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Edit 7.07 PDF
Edit 7.07 PDF
Edit 7.07 PDF
Hi is that ____________?
Its __________ and Im calling from One Shifts Education Department, hows it going?
Youve come up in One Shifts system as someone whose been looking for work on our site
recently, are you still looking?
Your profile says that you have some experience at __________, are you looking for a similar job
or what is it exactly that youre trying to do?
Great, thats why we speak to candidates such as yourself to help reach your employment goals.
Youve received a call from us because youve been actively looking for a new role on our site and
as youve told me you have been unsuccessful, so we are able to help by organizing a nationally
recognised qualification that focusses on job-ready training that can improve your chances of
getting into the role you want as soon as possible. It will also provide you with the skills required to
work in that field and hopefully progress in your career once youre employed.
The qualification is done through Careers Australia who are one of Australias largest and well
renowned private training organisations. They offer nationally recognised qualifications
with strong industry links which means they are highly regarded by employers across
Australia.
Now, what we do is help organize placement into a nationally recognised diploma level
qualification in:
(DIPLOMA NAME) which is aimed to get you in (DESIRED JOB TYPES) jobs that you said you
were looking to get into.
E.G.1: BUSINESS which is aimed at getting you into admin, reception and office style jobs that
you said you were looking to get into.
E.G.2. MANAGEMENT which is aimed at getting you retail and retail management jobs that you
mentioned you were looking to get into.
Now the course is designed around people like yourself who want to get to work straight away, so
the qualification can be done full-time and online which means its flexible and can be done in your
own time at your own convenience, so you just need to set aside time during the week and you
can complete it within 6-9 months, when sometimes it can take anywhere from 1-2 years to
complete.
Careers Australia also provide a career service to their students, which means youll have
someone helping you get job ready, they assist with resume writing, interview skills and give you
all the tools necessary in finding the job you want,, which in your case was _____.
Can I just confirm that you are an Australian citizen?
Great, the qualification and the Institute are approved by VET FEE Help which means that you
actually wont pay for the qualification upfront; instead the Australian Federal Government is
supporting students by covering the fees in the form of a loan, which means you will not pay
anything until you are in employment and earning of $54,126 and once you are, the loan will be
slowly deducted through the tax system at 4-8% of your income.
And for the _____ (job type e.g. Retail) _____ job you are wanting is that a full-time or part-time
position?
Okay, now weve identified your employment goals, Im going to assume this is something
youd like to take advantage of, correct?
Fantastic, what I need to do now is just take you through our enrolment process, it doesnt take too
long, have you got internet access on a smart phone, tablet or preferably a computer?
Because it is an online qualification, it is a prerequisite that you have internet access on a
computer, is that the case?
Yes (proceed to enrolment form).
No (the student has got access to the internet at a family members/friends or library close by:
proceed to enrolment)
No (inform them that they cannot do an online qualification without internet access and offer an on
campus option)
CSA SCRIPT
Hi is that _____?
Its _____ and Im calling from Career Support Australia, hows it going?
The call is just recorded for quality and coaching purposes.
Youve come up as someone whose been looking for work online, are you still looking?
So youre like a lot of the people we speak to, finding it pretty tough at the moment?
Your profile says that you have some experience at _____, are you looking for a similar job or
what is it exactly that youre trying to get into?
Great, thats why we speak to candidates such as yourself to help secure roles you want and
reach your employment goals.
Youve received a call from us because youve been actively looking for employment online and as
youve told me you have been unsuccessful, so we are able to help by organising a job placement
service and a nationally recognised qualification that focuses on job-ready training that can
improve your chances of getting into the role you want as soon as possible. It will also provide you
with the skills required to work in that field and hopefully progress in your career once youre
employed.
The qualification is done through Careers Australia who are one of Australias largest and well
renowned private training organizations. They offer nationally recognized qualifications with
strong industry links which means they are highly regarded by employers.
Now, what we do is help organize placement into a nationally recognized diploma level
qualification in:
(DIPLOMA NAME) which is aimed to get you in (DESIRED JOB TYPES) jobs that you said you
were looking to get into.
E.G.1: BUSINESS which is aimed at getting you into admin, reception and office style jobs that
you said you were looking to get into.
E.G.2. MANAGEMENT which is aimed at getting you retail and retail management jobs that you
mentioned you were looking to get into.
Now you said you wanted to get a job straight away, as so do most people, so the qualification is
designed so that it can be done full time and online or on campus, you just need to set aside time
during the week and youll have it done in 6-9 months.
We are extremely focused on actual job outcomes so as mentioned as part of our services, you
will be assigned to our job placement team who will help you find work in the area you want;
which in your case is _____ and they will be assisting you in finding that job right away.
