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Microsoft SQL

Server Migration
Pays Big Dividends for
SAP/ERP Customers
Quantified savings
for customers transitioning
from competitive databases
Migrating an SAP/ERP environment to Microsoft SQL Server
can reduce unplanned downtime by over 20%, cut IT labor
costs by nearly 25%, and cut ongoing software support costs
up to 85%. Migration from competitive databases is made
easy by tools, best practices, and certified SAP migration
specialists. Payback is as short as nine months, with ongoing
annual savings of 30%-37% possible.
Authored by:

Wipro Technologies
Product Strategy & Architecture Practice (PSA)
February 2008

Copyright Wipro Ltd. 2008. All rights reserved. No portion of this study can be used or reproduced without permission of the author. Information is based on best available resources. Opinions reflect judgment at the time and are
subject to change.

Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Table of Contents

Executive Summary

Introduction

Data Sources and Methodology

The Bottom Line: Strong Payback from Migrating SAP/ERP Environments to Microsoft SQL Server

Lowering Ongoing Costs

IT Labor Cost Reductions

Reduction in Downtime

Lower Salary Costs

Less Complex Administration

Cost Savings in Ongoing Software Support

Reduction in Ongoing Hardware Costs

The Importance of Infrastructure Optimization

10

Migrating from IBM DB2 on AIX to Microsoft SQL Server

13

Ongoing Costs

13

Migration Costs

14

Optimizing the Migration to Microsoft SQL Server

14

Project Outcomes

15

Low Risk

15

Predictable and Reasonable Cost

15

More Reliable Platforms

15

Calculating Migration Costs

15

Migration Best Practices

16

Summary

17

Appendix AData Sources and Methodology

18

Appendix BTypical Migration Project Plan

20

Appendix CFeatures of Microsoft SQL Server 2005

23

Appendix DAbout Wipro Product Strategy & Architecture Practice

24

Product Strategy & Architecture Practice

Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Executive Summary
In this study, Wipro consultants collected data from 68 companies running SAP on a variety of hardware and database
platforms. We additionally performed in-depth analysis on five companies who had migrated from a competitive platform
to Microsoft SQL Server.

ERP Migration*: Summary of Benefits


Medium SAP
Implementation

Large SAP
Implementation

Total Benefits (5 years)

$1,140,345

$11,956,652

Total Migration Costs

$298,160

$1,882,445

Net Benefits

$842,185

$10,074,206

Net Present Value of Benefits

$574,030

$7,343,298

Payback Period (months)

15

Internal Rate of Return (IRR)

74%

137%

* Migration from an SAP system on an Oracle database running on a Unix platform to


Microsoft SQL Server running on Windows Server 2003. Attributes of Medium
and Large implementations are profiled in Figure 4 later in the paper
Figure 1. Summary of benefits.

As shown in Figure 1, the case for migration is compelling. Migration from the Oracle database running on a UNIX-based
platform to Microsoft SQL Server can yield an Internal Rate of Return1 (IRR) of 74% to 137% while simultaneously lowering
unplanned downtime and increasing system performance. The study found that the larger the SAP/ERP implementation,
the larger the percentage of savings. The major savings drivers are shown in Figure 2. A picture of the costs and savings
over five years is shown in Figure 3.
Impact

Savings Driver

IT Administration Labor

20-25% savings

Fewer personnel required to manage Microsoft


SQL Server platform

IT Incident Management
Labor

20-25% savings

Bundled monitoring and fault tolerance tools lower


unplanned downtime

Software Support

61-86% savings

Differences in database licensing approaches and


bundling of database tools lowers ongoing support costs

Infrastructure Optimization
Best Practices

Downtime reduction
of 20% or more

Benefits apply to all platforms, but implementation is


easier and less expensive with Microsoft SQL Server

Figure 2. Major drivers of cost savings.

IRR is the discount rate often used in capital budgeting that makes the net present value of all cash flows from a particular project equal to zero. Generally speaking, the higher a
project's IRR, the more desirable it is to undertake the project. A 10% discount rate was used in all NPV calculations.

Product Strategy & Architecture Practice

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Migration Cost vs. Five Year Savings (NPV)

Medium Scenario
$1,000,000
$900,000
$800,000
$700,000
$600,000
$500,000
$400,000
$300,000
$200,000
$100,000
$0

Large Scenario

$10,000,000

$9,065,023

$864,561
$8,000,000
$6,000,000
$4,000,000

$298,160

$2,000,000

$1,882,445

$0
Migration Costs

5 year NPV benefits

Figure 3. Investing in a migration to Microsoft SQL Server yields large returns.

Implementing Infrastructure Optimization (IO)2 best practices of database mirroring, clustering, and rules-based system
monitoring can further reduce downtime and lower costs. These three capabilities are included at little or no additional
cost as part of Microsoft SQL Server 2005 and Windows Server 2003.
By leveraging external expertise and embracing migration best practices, migration projects are both low risk and modestly
priced. All the migration projects studied were viewed as completely successful, both operationally and financially.
Migration costs are typically repaid within 10 to 15 months.
In summary, migration of an SAP/ERP landscape3 to Microsoft SQL Server provides a rapid return on investment and
persuasive ongoing cost savings. Organizations will receive the greatest savings from reductions in IT labor costs and
ongoing software support fees. Savings are not the only motivation to migrate. The resulting landscape is more reliable
and scalable, with less unplanned downtime. Implementing Infrastructure Optimization best practices can provide even
greater returns.
Our recommendations are:

When an SAP/ERP landscape is 18 to 24 months out from a major inflection point in the system lifecycle
(such as a hardware refresh), begin researching migration to the Microsoft SQL Server platform. Visiting
reference sites is an easy way to gain knowledge and confirm suitability.

Call on certified SAP migration specialists as well as Microsoft and hardware vendor support to ensure a
cost-effective and low-risk migration. Use the migration best practices described in this paper to ensure
smooth implementation.

Investigate Infrastructure Optimization best practices for further lowering of costs.

2
3

 icrosofts Infrastructure Optimization Initiative is a series of models for improving operations, based on best practices that reduce cost or improve business performance.
M
Process improvement related optimization models are available from both industry and academia. See www.microsoft.com/io for more details
An SAP landscape includes the entire system architecture of an SAP implementation, including hardware platform, operating system, database, storage, networking, etc.
It is typically a three-tier architecture.

