Professional Documents
Culture Documents
Human Resources Management Assignment: HR Practices in Fed - Ex
Human Resources Management Assignment: HR Practices in Fed - Ex
Resources
Management
Assignment
HR
PRACTICES
IN
FED-EX
Submi&ed
By:
Nidarshana
R
G
Nikhil
Pal
Yash
Sood
Sayantan
Khanra
GROUP
5
(PGP05079)
(PGP05080)
(PGP05102)
(FPM02007)
PHILOSOPHY
OF
FED-EX
People-Service-Prot
Unbroken
Chain
Each
link
is
supported
by
other
two
and
there
is
no
clearly
denable
points
of
entry
and
exit
Customers
saSsfacSon
key
to
success
If
we
take
care
of
our
people,
they
in
turn
will
deliver
impeccable
service
demand
by
our
customers,
who
will
rewards
us
with
prots
which
is
necessary
to
secure
our
future
HR
PRACTICES
RECRUITMENT
&
SELECTION:
online
job
applica:on
form
eligible
candidates
iden:ed
by
matching
with
companys
job
eligibility
norms
recorded
in
PRISM
Hire
orienta:on
kit
GROWTH
OPPORTUNITY:
SPEED
(
Succession
Planning
Execu:ve
Educa:on)
LEAP
(Leadership
EvaluaSon
and
Awareness
Process)
Online
job
pos:ng
system
Job
Change
Applicant
Tracking
System
(JCATS)-
Every
Friday
Fed-ex
posted
available
jobs
on
JCATS
HR
PRACTICES
EMPLOYEE
COMMUNICATION:
SFA(
Survey-Feedback-AcSon)
GFTP(
Guaranteed
Fair
Treatment
Procedure)
ODP(Open
door
Policy)
FXTV-in
house
satellite
cable
network
Constantly
provided
the
latest
nancial
data
so
that
they
knew
what
they
had
to
do
to
maximize
prots
PERFORMANCE
APPRAISAL:
Based
on
People-
Service-
Prot
People-
Assessed
leadership
abiliSes
Service
tracked
by
service
quality
indicators
measuring
customer
saSsfacSon
Pretax
prot
margin
to
arrive
at
the
incenSve
to
be
given
EMPLOYEE
RETENTION:
Exit
interview
OpSon
to
join
back
Good
compensaSon
and
exciSng
perks
Example:
Jump
seaSng
-allowed
employees
to
y
free
of
cost
where
Fedex
aircraes
operated
RecogniSon
programs-individual
and
team
recogniSon
FED-EX
VS
UPS
FED-EX
No
unions
People
play
a
role
in
designing
the
organizaSon
of
work
Arrangements
and
programs
to
empower
employees,
Encourage
suggesSons
to
promote
innovaSon
No
monetary
benets
10-12
hours
of
daily
work
Preference
to
internal
customers,
people
centric
UPS