A STUDY ON

CUSTOMER SATISFACTION
IN (BHARATHI AIRTEL LIMITED)
HYMAYATH NAGAR,
Hyderabad- 500 029.
A Project Report Submitted to
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY, KAKINADA
In partial fulfillment of the requirement for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

Submitted by

R. MASTANAIAH
Regd No. 11JE1E0039
Under the guidance of
N.S.L.RAGHURAM M.B.A.,

Asst. professor

Department of M.B.A

ESWAR COLLEGE OF ENGINEERING

Kesanupalli (V), Narasaraopet (M) -522601, Guntur (DT), A.P.
Sponsored by Shaik Dada Sahib Charitable Trust, Narasaraopet
Approved by AICTE, New Delhi & Affiliated to JNTU, Kakinada, AP.
2011-2013

ESWAR COLLEGE OF ENGINEERING

Kesanupalli (V), Narasaraopet (M) -522601, Guntur (DT), A.P.
Sponsored by Shaik Dada Sahib Charitable Trust, Narasaraopet
Approved by AICTE, New Delhi & Affiliated to JNTU, Kakinada, AP

CERTIFICATE
This is to certify that, the project work entitled A STUDY ON CUSTOMER
SATISFACTION WITH REFERENCE TO BHARATHI AIRTEL LIMITED,
HYMAYATH NAGAR, HYDERABAD., to wards is the bonafide work done by
Mr.R.MASTANAIAH Regd No 11JE1E0039 submitted to the JAWAHARLAL
NEHRU TECHNOLOGICAL UNIVERSITY, KAKINADA under the guidance of
N.S.L.RAGHURAM in partial fulfillment for the award of the degree in MASTER
OF BUSINESS ADMINISTRATION during the period of 2011-2013. The project
work report is not submitted to any other Institutions/University for the award of any
other degree.

N.S.L. RAGHURAM
MBA.

Project Supervisor
Asst. Professor
Department of MBA
Eswar College of Engineering.

V. POTHU RAJU
M.com. M.B.A., M.Phil. (PhD)
Head of the Department, MBA
Eswar College of Engineering

Principal
Signature of the External Examiner

Dr.V.MURTHY RAO KHOKALAY

M.Tech, PhD, Msc (Env Sci), MIAH, MIWRS, MIMS

Name:

Eswar College of Engineering

ACKNOWLEDGEMENT
I sincerely express my humble thanks to the MANAGEMENT of
ESWAR COLLEGE OF ENGINEERING for giving me the permission
to take up the project work at BHARATHI AIRTEL LIMITED.
I am extremely grateful to our principal, Dr. V. MURTHY RAO
KHOKALAY who helped a lot in the completion of my project work.

I take much pleasure to express my deep sense of gratitude and

thankfulness to Head of the Department of MBA Mr. V. POTHURAJU,
ESWAR COLLEGE OF ENGINEERING.
I

am

extremely

grateful

to

my

project

supervisor

Mr.N.S.L..RAGHURAM for the valuable guidance and constant cooperation throughout my project work.
I confess my profound gratitude to all my faculty members in the
Department of MBA for extending their co-operation during the project
work for their constant support and co-operation of my project work.
I would like to extent my sincere thanks to Mr.Joseph

Sriharsha (Relationship Manager) and project guide who helped

me a lot in completion of my project work and who gave me an
opportunity to do this project in their organization.
I express my deep sense of gratitude and whole hearted thanks to
all my family members and my friends for their continuous moral support
and encouragement.
(R.MASTANAIAH)

DECLARATION
I hereby declare that this project work entitled A STUDY ON
CUSTOMER SATISFACTION WITH REFERENCE TO BHARATHI
AIRTEL LIMITED, HYMAYATH NAGAR, HYDERABAD., has been
prepared by me during the year 2013 in partial fulfillment for the award of the
degree

in

MASTER

JAWAHARALAL

OF

NEHRU

BUSINESS

ADMINISTRATION

TECHNOLOGICAL

by

UNIVERSITY,

KAKINADA.

I declare that this project is a result of my own effort and

that it has not been submitted to any other Institution/ University.

PLACE:
DATE:

(R.MASTANAIAH)