TECHNICAL PUBLICATION

Imaging
Imaging Systems
Systems Group
Group Canon
Canon Canada
Canada Inc.
Inc.
Product(s)

Number

See Table Below

W-298-3

Subject

Date

Measures to Prevent 110F & 1104 Jam Code, message

Waiting to Print, and Error Code E001-0003, E540-8002,
E542-8002

October 16,
2014

This Technical Publication has been revised to include additional serial numbers under Serial
Numbers Affected and part numbers have been added to the list.
PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:
Products Affected:
Serial Numbers Affected
Factory Measures 1:
Factory Measure 2:
Correction of warping of the Attachment of 2 sheets
shaft of the upper paper face on the upper tray cover.
sensing flag / Increase the
thickness for two push-on
portions of the paper face
sensing flag on the upper
tray cover.
Finisher-W1
All Affected
All Affected
Saddle Finisher-W2
All Affected
All Affected
Finisher-AA1
JUC00001 ~ JUC01804
JUC00001 ~ JUC01790
Saddle Finisher-AA2
JUD00001 ~ JUD0436
JUD0001 ~ JUD04001
Finisher-AC1
All Affected
All Affected
Saddle Finisher-AC2
All Affected
All Affected
Finisher-AD1
All Affected
All Affected
Saddle Finisher-AD2
All Affected
All Affected
Finisher-AE1
All Affected
SVW00001 ~ SVW37023
Saddle Finisher-AE2
All Affected
SVX00001 ~ SVX06679
Staple Finisher-B1
FKU00001 ~ FKU18846
FKU00001 ~ FKU18210
Booklet Finisher-B1
FLG00001 ~ FLG58183
FLG00001 ~ FLG57846
Staple Finisher-C1
FHN00001 ~ FHN77309
FHN00001 ~ FHN77203
Booklet Finisher-C1
FHP00001 ~ FHP77550
FHP00001 ~ FHP77395
Staple Finisher-E1
FYG00001 ~ FYG49101
FYG00001 ~ FYG48564
Booklet Finisher-E1
FYJ00001 ~ FYJ14519
FYJ00001 ~ FYJ14434
Staple Finisher-G1
HZA00001 ~ HZA07179
HZA00001 ~ HZA05850
Booklet Finisher-G1
HZB00001 ~ HZB01320
HZB00001 ~ HZB00941
Staple Finisher-J1
KWD00001 ~ KWD20021
KWD00001 ~ KWD01500
Booklet Finisher-J1
KWF00001 ~ KWF12854
KWF00001 ~ KWF06742
Staple Finisher-L1
LWK00001 ~ LWK02527
LWK00001 ~ LWK00670

The information contained in this publication is confidential and is to be used for reference purposes by
Authorized Dealers of Canon Canada Inc. Its unauthorized use is prohibited. For additional information
please visit our website (https://canonextra.canon.ca) or call the Technical Support Line at 800-661-8930.

Page 1 of 6

W-298-3

Products Affected:
Booklet Finisher-L1
Staple Finisher-M1
Booklet Finisher-M1
Staple Finisher-P1
Booklet Finisher-P1

Serial Numbers Affected

Factory Measures 1:
Factory Measure 2:
LWQ00001 ~ LWQ02142
LWQ00001 ~ LWQ00824
LYU00001 ~ LYU01298
LYU00001 ~ LYU00957
LYV00001 ~ LYV00943
LYV00001 ~ LYV00678
NNA00001 ~ NNA14461
NNA00001 ~ NNA07658
NPA00001 ~ NPA01581
NPA00001 ~ NPA00693

This Technical Publication describes methods to minimize 110F, 1104 jam codes, Error Codes
E001-0003, E540-8002, E542-8002, and the message Waiting To Print due to a fault in the paper
face detection of the finisher tray.
DETAILS:
Since there are different issues with different finishers, the following is a list of finishers and their
issues along with their respective copier:
imageRUNNER 5075/5065/5055 Series: Finisher-AD1/Saddle Finisher-AD2
E001-0003 (abnormal rise in temperature: the reading is not 150 degrees C or higher or 210
degrees C or lower within 30 sec.).
E540-8002: Tray 1 shift area error
E542-8002: Tray 2 shift area error
imageRUNNER ADVANCE C5051/C5045/C5035/C5030 Series: Staple Finisher-C1/Booklet
Finisher-C1
E540-8002, E542-8002,110F Jam
E540-8002: Tray 1 shift area error
E542-8002: Tray 2 shift area error
110F: sequence jam
imageRUNNER ADVANCE C7065/C7055 Series: Staple Finisher-B1/Booklet Finisher-B1
imageRUNNER ADVANCE 6075 Series: Staple Finisher-E1/Booklet Finisher-E1
E540-8002, E542-8002, 112F Jam
E540-8002: Tray 1 shift area error
E542-8002: Tray 2 shift area error
112F: sequence jam

