Kuanisha Lynette Smalls

14330 Tribute Place Dr.

Huntersville, NC 28078
(203)-404-3124
Kuanisha.smalls@gmail.com

Summary of Qualifications
♦ Ability to work under pressure and react calmly and effectively in emergency/difficult situations
♦ Ability to learn new duties quickly and without supervision
♦ Excellent team leader/manager with a professional image
♦ Strong multicultural communication skills & works well independently
♦ Positive and winning attitude towards peers which fosters trust and cooperation
♦ Strong working knowledge of basic Microsoft programs
♦ Great leadership ability with the knowledge to identify and effectively handle conflict-resolution
♦ Posses the ability to handle multiple task at one time.
♦ Great work Ethic, goal oriented and ambitious

Work Experience
American Armed Forces Exchange Store (11/2008-08/2009) – Stock Merchandiser
♦ Compare merchandise invoices to items actually received to ensure that shipments are correct
♦ Assisted in marketing by displaying advertising signs and displays of merchandise on shelves,
counters, or tables to attract customers and promote sales
♦ Effectively Received, opened, unpacked, and issued sales floor merchandise
♦ In an organization manner, stocked shelves, racks, cases, bins, and tables with new or transferred
merchandise
♦ Conducted inventory to identify items to be replenished
♦ Answer customers' questions about merchandise and advised customers on merchandise selection

American Video & DVD Center (06/2007 -10/2008) – Sales Technician/ Manager
♦ Successfully managed a team of four employees in a diverse environment
♦ Improved the sale of movies by strategically placing movies according to customer preferences and
the use of marketing techniques
♦ Consistently improved upon store profits by placing items on sale when necessary
♦ Mentored and supervised employees in the use of cash register itemization and customers’
purchases.
♦ Developed and managed employee schedules, and commended for selfless service of filing
schedule
♦ Ensured employees received the correct bi-weekly paycheck amount and corrected deficiencies
♦ During non-busy hours opened the store one hour later and reducing staffing which saved the sore
$1000 per month.
♦ Supervised and monitored store cleanliness ensuring daily cleaning was performed in accordance
with company standards
♦ Successfully tracked the daily total profits for nine stores throughout Germany and ensured they
were correctly recorded into the computer tracking system
♦ Selected above my peers to obtain the Store Manager position
 Defense Commissary Agency (05/2006 - 11/2006) – Sales Technician

♦ Responsible for handling large amounts of money with no loss of profit

♦ Monitor self-checkout stations to ensure that they have adequate cash available trouble shoot and
issues that may arise

♦ Operated an electronic point of sale (EPOS) cash register to record unit prices and purchase totals

♦ Ensured only authorized individuals are allowed to purchase items resulting in enforcement of
government regulations

♦ Used problem-solving abilities to solve problems independently

♦ Effectively compiled and maintain non-monetary reports and records

♦ Provided great customer service by answering customers' questions, and providing information on
procedures or policies
♦ Maintain clean and orderly checkout areas

Renaissance Hotel (10/2002 - 10/2005) - Executive Housekeeper

♦ Commended by management for my attention to detail when preparing rooms for customers

♦ Consistently communicated with guest in a courteous and professional manner

♦ Assisted the Night Hotel Manager with any issues above my expertise.

♦ Consistently displayed a positive attitude when working with customers and staff

♦ Efficiently managed my time to complete all provided task

♦ Volunteered to work overtime on many occasions culminating in time off for employees with
families and special needs

Mediplex Retirement Home (06/2002 - 09/2002) - Housekeeper Milford, Connecticut

♦ Attentively cleaned occupants and made their beds which, stimulated patient satisfaction and
outcome

♦ Trash taken out timely on a daily basis

♦ Cleaned windows, floors, and provided laundry service, which led to a positive outcome during
annual inspection

♦ Organized workload efficiently affording myself the time to go beyond my daily duties

Taco Bell (12/2001 - 05/2002) – Store Associate Orange, Connecticut

♦ Maintained a clean and orderly kitchen daily

 ♦ Operated an electronic point of sale (EPOS) cash register to record unit prices and purchase totals

♦ Organized customers’ orders in a professional and timely manner without complaint

♦ Volunteered to prepare food during staff shortages

♦ Processed payments and issued monetary refunds with minimal or no mistakes

Bradley’s Department Store (08/2000 - 10/2001) – Store Associate Orange, Connecticut

♦ Revised price sheets and price changes for sale items

♦ Operated an electronic point of sale (EPOS) cash register to record unit prices and purchase totals

♦ Recorded daily totals to balance cash drawer ensuring money was accounted for

♦ Assisted the management by working in different sections as needed

Stop & Shop Grocery Store (08/1999-06/2000) Store Sales Technician

♦ Operated an electronic point of sale (EPOS) cash register to record unit prices and purchase totals

♦ Competently operated a cash register to itemize and total purchases

♦ Monitored daily price sheets to note changes in pricing

♦ Maintained a neat and orderly workstation at all times

♦ Responsible for money contained in cash drawer and recorded daily totals reporting them to the
management

Education
University of Maryland (Still Attending)
Major: Computer Science

James Hillhouse High School New Haven, Connecticut

Degree: General Studies

Training, U.S. Army Reserve

Military Police, Basic Law Enforcement Training

Certification: Certified tax preparer