Name
DOB
Diploma
Gender
Citizenship Status
It is very important that the government receive the correct information for this VET-FEE HELP
request.
Ok so now please just scroll down the page and you will see a box where you can pop your tax file
number in. Please put that in there just to confirm that you are an Australian citizen for this VETFEE HELP request and to make sure you are eligible.
After thats done just tick the box above the tax file number field, its quite small right next to the
words by clicking this box.
When thats all done, just click next and that will take you to a final page.
So on page 7, this is the VET FEE HELP Declaration Page you will find a box on the bottom left of
the page, please click that box to indicate that you have read and understand the obligations on
page 7.
When thats all done just click next and that will take you to a final page.
So on Page 8 there is a box in the same spot as there was on Page 7. This box is to confirm that
the above statements are true and correct. Please click that box instead of the next button and you
will see a Save and Submit button. Click that and let me know what it says.
Please head to your emails to confirm its been successful. You should just recently received a
second email from Careers Australia just a second or two ago.
REHASH
ONESHIFT REHASH
So congratulations, you are now enrolled in a Diploma of ______ with Careers Australia. In a
matter of months you will have a nationally recognised qualification that can assist you in your job
search, promotion and industry understanding.
Now I just want to check with you so youre fully aware, you are now enrolled in a Diploma of
______, yes? Just to confirm youve been contracted by me at One Shift Education because you
have been applying for jobs online and as part of our service, we offer a wide range of nationally
recognised qualifications through only the most reputable institutes to help aid you in your career
progression.
Firstly, the qualification is done through Careers Australia who won Queensland Training Provider
of the Year last year. They are one of the largest and most recognised registered training
organisations with not only online qualifications like the one youre doing, but also 16 campuses
around Australia so again, have comfort in knowing you will have a nationally recognised, globally
renowned and industry acclaimed qualification at Careers Australia. They are our largest partner, so
we act on their behalf as a student referrer and job placement service, and for this work we are
compensated.
As I explained, the qualification is constructed around people who have a busy lifestyle or want to
find work straight away so its done fully online and at your own pace/ The College recommend
______ hours to get done in ______ months, but of course they are flexible and its up to you.
The Diploma is assisted by the VET FEE HELP scheme, so the government supports Australian
students by paying the entire usual $______qualification upfront. Because of that, the government
assistance come with a once off 20% loan fee and although it does not incur interest, it does get
indexed each year in line with the Australian cash rate and it only does get paid back between 4
and 8% through the tax system, only once youve found employment and are earning $53,345 a
year, does that makes sense?
We also provide a career service, which means youll have someone helping you get job ready,
they assist you with resume writing, interview skills and give you all tools necessary in improving
your chance of finding the job you want, which you mentioned was ______.
Lastly, it is our nationwide objective to help better the employment situation of as many Australians
as we can, so what we allow for is up to two referrals of family members, friends or anyone who
you think would also benefit from a stand out qualification. Does anyone come to mind?
Great, it is also a good idea to update your OneShift profile, stating that you are currently studying
a Diploma of ______. Our website is www.oneshift.com.au and we have new jobs coming in every
day/ Im just going to transfer you through to Careers Australia, They are just going to do a quick
profiling call, only takes one minute.
Please Hold
CAREERS AUSTRALIA ONLINE: 07 3147 0101
CAREERS AUSTRALIA CAMPUS: 07 3308 4193
CSA REHASH
So congratulations, you are now enrolled in a Diploma of _____ with Careers Australia. In a matter of
months you will have a nationally recognized qualification that can assist you in your job search, promotion
and industry understanding.
Now, I just want to check with you so youre fully aware, you are now enrolled in a Diploma of _____, yeah?
Great
Just to confirm again, youve been contacted by me at Career Support Australia because youve been
applying for jobs online and been unsuccessful and because Australia is in one of its hardest job marketswe are here to support you by organizing a qualification focused to get you into _____ and provide other
employment support services to help you get a job that you want and to get a better income as well, which
is what you want isnt it.
Firstly, the qualification is done through Careers Australia who won Queensland Training Provider of the
Year last year. They are one of the largest and most recognised training organisations with not only online
qualifications like the one youre doing, but also 16 campuses around Australia so again, have comfort in
knowing you will have a nationally recognized, globally renowned and industry acclaimed qualification at
Careers Australia. They are our largest partner, so we act on their behalf as a student referrer and job
placement service, and for this work we are compensated.