Product Strategy & Architecture Practice

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Introduction
Enterprise Resource Planning (ERP) systems are the nervous system of an organization, tracking and coordinating vital
operational support. They move products, place orders, assist in decision-making, track projects, and support numerous
industry-specific needs. Implemented primarily in the 1980s and 1990s, most organizations have their ERP environments
firmly in-place and under control. The task now turns to optimizing the management of these environments by lowering
costs, improving reliability, and, for many companies, scaling for system growth.
As companies approach an inflection point in their ERP system lifecyclewhether it is the need for a hardware refresh,
significant capacity increase, or merger-driven database consolidationthey often re-evaluate their hardware and database
choices. Many of these companies have found that migrating their SAP/ERP landscape from a competitive database and
platform to Microsoft SQL Server 2005 and Windows Server 2003 enables them to meet all their optimization goals.
To understand this movement in more detail, Wipro conducted an extensive survey of SAP/ERP customers, probing costs,
reliability, and migration experiences. The results provide a convincing story of the benefits of migrating an SAP/ERP
landscape to Microsoft SQL Server software running on industry-standard hardware. This paper provides a framework for
estimating SQL Server migration ROI along with baseline metrics for typical organizations:

Migration costs are paid back within 10-15 months, Internal Rate of Return (IRR) ranging from 74%-137%
Reduction in annual database and tools support costs of up to $1.1 million are
possible for large installations

Unplanned downtime is reduced an average of

23%

Ongoing IT labor savings total over 20% annually

Product Strategy & Architecture Practice

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Data Sources and Methodology


The data used in this paper was obtained via a survey of 68 companies running SAP/ERP on a variety of landscapes.
We backed up this quantitative information with qualitative information from outside Subject Matter Experts (SMEs),
prior Wipro research4,5 and publicly available case studies. To understand migration costs and best practices in detail,
we performed comprehensive, 1.5 hour qualitative and quantitative interviews with companies who had migrated to
Microsoft SQL Server within the last 12 months.

Scenarios
Medium

Large

Company Size

$1.4 billion revenue,


3,000 employees

$16 billion revenue,


40,000 employees

Number of SAP /ERP modules


(Financials, Human Capital
Management, etc.)

Database Size (GB) of SAP/ERP


production instance

540

4800

Dialog Steps per Day


(millions of transactions)

1.9

5.9

Concurrent Users

76

960

Named Users

299

5,800

Characteristics

99.5% SLA, few and


simple interfaces

99.99% SLA, larger


number and more
complex interfaces

Figure 4. Characteristics of modeled scenarios.

As with any complex system, there are many factors that influence the cost of an SAP/ERP landscape, including industry,
geography, size of company, and so forth. There is no one size fits all model. In response, we took the approach of creating
a stalking horse, by which we mean a starting point to explore the benefits, costs, risks and paybacks of transitioning
an SAP/ERP environments to Microsoft SQL Server. In fact, we created two stalking horsesone dubbed the Medium
scenario, the other the Large scenario. The key attributes of these scenarios are shown in Figure 4. These are roughly
based on the 20th and 80th percentiles in our survey data. These scenarios should be used as a suggested starting point
for looking at Microsoft SQL Server migration in your organization, and should be modified to reflect your particular
situation.

4
5

 Moving ERP to SQL Server Yields Substantial Savings, Wipro PSA Practice, 2004
 TCO Benefits of SQL Server, Wipro PSA Practice, 2004

Product Strategy & Architecture Practice

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

The Bottom Line:


Strong Payback from Migrating SAP/ERP Environments
to Microsoft SQL Server
Our research revealed a compelling case for migrating to Microsoft SQL Server for both the Medium and Large scenarios,
with total costs and benefits shown in Figure 5. Migration from the Oracle database running on a UNIX-based platform
to Microsoft SQL Server can yield a internal rate of return of 74% to 137% while simultaneously lowering unplanned
downtime and increasing system performance.
Migration Cost vs. Five Year Savings (NPV)

Medium Scenario
$1,000,000
$900,000
$800,000
$700,000
$600,000
$500,000
$400,000
$300,000
$200,000
$100,000
$0
$(100,000)

Large Scenario

$10,000,000

$9,065,023

$864,561
$8,000,000
$593,390

$4,540,900

$6,000,000
$4,000,000

$298,160
$185,748

$2,000,000

$1,882,445

$0

$1,255,304
$627,142

$265,911

$112,411

$5,259

$(2,000,000)

5 Year NPV
of Savings

Migration
Cost*

Migration
Cost*

$4,475,384

$48,740
5 Year NPV
of Savings

* Assumes migration timed to coincide with server hardware refresh cycle. Lower priced Windows hardware creates a net
savings in hardware expenditures; these are counted as a "hardware cost avoidance" benefit in the NPV.
Labor

Software

Hardware

Figure 5. Migration benefits far outweigh costs.

Appendix A provides more detail on the data, model scenario attributes, and methodologies used in this paper.
Figure 6 shows a detailed breakdown of the costs savings by category, and the drivers behind the savings.
Some highlights to note:

Labor costs are both the largest expense, and the greatest area of cost savings. It is clear that in order to
reduce your ongoing costs to any great extent, you have to reduce your IT labor expense.

Database and tool software are the next biggest cost, especially in the Large scenario. The savings
percentages are very significant here.

Database tool functionality (including monitoring, security, tuning


and clustering) are included with Microsoft SQL Server and
Windows Server 2003, and thus incur no additional cost. The same
tools from Oracle can add costs of between $14,000 and $491,000.

Total annual savings are 30% to 37%. The larger the system,
the greater the proportion of savingsannual savings of over
$228,000 and $2,400,000 respectively.

Every case is different, but we have found that


an SAP/ERP landscape running Microsoft SQL
Server on Windows generally has a 10-25%
lower TCO than other platforms. While the
less expensive hardware and software are part
of the reason, the real savings comes from
reduction in IT labor costs
Sridhar Srinivasan, VP Microsoft Business Unit,
Wipro Technologies

TCO = Total Cost of Ownership

Product Strategy & Architecture Practice

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Medium Scenario

Large Scenario

Microsoft
SQL
Server

Oracle/
Unix

Savings

%
Savings

Microsoft
SQL
Server

Incident
Mgt Labor

213,572

281,167

67,595

24%

1,522,552 2,153,942

631,390

29%

Lower downtime, better


diagnosis tools

Admin Labor

198,748

263,007

64,259

24%

1,636,117 2,014,820

378,703

19%

Less complex to manage,


especially capacity management,
performance tuning, and
monitoring. Integrated toolset
reduces scripting etc.