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W-298-3

Color imageRUNNER 5180/C5185/C4580/C4080/C3880 Series: Finisher-W1/Saddle FinisherW2

imageRUNNER C6880/C5068/C5880/C5058 Series: Finisher-AC1/Saddle Finisher-AC2
imagePRESS C1+ Series: Finisher-AA1/Saddle Finisher-AA2
The machine remains in the state of Waiting to Print, or Preparing and does not work.
1104JAM occurs before the occurrence of the symptom in the above 1. (1104 JAM: delivery
path sensor stationary jam)
imageRUNNER 3245/3235/3230/3225 series: Finisher-AE1/Saddle Finisher-AE2
imageRUNNER 3045/3035/3230/3025 series: Finisher-AE1/Saddle Finisher-AE2
imageRUNNER ADVANCE 4051 series: Staple Finisher-G1/Booklet Finisher-G1
imageRUNNER ADVANCE 6275 series: Staple Finisher-P1/Booklet Finisher-P1
imageRUNNER ADVANCE C2230/C2220 series: Staple Finisher-M1/Booklet Finisher-M1
imageRUNNER ADVANCE C5255/C5250/C5240/C5235 series: Staple Finisher-J1/Booklet
Finisher-J1
imageRUNNER ADVANCE C7270/C7260 series: Staple Finisher-L1/Booklet Finisher-L1
E540-8002, E542-8002, 112F Jam
E540-8002: Tray 1 shift area error
E542-8002: Tray 2 shift area error
112F: sequence jam
Cause:
Due to the warping of the shaft of the Upper Paper Face Sensing Flag (4A3-5454-010) [1], the
paper face sensor [3] is not interrupted when the stack tray [2] pushes down the upper paper face
sensing flag [1] and a JAM or an error occurs. (P-1)

P-1
P-1
[1]
[2]
[3]

Upper Paper Face Sensing Flag (4A3-5454)

Stack Tray
Paper Face Sensor

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W-298-3

FACTORY MEASURE:
Warping of the Upper Paper Face Sensing Flag [1] has been corrected.
The thickness of the Push-On portion of the Paper Face Sensing Flag on the Upper Tray Cover
has been increased by 0.5mm on the machines listed on page 1 under Products Affected.
Description

Upper Tray Cover

Part Number
4F3-1415
4F3-0343
FC5-5434

P-2

Model
Staple Finisher-B1/C1/E1/G1/J1/L1/M1/P1
Booklet Finisher-B1/C1/E1/F1/J1/L1/M1/P1
Finisher-W1/AA1/AC1
Booklet Finisher-W2/AA2/AC2
Finisher-AE1
Saddle Finisher-AE2

New Type Upper Cover

Attach the 2 sheets [4] to the upper tray cover until the change of the thickness of the upper tray
cover mentioned in 1, above, has been implemented.

P-3
P-3
[4]

Sheet

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W-298-3
SERVICING:
When any of the symptoms mentioned above should occur on the devices within the serial
numbers listed under "Serial Numbers Affected ", install 1 sheet [5] (4Y3-3015-000) on the upper
and lower tray covers, as indicated in (P-4), following the "Sheet Installation Procedure" on page 6
of 6.
NOTE:
Do not install the sheets on devices outside the indicated serial number ranges under "Products Affected".

P-4
P-4
[5]
[6]

Sheet
Upper Tray Cover

SERVICE PARTS:
Description

Part Number

Old

N/A

N/A

New

SHEET

4Y3-3015-000

1
Old
2

4F3-0343-010
COVER, TRAY, UPPER
4F3-0343-020

New
Old
3

4F3-1415-010
COVER, TRAY, UPPER
4F3-1415-020

New
Old
4
New

FC5-5434-000
TRAY, STACK
FC5-5434-010

Figure Number
L16
L17
L16
L17
L16
L17
L16
L17

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W-298-3

Sheet Installation Procedure

Tools needed:

Phillips screwdriver

Time required:

Approx. 20 min

1. Turn off the main power of the copier.

2. Remove the 9 screws [1] and then the upper tray cover [3] of the stack upper tray [2].
[3]

[2]

[1]
[5]

[1]

3. Attach the sheet [4] to the upper tray cover [3].

[3]

[A]
[4]
[A]

Refer to the reference lines [A] when attaching the sheet [4].
4. Reinstall the upper tray cover [2].
5. Attach the sheet to the stack lower tray [5] in the same way for the stack upper tray [2].

Page 6 of 6