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Ahp Matrix Template
Ahp Matrix Template
CTQ'S
RESPONSE
RESPONSE
QUALITY
PACKING
QUALITY
0.1428571429
PACKING
0.1428571429
0.1428571429
DELIVERY
0.125
0.125
0.125
RELATIONSHIP
0.125
0.125
0.2
1.5357142857
8.3928571429
15.325
COL. TOTAL
CTQ'S
NORMALIZED
SCORE
RESPONSE
NORMALIZED
SCORE
QUALITY
NORMALIZED
SCORE
PACKING
RESPONSE
0.6511627907
0.8340425532
0.4567699837
QUALITY
0.0930232558
0.1191489362
0.4567699837
PACKING
0.0930232558
0.0170212766
0.0652528548
DELIVERY
0.0813953488
0.014893617
0.0081566069
RELATIONSHIP
0.0813953488
0.014893617
0.013050571
COL. TOTAL
SCORES TO BE ALLOC
DESCRP.
NORMAL
AHP SCORE
POOR
1 TO 2
AVERAGE
3 TO 4
GOOD
5 TO 6
VERY GOOD
7 TO 8
EXCELLENT
9 TO 10
RELATIONSHIP
8
0.1111111111
25.1111111111
31
NORMALIZED
SCORE
DELIVERY
NORMALIZED
CUMULATIVE
PERCENTAGE OR
NORMALIZED
PERCENT RATIO
SCORE OR ROW
SCALE OF
SUM
PRIORITY
NORMALIZED
SCORE
RELATIONSHIP
0.3185840708
0.2580645161
2.5186239145
50.37247829
0.3185840708
0.2580645161
1.2455907626
24.9118152519
0.3185840708
0.1612903226
0.6551717806
13.103435612
0.0398230088
0.2903225806
0.4345911622
8.6918232441
0.0044247788
0.0322580645
0.1460223801
2.920447602
TO BE ALLOCATED
AVG. AHP SCORE
1.5
3.5
5.5
7.5
9
EXEC.
RESPONSE
QUALITY
CR2
CR3
CR4
CR5
CR6
CR7
CR8
CR9
CR10
CR11
CR12
CR13
CR14
CR15
CR16
CR17
CR18
CR19
CR20
CR21
CR22
CR23
CR24
CR25
CR26
CR27
CR28
CR29
CR30
UALITY
DELIVERY
PACKING
RELATIONSHIP
NTH
ELATIONSHIP
AHP
Please Tick any one of the ranks for the following Variables in
against each remark:- QUALITY
RESPONSE
1
2
3
4
5
Excellent [
]
Very Good [
]
Good [
]
Average [
]
Poor [
]
1
2
3
4
5
DELIVERY
1
2
3
4
5
1
2
Excellent [
]
Very Good [
]
Good [
]
Average [
]
Poor [
]
RELATIONSHIP
Excellent [
]
Very Good [
]
Excellent [
]
Very Good [
]
Good [
]
Average [
]
Poor [
]
PACKING
1
2
3
4
5
Excellent [
]
Very Good [
]
Good [
]
Average [
]
Poor [
]
REMARKS
EXCELLENT
VERY GOOD
2
3
4
5
Very Good [
]
Good [
]
Average [
]
Poor [
]
VERY GOOD
GOOD
AVERAGE
POOR
AHP
AHP
CSI RATING
CSI SCORE
EXCELLENT
AH
EXCELLENT
VERY GOOD
GOOD
AVERAGE
POOR
5
4
3
2
1
Value entitlement.
SURVEY FORM
[
d[
]
]
]
]
PACKING
[
d[
]
]
]
]
SCORES
5
4
VOC GATHERING
VO
4
3
2
1
AHP SCORE
GEOMETRIC ME
9
7-8
5-6
3-4
1-2
9
7.5
5.5
3.5
1.5
TAILS
AN EXAMPLE
TAILS
A
CONVERTING THE CSI
SCORES TO AHP SCORES
ABOUT AHP
TAILS
G THE
IX
GEOMETRIC MEAN
CONVERTING THE
SCORES
SCORING THE
MATRIX
9
7.5
5.5
3.5
1.5
MULTIVARI CHARTS
data executivewise
ecutivewise and can
n the field and can
nd solving the
AN EXAMPLE
mer's
ABOUT AHP
IX
lized
table
le of
dicate
MULTIVARI CHARTS
RESPONSE
QUALITY
0.1428571429
PACKING
0.1428571429 0.142857
DELIVERY
0.125
0.125
0.125
RELATIONSHIP
0.125
0.125
0.2
0.11111111
15.325 25.1111111
31
COL. TOTAL
1.5357142857 8.392857
0.6511627907 0.834043
0.45677 0.31858407
0.2580645161
QUALITY
0.0930232558 0.119149
0.45677 0.31858407
0.2580645161
PACKING
0.1612903226
DELIVERY
0.2903225806
RELATIONSHIP
0.0322580645
COL. TOTAL
RESPONSE
QUALITY
PACKING
DELIVERY
RELATIONSHIP
3%
BLE
2.518624
1.245591
0.655172
0.434591
0.146022
50.4
24.9
13.1
8.7
2.9
ale of Priority
Customer
clearly seen that for
esponse from
reatest preference.
nse from the
t priority and is
Dept. or the sales
imum response.
Pareto Analysis
2
1
0
1
Response
Quality
Packing
Delivery
Relationship
Cumulative % Individual %
24.25
24.25
47.00
22.75
68.75
21.75
87.50
18.75
100.00
12.50
CTQ
Relationship
Delivery
Packing
Quality
Response
(100-CTQ)
97
91
87
75
50
400
0
CTQ
RESPONSE
QUALITY
PACKING
DELIVERY
RELATIONSHIP
2
1
0
1
% RS of P
50.4
24.9
13.1
8.7
2.9
(100-CTQ)
49.6
75.1
86.9
91.3
97.1
100.00
90.00
80.00
70.00
60.00
50.00
40.00
30.00
20.00
10.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00