Database
Support

30,113

70,464

40,351

57%

180,850

787,224

606,374

77%

No extra charge for multi-core


processors; lower base cost

Test/Dev Lab
Labor

64,171

83,115

18,944

23%

491,599

636,724

145,125

23%

Less complex to manage,


especially capacity management,
performance tuning, and
monitoring. Integrated toolset
reduces scripting etc.

Database
Tools
Support

14,520

14,520

100%

491,040

491,040

100%

Tools come bundled with


Microsoft SQL Server, but have
to be purchased separately
on Oracle

Training

18,914

24,651

5,737

23%

139,307

181,967

42,660

23%

Less training required; courses


generally less expensive

Base
Platform
(HW and OS)

17,876

34,540

16,663

48%

40,237

136,275

96,039

70%

OS support costs significantly


less for Windows Server

Total

543,394

771,464

228,069

30%

Oracle/
Unix

Savings

4,010,662 6,401,992 2,391,330

%
Savings Cost Driver

37%

Figure 6. Annual costs savings are significant across all categories.

In the following sections, well explore these results in more detail:

Lowered Ongoing Costs examines annual operating cost savings available when moving to a
Microsoft SQL Server landscape from an Oracle/UNIX landscape.

Infrastructure Optimization Savings explores the benefits of using Infrastructure Optimization


Best Practices (regardless of landscape). It also explores the cost and difficulty of implementing
the Best Practices on different landscapes.

Migration Best Practices summarizes the optimal approach to ensure a low-risk, cost-effective
migration to Microsoft SQL Server.

Product Strategy & Architecture Practice

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Lowering Ongoing Costs


Most companies already have their SAP/ERP system up and running; what matters most to them is reducing ongoing
costs. In this section we examine the differences in ongoing cost between a Microsoft SQL Server/Windows landscape
and an Oracle/UNIX landscape. (Because SAP/ERP licensing and storage costs are assumed to be the same across both
landscapes, we exclude them from the analysis.) Figure 7 shows the ongoing cost savings by category. Well explore the
sources of the savings in the following sections.

Medium Scenario

Total Ongoing Costs

$800,000

$7,000,000

$700,000

30%
lower costs

$600,000
$500,000
$400,000

Large Scenario

$771,464
$651,940

$543,394
$495,405

$300,000

$6,000,000

37%
lower costs

$5,000,000
$4,000,000

$4,010,662

$3,000,000

$3,789,575

$6,401,992
$4,987,453

$2,000,000

$200,000

$1,000,000

$100,000
$0

$45,490
$2,499
SQL Server/
Windows

$115,637

$1,385,610
$205,015

$0

$3,887
Oracle/Unix
IT Labor

Software

$16,072

$28,929

SQL Server/
Windows

Oracle/Unix

Hardware

Figure 7. IT labor reduction is the largest area of savings, followed by software.

IT Labor Cost Reductions


Labor cost savings ranged from 20-25%, and accounted
for the largest area of savings. These figures correspond
to what we heard from migration customers who had
experience in both environments. Other studies have
found even higher savings.7 We hypothesize that these
lower labor costs are driven by:

Reduction in downtime
Lower salary costs
Less complex administration

Key Findings: Ongoing Costs


Labor costs are the largest component of ongoing costs, and hence
the best target for cost reduction. Labor cost savings of 20% or more
are possible in a Microsoft SQL Server landscape.
Microsofts licensing approach lowers software support costs by
up to 86%.
Unplanned downtime is reduced by over 20% in a Microsoft
SQL Server landscape.
It is easy and cost-effective to implement Infrastructure Optimization
Best Practices for SAP on Microsoft SQL Server, further lowering labor
costs and decreasing downtime.

 Microsoft SQL Server and Oracle Database: A Comparative Study on Total Cost of Administration, Alinean, Inc. May 2006
http://www.alinean.com/PDFs/Alinean-MicrosoftAndOracleTCAStudy.pdf

Product Strategy & Architecture Practice

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

The following paragraphs explore these factors in more detail.

Reduction in Downtime

Though not included in our calculations, it is important


to recognize the impact of lost productivity and other
costs imposed by unplanned downtime on the rest of
the organization. $40,000 an hour in end user productivity
losses are not uncommon.8 A reduction of eight hours in
unplanned downtime would reduce annual productivity
losses by $320,000. (Of course, you should use lost
productivity estimates specific to your company).

Downtime
200
180
160

Hours per year

Planned downtime is a scheduled outage of the SAP/ERP


landscape in order to perform maintenance, install support
packages, patches, etc. Unplanned downtime is a system
failure of some sortwhether network, server, hardware,
software, database, security breach, etc. Downtime was
significantly lower with Microsoft SQL Serverabout half
that of the Oracle/UNIX systems, for both Medium and
Large scenarios, as shown in Figure 8. Of particular note
is the eight to nine hour annual reduction in unplanned
downtime. This 22% drop directly impacts the level of
Incident Management labor.

120

60
40
20

Oracle/
Unix

SQL Svr/
Win

Medium
Unplanned

Oracle/
Unix

Large/Complex
Planned

Figure 8. Unplanned downtime is reduced over 20%

in the Microsoft SQL environment.

Average DBA Salary*


(including 28% burden rate)
$120,000
$100,000
$80,000
$60,000

Earlier studies9 have shown that a Microsoft SQL Server


landscape has lower ongoing administrative costs
than Oracle/Unix, especially in the areas of capacity
management, performance tuning, and monitoring.
Additional advantages stem from the more integrated
features of Microsoft SQL Server that can be found under
one hood vs. requiring command line interfaces, CRON
jobs, shell-scripting or add-on products.

$40,000

67

61

SQL Svr/
Win

Less Complex Administration

30

28

Lower Salary Costs


Beyond the IT labor hours saved, additional savings come
from the fact that Microsoft SQL Server DBAs and other
Microsoft support positions generally draw a somewhat
lower salary for any given level of experience, as shown
in Figure 9.

147

135

100
80

39

36

140

$20,000
$0
source: Payscale.com

Microsoft
SQL Server

Oracle
database

* DBAs with five years experience


Figure 9. Salaries are lower for
Microsoft DBAs vs. Oracle DBAs.

