SAP CRM Services training contents

Overview of SAP CRM service

Service contract processing

Service agreements

Service contracts

Service plans

Service order processing

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Service confirmation

Multilevel categorization

Rule Modeller

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SLA service level agreements

Date management

Complaints and returns processing

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Complaints and returns

In-house repair processing

Overview of IT Service Management

Implement CRM- Service Architecture of service modules.

Service Products
Configuration of Service Order
CRM Service Interaction Centre
processing Service Contract management
Install Base
Case management
Complaints & Return Management
E-Service
Internet Customer Self Service Replication of Service related transactions