The Diploma is assisted by the VET FEE HELP scheme so the government supports Australian students by
paying the entire casual $_____ qualification upfront. Because of that, the government assistance comes
with a once of 20% loan fee and although it does not incur interest, it does get indexed each year in line
with the Australian cash rate and it only does get paid back between 4 and 8% through the tax system, only
once youve found employment and are earning $53,345 a year, does that make sense?
(Read slowly and with emphasis)
Most importantly, you will have access to our job placement services. We have growing relationships with
employers and we also have partnerships with companies which means we will be calling you and putting
you forward for potential jobs in your area. To take advantage of this job placement service you need to be
enrolled in the diploma with Careers Australia because employers look favourably upon those who are
studying and learning new skills, so make sure you can get started and continue it whilst youre working,
does that make sense?
Lastly, it is our nationwide objective to help the employment situation of as many Australians as we can, so
what we allow for is up to two referrals of family members, friends or anyone who you think would also
benefit from a stand out qualification and our employment service, does anyone come to mind?
Now before I let you go _____, its important that you listen to whats going to happen next
I need you to send your resume to our job placement team at resume@careersupportaustralia.com.au, can
you do that now, or if not write it down and send it after we finish with this phone call. I would also
recommend adding that you are currently enrolled in a Diploma of _____ under your Education status on
your resume.
Great, Im just going to transfer you through to Careers Australia. They are just going to do a quick profiling
call, only takes about 1 minute, please hold.
CAREERS AUSTRALIA ONLINE: 07 3147 0101
CAREERS AUSTRALIA CAMPUS: 07 3308 4193
OBJECTION HANDLING
HOW DID YOU GET MY DETAILS?
We work with online recruitment firms, employers directly, as well as even Facebook marketing; or
you may have even filled out an online survey, and basically, what we do is just try offer some
assistance to job seekers through job ready qualifications. We only do call once and if its not
suited to you, that is completely fine, well let you go and will remove your details from our
database. We apologise for any inconvenience and have a great day.
No, where exactly did you get my details?
Just so your question can be answered best as possible, Ill put you onto my manager who may
be able to shed more light on our operational procedures.
VET-FEE HELP
YOU ARE ELIGIBLE FOR FEE-HELP ASSISTANCE FOR A UNIT OF STUDY IF
YOU:
-
are undertaking study with an approved provider or through Open Universities Australia
(OUA)
meet citizenship and residency requirements - humanitarian visa
are enrolled in an eligible unit of study by the census date for the unit
are enrolled in a fee paying place for that unit
meet the tax file number (TFN) requirements - if you don't have a TFN - you can get a
certificate of application
read the FEE-HELP information for 2015 booklet (the booklet) before completing and
submitting a valid Request for FEE-HELP assistance form (the form) for the unit of study or
the course of study by the census date, and
have not exceeded the FEE-HELP limit ($96,000)
REPAYMENT % RATE
Nil
Nil
4.0%
$41-$46
$59,422 - $65,497
4.5%
$51-$57
5.0%
$63-$66
$68,940 - $74,105
5.5%
$73 - 78
$74,106 - $80,257
6.0%
$86 - $93
$80,258 - $84,481
6.5%
$100-$106
$84,482 - $92,970
7.0%
$114 - $125
10
$92,971 - $99,069
7.5%
$134 - $143
8.0%
$152.42 +
CURRENT ARRANGEMENTS
Voluntary repayments of $500 or more receive a 5% bonus. This means your account at the ATO
will be credited with an additional 5% of the value of your repayment, not 5% of your outstanding
debt. For example, if you make a voluntary repayment of $500, the bonus increases the value of
your repayment so your account will be credited with $525.
PROPOSED ARRANGEMENTS
If the proposed changes go through, voluntary repayments would no longer be eligible to receive a
bonus. For example, if you made a voluntary repayment of $500, your account would be credited
with $500 only.
