KEVIN M.

BERGER
4444 W. Medard Place
Appleton, WI 54914
262-707-9472
kmberger1@new.rr.com

CAREER OBJECTIVE
A challenging position as a Fixed Operations Manager or Service Director with an aggressive
organization where my experience and knowledge will enhance the growth and profitability of
the company.

SUMMARY OF QUALIFICATIONS
A dynamic, highly motivated individual with over 25 years of progressive growth in the
automotive industry. Extensive expertise in warranty administration, productivity, budgets,
expense control, systems implementation, forecasting, customer relations, factory relations, CSI,
technical troubleshooting, quality control, equipment maintenance, purchasing, hiring, training
and motivation of personnel, and oversight of Parts and Body Shop management. A proven
leader and communicator, oriented to high profits and customer satisfaction.

PROFESSIONAL EXPERIENCE

2/04 to Present Boyland Auto Group Orlando, FL

Corporate Service Director
• Mercedes-Benz, Infiniti, Acura, Honda, Nissan, Hyundai, Ford, Dodge
• Analyze service and parts departments policies and procedures
• Install procedures to increase efficiency, profitability, sales and customer satisfaction
• Train service managers, service advisors and warranty administrators

9/01 to 2/04 Ewald Chevrolet Buick/Chrysler Kia Oconomowoc, WI

Service Director
• 2 dealerships and 4 franchises
• Worked with a personnel team of 32
• Increased annual gross profit from $900,000 to $1,200,000 at Chev/Buick
• Increased hours per repair order to over 2.50
• Increased CSI from 2.80 to 3.60-In the top 10% of dealers
• Replaced and added service personnel as needed to create an excellent service team

10/99 to 5/01 Concours Motors Milwaukee, WI

Director of Service Operations
• Mercedes Benz, BMW, Saab, Porsche, Volkswagen and Mazda
• Supervised staff of 60 personnel
• Dealership sells 225 to 250 new and used cars per month
• Increased annual gross profit from $2,900,000 to $3,500,000
• Increased annual net profit from $480,000 to $660,000 after fixed expenses
• Maintained over 3.0 hours per repair order
• Increased CSI-Top 25% of Nation 5 out of 6 franchises
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PROFESSIONAL EXPERIENCE (continued)

1/99 to 10/99 Boyland Auto Group Gresham, OR

Corporate Service Director
• Analyze service department processes
• Install procedures to increase efficiency, profitability, sales and customer satisfaction
• Train service managers, service advisors and warranty administrators

1/98 to 1/99 Schlossmanns Honda Oldsmobile Isuzu Milwaukee, WI

Service Manager
• Supervised staff of 26 personnel
• Dealership sells 225 to 250 new and used cars per month
• Increased annual gross profit from $1,000,000 to $1,320,000
• Increased annual net profit from $440,000 to $800,000
• Maintained warranty rejection rate at 4%
• Developed over 90% service and parts absorption of fixed expenses
• Maintained 2.0 hours per repair order-up from 1.2 hours
• Increased productivity from 80% to 125%
• Responsible for monthly service advertising budget of $4000
• Increased CSI from 72 to 89
• Increased FIR from 70 to 87

4/96 to 12/97 Russ Darrow Chrysler Dodge Jeep Toyota West Bend, WI
Service Manager
• Supervised staff of 20 personnel
• Dealership sells 120 to 140 new and used cars per month
• Increased annual customer paid labor sales from $549,000 to $600,000
• Increased annual net profit from $399,000 to $598,000
• Maintained warranty rejection rate of 5%
• Developed over 99% service and parts absorption of fixed expenses
• Maintained 2.4 hours per repair order-up from 1.6 hours
• Increased productivity from 90% to 120%
• Responsible for monthly service advertising budget of $2000
• Increased CSI from 70 to 85
• Increased FIR from 66 to 86
• Pre-validated for Chryslers 5 Star Award
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PROFESSIONAL EXPERIENCE (continued)

3/89 to 10/95 Gresham Dodge Gresham, OR

Service Manager
• Supervised staff of 14 personnel
• Dealership sells 80 to 100 new and used cars per month
• Increased annual customer paid labor sales from $300,000 to $597,000
• Reduced warranty rejection rate from 25% to less than 5%
• Converted system from manual to ADP computer system
• Developed over 75% service absorption of fixed expenses
• Maintained 2.0 to 2.5 hours per repair order up from 1.5 hours
• Increased productivity from 80% to 115%
• Responsible for monthly service advertising budget of $2000
• Increased CSI from 2.6 to 3.35

EDUCATION

1976 to 1978 Portland Community College Portland, OR

• Major: Automobile Mechanics

TRAINING COURSES

• Honda Service Management Seminars

• ATCON Service Management Seminars
• Chrysler Management Seminars
• Effective Leadership Seminars
• Customer One Seminars
• Fix it Right Seminars
• Quality Assurance Seminars
• Preventing and Solving Problems Seminar
• Warranty Training Seminars
• Hazardous Waste Management Seminars
• OSHA Training Seminars
• General Motors Management Seminars

AWARDS

• Chrysler Service Professional Association Achievement and Commitment to Service

Excellence Award (1989-1995 )
• Chrysler Diamond Level Service Manager Award (1997 )

PROFESSIONAL REFERRENCES AVAILABLE UPON REQUEST