Disaster recovery spending How much is enough? Tom Pisello, CEO and founder of Alinean http://www.alinean.com/Newsletters/2004-1-Jan.asp Jan 2004
 TCO Benefits of SQL Server, Wipro PSA Practice, 2004

Product Strategy & Architecture Practice

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Cost Savings in Ongoing Software Support


As shown in Figure 10, ongoing software support charges were significantly lower for Microsoft SQL Server61% lower in
the Medium scenario and 86% in the Large scenario.

Medium Scenario

Ongoing Software Support Costs

$140,000

$1,600,000

$120,000

$1,400,000
$14,520

$100,000

$70,464

$80,000
$60,000

$1,200,000

$800,000

$787,224

$600,000

$40,000

$400,000

$30,113

$200,000

$30,653

$-

$15,377

$-

$491,040

$1,000,000

61%
lower costs

$20,000

Large Scenario

85%
lower costs
$180,850

$107,346

$24,165
Microsoft
SQL Server

Oracle/Unix
Database Tools

Microsoft
SQL Server
Database

Oracle/Unix

Operating System

Figure 10. Differentials in software licensing costs are especially pronounced in the Large scenario.

Operating system support costs are lower in the Microsoft SQL Server environment. But the biggest cost differentials
are in the database and database tools support and maintenance costs. The reason stems from the fact that annual
database support costs are based on a percentage (usually 20-25%) of the initial license costs. Thus, differences in initial
database licensing costs reverberate through the years as differences in support costs. The side bar entitled Navigating
the Complexities of Database Licensing provides an introduction to this topic. The base price Microsoft SQL Server licensing
is less expensive ($25,000 vs. $40,000 per processor for an Enterprise Edition license). But the real cost differences come
from the add-ons and multipliers that are present in the Oracle database licensing regime. These differences are especially
noticeable in the Large scenario, as Oracles per-core processor charges make their presence felt. A fault-tolerant system
with standby servers would see an even bigger differential.

Reduction in Ongoing Hardware Costs


Since storage costs are assumed to be the same across platforms, server support costs are the primary element in
ongoing hardware costs. At less than 1% of total ongoing costs, server support contracts are a relatively minor contributor.
Nonetheless, Windows-based hardware platforms save about $13,000/year in the Large scenario.

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Navigating the Complexities of Database Licensing


Comparing apples to apples in database licensing is a
complex undertaking, as the paragraphs below describe.
Base Price: is the cost for a single processor license. For a dual
processor multiply by two, a quad-processor by four, and so
forth. Microsoft and Oracle both license by processor.
Add-on Tools: Want diagnostics, tuning, performance
analysis, advanced security? These features are bundled with
Microsoft SQL Server, but cost extra with Oracleand these
costs can nearly double the cost of the base license.
Standby Server License: Standby servers are used for highavailability and disaster recovery. Oracle requires full licenses
to be purchased on these servers; with Microsoft SQL Server
there is no charge.
Failover Server License: Do you need a separate license for
the failover system in your cluster? Not with Microsoft SQL
Server, but you do with Oracle if it is used on more than
10 different days a year.

Multi-core Multiplier: These days, many servers ship with


dual-, quad- and octi-core processors (i.e. multiple CPUs on
a single chip). Oracle charges .25 to .75 of the base processor
charge for each core, rounded up. An Intel- or AMD-based
quad-core processor would charged as .5*4=2 processors.
Microsoft SQL Server treats any multi-core devices as a
single processor. The Oracle multiplier applies to all the
charges listed abovetools, standby servers, testing labs, etc.
Volume Discount: Once the list price is calculated, a discount
is applied based on the overall volume of business done with
the vendor. Discounts of up to 30% are not uncommon.
This is only an overview. For more licensing alternatives and
other details on this topic, see Navigating the Enterprise
Database Selection Process: A Comparison of RDMS
Acquisition costs by Value Prism Consulting, January, 2006,
or check each vendors website directly.

The Importance of Infrastructure


Optimization
How an organization manages its SAP/ERP system is as important as
the choice of hardware platform, operating system or database. To help
organizations develop a roadmap for improving operations, Microsoft
created the Infrastructure Optimization initiative. The IO initiative consists
of a series of models based on best practices that reduce cost or improve
business performance10.

We can typically reduce our IT labor costs


by 20% or more simply by implementing IO
best practices. We find that reliability goes
up as labor costs go down.
Sridhar Srinivasan, VP Microsoft
Business Unit, Wipro Technologies

While the IO initiative is beyond the scope of this paper, the research for this paper uncovered patterns in top performing
organizations. These patterns have been used to formulate a set of best practices for managing an SAP/ERP landscape.
Best practices are vendor-agnostic and apply equally to UNIX and Windows, Oracle databases and Microsoft SQL Server.
In SAP/ERP environments, best practices reduce costs or unplanned downtime and correspond to recommended
system architectures or management processes. This research identified three best practices that were used by the best
performing organizations to reduce unplanned downtime.
Database Mirroring: Mirrored SAP/ERP databases that provide
a hot spare
Server Clustering: Clustered database and SAP/ERP servers that
provide an on-line spare
Rules-Based Monitoring: Automated monitoring software linked
to a rule-based system that automatically and proactively remediates
issues before unplanned downtime occurs

10

Key Findings: Infrastructure Optimization


Infrastructure Optimization Best Practices of
database mirroring, server clustering, and
rule-based monitoring can reduce unplanned
downtime in an SAP landscape.
The Best Practices are more easily and less
expensively implemented in a Microsoft SQL
Server environment.

To learn more about the important subject of Infrastructure Optimization, see www.microsoft.com/io

Product Strategy & Architecture Practice

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Figure 11 compares the use of the three best practices against unplanned downtime. Interpreting Figure 11 should be
done cautiously. The metrics shown are simple correlations based on a single variable in a complex system. The metrics
should be used as a source of directional information and not for estimating the expected value of the best practices.
Estimating the impact of a best practice would require a sample size much larger than what is available in this research.
The takeaway from the figure is that better performing organizations use these best practices and others to reduce
unplanned downtime.
Annual Unplanned Downtime Hours
Best Practice

Yes

No

% Improvement by
adopting practice

Database Mirroring (n=68)

25.9

39.5

34%

Clustering (n=68)

26.4

32.9

20%

*Rule based
System Monitoring (n=26)

20.5

27.6

26%

* Rule based system monitoring is benchmarked against organizations that also monitor but use manual
remediation. Rule based monitoring is based on a subset (n=26) of the 68 organization sample.
Figure 11. Implementation of best practices can reduce unplanned downtime.

