides the data needed
to construct meaningful forecasts and buying strategies.
Corporate HQ
250 International Drive, Williamsville, NY 14221
Contact phone/name
800-574-2171 / Gary Stacharczyk or Tony Dvorak
Web address
www.worknexus.com
For CWS Council

Internal Use Only
Key executives
Scott Stenclik, President
Lynne Marie Finn, CEO
Tom DeClerck, CIO
Carol Riley, VP
Cam Moeser, VP
VMS market name
Work Nexus
Company Focus
Work Nexus is user-friendly and highly-configurable. Our customers appreciate

this key point of differentiation, as our Work Nexus architects deploy solutions that
uniquely reflect their nomenclatures, business cultures, and preexisting processes.
And this level of support doesnt end after implementation; our teams continue
innovating throughout each programs lifecycle.
Work Nexus and its affiliates provide MSP and VMS services, payroll services,
independent contractor evaluation/compliance, SOW management and processing,
and procurement process outsourcing.
Reference clients
Xerox Corporation, L-3 Communications and Moog Inc.

On the contingent labor MSP side, Work Nexus automates processes primarily in the
U.S. and Canada with European expansion currently underway. Within the SOW and
procurement process outsourcing verticals, Work Nexus processes data for client
requirements across approximately 75% of the globe.
Industry experience
We have been providing Managed Services for the past 20 years and Work Nexus has
automated their processes since 1998.

Industry experience
Founded in 1940, providing MSP Services for
more than 20 years
Company Focus
Other
Company name
Yoh
Day & Zimmermann Privately held
Corporate HQ
1500 Spring Garden St., Philadelphia, PA 19130
Contact phone/name
215-656-2663 / Matt Rivera
Web address
www.yoh.com
50%
40%
30%
20%
10%
0%
HR
Procurement
Description
For more than 70 years, Yoh has provided
the talent needed for the jobs and projects
IT
Operations
critical to client success, by delivering
comprehensive workforce solutions
Finance
that focus on aerospace & defense,
engineering, government, healthcare,
life sciences, information technology and
telecommunications. Yoh fulfills immediate resource needs and delivers managed
and outsourced solutions.
Yohs suite of staffing solutions can help you source skilled workers, manage
contingent and freelance professionals and help ensure compliance to help you get
your projects done and deliver better services to your customers. The right staffing
solutions, delivered effectively, can make all the difference in finding and keeping the
best available talent.
For CWS Council

Internal Use Only
Key executives
William Yoh, Chairman & Chief Customer Officer
Lori Schultz, President
J.O. Johnson, SVP, Operations
Larry Frattura, VP & Controller
Robin Johnson, SVP, Enterprise Solutions
Cathy Clauss, VP, Managed Services
MSP market name
Yoh

Yoh simplifies complex processes to help companies manage large contingent
workforces, hire better direct employees, support project-based initiatives and utilize
independent contractors. Managed and outsourced services include:
Managed service provider (MSP)
Vendor management system (VMS)
Payroll services
Recruitment process outsourcing (RPO)
Independent contractor compliance
Statement of work (SOW) management
VMS market name

Yoh Exchange
Reference clients
SAP America, Harris Corp.
United States, Canada

Argentina, Austria, Belgium, Brazil, Canada,
Chile, China, Denmark, Egypt, Finland,
France, Germany, Hong Kong, India, Ireland,
Italy, Mexico, Netherlands, Nigeria, Norway,
Poland, Russia, Singapore, South Korea,
Spain, Sweden, Switzerland, Taiwan, Tunisia,
Turkey, United Kingdom, United States
Company name
ZeroChaos
APC Workforce Solutions DBA ZeroChaos
Corporate HQ
Orlando, FL
Other
50%
40%
30%
20%
10%
0%
HR
IT
Industry experience
18 years
Procurement
Operations
Finance

ZeroChaos prides itself on spending more than $160 million annually with small
diversity suppliers. Leveraging its experience as a diversity supplier itself, ZeroChaos
has a formalized mentoring program that provides direction and consulting to assist
diversity suppliers to leverage opportunities to significantly grow their business
larger and more scaleable to deliver for customers on a global basis.
For CWS Council

Internal Use Only
Contact phone/name
407-770-6161 / Tavlos Stevenson
Web address
www.zerochaos.com
Company Focus
Key executives
Harold Mills, CEO
Doug Goin, CFO
Michael Werblun, EVP, Enterprise Solutions
John LaMancuso, EVP, Sales
Stuart Thompto, EVP, Technology
Sally Kauffman, SVP, Shared Services
Matthew Levine, SVP, Risk Management Solutions
Description
ZeroChaos is a full-service provider of high-quality contingent workforce solutions.
We help companies optimize their contract labor force with automated, web-enabled
delivery platforms that have saved our clients millions of dollars. We are the industry
leader, offering our customers concentric services that include private label solutions
and a full-disclosure pricing strategy.
MSP, VMS, Payrolling, eK (eContractor Private Label Sourcing), IC Compliance and

Management, SOW, Employment Screening and Solutions, Global EOR, Recruitment
Process Outsourcing, Rapid Business Assessment
MSP market name

