Cisco 360 Learning Program for CCIE Voice

Self-Paced Lesson: Troubleshooting Tools

The centerpiece of this Lesson Module is the Troubleshooting video on demand (VoD) instruction. The format of each VoD
module provides the powerful learning experience of shadowing a Cisco CCIE who is configuring and explaining a
troubleshooting process.

Duration: Nine Hours

Each VoD is about 15 to 30 minutes in length, and the approximately 9 hours of VoD modules are grouped into six blocks. A
supporting soft-assessment quiz is included in each block. The concepts that are presented in this Lesson Module are
practiced throughout the Practice Lab Workbooks in the Cisco 360 Learning Program for CCIE Voice.

Target Audience
This Lesson Module is for professional-level networking engineers who have 3 to 5 years of network engineering experience

or have completed the Cisco CCNP Voice certification and need to master CCIE-level problems that involve:

Formulating a structured and consistent troubleshooting process

Troubleshooting dial plans and call routing

Troubleshooting automated alternate routing (AAR) and tail-end hop-off (TEHO)

Troubleshooting Cisco Unified Communications Manager Extension Mobility

Troubleshooting Cisco Unified Communications Manager Device Mobility

Troubleshooting Cisco Unified Mobility

Recommended Prerequisites and Corequisites

A CCNP Voice level of understanding of network troubleshooting is required. It is also recommended that this lesson be
completed with these CCIE Voice lessons:

Extension Mobility

Cisco Unified Mobility

Cisco Unified Presence

Lesson Module Objectives

Upon completion of this Lesson Module, students should be able to formulate well-defined mental simulations to perform the
following troubleshooting tasks with the minimally described parameters that are commonly found in CCIE-level tasks:

Formulate an end-to-end opening moves strategy for troubleshooting tasks

Formulate a troubleshooting strategy for dial plans and call routing

Formulate a troubleshooting strategy for AAR and TEHO

Formulate a troubleshooting strategy for Cisco Unified Communications Manager Extension Mobility

Formulate a troubleshooting strategy for Cisco Unified Communications Manager Device Mobility

Formulate a troubleshooting strategy for Cisco Unified Mobility

All contents are Copyright 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.

Page 1 of 3

Cisco 360 Learning Program for CCIE Voice

Lesson Module Outline

The VoDs in this Lesson Module discuss these topics:
Block 1: Troubleshooting Tools

Cisco Unified Communications Manager

Block 5: Troubleshooting Cisco Unified

Communications Manager Device Mobility

Troubleshooting Tools (16 minutes)

Gateway and Gatekeeper Troubleshooting Tools

Review of Call Routing Procedures and Elements

General Types of Call Setup Problems (14 minutes)

Troubleshooting Typical Calling Problems

(16 minutes)

Discuss Device Mobility Considerations

(13 minutes)

(19 minutes)

Discuss Device Mobility Considerations

(13 minutes)

(13 minutes)
Block 2: Troubleshooting Dial Plans and Routing

Review Device Mobility (13 minutes)

Troubleshooting Typical IP Problems and Device

Mobility Configuration Mismatches (9 minutes)

Troubleshooting Typical IP Problems and Device

Mobility Configuration Mismatches (9 minutes)

Troubleshooting Device Mobility Call-Routing and

Topology and Base Configuration (7 minutes)

Lab Demo 1: Phone at Headquarters Is

Topology and Base Configuration (20 minutes)

Unreachable (15 minutes)

Lab Demo 1: Device Mobility Configuration

Lab Demo 2: Headquarters Phones Unreachable

from PSTN (11 minutes)

Problems (5 minutes)

Lab Demo 3: National PSTN Unreachable from

Headquarters (8 minutes)

Class of Service Problems (16 minutes)

Lab Demo 2: Device Mobility Call-Routing

Problems (11 minutes)

Lab Demo 4: PSTN Unreachable from

Lab Demo 3: Device Mobility CoS Problems

(19 minutes)

Headquarters Using Backup (13 minutes)

Lab Demo 5: Headquarters and Partner Phones

Cannot Communicate (12 minutes)

Block 3: Troubleshooting AAR and TEHO

Block 6: Troubleshooting Cisco Unified Mobility

Review Extension Mobility (12 minutes)

Review Device Mobility (13 minutes)

Review Cisco Unified Mobility (10 minutes)

Cisco Unified Mobility Configuration Elements and

AAR Review (14 minutes)

Typical AAR Problems and AAR Troubleshooting

Modifications in Cisco Unified Communications

(10 minutes)

Manager 7.0 (18 minutes)

Troubleshooting TEHO (14 minutes)

Topology and Base Configuration (17 minutes)

Lab Demo 1: AAR Troubleshooting (14 minutes)

Lab Demo 2: TEHO Troubleshooting (13 minutes)

Troubleshoot Cisco Unified Mobility Mobile Connect

(12 minutes)

Troubleshoot Cisco Unified Mobility Mobile Voice

Access (6 minutes)

Block 4: Troubleshooting Cisco Unified

Topology and Base Configuration (10 minutes)

Communications Manager Extension Mobility

Lab Demo 1: Mobile Connect Inbound Calling

Review Extension Mobility (12 minutes)

Describe Extension Mobility and CSSs (7 minutes)

Troubleshoot Extension Mobility (14 minutes)

Topology and Base Configuration (18 minutes)

Lab Demo 1: Extension Mobility Login and Logout

Problems (16 minutes)

Lab Demo 2: Mobile Connect Remote Destination

Problems (18 minutes)

Lab Demo 3: Mobile Voice Access Problems

(23 minutes)

Problems (9 minutes)

Lab Demo 2: Extension Mobility CoS and CSS

Problems (11 minutes)

Lab Demo 3: Extension Mobility Call-Routing

Problems (7 minutes)

All contents are Copyright 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.

Page 2 of 3

Cisco 360 Learning Program for CCIE Voice

Lab Outline
This Lesson Module is useful in mastering the concepts of troubleshooting. There are three Practice Lab Workbooks that focus
on the troubleshooting topics that are covered in the VoDs: Extension Mobility, Cisco Unified Mobility, and Cisco Unified
Presence.
Students must supply the lab equipment that is required to run the labs. Each of the Practice Lab Workbook scenarios consists
of:

A scenario with CCIE-level troubleshooting tasks

A detailed answer key

Lab Topology
The following minimal topology is required to perform the labs in this Lesson Module:

For More Information

For more information about Cisco 360 Learning Program for CCIE Voice, go to http://www.cisco.com/go/360.
The Cisco 360 Learning Program for CCIE Voice Learning Portal is available at http://cisco360.cisco.com.

Printed in USA

All contents are Copyright 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.

11/08

Page 3 of 3