All SAP/ERP landscapes will benefit equally from these best practices and, in fact, the sample used in Figure 11 represents
the full sample of 68 organizations across all databases and platforms. The difference between platforms and vendors
has less to do with the value of the best practices and more to do with the cost and difficulty in implementing them. As
shown in Figure 12, the advantage of the Microsoft SQL Server environment is that much of the enabling technology
comes bundled with the database or server license. Organizations running Windows and SQL can implement all three
best practices with products available from Microsoft, reducing integration headaches. In the Oracle/Unix environment
the solution would require products from multiple vendors. In most cases, the mixed vendor approach increases costs and
makes it more difficult to standardize on a single vendor architecture across the organization.

Best
Practice

Intel or AMD/
Windows/SQL

Cost

Sun/Solaris/
Oracle

Cost

Comment

Database
Replication/
Mirroring

Included with
Microsoft SQL
Server license

$0

Included with
Oracle 10g

$0

Available at no
cost from both
vendors.

Clustering

Included with
Windows Server
2003 EE and SQL
Server 2005 EE

$0

Sun Cluster /
Oracle
Real Application
Clusters

$26,000/
Processor

$20,000/Processor
(Oracle)

System Center
Configuration
Manager 2007*

$1307 for
SCCM2007
$426/Server
$0/SQL Agent

HP OpenView
for UNIX,
Management
Server for Solaris,
and HP Oracle
Software

$37,978 for
HP OV

Rule-based
System
Monitoring

$6,000/Processor
(Sun)

$427/Server
Agent
$1,419/Oracle
Agent

* System Center Configuration Manager 2007 is a renamed and extended version of the former Microsoft Operations Manager (MOM).
Figure 12. It is easier and less costly to implement SAP best practices in a Microsoft SQL Server landscape.

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Microsoft SQL Server 2005 contains several significant enhancements to support Infrastructure Optimization, as outline in
the paragraphs below. (See Appendix C for a full description of Microsoft SQL Server 2005 improvements).
Database Mirroring. Database replication has been enhanced in Microsoft SQL Server 2005 and is important to
SAP/ERP because of its ability to create an on-line spare database in the event that the primary database or database
server fails. SQL Server 2005 database mirroring streams transaction logs to a mirror server and a backup database. If
the primary database should fail, the system will automatically reroute connections to the backup database. Failover
time is measured in seconds.
Clustering. Microsoft Windows Server and SQL Server 2005 also have a clustering solution built into the core
products at no extra charge. Clustering reduces downtime by providing redundant hardware. Failover clustering
creates fault-tolerant virtual servers that provide fast failover in the event of a database server failure. In SQL Server
2005, support for failover clustering has been extended to SQL Server Analysis Services, Notification Services, and SQL
Server replication. This solution requires certified hardware, and failover is transparent to users and applications since
IP addresses are redirected away from failed equipment.
Rules-Based Monitoring. The third best practice, rule-based system monitoring, is made available in Microsoft
environments through System Center Configuration Manager 2007 (formerly Microsoft Operations Manager). One
implementation of SCCM 2007 can be used across an entire Windows Server infrastructure, monitoring all systems. For
SAP/ERP, SCCM 2007 has special counters available through the SQL Server Management Pack that monitor specific
database services, database health, replication, database mirroring and other key functionality. There is also a healthy
Microsoft partner ecosystem that provides monitoring agents and analysis packages for specific SAP/ERP modules
and applications. SCCM 2007 monitors the SAP/ERP databases and is programmed with a set of rules that trigger
actions when a failure is imminent. As a result, unplanned downtime is significantly reduced. Rule based monitoring
through SCCM 2007 is especially valuable in that it also ensures the health of database mirroring used in the first
best practice.
Reducing unplanned downtime with best practices requires an investment whether the solution is from Microsoft or a
number of other vendors. Determining if these best practices make sense for a specific organization depends on the cost
of the solution verses the cost of the unplanned downtime. Since the cost of unplanned downtime is unique to every
organization and measured in revenue and productivity loss, all unplanned downtime metrics in this paper are presented
in hours. Each organization will need to attach a dollar value to each unplanned hour of downtime, and then make a
business case for the best practices. When building a business case for a migration to Microsoft SQL Server, organizations
should include the costs and benefits of these best practices in the business case. ROI can change significantly if these
best practices are made part of the equation.

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Migrating from IBM DB2 on AIX to Microsoft SQL Server


This paper has primarily focused on comparing Oracle to Microsoft SQL server, since most of the survey respondents were
using one of these platforms. However, ten of the respondents were using IBM DB2, and we used that data to assess the
value of a Microsoft SQL Server migration for this scenario. As with the Oracle/Unix analysis, this should be considered a
starting point for your own analysis, not a definitive model.
SQL/Windows

DB2/UNIX

Database

Microsoft SQL Server 2005 EE

IBM DB2 9.5 EE

Operating System

Windows Server 2003 EE

IBM AIX 5L 5.3

Hardware

IBM System x3950/x3650

IBM System p5

Figure 13. Products used in scenario evaluation (both Medium and Large).

Medium

Large

Total Migration Costs

$269,410

$2,167,494

Total Benefits (5-yr)

$1,087,234

$12,122,042

Net Benefits

$817,824

$9,954,549

Net Present Value

$577,458

$7,183,642

Payback Period (Months)

14

10

IRR

84%

118%

Figure 14. Summary of benefits.

