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The Origins of ISO 9001:2008dsaaaaaaaaa
The Origins of ISO 9001:2008dsaaaaaaaaa
The Origins of ISO 9001:2008dsaaaaaaaaa
Customer focus
Leadership
Involvement of people
Process approach
System approach to management
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationships
When developing any element of a management system each of these principles needs
to be considered.
What is required
The 2008 version of the standard adopts a business process management approach.
Only
four core elements now exist in the standard and these apply equally to any business
process whether engaged in the manufacturing or service industries.. These elements
are:
Management responsibilities
Resource management
Product realisation
Measurement, analysis and improvement
In summary, this means that the standard requires that your management systems
cover the following issues:
1. Management responsibilities
The roles and responsibilities of management and staff need to be clearly defined and
understood. This includes an understanding of the structure of the organisation and
how the groups within it interrelate. This enables adequate planning, objective setting
and effective management of the organisation.
2. Resource management
Adequate resources (including human resources) need to be made available and
managed to ensure the implementation of a quality management system. These
include:
Providing methods for identifying the level of resource required for key tasks
and functions.
Understanding the knowledge and skills required to effectively manage the
business, both now and in the future.
3. Product realisation
These are the controls employed to ensure that any product or service delivered to the
customer meets their requirements. These include the traditional controls for
manufacturing and the definition of customer requirements for services. This will
usually form the largest part of a management system and will identify how the
organisation controls its business from identifying customer requirements, through
contract review, planning and execution of the tasks that deliver the product or service
to the customer. These controls will contain a definition of the checks and balances
that are in place to ensure that each stage of the process achieves what is required to
deliver satisfaction to the customer.
4. Measurement, analysis and improvement
will sample areas of the system in rotation. Over the 3-year period it is
necessary for the certification body to have re-visited all areas of the system.
Renewal of certificate - a full reassessment of the system is required after
three years.
A copy of the standard can be obtained from the International Organisation for
Standardisation (ISO) or British Standards Institute (BSI). Certification services are
offered by a large number of companies worldwide. A full list is available from
UKAS. What to do next If you are considering implementing ISO 9001:2008 or are
simply looking to develop a quality management system and think you may need help
and advice, please contact The Quality Team today for an informal no obligation chat.