I E S T P C S R

INGLES II COMUNICACIN EMPRESARIAL

11

HMonteS

Formacin Transversal
CAPACIDAD .- Identify Common expressions and protocols

used in business Communication.

COMMON EXPRESIONS IN COMMERCIAL LETTERS

COMMON EXPRESSION AND PROTOCOLS

E-mail may be the quick and convenient way to relay daily
business messages, but the printed business letter is still
the preferred way to convey important information.
A carefully crafted letter presented on attractive letterhead
can be a powerful communication tool. To make sure you
are writing the most professional and effective letter
possible, use the business letter format and templates
existing in various web pages and follow these basic
business letter-writing.
Select a professional letterhead design for your small
business
If you plan to have your own enterprise you should select a
professional letterhead for yout letters which will be a
representation of your company, so you want it to look
distinctive and immediately communicate "high quality."
For the purpose and in order to write correctly your
messages to be effective dont doubt to use contemporary
templates not only for your communications but also for the
envelopes.
Simply create a letter within a predesigned color letterhead
template and then print your entire piece quickly and
beautifully on your Phaser.

I am writing to enquire about...

sobre....

le escribo para preguntar

In reply to your letter of...

En respuesta a su carta de...

In accordance with your request...

Conforme a su peticin...

We are pleased to inform you...

Nos es grato comunicarle(s)...

We acknowledge receipt of your letter of...

de...

Acusamos recibo de su carta

We should like to remind you that...

Le recordamos que...

We are pleased to confirm...

Nos es grato confirmar...

We find it necessary to inform you...

Nos es necesario informarle(s)

I saw your advertisement in ...

y...

he visto su anuncio en el Times

I enclose our order for...

Adjunto nuestro pedido de...

We thank you for your order for...

Agradecemos su pedido de...

We have today dispatched to you...

Hoy le hemos remitido...

I refer to your letter of [date] concerning

I wish to inform you that

Me refiero a su carta de..

Deseo informarle que

Please note that

I am writing to complain

I E S T P C S R

INGLES II COMUNICACIN EMPRESARIAL

11

HMonteS

Formacin Transversal

Activity

Forward-Looking Statements

INSTRUCCIONES:

What are your plans for the future?

What are your (sales) projections for next six months?
We expect . . .
We plan to . . .
If all goes as planned,
Our projections are . . .

DESCRIBING PRODUCTS
Tell me about (this product)
Can you give me some information/details about this?
What are the specifications?
Let me tell you about . . .
This is our (newest) product.
This has/contains . . .
This is equipped with . . .

This costs . . .
Thank you for your letter of [date] concerning to
Thank you for sending me a [catalogue, quotation]
Thank you for your enquiry of [date]
I am writing to confirm our telephone conversation of [date]
I would be grateful if you could forward me a price list.
I am contacting you regarding
As stated in your letter/fax of [date]
I wish to draw your attention to the
I am writing to inform you that
I am writing to express my dissatisfaction with
Please find enclosed

IN GROUP: 6>4

1. Select one of the following 3 commercial letters

2. Make a list of commercial expressions and their meanings.
3. Write a commercial letter of your own related to your
profession using expressions for the purpose.

1
Josie Waters
Fielders Pharmacy
14 Broadway. London, SE1 7DG

22 Tufton Street
London, SW1P 3TL
Tel: 020 7593 1760
4 November 2015

Dear Mrs. Waters,

I am writing to provide formal notice of my resignation from Fielders
Pharmacy. My last day will be 20 November 2015.
I trust that two weeks is sufficient notice for you to find a replacement for
my position. I would be pleased to help train the individual you choose to
take my place.
Thank you for employing me for the past three years. My experience as
clerk, supervisor, and floor manager has been very positive and I'm
confident that I will use many of the skills I have learned at Fielders in the
future.
If you have any concerns, please contact me at my personal email
address.
All the best,
Annie Wright

awright@hom-e-mail.com

I E S T P C S R

INGLES II COMUNICACIN EMPRESARIAL

11

HMonteS

Formacin Transversal

3
3

22

ELECTRICAL EQUIP
Patriot Fielders
42 Spring. London, SE1

We manufacture and sell wide range of electrical equipment.

We also sell electrical equipment of other reputed
companies through our wholesale
and retail outlets in Singapore. We are interested in your
electrical equipments, especially explosion flame proof lightfittings and electrical equipment-for explosive atmosphere.
Therefore, will you please send us a copy of your catalogue
and pricelist of the above items together with trade terms
and conditions and descriptive literature which may be
passed on to prospective buyers and customers.

Dear Mr. Oliver,

Your name was included in a list of people who have purchased foods
by mail during the past two years.
Quite frankly, Im a consumer myself and owner of a small family
business, But, noting your address and knowing the kind of people
who live in your community, I thought you might just be interested in
what we have to offer.
My wife and I while driving through the Carolinas, we stopped at a
farmhouse stand where a woman was selling of her special Pepper
Sauce.
Well, we couldn't resist tasting a sample and we were so intrigued that
we made a deal with her.
Unfortunately, we can't send you a sample that would retain its
testiness, but we will ship you and one of the Peppersas packages on
a guaranteed money-back basis.

We hope you shall quote the lowest price you are prepared
to accept for our future repeat bulk orders for these items.

If you don't think this sauce is the very best of its kind you ever tasted,
keep what's left and we'll give you your money back the instant we
hear from you.

We look forward to your immediate response and action.

Sincerely,

Yours faithfully,

Andrea Philips
Marketing Manager

De: Ingles comercial para pymes, Aragon, http://www.inglescomercial.net/tipo31.htm

I E S T P C S R

INGLES II COMUNICACIN EMPRESARIAL

11

HMonteS

Formacin Transversal

Otras expresiones que pueden usarse

MORE LETTERS

Dear Sir
I refer to your advertisement in EL PAIS dated 3rd October, offering a position
of Marketing Director. I should like to present my application and underline
here the most significant points regarding my professional experience and
academic training:
- More than four years experience in positions of responsibility in marketing.
- Extensive knowledge of market analysis.
- Master in International Marketing.
- University degree in Economic Science and Business Studies.
- Dynamic personality and capacity to work as part of a team.

Dear Mr. Frank,

I could be free to start work with you in November. I should be very happy to
have the opportunity to demonstrate my abilities in your company.

We are sending the enclosed pro-forma invoice No. 123 for your order No
The merchandise you ordered has been dispatched and you should receive them within the next
few days/week/month.
As soon as we receive your check/documents at the bank, we will send the goods which will
reach you within a few days.
Will you kindly let us have your remittance in settlement.
Kind regards

With regards to your letter asking for advice on investment, I

am pleased to inform you that there are a number of good
investment opportunities available now. It is best that you
come over to my office so that I can discuss them with you. I
am sure you can make some very worthwhile investments.

Thank you.

(Nombre completo)
Enclosures: curriculum vitae and photo.

I should be grateful if you would send us your brochure and price list
about your translation services.
We are currently developing our sales literature and web sites and are
interested in translating these into five languages apart from English.
I look forward to hearing from you.
Yours faithfully