As was the case with the Oracle/Unix scenarios, our DB2/UNIX scenarios showed compelling reasons for organizations to
migrate to Microsoft SQL Server instead of refreshing their UNIX-based hardware. Payback is 10 to 14 months, with an IRR
of 84% to 118%, as shown in Figure 14. The two biggest differences between the DB2 and Oracle cases were:
DB2 licensing costs and hence ongoing support costs are even more expensive
IBM POWER5-based hardware is at least 50% more expensive than hardware in the other scenarios,
providing greater cost avoidance potential during migration

Ongoing Costs
Software support and IT labor savings were the major sources of savings from migration, just as they were in Oracle-based
environments.
IBMs DB2 licensing is based primarily on the total number of cores. It also is adjusted using a PVU (processor value unit)
factor, which tends to be higher for faster processor cores. Totaled DB2 pricing is 124% higher in the medium sized
organization and 162% higher in the large organization vs. Microsoft SQL Server. It was also more expensive that Oracles
price. Database tools doubled the base license costs. Licensing costs required for the testing and development labs were
also very significant in both scenarios.
Continued on next page

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Continued from previous page

Migrating from IBM DB2 on AIX to Microsoft SQL Server


AIX initial license costs are modest; however, ongoing maintenance and support costs are high. AIX licensing is based
on the number of processors (Windows is based on number of servers) compounding the OS cost differences for multiprocessor servers. For the Medium scenario, AIX annual costs are 13% more expensive, but in the large organization
scenario, AIX costs are over twice as expensive.
Annual hardware maintenance and support costs (and cost savings) were not significant.
Total IT labor savings from migrating to Microsoft SQL Server from DB2 is 22% for both Medium and Large scenarios. The
22% savings is slightly lower than the savings moving from Oracle to SQL server because our survey indicated that DBAs
were a little more efficient at managing the DB2 environment (but not nearly as cost-effective as managing the SQL/
Windows environment).

Migration Costs
Costs to migrate to the SQL Server/Windows platform from the DB2/UNIX platform were essentially the same as migrating
from the Oracle/UNIX platform.
Cost to purchase Intel or AMD processor based hardware was significantly less (50%+ savings) than purchasing the
IBM POWER5-based hardware with roughly equivalent performance.

Optimizing the Migration to Microsoft SQL Server


Given the significant savings in ongoing costs and lesser downtime between Microsoft SQL Server vs.
Oracle/UNIX landscape, it is not surprising that companies are investigating the possibility of migration
when they reach a system lifecycle inflection point.
To learn more about what contributes to a successful migration, we performed
in-depth interviews with five companies who had migrated their SAP/ERP
implementation to Microsoft SQL Server in the last 12 months. We also talked
with SAP migration experts who have assisted in scores of migrations.
The reasons our interviewees had for changing platforms went beyond just
lowering platform costs and included:
1. Supporting a company-wide policy on centralization and
standardization of hardware and software platforms

Key Findings: Migration


SAP Landscape Migration is well understood,
low-risk, and well supported by tools, vendors,
and certified SAP migration specialists.
Migration Best Practices ensure an optimal
migration, with minimal risk and at a
lower cost.

2. A desire to leverage the vast Microsoft partner ecosystem

Migration IRR is 74% to 137% with a payback


period of 10 to 15 months.

3. The deep labor pool of available Microsoft expertisealready in


house, and also in their local market. This was especially important to
interviewees in remote locations

Microsoft SQL Server on Windows offers


strategic benefits such as standardization, rich
partner ecosystem, and deep labor pools.

4. An inability to meet SLAs on their existing SAP/ERP landscape

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Project Outcomes
Interviewees told us three major concerns theyd had at the start of the migration project: risk, cost, and reliability. Heres
how these concerns played out over the course of their projects:

Low Risk

We learned from interviewees that with proper planning, risk is very low. Without exception, projects ran to schedule,
with virtually no problems. Most companies said there was nothing they would do differently next time. One interviewee
expressed absolute amazement at how smoothly the project had run. SAP/ERP database migration is a well-understood
technology area with deep vendor expertise, strong migration support tools, and well-honed methodologies. External
migration specialists were called on for every project, and were deemed central to the projects success. The actual
migration itself was completed over a two to three day weekend. The migrated systems ran well from day one, with
only minor tweaks needed afterwards.

Predictable and Reasonable Cost

Migration labor costs are predictable and reasonable. Support was strong from both hardware vendors and Microsoft
engineers throughout the migration, reducing the amount of internal labor and expertise required. Typical migrations
averaged 100-350 days of labor, typically spread over six to twelve months. Internal labor accounted for 60 to 80% of
the total, with the rest coming from external SAP migration specialists, hardware vendors, and Microsoft.

More Reliable Platforms

In all cases, the new platform was more reliable and higher performing than the one it replaced, often by a significant
margin. Most interviewees used reference accounts to assure themselves of its capabilities ahead of time. One
performed a Proof of Concept test with the help of its hardware vendor and Microsoft.
Appendix B contains additional detailed information on typical project schedules, detailed tasks, and project roles in an
SAP/ERP migration project.

Calculating Migration Costs


There are two major cost elements in a migrationthe labor costs (internal and external), and the licensing cost of
Microsoft SQL Server. The SAP/ERP license transfers unchanged to the new landscape. We assume that the migration
occurs at a system lifecycle inflection point (as it did for all our interviewees), so a hardware refresh will occur regardless.
We thus factored in only the net difference in hardware costs between the two systems as part of the migration cost (or
cost-avoidance).

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Figure 15 shows a typical migration cost profile for both


the Medium and Large scenarios. Notice that labor costs
are proportionately higher in the Large scenario; these
increases are driven by:

Higher number and greater complexity


of interfaces

Higher availability requirements


The increased attention to optimization, in
order to fit the larger database migration into
the available downtime window.

Migration Costs
from Unix/Oracle to Windows and Microsoft SQL Server
$2,500,000
$2,000,000

$1,882,445

$1,500,000

$627,142
$103,380

$1,000,000

$626,924
$500,000

$298,160

$0

$112,411
$13,755
$56,993
$115,000

Medium
Software Costs

Training

$525,000
Large

Internal Labor

External Labor

Figure 15. Migration costs are reasonable for

both Medium and Complex scenarios.

Migration Best Practices


We asked interviewees and SMEs what they would recommend as best practices during a migration to Microsoft SQL
Server. Their responses were consistent:
1. Use the well-honed SAP/ERP migration tools and skills from external consultants. Bring in specialist
expertise in SAP/ERP migration and database architecture.
2. Ensure a close working relationship among all vendors,
consultants and internal teams.
3. Strong vendor support can reduce total labor costs.
4. Bring in business users up front, and have strong
communications throughout to assuage worries.
5. Double-check sizing and growth assumptions early
in the process.

Weve found that a close working


relationship among vendors, consultants,
and internal staff can reduce total labor
costs and increase project success.
Sridhar Srinivasan, VP Microsoft
Business Unit, Wipro Technologies

6. Consider migrating a less critical SAP/ERP system first, to build internal IT understanding, and ease user
concerns. Follow-on migrations will be less costly and perceived as less risky.
7. Set the project calendar far in advance and stick to the dates. Include time for extra trial migrations
should they be needed. A two- or three-day weekend is enough time do the migration and go live for
databases under six terabytes.
8. Since six terabytes is a practical limitation to the amount of data that can be migrated over a
three-day downtime window, it makes sense to start a proactive migration project 12 to 18 months
before this point is reached. Migration is still feasible for databases larger than six terabytes, but it
is a more complex, incremental process.