11
Duration
Cost
Diploma Business
6 Months
$15,500
Diploma Management
6 Months
$15,500
9 Months
$15,500
7 Months
$15,500
8 Months
$16,500
Diploma Marketing
6 Months
$15,500
Diploma Counselling
12 Months
$16,500
Diploma of Events
12 Months
$18,100
12 Months
$21,000
12 Months
$21,000
12 Months
$21,000
12 Months
$21,000
12 Months
$21,000
Double Diplomas
Course
Duration
Cost
Business/ Management
9 Months
$23,250
9 Months
$24,111.11
Business/Marketing
9 Months
$23,250
Business/Project Management
15 Months
$30, 625
Business/Logistics
16 Months
$33,500
9 Months
$24,111.11
Management/Marketing
13 Months
$29,062.50
Management/Project Management
15 Months
$27,875
Management/Logistics
16 Months
$30,500
14 Months
$29,062.50
16 Months
$32,000
17 Months
$32,000
Project Management/Logistics
18 Months
$34,500
Marketing/Logistics
17 Months
$36,500
18 Months
$25,00
12
FLEXLEARN
NEW SOUTH WALES
Course
Entry Requirements
Cost
Diploma of Business
N/A
$15,500
$25,000
N/A
$15,500
Diploma of Management
N/A
$15,500
Diploma of Marketing
N/A
$15,500
$15,500
Diploma of Events
N/A
$18,100
Diploma of Logistics
N/A
$21,000
N/A
$16,500
WESTERN AUSTRALIA
Course
Entry Requirements
Cost
Diploma of Business
N/A
$15,500
Diploma of Counselling
$16,000
Diploma of Logistics
N/A
$21,000
Diploma of Management
N/A
$15,500
QUEENSLAND
Course
Entry Requirements
Cost
$25,000
Diploma of Business
N/A
$15,500
Diploma of Management
N/A
$15,500
$15,500
Diploma of Counselling
$16,500
N/A
$16,500
Diploma of Marketing
N/A
$15,500
13
N/A
$15,500
Diploma of Events
N/A
$18,100
Diploma of Logistics
N/A
$21,000
MELBOURNE
Course
Entry Requirements
Cost
Diploma of Business
N/A
$15,500
Diploma of Management
N/A
$15,500
QUEENSLAND
Course
Duration
Entry Requirements
Cost
Diploma of Business
6 Months
N/A
$15,500
Diploma of Engineering
12 Months
N/A
$22,00
Diploma of Events
12 Months
N/A
$18,100
Diploma Management
6 Months
N/A
$15,500
7 Months
N/A
$15,500
6 Months
Certificate IV in Business
Administration
Extensive vocational experience in a
range of environments in senior
support roles
$15,500
9 Months
N/A
$23,250
9 Months
N/A
$24,111
Diploma of Counselling
12 Months
$16,500
18 Months
$25,000
15 Months
Diploma of Nursing
18 Months
$9990
Applicants must have one of the
following:
Certificate III Aged Care
Year 12 Certificate; or
Two years experience in a closely
related field
Applicants must also complete a
pass a LLN test
$24,750
14
WESTERN AUSTRALIA
Course
Duration
Entry Requirements
Cost
Diploma Business
6 Months
N/A
$15,500
Diploma of Events
12 Months
N/A
$18,100
Diploma Management
6 Months
N/A
$15,500
6 Months
N/A
$15,500
6 Months
Certificate IV in Business
Administration
Extensive vocational experience in a
range of environments in senior
support roles
$15,500
9 Months
N/A
$23,250
9 Months
N/A
$24,111
Diploma of Counselling
12 Months
$16,500
18 Months
$25,000
Diploma of Nursing
18 Months
$24,750
Duration
Entry Requirements
Cost
Diploma of Nursing
18 Months
Pass an LLN
National Police Clearance
One of the following; Completed year
12, Australian Cert III in Aged Care,
2 years experience in closely related
field, mature aged entry (21 years of
age)
$24,750
Diploma of Business
6 Months
N/A
$15,500
18 Months
$25,000
Diploma of Marketing
7 Months
N/A
$15,500
15
VICTORIA
Course
Duration
Entry
Requirements
Cost
VTG
Funding
Material/B
ook Fee
N/A
$23,250
$1,440
$00,00
$12,064
$600
material fee
Approx
$800 book
fee
Diploma Business/
Management
9 Months
Diploma of Nursing
18 Months
Applicants must
complete and pass a
LLN test.
Applicants must have
one of the following:
Certificate III Aged
Care; or Year 12
Certificate; or two
years experience in a
closely related field
$24,750
Diploma of Events
12 Months
N/A
$18,100
18 Months
Student must be 18
years old by time of
CSW placement
National Police
Clearance for
vocational
placement
$25,000
$5,700
15 Months
$9,990
Full
Funding
Diploma of Hospitality
12 Months
N/A
$18,000
$2,070
Diploma of Logistics
12 Months
No formal entry
requirements
$21,000
$3,465
$1000
overseas
study tour
SOUTH AUSTRALIA
Course
Duration
Entry Requirements
Cost
Diploma of Business
6 Months
N/A
$9,000
Diploma of Management
6 Months
N/A
$9,000
18 Months
7 Months
N/A
$9,000
Double Diploma of
Business/Management
9 Months
N/A
$13,500
9 Months
N/A
$14,000
$18,500
16
Diploma of Nursing
18 Months
Diploma of Logistics
12 Months
N/A
$17,000.40
$21,000
17