ZeroChaos
VMS market name
ZC Web
Appendix B: Known VMS/MSP Organizations

The following companies are believed by Staffing Industry Analysts to offer VMS and/or MSP services. While all of these companies were invited to participate
in the report, not all provided sufficient information to be included in our analysis. Those that did participate are bolded. Those that participated in the previous
years report are identified with an asterisk.
3 Story Software
Impellam Group*
Accolo
KellyOCG*
Acro Service Corp.*
Lumesse*
Adecco Solutions*
ManpowerGroup/TAPFIN/Econometrix*
Aditi
MedAssets Workforce Solutions
Advantage xPO*
Medefis
Aerotek*
Morson
Agile-1*
MSX International*
Alexander Mann
myflex
For CWS Council

Internal Use Only
Allegis Group Services*
Netive VMS*
AMN Healthcare*
nextSource*
Ariba*
Peoplefluent*
Bartech*
PIXID*
Beeline*
Populus Group*
CDI*
PRO Unlimited*
Clover
Provade*
Collabrus
Randstad Sourceright*
Contingent Workforce Solutions/SimplicityVMS*
Resource Solutions Group
Contract-Central*
RGBSI
Cross Country Staffing*
RINGO
DCR Workforce*
Rullion Solutions
de Poel
S3
dotStaff
Shiftwise
Elevated Resources*
Skillstream
Emptoris*
Staff Management
esize
USG Solutions*
Fieldglass*
Volt Consulting Group*
Gonzalez
ProcureStaff Technologies/Consol*
Hays*
Work Nexus*
HireGenics
Yoh*
IQNavigator*
Yurcor
iSymphony
ZeroChaos*
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2012 VMS and MSP Supplier

Confidential: Not for distribution

ii | 2012 VMS and MSP Supplier Competitive Landscape

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Be aware that the information contained in this document has legal,

About Staffing Industry Analysts

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For more information: www.staffingindustry.com

Confidential: Not for distribution

| 2012 Crain Communications Inc

iii | 2012 VMS and MSP Supplier Competitive Landscape

For CWS Council

Confidential: Not for distribution

| 2012 Crain Communications Inc

iv | 2012 VMS and MSP Supplier Competitive Landscape

For CWS Council

Confidential: Not for distribution

| 2012 Crain Communications Inc

v | 2012 VMS and MSP Supplier Competitive Landscape

Managed Service Provider (MSP) is a company that takes on primary

Assignment is a task or duty being performed by a contingent worker

Master Supplier is a staffing supplier that takes overall responsibility

For CWS Council

Client is a company for which managed contingent workforce program

Hybrid Program uses the blending of different sourcing model attributes

Office/clerical Occupations This category includes secretaries, general

| 2012 Crain Communications Inc

vi | 2012 VMS and MSP Supplier Competitive Landscape

Definition of Terms (cont.)

recruiting and staffing firms do not employ individuals under a contract

Spend Under Management is the approximate amount of spend that

For CWS Council

Statement of Work (SOW) worker in contrast to a temporary worker

Temporary & Contract Staffing Services are provided by staffing firms

| 2012 Crain Communications Inc

vii | 2012 VMS and MSP Supplier Competitive Landscape

Research Methodology and Overview

How to Use This Information

For CWS Council

Identify strengths and weaknesses of certain suppliers versus peers

In order to collect data from the various suppliers occupying the

Confidential: Not for distribution

| 2012 Crain Communications Inc

1 | 2012 VMS and MSP Supplier Competitive Landscape

Looking beyond temporary staffing, VMS/MSP continues to make great

For CWS Council

Confidential: Not for distribution

| 2012 Crain Communications Inc

2 | 2012 VMS and MSP Supplier Competitive Landscape

For CWS Council

Regarding emerging markets, VMS/MSP has made significant strides in

Confidential: Not for distribution

Vendor-neutral, hybrid, and master supplier. Neutrality has beneficial

| 2012 Crain Communications Inc

3 | 2012 VMS and MSP Supplier Competitive Landscape

Third-party MSP: The company provides its proprietary VMS in

For CWS Council

Third-party VMS: The company provides its MSP services in conjunction

Confidential: Not for distribution

| 2012 Crain Communications Inc

4 | 2012 VMS and MSP Supplier Competitive Landscape

VMS/MSP Bifurcation (cont.)

For CWS Council

Confidential: Not for distribution

Managed Service Provider (MSP) is a company that takes on primary

Assignment is a task or duty being performed by a contingent worker

Master Supplier is a staffing supplier that takes overall responsibility

Client is a company for which managed contingent workforce program

Hybrid Program uses the blending of different sourcing model attributes

Office/clerical Occupations This category includes secretaries, general

Spend Under Management is the approximate amount of spend that

Statement of Work (SOW) worker in contrast to a temporary worker

Temporary & Contract Staffing Services are provided by staffing firms

Regarding emerging markets, VMS/MSP has made significant strides in

Vendor-neutral, hybrid, and master supplier. Neutrality has beneficial

Third-party MSP: The company provides its proprietary VMS in

Third-party VMS: The company provides its MSP services in conjunction