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Summary
Migration of an SAP/ERP landscape to Microsoft SQL Server provides attractive ROI and compelling ongoing cost savings.
Look for the greatest savings from reductions in IT labor costs and ongoing software support charges. The resulting
landscape is more reliable and scalable, with less unplanned downtime. Implementing Infrastructure Optimization best
practices can further reduce unplanned downtime and provide even greater returns.
Recommended Next Steps:

When an SAP/ERP landscape is 18 to 24 months out from a major inflection point in the system
lifecycle, begin researching migration to the Microsoft SQL Server platform. Visiting reference sites
is an easy way to gain knowledge and confidence in the results.

Call on certified SAP migration specialists, as well as Microsoft and hardware vendor support to
ensure a cost-effective, low-risk migration. Use the Migration best practices described in this paper
to ensure success.

Investigate Infrastructure Optimization best practices, analyzing which can provide the highest
level of payback for your organization.

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Appendix A.
Data Sources and Methodology
The data used in this paper was obtained via a survey of 68 companies running SAP/ERP on a variety of landscapes, using
the screening parameters shown in Figure 16. Size ranged from $600 million revenue with 1,500 employees to $45 billion
revenue with 100,000 employees. Over 90% of the companies were US-based.

Screening Criteria

Range

Database Size

500GB-2000GB

SAP steps per day

1-6 million

SAP architecture

3 or 4 tier

SAP Modules

One or more of Financials,


Human Capital Management,
Operations, and Corporate Services

Database

Oracle, DB2, Microsoft SQL Server

Industry

Manufacturing industry for 50% or


more of surveyed companies
Figure 16. Screening criteria for survey respondents.

In interviews lasting over an hour, we collected data on hardware, software and support services, configurations and costs,
as well as various categories of IT labor, downtime, SLA goals and more. The surveys were performed during December 2007
and January 2008. We backed up the quantitative information from the telephone surveys with qualitative information
from outside Subject Matter Experts (SMEs), prior Wipro research11, 12 , and publically available case studies.
Two divisions of Wipro have extensive experience in SAP/ERP and in Microsoft SQL Server, and we probed their experience
as well.
To understand migration costs and best practices, we performed detailed, 1.5 hour qualitative and quantitative interviews
specifically to learn more about the migration process and costs. We talked with five project leaders (and often additional
members of their team) that had migrated their companys SAP/ERP landscape to Microsoft SQL Server within the last
12 months. This information, along with input from SAP migration SMEs, was used to develop the section on migration.

11
12

Moving ERP to SQL Server Yields Substantial Savings, Wipro PSA Practice, 2004
TCO Benefits of SQL Server, Wipro PSA Practice, 2004

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

To reduce differences caused by varying business designs and processes, we pulled a subset of 38 consisting only of
Manufacturing companies, 16 of which were running on Microsoft Windows with Microsoft SQL Server; another 16 were
running an Oracle database on a UNIX-based system, with the remaining six running other databases. The core of the
analysis in this paper is focused on these Oracle database and Microsoft SQL Server Manufacturing industry respondents,
though data from the other interviews was used to deepen and further illuminate the findings. Figure 17 shows a detailed
breakdown of the surveyed companies, broken down by industry and database.
Composition of Surveyed Organizations (n=68)
Other DB
4

Other DB
6
Oracle
16

Microsoft SQL
9

Oracle
17

Microsoft SQL
16

Manufacturing (N=38)

Non-manufacturing (N=30)

Figure 17. Respondents broken down by industry and database.

The major cost elements in each category are shown in Figure 18.
Category

Description

Hardware

Server maintenance and support.


(Storage is excluded, since it is assumed to be the
same regardless of platform.)

Software

Support and maintenance costs for operating system,


database and database tools (tuning, monitoring,
and security, for medium scenario, with addition of
clustering tools for Large scenario.)

IT Labor

Incident Management, Administration, Labs, Training.


Figure 18. Cost Elements included in calculations.

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Appendix B.
13
Typical Migration Project Plan
From the SAP migration experts we talked to, we received detailed information on typical project structures, tasks, roles,
etc. We include it here as a starting point for understanding the migration process. If you are considering a migration
to Microsoft SQL Server, we strongly recommend contacting Microsoft and your hardware vendorthey have deep
expertise in this area, and provide excellent support.
Typical project flow
Planning: 10-15% of total effort
Infrastructure Preparation: 12-20%
Training: 10-12%
Migration: 45-55%

Post-migration Followup: 10-15%

Typical Migration Timeline


Installation of
- DB Software
- SAP Software

Preparation

HW Partner

Export/Import

1. Test Migration

2. Test Migration

- Sizing
- HW Order

Export / Import

Migration Partner

Test Phase

- Staffing
- Project planning
- SAP contracts

Switch over to
new landscape

Technical Tests

- Basis functionality, Performance


- Printing, 3rd party tools

Final Migration

Application Tests

- Key user test


- Data consistency

Training of the SAP Basis team

Support during
first days

Support

Optimization

Timeline
(typically 6 to 18 months)

13

Information in this section was sourced primarily from Microsofts SAP expertise centers

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Detailed Project Tasks


Pre-requisites
Migration planning
Setup and validation of project plan
Selection of migration partner
Project staffing
Infrastructure Preparation
HW Sizing
Get input parameters from
the business
Get Quicksizer results and validate
Hardware vendor decision
Confirm decision about HW
to configure
HW preparation
Ordering of HW
Configuration of HW, including
dependent HW (such as network, SAN)
Prepare the SAN
Software ordering and validation
Obtaining installation kits (SAP for
Windows / SQL Server)
Check availability of Backup/Restore
agent for SQL Server
Software installation
OS and patches Installation on Server
(Windows server 2003 + SP1)
SQL Server 2005 installation
Detailed documentation and
procedures (including runtime
evaluation)
Test Phase and Validation
Application functionality (Key
user testing)
SAP Basis functionality
Stress testing
Evaluation and Adaption of interfaces
Performance tuning
Backup / Restore test
Evaluate Backup / Restore time
Final Migration (DEV and PRD system)
Migration preparations
Export of the source DB using R3load
Transfer data from source to target
Import data into SQL Server
using R3load
Migration post activities
Homogeneous system copy to QAS

Product Strategy & Architecture Practice

Backup of all SAP systems


Changing of all interfaces
Adaption of printer configuration
SAP installation and post-activities
Documentation of configuration
and installation of Windows Server
2003+Service Pack 2, patches and
SQL Server 2005
Preparation and Testing of
administration tasks
Installation of 3rd party tools, if any
Backup test of Windows Server
Develop Backup / Restore concept for
SQL Server database
Testing of Backup / Restore concept
Migration
Migration preparation
Order of SAP migration service
Change contracts with SAP
Evaluation of interfaces
Checking of printer configuration
Analysis of the source system
Scheduling SAP Going Live session
Test Migration (DEV and PRD system)
Migration preparations
Export of the source DB using R3load
Transfer data from source to target
Import data into SQL Server using R3load
Migration post activities
Homogeneous system copy to QAS
Adaption of all RFC connections
Training
Database Training
Oracle / SQL Server Delta Workshop
Administration of SQL Server in an
SAP environment
OS courses
Security and patch management
Post migration activities
Going Live support
Standby support during first week
of Live production
Remote support
Performance tuning
Analysis of system performance
during daily workload
Tuning of slow SQL statements

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Typical Project Roles


Role

Source

Task

Project Manager

Typically Internal

Manage the project; interface with management and


business users

SAP Technical
Migration Specialist

External

Guru on the mechanics of performing the actual migration


how to split tables for optimizing import/export process;
how to fit migration into time window and so forth

SAP Go Live Specialist

External

SAP-provided consultant, included as part of the yearly


SAP support contract

Database Architect(s)

Internal or External

Architecture of new database; addressing missing data


or inconsistency in the old database (e.g. duplicate keys,
missing tables)

Other Specialists

Internal and
external

Design and specify the new hardware configuration,


including storage and required level of fault tolerance.
Stress testing.

Basis team

Usually internal

Modify the Basis environment for Microsoft Windows


Changing the print server from UNIX to Windows
Converting SFU (service for UNIX) or Powershell scripts
C
 hanging interfacesdisk paths, file destination,
OC commands in the program code of the interface,
Open SQL inside program code, etc

SAP Application team

Internal

Work with business users, test functionality

End Users

Internal

Testing

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Appendix C.
Features of Microsoft SQL Server 2005
Feature

Description

Database Mirroring

Extend log shipping capabilities with the database mirroring solution. You will be
able to use database mirroring to enhance availability of your SQL Server systems
by setting up automatic failover to a standby server.

Online Restore

With SQL Server 2005, database administrators are able to perform a restore
operation while an instance of SQL Server is running. Online restore improves the
availability of SQL Server because only the data being restored is unavailable;
the rest of the database remains online and available.

Online Indexing
Operations

The online index option allows concurrent modifications (updates, deletes,


and inserts) to the underlying table or clustered index data and any associated
indexes during index data definition language (DDL) execution. For example,
while a clustered index is being rebuilt, you can continue to make updates to the
underlying data and perform queries against the data.

Fast Recovery

A new faster recovery option improves availability of SQL Server databases.


Administrators can reconnect to a recovering database after the transaction log
has been rolled forward.

Standards-based
Information Access

Any object, data source, or business intelligence component can be exposed


using standards-based protocols such as SOAP and HTTPeliminating the need
for a middle-tier listener, such as IIS, to access a Web services interface that is
exposed by SQL Server 2005.

SQL Server
Management Studio

SQL Server 2005 includes SQL Server Management Studio, a new integrated suite
of management tools with the functionality to develop, deploy, and troubleshoot
SQL Server databases, as well as enhancements to previous functionality.

Dedicated Administrator
Connection

SQL Server 2005 provides a dedicated administrator connection that


administrators can use to access a running server even if the server is locked or
otherwise unavailable. This capability enables administrators to troubleshoot
problems on a server by executing diagnostic functions or Transact-SQL
statements.

Snapshot Isolation

Snapshot Isolation (SI) level is provided at the database level. With SI, users
can access the last committed row using a transitionally consistent view of the
database. This capability provides greater scalability.

Data Partitioning

Data partitioning is enhanced with native table and index partitioning that
enables efficient manageability of large tables and indexes.

Replication Enhancements

For distributed databases, SQL Server 2005 provides comprehensive schema


change (DDL) replication, next-generation monitoring capabilities, built
in replication from Oracle to SQL Server, merge replication over https, and
significant merge replication scalability and performance improvements.
Additionally, the peer-to-peer transactional replication feature improves support
for data scale out using replication.

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Microsoft SQL Server Migration Pays Big Dividends for SAP/ERP Customers

Appendix D.
About Wipro Product Strategy & Architecture Practice
Wipro Technologies is a global services provider delivering technology-driven business solutions that meet the strategic
objectives of our clients. Wipro has more than 40 centers of excellence that create solutions around specific needs of
industries. Wipro delivers unmatched business value to customers through a combination of process excellence, quality
frameworks and service delivery innovation. Wipro is the Worlds first CMMi Level 5 certified software services company and
the first outside USA to receive the IEEE Software Process Award. Wipro has a large range of SAP service offerings, including
Consulting, Implementation, Rollout, Upgrade, Basis Support, System Support and Maintenance, and SAP NetWeaver.
The Wipro Product Strategy & Architecture (PSA) Practice is a division of Wipro Technologies, a global technology services
division of Wipro Ltd. (NYSE-WIT). Wipros PSA Practice has more than 10 years experience in researching, analyzing and
documenting the business value of technology solutions. Wipros PSA practice helps enterprises and technology vendors
develop innovative and effective product and IT strategies that enable them to expand their market opportunities,
extend their competitive advantage and economize their business operations. In addition to consulting with technology
vendors, practice consultants and technologists work with global enterprises and service providers in architecting and
implementing large-scale systems. This practical hands-on experience gives Wipros PSA Practice consultants and technical
architects first-hand knowledge that informs their business analysis work.
For further information, contact info.psa@wipro.com or visit www.wipro.com/pes/services/psa

Copyright Wipro Ltd. 2008. All rights reserved. No portion of this study can be used or reproduced without permission of the author.
For additional reproduction rights and usage information, go to www.wipro.com. Information is based on best available resources.
Opinions reflect judgment at the time and are subject to change.
Other names and brands may be claimed as the property of others.
Printed in USA

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